?
? !
1 photo
Amart Furniture Physical Store

Amart Furniture Physical Store

TAS, Moonah, NSW, VIC, etc...
1.9 from 1,392 reviews · View Statistics

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Extremely poor customer service.poor quality furniture

published

Broken rails...chipped bed. Texted them they won't help or exchange. Manager didn't wanna do anything. Twice my daughters bed broke

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Gabby

GabbyPerth, WA

  • 4 reviews
  • 2 likes

Problematic Couches

published
Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Jenu J.

Jenu J.Sydney, NSW

Very disappointed service

published

Bought a rumpus 3 years ago with 10 year guarantee, which sinks while sitting, someone came to inspect same, haven’t heard anything after a week, upon contacting Amart, I was told that they cannot do anything as there is no manufacturing defect according to the inspection. I wonder what is the meaning of this 10 Guarantee??? , also they did not even bother to contact me after inspection!!!. Not recommending Amart anymore

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Amart Furniture Physical Store compares to other Furniture Shops

Know better, choose better.

Compare all
Maurice

MauriceMetropolitan Adelaide, SA

  • 3 reviews

Grossly overpriced cheap and nasty furniture!

published

Went into this store to look around at furniture and was amazed at the cheap, nasty, rubbish quality of the furniture, yet they have the most absurd, grossly overpriced prices for such nasty rubbish. No wonder the store was empty when I went in on a weekend. Can get the same priced lounge suite at Nick Scali and getting quality, not nasty!

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!

Bad condition Kota tallboy dresser

published

I have exchanged the Kota tallboy dresser 3 times and the quality keeps getting worser by each exchange. At end i will apply for refund

  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
jane

janeBrisbane

  • 8 reviews

Lovely sofas.

published

I bought 2 white Marissa sofas at the Amart sale. Heidi, the salesperson was so helpful in getting the right sofas for my situation. I have a small lounge room and did not want a 2 and a 3 seater sofa. Heidi gave me a discount on 2 x 2 Marissa sofas. The other salesperson threw in a free white pouffe in the deal. The sofas are so comfortable. I have terracotta floors and navy curtains, so the white really pops.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Rose

RoseVictoria

  • 15 reviews
  • 10 likes

Warranty not honoured, cheap and nasty products

published

Over 6 years have spent over 16K in furniture with this business. Each and every item has had faults, fallen apart and had to be repaired. Replacement is not an option, they repair and do that poorly. Would Never ever purchase from this business again. Buy Australian consumers, you pay at times just as much but the product is true and lasts. We are nearing moving to our new home and the prospect of buying at Amart will never again be a viable option. Extremely disappointing that we are being blamed for defects in poorly manufactured items.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Bruce B.

Bruce B.South East Queensland, QLD

warranty is a joke .lets start a class action case

published

purchased a new lounge payed for extra warranty and fabric protection .foam in seats has collapsed .its not structural so not covered .seems the waranty doesnt cover anything .

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Maurizio P.

Maurizio P.South East Queensland, QLD

They don’t honour warranty.

published

Bought a couch just over a year ago and a cushion has become so soft my butt hits the timber frame but they say it’s not a manufacturer defect. Be aware when buying there. They give you 10 year warranty but do not honour it if you have problems. Lost a good client as far as I’m concerned.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Amart Furniture Physical Store compares to other Furniture Shops

Know better, choose better.

Compare all
R K.

R K.Greater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

We can trust the business

published

Bought two sofas. Had some defects In one, no other furniture store is good when it’s come to replace their faulty product. I’ll give 5 stars for their customer service and business model for looking after the customers. Got the replacement with few easy steps. Thanks Amart.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Jdee

JdeeSouth East Queensland, QLD

  • 4 reviews
  • 4 likes

Poor quality

published

We purchased the TIA small corner chase in PU, it is not our every day couch so has not had much use since we got it at the beginning of 2015 (6 years ago). The bottom has completely deteriorated and has flaked off completely, and the PU in parts of the couch has lifted and flaked off. It only had a 12 month warranty. Just a heads up when considering the life of furniture when purchasing. It will need to be replaced after about 5 years.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Kaylaa A.

