the comprehensive policy we paid for to protect us against the unexpected never actually covered us against the covid 19 pandemic. after 3 months and 3 appeals they turned us down because 1 of the 3 pdf's sent us states pandemic or epidemic is not covered even though the first line states they will pay if anything out of your control happens. the first appeal was turned down because they said i cancelled holiday, untrue then they changed reason to covid related. the brand is bad and i would warn people, do not insure with allianz !!
as you will not be covered.

On 20th December last year I took out a policy for a trip to USA, commencing 16th July this year. Naturally I cannot now go as Qantas have cancelled all flights. I have been trying to ring Allianz to discuss my options - can I get a refund as I will not be travelling? Can I get a credit against this policy for a future trip? How can I find out when they are not accepting any queries re travel insurance and just tell me "goodbye"? I have been happy with this company previously but current lack of communication sucks!

I see many negative reviews about Allianz and quite frankly Im not surprised. We had to cancel our trip due to Covid and having a young baby until one year old. We were told on the phone by Allianz that this would covered and yet they then refused our claim - even after our travel agent were trying to support us through this process.
We had multiple policies with Allianz (House, car) but are now in the process of cancelling all policies with them as we greatly fear that, if we needed to make another valid claim, thiese eould be refused and we would be left with no support. Like the travel insurance, all Allianz policies are completely worthless.

Allianz will not cover any cancellations and cite their pandemic exclusion clause, despite the cancellations technically arising as tour/flight operators choose to cancel or consolidate due to fewer passengers or attendees. Truly despicable, will never use them again and will actively market this betrayal to my network.

May 2020 Milan, Italy conference for Orthopaedic Surgeons was recently cancelled due to COVID-19. They refused refund for flight tickets. A “pandemic” is not their fault. Shame on you. People are dying. All US FLIGHTS canceled to Italy. What a shameful company.

Worst travel insurance company EVER. Does not cover epidemic or pandemic. Also does not cover if the borders are closed or a "do not travel" warning from the government is issued. So pretty much Covers nothing got to do with TRAVEL to actually be insurance.

No clarity as to where things stand re COVID19. US site says one thing, AUS site says another. Emails to Allianz from 11 days ago unanswered.

Will vote with my feet. My Allianz CTP just came through. Hello Nrma...

Disappointing we had no recourse for having to change our flights to get out of Italy when they shut everything down. We were locked down in our hotel room for 5 days after being forced to cancel our holiday plans and had to eventually pay exorbitant fees to reschedule flights home.

Took out a travel policy in August 2019, now abroad with advice from Australian Government that we need to return Allianz Only provided general advice over the phone stating the policy excludes pandemics. I noted that we were not sick and sought advice on coverage and assistance. Sorry, we just work to a script provided. Go figure?

I am a first time user of Allianz travel insurance, so easy to use their on line website and amazed at the service and price especially for us older folk. After years of traveling l unfortunately had to make my first claim for a lost item it was so easy with the online claim form and to my amazement the claim was settled the following day. I will never leave home without my Allianz travel insurance in my baggage.

Better and less expensive policies are available. This policy has one of the worst cooling off periods and doesn't offer a partial refund outside of the review period. Look at other insurers.

Happy to have it but not required to use it. These are troubling times and we are very glad to be home safe and sound. The trip was fantastic and worthwhile.

Easy to obtain a quote and to finalise payment on the internet however continually missed opening times over the phone so couldn’t ask specific questions relating to the policy e.g international car excess coverage. Ended up just taking a punt. Thankfully didn’t have to use policy so I can’t comment any further.

The policy was a good value for my budget. I always use this insurance company because it's reliable. I did not claim any because I don't need to. My travel was safe.

Do not go with this company which goes under many names. They are not paying for the pandemic even though it was booked well in advance. I have had my cover cancelled by them.

The policy was good value but as previously stated no reason to have to use any of the options. With Coronavirus being prevalent I know the policy would have been invalid