Felt safe again with Allianz
This is the 4th or 5th time we have used Allianz. For its represented good value. The staff have always been helpful covering health issues and our age. The follow up after our return has been thoughtful.
Will deny claims related to Corona virus and offers no alternatives or refunds
I noted the airline I was taking to Thailand (Thai Air) had cancelled flights due to the corona virus outbreak. I had purchased a comprehensive policy before the cancellations. I checked the policy and noted the exemption that any claims related to pandemics are not be covered. I called customer service who confirmed that they would not cover anything related to the corona virus. I asked about how to buy extra coverage or emergency extraction for my upcoming trip given my concerns, and was told this was not possible. Allianz were not willing t...o offer any solutions, suggestions, or refunds. My sympathy to anyone out there who is affected by this disease who gets their coverage denied. What a horrible thing to do to sick or stranded customers!
Peace of mind
Great value and comprehensive cover included for my partner and I, especially as we were heading to the USA. We shopped around and found the best deal with Allianz yet again.
Easy piece of mind
Easy to set up
Have used this a couple of times now and find it super easy to follow
Have recommended to family to use and they have been happy too.
We have found this travel insurance to be economical and to meet our requirements well. Fortunately we have not needed to make a claim so cannot comment on how this is handled. I appreciated the emails with tips prior to our departure. This is the second time I have used Allianz travel insurance and will certainly do so in the future.
Not quite perfect
I have an unusual medical condition which was not adequately covered in the online questionnaire.
I suffered no ill effects on my trip but was not covered for this condition. The telephone conversation with the consultant was just as inflexible.
Won’t pay out a genuine claim
Booked a trip with An HSBC credit card that provided Allianz travel insurance. Father died (not travelling) so cancelled trip. Alliance won’t pay because father had a preexisting condition. What does that have to do with us cancelling our plans? Devastated and hugely out of pocket. If I did not have travel insurance I would have simply postponed travel so as not to lose out. Do not use this company for travel insurance.
- Verified customer
Bad customer service
I had an issue after purchasing the policy online ,i noticed an error with one of the 2 people on the policy with an incorrect date of birth. I sent an email straight away on the 22/1/20 asking how to correct the issue.
The policy commenced on the 26/1/20 to the USA. I received a response by email on the 28/1/20 informing me the change had to be requested by the person in question even though i took out the policy with the answer 2 days after the person in question had left the country,
Bad Service, Online System and No Help
Didn't receive my documentation after purchase, had to contact to get it. Not able to claim money back i spent on a DR overseas as amount is less than excess. Out of pocket for policy and doctor, waste of money.
Peace of mind
The policy was very easy to setup and I have used Allianz Travel Insurance several times before for insurance coverage during overseas family holidays. Didn't need to make any claims during the last trip, but the fact of being insured gave us a peace of mind in case something unexpected happened
Great insurance, good value
I like Allianz's coverage and it comes with a competitive price. It's easy ordering the policy online. I haven't made a claim yet, so I can't comment on customer service. I will buy again.
Good value and setting up policy was quite easy. My pre-existing medical condition was accepted without paying a large premium. Very fortunate that I didn’t need to lodge a claim.
simple, value for money
various reasonable options for my needs, value for money policies to meet my needs for family coverage. website is very informative, can easily compare with others and very user friendly.
- Verified customer
Allianz Travel Insurance
We will never know how effective the travel insurance policy is unless we need to claim! Having said that, it was easy to set up. We have used Allianz twice or three times. Our daughter has pre-existing medical conditions which unfortunately increases our premium (as with all insurers) significantly and believe it's unfair and borderline discriminatory for disabled travellers.
Extremely grateful for the insurance
We had fully comprehensive insurance plus the snow package and my daughter broke her ankle two weeks prior to skiing in Japan. Doctor said she could try and ski, but doubted she'd get her foot into a ski boot (she was in a moon boot only). Contacted Alliance who reviewed the situation and agreed to insure her for skiing with her pre existing injury (for a little bit more of course, but well worth it for peace of mind). Thank you Alliance.
Affordable and sensible
The process is straight forward, user friendly even for someone whose not familiar with online process. Details is concise, content, easy to understand (perhaps because I'm accustom to go to overseas). Recommended.
Have used Allianz on all of our holiday trips ... we had to make a claim on a previous Occassion as daughter has gangrenous appendics whilst in Bali. Allianz were fantastic.....
Hence the re a son that all our trips insurance is now through these guys... Well Done
- Verified customer
This is perfect! Can’t live without it!
As a metastatic breast cancer survivor, I found Allianz 3 years ago as it was one of the only companies who would provide me with insurance (not for the cancer itself when travelling but for everything else). For this I am extremely thankful and always choose Alliance. I have had no issues or claims but love the ease of their insurance policies to set up and their professional service. Thank you so much Allianz!
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Questions & Answers
Do you provide wholesaler insolvency coverage for Trip a Deal and Inspiring Vacations?
Allianz PartnersAllianz Travel Insurance
Hi there, thanks for the question - our call centre will be able to assist with answering your query. You can reach them on 131000 and they will be able to advise. Regards, Allianz Travel Insurance
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