Amart Furniture NSW, Penrith

Purchased the Spartacus lounge suite. Ongoing issues. Replaced with a Gladiator lounge suite, just a renamed Spartacus due to bad reviews and issues. Weak frame which bends easily, springs that pop not due to wear and tear and cushioning… Read more

deterioration within 6 months. This lounge suite his now been renamed Lebron again due to issues and negative reviews. The 10 yr warranty/guarantee means zip. I was first offered $181.36 to keep the lounge and forfeit the remaining guarantee. Of course I refused. Then offered a ridiculous offer of in-store credit. Been playing email ping pong for the last 2 weeks still with no outcome. Warranty means nothing with amart. Time for ACCC and ACL. If they cannot repair it, replace it. Or full refund and collect the piece of rubbish of pay the compensation (as stated in the terms of guarantee), to have it picked up taken to the tip with a minimum $120 cost and labour time. Do NOT purchase the Lebron lounge suite as it is simply the Spartacus renamed. You will regret it soon afterwards.

Please don't buy a couch from Amart if you intend on sitting on it everyday. They will deny your warranty claim as a result of everyday use I purchased a lounge in 2018, have used it daily and got denied for a warranty claim. They don't stand by their products. Please spend your money elsewhere Show details

Very comfy – Last year in September we bought a new lounge suite from Amart Furniture store. It was delivered to our front door. The delivery people told me they were not allowed to set it up, or even carry it inside for us, so I had to do it alone as it was in the middle of the day and I couldnt leave it outside. The suite is very comfy with 3 recliners, last week one of the recliners stopped working - Im a bit disappointed as it cost alot of money. Show details

Ordered our whole house and it was 10/10 – Went to have a look at Amart in Penrith and ended up walking out with a whole house worth of furniture. They offered really good packages that covered the whole lounge room, bedroom and out door furniture. They looked after us by discounting the item, bundling them, discounting again and then adding free delivery Saved us thousands. On delivery… Read more

day all the items came early as they said and everything was boxed and majority of it was already built. A lot of the lounge could of just been plastic wrapped to save cardboard but if it arrived damage id probally be saying the opposite.

All furniture was in great condition and the hardest thing I had to build was the dinning chairs! which made the Saturday morning that much better.

Was just me and it took me a few hours to have everything built and set up for when my partner got home and she was ecstatic.

Would defiantly recommend! ( I might have to go back and see what else is there!)

Penrith Store – I purchased a Settler Queen Bed Frame,a Settler Dining Room Setting and a Recliner chair i got the bed delivered the other day great peice of furniture the staff at the store were great very friendly ill be back to buy more.  Show details

Furniture Experience – Sales lady seemed nice enough told me my desk would come partially assembled it didn’t and I have to fork out money to someone through the store to assemble.It was $100 for delivery’s expensive desk now Show details

warrantee claim declined on outdoor furniture due to being outside in weather – I find this totally unacceptable I was advised by your salesman that this is OUTDOOR Furniture and I advised him this will not be under cover This table was covered with the poor quality cover provided by the manufacturer when not in use and only out in the open for approx. 4 months after the cover could also not handle the weather. I find a $2000… Read more

outdoor table & chairs setting should not fail in the open within 4 months This shows me how cheap this furniture is & sold off to the public at an inflated price. This will be taken further to consumer affairs & social media advising of the poor quality of the products Amart sell and poor warrantee & customer service.

Not cheap to buy but cheap quality Amart you should be ashamed of this product and not advise as outdoor furniture if unable to use outside

WILL NEVER BUY ANOTHER PRODUCT FROM AMART FURNITURE AGAIN

Warranty is a load of rubbish – Purchased a leather lounge. Supposed to be 100% leather. Only had it 2 years and it's peeling. Contacted Amart who sent out a contractor. My husband and I are over 55 and live on our own. we paid $4000 for the lounge. The contractor told us that elderly peoples sweat damages leather lounges and they won't do anything for us. He was the rudest… Read more

person and didn't want to listen to us. Don't let him in your home.The leather is still cracking and peeling yet we have a 10 year warranty. So much for warranty. We spent at least $20,000.00 at amart since they opened in Penrith. We will never recommend them to anyone again. I'd rather go to the salvos and get quality that lasts.

