Amart Furniture SA, Melrose Park

Poor service – So, we went into aamart to buy a table and tv cabinet the guy serving us was constantly walking away to get prices and then attending to other customers, we were in there over an hour & when he eventually gave us a price and we decided to purchase a tv cabinet (didn’t bother with the table because it was just taking soooo long) it took over 6… Read more

weeks for it to be in stock! when we picked it up and put it together I noticed chips in the top of the cabinet and the coating peeling off so I contacted customer service asking if we could get a new top or swap it for a new cabinet I was told they’d give me $90 but then my warranty will be void so I paid nearly $500 for a cabinet that was faulty and they want to give me $90 UM NO THANKS! I asked for a replacement, I got it a lot quicker than receiving the first one, they asked me to dismantle the first one and take it back, I called them and told them it had been glued together with the glue provided in the flatpack and screwed so they let me take it built, come home unpacked it and guess what SAME ISSUE I have contacted customer service and am still waiting for a reply, it’s very frustrating when you purchase “new furniture “ and it’s already damaged, after the experience I’ve had with aamart it’s safe to say I won’t be shopping there any time soon AND if I want flat pack furniture I’ll go to ikea

Very poor quality products and zero warranty backup – Pathetic after sales warranty. $400 buffet, supposed 5 yr warranty Paper thin crappy laminate has all started delaminating and bubbling after 12 months. Warranty declined, not even willing to meet us half way or discount a new one, absolutely pathetic attitude. Don't buy anything from A Mart it is all junk. Show details

Barbosa Outdoor Table faulty – Black paint under glass table peeling off in spots, noticed two weeks after setting up. Customer care claim was declined!!! Show details

pathetic after sales service – spent almost 4K on table, chairs and buffet and after a year or so we noticed the table had developed some bubbling underneath the laminate. table had only been used normally and cleaned as specified. any spill of any kind was always cleaned immediately etc. when we submitted a complaint it was met with an arrogant reply ; Thank you for taking the… Read more

time to advise us of the issue you have with your MARSEILLE Dining Table

At Amart Furniture we take pride in ensuring our customer’s satisfaction and are committed to providing you with the highest level of service.

In this case, the issue you are having is not due to a manufacturing defect accordant with our Quality Guarantee. Therefore, we are not able to proceed any further with your claim.

If you would like further information on our Quality Guarantee, click on the following link: https://www.amartfurniture.com.au/quality-guarantee.html

If you have any additional questions regarding this matter, please feel free to reply to this email.

we replied again but have received no further correspondence. very disappointed that no effort was made by them to achieve a satisfactory outcome for a paying customer and the ignore it and it will go away attitude stinks. We will not be making any purchases from Amart in the future and certainly not recommending them to anybody else

Be careful of whats included because you might have to pay later! – I had been looking for a lounge for my first home which I am currently building. Amart wasn't actually on my list to go look at but nonetheless i appeased my dad and went and had a look. Upon entering, the store was empty and I had a look around. Long story short I was being served by Joseph and I had found the lounge which suited my requirements.… Read more

I was "umming and R'ing" about the lounge and made a call to my dad to come down and have a look for a third opinion (my step mum was with me.) While waiting, Joseph naturally wanted to make the deal and below is the deal which was made on the day:- Lounge cost: $4,999.00 If the deal was made on that day and I put an order in and made a deposit he would "give me free delivery which included assembly and removal of all rubbish" and provide me "5 years accidental warranty" which is the boxes of cleaning products and if that cant fix it they send someone out (whether insurance actually would do that is another thing entirely.) He could see I was still pondering and said "I tell you what, i'll do 10 years". I said I would think about it and my dad would be half an hour so i left the store until my dad arrived. Dad arrived, and gave the green light and confirmed with Joseph that the price included 10 year warranty and free delivery to which Joseph replied "yes" and did not divulge any further details of the sale. Joseph also made me aware to keep an eye on the lounge price online because if it goes on sale i have the right to get the sale price up until delivery (i thought, how good is that?!) So i made a deposit for the lounge and was given these additional incentives to make the lounge more attractive.

