Smart Care & Fabric at A-Mart is a Joke - Please do not get any Extra Care - Its a Scam
No Matter what you do, you can never get a decent replacement or repair with A-Mart as they have too many fine prints - you only care to read when you try to make a claim. Do not trust any sales person there, their fabric is not the best.
Smart Care requires you to make a claim for 1 stain within 7 days and no Guarantee to fix it completely.
What should people buy extra protection for if it doesn't actually protect you form any unforeseen damages. Its a joke frankly speaking...
Damaged bedroom suite
Purchased a queen bedroom suite, it was delivered a week later. Put the suite together, noticed staple marks all over the tall boy and side dressers, scuff marks, dents. Called Amart Oxley to raise these defects, they basically told me it’s a rustic look everybody is getting into and that if I wasn’t happy I could opt for a $50 cash card to spend at their shop. Not sure what to do other than request a full refund, not only was it a mistake going there, it was a bugger of a thing to put together.
Horrible sofas and chairs
I have bought two sofa lounges and eight dining chairs from them. All of them have started falling apart after only a couple of years. They use really cheap material for their furniture that cant even last more than two years. First one was a leather sofa. Replaced it with a fabric sofa and that has also started falling apart after only two years. So disappointed with the quality of their furniture.
Excellent customer service and returns policy
Bought an outdoor setting in 2014 but all chairs broke and we're unusable. Bring 2018 now I thought that there was not much I could do. How wrong was I! I found the receipt which advised there was a 5 year structural warranty on the setting. Called super amart who sent me a link to lodge a warranty claim. Long story short, within 24 hours a refund was approved no more questions asked. Best experience ever and great to see super amart stand by their products and warranty
Lounge Suite. 1 x 3 seater 2 x recliner Arm chairs
Bought lounge suite. Cost a lot. 3 seater main wood frame broke in 2 weeks. Guys took it away fixed it brought it back now have thick wooden frame which you feel against bum when sitting or hurting back when laying down. All lounge suit cushions including arm chairs lost fullness in first year. Arm chairs are rickety and unstable and falling apart. Its just me and my wife no kids and we saved up for ages for a new lounge suite. Unfortunitly we misplaced paperwork after first year we reached out to the store anyway hoping they would remember or have record of repairs like a receipt. But we were basically told to suck eggs.
- Verified customer
Very Bad After Sales Service
Purchased a Two and Three seater sofa almost a year ago and the three seater sofa colour started to fade and the seat in the middle one loosened and the cushions at the back sagged. I called the Oxley store from where I purchased and ask them that I had extended insurance on them for 5 years they said someone will get in touch with me. But haven’t heard anything. Only once someone called and after that it’s been weeks that no one seems to care. Really upset and will recommend no one to buy from there.
- Verified customer
Poor quality product & bad after sales service
Bought leather sofa from Oxley about 3 years ago with leather protection. Leather has started to peel. Warranty claim forwarded to a different company called Care Cover which refused to fix it as its due to poor product quality. Premium price paid is a complete waste!
Got a shale corner lounge with sofabed. Welding broke on the bed in the beginning of december 2016 and carnt even sit on the lounge, went down to the oxley store and told them about it. the store was busy and they couldn't get rid of me quick enough out of the store. contacted customer care and sent them photos in an email like they asked. They sent me a online form and i filled it in and sent more photos that they asked for. Got told someone will contact me, i got a phone call from some one to say they got the repair form from super amart but ...nothing since. I then called them yestoday the 19/1/2017 and asked what was going on and they said it was put on hold (she dosnt know why) and she will ring the technician when she got off the phone and get them to ring me asap (still nothing). I was also told that if they carnt fit it i will have to go and replace it. not happey as we had family over from Florida for Christmas and needed that sofabed, they had to sleep on the thin airbed on the floor. Its going on to 4 weeks with out a 3 seater lounge and only a 2 seater lounge to use. $2000 down the drain as they dont make this lounge anymore or use the same colour fabric.
Poor customer experience
Have bought alot of furniture from Super Amart in the past and have ever had a problem and if I did they fixed it promptly. I then moved to another suburb. I purchased a 3 seater spartacus lounge and 2 recliners 2 years ago. First lounge the recliner part wouldn't work so it got replaced. 2nd lounge the recliner worked but was unable to go back down. Third lounge now had a hole in the middle which you can fall into and hurt yourself. Lounge is no longer functional for its intended purpose as a 3 seater lounge. Only 2 people can sit on it and be...on a lean into the middle. Called the store and they were willing to offer me a different lounge but as I had to replace due to family coming for xmas I no longer require a new lounge. Was put through to customer service team who offered me $500 to keep the lounge. I declined the offer. Then today they offered a repair. 3 lounges in 2 years. I will no longer buy from super amart. The customer service I received is unacceptable and I am entitled to a refund. The ombudsmen will be in touch.
- Verified customer
Few bumps in the road but very helpful staff
We've had a few dramas with our new bed frames breaking on us suddenly and although it has been very frustrating, every time staff have been very helpful and found us a good resolution. The issues we had were with the product and not the staff, if you treat the staff with respect they will help you.
