Amart Furniture NSW, Auburn

I went into the store just to check mattresses as I was doing in other furniture stores. This was my first mattress purchase. I got an apartment for myself and needed to buy everything from scratch. I was confused but needed a good mattress that I don't have to worry about for a long time. My budget was $1000 but I pushed it to $1500 just to see… Read more

the options.

Huge thanks to Tiana, great deal from her that I paid $1758 including mattress protector. She did not mince words and understood my situation, got me best deal after checking with her team. I can tell you it was way lower that one would think.

I got the ORTHOKINETIC ASPEN MEDIUM Queen Mattress - BEIGE - 15 Year Guarantee.

Thank you Tiana, for this memorable experience and I don't regret my purchase. It is a great mattress but I am not sure if it is worth the price and that is on .me

5 1/2 months wait time for a couple of 2 seater sofas! – Purchased and paid in full 2 X 2 seater lounges on Aug 1st 2024, given 11-12 weeks expected delivery. That date has since sailed, in mid-October, now given mid Nov expected date, plus an added "maybe mid December" buffer!! Tried to get a refund but they wanted to keep the 30% deposit......I'm still thinking about it.....have zero trust in mid… Read more

December delivery....I imagine their excuse will then be " but it's Christmas" NEVER AGAIN......will go to Ikea next time!!!

customer service review – My 84 year old mum had to return two recliners. From start to finish, the Customer Service was outstanding. Nothing was to much trouble and they were very upfront with everything. With the delivery, assembly of product, they always called to inform mum about the times and if they were running a bit late. We all, Mum most importantly, were very impressed with the service. Thank you for helping an elderly lady with good old fashioned service. Show details

Good customer service – I brought a two seater leather lounge very happy with service and product. Still waiting on the matching three seater but I understand due to the pandemic it is taking much longer than expected Show details

Good bedroom furniture & mattress excellent delivery tracking – Purchased mattress and bedroom suite both above $1600 mark each great quality made in Malaysia much better than Chinese rubbish delivery was first class will be using Amart for future purchases. You get what you pay for always remember that...  Show details

Totally Ripped Off over for almost $6000 – I purchased a lounge for almost $6000 only 4 years ago. Due to Covid nobody could come out sooner and see the lounge as the leather was wearing away in 1 spot. The leather doctor comes out and says Amart should at least replace this chair or the entire lounge, now that Amart doesn't sell them anymore. I've got a lounge that leather is all worn in… Read more

1 spot. The salesperson in the store told me to wipe the lounge with a damp warm cloth and apparently, that is incorrect as well. I am extremely disappointed as $6000 is a huge amount to spend on a lounge and not have a real warranty and real service. I will never purchase from them again.

Don't buy from anything from Amart – Trying to buy a coffee table should be a pleasurable experience. But, don't use Amart is you want to be happy. They use sketchy techniques and misleading information to sell you goods. The delivery agent is unacceptable. The prices are not good value. It took 2 months to get a refund for a coffee table that wasn't even delivered.

Won't give us a refund – My boyfriend and I have been trying to get a refund for a faulty mattress for two months. Trying to contact customer service is insane - you constantly talk to a new person. They won’t even give us a full refund, even when the warranty wasn’t expired (which due to the length of demanding a refund it now has) and even though the ACCC says we’re… Read more

entitled to one if the product is faulty. To try and get some money back so we can buy a new mattress we said we’d take the lesser refund after months of emailing and live chatting but they will only send the refund via cheque (which isn’t an option for us - we’re moving) or we have to go to their store which would be breaking the 10km COVID rule as it’s the Auburn store, plus Auburn is in one of the LGA’s in hard lockdown, so they’re also asking us to break COVID rules to get our money back. We paid for the mattress by card over the phone too so they’re not even allowing us to get our money back the way we originally paid for the item, again what the ACCC says we should be able to do. I’m going to be making a formal complaint and I will be posting this review everywhere I can because after months of this crap I’ve had enough. The mattress problem is affecting my sleep, and as someone who has a severe chronic illness and arthritis having a supportive mattress that I can actually fall sleep on is very important for my health.

Do not honor warranty – We brought a lounge with supposedly 10 years warranty, however when the lounge became so badly sunken in that it would cost the price of a new lounge to fix ( repairers words) scam mart would not offer warrant and instead offer to pay 200$ for the existing warranty ! What a joke Show details

Disgusting costumer service – I bought all my furniture from Amart. After couples of months the furniture started to broken. I tried to claim warranty and send all the required photos and receipts as well. But every time I contact costumer service center they are very rude. They need to learn some costumer service skill very mannerless costumer service person who can not even… Read more

clarify costumer’s inquiry, on a top of that very arrogant and rude costumer attendants. I have put all my sining chairs on floor and send them a photos of broken chair with the email but without reading my mail they said they that I can not even claim my warranty for some reason. When I contacted over the phone I waited more than 20 minutes only to connect and whey they connect me over the phone they hang up without even listening to me. I would have given 0 star review if it is possible. The company need to fire those costumer attendants. Very poor costumer service skill.

