Amart Furniture NSW, West Gosford

This review is based on the furniture NOT the staff in the stores. The staff were and are great and helped as much as they could. The quality of the furniture is disgusting, less then a year old the furniture is cracking and falling apart, store staff were great and helpful, warranty department disgusting offering a $120 refund on a $1099 bed,… Read more

left me on hold for 39 minutes, then half way through the conversation the phone "disconnected" took be over an hour to get back on to the warranty department and the when I got in contact I got the run around, 100% guarantee I WILL NOT ever purchase furniture from AMART again and will NEVER recommend to anyone else to buy from them. Would give a 0/5 rating if it was possible.

Have the SAN MARCO Leather Electric Recliner Broken springs Leather on the recliner is appalling been told its our fault when the matching 3 seater have had nearly just as much use and has very little issues The recliner has broken springs and when ever you move the chair to vacuum you have a pile of small foam pieces. Assessor came out and… Read more

said we'll replace the spring. The chair is falling apart I've found screws twice when cleaning under the chair Foam is perishing Leather on this recliner is appalling compared to our 2 x 3 seater lounges brought at the same time. Do not rely on the so called "10 year guarantee "

Great product, great price and outstanding customer service! – Recently bought a lounge suite and bedroom package from Amart West Gosford store, shopping there was the best experience, all the staff were friendly, helpful and gave us exceptional customer service. Love our new furniture and would recommend them to anyone. Show details

Excellent customer service Jacki! – I was let down by an online company, delivery was meant to take less than a week, took a month then they said item out of stock. I needed an outdoor setting urgently for a styling job. I went into Amart, found an item in stock but initially we thought it wouldn’t deliver in time so I left. Jacki chased me to the car, advised she could arrange… Read more ·  1

delivery straight to my door in 4 days for free, and the item arrived in time as advised! I’m so relieved, THANK YOU Jacki for all your help, you are amazing!!

Over the moon – Well I have to say I'm still in shock, after the debacle I went through with buying a sofa from fantastic furniture, I went to Amart purely out of desperation, and you should never go shopping when you are desperate. This truly genuine saleswoman named Jaqui got me out of trouble in no time flat. She found me a sofa. It's wonderful, not the colour… Read more

I wanted but so stylish, honestly I feel like George Jetson when i sit on it. A wonderful saleswoman and a wonderful sofa, and the nicest delivery people what more could I want. Cheers to you Amart and Cheers to you Jaqui. I will definitely be coming back.

how not to treat customers – this was an awful experience and i will never return or recommend anyone use this outlet. firstly the store itself sold me the wrong parts, secondly they were very unhelpful in fixing their mistake. they wasted my time and money and i ended up paying about $100 extra than i should have. terrible Show details

Giant waste of money – Purchased the Nixon 4 seater with chaise in April 2020. 18 months later I am purchasing another lounge from another company because the Nixon is extremely bad quality and is already so uncomfortable. Don't waste your money at Amart. Show details

Absolutely Disgusted! – We purchased the atticus lounge from amart only for some time later the fabric was splitting and the inside of the lounge was exposed, they offered us a replacement which the lounge was replaced by the Holloway lounge and EVEN WORSE this lounge and the fabric is the worst, the fabric is disgusting and within months of having the lounge or started… Read more

to pill not only was it pilling but the fabric was actually fraying, and the stitching coming undone also all the cushions were beginning to lose their shape. WITHIN MONTHS OF HAVING IT!! I submitted a warranty claim with amart only for them to take weeks upon weeks to respond about anything, finally a response saying they would have a technician come out and assess the lounge which he did and told us that the lounge shouldn’t be doing this, this early in its life. I thought after he submitted his report that I would hear back from amart ASAP.... NOOOO several phone calls later only to find out they had the report for over 2 weeks and haven’t bothered to get back to me. Every customer representative I spoke to was rude and condescending, one girl actually laughed at me and was very unprofessional! I was told in store when we were getting a replacement that this lounge would not pill or anything that it was a “good Quality” lounge... still no resolution from amart other than them trying to put the blame all on me when they’re the ones that sell cheap nasty products for thousands of dollars. Taking this matter to fair trading hoping to get a better outcome. Save your money and don’t bother with amart. They even sell you the smart care fabric care package and then still won’t cover your item under their own warranty guarantee!!!! DISGUSTING

Prescott Recliner - doesn't allow you to recline!! – Bought Prescott manual recliner chair. When I assembled it it was not like the one in store which reclined and stayed in place. When you put leg extension up and lean back to recline the back of the chair forces you into upright position, so there is a constant pressure. Doesn't work. When phoned they said I was too light, did I have back in the right place. Do not buy. Show details

