Amart Furniture QLD, Virginia

Gladiator recliners are garbage – Bought gladiator recliners, neither myself or my flat mate weigh over 100kg and in a month or 2 of owning these aparent beefed up chairs one is hard to close recliner and sagging one side, also dropped an inch. I have rated one star for now, however will change rating if I have any luck in having this faulty product replaced, however after reading reviews here I doubt will happen. Show details

service has been above and beyond expectations, thanks Amart – My wife wrote a fantastic review only 4 weeks ago in regards Amart Virginia, and because they were so wonderful we have had further contact with them. Our modern society has lost the personal touch and very few business are as helpful as Amart Virginia has been to us. Not only would I back up what my wife said a month ago, but I would have to… Read more

say that this business is worthy of the highest praise and they made it very clear that it is important to them that the buyer is happy which they well and truly did for us. Life has taught us that people are very quick to complain, and very slow to praise. Unfortunately, when it comes to reviews, it can cause a company to look bad and this is the reason we wanted to put in our experience.

Thank you Brian and the team from Amart Virginia for all that you have done, you have no idea how much it has all meant to us.. And Brian, thanks for being so helpful and nice.

I am so surprised at the negative comments as we have had fantastic service – If I could put a 20 out of 5, I would for service, they have been fantastic and could not have been more helpful. We brought a lovely lounge suite, and when we unpacked it, it had a scratch on it which was perhaps done by us as we took the plastic off it. My husband went straight down to Amart and said that he might have done it when he took… Read more

the plastic off it, and the service that we received from Amart at Virginia QLD was superb, they were wonderful about it and it will be replaced under warranty.

The only complaint that I have is that it is no where as comfortable as the one in the shop which of course would have been worn in. This would not normally be a problem for a family as they would wear it in very quickly, but as I am the only one using it it will take years for it to wear in for me. That is the only thing that disappoints me as it is not anywhere as comfortable as what we tried in the shop..

Great Prices & In Store Experience - Love our new outdoor setting! – The staff at the Virginia store we very helpful and attentive on multiple visits to store. They had an extensive range of outdoor settings with very competitive pricing compared to other stores we looked in. Our purchase experience was seamless, all staff are equipped with personal devices to put the order through on the spot (no need to wait at… Read more

checkouts) making the process super quick and easy. The ability to pay your purchase off in installments whilst you wait for it to come into store at no extra cost is definitely an added bonus. Great communication from the store regarding delivery and pickup, I will be shopping here again in future.

Cheap electronics – First 5 minutes of arrival all electronics died on my brand new couch. Paid over 3000 dollars and had to submit a warranty claim within the first day of arrival Show details

Poor quality products and customer service. Quality guarantee is a farce – Absolutely horrid worksmanship. Bought this set back at the end of 2022. Its now march and the table laminate is peeling, the chair legs aren’t level and the cushions are degrading. Wouldnt recommend this product or any of Amarts products. I have raised this for repair and replacement as per their quality guarantee but was declined. Will be raising further. Stay away. Stick to harvey norman. Much better quality and service. Show details

HQ customer service appalling – This review is rated as a reflection of Amart HQ not the Virginia team who on the most part, did a great job. Given the lack of customer experience and the impersonal approach from HQ combined with lack of interest regarding a warranty issue on outdoor furniture that cost me $4000 (and had sun damage within 3 months), I would never buy from Amart again. Show details

Product Lost colour in just 6 months – I bought the sofa set from Amart virginia just 6 months ago, it has lost its original colour. I did put warranty claim and explained that it is sitting in family room against the window with always closed double curtain but they refused that saying it is not something to do with manufacturers. So the result is they cant do anything. I have 3… Read more

pieces in total all of them lost its colour. 1 of the piece is sting against the window but other two? No other two are right under the shade but its also lost the colour but Amart won’t believe it. Ok thanks Amart lost its permanent client for ever.

I would not recommend AMART FURNITURE anyone.

Spontaneously Shattering Furniture – Purchased a glass dining set in October 2019. All went well until it spontaneously shattered early May 2020. Not a single item of any weight was on the table at the time. The millions of pieces of glass continued to pop on the floor. Decorative items that were placed on the table also smashed along with permanent dents and scratches left all… Read more

over my flooring.

