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Alpha Appliance Repairs
ChristineSydney, NSW
Useless technician. Do not waste money
Called them as the recommended LG service agent for my fridge. Our freezer is not cold enough after 7 yrs. We have cleaned dirty condenser, but still cannot fix the problem. We paid them $170 for the inspection which took 5 mins only. The technician said it needs $350 shipping fee and send it to the company for repair and further diagnose. It will cost minimum $700 for fix and suggest us to buy a new fridge. so We purchased another fridge..... However, It make me frustrated is our fridge is working again perfectly after we just totally defrost old fridge. Do not waste money to book them to do an inspection. Their technician has no skill at all.
1 comment
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You are nothing without a washing machine
You really notice it when your washing machine is kaput! Alpha were easy to deal with and their agent was an exceedingly nice guy who had a difficult problem fixed within two visits. I highly recommend them.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Jane for booking with us and taking the time to leave a review. We are also happy we could be of service to you.
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These guys were great
These guys provided a really good service. They were which to respond to my email and to come out. Tim fixed our dishwasher efficiently and reasonable cost too. Would definitely use them again.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you PJK for booking with us and taking the time to leave a review. We are also happy we could be of service to you.
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ChancesSydney, NSW
- 8 reviews
- 18 likes
Poor/Unprofessional communication
1. My visit is during COVID period and wearing mask is mandatory by law.
But the staff at the reception desk choose to NOT wearing one. Despite display/sign asking everyone to wear one before entering shop.
2. After dropping off the mixer for inspection and pay for the inspection fee, no receipt was given.
Only after my insistence, a signed business card was given out as a receipt.
3. Poor/Unprofessional communication
Right after I paid for the repair job, the staff told me that the repaired mixer won't last long (just get a new one next time)!!!
Such information should have been communicated up front before the repair is agreed upon. So customers can have all the information to make a informed decision....Read more
Withholding such information only benefits...1 comment
Alpha AppAlpha Appliance Repairs
On the other hand:
1) Its our office and we asked visitors to wear a mask during the recent restrictions;
2) We log your machine into our computer system and record your name, address and telephone number along with any deposit paid;... Read more
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BruceSydney, NSW
Great service
Lodged a service request at 8am, tech arrived here at 1.30pm. Tim was polite and efficient. Had the fish washer fixed within 20 minutes. All round it was a great experience.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Bruce for booking with us and taking the time to leave a review. We are also happy we could be of service to you.
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LeighSydney, NSW
Excellent service from Alpha Appliance Repairs
The technician, Tim, was highly professional and a pleasure to deal with. Even better he solved my problem. The customer service representative helped select an appropriate time for the service visit and made the costs clear.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Leigh for booking with us and taking the time to leave a review. We are also happy we could be of service to you.
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Michael K.Sydney, NSW
Awesome service!!!
Doug from Alpha is awesome. Absolutely knows his stuff and delivered a fast, efficient repair, even being prepared with a replacement part just in case. 10/10 would recommend and use again.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Michael for booking with us and taking the time to leave a review. We are also happy we could be of service to you.
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Virginia F.Sydney, NSW
Best service
Technician Dave was friendly and efficient when looking at my Kleenmaid dishwasher. He went over and above to solve the issue. Would recommend this company for its reliability and professionalism.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Virginia for booking with us and taking the time to leave a review. We are also happy we could be of service to you.
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Service was amazing!
Tim the repair technician who came to fix our oven was extremely professional, thorough and thoughtful. He explained everything and put me at ease when fixing the appliance. I will definitely call on alpha appliances for any other issues.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Lee the Happy Customer for booking with us and taking the time to leave a review. We are also happy we could be of service to you.
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Happy customer
- 2 reviews
awesome service
Oven repair - Dave was punctual, very efficient and more importantly a perfectionist.
He was extremely knowledgeable and explained everything clearly. A good job.
Extremely happy with work performed. Would highly recommend this company
1 comment
Alpha AppAlpha Appliance Repairs
Thank you to another Happy Customer for booking with us and taking the time to leave a review. We are also happy we could be of service to you.