Will never buy again – I ordered a lounge which was on a great sale, I had intended to cancel the order and rang the store to see if I could cancel over the phone as I placed the order and deposit over the phone, I was told I would have to go in to the store do the cancellation , as I was unable to go to the store the assistant told me she would have to speak with… Read more

management to see if I could cancel over the phone and said she would ring me back, I never got a call back so my order should of still been active, so I decided I would go ahead with the order, a month later after not hearing from anyone I rang to see when the order is coming in only to be told they did cancel it a month before and my refund has been waiting for the past month for me to go in to collect, I told the assistant I didn’t actually cancel it, And that I had rang to see if it could be cancelled over the phone and was told no it can’t so I decided to go ahead with the order, I was more or less told bad luck nothing they can do and they wouldn’t honour my order, shocking customer service and shocking communication, this is the second bad experience I have had with Amart in the last 2 months, I will never step foot in Amart again

Great product and price – Very friendly staff led by Daniel, purchased dining room package, bedroom package and outdoor setting package, pricing was excellent, delivery on time as advised, product great, easy to assemble with good instructions, highly recommended Show details

Not very good quality, furniture hasn’t lasted long – I purchased a whole bedroom suite; queensize bed, two bedside tables and a tallboy. After 2 years the tallboy draw wheels that help glide the draws are literally crumbling and falling apart. My bedside tables have always been rough when moving the draws. I called up recently to get a replacement for my tallboy and they actually were going to… Read more

deposit $100 to my credit card so I could ‘buy’ the wheels myself from Bunnings? Are they kidding? I have 5 year warranty on my furniture and just because the item was ‘disconinued’ They were going to expect ME to replace all 16 wheels myself. I was disgusted. I said why can’t I just get a different model as long as it’s a tallboy with 5 draws. So the manager called back and said I was welcome to do so. Honestly never heard of such a thing? Shouldn’t the replacement of been number one. Not making a customer fix a product that is faulty. Don’t think I’ll purchase again.

Paid for furniture that never arrived – Furniture bought mid June told at time two weeks delivery now been told late October not once have received phone call from them.  Show details

Don't buy anything off Amart website – After searching online stores for a style of bed, I found exactly what I was looking on the Amart website and a lot cheaper. So after driving all the way there and carting it back home and upstairs, once it was unpacked from all the packaging it was not the same style. After ringing Amart they said this happens all the time and their website… Read more

always has stuff that's not the same, this has been a problem for them. So they would kindly offer me a refund if I cart it all the way back to them.

Staff at gosford amart – We just want to let you know how exceptional the manager david and the front of house ben where today. Yesterday we purchased a buffet and some wardrobes from a sales person who was also wonderful. We got it home and it was completly the wrong colour for our house. We rang early and asked if we could bring it back. Willingly they said yes. When we… Read more

arrived everyone was so helpful to get us something we loved. David had so much knowledge of all the product. Unfortunately we could not find the right colour buffet, so instead we left with some new chairs to match our dining setting, still very happy. We buy all our furniture at amart and will continue to do so with such amazing service. Thank you kristi and lee kelly

Terrible quality – I bought a nursery bundle with change table , Cot and mattresses over two years ago. I bought when I was pregnant. When my daughter was 7months old the change table fell apart despite me continually tightening. So dangerous, I rang my local Amart, but because I I had it for a year warranty ran out, despite only having used it for short period.… Read more

Clearly faulty and dangerous. They offered to replace it but I had to pay $50 the difference as I bought it on sale. I chose not too and left it. Now the Cot, which I have transitioned to a daybed/toddler bed just fell apart with my 2 year old in it. Lucky she was not injured , but terrible quality. I don't know how this has been considered safe and has met the standards. Waste of money!!! Lesson learned.

Poor Quality products for Price!!! – After searching for the prefect lounge we found what we wanted at Super Amart which we have now found out to be a big mistake. We have only had the 3 and 2 seat lounge for under 3 months and the fabric is piling which is very noticeable and makes it look cheap and nasty!!! We paid over $2000 for this lounge only to be told that it happens and we… Read more

should go to spotlight and purchase a depiling machine or use a razor to remove. Poor customer service poor quality products never again will I purchase from them highly disappointed!!!