Give warranty but never accepts claim – I bought a sofa for 2750dollars 4years and 11 months back now the cushions are sinking, leather is drying and ripping off . Amart send leather technician Sofa to inspect the sofa. They send a report that the sofa don’t have any manufacturing defect. A mart saying that they can’t do anything this is a normal wear and tear . I am wondering it’s only… Read more

4year old now it sinking and ripping off after couple of years what will be it’s condition later on.Amart giving 5year guarantee but no use they can’t consider costumers feelings. Costumer need to suffer after paying 2750dollars in just 4years and begging behind AMart costumer service. Not Recommending Amart for sofas . Beware of the situation that we face. Thanks

Poor quality sofas – I bought a sofa for 3000 dollars 3 years back now the cushion is sinking and there is a bed in side this sofa, that part is really down . I put some wood over it to maintain the height. I contacted A mart they send a Sofa Doctor to inspect the sofa. They send a report that the sofa don’t have any manufacturing defect. A mart saying that they can’t… Read more

do anything this is a usual cushion softening. I am wondering it’s only 3 year old now it sinking really down after couple of years what will be it’s condition. I got another sofas that has above 10 year old still it’s doing good. Amart giving 10 year guarantee but no use they can’t consider costumers feelings. Costumer need to suffer after paying 3000 dollars in just 3 years and begging behind AMart costumer service. Not Recommending Amart for sofas . Beware of the situation that we face. Thanks

Very disappointed service – Bought a rumpus 3 years ago with 10 year guarantee, which sinks while sitting, someone came to inspect same, haven’t heard anything after a week, upon contacting Amart, I was told that they cannot do anything as there is no manufacturing defect according to the inspection. I wonder what is the meaning of this 10 Guarantee??? , also they did not even bother to contact me after inspection!!!. Not recommending Amart anymore

Rubbish lounges and service – There service is disgusting, and their Lounges are of crappy material. Never ever go back. Delivery people SMELL and have know skills of handling new furniture. Never go back ever. Better furniture at the SALVOS.  Show details

Terrible quality – Bought 2 pieces sofas for $600 on sale. The fabric was such a poor quality lint appeared in a few days. The sofas are unusable in a month. Why make it cheap and not get the customer ever back again after one sale?

Worst dining chairs ever – Summit dining chairs, in 2 years if she's to replace all 6 chairs because the bases cave in and the legs break. I've had 4 replaced and now wanting full refund and instead of doing their 100% guarantee they've spent 1 month messing me around making me take multiple different photos, to then offer me half of the cost price or replacement. Different consultant everytime. I wouldn't buy furniture from super amart even if you have me money too Show details

Missing pieces galore and no customer service – Never, I repeat NEVER buy from Amart Furniture! I have struggled immensely for over 5 months now trying to purchase furniture, obtain missing parts and put together furniture with instructions that are outdated. This whole ordeal started in October of 2019 when I purchased the Kianna bedroom suite online. However, shortly after purchasing the… Read more

bedroom suite I got a call from a staff member at my local store (Penrith), advising me that the tallboy was out of stock. As it was a discontinued item, I was told they could give me the new tallboy for an additional $150. I was not willing to pay an extra $150. It was advertised online and my payment had already gone through so I stood my ground and told them I want the tallboy that I purchased, for the price it was advertise as. Fair right?! The lady called me back and agreed, but told me the new one also wasn’t in stock and it would be a 9-10 week wait. I was fine with this as I wasn’t in any rush.

So I had the queen bed and two bedside tables. However, when I was constructing the queen bed we discovered that I was missing 5 pieces! Not 1 or 2, but 5! I was missing three slats and 2 slat holders. When I went in store I was told that I would have to contact the missing parts line and place an order through them. The staff member that I dealt with was not helpful at all and simply told me to look on the front of my instructions for the phone number and sent me on my way.

So I went back home and attempted to call the missing parts line attempted! Over the next days weeks I struggled to get in contact with anyone who could offer any help at all. The missing parts number must be unattended because no one ever picked up. I called a few times but after being left to ring out I gave up. I then found the customer care number online and called them a few times. They just redirected me to the missing parts line. I then put in a complaint through the Amart website and received a reply straight away. The staff member told me she had forwarded the complaint on to the Penrith manager who would get in contact with me right away. I never received a reply. I did, however, receive the two slat holders that I was missing in the mail. There was paperwork on the front so obviously someone knew I was missing something, but in the section which detailed if I needed any more missing pieces it said ‘nil’.

I had enough. I went back into the Penrith store and spoke to a lovely young girl behind the counter who told me what everyone else told me- that the furniture had been discontinued, but she would go to the back warehouse and see what she could do. She later came out with some slats- not the slats that I was after, but with something that could work. We measured the slats and my dad told me that he could cut them to size so she let us take those. She was helpful and at least attempted to offer a solution to our problem. Still, I currently have odd slats on my bed that my dad had to saw down to size. What a joke.