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I.BuNew South Wales
Exceptional service
Tim who did repair service was exceptional. He arrived on time , worked in a very organised manner and obviously loves what he does . Highly recommendable.
The overall experience with alpha appliance has been great
1 comment
Alpha AppAlpha Appliance Repairs
Thank you I.Bu for booking with us and taking the time to leave a review. We are happy we could be of service to you.
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KTsMumSydney, NSW
Tim the great repair man!
Had a repair person came out to fix my washing machine. He was very friendly & did a good job. I really like how he kept me up to date with an estimated time when he will be coming & then let me know when he was on his way. It’s always the little things that has the biggest impact!
1 comment
Alpha AppAlpha Appliance Repairs
Thank you KTsMum for booking with us and taking the time to leave a review. We are happy we could be of service to you.
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SarahSydney, NSW
Speedy service
Thanks to the team and Tim for fixing my dishwasher so promptly. Great service and honest about the repair and expected timeframes. Would highly recommend if you are need of service for any household items service was friendly and reliable.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Sarah for booking with us and taking the time to leave a review. We are happy we could be of service to you.
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Excellent
I’d spent hours trying to fix the problem, Tim took about 5 minutes. He was also a very nice guy and complimentary about my failed efforts rather than saying I shouldn’t have touched it.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Paul for booking with us and taking the time to leave a review. We are happy we could be of service to you.
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Customer NO ServiceSydney, NSW
Sydney Wide Service!
Sydney Wide Service - NO its not unless Sydney has really shrunk. When I tried to discuss this with the lady at the company she hung up on me. I noticed that they appear from their reviews to have a history of hanging up on customers ( they may need to look up the meaning of the word). The Sydney Wide claim is actually FALSE advertising. Lets see if this gets published
2 comments
Alpha AppAlpha Appliance Repairs
I apologise we were not able to book your location. Sometimes staff changes result in some areas be temporarily unavailable. If this is the case we usually offer the contact details for an alternative service provider in your area.
It was made quite clear that your Sydney Wide Service didn't include my area and no alternative service provider was mentioned. At least not prior to being hung up on by your staff. Just admit that ... Read more
your service is not great and commit to real change before you lose more potential customersSimilar opinion? Write a review on ProductReview.com.au!
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Paul WilkinsSydney, NSW
- Verified customer
Alpha Appliance Repairs - It’s a Yes from me!
I was very impressed with my dealings with Alpha Appliance Repairs. Sharon, my 1st point of contact was friendly, professional & courteous. She promptly returned my call from the message I had left on their phone system and she went the extra mile, in getting me the earliest possible date for Tim, one of their technicians to call out and evaluate the nature of the problems that I was having with my Dishwasher.
When Tim arrived to conduct the service call, I found him to be as equally professional, courteous and knowledgeable, plus he was on tim...Read more
2 comments
Alpha AppAlpha Appliance Repairs
Thank you Paul for booking with us and taking the time to leave a review. We are happy we could be of service to you.
