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Amart Furniture SA, Melrose Park

Amart Furniture SA, Melrose Park

2.1 from 21 reviews

Reviews

(5)
(1)
(0)
(1)
(14)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (1) · No (1)
  • Warranty Claim MadeYes (1) · No (1)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    1.0 (2)
Kel b.

Kel b.South East Queensland, QLD

Poor quality sofa

published

Sofas arrived with some minor damage, marks on arms from storage etc, took ages to sort out but got it swapped over.

Paid $2,500 for it but 2 years later it’s fit for the bin!!!
-2 out 4 recliner cords have snapped
-corner piece of sofa has totally gone, no weight can be rested against the back, so it’s useless.
- leather look material has bubbled and peeled in many areas
- and seats have sagged so much it’s totally lost it’s shape!!
Didn’t expect to be needing to buy a new sofa so soon!
Very dissatisfied customers

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Ali

AliMetropolitan Adelaide, SA

Allana seater

published

I bought two sofas.
Very low quality worse than i think after 3 months of use.
Very bad customer service. Answering machine is better than Amart customer service.
Never will buy any thing again.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

The reviewer stated that an incentive was offered for this review

Terrible after sale service - very rude

published

purchased furniture from them, not easy to assemble and store manager very rude. Was not told upon purchasing the furniture that it would be flat packed. Will never use again

Shop LocationSA, Melrose Park
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Worst furniture shop

published

Melrose store worst customer service will never go there again avoid. Difficult to deal with management! Bad experience and cold people

Shop LocationSA, Melrose Park
Shelly

ShellyAdelaide

  • 5 reviews
  • 5 likes

Cheap fabric that pills within weeks

published

The fabric is NOT covered by “quality guarantee “ for a reason. It’s cheap rubbish. Pills in weeks. Don’t buy it! I’ve only had my sofas for 3 months and it looks terrible with pilling! I’m very unhappy. Plus they tell you it will be two weeks wait for your order to arrive so they can score the sale but it really takes 6-8 weeks. Go elsewhere and pay a bit more. Cheaper in the long run.

Shop LocationSA, Melrose Park

Product Not Available

published

Online.
I would never shop here again, ordered online, says goods in stock, get a phone call nothing is available - 3 week wait time. Now because of their stuff up I have to go into store to get money back - ABSOLUTE JOKE!
Also be aware - on your Receipt says shipping and handling $0.00, oh but wait, the store will contact you later to let you know quote for delivery.

Shop LocationSA, Melrose Park
Tali

TaliAdelaide

  • 12 reviews

Don't buy from them

published

Worst furniture shop ever!!!!
Dumped my stuff in front of house 3 hours before they were due for delivery!!!
Furniture looks terrible, completely different from store..
Don't recommend to anyone!!!

Shop LocationSA, Melrose Park
Belle

Belle

  • 8 reviews
  • 4 likes

Stay away

published
Shop LocationSA, Melrose Park
Michael H

Michael HAdelaide

  • Verified customer

Outstanding Customer Service

published
Shop LocationSA, Melrose Park
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Hurley sofa Marion Store

published

Customer service terrible. Very rude man wasn't helpful and ended saying he was sick because he was so rude when I called him out. Very unprofessional. Lounge not delivered as per agreed date, no record on system. Staff blaming warehouse/deliveries. Asked me to call them and got cycled around to store once again. After I organised daycare for children and dog and to be home from work couch was not delivered. I had to call store to follow up delivery time and date which was for a second time delayed without any call. Most unreliable and unprofessional staff we have come across. Customer service blaming their staff for misinformation. They should train their staff better with correct information instead of blaming the customer

Shop LocationSA, Melrose Park
1 comment
Super Amart
Juanita B.Super Amart
MJ74

MJ74AU

  • 5 reviews
  • 2 likes

Worst flat packed tallboy ever

published

I purchased the Alexia 6 draw tallboy.
When I got the box home, I realised it was in 27,000 pieces. It required two people with a powerdrill and 2 hours to put together as stated in the instructions.
I rang the store and told them I was not happy with this and should have been told as I am a female, with no drills! and I live alone.
They referred me to a person who quoted me $125 to put together which turns a $299 tallboy into $425. I explained that was not acceptable.
They then arranged to send an employee from the store for $50 to assemble.
I agreed to this. The poor boy spent 2 hours and 45 minutes assembling the drawers. He worked non stop and he knew what he was doing!
I would not recommend this product to anyone.

