Amart Furniture NSW, Caringbah

lousy, worst customer service ever – bought a "100%" leather lounge with a "7 year" warranty. After 18 months leather is peeling. When called Amart was told that claim was rejected as their technician claimed the lounge was not clean!! It is a white lounge which is cleaned AS PER INSTRUCTIONS "technician tested a section on the seat of the lounge, nowhere near the fault which was… Read more

on the headrest!! DONT GO NEAR THE STORE THEIR WARRANTY IS NOT WORTH THE PAPER IT IS WRITTEN ON!! Offered a $400 IN STORE CREDIT - WASTE OF TIME WON'T GO NEAR THE STORE EVER AGAIN

Do not purchase from here! – I have never left a review before but this experience has made me so frustrated I felt others should be warned. We ordered a Thea lounge first week of October. We were told it would be ready 9/1. Called every week since and nobody could tell us where it is or when it is due, until 5/2. Nobody called us, we called them AGAIN. They told us it was… Read more

in the warehouse and to pick it up after paying the invoice. They agreed to free delivery due to huge delay and poor service in the meantime. We paid the invoice, called to arrange delivery. The sales person said they couldn’t find the lounge and they don’t know why we were told it is in the “warehouse” for collection. Said they would “call back”. No call back. Next day we called again, sales rep was having lunch and supervisor was busy with a customer. Every day this week apparently. Todays update, there is a lounge in the warehouse for delivery to our suburb but there is no name on it so they don’t know whose order it is and they won’t honour free delivery. Honestly, stay away. It’s nothing but stress and time wasting. They over promise, do not take calls or keep you updated. However, they are very quick to take your money with no item! I worry if we do have warranty issues! Never again.

As predicted we have warranty issues! It finally got delivered on Monday, damaged. The beige curved chaise has heavily noticeable black scuff marks on it. Contacted store with photos. No response 3 days later

Out door setting 10 Warranty – The 10 year warranty isn't worth the paper it written on. The outdoor furniture rusted in 4 years and its not coved under warranty. What a joke. The metal rusted because it wasn't powder coated correctly. Show details

Employee of the Month – We were greeted on arrival by Ann, who was attentive, knowledgeable and allowed us time to make our decision whilst checking in on us. Show details

No words for how terrible – Purchased an outdoor lounge setting online from this store. Delivery address and billing address we’re different. Receipt clearly states delivery to the delivery address < 1 week. When the product did not arrive I called them. I was told the delivery address was (the billing address in regional NSW). I then told them that’s not what is in the… Read more

receipt and was basically called a liar. Since then I have spoken to them 4 times. Each time I’m told something different. •the first time: the items have been collected by the courier enroute to billing address (well, at least I know they’re on the way and will be here in 1-2 days!) •the second time: they have been picked up by courier with no ETA. •the third time: I was asked to call three different numbers to then be told I needed to use the chat function on the website - who told me the items were still being packed. - it was at this stage I told them due to their complete incompetence I wanted to cancel the order for full refund. • the fourth time: today, where I was told the items are with the courier and ETA is 21 days.

I WISH ID SEEN THE REVIEWS ON THIS PAGE BEFORE ORDERING!!!

- still waiting for at the very least some apology and accountability from Amart due to their error & of course my full refund.

Unbelievable Terrible Service – Appalling Customer Service or should I say lack off! Purchased a 2 and 3 seater Lounge and advised a delivery date of approx 12 weeks, it turned up 18 weeks later. They rang and advised I had to pay in full before they delivered which I did, when i unpacked to set up noticed no feet were sent with the lounge. I rang the store and they flogged me… Read more

off to their so called customer Service team, I say lack off as I was given a whole range of excuses why they were not checked before delivered.

They advised they had feet in stock in QLD and it would take up to 1 week to be sent, I was disappointed to say the least as I explained i had just taken my lounge to the tip and people in the household had no where to sit. I asked why they could not be sent express but this fell on deaf ears.

This was approx 7 weeks ago and I still do not have the feet for my lounge, I have contacted them numerous times and they still cannot give me an ETA, i suggest they go and take the legs off the floor stock but was told we do not do that.

So now they have the money they could not care, I even asked them to come and take the Lounge back but they did not respond, was told you can sit on it and if damaged they would replace. So its okay for me to sit on it with my knees around my ears and be totally uncomfortable with a risk of ripping the base material. I would not sit on it because if I do not have my legs still after 7 weeks how long would it take to replace so we have to sit on chairs.