Disgusting furniture, terrible reason – Sofa is a pic of junk. Got soften not even 2 years they claim it is normal ware and tear , my foot, trying to get way from liability. Not recommended at all. Don’t even go Show details

Worst customer service and store manager – Sold me a mattress and received one that is so uncomfortable and when I called them they hung up on me and were extremely rude. Worst customer service and manager has no managing skill and is very disrespectful. Show details

Poor Quality Kids Mattresses - DONOT SHOP AT AMART!!!! – We bought 2 mattresses for kids and they softened with in 6 months (product warranty was 12 months). My kids who are 8 (25kg) and 4(17kg) years old started complaining that they can feel the timber under the bed.When raised the issue with AMART, the reply was " that's how they are designed and warranty doesn't cover this" The mattresses bought… Read more

from Ikea with same price are VERY GOOD. This is the first and last time we are going to AMART and wont recommend this to any one.

The staff along with store manager don’t have standard customer service skills – Not even one star it’s because of my worst experience .One of the staff approached me in a very rude manner and he was very rude with my child and with my self , it’s like he yelled at me which was really inappropriate and unacceptable behaviour because of this I changed my mind. Next day I had a chat with store manger but she didn’t want to… Read more

understand my situation instead of that she was trying to protect her staff. She didn’t even try to understand what I meant. She just tried to cover her staff’s worst manner even though she just said i apologised but sounds like that’s just a sentence that she had to reply as a conversation. So I will never and ever recommend anyone neither I will go.The bottom line is they don’t have standard customer service.

Chinese/ Malaysian cheap quality products – Amart range includes chinese / Malaysian range of recliners which last only 2-3 years. Pathetic service, doesn't give you proper warranty. Mails not responded. Spend few bucks more and buy from nickscali or other good brands who follow Australia consumer law Show details

Extremely Useless product & customer service – Bought 3 seater recliner with 5 year replacement/refund warranty which got broke. Made claim through their website however didn't get any response for 2 weeks. Finally they sent some 3rd party repairer to inspect recliner who gave report indicating product is not repairable. Though the product was under warranty, Amart refused to provide full… Read more

refund/replacement or repair. They offered ridiculous amount of store credit indicating that damage wasn't informed to them within 7 days which doesn't make any sense. Consumer can only inform this idiot when damage would occur. How is it possible to inform anything until damages occur? Never ever recommended. DO NOT BUY ANYTHING AS AMART FURNITURE IS A SCAMMER.

Incredibly rude staff (Gokan) – We went to the auburn shop to check out beds and mattresses, and the only reason we went to the physical store was so that we could try out the mattresses. One of the staff named Gokan came over and rudely asked all the kids to get off the beds (he accused they were jumping on the beds but the kids were just lying there trying the beds out) and… Read more

would not let them even touch the beds. That was incredibly unwelcoming and I wonder why we bothered going to the physical store if we could not try out the beds and see if the kids liked it. We will not bother going back again with such horrible customer service.

Pathetic experience – Terrible experience with Amart furnitures .. we purchased 3seater sofa and 2 recliners from Auburn outlets fully paid on 27/12/18 . Sales assistant was Glen , he told us we have to pay the delivery charge 100$ extra so agreed. We told him we live in a unit on 1st floor he stated no worries your couches will be delivered in your house . Because of… Read more

Xmas time delivery can be done on 2nd January we agreed that too. On 2nd January received a message from the delivery boys stated between 12-47 to 14-47 they going to deliver our orders. We were excited and waiting for it and another message received time change only between 3-5, so whole day we waited for this delivery..

Here comes the disaster. 2 delivery people came with the recliner pack rolled on the floor up to the stairs. we opened the door and waited at the entrance. one person started saying that we can’t deliver the 3seater sofa because stairs are small. We tried to explain we had 3 seater sofas before which were delivered through this same stairs and same door and also got rid off them through the same place. He started giving us a big lecture “ I have been doing this job for 5years. You don’t tell me what to do “ He came with such an attitude problem and was extremely arrogant and abusive. He also had the audacity to ask us to pick up the sofas from downstairs and take it home. Guess learning manners and courtesy were not a part of his job or his life.

Now as agreed with the sales asst at AMart, the deal was to deliver the couches at our place. They didn’t even off load the 3seater from the truck since they had already decided they can’t deliver it to our place. And they decided this without even taking a look at the stairs or taking measurements of any kind. And they also decided to take the order back.

So i called the Amart customer care. The lady told me “oh you have to speak to transport people.”

I refused and I told her I have nothing to do with them it’s your responsibility to deliver my things at my place. I paid $3697.95 to Amart including delivery charge. Finally she agreed to call them and called me back . She asked “why didn’t you measure your stairs before buying the sofa?Your stairs are narrow so they can’t deliver it..”

