Reviewer Photos & Videos
will mess you around and lie outright
We got chairs delivered, when constructing them we found there were no holes on the base to put the chair legs in. I called the help desk and they said that due to covid19 they could not collect returned items, I explained that I had paid for postage as I could not get the chairs to the office any other way. I said that they could come and inspect the chairs, but under their instruction they asked me to send 8 photos showing the problem. They then said they had chairs in the warehouse which would take 3-5 days and would deliver and take back th...e other chairs. We heard nothing over the next week. A week later we drop into Amart Waurn Ponds to be told that because of Covid19 they could not collect faulty goods (so beware there is no sort of warranty!), there was no action taken on what they had promised and no attempt to contact us to tell us they would not be upholding their end of the bargain. [name removed] instore, realised that the warehouse had screwed up but could only go so far as to give us a number so that we could PAY to fix it ourselves. So if you want to be messed around, lied to and then pay for anything that is wrong with your new furniture this is the place to go.
Perfect service, excellent manager - what an experience
Purchased recliner suite for a bargain price - which was at sale. Delivery date was flexible and could not ask for a better manager. Perfect attention to detail and sooooooo helpful. Highly recommended
Terrible Communication and Service
I received an email advising that my furniture had arrived and was ready for pickup. The email asked me to nominate a day that I would pick the item up, I emailed back saying I would pick up on the coming Wednesday. Then I got a reply to say that they are not open for despatch on Monday or Wednesday and to pick another day. I responded asking them why did they not tell me this in the first email? How hard is it to make sure your emails contain this important information? They replied that it was because of Covid19 and they are short staffed ...and could not supply staff on those days to open up for despatch. Fine, understandable but why on earth can't they just add one line to the email? How many other people are inconvenienced by this stupid oversight? So I went on Saturday to collect, there was just one staff member there to assist people, I had to wait 20 minutes while he sorted another customer out. Heaps of sales staff in the store but one person in despatch? Come off it..terrible away to run a business.
Spontaneously Shattering Furniture
Purchased a glass dining set in October 2019. All went well until it spontaneously shattered early May 2020. Not a single item of any weight was on the table at the time. The millions of pieces of glass continued to pop on the floor. Decorative items that were placed on the table also smashed along with permanent dents and scratches left all over my flooring.
Contacted AMART with the issue only to receive a reply that shattered glass is not covered by the 3 year warranty and they will not do anything to assist us. So our table that lasted only 6 months will NOT be replaced. NOT HAPPY!
- WA, Midland
- Verified customer
Christelle Queen Bed
I had my bed on lay-by and got it in May 2018 just in time for my birthday I do love my bed but am extremely disappointed in the quality the main support beams have bent and broken causing my mattress to dip towards the middle of bed. Fortunately it's only me who sleeps on the bed I could only imagine how much worse it could have been with 2 people. The main support beams and slats are made of ply wood this is just cheap and nasty for the price these Bad's should be made with better quality materials such a let down.
The staff in store are great unfortunately the company need to step up their game.
Outstanding service by Damian :)
My daughter and I were just looking and trying out lounge suites (was good fun lounging around haha), though I was wanting to buy one from somewhere in the near future. Damian assisted with info and prices on the lounges, being helpful, friendly and having a laugh. So we eventually decided on a lounge, and on the spur I asked him about single bed ensembles as I was wanting to buy one of them at some stage too.
Well Damian went above and beyond in showing us what they had available, keeping in mind I was just lo...
Worst worst customer service ever ! Piece missing from a $900 bed that I brought .
Brought a kids loft house bed $900 and pieces missing . Asked the store for the piece as it is for daughters birthday present and was told wait 5 weeks or return it . Bad luck. Worst ever store. First and last time I ever shop at this place Amart
I recently purchased several items in the Silverwood Collection. Very happy with everything. Customer service was perfect. Items delivered on time.
I'm now about to purchase bedroom furniture for my grandson!
Paid for the extended warranty on a recliner lounge. Frame is clearly bent as it is a metal frame. They said it is not covered. I asked what it meant by “Frame warranty” and they could not say what the actual warranty covered. Disreputable company. Would never buy anything from the again.
- NSW, Caringbah
- Verified customer
sofa warranty are 10 years
Bought a lot of furnitures from Amart around 2 years ago. (Upsizing)
Quality of bed/tables are average, there are some unknown cracks/ needle size holes on the wood, but maybe one can say good for the price?