Totally unacceptable, there should be spare parts available and lounge should be checked before delivery, they should take my suggestion of removing feet from a showroom floor, oh thats right if they do they would not be able to sell as who buys a lounge without feet, go figure,

it the lack of communication and care is what the problem is, I am sitting here on the floor and they could not give 1 x dam as they now have all the monies and in the process of providing no customer care to another client or number should I say.

Signed,

Discusted!

Not so pleasant Customer service – I purchased furniture worth around 7k. My whole experience was very negative. Over the phone I request to exchange my 3 seater Sofa for which they send me 1 seater, when requested to send me what I ordered they asked for new full delivery fee of $129 which I had already paid previously. Also The delivery fee was included in sale but later I was… Read more

charged $129. At the end lost 129$ in delivery fee and also didn't get one of the item that I had ordered. Customer service also seems rude and arrogant with no intention to help. Better off buying online than visiting their store. Delivery date was also messed up for stools for which I have to pick up myself. Already 129$ was paid for multiple delivery. Even for refund you have to visit physical store which seems like 80s to me.

Terrible customer service – I went to this store to see a hall table, first time front the distance I was told oh look around they are a few, second time with my husband very similar, very lazy staff not interested to sell at all, very disappointed!!!

Terrible service will never shop there again and will definitely be spreading the word – Tony was the sales representative I dealt with he has very poor customer service skills, stuffs up your invoices and says one thing (in terms of delivery ) e.g free and can hold your items for x amount then you get surprised that items need to be delivered ASAP otherwise you’ll be waiting for next shipment which could take a century from my… Read more

experience

Also bought an Amarah coffee table last year early October which was damaged and until this day I still haven’t received it, after brawling with the team I kept receiving lies about delivery dates and yet nothing was even put on the system, now I get told they have only ordered the table top not the legs and if I don’t pick it up ASAP I will have to wait for another shipment ( again this is me calling the store to check up on things as they don’t have the decency to call customers and notify them of changes).

I have one more item pending with Amart and this time ill be taking my experience to fair trading with all the supporting documents I have!

Worst store do not buy from there and never deal with Tony who claims to be a manger

Sven Tables have cracked in 3-4 months – After many emails Amart came to the party with x3 offers which is what I expected in the first place. I was originally told I had put water on them when they have never seen any water. Even if they did have water they shouldn't have cracked. I’m now adding to this review 2.5yrs later. The mattress I purchased has sunk. I’m 70kg and spin it often… Read more

. The metal from of my lamps are rusting through the material. Unfortunately it looks good though inferior quality.

8 furniture items – Over last 12/18 months purchased 8 items of furniture. only 3 had no issue. couch broke was replaced. 1st buffet damaged. pointed out damaged box at warehouse on pick up . said was ok. wrong damaged buffet. replaced. purchased a 2nd buffet broken support leg underneath. after 2 attempts to get new one had to get new leg from floor stock. … Read more

bar stools, needed a new base on one. TV unit damaged top bowed and had a hole in it. they replace. second one damaged and piece broken. Got refund. Never never buy from them again.

Warranty a waste of time !!! – I spent nearly $ 3,000.00 on a tv unit, coffee table, lamp table sideboard & dining table & chairs. My granddaughter was wrapping a parcel on the coffee table, when the sellotape got knotted. She cut the knotted bit off and rolled it into a ball and put it on the table whilst she finished the job. When I lifted the ball of tape to throw it away,… Read more

the paper veneer on the coffee table came off with it. I had no idea that the furniture I had bought was covered in wafer thin paper. They advertise in their warranty that it covers anything life can throw at it, yet when I asked for the top to be replaced was refused as it was not a manufacturing warranty.

I will never buy from them again!!!!

Thank god I barely use the dining table, imagine how well that would last with a paper veneer!!!

sofa warranty are 10 years – Bought a lot of furnitures from Amart around 2 years ago. (Upsizing) Quality of bed/tables are average, there are some unknown cracks/ needle size holes on the wood, but maybe one can say good for the price? Our reclinable 3 seats sofa was broken (the middle seat was visibly falling, not align with the other two). After putting through a warranty… Read more

claim and no respond for few days, start reading through other comments and saw lots of bad reviews about this, was loosing faith. But then chat online to follow up (2 times) and finally arranged someone to look/fix, the rest are great. -1 star for the late respond, however I can say overall experience is great from visiting instore to delivery.