My first question to her is did any of the delivery boys measure the stairs? I’m sure Australia has some policy on how to build stairs and has regulations that everyone has to follow. So that means that Amart people are challenging the policy and procedures of the authorities and building commissions in Australia who really know what they doing.

2) I don’t think I need advise from Amart customer care what type of sofa I should buy for my house because she should know if people like the things, they buy it. I’m sure she is not doing very well at her job considering consumer behaviour is clearly not her strong suit.

3) if people live on 1st floor can’t they have a sofa that they like ? It is your inability, incompetence, ineffective and unskilled, people who have bad attitudes who couldn’t complete their jobs.

I wish I could tell you this ordeal ended here, but obviously not. Then we asked for our refund and the same lady told we have to wait 3days to get our refund. Asked why we should wait that long since we didn’t receive any delivery. She stated they have to check the warehouse it means neither she trusted us nor she trusted those boys. We told her we waited whole day so we can come take our refund because we are working. After 5days received a call stating you can come and take your refund from the same outlet. So we went there waited for 40 minutes because they couldn’t refund the amount in one go they had to split into 4 entries. I wonder such a big store couldn’t refund the money in one go what a pathetic experience?! They took money in one go from us!! And it took another week for the money to finally be credited in our account.

So after being ill treated and being disrespected and 3 weeks of drama we still have no sofas.

My final question is, isn’t it Amart’s responsibility when they sell furnitures they also look after their customers??

Can not buy with all such bad reviews – I visited the store yesterday and liked couple of furniture (Coffee tables, TV Unit and Dining Set) and was planning to buy them, but glad that I saw this review page now. I am not going to buy any furniture from Amart now.  Show details

BRITNEY THE TERRIBLE SALES LADY I HAVE EVER SEEN IN PARRAMATTA RD. STORE – This lady should not work in this place. Absolutely abusing behaviour i have received from this place. Now I will think twice before i go in this Parramatta rd. Store. May be i will not go anymore.they don't solve problems about furniture. Only this lady knows how to argue with customer.  Show details

Totally Dissatisfied – I bought this product 6-8 weeks before, we were been told to wait so we waited and once delivered they forward a faulty one, we requested to send a specialist to rectify for that also we need to wait and if we want to exchange wait again more than a month... This is called ripping off the customer...  Show details

I will never buy it here again – I ordered sofa pairs and received the delivery but the 2 seater sofa had its bottom fabric ripped and none of the sofas(2 and 3 seater) had the correct leg holes. I have 8 legs but screws are only for one leg. so I called to auburn to ask it. but staff said that we have a lot of faulty products. staff's voice is very rude. and also warranty team… Read more

suggested just fix or $100 money back. why don't they exchange them to new one. I can't understand like this. they have to take faulty product and replace a new one with apology. They don't know the basic service for customer.

I will never buy something here again. now staff in auburn call to me. her voice was very rude. really terrible.

Bad Product – Hi, I bought a damn expensive Fontana leather lounge just 15 days back and the cushions we sit the most already started sinking. Not at all happy with the product.  Show details

Horrible customer care and product service – I have purchased a bed and mattress, Bed started shaking in 1st week and mattress of poor quality and worst of all is customer care, they don't listen to the problems.  Show details

What a nightmare!!! Avoid Amart – Purchased a nixon sofa chaise...got msg from delivery team saying my delivery will be there by 1 pm..i changed my shift from morning to evening. The delivery came at 5:30 pm..ended up not going to work ..a loss of $200 at first place... The legs are a nightmare to fix as there is no manual and instructions..frustration is crossing the limit..after 3 hours of hard work could only fix 2 legs and still 6 legs was there to be fixed.  Show details

The furniture is killing me !! – I bought some furniture from Amart. They were delivered a week ago, and I assembled some items. The nightmare started, it keeps emitting bad smells, even in winter and ventilation does not work. It was killing me, causing sore throat and pain in lung. I guess it could be dangerous level of formaldehyde, my house is occupied by Amart's furniture,… Read more

and I have nowhere to go. I am dying when I stay in my own house. I report the issue to them, but was not seriously treated. Till now, no one cares about my health and the safety of my kids, and no one come to see and investigate. Angry! Disappointed!

Don’t buy the Abby 2 and 3 seaters!! – I paid for the pair of the Abby 2 and 3 seater! I was told they had stock, then I was told they didn’t have it in stock.after I had to wait 4 weeks and now I’m regretting buying them ! as they are so uncomfortable to sit on.  Show details

Terrible customer service – Purchased a mattress in 2014 and lounge suite in 2015. Both need replacing. Called amart about warranty as they have each have warranty on them. They referred me to different companies to call. Lounge suite was repaired but no different to how it was before repairs. And mattress was said "theres nothing we can do about it". Called amart and… Read more

customer service was no help, as they told me to call all these other places. Ended up complaining through fair trading today.