Amart Furniture QLD, Cairns

Purchased a 100% genuine leather lounge from Amart, 5 years ago. I've only ever had leather lounges so I know how to look after them. After 3 and a half years, the leather started peeling. This lounge was over $4000. I clean my lounge on a regular basis and nothing has ever been spilt on it,so there wasn't a need to use the leather care system… Read more

that I purchased with the lounge. I rang Amart, they sent the leather doctor out who of course went back to Amart and said I'm not cleaning the lounge as I'm not using the leathercare system, therefore it's not the product, it's my fault the leather is peeling. The leather doctor is who is contracted by Amart to deal with all of their issuesup here in Cairns so of course, he wants the work, hs going to fo the right thing by Amart! I've never known genuine leather to peel! Amart would do nothing for me other than reimburse me a very small "goodwill" payment, and that was only after going to consumer affairs. Amart stipulated that since I wasn't using the leather care system to clean the lounge on a regular basis, that is is not their issue. If you google the Leather care system amart sell,you will find it is not actually to be used as a cleaner, only to be used if something is spilt or on a stain . So Amart are misleading consumers in saying the leather care system is a cleaning system, which should be used regularly, that was stated in the response from Amart, which is in fact incorrect. My lounge has not only peeled, it has big splits where it was peeling and is an absolute embarrassment. I have throws over my lounge to cover this as I'm not prepared to go and buy another lounge at the moment. In my opinion, Amarts leather lounges are ridiculously poor quality and Amart rip consumers off knowing the leather is poor quality. I have found many reviews of people having exactly the same issues, and Amart say it's not their product at fault??? Never again will I ever spend money at Amart. I'm hugely disappointed with Amart, their product, their service, and they way they handled this issue! The Leather Doctor and Amart in Cairns, both should be ashamed of themselves!

Wonderful service Regards Pam and John Petryszyn – Well our experience with A Mart was great thanks to Alex,Tony,Tracey and Michelle the staff couldn’t do enough for us in getting a new lounge .They all have great personalities knowledgeable of the product and were able to have a good laugh.Thank you all for looking after us and making us feel special.These days it’s hard to find good staff hope… Read more

your big bosses in Brisbane can read this Thank you all once again would recommend you to any new clients Regards

Do NOT USE AMART – If I could give zero stars I would. DO NOT USE AMART. Sold our Company ten items of faulty furniture then claimed that because we were a business, they would not replace anything. Under their conditions, they state that businesses do not fall under the warranty protection, so nothing legally wrong with what happened, but horrendous service for… Read more

products that literally sat 99% un-used and all fell apart/broke within 3 months. Zero help, zero discretion, zero customer service and zero care for anything. DO NOT USE.

0 Stars for Amart Funiture Cairns Made me Cry – Made me cry that's how horrible the shopping experience was.I would give 0 stars If I could I am out of pocket of $238 in delivery fees because I was sent out not one but two sets of faulty chairs that did not recline properly, the first chairs sent were faulty waited 2 wks then the second set of chairs were also faulty too. The manager lady it… Read more

was a terrible time trying to sort this out with her. It caused me to cry in store from me telling people my horrible experience dealing with her over the phone. I told the manager I had new faulty chairs day 1 of delivery she said they were not faulty, I said I had video proof it not working properly as it should like the ones in store. She totally disregard me and said I would have to pay delivery to return them, why because they were faulty makes no sense. After the way she handle the situation I decided I would return the whole set back to Amart because of the terrible zero customer service the zero satisfaction guarantee, I returned the faulty chairs and The one chair that was working because of the way I was treated, no apology ever about the chairs being faulty or anything, she didn't even want to find a solution she said I would have to pay for a refund doesn't make sense I got sent faulty chairs not once but twice but I have to pay for delivery. The working chair was going with the faulty chair in one trip so I dont see how I should pay for the trip back to the stores. Because the chairs were out of the box they were deem used, even though we sat on the ground until the chairs were picked up, how else would we find out if they were faulty or not. After all the hassle the store manager Should have apologise and issue a FULL REFUND. Instead a month waiting for chairs and I ended up losing $238 in delivery fees and now left with no chairs. If she made right with a full refund including shipping cost from the start for all the inconvenience of two sets of faulty chairs, I would have look to buy a different lounge in store BUT now I will never buy again from Amart Cairns while she is in charge. NO CUSTOMER SATISFACTION NO QUALITY QUARANTEE does not stick by their moto at all. I get they need to pay the delivery men but that should come out of the stores pocket not mine because I was given faulty chairs not once but also the replacement chairs had the same exact issues that needed fixing at workshop. For 4.5k I paid I think they could have handle this with professionalism and satisfaction of the customer and honour their policy moto satisfaction guarantee and quality guarantee they gave me none whatsoever I was issued a refund but had to pay $238 in shipping cost for faulty chairs. I ordered the Sellaronda 3 pcs lounge manual recliner chairs they had issues reclining not properly the leg rest got stuck.

