Great cleaning service would use again
I'm not sure what other people have experienced but I found All About Sparkle to be reliable, professional and easy to communicate with. Would use again for a future move out.
DO NOT USE - they are a scam
I have had the same experience as everyone else who has written reviews here. I paid $330 for an end of lease clean. They showed up hours late and then didn't clean anything.
This company is a scam. DO NOT USE.
Showed up on the wrong day then were 40 minutes late on the correct day. A very frail man covered in dirt appeared to do the cleaning. I cancelled on the spot. Don't waste your time.
Unprofessional and bad service
I wish I'd read these reviews before I hired this company. I paid $495 for them to clean my 2 bed townhouse inclusive of carpets. They showed up late, and took over 9 hours to finish the job. The cleaner had no idea what the job entailed, he had a piece of paper with some scribble on it but had no details of what was agreed or the cost.
When I returned at 4pm (as I was advised) the cleaner wasn't there, but all his equipment was, he showed up 20 mins later saying he had to give his friend a lift home. The kitchen was still dirty when he said he'd done it, I tried to call the 'supervisors' no one answered for a good hour and half.
Eventually the job was done by 7pm to a very low standard. I would definitely stay away from this company.
Unprofessional bordering on exploitative
I was quoted nearly $400 for the end of lease clean of my 3 bedroom apartment. Imagine my surprise when a lone, clearly physically disabled man showed up at 9am to start the job [I want to be clear that this isn't the problem; I'm glad they gave the bloke a shot but he should be paired up with a partner because there are parts of the job that he simply wasn't up to.]
Come 6pm he's still there - 9 hours for a tiny 3 bed unit. I didn't even have the heart to tell him all of the included parts of the 'standard scope of works' that he'd either f...orgotten or intentionally skipped - really basic tasks like dusting shutters in bedrooms or wiping down the tiles behind the vanity in the bathroom. By then I just needed him to go. We were also quoted an additional $30 for the removal of some mould in 2 bedrooms. In one of the bedrooms he tried to tell me it was a structural problem and he couldn't get rid of it. After some prompting he got out his vinegar and in a wipe or two it had cleared up. Convenient. The other room was left for me to do myself. Cleaning is an expensive and painful task as is without having All About Sparkle coming to do a half-job on it for you. Save yourself the hassle.
Didn't show up then lied
After waiting over an hour for cleaners to turn up and leaving messages asking what was going on (not once did my calls get answered or returned) I left job location. It was a good hour before any one called me. I was told cleaners had an accident on way and job would be rescheduled. Just before close of business I left messages again and emailed through the website as I still didn't know when my job would be done. When I did get a reply after close of business I was rudely told to take responsibility for my actions and it was my fault the job ...didn't commence as I had said I didn't have money ready. Nothing had been mentioned about money as [name removed], the person who called me was apologising for them not showing. He lied to me, wasted my time, inconvenienced my whole day, offended me then lied to company to cover his arse and I need to arrange some one else now. Do not use this company unless you like to get mucked about and insulted.
Absolutely dreadful - Do not use this company!
Had to be recalled as the job was not done properly in the first place, lost the keys (allegedly returned them but no proof), refunded the money for the keys when asked.
Horrible customer services, took 10 hours for a two bedroom apartment, supervisors [names removed] both absolutely horrible to deal with once a complaint was made.
They should be shut down.
A homeless guy moves in
Worst cleaning experience ever, wish I had read previous reviews. Don't trust the web site. Two guys, one takes your money and leaves. The second guy who looks homeless stays. After 6 hours he had done nothing but set up his kettle in our kitchen and a bag of cigarette butts on the floor. He's obviously a slave. Can't believe we let this happen. Chucked the guy out, the other was uncontactable. Don't use!!!!!!
