Amart Furniture NSW, Bankstown

Never buy from A Mart again – I’d give this 0/5 if possible. Bought outdoor dining set to compliment new pool. Was told by salesperson table chosen was well made, low maintenance and durable. On first use of table, beverages (glasses of water) placed on the surface have discoloured the surface (almost bleached it). It now has multiple patches/marks on a dark coloured table… Read more

which is very noticeable. Contacted warranty claim department who will not replace the table. They offered a minor (insulting) amount of money as compensation but I explained this does not fix the issue. Will never buy an AMart product again.

Bad experience – The customer service is good but I had a very bad experience with the delivery staff not organized lazy and useless that it cost me a big delay with the delivery I haven't been receiving the support from the Ammart manager that makes me so upset and confused so I ended up with a non delivery at the right time .and still waiting for a response about my delivery to be set up.

Great Experience – I recently purchased several items in the Silverwood Collection. Very happy with everything. Customer service was perfect. Items delivered on time. I'm now about to purchase bedroom furniture for my grandson! Show details

La Salle dining suite – I purchased the La Salle extension table, 5 chairs, a bench seat and a buffet. After my bedroom suite I expected this purchase to be perfect. Regretably the table developed a crack in it. Between head office and the Bankstown store a happy outcome was made. I love this setting, it is solid and looks good. The bench seat is fabulous. Show details

Good experience – Liked the product. Small problem with delivery. Darren, Store Manager assisted and sorted. Head Office were great as well. Would shop there again. Love our new bedroom suite. Good range and helpful staff. Show details

Rubbish quality – I bought my mother recliner lounge around 3months latter they started to feel uncomfortable I realised I'm sitting on wood not foam I send email to put claim they send person out and the biggest rubbish reason it's not covered by warranty people been sleeping on them when that ain't true and if there was lounge are practically new it should not… Read more

have this problem but obviously it must be very poor quality amart selling they didn't have problem taking $3600 in cash I would recommend not buying off amart as they are rip offs

Don’t buy anything from here – Don’t buy anything from here, they drop me a new sofa, which cost nearly $4000, and the leg is not working, and there is a burn hole on it. And they said only can offer $800 discount. Show details

Woeful service & manners – I walked into the Amart Bankstown store with my 3 children in early Jan 2021. I was immediately approached by a staff member called "[Name Removed]". The first thing he asked me when approached, before even saying a simple friendly Hello, he barked "wear is your mask?" to which I replied that I had a lawful medical exemption, which I had in… Read more

writing from my doctor in my pocket. His response was not only discriminatory but was completely illegal. He then asked me to leave the store, so I left immediately and reported the Bankstown store to fair trading.

When being treated like an inferior being, what [Name Removed] has to realise is that he can not simply make up his own rules & laws. I was abiding by the law & health directives with being equipped with a lawful medical exemption. I was playing by the rules &[Name Removed] was not. He was ridding on a false sense of empowerment which through my experiences, have led many ordinary citizens to somehow believe that they have some level of authority over other individual beings, during this health crisis. This behaviour is now addressed & needs to stop.

Missing parts, replaced, still missing. complicated changeover process. poor service online – I am feeling very upset after buying package furniture from them. would not recommend anyone. if you like cheap prices and want to sign up for lengthy process with faulty furniture this is the place to go for. There are so many issues with this and I could not tell everything but generally speaking I would never go with Amart again. The dining… Read more

table has missing screws in the legs, dining chairs are wobbly. About the chair , their solution to fix the chair is, lossen the bolts, sits on the chair, tighten the bolts until you are satisfied (??) this is not in the instruction, and is very difficult sitting on it while fixing

my buffet table has a missing part, they asked me to take pictures and stuff to get it replaced. the Replacement also has exact same issue. it takes them ages to respond to email and replace furniture. and you have to taking it apart and assemble the unit again. This is such a joke.

most of the furniture i bought has some faults with it. at this point i am so tired chasing up on them and i think they want me to give up on getting my furniture.

Salesman guaranteed furniture will be delivered upstairs, but is not. Delivery say they will not bring upstairs

Amart is one of the mistake in my life.

Terrible quality – Purchased a double bed with missing pieces , the middle support legs one a lot shorter then the other one the black plastics for the slats 5 of them missing the slats itself such a bad quality it’s already chipped customer service is very unhelpful they have not replied to my email yet , would not visit any of your stores and do not recommend it to anyone Show details

Cancelled my order and gave my refund to a random person – I have been dealing with Steve the store manager at Bankstown and Adam the area rep, my order was refunded in full to some person other then me. I came into the store to reactivate my order as I stated over the phone when I contacted the store, to then be told when I came in that they had processed my return in full on the 30 th of November at… Read more

330pm.