Contacted AMART with the issue only to receive a reply that shattered glass is not covered by the 3 year warranty and they will not do anything to assist us. So our table that lasted only 6 months will NOT be replaced. NOT HAPPY!

never will we shop with these thief’s again – When we paid the $5500 for our leather lounge sweet we were also sold the leather care package which we were told at the time that any damage from kids to animal damage was covered guess what what a crock of lies. We were told we didn’t clean them enough and it was our fault so not covered Show details

Received half product and extremely rude behaviour from the staff – I had purchased Torelli Lamp Table on 7/11/2019 for $20 special price. Sales Person sold me incomplete product. It usually comes with 2 boxes and he just gave me 1 box. This morning I spoke with "Trever" and explained the situation. Firstly, No apologise from him for inconvenience. Secondly, He is asking me "why it was sold for $20" (I… Read more

really doubt is he trained staff, who is not even aware about pricing) Third, Extremely rude tone of talking. Because I said I am flying to Sydney for work and my wife will have to drive from Kippa Ring to Virginia. Which is so inconvenient for her. Might as well we will collect it from North Lakes store (And the stock was available in the store). He said its not possible.

So I said I need refund, he said "Yes" we will give you refund but still you will have to come to store. And I said its not my fault, that "you" gave me incomplete product. And he says its "Stores" fault not mine.

So, again I doubt is he representing store or is he working for himself.

At the end he didn't gave me any solution and I said I will speak to customer service, and he terminated call by saying "OK SEE YOU LATER"

I am a regular customer of Amart North Lakes and have purchased thousands of $$ items from the store. For me $20 doesn't matter much. But if this is the way you guys treat your customer, then I am sorry to say, I will never buy anything from your store.

I am defiantly taking up this issue to social media and posting up the review about your staff "Trever's" behaviour on Google Review.

Thanks.

Service In Virginia Store Very Poor, Staff Don't Know About Any Thing You Ask – Service in Virginia store very poor, staff don't know about any thing you ask, walk behind each other , ask them to try electronic reclined sofa , they said go and connect yourself, I been nearly hour and not any help from this lazy people, never back to this store, not recommended Show details

Poor Customer Satisfaction and a rude store manager!!! – After heading in store to get a new couch after having two fault/warranty claims for the same couch we were given no help by the store manager Mark at the Virginia Store. After driving there and back twice with a faulty couch we asked for a discount on a couch further then the usual customer discount allowed as we were getting mucked around. He… Read more

had no intention of helping us and said he had no options to offer us but when speaking to the customer service centre on the phone they said if they were able to offer a discount they’d be happy to after all the muck around, unfortunately it was up to the store we had purchased it from. After speaking to him and having a think about our options we went to find him again to overhear him talking about to another colleague and laughing. Once he had finished talking with no intention to help he walked straight past us after we were waiting for him to finish. We were thankfully served by another team member but I was disgusted in the disrespect shown by this so called Store Manager. Will never be going back to Virginia store again once I receive the new couch I had to pay for at normal price. This store does not try hard to make there customers even slightly happy or feel appreciated instead I feel exhausted and ripped off!

2 lounges delivered the cardboard and plastic bagged for easy removal by a friend but work commitmen – Happy the lounges even tho they ran out of stock but your delivery service I'd part of customer service and need to trained on the basics.  Show details

Salt Outdoor Canopy Daybed - Amart Virginia – Do not waste your time purchasing this Product. I purchased and initially it was exchanged due to faults. Then within the year the Canopy became dry and omitted a powder like particle. This then deteriorated quite quickly and became all thread like, eventually the fabric frayed and tore. I approached the Store and was advised that it was not… Read more

covered under warranty. An Outdoor Item that is not fit for purpose!! that lasted under 12 months and the Customer is disadvantaged!! Not good business Amart.

Misleading – I have been waiting for stock to arrive of Marcello Sofa Pairs which I was advised both, in store (Virginia + MacGregor) and "online chat," they are due to arrive mid July - cost $1599 for both. However if I want to purchase them separately from either store (Virginia + MacGregor), 3 seater $1119.20 and 2 seater $799.20 - (Total $1918.40, they… Read more

are in stock!!! I contacted Amart seeking clarification, who confirmed the sofa pairs are out of stock but if I buy them separately they are in stock! Can anyone else see misleading false advertising. or is it just me?

Nixon Sofa Bed – I purchased the Nixon fabric 3 seater sofa bed online. I went to add the legs on and you can see that the legs supplied are different to what has been used previously. I rang Amart Virginia and was advised this was because of the weight of the sofa bed, which I could understand as it is heavy. The only problem is Amart did not check to ensure… Read more

all the legs fitted properly and now I have a leg which sits out compared to all of the others. In order to fix I am going to have to get someone to drill another hole in the base which I'm not happy about. With all the trouble the removalists had of getting it into the room returning it would be a nightmare. I would definitely have to think twice about purchasing from Amart again.

Kids bed purchase – My daughter and I went in store to purchase a kids bed and mattress, we walked from one end to the other no one came to see if we need help. So we found what we wanted and went straight to the front desk to purchase them, a women walked toward us then turned around without serving us. The girl at the front counter was very helpful and we purchased… Read more

what we wanted. But I think the staff need a bit of training on customer service cause we didn't get any.