A legitimate scam
We paid cash (our error) and were sent an abusive letter by our landlord with pictures that showed our move out clean simply wasn't done. Apparently they turned up but that was about the extent of it. We went to Fair Trading and registered a complaint and just received an email saying that the owner disputes our dispute and as there was no one around to check the cleaning job (we'd moved by then) we can't prove or disprove it, and if we'd like to take the matter further we'd have to pay a fee. When I called Fair Trading they said 'they should be legitimate as they have an ABN'. Surely Fair Trading would have a record of a high number of complaints by now and investigate further?!
Badly run company management very unprofessional
Late, unresponsive and low quality. Cleaner was a nice man who worked hard but took far too long. The management were terrible to deal with. Demanded cash up front very arrogant and lied about time it would take. Then refused to answer my calls. 8 hrs to clean a 2 bed flat.
OMG! Wish I Read These Reviews Before Booking This Service!
Utterly appalling. Booked and confirmed in writing an end of lease clean for a 10am start. At 9:30am was contacted and advised they were running 15 minutes late - at 3pm no one has showed, the two "supervisors" whose mobiles I were supplied are both incommunicado & not responding to calls or texts. Completely unprofessional outfit despite the appearance of their slick website.
Please don't use
Complete joke of a business, DO NOT use them, they are a scam. Nice website, but that is it. They've just pulled their cleaners off the street, they stink and have no idea how to clean.
Luckily I didn't pay the money up front and the morning of the job I found these reviews...Thanks everyone! After an hour of "cleaning" the boss "[name removed]" called up and asked the cleaners to get the money off me. I refused and booted them out then and there.
My wife and I then spent five hours cleaning our flat....frustrating but would have had to do it anyway after these clown had left.
Makes me laugh just thinking about it. Raising a complaint to fair trade NSW...want to see these morons out of business!
Scam company, dont use!!
Booked two houses to be cleaned. Was told arrival time for first clean would be 9.00am. No one showed up. There is no contact number for the company, so you cant call them. The supervisors contact number I was given when I booked was simply not answered. Emails to the company also went unanswered. Cleaners finally called at 9.45am to advise they were not arriving as scheduled (no kidding, they were already 45 minutes late!!) and the earliest they MAY arrive was lunchtime.
Tried calling the supervisor all morning, he did not answer calls or ...respond to texts. When he finally called me back after lunchtime, he offered no assistance, simply stating "I'm only the supervisor, I cant do anything". When I asked for a number for the company, I was told to email them (yes, the same email they had ceased responding to). They are a scam company, Im glad they didnt show up now I have read the other reviews about how poor the cleaning was, my quote for the first house was $430. Be sure not to pay anyone from this company up front as they don't even show up for your booking.
Avoid this company
We requested an end of lease clean. Two people met us at the arranged time, armed with very limited supplies of cleaning equipment and supplies. One man stayed to "clean" the house after we had left to do other things while they cleaned. The second man returned 10 minutes before the finished "cleaning" the 2 bedroom, 1 bathroom house 6 hours later - 2 hours after the prearranged time. The house had been professionally cleaned only 2 weeks prior for inspection for future tenants so the 6 hour time frame was unnecessary. My 3 1/2 year old and ...2 month old and I waited in the cold for the solo cleaner to finish - two hour later than expected. I also don't like to be judgmental, but I hope the man actually doing the "cleaning" received the larger proportion of the $250 we paid because he looked like he could use it. We would not use this company again and do not recommend them. I wish there was a negative star rating on this site.
The worst experience ever
A terrible terrible company!!! Avoid!!! We had one 3 bedroom house to clean in Glenwood. They sent one guy with a sponge and some spray N wipe and we were told to come back in 4 hours. 4 hours later I rang to make sure all would be ok and was told it would take a little longer and asked for 2 hour extension. I drove by and saw that the guy wasn't even at my house!? No answer from his phone! Eventually after another 4 hours he answered and said he was still going and that he would be another few hours!!! His manager did not pick up the phone so...I had no choice but to wait. Eventually at 2am (yes 14 hours later!!) the guy left. Unfortunately in the cold light of day the next morning we realized we had been scammed and the guy had done virtually nothing. His manager said it was too late now because they guy had already left and that there was nothing he could do. Such an awful company!!! I only wish I had read the below website prior to giving them my $$. One star is far too much for them but you can't go any lower.