The money was not given to me, the signature on the refund paper they showed me was not my signature nor looked anything like it. I was told they will do an internal investigation which they then came back to me with oh sorry too bad basically we gave your money to someone not our problem. I have since been to Bankstown police station and created an event also completed a fraud form even though I do not believe this is fraud. Bankstown stuffed up and didnt follow proper processes and procedures I paid cash and card regardless of the amounts the money should have been returned in the way it was paid, this did not happen, had it of happened they would have flagged it was being paid to the wrong person. They did not do proper checks and did not follow proper process instead refunded my hard earned money to the sum of $3000 plus

Beware this could happen to you.

The worst leather couches! – We purchased two couches that are 100% leather just over a year ago. They look like they have been used for over 5 years. Dye from clothing transfers unto them (apparently you cant wear jeans) and they are super creased and discoloured in such a short period of time. Will never purchase anything from Amart ever again. They love you when youre at the store once youre out and finished purchasing you are no longer a priority to them. Show details

Rubbish!!! Spend your money elsewhere! – Lounges both squeaked 3rd day after purchasing. Have had technician out 5 times only to make the issue worse! Offered a measly $650 to pay out my warranty and take the lounges as is. Do not purchase from amart. Spend your money wisely elsewhere! Show details

Excellent Service - Great Furniture – We have Le Franschhoek dining setting, buffet & desk and couldn't be happier. I am surprised by some of the bad reviews as our experience has been excellent! Our purchases are beautifully built and extremely strong. Special thankyou to Amanda for being so friendly and helpful! AlanW Show details

Not happy continuously told nonsense – So we got over $5tho worth of La Fran furniture, and a bedroom setting and single bed, Ordered in March- delivery was end of June as wasn’t even in Australia. On delivery date we discovered the following- -tall boy was not aligned (not all drawers come out and were not effective at all (not straight either) - entertainment unit drawers were… Read more

crooked and did not close along w the backing was not on.

- buffet drawers not aligned and resulted in drawers not being able to be close they just come straight back out.

- lamp table had a chip from the tables corner.

- desk missing all the bolt kit

- single bed missing bolts and slat stabelisers

-3 chairs had cracks in base (still not replaced to this day.

The buffet, Talboy and entertainment unit were replaced, no bolt kit could be supplied (I got myself from Bunnings). This wasn’t until End of August tho.

Now today I have discovered all of our 8 dining chairs have cracks through the base of the chair (clearly a quality issue with this product).

I will never buy from super amart again.

Disrespectful and no respect for the customer

October 27th 2018 Update: Cracks and not even 4m old

Where do I start we purchased a large sum of la Fran furniture from Bankstown I’ve emailed them god knows how many times and no reply.

Out table legs are cracking and out of our 8 dining chairs all have cracks on base and some have not even been used.

A lot of the la Fran turned up in appalling condition the tall boy not all drawers could come out buffet backing and support leg not in tact the entertainment unit backing not in tact drawers not able to all close as were not straight.

I still haven’t received an email after last Wednesday’s reply saying someone would be in contact within 48hrs so I have emailed again.

This is apauling what I thought was the better of the smarts in sydney has turned out to be the worst as yet.

Unstable dining table n chairs broken tall boy and cracked bed top – It was from Casula store all dining table and chairs unstable broken tall boy n bed top cracked. And it’s been nearly a month they haven’t fix our problems. We are going to fair trading .. they should be ashamed of delivering second hand products.  Show details

Slow to arrive and no instructions – Took nearly 2 months for a tallboy to arrive that is advertised on the floor, when it finally arrived flat pack, there were no instructions in the box, first and last time using Amart will stick to Harvey Norman and have goods delivered assembled. Cannot select store so put Bankstown but was actually the new store in Campbelltown NSW  Show details

Misleading sales – Bought a set of sofa and asked for the price included installation at CASULA store on 07/01/2018, when the delivery arrived finally 28/02/2018, pushed and dropped all the bulky boxes into my lounge and NO installation!! I rang the casual store and was told that it is their company POLICY that they do not install but if I want, they can send… Read more

someone out here to install the sofa for $120.00!! they should have told this during the sales process.

My first time and last time with AMART. This is Australia, I never had this problem with Plush, Harvey Norman, Myers, any other company, I don't think we need to ask the sales person to write this down on the docket, by the way, received one on email, be aware!!!!

Quoted 1 week delivery. Now been 4 weeks – Waiting for my order. Quoted 1 week and now been waiting for 4 weeks. Almost Christmas. Will I have my order this year?  Show details

Not happy with the online orders – I ordered my cushions online. I called Amart before I did my final payment and one of the friendly staff members said that I ll be receiving call from them within 24 hours of my orders. But it didnot happen and when I rang them back, they did so. My brother collected the cushions from the store which was in the bag- trusting they were all right.… Read more

But when i checked at home, one of the cushion's pattern was different from the other I received. I called the store again and they said unfortunately it cannot be changed as the tag was taken out by us.