And that was just the bed! When the chest of draw finally arrived I noticed yet again I was missing a piece. And it wasn’t just a slat holder or something small, it was half the back of the unit (piece C5). So I called up the Penrith store and was told that they could order it in for me. I placed the order and about 5 days later I got a text saying that my piece had arrived and was available for me to pick up. I went in store to pick the piece up but when I got there the guy in the dock told me that piece C5 doesn’t exist anymore and you don’t actually need it to build your unit. He said the instructions weren’t up to date and to just ignore it when I build the tallboy. He did apologise and said the person you spoke with on the phone should’ve known, but it took a phone call, a text and me driving all the way to the store for them to realise this piece didn’t exist! I can’t believe they didn’t realise this when they attempted to order a piece which didn’t exist anymore. Its frustrating that I had to drive all the way there for them to tell me the piece I ordered and the text that I got was for a piece that no longer exists. The man in the dock also told me he didn’t have any up to date instructions for me and that I’d just ignore that step when constructing my tallboy. So I went back home and tried once again to construct the tallboy, but the instructions are so out of date that there’s images of screw holds that no longer exist on the furniture. And piece C7 has a cut out in the instructions, but no cut out on the physical piece. I really don’t understand how I’m supposed to construct this tallboy and where I’m supposed to put the screws when the instructions tell me there should be screw holes when there isn’t. So I called up the store again and requested the new instructions. The gentlemen who spoke to me said he could send me an email shortly. He just wanted to confirm my email with me, which was misspelled. However, when I spoke to someone previously they confirmed my email and I discovered the mistake, so I corrected them and was informed that my email had been updated. Clearly it wasn’t. I waited and waited for the new instructions to come through- and surprise, they never did. So I called up again and spoke to someone different. She knew exactly who I spoke to and said she can send them through right away. I asked if she could confirm my email. She repeated the same misspelled email that I corrected not even 40 minutes prior. I told her I corrected it, but clearly he didn’t update it. I finally got the email and the instructions were the exact same! There were screw holes in the images where there shouldn’t be and some pieces are shaped slightly differently. I just don’t know what to do anymore. This has caused me so much stress and has taken me 5 months to sort out, and I’m still not done. Please, please, please, for your own sanity, do not buy anything from Amart Furniture. You’ll have missing pieces, dodgy instructions and deal with unhelpful, lazy staff. Save yourself the trouble.

Horrible quality – Dont buy from Amart furniture!!! My lounge is piling after a few months and their answer is to by a clothes shaver and shave it off!!! Thats right a $3000 dollar lounge and I have to shave it.. Also the arm rest was collapsing and when we talked to customer service they should we should "just whack it around and it will return back in its place but this is not a mechanical issue"!!! Show details

Disgusting!! Worst Customer Service EVER!! – Disgraceful service. Happy to take your money but when it comes to after service / delivery care - then they just ignore you! I had my furniture dropped out of the truck onto the road and dragged into the house by a single delivery person - there were 2 there, but 1 stayed outside playing on her mobile!! To make matters worse - delivery driver… Read more

smashed his door into my car and left a dent! Sent pictures of damage only to have the delivery team insinuate I was a liar!! NEVER buy from Amart Furniture Penrith!! They treat your new furniture with little care and damage your property.....

I would give a 0 if I could. Terrible customer service. Damaged furniture when delivered!! DON’T SHOP HERE!!! – I am not satirized damaged products and terrible customer service!! Should be shut down due to poor and rude service! Won’t be cooperative with me in this situation at all!

No Service, Crap Products – Purchased a Dining Suite, chair leg loose after 2 months. In the process of claiming warranty and sent email as requested but no reply after a week and store is too busy to help when I call.  Show details

Bad customer service – I have been to Penrith Amart today. Very bad customer service and no one was there to help. I went there to check bar stool and 7 piece dining set very disappointed how they treat customer. I won’t go there again.  Show details

Dont want to help – I received my furniture package to find 2 damaged items. 2 weeks on I'm still getting the run around. 4 phone calls and 4 emails later I'm meant to call the repair guy to organise as no one from the company could be bothered. My next call is Fair Trading. Disgraceful after service support, seems once they have your money they don't want anything else more to do with you.  Show details

