Useless technician. Do not waste money
Called them as the recommended LG service agent for my fridge. Our freezer is not cold enough after 7 yrs. We have cleaned dirty condenser, but still cannot fix the problem. We paid them $170 for the inspection which took 5 mins only. The technician said it needs $350 shipping fee and send it to the company for repair and further diagnose. It will cost minimum $700 for fix and suggest us to buy a new fridge. so We purchased another fridge..... However, It make me frustrated is our fridge is working again perfectly after we just totally defrost old fridge. Do not waste money to book them to do an inspection. Their technician has no skill at all.
1. My visit is during COVID period and wearing mask is mandatory by law.
But the staff at the reception desk choose to NOT wearing one. Despite display/sign asking everyone to wear one before entering shop.
2. After dropping off the mixer for inspection and pay for the inspection fee, no receipt was given.
Only after my insistence, a signed business card was given out as a receipt.
3. Poor/Unprofessional communication
Right after I paid for the repair job, the staff told me that the repaired mixer won't last long (just get a new one next time)!!!
Such information should have been communicated up front before the repair is agreed upon. So customers can have all the information to make a informed decision....Withholding such information only benefits...
Excellent service from Alpha Appliance Repairs
The technician, Tim, was highly professional and a pleasure to deal with. Even better he solved my problem. The customer service representative helped select an appropriate time for the service visit and made the costs clear.
Tim the great repair man!
Had a repair person came out to fix my washing machine. He was very friendly & did a good job. I really like how he kept me up to date with an estimated time when he will be coming & then let me know when he was on his way. It’s always the little things that has the biggest impact!
Sydney Wide Service!
Sydney Wide Service - NO its not unless Sydney has really shrunk. When I tried to discuss this with the lady at the company she hung up on me. I noticed that they appear from their reviews to have a history of hanging up on customers ( they may need to look up the meaning of the word). The Sydney Wide claim is actually FALSE advertising. Lets see if this gets published
- Verified customer
Alpha Appliance Repairs - It’s a Yes from me!
I was very impressed with my dealings with Alpha Appliance Repairs. Sharon, my 1st point of contact was friendly, professional & courteous. She promptly returned my call from the message I had left on their phone system and she went the extra mile, in getting me the earliest possible date for Tim, one of their technicians to call out and evaluate the nature of the problems that I was having with my Dishwasher.
When Tim arrived to conduct the service call, I found him to be as equally professional, courteous and knowledgeable, plus he was on tim...
Disrespectful, lazy and rude
[Name Removed] came to us to complete a quoted fridge repair task. He was grumpy about having to pull the fridge out and claimed he would have to smash the kitchen for that. His more helpful colleague pulled the fridge out very simply and in the space of few minutes with no special tool nor damage. Then [Name Removed] was grumpy about finding some spiderwebs behind the fridge. He refused to bend down to remove the plug and was grumpy about the power plug not coming easily. He left without doing the job and also left the fridge in the middle of ...the dining area. We call the company twice and complained. We heard nothing back. When we rang, the manager, [Name Removed], took the side of his employee and hung up on me saying they will not do any work for us anymore. [Name Removed] kept asking to talk to my husband and appeared not to be prepared to deal with a woman. Worth mentioning we were a regular customer and had used their services for other devices before. If you want to be treated disrespectfully, go to alpha appliance repair, they do a great job of it.
Questions & Answers
hi there, can you repair a damaged door on an LG fridge - it has been hit by a drill on site?
Alpha AppAlpha Appliance Repairs
Yes we can replace doors & repair depending on your requirements. Call our office Tomorrow morning on 0294202622 and ask for Shane. He will be able to answer most of your questions
No customer service have a useless technician that has no idea. I paid for $160 for 30mins got 7 mins shame on you you. Charging a pensioner that money..
Without him even trying to fix it.. we did after he left ten send a quote for $682.70 shame shame shame..all my contacts got my email I send you with no reply. My question is why did he not want to try and fix my dishes washer but took the money and the company doesn’t care
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