Our reclinable 3 seats sofa was broken (the middle seat was visibly falling, not align with the other two). After putting through a warranty claim and no respond for few days, start reading through other comments and saw lots of bad reviews about this, was loosing faith.
But then chat online to follow up (2 times) and finally arranged someone to look/fix, the rest are great.
-1 star for the late respond, however I can say overall experience is great from visiting instore to delivery.
Went in to buy a new bed frame & mattress, however was yelled at by the sales member. 100% wouldn’t go back even if you paid me! Bought a superior frame & mattress from BednDreams for the same price. My advise would be to shop around or go to any other Amart for your next purchase Absolutely disgusting!
I bought the 2 seater Optimus recliner - whilst it has some great features such as USB ports, the seat has collapsed, I am not heavy 70kg so not good - just a year old, I paid $1100 for something of very poor quality
Badly designed product and horrible customer service
I bought a desk from Amart and half of the parts do not have labels, took a while to guess the right one, the tabletop was damaged. Waited for 1/2h on the phone with customer service then gave up, store was not helpful at all. The delivery driver was rude, did not provide 1/2h call prior to arriving as promised, refused to assemble despite initially promised by store manager. I would not recommend this store to anyone.
Over the moon
Well I have to say I'm still in shock, after the debacle I went through with buying a sofa from fantastic furniture, I went to Amart purely out of desperation, and you should never go shopping when you are desperate. This truly genuine saleswoman named Jaqui got me out of trouble in no time flat. She found me a sofa. It's wonderful, not the colour I wanted but so stylish, honestly I feel like George Jetson when i sit on it. A wonderful saleswoman and a wonderful sofa, and the nicest delivery people what more could I want. Cheers to you Amart and Cheers to you Jaqui. I will definitely be coming back.
Purchased a double bed with missing pieces , the middle support legs one a lot shorter then the other one the black plastics for the slats 5 of them missing the slats itself such a bad quality it’s already chipped customer service is very unhelpful they have not replied to my email yet , would not visit any of your stores and do not recommend it to anyone
- SA, Melrose Park
- Verified customer
Couches are not made to sit on
They sell inferior products that do not last the term of warranty from normal wear and tear. A leather L shaped couch literally split from beneath one seat and foam spilling out, from just sitting on it - what a couch SHOULD be able to handle. Sitter is 70 kilo so not even an unreasonable use. A-mart advised its wear and tear, not warranty fault, evidently a $2000 leather couch isnt made to sit on...
Missing pieces galore and no customer service
Never, I repeat NEVER buy from Amart Furniture! I have struggled immensely for over 5 months now trying to purchase furniture, obtain missing parts and put together furniture with instructions that are outdated.
This whole ordeal started in October of 2019 when I purchased the Kianna bedroom suite online. However, shortly after purchasing the bedroom suite I got a call from a staff member at my local store (Penrith), advising me that the tallboy was out of stock. As it was a discontinued item, I was told they could give me the new tallboy for...an additional $150. I was not willing to pay an extra $150. It was advertised online and my payment had already gone through so I stood my ground and told them I want the tallboy that I purchased, for the price it was advertise as. Fair right?! The lady called me back and agreed, but told me the new one also wasn’t in stock and it would be a 9-10 week wait. I was fine with this as I wasn’t in any rush. So I had the queen bed and two bedside tables. However, when I was constructing the queen bed we discovered that I was missing 5 pieces! Not 1 or 2, but 5! I was missing three slats and 2 slat holders. When I went in store I was told that I would have to contact the missing parts line and place an order through them. The staff member that I dealt with was not helpful at all and simply told me to look on the front of my instructions for the phone number and sent me on my way. So I went back home and attempted to call the missing parts line attempted! Over the next days weeks I struggled to get in contact with anyone who could offer any help at all. The missing parts number must be unattended because no one ever picked up. I called a few times but after being left to ring out I gave up. I then found the customer care number online and called them a few times. They just redirected me to the missing parts line. I then put in a complaint through the Amart website and received a reply straight away. The staff member told me she had forwarded the complaint on to the Penrith manager who would get in contact with me right away. I never received a reply. I did, however, receive the two slat holders that I was missing in the mail. There was paperwork on the front so obviously someone knew I was missing something, but in the section which detailed if I needed any more missing pieces it said ‘nil’. I had enough. I went back into the Penrith store and spoke to a lovely young girl behind