Amart Furniture Physical Store

LOW QUALITY TRASH - DO NOT BUY! Purchased this couch brand new only a few years ago and for almost $3000 the quality is just appalling, could fabric is falling apart despite regular cleaning and being well looked after. Also purchased the ‘SmartCare’ plan thinking we were covered for 5 years, turns out that’s just a plain lie and a complete scam.… Read more

Don’t waste your money on this poorly made furniture. Zero help and zero care. Shop literally anywhere else.

Fabulous sofa, well made, very sturdy and extremely comfortable quick delivery Show details

Purchased a two and three seat Lydia leather lounge suite from Gepps Cross store in SA. Staff were very helpful and explained at time of purchase that there would be a delay in obtaining the suite as it had to be manufactured to order. Given a time frame of about 15 weeks which was extended by a further two weeks. Product arrived at warehouse… Read more

and we were notified. final payments made and the suite was delivered a couple of days later on the day we requested. Delivery men were very efficient and had the two pieces put together and in place very quickly. Very good quality and workmanship. Both items were as displayed in the shop. Well made and looked magnificent. Have bought from Amart before and on each occasion have been very satisfied with our purchase and the efficiency of the staff. Have no hesitation in recommending them.

Paw-fect and awesome customer service – We went to Amart Yamanto today to just browse for a new couch. Didn't took us long to fall in love with one and thanks to the awesome Customer Service from Sarah and her colleague we bought our dream couch. Thanks also from Leopold and Josefine for their very special customer service experience at Amart Yamanto

Excellent Store – Went in just to browse and purchased 2 tub chairs Lol. Staff are friendly and informative. Store is well laid out and clean. Had the 2 chairs we were looking for at a good price and great quality. Will go back if we needto replace anything else Show details

Best customer service – The guys in Preston store know their product. Peter and Danielle were fabulous.Very patient and not too pushy. Show details

I am extremely disappointed with the quality of the King Orthokinetic Mattress purchased from Amart (West Gosford) just two years ago. For a product that cost around $5,000 — plus an additional $500 for extended warranty protection — the performance has been completely unacceptable. Within a relatively short period of normal use, the mattress has… Read more

deteriorated significantly. The foam has softened far beyond what would be considered reasonable, causing deep sinking and a complete loss of proper support. On top of that, the internal springs are now clearly noticeable and uncomfortable, to the point where they can be felt pressing into the body during sleep. This is not just minor wear and tear — it is a serious failure in product quality.

This mattress was marketed as a premium product, yet it performs worse than much cheaper alternatives. The level of discomfort it now causes has directly impacted sleep quality and overall wellbeing. Invoice # 396 - 233356 What is even more frustrating is the lack of support from both Amart and Orthokinetic. Despite paying extra for a 10-year protection plan, the issue has not been resolved, and the customer service experience has been extremely poor. There appears to be little accountability or willingness to stand behind the product.

Based on this experience, I strongly advise others to avoid this mattress. The quality does not match the price, and the after-sales support does not meet basic expectations. This has been a costly mistake and a very disappointing purchase.

Purchased an electric Leather Recliner chair 2 years ago...Within 13 months I noticed some discolouration on the headrest. I didn't think much about it, untill it started to spread further. Made a claim under the 10 year warranty that came with the recliner and waited for a reply....And waited...and waited...Finally I was told a technician would… Read more

come to assess the claim. The Leather Doctor arrived and advised that a possible accumulation of body oils had soaked thru the topcoat and penetrated the leather...He would make a report to Amart but said it could take ipto 2 weeks to get a response...Two weeks passed with no response so I rang the Leather Doctor who got back to me saying that Amart had sent me an email declining my claim and had closed the case. I never did get any email from Amart so I rang them and explained the reason for my call...After waiting on hold for 25 minutes - I hung up and called again. After a further 12 minute wait I was told my claim had been declined to to "an accumulation of residue that has led to the breakdown and damage of the leather's topcoat". This has then resulted in the damage of the pigment and given the appearance of peeling" - There was no appearance of peeling, the leather had broken down! Now, I have had a similar Recliner which was purchased from Gascoigne Leather for over 12 years... After 12 years of identical use and habits there is not the slightest problem with the Gascoinge recliner. Interestingly, There is only one place on the Amart recliner that has failed - the headrest. Surely, the reasons given for declining my claim would point to multiple areas where the accumulation of residue should have created an identical problem? It hasn't! I have replied to Amart warranty and advised them I do not accept their decision and intend to take the matter further.

I paid over $5,000 for a king size Chanelle bedroom suite in black .with an extra toyboy . Plus a $4,000 mattress. I loved and still do but the furniture which I eagerly waited over 3mths for has been painted with a thin coat of black paint which looks like it was painted over the chanelle white suite . Any light scratch or even around some of the… Read more

