With the prospect of facing a nearly two week long delay for the Miele serviceman to attend, we called Alpha Appliances as an alternative and Tim arrived at 7.30 the next day, fixed the dishwasher in 10 mins, all with a friendly smile.
Excellent service and would recommend them any time.
Repaired quickly and well
Assessment was thorough and practical - Darryl suggested I’d benefit from fully replacing rather than repairing one part, but he also suggested another part simply be left as it was - he put customer service above making money, which gave me confidence in his service.
1st class service!
Customer service interaction was effective and emails were replied promptly. Booking process was easy and quick. Technician attended on time for the call-out and fault detection on the 11 year old Miele washing machine was efficient and clearly explained. For the repair call technician was again punctual and repairs were carried out in less time than quoted. Damaged parts were highlighted. Costs in the end were lower than quoted.
Extra tips for maintenance of washer and dryer were received with thanks.
Overall a faultless service and repair experience. Highly recommended!
Good service/timely/reasonably priced !
Can only recommend highly ! - Tony S. the fridge technician turned up within the agreed/booked time window, had the fault diagnosed within a couple of min’s. Some very minor “back-office” delays in getting the promised quote before I was able to o.k. it and have the needed part ordered in.
Once I was informed by being ‘phoned that it had arrived - Zac the office guy was still able to slot me in for next-day visit by the same technician who had initially attended - Tony had the faulty part out/new part in, all in the advertised time frame and...
Recommendation for Sam
Sam came for a service call promptly. His friendly yet professional demeanour made me feel happy about my choice of service contractor. His return visit to complete the task confirmed my confidence in his ability to repair my appliance. There was a delay in task completion perhaps due to the parts required being unavailable, or not being ordered promptly. This was probably beyond Sam's control, but was not explained to me by Alpha administration, despite my follow up emails.
This is great service
Good service starts with the first call; Gloria was the best! !Helpful, kind and efficient; great stuff. I thought I'd won the lottery when Sam the Man arrived.
He was the most efficient and knowledgeable technician that I have had the pleasure of meeting and he fixed my dryer and gave me tips on how to care for it. I couldn't recommend this company and their staff more highly.
SAM IS THE BEST APPLIANCE REPAIRER
Sam was my technician in a dishwasher repair job-he was on time, attentive, knew his stuff and work efficiently. He had 2 occasions to visit for the repair-both times easy to co-ordinate a time with and cleaned up after himself as well as fixed the issue! I would highly recommend Alpha but in particular Sam for any repairs in the East
Questions & Answers
No customer service have a useless technician that has no idea. I paid for $160 for 30mins got 7 mins shame on you you. Charging a pensioner that money..
Without him even trying to fix it.. we did after he left ten send a quote for $682.70 shame shame shame..all my contacts got my email I send you with no reply. My question is why did he not want to try and fix my dishes washer but took the money and the company doesn’t care
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.