The equivalent of being 'ghosted': very poor post-sale experience – Worst customer service I have encountered. Purchased a mattress and base on 31 December 2017 and paid $85 for delivery. Explained I work afternoons and can only have morning delivery. Have had to reschedule several times because there is an insistence on afternoon delivery. Have explained in multiple phone calls as well as in store at time of… Read more

purchase why this is not possible: I work afternoons and will not get paid if I take time off work. I have also explained multiple times that there is no one else here to receive the delivery. I have had to repeat this each time I call and find myself going around in circles. Delivery then gets rescheduled for another atfernoon! Phoned yesterday and spoke to two different people - was told they would get in contact with the delivery company and then get back to me. No one got back tome so I called again this morning and spoke to a rude female who talked over the top of me. I asked her not to do this and to let me speak. She then parroted this back to me twice during our discussion. I believe if I'm spending almost $2000 in your business plus $85 for a delivery SERVICE then that is what it should be. If I'd known that Amart would act like they were doing me a favour I could have made my own arrangements for delivery. I'm also in the market for a new lounge and dining table - will definitely not be shopping at Amart for these. As a suggestion - if you are going to charge customers $85 for a service, try to ensure that they get what they paid for. We are not at your mercy and can happily shop elsewhere. Another suggestion: if you say you are going to call someone back make sure you follow up on this. Last suggestion: if you are speaking to a frustrated customer drop the snarly attitude.

Great customer service – Nice to see friendly staff that say hello & welcoming and know what they have in stock instead of telling lies. We purchased 2 computer chairs from the Penrith Store. One chair had to be returned due to not sitting right & exchanged for a different one. This was done once again with minimal fuss. Lay out of this store is great & not all mixed up like another Super Amart Store.  Show details

Best service i have ever experienced and great products – We fitted out the inside of our house with this furniture and love it. The best part of this process was the service we recieved from Jim and Rami. My self and my wife recieved poor service everywhere we went but this place. They new there stuff and worked out a great deal. They even stayed with us after the store had closed on a sunday as we… Read more

couldnt decide on our matress type. We will be buying our outdoor furniture from them soon. Loved the service, loved the price and loved the products.

BAD QUALITY – ********DO NOT BUY FROM HERE********** I purchased approx 10k worth of furniture from this store. My outdoor serting cost $2500, by no means is that cheap. 2 years on all the cushions have faded. After complaining to Amart they told me that it will be replaced. I then get a phone call telling me that it is out of warranty and nothing will be… Read more

done. Im sure a $2500 outdoor furniture set should last more than 2 years undercover. My corner lounge also has a broken frame. Very disappointing quality and service

DO NOT PURCHASE FROM PENRITH STORE – The sales person on the floor told us that it would all be assembled and we wouldn't have to put anything together "like ikea" he was completely misleading. We had to put together our lounge and when we went to put our table together it was broken. We then had to take the table back ourselves to get a replacement. Poor service. I wouldn't recommend them to anyone. So disappointed.  Show details

Extremely disappointed – Got the lounge delivered. Delivery guy dropped lounge piece down stairs and put hole in wall. After umpteen phone calls,I had to fix it my self and now out of pocket. Now one of the lounge seats has collapsed after only 10months. Don't buy from them. There products are cheap and nasty. We are only a house of two people.  Show details

Never again – Not happy. I was told my lounge would be delivered between 9 and 1, firstly if I'm paying extra for delivery I expect to be given a time or offered to be notified an hour before arrival as I have other things I need to be doing. Not only have I been waiting 4 hours now for the said delivery no phone call was given to say it would be coming late. I won't be buying from you again.  Show details

Never buy from them again!! – My lounge still under warranty and it's nearly cost me $3000, you can feel the frame when you sit on it and I got warranty on the foam but they said they can't fix it... I will never buy nothing from Amart again. My sister bought her lounge from Pocco and when she had issue with it, they took the lounge and refund the money!  Show details

Hopeless delivery – Given between 2-6pm delivery times the day before delivery. Waited nearly 3 hours and needed to extend that time until 8pm. That is a total of 6 hours waiting!!!!! Do you people think that your customers don't have anything else better to do. Call your customers way early if you are running very late ASAP to not hold them up. Customers time are… Read more

precious especially when they have paid for the service already. Furniture bought from Penrith NSW!!!!!!

Furniture arrived nearly 9pm from the original 2pm-6pm delivery time!!!!

Furniture looks great but is poor quality – Staff were great however purchased a bed that was missing peices and did not fit my mattress if i had know that the money i payed would be wasted i would of purchased from harvey norman and paided that little extra.  Show details

Price change – I bought recliner lounge set for $1900 within 2 weeks price dropped to $1199. Feeling ripped off. Should have price reduced warranty..  Show details