August 23rd 2016 Update: Poor Quality & Customer Service

WOW here we go again Super Amart are taking no responsibility for faulty products because "materials" are not covered under warranty!!! We have only had this lounge 2 months first issue is major piling Super Amart told us to go buy a depiling machine from spotlight!!! Now we have 2nd issue where the staples holding the fabric under the lounge are coming out and hanging down. I have a 1 year old and expressed my concerns as these may come out onto the floor or she gets her hands caught on them. Response was just to remove the cover from bottom of the lounge myself as its not there for anything!!! WOW again great customer service. As to date I have had nil satisfaction from anyone at West Gosford and highly recommend people to think twice from visiting this store. My sales order # 396 - 640193

Invoice #: 396 - 102197

Everything i have brought has been great – I have brought plenty from the super Amart store i go to the staff have always been nice and helpful the stock has been fine to it sucks that heaps of people have had bad experiences though :)  Show details ·  1

Staff training desperately needed – Most staff in the Gosford Central Coast NSW Store need A Best Practice training program implemented. ASAP. The level of inconsistency and low level communication between staff and customer is so ridiculous its comical. Headoffice. Get it together! Train your staff so they can a) give the very best and honest service to all customers. b) staff… Read more

benefit for their own working future. Reducing the nonsense that spewed from staff will only benefit your revenue.

Ps. Wont be returning ever.

Bad Quality Assurance – On 8/5/16 I purchased a Space Combo Robe 2 Door 2 Drawer id 49225 from your West Gosford Store - love the Combo but the Quality Assurance Checking is the worst I have ever seen. My husband proceeded to assemble and discovered the front of the drawer was missing - he had to then make a 27 kilometre round trip to West Gosford and the part had to… Read more

be removed from another Combo for him to proceed with the assembly.

STRESSFUL !! So quite stressed he continued with the assembly and discovered two parts that did not belong and ANOTHER PART THAT WAS MISSING so he could not proceed. He then had to make another 27 kilometre round trip to the store for PART F. Dave the Salesman at West Gosford Store was very helpful and apologetic and this sort of thing often happened apparently. A waste of petrol 54 kilometres he shouldn't have had to do - an assembly job made difficult and stressful - took 2 hours extra just running backwards and forwards to your store. Quality Assurance checking was ridiculous. The star I give is minus.

If I could give ZERO stars I would – Purchased a lounge for almost $2,000, only for the corner piece to arrive ripped. The store then sent a replacement that was broken. Waited a week for a person to fix it. Then the recliner broke. Then the whole frame broke. We have been sitting on the timber frame for a long time. Not comfortable at all. Super Amart then decided to give an in… Read more

store credit. For around $1200. For us to purchase a cheaper product. I have been sitting here all day for them to not even show up. I have now called 3 times, asking if I could just get an approximate time for delivery. Was told no. What a boring day sitting around waiting for nothing to turn up. We are currently sitting on the floor. Thanks Super Amart, great customer service, pretty sure my next purchase will not be at your store. And if you're thinking it won't happen to you, either did I. I was warned of their bad products, now I'm just another one on the list.

Terrible Quality – I'm not usually one to complain but I bought a corner lounge less than 12 months ago for $2000. The recliner in it has bent so it can't be closed without dragging on the floor, the cushions have sagged and thinned so you can feel the metal frame in the seat and backrest & the foam of the cushion has separated in the middle of the 2 seater so you can see through to the floor. Not happy with it at all.  Show details

Good result but not without hiccups – We picked out a couch that it turned out after it was sold to us had in fact already been sold. Disappointing. But a solution was found and the store manager generously gave us a better couch for the same price. Unfortunately on delivery it was not the colour chosen. However the store manager kindly have us an extended warranty free cushions and… Read more

ottomans.

I will shop here again, even though there were some problems they listened to my concerns which I voiced reasonably, I never became abusive or rude and they were reasonable and fair in return.

Substandard Goods – I purchased a Nixon 3 seater Sofa, supposedly made of linen material from Super Amart at West Gosford, NSW in December, 2013. I had problems with delivery dates as the lounge I bought was, unbeknown to me at the time, not in stock and apparently, as I was to ascertain later, still on the boat. I finally received the lounge some months after I had… Read more

paid for it. Within 2 months of using the lounge, I complained about pilling of the material. As I am the only person using this lounge it is certainly not being misused.