SCAM! WATCH OUT
Absolute disgrace! Similar to everyone elses reviews - no effort put in, Andrew one of the cleaners left at 10am when the cleaning started at 9 30 so only the homeless looking man was left! no cleaning was done and I had to kick him out at midday so we had enough time to clean it ourselves. Absolutely ridiculous. And when i asked for a refund, only $100 was given. And also - NEVER pay cash upfront! I've lodged a complaint wit the ACCC. Never again! BEWARE!
Please avoid.. dodgy as.
We had a cleaner in for an end of lease clean and carpet steam clean. Whilst [name removed] was a top bloke, it took 12 hours, and the house isn't that dirty. I am back at the house now for the next few hours at least, having to dust and scrub missed spots. The walls haven't been done properly, if at all. We've paid $330 and we still have to go over it again.This company should have at least two cleaners for end of lease clean.
Zero Stars. Avoid.
I am so upset that I didn't read these reviews before booking our end-of-lease clean. I was duped with a sleek website, efficient email correspondence and what can only be fake testimonials and endorsements.
We have had exactly the same experience as everyone here and my heart sank as I read these reviews as our "clean" was entering its 10th hour.
Other people have proposed in their reviews that this is a sham company and I agree but I am not sure what the motive is. I almost would have preferred that they pocketed the cash I gave them ...at the start and then just left without doing a thing. It would have saved my husband, myself and my poor 5 month old baby an ordeal of 11 hours of "just a bit longer". At least if they had of overtly ripped us off from the outset we would have had time to get professional cleaners through the property. Now we have to hand the keys over and risk not getting our full bond back if the land agent isn't happy. We had the same unkempt, un-uniformed men at the outset, the same one guy working by himself when we returned at the prearranged time, the same poor quality cleaning and the same phone tag issues when we tried to escalate. There was a distinct lack of cleaning products when we looked closely. We have had the same promise that if the land agent isn't happy, they can contact the company directly. There was nothing professional or sparkly about these people. I like to give people the benefit of the doubt so I over looked their appearance, lack of personal hygiene and thought these guys must work hard for their money. I am struggling with the motivation of these people - it's hardly good money, $15 an hour each for pretending to clean all day. They can't enjoy so clearly upsetting and inconveniencing so many people and they certainly don't appear to have any pride in their work. I hope this helps anyone who is looking for cleaners, and if you're reading this as you endure the same experience, I feel your pain.
Avoid. Avoid. Avoid.
I hired these guys (without doing any research past their very professional looking website and a couple of email exchanges) to do a full end of lease clean.
As with other reviewers, they were late to arrive. Only one cleaner arrived and they were a little unkempt but I figured that they had a shirt that said "Cleaners" and it would all be fine. I had to pay the full amount of cash payment up front ($300).They had a look around and told me to come back in 6 hours. I was a little surprised by the timeframes given, as the flat definitely nee...ded a good clean, but as it only had 4 rooms and a single hallway, 6 hours seemed a little excessive. However, I paid over my money and went off to do other things for 6 hours. I turned up at the flat again after 6 hours and was greeted by a single cleaner (still) and a room full of rubbish (which was not mine) and the news that the bathroom had been cleaned. And only the bathroom. But upon looking, I could see that the bathroom floor hadn't yet been mopped. I was told to come back in a few hours. I rang the supervisor and was told that another cleaner would be out there immediately. I was extremely angry by this point but I like to think the best of people and wanted to give them a chance to earn the money they'd been paid. I returned to the flat after another 3 hours - 9 hours having passed in total - and both cleaners were now there and the flat was still not finished. They were "about to start mopping". I was told to come back in half an hour. I came back in half an hour. They still weren't finished, but they asked me to look around. At that point (dark outside) it looked fine. It didn't look "professional shiny clean" but it didn't look dirty. I was also just sick of hanging around and being told to come back "in a bit" and just wanted to go home, so I took a look around and said that they should just finish up.
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