Defect in material used inside every piece of furniture in Silverwood bedroom suite – Review of Amart Furniture - Cairns $2500 Bedroom furniture not fit for purpose due to defect in material used inside every piece of furniture. No reply to calls and emails to store manager so we had to go into the store. 10 year guarantee a waste of time. Zero after sales service. Manager refused to give us details of who we could escalate problem… Read more

to at Amart Head Office. She also refused to give us written confirmation that they would not give replacement, refund or credit. Massive disappointment.

Ratings should go below zero!! – ACTUAL FACT!! twice in one month I've attended SAF CAIRNS!! Both times I've walked out unhappy!! Spent thousands in this shop considering the arrogance/ignorance of customer service. But less than a month, two visits and not once had customer support JAMES!! greeted me or so much as asked if I needed help! Instead I've seen him walk past my MORE… Read more

THAN once to serve someone else!! Store management told a friend perhaps he was in the toilet?? NO instead she too sat there watching the whole ordeal. I will be looking to go further because it's so ridiculous in that shop!! Can't even rate the products because I couldn't stand the arrogance to make a purchase!

Absolutely disgraceful customer & warranty service – AVOID THIS BUSINESS AT ALL COSTS!!! As a loyal customer we recently purchased a premium 9 piece Miami outdoor dining set, including the additional Miami matching 4 piece suite worth thousands of dollars. All items were covered by a 10yr warranty as stated in the purchase agreement and manufacturer warranty, however this business and its parent… Read more

company have repeatedly refused to replace multiple items that have failed due to serious manufacturer defects causing legs to break without notice.

I do not and would not recommend this business or it’s corporate warranty department to any customer that wants a reliable customer experience. Amart Furniture is a profit driven business that lacks integrity and it should be avoided.

Stay Away from their Signature Range Collection – Signature Range is absolutely rubbished, well over priced, followed up by their poor customer service and warranty. We spent the money on a 100% leather lounge suite from Amart thinking it would have been a good investment to last us many years. So wrong were we, the leather is cheap and defected only after a year. They first blamed us that a cat… Read more

did the damage??? We don't even own a cat. Amart then sent out an assessor to assess it and they deemed it defected, so they sent out another assessor to review it and blamed us for body sweat. Absolutely rubbish as it is only happening in one section of the lounge suite we hardly use. I believe they were happy to send out as many assessor as possibly until they final get the answer they are hoping for. One to blame the consumer so they can wipe their hands clean. The whole process has been stressful because of the money we invested and their poor communication. Don't be like me and review all Amart products first before buying. I now see that Amart sell cheap built products but have a good advertising campaign to lure you into buying their poor made products. Stay well away from their Signature Range Collection as it is no way worth the money. If I researched this range first I would have never bought it.

Don't buy anything from Amart, there furniture is a waste of money and there is no warranty – We bought a reclining leather sofa and paid for extended warranty. The leather started to fail within a year and reclining function shortly after. Amart isn't interest at all, there standard statement is that it is general wear and tear. What a waste of money. Will never buy anything from Amart again. There furniture is junk and there is no… Read more

customer service or warranty. There furniture is not fit for purpose, a sofa should last more than a couple of years.

Outstanding customer service – We purchased a bed today and were greeted quickly by James. We would like to thank James for a quick and easy shopping experience and will gladly shop here again  Show details

Overall Excellent, especially all the different delivery people – I bought a new apartment 1 year ago and over that time have filled it steadily with Amart Furniture. Approx. 12k worth of products. I do have some small grievances about certain items not being quite right i.e the mattress is too hard and the TV cabernet is not flush on the floor so I have to prop things under the legs to stop it wobbling. And… Read more

the wait for delivery is veeeeeery long on some items, like months....