Kaylaa A.South East Queensland, QLD

AG1 Gaming Chair not worth $659

published

Thankfully I didn't spend the full $659 but still spent around $580 and has been terrible. I've had it replaced after having it for a month and another month into the second one, needing ANOTHER replacement. Both times the gaslift has gone so while sitting in it, I'll just randomly sink back down, and the chair wont go back. For such a high priced chair, I really expected more.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Amber A.

Amber A.Hunter Region, NSW

Absolutely Disgusted!

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
A Toowoomba

A ToowoombaDarling Downs, QLD

  • 2 reviews
  • 1 like

Faulty outdoor setting

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Chris

Chris

  • 3 reviews

Poor furniture

published

Bought the optimus 3 and 2 seater leather sofa , only just over two years old and it's already showing very bad wear and tear and faking , would advise not to buy from this company, I have sent messages many times about this problem and receive no answer

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Amart Furniture Physical Store compares to other Furniture Shops

Know better, choose better.

Compare all
Bonnie

BonnieHobart, TAS

Excellent customer service but the products I have purchased have been a disappointment.

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Maria.t

Maria.tMelbourne

  • 4 reviews
  • 2 likes

Valentina bed frame

published

I ordered a Valentina bedframe over the phone.Excelent service.Made arrangements for delivery.Manager delivered and installed for us.Beautiful product.Amazing service.Thank you

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
dansinclair

dansinclairSouth East Queensland, QLD

  • 5 reviews
  • 9 likes

Missing components, too bad

published

My husband and I bought three beds + mattresses, dining table, buffet, side tables, coffee table. There were components missing from a few boxes, most of which my husband managed to work around. We called and emailed the customer service department about missing components from the dining chairs, but were asked to 'prove' that components were missing with several photos, copies of paperwork etc. We just wanted the product we purchased, in its entirety, and shouldn't have to spend hours on phone calls, emails, photographs, scanning documents. Seriously considering returning it all for a refund, and we will never shop at Amart again.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Abhi

AbhiGreater Melbourne (Outer), VIC

  • 7 reviews
  • 3 likes

Worst quality, disgusting customer service from the customers solution team

published

Bought quite a few items from this store in the late 2019 and now regretting every one of them. Especially dinning chairs and corner sofa. Disgusting quality of the goods. Tried to raise a warranty claim but it's been over 3 months there's no progress. Sent over 10 emails, called 5 times and every time I get to hear that a technician is assigned and he'll contact soon. Absolutely useless customer service and product quality. Not recommended at all.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Emil J.

Emil J.

  • 2 reviews

Look elsewhere

published

wouldn't recommend spending even $1 in this store. manager has no issues selling defective products with some of the worst reviews online, when issues are brought up you are told "they will improve over time" issues are passed on to 3rd party companies that then run you around back to customer service which tell you to speak to the store and the cycle continues. company is happy to take money from you then offer no assistance when their products fail. if your looking for new furniture go to Harvey Norman.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 70
See all Amart Furniture reviews

Questions & Answers

Caroline H.

Caroline H.asked

QLD, Capalaba

I bought a boatwood buffet to match my boatwood table and they look different. The buffet is lacquered and the table is not?? Should the table be lacquered?

2 answers
R K.
R K.

You have bought both from the amart at same time should be same. Different time or different places you can expect the different look.

Caroline H.
Caroline H.

They were not purchased together and while a minor colour change would be expected, I don’t expect one to be varnished and one raw.

susan w.

susan w.asked

QLD, Benowa

if you dont like the colour of the lounge suite and it does not suite the lounge room and you change for a lighter colour

No answers
Peni Joy skinner

Peni Joy skinnerasked

QLD, Logan Central

Do you have a single bed frame for a boy aged 7 that you can deliver before xmas

No answers
See all Amart Furniture Physical Store questions

Get an answer from our members and Amart Furniture representatives

Amart Furniture Physical Store

Details

Compare all 59 Amart Furniture
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
Compare all 59 Amart Furniture

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.