Overpriced and couldn’t get the job done, they rip you off!!
Just picked up my rug and found the urine/water marks are still there like before I dropped off, not much change at all! Despite it is a near new rug(only 3 months old), very clean condition no dirt expect the 2 pet urine spots. I got a ridiculous quotation of $577.5 to clean off the water marks upon drop off, been promised at reception that the technician would clean off the water stain/marks and treat it! That’s why I opened the rug to show him at drop off to make sure they can clean viscose rug as my main concern, they said yes! At that pric...e, made me believe they can get the job done but it turned not! I could find any rug cleaner to treat the urinated area at half the price, I wanna get the stain/marks off for this clean for this price! They didn’t do much clean and just told me they couldn’t water wash the rug as the material is viscose! So what I hv been charged this high price and been promised at dropping off? I wouldn’t agree to pay $577 just to get treatment on the urinated area, without clean off the water marks! The rug is now is exactly same as before with stain/marks on it, nothing changed visually! If you can’t wash it, don’t quote and return customer’s rug! Or charge reasonable price for the work you hv done! They will rip you off, overpriced and don’t keep their promise, be careful!
Would not recommend
After weeks of attempting to remove the smell from my car they just gave up. I have been majorly inconvenienced and as per a previous review, their staff have been evasive and had to be chased up continually in order to receive the service I paid for
Professional, Fast, Amazing and Efficient
Called All Aces to do the interior clean on my car. 100% amazing work. Car went in looking like trash and came out almost brand new! Office staff were amazing and friendly and techs did an outstanding job!
Poor Quality Work and Evasive
Poor Quality Work and Evasive. Overcharged for poor quality work didn't do what they said they would and left the kitchen a mess with dangerous chemicals in the sink. Their reps wouldn't get back to me when I told them I wasn't happy with the work. Shame.
Great service at a reasonable price
I employed All Aces to prepare my elderly aunt's very neglected historic home for sale. They were friendly, efficient and did a great job for a reasonable price. My aunt got a good sale price for her home and is now financially secure. Thank you, All Aces!
Do not use this company
I agree with the previous review. They state they have a one week turnaround for rugs. They took 3 weeks to clean mine. I sent 2 emails and made a phone call to say I needed my rug by a specific day as I'd organised furniture removalists. After 3 weeks it was still not ready. The furniture removalists were here to put the rug back but the rug was apparently still drying. They did not Even bother to contact me or return my emails. On top on this they did a very rough job with the clean. Would not recommend. High prices for low class work.
I got three rugs cleaned and was very dissappointed with the result. One silk/cashmere expensive rug is completely ruined. They obviously were very rough and harsh in their clean as the rug is now falling apart and missing lots of threads. They also left 2 tacs in the bottom which has scratched my floors. I paid nearly $1000 for the 3 rugs to be cleaned. Very disappointing and I would not recommend.
ALL ACES - Did Honour Their Stated Conditions & DON'T return emails
We engaged All Aces cleaning to clear out my sisters’ estate upon her passing. As the executor of her will, I enquired of three companies and asked for quotes. All Aces were selected upon what they verbally advised me at the initial interview as to how the property would be processed and taken care of various items. They did not live up to the verbal agreement as espoused by the accessor of the property.
If dealing with All Aces do not accept verbal statements, get everything in clear writings and have them clearly define in detail the meani...ng of every terminology used their quote as what they mean and you are led to believe they may be two totally different meanings. I understand that certain things will occur and maybe outside their control, but a non-response to emails requesting information about various antiques and other items being missing is within their control. NB: Emails sent were sent to their provided email address by clicking reply. There was no automatic failure to send or deliver messages were received in response to my emails. Consequently, I am led to believe that all messages were received & they chose not to respond. Summary I could go into more details, but it is sufficient to say I would not use or recommend ALL ACES again as I do not believe that they honoured their word to me and that they were required to return to the property on a number of occasions to rectify issues.
shag carpet white - excellent
Great pick up and delivery service. Excellent clean, this ten year old large SHAG rug, quite soiled, came up snowy white and shaggy and we can high recommend this company. The cost was reasonable, the pick up and delivery to the Sunshine Coast was to be expected, but the professionalism was great, the rug is heavy and there was no lifting by us....and all done with a smile.
Cleaned the inside of my old BMW and wow what a difference. Also got rid of musty smell. Well worth the $420.00 they charged to clean it. Phill from the factory was great, he even steamed the roof lining
Cannot recommend enough!!
We had a leak in our bathroom and it flooded out of the room causing our carpets to be soaked. We called these guys in a panic to get our carpet cleaned and dried and they came to our rescue. They couldn't have been more helpful!! HIGHLY RECOMMEND.
Over the moon!
I had some seriously bad looking mould that I was becoming very suspicious of. Not only did All Aces REMOVE it, but they undertook some special mould testing to really make sure that they'd gotten to the root cause of the issue. I was impressed with their kindness, their friendliness and how quick the turnaround was from quote to job complete! Would definitely recommend to anyone else!
FAST HELP IN A CRISIS
We had a fish tank filter die and create a foul smelling swamp, while moving the (rather large and heavy) tank, it slipped and smashed on the carpet. Our whole house stunk like dead fish. It was unbearable. All Aces were really lovely and understanding and were able to get a carpet cleaner out to us that day. They lifted all the water and did a mould check for us while they were there. The area around the tank had some black mould which they were able to remove. The technician was lovely (and didn't judge us for the foul smell in our hous...e) and offered us extra, helpful advice on avoiding mould build up in our rather damp home (we're in Brisbane, where it's super humid in summer). Really felt they went the extra mile for us and would recommend them to anyone who wants affordable carpet cleaning. Oh and the carpets came up BEAUTIFULLY and dried really fast.
Incredible service and results!
Could not recommend All Aces higher for quality and service. My husband recently spilt a tumeric drink on my friend’s brand new cream boho rug while we were housesitting and I was sure it was ruined forever and we’d be up for a new rug, as they use tumeric to dye things! All Aces completely removed the stain and cleaned the rug in no time at all, before our friends returned, so they will be none the wiser. Also, the service was exceptional. So grateful!
Very happy with All Aces
Highly recommend these guys. I never call anyone else to clean my carpet and rugs as I know I will get a professional job every time. My friends dog vomited on my daughters rug and I thought it was ruined. They cleaned it for me. No problems and the price was reasonable. I give them a big tick. Stacey in the office is lovely too.
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