But overall I think it's a great store and so is the online store. I also would like to especially note all the Cairns delivery people have been incredible. My apartment is a tiny shoe box up two flights of stairs and they have ALWAYS been awesome.

Damaged goods and crappy service – I have shopped at Amart Furniture Cairns on two separate occasions and will never be going back! The first purchase I made was about 3 years ago, I bought a new mattress when I received the mattress there was a big hold torn through the back of the fabric. My second purchase was about 4 months ago, I had just purchased my first house and… Read more

bought most of my furniture from Super Amart Cairns when purchased I was told 1 item was in high demand that it would be a few weeks before it arrived instore and the rest of the order would be ready in 2 weeks when I moved into the house, however, all items were delayed. Every time I enquired about the arrival off my order I was told a different date, every staff member gave a different answer. When I finally did start receiving my order, 3 out of the 4 items were damaged, it was then going to take them one week to get the new items to me after the replacement items had arrived instore, I ended up collecting them myself, I just don't think that is good enough when you are trying to make it up to the customer. About a month later the rest of my order had arrived in when paying the final balance and collecting my remaining item almost 1 month later, they had added on a delivery fee for collecting the damaged items they gave me. How do you justify charging the customer a fee to collect damaged items you gave them.

Extremely disappointed with the service and the way I was treated and therefore will never shop with them again, Happy to pay more money and shop with a business that cares more about it's customers.

poor quality furniture – I have purchased 3 pieces of furniture from this store over the past 2 years. Which were a bed frame, and 2x chest of tall boys. The instructions/diagram for the Cassidy tall boys, were all incorrect. The screws were labeled wrong in each packet & the pieces of wood weren’t even numbered at all.. the quality of this was very poor. ( patched up… Read more

screw marks in wood, & chipped, not in the best condition you’d expect for brand new.

The bed frame we purchased was the ‘Tara bed frame in the Queen bed size’ I have owned for not even a year. And we’ve had to repair the bed twice as the wood is cheaply made and has snapped or broken In multiple spots.. I don’t think we will be purchasing from this franchise anymore unfortunately. As were super disappointed with our purchases from you.

Very quick response. Great customer service! – I ordered an outdoor table online and was advised it would take 5-6 weeks for delivery. Amart team at Cairns were very helpful and provided updates and quick responses to my queries. Thank you!  Show details

Inside Outside – Great to find a Versatile small dine and drinks table and chairs for two. Looks good in a casual indoor room or a outside porch, patio, poolside and garden spot. Items light to transport. Amart is a huge showcase of any household furniture and outdoor with helpful, informed staff.  Show details

Website - Bloody useless – Went on the Amart website, found my store - Cairns, found the mattress I wanted, clicked on click and collect, went through to check out and at no stage did it say NOT IN STOCK. Drove 30 minutes to local store to be told none in stock and they must have sold them in between me being on line and going to store. (35 minutes). So I said "did you… Read more

sell any in the last 35 minutes and he answers probably their popular. It is 4.30pm on a Sunday afternoon. The bloke was full of it... he then told me that on line it says they are in the warehouse, which your website says nothing about warehouses. Would not shop there again, staff are full of it.

October 14th 2017 Update: Staff too busy talking to serve

Walked around for 10 to 15 minutes, staff too busy talking among themselves to serve. Harvey Norman cairns here I come.

Good customer service – Excellent customer service in our cairns branch. Unfortunately the pure foam memory mattress we bought is the most uncomfortable mattress I have ever slept on. Not cheap either. I have woken up every day with severe back pain which I never had with our previous foam mattress. Not really sure if I can continue sleeping on it. It does not mould… Read more

round my body.in fact I have had to place a small pillow in the small of my back as there is no support.

Absolutely crap – Cheap product and great service is the "okay" part abut them, we ordered a set of chairs in august and now in December nearing January we still haven't received our items, they call every month saying its delayed for another month. We were promised/told it was going to arrive in the following month. Great service but very unorganised people.  Show details

Website doesn't show stock level – I bought online and it all went through then I got a call from the store saying they didn't actually have the product and it would be weeks. Well, given there is no information to that effect on the website and given that the sale went through and I was charged I wasn't happy. I was even unhappier when the sales agent at the store just told me… Read more

that there website wasn't very good and I should just go into the store! I mean what is the point of having online ordering if it will take your money but not actually give you the produce and you should "just go into the store". Totally absolutely NOT impressed. Don't waste your time buying online.