the counter who told me what everyone else told me- that the furniture had been discontinued, but she would go to the back warehouse and see what she could do. She later came out with some slats- not the slats that I was after, but with something that could work. We measured the slats and my dad told me that he could cut them to size so she let us take those. She was helpful and at least attempted to offer a solution to our problem. Still, I currently have odd slats on my bed that my dad had to saw down to size. What a joke. And that was just the bed! When the chest of draw finally arrived I noticed yet again I was missing a piece. And it wasn’t just a slat holder or something small, it was half the back of the unit (piece C5). So I called up the Penrith store and was told that they could order it in for me. I placed the order and about 5 days later I got a text saying that my piece had arrived and was available for me to pick up. I went in store to pick the piece up but when I got there the guy in the dock told me that piece C5 doesn’t exist anymore and you don’t actually need it to build your unit. He said the instructions weren’t up to date and to just ignore it when I build the tallboy. He did apologise and said the person you spoke with on the phone should’ve known, but it took a phone call, a text and me driving all the way to the store for them to realise this piece didn’t exist! I can’t believe they didn’t realise this when they attempted to order a piece which didn’t exist anymore. Its frustrating that I had to drive all the way there for them to tell me the piece I ordered and the text that I got was for a piece that no longer exists. The man in the dock also told me he didn’t have any up to date instructions for me and that I’d just ignore that step when constructing my tallboy. So I went back home and tried once again to construct the tallboy, but the instructions are so out of date that there’s images of screw holds that no longer exist on the furniture. And piece C7 has a cut out in the instructions, but no cut out on the physical piece. I really don’t understand how I’m supposed to construct this tallboy and where I’m supposed to put the screws when the instructions tell me there should be screw holes when there isn’t. So I called up the store again and requested the new instructions. The gentlemen who spoke to me said he could send me an email shortly. He just wanted to confirm my email with me, which was misspelled. However, when I spoke to someone previously they confirmed my email and I discovered the mistake, so I corrected them and was informed that my email had been updated. Clearly it wasn’t. I waited and waited for the new instructions to come through- and surprise, they never did. So I called up again and spoke to someone different. She knew exactly who I spoke to and said she can send them through right away. I asked if she could confirm my email. She repeated the same misspelled email that I corrected not even 40 minutes prior. I told her I corrected it, but clearly he didn’t update it. I finally got the email and the instructions were the exact same! There were screw holes in the images where there shouldn’t be and some pieces are shaped slightly differently. I just don’t know what to do anymore. This has caused me so much stress and has taken me 5 months to sort out, and I’m still not done. Please, please, please, for your own sanity, do not buy anything from Amart Furniture. You’ll have missing pieces, dodgy instructions and deal with unhelpful, lazy staff. Save yourself the trouble.
Terrible product and customer service
I brought the Silverwood package from the oxley store and the tall boy has a fault bottom draw (this is the second one I have had since the first has been replaced) and the dinner room table leg the metal is coming apart, checked online as it says it comes with a 10 year Guarantee to ring up and them tell me it was only a 1 year structural warranty so other words just lying on the website and not worth the money from a cheap basic store
The reviewer stated that an incentive was offered for this review
The chair didn't fit me, caused some back issues. They accepted the return which I am thankful and happy about. I would also like to say that I a regular Amart customer and most of the items I purchased, are extremely great and value for money. Thank you Amart
How can you not fix what you sell people
Bed& base delivered by 2 rude couriers both were dragged along ground after they left found bed &bases were ripped rang amart they offered 200 dollar to keep damaged merchandise which we refused w ent in to store to sort out change over what they sent us was absolutely unsleepable hard rubbish this was our second &last shop at this company absolute waste of money we can’t afford this how can you not fix these problems do you not care obviously not
Questions & Answers
White wardrobes available ?
Juanita B.Super Amart
Thanks for reaching out!
Please head over to our website and check out our Spacesaver and Space Master Babylon ranges for our Wardrobes we have available. Please dont hesitate to contact our feedback emails OR Live Chat team on the website if you have any questions.
How can I purchase a gift card for a piece of furniture to be redeemed at a store nsw ?
I want to purchase your Centara outdoor setting while on special pls. Can u help me?
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