Terrible 1st time experience with Amart – 1. Ordered one chair. (10 Oct 2019). Advised not in stock - about 4 weeks. Paid up front. 2. 5 weeks pass and advised will be mid Dec 2019.(8 weeks+) 3. Received txt message last week now in stock - please pickup./Advised promptly when i'd pickup. 4. Went in to pickup yesterday. Their systems are down. Apparently cant supply without the system up.… Read more

Eventually sent around to warehouse to pick it up. 5. Get it home, terrible quality. Screws for legs are not long enough. Fittings of legs falling apart. Very cheap chinese quality evident, poor weld. Two chairs in the carton, instead of one. On the phone that afternoon to arrange to return next day. Systems still down. Can't process returns in store, need to get head office approvals. Head Office tell me return approved just drop it into store. Back and forth we go. 6. Get to the store today, system problems, no idea of the return. Ask me to drive to warehouse and return faulty product, then return to store for credit. Feel sorry for front desk staff, they are polite but seem poorly trained in their systems/processes. Communication within this organisation is awful. All up about half a day to a full day wasted with this company for naught, we were only after a single chair !. Never again - stay away from them - awful.

Misleading in regards of return policy – I have purchased a table furniture few weeks ago. However , staff from the Caringbah store has not cooperate for the exchange and misleading the return policy. However, there is a 30 day return policy in regards of change of mind. But, she refused to exchange a table. It is waste to me. Show details

Great to deal with – I purchased a bed head online which was out of stock. It was estimated to take 4 weeks to come in to the warehouse but it only took two weeks and they kept me in the loop the entire time. I am very pleased with my purchases  Show details

SmartCare pakeage dosnt work! – When shopping for couches earlier this year, I had the keep to dark colors because my kids and babies r young and cause a lot of staining. Especially milk from their bottles. When I when into amart, I explained to the sales consultant what i needed and he started to explain to me about the “smart care” package. He told me his cleaning package… Read more

can clean anything and if it dosnt they will come out and professionally clean the couches for me for up to 5 years.

I couldn’t believe it, so I trusted what he said and picked a lighter colour couch with the full trust in what he told me...... only for the product no to work for my milk marks

So I called amart for them to redirect me to SmartCare, cause they don’t deal with it. I did what I was told to do and send an email with photos of the my invoice and couches. For them to NO SURPRISE, email me back to say it dosnt cover it.

I was fuming. SO I called amart back and asked to speak to the person I’m charge of everyone, only to be tosed around to funky get to the manager, and when I explained to him what happens he pretty much called me a liar. Telling me, y would my sales person tel u this when it isn’t true, and y would u but light couches if u worry about stains. I explained to him that I trusted in the product and beloved what was being told to me and what it does ( I didn’t think a company that big would lie) and he couldn’t understand what I was saying. Just kept telling me I don’t understand y u would but the light couches.

So then I went into the amart website to call head office only to be told there is no direct number to call and to speak to the person I live chat. She assured me that the complaint will be taken further but she couldn’t give me a reference number or anything as proof!

So now I have light couches I can’t clean unless I pay a company the same amount I paid to buy the SmartCare, to have hem clean again!

I will never again trust amart or but from them again. End I will make my voice heard!

Liars to get more money

Good products – I have purchased my furniture two years ago, very happy with the quality, fast delivery Good customer service when you call or walk in  Show details

Service – Don’t ever buy furniture from this place. Their service is disgusting. You get furniture in a. Box then the box does not fit through door. They don’t tell you any of this. Also they don’t tell you that you assemble it. I really don’t trust the furniture as my sons fell apart. They work their delivery drivers contracted to the bone. Never again!  Show details

Great Customer Service from Geoff – We bought two rocket stools recently $5 cheaper than anywhere else plus they had the right color in stock. Geoff M provided excellent service and quickly informed us of the delivery timeline for other items. Very happy with our purchase of these stools that fitted our tight budget. Thanks Geoff.  Show details

Wrong address delivery and they didn't even care to fix it - I had to pay for private delivery again – The worst place to buy is Amart Carringbah- they send items to wrong address and don't care to redeliver - I had to use a private delivery after paying them $90 for delivery to wrong address -made by their staff.  Show details

Very disappointed, don't waist your time and money – Purchased a Queen bedroom suite to find most of it was damaged . After spending a few thousand dollars I was told I would have to wait. The night before replacement was to be delivered they left a message to say it was also damaged..... what a joke! I then asked for all the items to be checked before leaving store. The next delivery had arrived,… Read more

yes it had been checked ,green stickers all over the box even with a signature on every one. Opened box to find it was damaged. The item had not been pulled out of the box at all for checking . So it went straight back on that truck . A few more heated phone calls even to head office , QLD, where they said I would receive a call from the supervisor. Still waiting. They have no respect for customers once they take your money that's it , see you later. If next delivery is damaged a full CASH REFUND will be given as agreed . Let's see if they stick to the policies.