Thank you for good customer service!
This is not 100% leather so upset with there service
Buyer beware apparently 100% leather peels my lounge is wearing and peeling in the joints After just 18 months leather lounge they have used the excuse.saying my kids have spilt coke on it that my husband has said he never cleaned it what a load of crap
The staff member at customer care said she won't send another person out to look at it and that I will have to pay for someone to come out again I asked her what the escalation process Staff member said go to the ACCC Don't worry I will go to ACC & Fair trade and anyone else who will hear me ...
Great after sales service
Purchase a lounge six months ago, the seat foam collapsed and the back cushions out of shape, Amart offered replacement lounge or a repick on a different lounge, went out of there way to accommodate my delivery time, all done and changed over in under a week.
Worst store and staff to deal with
Asked to lounge to be delivered on weekend morning. They called on Friday saying can't deliver in morning. Asked them to postpone it by another week and make sure it is delivered in morning.
Waited another week and received call on Saturday morning saying will be delivered afternoon as they have loaded it first and is at the very back of the truck.
Feeling frustrated and angry. Have to stay back from work because of this delivery issue. My place to Oxley store is 10 minutes drive.
Crystal Sofas..don't even think of buying one!
Further to my review in Dec '15..contacted by Super Amart re sofas and told out of warranty and not their problem. Nobody came out to view the sofa in question, which is deteriorating even though we don't use it. The bonded leather is coming away from the backing.. A second sofa and tub chair are fine..just the sofa bed! Obviously a fault. Super Amart are off our families list of stores. Pay more even if the items are only for show as the bonded leather crystal sofas are absolutely rubbish. You cannot even recover them because of the stitching...and you it would be cheaper to go and purchase a decent one elsewhere. Once bitten forever shy..council pick up in May! Oh and a few years ago we purchased Madang furniture for our sons room and upon opening the various boxes, found that there were broken parts in every box and they had to come and pick up and we got a refund. Even the chest of drawers had screws missing and wouldn't stand properly..not good quality. Off to IKEA and no problems.
I had to give one star. ( no option for nil stars)
I have bought whole house lot from super Amart and will not make that mistake again. Today i have found out that the bedroom suite which i was told was solid wood, is all particle board and has no solid wood at all, even the main post on which the bed is standing is also custom made wood and was swollen with the little water spilled around.
This is for all the people want to buy from Amart..
October 11th 2018 Update: NEVER BUY ANYTHING FROM SUPER AMART
Bought an ORTHOKINETIC luxury mattress 2 years ago for $2499, already been repaired, within 2 months and after repairs it is worse than before. We are not using it anymore.
Will never shop at Super Amart again!!!!!
I had a warranty swap over. [name removed] was very rude and abrupt to me. He did not return any calls. He spoke rudely to one of his work colleagues in front of me. He made me feel I was a butden. On the other hand-not wanting to deal with him anymore. [name removed] helped out instead. He listened to what I had to say- he pointed out to me what I was trying to point out to [name removed]. And most of all I got good vibes from [name removed].
So incredably disapointed!
Both my sister and I bought a leather lounge each, which peeled and the leather feel apart, my sisters was replaced, but i was given a store credit as i was told that there was a fault in the leather that was on the couch. I spent an additional $300 on top of the credit and got a new leather lounge chair. it has peeled AGAIN and is almost bald ! I was told by the manager at the super amart oxley store that they didnt have to replace it as they would take the warrenty from the first purchase. i tried to explain that it was not replaced i was giv...en a store credit and spent an additional $300 but he wouldnt listen. We are stuck now with a chair that looks awful - its BALD this is not what i would have expected! that is 3 leather lounge chairs that have peeled from super amart (my sister passed away so we gave away her replacement lounge chair but i can almost guarentee it happened to her's to). I dont know what to do, we cant afford to replace the couch with out a refund, we want a refund so we can buy another lounge from some where else, but the manager was so rude and insistent that they didn't have to replace or refund it. I could honestly cry it has been such a horrible experience! Neither me or my family and friends will ever purchase any thing from super amart again.
Disappointed with quality of products and warranty
Bought a leather corner chaise suite when it went on sale. have looked after it very well applying leather gaurd etc and have no pets.
Just over 2 years and leather started cracking up. Went to discuss this issue with the store and was told its out of warranty but they will allow me credit towards buying other lounge as they don't have any similar corner chaise. I spotted one which is just the same one except for change in name. Was told its has better covering and better than what I had, which is not true, as one I had came with 2 yr warranty...
We bought a 3+2 seater recliner from AMART but the leather disintegrated with in the first year.
When I contacted the AMART, they were pretty rude and did not show any interest in solving the issue.
Now looking at this forum I realised this is common problem.
Peeling 3-yr old corner chaise lounge so disappointed in Super Amart
Bought just over 3 years ago. We have loved it until the bonded leather started peeling off of it. We paid $730 for this couch and in good faith expected it to last much longer. We are extremely disappointed with the quality and feeling ripped off and upset.
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