Reviewer Photos & Videos
Dont waste your money. They rust within months.
We bought these outdoor chairs earlier this year. Even though they are sold as outdoor chairs they shouldn't be left outside as they rust. According to their customer service a product rusting isnt covered by their warranty! They were not in the elements but under our verandah. They got wet a few times when rain blew under. Why are they selling them as outdoor chairs if they arent suitable for outdoor use! We were never told they weren't suitable for the elements. Not only have they rusted but the rust has ran down onto my granite pavers and ...damamged them. I really should have fought to have the pavers replaced due to their cheaply made and crap product. After being told twice via email and phone that they wont refund or replace I demanded to have my case escalated. Finally a lady called and offered an instore credit. Really they should have refunded. I have spent a lot of money in the last 12 months. We are now looking for 2 new couches. We will not be purchasing at Amart. Imagine a warranty claim on something substantial in price! If they refuse to honor a warranty on a $40 chair, good luck on a $2000 couch!
Worst customer service
They have a man works in crossroads make sure not to go to him unless u r planning to spend fortune. Otherwise you will judged by him and make you feel bad for yourself. While serving us he went to other customer coz they were spending more money. Shame on the company hiring people like that.
Outstanding customer service
We purchased a bed today and were greeted quickly by James. We would like to thank James for a quick and easy shopping experience and will gladly shop here again
Amart - Eleanor Modular Couch. Rubbish don’t buy it!
Purchased premium couch $4000. Nubuck fabric. Less than 2 years the fabric wears unevenly and loses its leather grain look, turns into faux fur on half the couch but not the rest. None of the cushions match. Looks cheap and nasty. The cushions where you sit begin to sag, the dimples let go and become uneven.
First picture is how it looks in store, the rest is how it looks after 2 years of being used once or twice a week. Decide not to bother chasing it up with Amart and instead turned the couch upside down and retied the knot on the strings t...o make it tighter making the dimple deeper so they look new again. Contact Amart finally about the poor quality of the fabric. Sends around disgustingly rude technician from The Leather Doctor. Comes in with massive attitude problem and picks faults with my “perception” of how the fabric should perform because I’ve compared it to Nubuck fabric couch from Harvey Norman that has out performed this one from Amart. Told Nubuck fabrics can’t be compared. And when I say “told” I mean rudely and abruptly cutting me off mid sentence. Technician leaves. Following week, chase up with Amart customer service, 30 minutes on hold and get told my warranty is void because I’ve modified the couch by tightening the strings on the dimples. And the poor quality fabric is expected to perform like that, it’s just my perception. After initially being told it was just “pilling” which is only possible on a knitted fabric by the first customer service rep. Now pursuing with VCAT. And will win. The product quality is disgusting. The timber used inside is cracked and packing string is used to create the dimple effect. Do not buy this couch unless it is for staging in a house for sale and not being sat on. It will not last. I’ve purchased $16,000 worth of furniture from amart to boot but after this customer experience and warranty dodge I’ll never set foot in there again. You don’t even have to save up to buy something better from somewhere else, this is their Premium couch and costs more than others elsewhere. Do your homework. And judging from all the poor reviews here they don’t give a toads about you either it’s all about the initial sale. If you’re a young couple and want to furnish your house avoid falling into this trap. The furniture is extremely poor quality made from recycled rubbish materials from China. It warps, chips, splinters, delaminates and pills and stitching comes undone. It’s all nasty nasty nasty furniture. Go to furniture clearance stores instead avoid this place.
I bought a Rimini 7 piece bar set 2 years ago. When I bought the set I was told it had a 3 year warranty. A couple of months ago I noticed that the plastic sides had all broken apart on closer inspection I noticed that the top was doing the same. This set has always been under the patio and is covered with a vinyl cover when not being used. When I contacted the amart warranty dept with a description and photos. I was told that it not covered under warranty as it is wear and tear. I would hate to think how long this product would have lasted if it was not under cover. I have since seen reviews with people having the same problem with the same product and they too have been told that it is wear and tear
Service is terrifying
I have bought a sofa 4 months ago, because it’s a made-to-order, we have to wait for 3 months to ship it over to Australia.
However, we found out Amart has given us the wrong order and we reported it to Amart LAST MONTH. Since last month, we haven’t had a conclusion.
Here’s what we encountered.
We order a right hand side lounge, and we definitely ordered the correct one as the invoice noticed that; however, we’ve received a left hand side lounge, so we’ve called Amart last month.
The first day we called Amart, they keep passing us to other depa...
Very well made
We purchased this set and even though it was flat pack was impressed with the fact renewable timbers and recycled plastics used. The quality of the product was good and putting it together did not find me wanting to throw it in the bin as I have done with some other purchases from places like Bunnings. The unit itself is made in Indonesia and the build quality excellent.
- NSW, Bankstown
- Verified customer
Poor products and extremely poor customer service when a warranty claim is made
Purchased dining chairs from the Amart Signature collection. Chairs are only 6 months old and have a 15 year guarantee. Unfortunately one already has a tear in it due to bad manufacturing methods. The material is hard up against the timber framing with no cushioning and all seven of the chairs are not fit for sitting on as the foam does not support an average persons body weight, On sitting on the chairs all you can feel is the timber front rail support digging into your hamstrings. A warranty claim has been lodge as requested and all informati...on and photos where provided. Despite this Amart is making me provide more photos and have yet to address the problem at hand, It would appear they will do whatever possible to make it difficult to honor a warranty claim. At $349 a chair the quality of the product is lacking and the customer service for warranty claims is extremely frustrating. This is the last time I will will purchase from Amart and in future will deter people from purchasing from Amart due to the difficulty in processing a warranty claim. Get your furniture elsewhere.