Partly it is our fault coz we didnot check it beforw we took the tag off. But how come they do such a mistake? Not satisfied with the team.

Customer improvement required – We had shopped here a few years ago and bought a leather lounge. So we decided to buy our bedroom suite and mattress as a package deal. The deal was negotiated and agreed upon. When we went to pay the balance a few weeks later, there was a difference of $60. Instead of the Store Manager admitting to his mistake, he asked us to pay for his mistake,… Read more

even though we had the invoice as proof. After a lot of debating, he did not apologize for his mistake nor would waive this small difference, even though we had just spent $4000 in the store! He became very loud, rude & arrogant towards my wife & I. He caused such a scene in front of a busy Sunday morning crowd, that it was embarrassing. We will not be returning back to this store in a hurry. Word of advice - put your customers first and your ego aside.

Manager said don't come and buy – I bought the Naomi sofa not even a month ago and now the price is dropped significantly, I had huge trust on Amart furniture but now as I can see product is not even a month old but price is already dropped which makes me feel ripped off. Amart sold something to me not worth of the money I paid. How come someone can trust on this brand when I see… Read more

product value doesn't sustain.

I had a chat with manager [name removed] and he was not that cooperative. I said how come you expect us to come back and buy product from Amart again when we see price drops so quick and he replied then don't come and don't buy.

He was ignoring us and didn't want to understand our situation on the loss. I thought Amart is so keen to the customer satisfaction and they value their customer.

But [name removed] he was not cooperative at all. When I said I'll take it further to upper management with complaint, he replied ok we can come to the middle, I can give you $100 store credit. I didn't want to argue with him because he was not nice in chatting. And he said wherever you complaint my reply will same. I'll take the decision.

My question is how would you feel if price drops so much after buying something.

Moreover I found that there is clause that I can get refund by returning product just because of change of mind within 30 days.

I am being honest I don't wanna return it but I want my difference back, it makes me feel upset, I went to Amart today to buy something for my new home but the situation didn't let me buy.

I hope Amart values their customer and will make me happy to come and shop again. And I believe for this $200 I don't have to go to fair trading or Ombudsman and Amart doesn't want to lose customers. Looking forward to Amart's reply.

On the other hand I'll post my experience in facebooks group of different nationalities and definitely Amart will lose customers.

After sales service is very important. Business is not for a day or a month or only for a year. It's for long time if customer satisfaction matters.

Thanks and looking forward to hearing from Amart management.

Bad service – Stay well clear of buying anything from this company. Bought a lounge suite for $1100. Two sales people told us it had a 12 month warranty. When we paid for it and received the invoice it showed 6 months. When we questioned this we were told that 12 months warranty was for goods over $1000, we paid over $1000. They told us that they classified the… Read more

three items of the lounge suite as three separate items. We also paid $80 to have it delivered, when it arrived it was in pieces and wrapped in a mountain of plastic. They dumped all the pieces on the lounge room floor and said we don't unpack and assemble sign here. Do not deal with these people. If we have these issues at the beginning of the purchase what is going to happen if we have an issue with the product.

Worse customer services – Worse customer services ever! I bought 3 items online, It took them nearly 2 weeks to get the items ready in store to deliver. Then they said that I need to pay for the freight in advance in order to book for the delivery. It is going to take couple of more day to do that. Why didn't they just add freight in the bill when we make the payment? And… Read more

for the funny side, they took money from my account right away.

And seriously, does it take that long to get items from the warehouse???? and the freight bit???

Wont come back to this store ever again.

Bad customer service – Purchased a $60 table online, requested delivery now Banstown store want to charge $90 to deliver to Moorebank which is 10mins away. why not calculate the shipping to begin with why would I pay $90 delivery for a $60 item, I would have purchased elsewhere if I knew this was the case.  Show details

Customer Service at it's best – I bought outdoor package, 2 lounge rooms sofas and bed. Let me say one thing that can summaries everything. Their people, service, customer service is an amazing... Every time now I want to buy a furniture, I don't go anywhere, just to A-Mart without thinking.  Show details

Terrible Quality and Customer service – I Bought 2x3 seater sofa that we used for three weeks then I noticed the material started falling apart it looked like it was used for years. When I told them, they said it is '"Wear and Tear" REALLY after Three Weeks. It took a few weeks for me to finally get a refund that they did not want to give me. I'm absolutely disgusted with the… Read more

service and stuffs attitude when it came to giving me a refund at times they were not even returning my calls. Never buying anything from there ever AGAIN.