Online shopping was easy – I purchased a corner lounge online. Usually we would purchase in store to get exactly what we want and also to get the best price but I was happy with buying it online as we were after a very specific product. I purchased online on the Saturday and on Sunday I had a call from the store to organise delivery. Delivery was fast (4 days after… Read more

purchase). We received a call the morning of delivery and were advised a 2 hour window for delivery. They were about 5 minutes late but were helpful and delivered it upstairs into our lounge room.

Bad service with lot of lies – I purchased a bed In store around the 21st of December(Paid in full), I was guaranteed it will be delivered by the 24th of January at the latest, even on the invoice it says ready instore in 4-5 weeks . I went to their store on 15th Jan to check if the bed is on time and their sales rep again promised that bed is in the warehouse and may take… Read more

couple of days to arrive in store for me to pickup . I rang on 23rd to see if the bed is arrived but their customer rep said that bed is not due to arrive at least for next couple of weeks which contradicts both promises that they previously made i told her about their sales rep promise previously but they said they never promise a date which is an utter lie again. They could not give me any dates and lied about pickup dates and they refuse refund and the only option i have is to choose a new bed without my fault . I looked their beds and nothing nearly matches the one i bought .I always had to call them to be updated on my order, Currently no one can help me nor give me a date that i could pick this bed . I have 0 confidence on this company

I would never deal with this company again as they lie to make a sale and forget about you once you make a payment

Great service – I dont usually write reviews but felt compelled to do so after a really hassle free buying experience from virgina amart. I have purchased from there on several occasions and the salespeople were friendly,informative and not pushy like some places i had shopped. Also the guys that loaded my stuff into the car in the pick up place were really helpful and careful loading it in my car assisting me to drop the back seats when i didnt know how.  Show details

Still waiting – I am still waiting for my mattress to be delivered after ordering three mattresses and only getting two as the third was the wrong size. It is supposed to be delivered tomorrow after being told it would of been quicker if we rung them Friday...news break we did and got told Monday now it's Tuesday but no apology given for this no compensation given. Let's hope it gets delivered tomorrow.  Show details

Extremely bad customer service and quality of product – Bought a bedside table and started putting it together. One of the pieces was broken. This happened the last time I bought a coffee table and lounge suite. I called and asked for a replacement to be delivered out and she told me that would be an $88 delivery fee. I explained that this had happened last time and I shouldn't have to use my time and… Read more

resources to fix their bad quality mistakes. Due to her attitude and unhelpfulness I asked for a refund. I now have to take a half constructed piece of crap back to that store to get a refund and I will NEVER be back.

First time Super Amart Customer - Extremely Happy! – Have never purchased from Super Amart before but I had been shopping around for outdoor furniture which is ridiculously expensive. They had a 20% off sale and the discount was almost $500 which was amazing value as the products came with a 3 year warranty. I thought the catch would be that I would have to wait 8-12 weeks like Freedom Furniture… Read more ·  1

but no, I ordered online on Sunday night (after shopping and comparing all day) and got a phone call on Monday morning to confirm the products were in stock and would I like it delivered tomorrow! Truck came on time and everything delivered in tact and looks absolutely fantastic. I am thrilled with the outdoor set, the quality, the service and the speed. Maybe I got lucky but I wouldn't rule them out based on the negative reviews - don't forget people don't often take the time to write the good reviews.

Disgusting Service! Liars and Highly Minipulative! – Went into the Super Amart Store in Virginia to get my mums furniture sorted for her new place and was so happy with the service given by the staff. We were even given a deal to take a piece of furniture (the buffet) outof the package and they would minus the cost for it as we didn't need it... So everything was sorted, until... The furniture… Read more

arrived which was a dining package and lounge set. We unpacked and put together the dining table then moved onto doing the chairs. Only to find they were the wrong chairs and were so uncomfortable we did not care to sit on them. My partner contacted the store and was given a response saying because we didn't purchase the entire package (the buffet that was taken out as the salesperson was happy to do) we were given cheap chairs and would need to pay $300 extra if we wanted the other chairs that matched the packages description. We were never informed of this nor aware that that's how the deals worked.

So my partner agreed to have the buffet sent out with the correct chairs and pay for the buffet $200. So the buffet was sent out and the chairs.

Then the issue with the lounges came around.

My mum was not able to be with me when we purchased these particular lounges but we were told that if she didn't like them we could have them brought back and store credit would be given to my mum to purchase what she needed.

She did not like the lounges as they were inconvenient for her health issues which are diabetes, arthritis and mass fluid build up in her legs and feet. So we brought her in to find a recliner as this would be more appropriate for her needs.

The store lady told us that would be fine to do an exchange and my mum just pay the delivery costs.