Super Amart offered to replace the lounge but when I asked if the new lounge would pill I was advised by the manager to pay an extra $100 to upgrade, buying a lounge of better quality. I paid the extra $100 and once again I waited for the new lounge to arrive. Finally, after many weeks the lounge sent to me was damaged, having holes in the cover, permanent indents in the padding on the arms, consequently it was returned to the shop. The second, third and fourth lounges were all damaged, one had staples protruding out of the material on the arm. These lounges were also returned to the shop. The lounge I finally got had some minor damage but I accepted it, not without drama, the removalists broke the wheels off my fly screen door in the process of depositing it in my house, the wheels costing me $20 to replace. I would have complained about the damage but by this time I was really fed up with dealing with these people. The lies and excuses were never ending, it appears they are of the opinion a simple saying “sorry” is the answer.

Super Amart gave me an instore credit of $150 for all the inconvenience they caused me. Whilst I accepted the credit, that was in no way compensation for the lounge.

This lounge I have had since 25/7/15, again the material started to pill within two months. The new lounge I paid for looks like it’s years old yet I’ve only had it for 3 months. I rang the store 3 times on 13/11/15 and asked to speak to the manager. On the third call, I was told the manager couldn’t deal with my problem, that the store manager would ring me on 14/11/15 first thing. The sales person told me to go to Spotlight and buy a pilling gadget, I explained that would not fix the problem as if I had to keep depilling it, there would be no material left. Much to my disgust she also told me the pilling was caused from me wearing denim and sitting on the lounge. I rang the store at 10:05am on the 14th, the manager was busy, I rang back an hour and half later, manager still busy. Finally he rang me back, I explained the problem and asked for a full refund of my money. The manager stated to me the pilling was not covered under the warranty even though I was told to upgrade to avoid this problem again. Again I was to to depill this brand new lounge.

The facts are this lounge material is not linen as described and stated on the invoice. This fact alone voids the warranty argument they are hiding behind. It appears there is no quality control within this company, the quality of the goods are substandard. Super Amart knows there is a problem with the material in regards to this particular lounge but still continue to sell the stock.

The manager refused to refund my money, stating they had all they could to help me. I am forced to investigate further options to recoup my money.

Bad service – I have gone into the store three times in the past two weeks my partner and I were / are going to spend $8000 dollars on new furniture the staff were unhelpful and seemed like you asking them to donate a kidney, today service was better but still think could improve. I would think when someone is spending this much money in your store you would be… Read more

overly helpful and go out of your way. We chose the packages we wanted only to find will not be in stock for a month or more They offered us a free mattress protector and single mattress ,now we have chosen another style as we need the furniture to put in new house but after reading reviews am having second thoughts especially with the service I have had there despite the man yesterday this does not help this decision.

west gosford horrible service – I have just purchased 3k + worth of products and extremely disappointed. The majesty package has come damaged, wood broken and unable to essemble, less then 24 hours old and already peeling off.I need a certain peice of wood that is numbered and chasing this up with the store is a night mare. I give them the number and they still cant work it… Read more

out,keep saying they will call me back and they wont. Im chasing it up and still dont have a resolution. Thinking of returning everything and taking my money elsrwhere. Admin if you can help my email is spraytoday@hotmail.com

Have to buy new set 3 months later. $1900 wasted!! – Matching tv cab, coffee and dining $1900. Such bad quality that I'm having to buy another one 3 months later. Can not be used as slightest contact scratches or dents table. Work in law. Considering action... too many people I see are bein "robbed" by bad furniture and customer services.  Show details

excellent efficient service West Gosford – purchased Eaton 3 seater with 2 recliners on sunday staff were attentive and so helpful was told delivery on saturday got text message friday informing me that i would be contacted saturday with delivery time .phone rang 8am saturday told between 9-12 midday the delivery men were here at 9.40 helped with the lounges were so friendly and helpful would purchase again  Show details ·  1

Dodgy!!!! – I bought a 4 sweater suade modular from the Gosford centre in its opening day. Having been planing a move I left it wrapped until I moved into my new house. Having moved in and using the lounge for 3 weeks!!! The foam in a seat and the chaise have made crevices that look like they were pushed upwards weird. While I rang Gosford an they quickly… Read more

responded they gave me the option to a 50 good will refund or a replacement. Only there out of stock for 2.5 months min and I have to out of my pocket dry clean the defected lounge for oh&d reasons. Pitifull. Why should I be out of pocket for their default and why need it. Cleaned. It's broken I'd like to think it's going to be fixed or destroyed therefore cleaned before sold again. Just appears they'll do anything to make u keep their bad furniture...

Bad warranty

After 18months of purchase warranty not negotiable – Wish we had read reviews prior to purchasing EOIN 3 Seater lounge Show details

Don't get what you pay for – $5000 Cassius 2 seater recliner after just days the leather seating is loose,not tight