Tim the great repair man!
Had a repair person came out to fix my washing machine. He was very friendly & did a good job. I really like how he kept me up to date with an estimated time when he will be coming & then let me know when he was on his way. It’s always the little things that has the biggest impact!
Sydney Wide Service!
Sydney Wide Service - NO its not unless Sydney has really shrunk. When I tried to discuss this with the lady at the company she hung up on me. I noticed that they appear from their reviews to have a history of hanging up on customers ( they may need to look up the meaning of the word). The Sydney Wide claim is actually FALSE advertising. Lets see if this gets published
- Verified customer
Alpha Appliance Repairs - It’s a Yes from me!
I was very impressed with my dealings with Alpha Appliance Repairs. Sharon, my 1st point of contact was friendly, professional & courteous. She promptly returned my call from the message I had left on their phone system and she went the extra mile, in getting me the earliest possible date for Tim, one of their technicians to call out and evaluate the nature of the problems that I was having with my Dishwasher.
When Tim arrived to conduct the service call, I found him to be as equally professional, courteous and knowledgeable, plus he was on tim...
Disrespectful, lazy and rude
[Name Removed] came to us to complete a quoted fridge repair task. He was grumpy about having to pull the fridge out and claimed he would have to smash the kitchen for that. His more helpful colleague pulled the fridge out very simply and in the space of few minutes with no special tool nor damage. Then [Name Removed] was grumpy about finding some spiderwebs behind the fridge. He refused to bend down to remove the plug and was grumpy about the power plug not coming easily. He left without doing the job and also left the fridge in the middle of ...the dining area. We call the company twice and complained. We heard nothing back. When we rang, the manager, [Name Removed], took the side of his employee and hung up on me saying they will not do any work for us anymore. [Name Removed] kept asking to talk to my husband and appeared not to be prepared to deal with a woman. Worth mentioning we were a regular customer and had used their services for other devices before. If you want to be treated disrespectfully, go to alpha appliance repair, they do a great job of it.
With the prospect of facing a nearly two week long delay for the Miele serviceman to attend, we called Alpha Appliances as an alternative and Tim arrived at 7.30 the next day, fixed the dishwasher in 10 mins, all with a friendly smile.
Excellent service and would recommend them any time.
Repaired quickly and well
Assessment was thorough and practical - Darryl suggested I’d benefit from fully replacing rather than repairing one part, but he also suggested another part simply be left as it was - he put customer service above making money, which gave me confidence in his service.
1st class service!
Customer service interaction was effective and emails were replied promptly. Booking process was easy and quick. Technician attended on time for the call-out and fault detection on the 11 year old Miele washing machine was efficient and clearly explained. For the repair call technician was again punctual and repairs were carried out in less time than quoted. Damaged parts were highlighted. Costs in the end were lower than quoted.
Extra tips for maintenance of washer and dryer were received with thanks.
Overall a faultless service and repair experience. Highly recommended!
Questions & Answers
hi there, can you repair a damaged door on an LG fridge - it has been hit by a drill on site?
Alpha AppAlpha Appliance Repairs
Yes we can replace doors & repair depending on your requirements. Call our office Tomorrow morning on 0294202622 and ask for Shane. He will be able to answer most of your questions
No customer service have a useless technician that has no idea. I paid for $160 for 30mins got 7 mins shame on you you. Charging a pensioner that money..
Without him even trying to fix it.. we did after he left ten send a quote for $682.70 shame shame shame..all my contacts got my email I send you with no reply. My question is why did he not want to try and fix my dishes washer but took the money and the company doesn’t care
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