You’re welcome
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Disrespectful, lazy and rude
[Name Removed] came to us to complete a quoted fridge repair task. He was grumpy about having to pull the fridge out and claimed he would have to smash the kitchen for that. His more helpful colleague pulled the fridge out very simply and in the space of few minutes with no special tool nor damage. Then [Name Removed] was grumpy about finding some spiderwebs behind the fridge. He refused to bend down to remove the plug and was grumpy about the power plug not coming easily. He left without doing the job and also left the fridge in the middle of ...Read more
the dining area. We call the company twice and complained. We heard nothing back. When we rang, the manager, [Name Removed], took the side of his employee and hung up on me saying they will not do any work for us anymore. [Name Removed] kept asking to talk to my husband and appeared not to be prepared to deal with a woman. Worth mentioning we were a regular customer and had used their services for other devices before. If you want to be treated disrespectfully, go to alpha appliance repair, they do a great job of it.2 comments
Alpha AppAlpha Appliance Repairs
We do not accept verbal abuse of our employees. Here is the file note from our recent service: "Removed fridge from cavity and found that the powercord goes through a small hole with another cable in ... Read more
a large conduit. Told customer that I would have to cut the plug off to get it out. He said I could not cut the plug off and that I should make the hole bigger but I would have to pay for it to be repaired. I told him that nobody is going to pay for repairs of panel that he asked to be cut. He then told me " you can piss off then". I tried to ask him if he wanted me to push the fridge back into the cavity but he wouldn't let me talk, just kept telling me to get off his property. " Of course if our technician is told to leave the property that is what he will do. The manager asked to speak with the man, partner or husband who was there at the service. Our employees are not expected to stay on the telephone to listen to abuse.You claim that a man has verbally abused your employee. I am a woman and haven't taken part to any abuse. You will not find anything disrespectful from me in any of our conversations. However your man... Read more
ager has hang up on me twice when I was only being polite. So when you think that someone is impolite with one of your employees, you think that gives you the right to lash out to the next person that goes past? Please note that accusing me of committing a verbal abuse that someone else might have committed is defamatory. I am urging you to stop making defamatory statements towards me.Similar opinion? Write a review on ProductReview.com.au!
LK CoogeeSydney, NSW
Sam saved the day
Washing machine blocked - 4 boys - mountains of laundry - lovely Sam arrived within 90 min of me calling - amazing service
Tested the machine - delightful to deal with
The world needs more services like this
1 comment
Alpha AppAlpha Appliance Repairs
Thank you LK for booking with us and taking the time to leave a review. We are happy we could be of service to you.
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Happy Customer
Dave and Dylan turned up on time at 7.30am. They were cheerful and polite. Identified the problem within 3 minutes. Pulled out the Miele dishwasher and replaced a part, tested it, and RE-installed the dishwasher. All within 30 mins.
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Donna for booking with us and taking the time to leave a review. We are happy we could be of service to you.
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Dave and Dylan were awesome
just had my washer fixed by them very professional very polite. They came looked what was wrong and straight away new what the problem was went back to there van got the parts they needed and in no time all fixed thumbs up boys
1 comment
Alpha AppAlpha Appliance Repairs
Thank you Richard for booking with us and taking the time to leave a review. We are happy we could be of service to you.
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Questions & Answers
Adam B.asked
hi there, can you repair a damaged door on an LG fridge - it has been hit by a drill on site?
thanks
1 answer
Alpha AppAlpha Appliance Repairs
Yes we can replace doors & repair depending on your requirements. Call our office Tomorrow morning on 0294202622 and ask for Shane. He will be able to answer most of your questions
Anna P.asked
No customer service have a useless technician that has no idea. I paid for $160 for 30mins got 7 mins shame on you you. Charging a pensioner that money..
Without him even trying to fix it.. we did after he left ten send a quote for $682.70 shame shame shame..all my contacts got my email I send you with no reply. My question is why did he not want to try and fix my dishes washer but took the money and the company doesn’t care
No answers
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Alpha AppAlpha Appliance Repairs
Thank you Christine for your review. Our job records show that the technican was at the job for over 15 minutes not the 5 minutes you have stated. Our Technician diagnosed that there was a gas leak. H... Read more
e noted that the temperatures in the condenser pipes were cold, freezer temperature warm and no fan noise. If the problem was only the icing up, the fridge compartment would have been the first to be warm rather than the freezer. The technician noted that while the fridge was going to work for a while, it depends on the size of the gas leak in the pipes. In this case what happens is the compressor works full time and gets really hot. After defrosting the compressor cools down and the fridge will work again for a period but the same problem will happen again. The indicative price to repair a fridge with a gas leak is expensive and there is no guarantee the leak can be found or is accessable for repair. Unfortunately, in most cases it is better to put the money towards a new fridge with a new warranty, rather than try to find an internal gas leak. Our advice is based on experience and with our customers best interests in mind.