Terrible service – Went to the "pick up area" out the back, all the men were completely rude and unhelpful. Wouldn't recommended business with these people! Very unimpressed.  Show details

bonded leather replaced – Great work from the team in Cairns, we had a bonded leather lounge suite that was a bit out of warranty, it came down with the pox, peeling and lifting everywhere, went in and spoke to them, put in a claim and they have given us a full credit against a new lounge suite - Great customer service and I will be telling all my friends about it. It is when something goes wrong that you find out how good or not a company is.  Show details ·  1

Happy Customer – After a bad experience we were delighted to hear from customer support who put us in touch with the store manager who was very proffessional and made the previous problem a distant memory. Many thanks to both. We will be back.  Show details ·  1

Customer Service – Purchased a orthokinetic cirro mattress and to be fair to Amart it was not comfortable to begin with but after a few month and have my back has got used to it the pain has gone and find it very good, Amart were good in offering us another mattress but we have decided to keep this one no back pain whatsoever.  Show details

Cash versus credit – I struggle with the concept that if I am paying cash I pay the same price as someone using their credit card or getting 4 years interest free. We are talking a lounge suite, bedroom suite, and dining suite. Catalogue apparently best price. Comes across as a bit arrogant - "Either take it or annoyed." Well in January cash customers can get good… Read more

deals and if AMart don't want our money we will be 'annoyed'. Customers are supposed to be King, not serfs. Shame large retailers spend most of their time blaming Mr Turnbull and penalty rates instead of focusing on a healthy cash flow.

Cheap furniture material - NOT HAPPY – Spent over $5000 to kit out new house. Delivery was terrible not being delivered on the right day and sending furniture a month after due. Have had furniture for just over a year and already our bed frame has snapped. After contacting super amart there is nothing they can do even though we spent a fair amount of money. Will NEVER recommend this… Read more

company nor will I purchase stuff here EVER again. Do not waste your money on this flimsey stuff if you are buying for a long time. We have been left with no bed frame and cannot just afford a new one. I will be doing all I can to stop my family and friends from going here. NOT HAPPY

Not living up to the price tag – Bought a two piece lounge suite, 1.5 seater chair and lounge/chaise combo. This is a comparatively small set with what appears to be a good cloth finish and sprung seat cushions. The salesman made great play that there was only one in stock nationally, and that his sister had one and, of course, it was excellent quality right at the top if the… Read more

scale etc. Originally priced at nearly $3K it seemed to be just that. I suppose I should have guessed when it was delivered as two of the fittings the legs screwed into broke free, I suppose I should have noticed the bright bleached pine peaking through the cheap "paper" cloth used as instead of fabric on the underside. Nevertheless I thought it's here, I bought it, it'll be alright, and it sort of is, although after a year of not particularly heavy use, you could hear the springs creaking and now after 2 years the cushions have all but collapsed in places, the springs can be felt through the now thinning upholstery and the sofa, although kept clean and tidy looks sad and overworked. I suppose I expected more, I paid $2,000 for this 2 piece, and it looks like I'll have to discard it before I actually finish paying for it on three years credit. I won't make this mistake again, style over content is the polite way of saying this is poor quality furniture, luring the unwary to pay top prices. Shop around, an extra couple of grand may well extend the lifespan of your sofa amazingly. And if you do go to Super Amart only buy cheap - avoid paying a premium for non-premium goods.

Poor quality products! – I purchased close to $4000 of furniture from Super A-Mart, and most of it hasn't lasted, or is having issues. I have a couch that the leather is literally peeling off and the foam base of the couch has fallen through. I attempted to fix the base myself, but it isn't really any better. I purchased 2 bar stools. They replaced one after 11… Read more

months because the back broke. Then the back broke on the second one at about 13 months. Now the one they replaced the gas lift isn't working.

A few of the dining chairs have the colour from the leather coming off...

The entertainment unit had to be replaced, because the drawer was faulty.

The wooden double bed is starting to chip on the edge of the bed...

These products are just over 2 years old!!! Shouldn't furniture last a reasonable amount of time, as stated under consumer law?

On top of this, the staff member who served me, was like a vulture, said to only deal with her.

I wish I never purchased the terrible furniture, and got Australian made.

