Very quick response. Great customer service!
I ordered an outdoor table online and was advised it would take 5-6 weeks for delivery. Amart team at Cairns were very helpful and provided updates and quick responses to my queries. Thank you!
Great to find a Versatile small dine and drinks table and chairs for two. Looks good in a casual indoor room or a outside porch, patio, poolside and garden spot. Items light to transport. Amart is a huge showcase of any household furniture and outdoor with helpful, informed staff.
Website - Bloody useless.
Went on the Amart website, found my store - Cairns, found the mattress I wanted, clicked on click and collect, went through to check out and at no stage did it say NOT IN STOCK. Drove 30 minutes to local store to be told none in stock and they must have sold them in between me being on line and going to store. (35 minutes). So I said "did you sell any in the last 35 minutes and he answers probably their popular. It is 4.30pm on a Sunday afternoon. The bloke was full of it... he then told me that on line it says they are in the warehouse, which your website says nothing about warehouses. Would not shop there again, staff are full of it.
October 14th 2017 Update: Staff too busy talking to serve
Walked around for 10 to 15 minutes, staff too busy talking among themselves to serve. Harvey Norman cairns here I come.
Good customer service
Excellent customer service in our cairns branch. Unfortunately the pure foam memory mattress we bought is the most uncomfortable mattress I have ever slept on. Not cheap either. I have woken up every day with severe back pain which I never had with our previous foam mattress. Not really sure if I can continue sleeping on it. It does not mould round my body.in fact I have had to place a small pillow in the small of my back as there is no support.
Cheap product and great service is the "okay" part abut them, we ordered a set of chairs in august and now in December nearing January we still haven't received our items, they call every month saying its delayed for another month.
We were promised/told it was going to arrive in the following month. Great service but very unorganised people.
Website doesn't show stock level
I bought online and it all went through then I got a call from the store saying they didn't actually have the product and it would be weeks. Well, given there is no information to that effect on the website and given that the sale went through and I was charged I wasn't happy. I was even unhappier when the sales agent at the store just told me that there website wasn't very good and I should just go into the store! I mean what is the point of having online ordering if it will take your money but not actually give you the produce and you should "just go into the store". Totally absolutely NOT impressed. Don't waste your time buying online.
Went to the "pick up area" out the back, all the men were completely rude and unhelpful. Wouldn't recommended business with these people!
bonded leather replaced
Great work from the team in Cairns, we had a bonded leather lounge suite that was a bit out of warranty, it came down with the pox, peeling and lifting everywhere, went in and spoke to them, put in a claim and they have given us a full credit against a new lounge suite - Great customer service and I will be telling all my friends about it. It is when something goes wrong that you find out how good or not a company is.
After a bad experience we were delighted to hear from customer support who put us in touch with the store manager who was very proffessional and made the previous problem a distant memory. Many thanks to both. We will be back.
Purchased a orthokinetic cirro mattress and to be fair to Amart it was not comfortable to begin with but after a few month and have my back has got used to it the pain has gone and find it very good, Amart were good in offering us another mattress but we have decided to keep this one no back pain whatsoever.
Cash versus credit
I struggle with the concept that if I am paying cash I pay the same price as someone using their credit card or getting 4 years interest free. We are talking a lounge suite, bedroom suite, and dining suite. Catalogue apparently best price. Comes across as a bit arrogant - "Either take it or annoyed." Well in January cash customers can get good deals and if AMart don't want our money we will be 'annoyed'. Customers are supposed to be King, not serfs. Shame large retailers spend most of their time blaming Mr Turnbull and penalty rates instead of focusing on a healthy cash flow.
Cheap furniture material - NOT HAPPY
Spent over $5000 to kit out new house. Delivery was terrible not being delivered on the right day and sending furniture a month after due. Have had furniture for just over a year and already our bed frame has snapped. After contacting super amart there is nothing they can do even though we spent a fair amount of money. Will NEVER recommend this company nor will I purchase stuff here EVER again. Do not waste your money on this flimsey stuff if you are buying for a long time. We have been left with no bed frame and cannot just afford a new one. I will be doing all I can to stop my family and friends from going here. NOT HAPPY
Not living up to the price tag
Bought a two piece lounge suite, 1.5 seater chair and lounge/chaise combo.
This is a comparatively small set with what appears to be a good cloth finish and sprung seat cushions. The salesman made great play that there was only one in stock nationally, and that his sister had one and, of course, it was excellent quality right at the top if the scale etc. Originally priced at nearly $3K it seemed to be just that. I suppose I should have guessed when it was delivered as two of the fittings the legs screwed into broke free, I suppose I should have noticed the bright bleached pine peaking through the cheap "paper" cloth used as instead of fabric on the underside. Nevertheless I thought it's here, I bought it, it'll be alright, and it sort of is, although after a year of not particularly heavy use, you could hear the springs creaking and now after 2 years the cushions have all but collapsed in places, the springs can be felt through the now thinning upholstery and the sofa, although kept clean and tidy looks sad and overworked. I suppose I expected more, I paid $2,000 for this 2 piece, and it looks like I'll have to discard it before I actually finish paying for it on three years credit. I won't make this mistake again, style over content is the polite way of saying this is poor quality furniture, luring the unwary to pay top prices. Shop around, an extra couple of grand may well extend the lifespan of your sofa amazingly. And if you do go to Super Amart only buy cheap - avoid paying a premium for non-premium goods.
