Ally Fashion Physical store

Worst shopping experience ever...I bought an item that is faulty and can’t do refund, only exchange. Ridiculous!! Plus, Items displayed don’t look good so shouldnt waste money to shop there.

For my birthday I got given money, so I decided to use it on buying clothes as I desperately needed some as it is I hate shopping can never find stuff I like. So off I go to ally first shop and found really pretty clothes.. I have worn them once and hand washed them all in cold water as my friend warned me they shrink from ally.. Then go to wear one of the outfits it has shrunk then I try on the rest and they all shrunk not a little bit a LOT they can not be warn again so I WILL NEVER WASTE MY MONEY AT THIS SHOP AGAIN.
I guess the only good thing they used for now is rags

Unforantanly I have thrown away my dockets when I got home after shopping thinking I tried them on they all good .
Now nothing can be done

I have been shopping with Ally Fashion both online and in store for a few years now and it has always been a pleasurable experience. The clothes are affordable, on trend and true to size. I always know that I am going to find something for every occasion!

Clothing is poor quality and falls apart. Buttons fall off, zippers are faulty or break easy. Shoulder straps fall off after first or second use. I have to constantly repair my ally clothes myself due to the poorness of quality from ally

I wouldn't even give 1 star, but had to to be able to write a review.
The staff in Ally Rockhampton Stockland Plaza was non existent did not even acknowledge me or offer assistance when I was waiting & they saw me & ignored me, so I walked out & shopped somewhere else, much better stores out there, I will never shop there again...Come on Ally Management...How about some staff training...I have heard some bad things about how bad your staff are...no wonder you closed down the first time...would not recommend, better shops out there for sure

Bought a skirt to find it had two holes in it, tookitback a few days later and asked for an exchange with receipt and tags, the retail assistant took photos and my number to get approval. Never received a call back, so I wenyt in to the store for her to tell me the skirt never got approve for an exchange. Not only this,she had a very bad attitude towards me as if I damaged the skirt myself.

Went into the Helensvale store yesterday not one staff member said hello smiled do you need help and when I bought an item the girl at the counter looked like she didn’t want to be there no interaction whatsoever.. very poor customer service.

It was easy to navigate the store. There were a lot of products available. I’m not fully satisfied with the items I bought but still really good! The prices are pretty good but could lower some of the things! Overall love the shop!

I’m a mother of two, I went into the store an spent $400. Love the style and fit. Great range of style, with nice boho selection. I bought 3 pairs of high waisted black pants, finally some pants that fit short people and well fitted around the ankles .

Very satisfied with the quality of the new tops I bought was true to their size and how nice and helpful the workers are in the shop definitely will be buying more clothes from here

Went to exchange clothes at Ally, Grafton, NSW. On 06/01/2020. The lady that served me was rude, blunt, giving off horrible body language as if it was a to big of deal and she didn’t want to do it, couldnt even crack a smile for the short period of time I was in there.
Never offered assistance just stood behind the counter the whole time.
When trying to put my money away after paying basically stood there with the bag close to me face in the rode of my wallet. Making me feel like I was being rushed out of the store.

I’m local in grafton and will not be going into store the again, only online.

I bought some dresses online during the Boxing Day sale but didn't fit me. When I went in store to return them, I was told that:
1. I was not able to receive a cash refund due to the items being a sale product. Does that mean I'll never be able to receive a refund as there is always at least a 20% sale sitewide?
2. I was not able to receive store credit as well. Instead I was told I could only make an exchange.

Despite that, quality of clothes are great and the online store has lots of choices. Just a little confused on what counts as a sale item and what doesn't, and that there are some inconsistencies with different staff and how they process returns. Spent nearly a total of $100 on both purchases and only received about $30 back.

Absolutely love how all of Ally’s clothes fit me. Makes me feel absolutely confident and I’m obsessed. Recommend ally to anyone looking for affordable clothes that look absolutely stunning! 100% favourite store

The clothes I have bought for my daughter fit her well and she loves them! The products are definitely worth their price and is affordable for its amazing quality. Great for gifts, for casual wear and for occasions!

I was given some Ally skirts for Christmas. The size 6 fit me perfectly, I can't always find clothes that are small enough for me. I really like them, they are much nicer than the stuff from kids stores.

Went to the store to return an order I had purchased online during a '25% site wide' promotion. The item I had purchased online was not marked down as a part of a clearance, but was just part of the 25% off site wide promotion on full priced items only. When asked for a refund, the young lady at the counter declined as it was not 'full priced'. When I had to explain to her that it was part of a promotion, she had to ask her manager for permission to put the sale through. The manager politely apologised and went through with the return. It seems as though the staff may need to be more familiar with their own return policy.

I bought the animal frill skirt for my sister for Christmas and she has worn it almost every day since. The fabric is such a beautiful design and pattern. Great style!

I'm lucky enough to live and work in suburbs with an Alley store! I wasn't as to find what I was looking for at one store, so I went to another close by and found exactly what I had pictured!

The store was well layed out, broken up into colours, which I liked. There was a big sale rack in the middle with really cheap prices!

The pkatsuit I got is gorgeous. I got lots of comments when I wore it!

The prices are reasonable! Much cheaper than boutique stores!

So I would recommend that if you can't quite find what you want at one Alley, make the trip to your next closest! You never know what could be there waiting for you!!!

Store is easy to get around. 100% Satisifed with the range and products. Very good quality. Can't fault quality or staff in Townsville store. I have confidence trying on clothes again thanks to you + all