- WA, Cannington
- Verified customer
It was a big mistake buying from Super Amart!!
I ordered a bed and a mattress from Super Amart Cannington. The slat snapped in the first night of sleep.
Made a warranty claim, Amart offered $50 refund. What can I do with the $50?? It is not enough to buy a new bed. I want to spend the $50 to buy slats from Ikea, but the size is different, doesn't fit the bed.
They said mattress is in stock and will deliver asap. Waited for three weeks, call the store once a week to follow up...still not received as of today!!
Horrible first experience
Terrible First experience, will not be going to amart Albury again for anything!!!! ordered a table and chairs, paid for it which was over $900, maximum wait time was 5 weeks but was told 8 weeks, so 5 weeks pass, i call and see whats going on and find out the stupid women never ordered it in the first place..... how discusting!!!! will now buy a table elsewhere...
- QLD, Helensvale
- Verified customer
Millennia 3 seater lounge from Amart Furniture. Endurocover leather look. SmartCare product offering 5 years of care.
purchased 2 of these lounges 2017
18 months and the undercover of lounge just crumbled.
lounge was cleaned fortnightly with the Smartcare Product.
so called leather look started to peel.
What an awful experience.
Saloon recliner +3seater
The quality of the Saloon lounge is so awful and disgusting. The cushions are sinking in creating gaps in 3 seater lounge. I can feel the frame when I sit. The fabric is constantly peeling. I have beeen offered replacement and this is also same. It's a total rip offf. I would not recommend to anyone to buy this cheap lounge for $1798
- QLD, Logan Central
- Verified customer
Having ordered online, with lots of communication. I picked up my chairs and table yesterday. Lovely ladies, great service, can't complain, but get home and unwrap the chairs to find one chair under the bubble wrap had been scratched removing the paint.I have uploaded pics to show i was taking the bubble wrap off at the time.
Do not honor warranty
We brought a lounge with supposedly 10 years warranty, however when the lounge became so badly sunken in that it would cost the price of a new lounge to fix ( repairers words) scam mart would not offer warrant and instead offer to pay 200$ for the existing warranty ! What a joke
Want to claim broken item (received in delivery).Prompting phone saying you are outside of business hours.
Will never visit again and encourage others not buy any thing from Amart. Brought a bunch of furniture. First been lied on date of delivery ( too late as mentioned) finally items are delivered and found a packing been torn and has severely damaged panels (shelves) inside.
Now trying to call for claim and prompt to you are outside of business hours and its on n on.
- QLD, Morayfield
- Verified customer
Won't honour warranty
Purchased 100% Leather lounge suite 2yrs ago (October 2018) 10yrs warranty we were told. Put in a claim regarding the head rest on 1 recliner (bad piling) and slight piling on other recliner and 3 seater couch. Also purchased with suite $200 leather care package, which was a waste of money didn't seem to do anything.
After having the suite assess by there experts, we were told that the warranty was not honoured due to a lack of our maintenance/care. Very disappointed warranty not worth the paper it's written on. Will NEVER give Amart another cent!!
8 furniture items
Over last 12/18 months purchased 8 items of furniture. only 3 had no issue. couch broke was replaced. 1st buffet damaged. pointed out damaged box at warehouse on pick up . said was ok. wrong damaged buffet. replaced. purchased a 2nd buffet broken support leg underneath. after 2 attempts to get new one had to get new leg from floor stock. bar stools, needed a new base on one. TV unit damaged top bowed and had a hole in it. they replace. second one damaged and piece broken. Got refund. Never never buy from them again.
Absolutely amazing furniture I love it best service from Kim!!
The sales person Kim helped me find my way around the store it's actually a really good set out I got the kora setting it's perfect quality! I did assembly myself which was actually really wasy
The reviewer stated that an incentive was offered for this review
- NSW, Tweed Heads
- Verified customer
The store is easy to shop in the staff are very helpful and friendly I have not reservations in dealing with any of them. The system that they themselves deal with as well as the delivery is dysfunctional.
Twice I have bought a couch from Amart. The first couch when delivered many years ago was delivered by two young men in a truck. They drove up my neighbours hill and down it not on the driveway damaging their property. They then drove passed my house which is very obvious and in to my back yard and got bogged. They spent an hour trying...
Rimini 7 Piece Outdoor Bar Setting
Bought a Grey Rimini 7-piece outdoor bar setting.
This was under a veranda and barely used yet within 18 months the cane started to crack and fall apart.
Despite having a 3yr warranty we were told that this was considered 'wear and tear' and would not be looked at further. STAY AWAY
Questions & Answers
Will I get help with the cost of getting rid of bed bugs that came withthe mattress I brought back in feb my room was the only place they where
Read all the reviews, rather shocking, has the customer service and quality of stock improved? I had my eye on a dining suite you advertised until I looked at the reviews. Not so sure now, feeling very disappointed.
do you have queen size gas lift beds and how much are they
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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