So they came and picked up the lounges and gave her the new lounge in their replacement.

She then gets a call from the store saying there are stains on the lounges and she will need to pay a cleaning fee! I know for a fact my mum placed multiple padding onto the lounge in order to sit on them. She didn't even use one at all as it wasn't appropriate and at times she used the dining chairs to sit on instead as she had to put her feet up to reduce swelling. I saw those lounges and looked over them the morning they were picked up to make sure she wouldn't be paying anything else. There were no stains anywhere they were still like new!

When my mum tried to question this she was fired back at with "you got a great deal on those lounges". And that they would contact her when they have the cleaning fee amount for her to pay.

My mum has been given service that I am disgusted with! I cannot believe how much these people have tried to pull money outof a sick elderly lady who, if myself and my partner didn't get involved, would be charging her through the nose!.

We will never be purchasing anything through this place again and advise if you want what you pay for and expect good customer service. Go the extra way and pay a little for it. These guys have left me, my mum and my partner stressed for weeks!

Absolutely appaulling and sneaky. If this reclining lounge has issues I will be taking this issue way further if it's not handled correctly and as promised.

Czar Corner Lounge – CZAR Corner Lounge. Upholstered in Saddle. Pocket Spring Seat Cushions, No Sag Seat Foundation. 12 month warranty - Everyday Product Total Cost was $1000, it was purchased 10/06/2014. When we purchased the CZAR Corner Lounge we did discuss with the Salesman that the couch was bonded leather so therefore wasn't as hardy as proper leather. The… Read more

salesman said it would last at least 5 years. We were encouraged to purchase the Bonded Leather Protection for $99.95 to cover any accidents/damage occurring in the next 3 years which we did (this protection was provided by the Leather Doctor).

2016 cracking appearing on one of the cushions. Over the next few months, it spread over the cushion and the black started to flake off. Within 6 months, the damage has now spread across 3 cushions. We also started noticing black fabric on our carpet when we vacuumed. Contacted both Super Amart at Virginia as well as the Leather Doctor Both companies advised me to contact one another and neither wanted anything to do with it. Super Amart advised the couch was outside the 12 months warranty and the leather doctor said that it was a manufacturers problem therefore not covered by them.

I do understand that this couch wasn't going to last forever as it was the "cheaper version". What I didn't realise is that spending $1000 would only last us 18 months.

Shocking Service – I bought a new lounge at full price which had no bolts for the legs. I was told to visit the store when I called up. The store then said when I arrived that they would send out new bolts within 3 days. 2 weeks later no bolts and no call to advise of any delay. I'm in real estate and have advised all clients when furnishing not to shop at Super… Read more

Amart as I have called again and was told they must be in the post. Any reasonable business would have spare bolts on site. I will have to go to Bunnings!

Customer service sucks big time would have walked out had my wife not wanted a certain product – 3 Amart stores and we had to sell it to the staff to be able to buy it. Eventually I had to approach the accounts counter to get served. Then 3 times they accused my wife of not knowing her own name when completing the computer crap, just to buy a dining room table for cash. Not credit cash and it still took half an hour to get a receipt then got… Read more

it home one of the chairs I can not assemble due to a poor bolt self tapper and the table also has a similar problem which I will now try to negotiate to get replaced. God give me strength. 3 hrs to assemble.

Not only Virginia have also walked out of North lakes store for crap service.

Amazing service – Am so Happy that Ben has helped resolve our problem....the customer service outstanding....we will definately return to this store if we need to buy anything again.  Show details ·  1

Thank you Super Amart at Virginia Qld – Yesterday I went to your store to get some replacement plastic ends for my bed slats. Staff very helpful and to my surprise they arrived by courier this morning ❤️  Show details ·  1

Bonded leather couch – We bought this lounge 3.5 years ago it is also a bonded leather product. The material is disintegrating without being used. It is literally falling apart. Inexplicable! I know it was not a high end suite - but I would have expected better Superamart. We have bought a lot of furniture from you guys over the years but this is a massive disappointment.  Show details

Bonded Leather Lounge Suites – I bought about 10 lounges and thousands of dollars worth of furniture from Super Amart. When the all lounge suites started to delaminate I complained. The reaction could not have been worse. The manager at the Virginia store would not consider I had a legitimate complaint. Even though I had spent over $10000 on product and I was a very experienced… Read more

property owner. It counted for nothing. Sir you have not maintained the lounge as per the warranty. Sir you have rented the property out so that is a commercial arrangement so that is not covered. Needless to say I never bought from them again and I never will. I went to fantastic furniture and I am getting better quality furniture for a similar price. Shop around.

Stay away from Endurocover furniture. Absolutely a rip off! Fades, peels and tears with no recourse by Amart. Show details