So over Super Amart! – I bought a lot of furniture from super amart 5 years ago and never had an issue and staff were nice. I recently spent over $6,000 at the cairns store and every single thing has had a defect or was broken in some way! I have spent over $500 in fuel drivinh backwards and forwards and not to mention my phone bill, being put on hold for hours! (even… Read more

heard a sales woman, tracy, that thought she put me on hold, say how she is so over it and doesn't care anymore). Excellent customer service!! My most recent "excellent" experience is with my very expensive seattle couch! The first one had thread pulling out and cushions were becoming very deformed! They came to fix it 3 times and then finally agreed to replace it. I go in the store and everyone was nice then some snipy, arrongant "store manager" comes up to me and says your issues are normal! Normal??? After only a few months! How is that normal!?? I finallu get my replacement and like magic, a seat cushion on this one is sinking after two weeks! I get told that i could get a refund or get it fixed, i said i'll get it fixed and then find out it's going to take weeks for them to fix it. So i call back and get put on hold and told they will call me back in 5 minutes. 3 hours later i call back and speak to the same person and she puts me on hold again! Then the same arrogant "store manager" answers the phone and makes a million and one excuses. "the store is very busy". And then proceds to tell me that the problems i am having are very uncommon for such an expensive couch. Ok fine but it is happening to me. So honour the refund i was promised. He just proceded to be rude and plain stupid so i told him i would call back and speak to the manager that promised me the discount. That person i spoke to first should be fired! I have never had such a horrible so called manager experience like that before. Amart if you have read this till now, i am not interested in any more excuses!! Unless you reimburse me for all the rubbish you put me through or give me this couch for free, i don't want anything else to do with you. I have been a loyal customer for years and this is the thanks i get. Never will i ever buy anything from you guys again. This has been the worst experience! You don't even deserve one star. Thanks for nothing amart.

Affordable furniture_excellent service Super A-Mart Cairns – I've bought various items from Super A-Mart over the years and have found the service very good at the Cairns store. You get what you pay for and some cheap items may not last as long as more expensive items. I try to choose items that feel solid and well constructed. I don't buy solely based on fashion and appearance. Some years ago I bought a… Read more

very solid timber dining suite that is almost indestructible, and looks lovely too. Recently the staff went to a lot of trouble sourcing two bedside chests that I found online, which were no longer available in the Cairns store. Staff were extremely helpful.

Bonded leather peeling – I bought a couch in April 2011 and in October 2013 it started cracking then within a few days it peeled and looks awful! I contacted the store in cairns and was told it's just too bad, just out of warranty! I was appalled!! Do we live in such a disposable society!! What an absolutely awful product that only lasts 18 months or less!!!! It's not… Read more

good enough! I bought a whole house full of furniture!

Just want to know what I can do!!!

Bonded leather cracking/peeling

Fun fact – one fun little fact (something commonly known and done throught the customer servcie industy- having spent 5 years in the industy i know a few dirty tricks), managers, store owners and workers go online and make a good review about the products and or services when they see bad reviews. why? well because of one simple statistic when a customer… Read more

is happy they tell a friend- they wont go searching online for a place to put a review. when a customer is not happy they will tell ten people- and will most likly go online to make a review and share ther feelings.

Now for my review, i see prices for items in store in the brisbane area are way cheaper then cairns- as they need to ship items to cairns i can understand a bit of a price hike, but $100 + Per Item is a little overboard. especially seeing as my sofabed is now broken after 6 months and its barely ever used i am not looking forward to trying to get this replaced as when i was shopping for it i had a worker follow me around the store and point out everything that was expensive, wouldent leave me alone until i told him to go away and still kept coming back shoving his nose into the conversation i was having with my husband. when we did finally decide on what we wanted the man who was overeger to make a sale could not locate what we wanted and would be 6-9 months before they would get another shipment. we then settled on another item and wer told that too was out of stock and by this point i was getting so annoyed i asked to just take the item from the floor to which he said was not for sale. so in the end we walked out with two items we dident want in the first place but needed as we cannot sit on the floor.

the delivery came late which was a huge inconvience, i do have a life and cannot sit at home all day awaiting a delivery that was promised an hour previously.

so im going to be trying to get a replacement for my broken sofabed but definatly will not be making another purchase from superamart anywere in the world ever again.

expensive, employees overeger to sell yet happy to make u wait half hour to pay, desplaying items that are out of stock and not for sale.