Don't waist your money or time

Worst customer service I've ever recieved – We were in store with my elderly mum who had decided on a recliner and 2 corner tables shop assistant says time for my coffee break have to go. Leaves us standing there 10 min later still not being looked after 20 min and a lady comes helps us as we were sorting out what we wanted with the 2nd assistant which we had done already with the 1st one.… Read more

When 1st assistant comes back and says so where were we up to ...Told him to go away paid for the furniture pick it up come home to discover over charged by $90 and also we think we have been given wrong recliner never ever will we shop at super amart again. Have to go back to store tomorrow what a joke.

Don't go to their branch in Caringbah – Very good prices and products LOOK nice, that's it. I went there once and bought so many things. Never again. 8 chairs not in stock and not delivered yet, that is alright. This could happen anywhere. Lamp table, not delivered. Truck driver asked them to deliver it ASAP. No one BOTHERED to read what he wrote on THEIR copy of the docket and… Read more

they forgot about it.

Now the fun begins, I went and they were dismissive and couldn't care less. That's exactly what is mentioned in most of the reviews on this website.

My wife went to speak to the lady there, she stated "This is not his hand writing " basically accusing my wife of "forging" the driver's statement. It was finally delivered but this was too late as they had lost us as customers.

Still more to come:

This is my email to them today:

3 complaints and I doubt you will even bother to reply.

1) Alida Lamp table N1 darwer slide is faulty, the upper groove edge is curved which prevents the drawer movement.

2) The staff of one of your branches in NSW are rude and completely incompetent.

3) Your 1800 number that you print on your boxes is useless. I had no answer whatsoever twice today 23/10/2016 at 3:55 pm and 3:57pm.

Courtesy reminder: I will take this issue to FD if it is addressed by you in a timely and satisfactory manner

Thank you

RS

Bad Service! – We had a horrible customer service from Super Amart Caringbah. The floor staff was a young man who was very condescending and unhelpful. It was my first time going there, but never again after the experience! I'd rather go to Fantastic Furniture in the future. A note to the management: train your staff some niceties, it will go a long the way!  Show details

What you purchase is not always what you get. Keen to resolve customer complaints – I ordered a Matrix 2 seater and a 3 seater chaise. I picked these up a couple of days prior to Xmas, I asked the gentleman at the warehouse was this all and he replied yes I could not tell because the lounges are wrapped in plastic and cardboard. After driving home from Caringbah to the south coast I realised I was given a 2 seater and a three… Read more

seater no chaise. I rang the store and was offered a discount and 2 free ottomans next time I was in Caringbah. The $20 ottomans I was offered you would not put in a dogs kennel. Every time I sit on the lounge I still get frustrated.

Super Amart Caringbah (Jonathon) contacted me and was very keen to resolve the issue and keep the customer happy. They agreed to replace the 3 seater with the 3 seater chaise. I have exchanged the lounges and it looks great.

Thank you!

Received a faulty product and it takes ages to solve the problems – I purchased an entertainment unit from Caringbah store which is faulty, the drawer can't be closed properly and the wood itself is badly shaped.I contacted their store, sent through a photo, waited for two days just to get a response they will send someone to come in to assess!? which means I need to take time off from work again to stay at home… Read more

to wait for someone to come in to assess??? then whats the point of me waiting for 2 days to just get someone for assessment? Can't you send someone right away? Im leaving Sydney for holiday very soon and I dont see this problem solved anytime soon before I leave. Now everything is just lying on my living room in a mess...This is a nightmare. They should just send a replacement one ASAP not trying to repair it since I paid for a new and perfect piece?!! Will avoid this store from now on...

Very unhappy with service – I went to Taren Point store yesterday to have a look around at the products? There were approx 6 staff members all talking behind the counter and not one of them come near us until we had been through the bedding section then dining got to lounges then after five minutes of sitting on the lounge a salesman finally come over and asked if we were… Read more

right, we started discussing the lounges then he went to the computer and just stayed there . I found him to be ignorant and not helpful at all . Obviously the staff aren't getting paid on commission cause they don't want to help or sell you anything.

So that will be my first and last time of going to the store

Early delivery required – Ordered a 7 piece Settle dining setting on the weekend only to find out that delivery now wasn't available until end of August Earlier told mid August. Have O/S guest early September so really hoping it will arrive in time. Don't know if there is anyway to try and get earlier delivery. I'm also feeling pretty nervous re quality after easing all these reviews. I'm hoping that quality will be the same as display in store.  Show details

Fake sales – We went to Caringbah for their opening, we were the first ones there and they said that all of their advertised sale items were already sold, should never have bought there we felt conned after.  Show details