Alpha Appliance Repairs

Technician arrived at the allotted time and was friendly professional and very respectful
Fixed the problem, was easy to talk to and had great advice
As a single woman I felt very comfortable with the technician in my home
Would not hesitate to ask for him to come back Tim, thank you

Alpha Appliance provide an excellent repair service. They communicate well regarding progress with sourcing parts and timing of service appointments. Provide fair quotes and complete work to a high standard.

Circulation pump on our 3 year old Miele dishwasher required changing. Tim from Alpha did a great job. He was on time, checked everything was working properly and cleaned up afterwards.

After a few problems getting the right parts- Sam who installed the required parts to our stove was first rate. Great people skills, very articulate and concise in explaining what was needed.. He turned up on time and was efficient in doing what was needed to be done to!

Naeil was able to visit the day after my call to fix my refrigerator which was not cooling sufficiently. He was on time, having texted and called me prior to his visit which is a big plus for a start. He diagnosed the problem and facilitated the repair. He is very easy to converse with and gave me some valuable advice. I'll have no hesitation in referring him to my friends and I would call him for any other appliances issues in the future. Thank you Naeil.

Technician was super friendly and helpful. Sorted out my problem very quickly . Explained what needed to be done. Showed me exactly which parts were causing the problem. How the quoting would be submitted. Very satisfied customer.

Couldn't recommend this team enough. Service call was answered so quickly. They were there within a few days, on time and their advice was extremely professional and 100% accurate. Could not recommend them highly enough. Already given their details to three friends.

My Miele washing machine was fixed within a couple of days. The technician was very efficient and knew exactly what the problem was. After trying to book as service call with Miele and being on the phone for hours, I finally gave up as nobody answered. I rang Alpha, was answered immediately and my machine is now working like new. Thank you, you do a great job.

Called them as the recommended LG service agent for my fridge. Our freezer is not cold enough after 7 yrs. We have cleaned dirty condenser, but still cannot fix the problem. We paid them $170 for the inspection which took 5 mins only. The technician said it needs $350 shipping fee and send it to the company for repair and further diagnose. It will cost minimum $700 for fix and suggest us to buy a new fridge. so We purchased another fridge..... However, It make me frustrated is our fridge is working again perfectly after we just totally defrost old fridge. Do not waste money to book them to do an inspection. Their technician has no skill at all.

You really notice it when your washing machine is kaput! Alpha were easy to deal with and their agent was an exceedingly nice guy who had a difficult problem fixed within two visits. I highly recommend them.

These guys provided a really good service. They were which to respond to my email and to come out. Tim fixed our dishwasher efficiently and reasonable cost too. Would definitely use them again.

1. My visit is during COVID period and wearing mask is mandatory by law.
But the staff at the reception desk choose to NOT wearing one. Despite display/sign asking everyone to wear one before entering shop.

2. After dropping off the mixer for inspection and pay for the inspection fee, no receipt was given.
Only after my insistence, a signed business card was given out as a receipt.

3. Poor/Unprofessional communication
Right after I paid for the repair job, the staff told me that the repaired mixer won't last long (just get a new one next time)!!!

Such information should have been communicated up front before the repair is agreed upon. So customers can have all the information to make a informed decision....

Lodged a service request at 8am, tech arrived here at 1.30pm. Tim was polite and efficient. Had the fish washer fixed within 20 minutes. All round it was a great experience.

The technician, Tim, was highly professional and a pleasure to deal with. Even better he solved my problem. The customer service representative helped select an appropriate time for the service visit and made the costs clear.

Doug from Alpha is awesome. Absolutely knows his stuff and delivered a fast, efficient repair, even being prepared with a replacement part just in case. 10/10 would recommend and use again.