Shop LocationSA, Melrose Park
1 comment
Super Amart
Juanita B.Super Amart
  • Verified customer

Bad quality products even worse service. Do not buy!

published
Shop LocationSA, Melrose Park
4 comments
Super Amart
Juanita B.Super Amart
KarlW
KarlW

All good for now! :) this was posted last night

KarlW
KarlW

Good experience

published

Recently purchased large amount of furniture from Melrose Park SA store. Staff member was extremely helpful. Furniture was delivered on time, only had one piece missing. Called for the piece, I expected to wait for it to come from overseas but the brilliant man in Queensland organised the piece to be sent by express post and received it within a week. Could not fault the service of the staff or quality of the furniture. Would definitely recommend to others.

Shop LocationSA, Melrose Park
1 comment
Super Amart
Juanita B.Super Amart

Hi Sue,
Thanks very much for sharing your experience with us. We'll pass your kind words onto our team at Melrose Park!
Kind Regards,
The Super Amart Team

Alea

AleaAdelaide

  • 2 reviews
  • 1 like

Can't give nil stars

published
Shop LocationSA, Melrose Park
2 comments
Super Amart
Juanita B.Super Amart
Alea
Alea

Look at how many terrible reviews Amart has.. I can't believe you are still trading and haven't been closed down for good! Fair Trade needs to step in and investigate, you won't get away with ripping people off for much longer, mark my words on that

Robynr

RobynrAU

  • 3 reviews
  • 3 likes

Great Service and Products

published

I brought the settler queen package from Melrose Park. Great sales person and store manager. After reading product reviews about the mattress I purchased I was sceptical but proved to be a winner. Delivery guys fantastic shame they don't take the boxes away though. All in all very happy with everything. Cons putting together the wood bed was difficult on my own. I wish I knew

Shop LocationSA, Melrose Park
2 comments
Super Amart
Juanita B.Super Amart

Hi Robyn,
Thanks very much for sharing your feedback with us. We're so pleased to hear you had a positive experience with our team at Melrose Park. I'll certainly send on your kind words to them :)
Kind Regards,
Hannah & the Super Amart Team

Robynr
Robynr

Your welcome credit where credit is due. Will always buy from you guys and have referred friends on to you. They all love my bedroom package as do I. Thanks again you guys are well and truly above Harvey Normans :)

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Perfect will come back

published

Jessica serviced me and she was fantastic service was good and will recommend anyone to go there fantastic very happy customer and the manager was fantastic aswell

Shop LocationSA, Melrose Park
1 comment
Super Amart
Juanita B.Super Amart

Hi Jolene,
Thanks so much for sharing your feedback with us! I'll certainly pass your kind words onto Jessica and the team at Melrose Park.
Kind Regards,
Hannah & the Super Amart Team

Russell

RussellAdelaide

Shocking Service

published

Order a bed suite and mattress on 7th of feb. Took mattress week later and been waiting for suite ever since. Everytime we ring get a different excuse and a longer wait time. No calls to update having to chase up to find out its gonna be another two weeks. Then to call weeks later to find out another 3 weeks. Get told draws are ready but bed be mid april when we got told 2 weeks ago would be now. Tired of excuses and dont understand why it takes this long and why we get lied to saying it's on a container then its not. Then its just left then again its not its just left.

Shop LocationSA, Melrose Park
5 comments
Super Amart
Juanita B.Super Amart
Russell
Russell

Its under my partners name Elyse Jones order number 364-898669 and its the Melrose Park Branch on south road. Adelaide

Super Amart
Juanita B.Super Amart
sanchap

sanchapNSW, 2880

  • 6 reviews

After Sale Service, WHAT SERVICE?

published
Shop LocationSA, Melrose Park
1 comment
Super Amart
Juanita B.Super Amart
Bec

BecAdelaide, South Australia

  • 16 reviews
  • 4 likes

Suspicions are fading.

published
Shop LocationSA, Melrose Park
1 comment
Bec
Bec
Mish

MishAdelaide

Outstanding customer service and product

published
Shop LocationSA, Melrose Park
1 comment
Super Amart
Juanita B.Super Amart

Hi Mish. Thanks for your feedback. We are so happy to hear about your great experience. We will pass this on. Thanks, Super A-Mart team!

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