joins , the black is starting to flack off and exposes the white paint . I contacted Amart customer services , which I expressed my disappointment. They offered me a store credit of just over $200 yes $200 . They also wanted me to waive the 10year warranty on the structure. Yep the 10 year warranty will be canceled if I except their amazing offer of store credit. I never once asked for change of mind but they emailed me another response saying that change of mind was only for 30 days so a return is no longer valid . I wanted it replaced with one that has been painted probably, not a change of mind . I also said they could pick the one I have when the other is delivered . Nope not going to do . So they offered me $650 STORE credit and 10 year warranty is cancelled. Omg … i suppose I could just go around with paint pen and hide the white .so to stop the stress I put to them 50% direct to my bank refund and I will keep it .And waive warranty. Another email saying change of mind was only for 30days .i haven’t changed my money and I love this suite I just wanted the beautiful black I was shown in the store . I was willing to wait another 12-16 weeks . Then after always saying bedroom suite they send email saying only the bed frame is covered under the warranty as that’s all I reported and I would have to put forms in for each part of the bedroom suite . Also since I have already put one in on the bed I can’t claim if something breaks in the 10 year warranty term . I am 60 years of age and live alone , I don’t have kids damaging it nor do I have wild hanky panky on it . Amart has been brought buy an investment company that also has its own legal firm who is trying to take advantage of me .Also lie about what I wrote in my emails . What company wants to void your 10year manufacturing warranty if you except ther store credit . I must state the staff and management at Amart Warana have been nothing but nice and professional to me . It as actually them who advised me to email customer service even gave me the contact details. They also are trying to say I must be cleaning it with harsh chemicals. I’ve been a cleaner for 20 years i would never do that . All I do is wipe it over with a dry microfiber cloth .Now I feel like I’ve been take advantage of and they have scammed me out of a lot of hard earned money . I clean toilets etc to save for what I thought would be the beautiful bedroom suite I thought I was buying .. the one the sales man gave a 10star recommendation I was crying last night thinking you are a big company that can afford to do the right thing but you are trying to scam me . I’ve suffer from ptsd so even getting out of bed to go to work is a a struggle sometimes. , so going to work and saving for this was a great achievement for me . I thought , good one Di you did it . I have more pics but I’m sure these will show you what I mean . Ps it was only delivered end of 2035 yet apparently starts the day it was ordered .

I am writing to raise a serious concern regarding a double charge for my Sorvino dresser with mirror. I received the original dresser on 18 December, however it was moulded and unsafe to use. Due to health and safety concerns, Amart arranged an urgent pickup on the same day. A replacement dresser was then delivered on 7 January 2026. I have… Read more

since noticed that my Latitude Visa has been charged twice for this item — once in December and again in January — both for $1,499.00. I contacted Latitude, and they advised me to follow this up directly with Amart.

I am extremely disappointed with this situation, which has caused significant stress and inconvenience. In addition to the double charge, I would like to highlight the following concerns:

The product should have been checked for quality before leaving the warehouse.

When the urgent pickup was organised, I showed the mould to the delivery driver. He touched it with his bare hands and suggested I clean and use it, which raises concerns about a lack of health and safety awareness.

When I spoke with an Amart staff member on 6 January 2026, I was clearly told that there would be no additional charge, as this was a replacement for a faulty product. The extra charge suggests an internal miscommunication.

As a FIFO worker, I had to arrange assembly twice, take time off to be home for deliveries, and manage multiple steps including delivery, assembly, warranty complaint, pickup, re-delivery, re-assembly, and now a billing issue.

This entire process has been very frustrating and time-consuming. I request that this matter be resolved urgently, including confirmation that the duplicate charge will be refunded.

Please advise the outcome as soon as possible. I also hope this feedback helps improve quality control and customer service for future customers.

Firstly, I would acknowledge that the Staff at the AMART, Tweed Heads store have been excellent. Unfortunately, the product AMART stock has been terrible. In October 2025, we purchased over $10k worth of goods. Two of the products arrived in November, the third product is still to arrive! One item was a Pavillion 4 piece outdoor furniture set.… Read more

Poor quality, aluminium welds on the lounge & one chair were cracked and there was overspray and marks on various pieces. Notified AMART warranty dept. who arranged to collect the unusable item. The replacement item, which arrived in late December, was also damaged. Lounge had a severely buckled leg. I didn’t even unpack the chairs. Contacted AMART Warranty, who offered another replacement, that would have been the third Pavilion lounge! When I declined, they offered that we go into AMART and select a different brand lounge. I declined. Only then did they offer a refund, which I accepted. I had to contact AMART to arrange collection of the lounge. They will eventually refund the purchase price once the lounge has been collected and processed through their warehouse. Essentially, I purchased an outdoor lounge in October, it’s now January and we still don’t have a lounge and no prospect of a refund until mid-January. No lounge over Christmas, no refund and pre-Christmas sales have finished. No apology from AMART, suffice a couple of proforma emails arranging pick up or delivery, and no acknowledgement of the disruption over the holidays or the inconvenience of coordinating the 3-4 hour window of being home for deliveries and pick ups. I appreciate that there are bigger issues facing people today, however, AMART have lost these customers, so buyer beware.

Terrible experience buying an out door setting When it arrived the table top was faulty. After complaining to someone who couldn't speak clear English, I received an email trying to pacify me with money New table arrived exactly the same problem Third table arrived thankfully it was what I paid good money for. It took over a month Show details

Terrible experience with Amart. After spending a large amount of money, I’ve been left dealing with damaged items, endless delays, and virtually non-existent customer service. Several items arrived damaged, yet trying to get this resolved has been a… Read more

nightmare. Emails are ignored, no one follows up, and there is no sense of urgency or accountability. Now I’m being told some items won’t even arrive until April, which is completely unacceptable. Once Amart has your money, communication and service seem to disappear. Extremely frustrating experience and definitely not a company I would trust or recommend.