Poor quality products!
I purchased close to $4000 of furniture from Super A-Mart, and most of it hasn't lasted, or is having issues.
I have a couch that the leather is literally peeling off and the foam base of the couch has fallen through. I attempted to fix the base myself, but it isn't really any better.
I purchased 2 bar stools. They replaced one after 11 months because the back broke. Then the back broke on the second one at about 13 months. Now the one they replaced the gas lift isn't working.
A few of the dining chairs have the colour from the leather coming off...
The entertainment unit had to be replaced, because the drawer was faulty.
The wooden double bed is starting to chip on the edge of the bed...
These products are just over 2 years old!!! Shouldn't furniture last a reasonable amount of time, as stated under consumer law?
On top of this, the staff member who served me, was like a vulture, said to only deal with her.
I wish I never purchased the terrible furniture, and got Australian made.
So over Super Amart!
I bought a lot of furniture from super amart 5 years ago and never had an issue and staff were nice. I recently spent over $6,000 at the cairns store and every single thing has had a defect or was broken in some way! I have spent over $500 in fuel drivinh backwards and forwards and not to mention my phone bill, being put on hold for hours! (even heard a sales woman, tracy, that thought she put me on hold, say how she is so over it and doesn't care anymore). Excellent customer service!! My most recent "excellent" experience is with my very expensive seattle couch! The first one had thread pulling out and cushions were becoming very deformed! They came to fix it 3 times and then finally agreed to replace it. I go in the store and everyone was nice then some snipy, arrongant "store manager" comes up to me and says your issues are normal! Normal??? After only a few months! How is that normal!?? I finallu get my replacement and like magic, a seat cushion on this one is sinking after two weeks! I get told that i could get a refund or get it fixed, i said i'll get it fixed and then find out it's going to take weeks for them to fix it. So i call back and get put on hold and told they will call me back in 5 minutes. 3 hours later i call back and speak to the same person and she puts me on hold again! Then the same arrogant "store manager" answers the phone and makes a million and one excuses. "the store is very busy". And then proceds to tell me that the problems i am having are very uncommon for such an expensive couch. Ok fine but it is happening to me. So honour the refund i was promised. He just proceded to be rude and plain stupid so i told him i would call back and speak to the manager that promised me the discount. That person i spoke to first should be fired! I have never had such a horrible so called manager experience like that before. Amart if you have read this till now, i am not interested in any more excuses!! Unless you reimburse me for all the rubbish you put me through or give me this couch for free, i don't want anything else to do with you. I have been a loyal customer for years and this is the thanks i get. Never will i ever buy anything from you guys again. This has been the worst experience! You don't even deserve one star. Thanks for nothing amart.
Affordable furniture_excellent service Super A-Mart Cairns
I've bought various items from Super A-Mart over the years and have found the service very good at the Cairns store. You get what you pay for and some cheap items may not last as long as more expensive items. I try to choose items that feel solid and well constructed. I don't buy solely based on fashion and appearance. Some years ago I bought a very solid timber dining suite that is almost indestructible, and looks lovely too. Recently the staff went to a lot of trouble sourcing two bedside chests that I found online, which were no longer available in the Cairns store. Staff were extremely helpful.
Bonded leather peeling
I bought a couch in April 2011 and in October 2013 it started cracking then within a few days it peeled and looks awful! I contacted the store in cairns and was told it's just too bad, just out of warranty! I was appalled!!
Do we live in such a disposable society!! What an absolutely awful product that only lasts 18 months or less!!!! It's not good enough! I bought a whole house full of furniture!
Just want to know what I can do!!!
Bonded leather cracking/peeling
one fun little fact (something commonly known and done throught the customer servcie industy- having spent 5 years in the industy i know a few dirty tricks), managers, store owners and workers go online and make a good review about the products and or services when they see bad reviews.
why? well because of one simple statistic
when a customer is happy they tell a friend- they wont go searching online for a place to put a review. when a customer is not happy they will tell ten people- and will most likly go online to make a review and share ther feelings.
Now for my review, i see prices for items in store in the brisbane area are way cheaper then cairns- as they need to ship items to cairns i can understand a bit of a price hike, but $100 + Per Item is a little overboard. especially seeing as my sofabed is now broken after 6 months and its barely ever used i am not looking forward to trying to get this replaced as when i was shopping for it i had a worker follow me around the store and point out everything that was expensive, wouldent leave me alone until i told him to go away and still kept coming back shoving his nose into the conversation i was having with my husband. when we did finally decide on what we wanted the man who was overeger to make a sale could not locate what we wanted and would be 6-9 months before they would get another shipment. we then settled on another item and wer told that too was out of stock and by this point i was getting so annoyed i asked to just take the item from the floor to which he said was not for sale. so in the end we walked out with two items we dident want in the first place but needed as we cannot sit on the floor.
the delivery came late which was a huge inconvience, i do have a life and cannot sit at home all day awaiting a delivery that was promised an hour previously.
so im going to be trying to get a replacement for my broken sofabed but definatly will not be making another purchase from superamart anywere in the world ever again.
expensive, employees overeger to sell yet happy to make u wait half hour to pay, desplaying items that are out of stock and not for sale.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.