Fast forward one month. I go online and see that the lounge has been reduced by $700.00, amazing! What luck, first time home owner/lounge buyer and I get the lounge at this price - wrong. I called up and the lady on the phone told me that while yes I do get the lounge at the on sale price, I now need to pay for the incentives given to me which included 10 year additional warranty and the delivery ($476). This did not make sense to me nor was it communicated at the time of purchase. What should have been said was "These incentives are only for today and this deal, if the price goes down you will have to pay for the added extra's we are giving you today" would I have paid for 10 year warranty knowing that, probably not as it is not manufacture warranty its additional! I rang the store Saturday, Tuesday and then Thursday. Thursday is when I spoke to Joseph and he initially told me that he had told me all this, i was very lucky i had witnesses with me at the time. "Here's what we can do sweetie" at that I was frustrated and patronized so I dont recall his offer but I asked to speak with the manager . Manager Theo came on the phone, initially very defensive and told me things arent "free", how condescending? I appreciate things aren't free, but when someone says "we will throw this in for you if you make the deal today" what does that suggest? Also mentioned "You were happy to pay $5k on the day and now you want things for free" it isnt about the money, its the principle. If I am given incentives and then after given incentives told to check online for sales and I will get that price how is it my fault? I was misinformed and told white lies in order to get a sale.

In the end, Theo partially came to the party and gave me 5 year warranty included in the sale price but i had to return one box in store and I also have to now pay for delivery. I was told this has "never happened before" which only makes me believe thousands of people have paid for something they wouldnt have bought in the first place.

Bottom line: Ensure you know exactly what you are paying for. If your lounge or item goes on sale, do you have to pay for things you wouldn't pay for initially?

Haven't received the lounge yet but really hoping it is of good quality, I wish i had read the reviews first. I wouldnt purchase from Amart Melrose Park Again.

Horrendous – 12 weeks ago the wife and I ordered a $5,000 couch from Amart Furniture Melrose Park, SA. I paid the $1,000 deposit a few days later, received the deposit receipt from the Store and thought everything was in hand, oh was I wrong. Last week I contacted the store to try and get an update, the ETA was 12-13 weeks so I was hopeful the couch would be… Read more

here soon. On reply the Store manager Informed me that I had missed the cut off for the quote and as a result they thought the order was no longer required.

So for the last 12 weeks Amart have kept my $1,000 deposit and not only did they not order the couch, they said absolutely nothing to me. No phone calls, no emails, no text messages, nothing. I do wounder if I hadn't contacted them how long they would of kept my money without saying anything. Their processes for tracking payments is so poor that they didn't even notice a $1,000 deposit for an order that had expired in their system .

I am beyond dissapointed. I have received the refund and now I'll start the shopping process all over again. I can assure you I will never be stepping into an Amart Furniture or any other business associated with them ever again.

You try to support local businesses but how hard do they make it ! Good bye amart – Normally expensive mem foam mattress has sagged when you lie on it and how do you prove it. Get in touch with the manufacturer err hang on we bought it from you! Just like the bar stools that broke in half. NO MORE THANKS Show details

Grossly overpriced cheap and nasty furniture! – Went into this store to look around at furniture and was amazed at the cheap, nasty, rubbish quality of the furniture, yet they have the most absurd, grossly overpriced prices for such nasty rubbish. No wonder the store was empty when I went in on a weekend. Can get the same priced lounge suite at Nick Scali and getting quality, not nasty!

Couches are not made to sit on – They sell inferior products that do not last the term of warranty from normal wear and tear. A leather L shaped couch literally split from beneath one seat and foam spilling out, from just sitting on it - what a couch SHOULD be able to handle. Sitter is 70 kilo so not even an unreasonable use. A-mart advised its wear and tear, not warranty fault, evidently a $2000 leather couch isnt made to sit on... Show details

Poor quality sofa – Sofas arrived with some minor damage, marks on arms from storage etc, took ages to sort out but got it swapped over. Paid $2,500 for it but 2 years later it’s fit for the bin!!! -2 out 4 recliner cords have snapped -corner piece of sofa has totally gone, no weight can be rested against the back, so it’s useless. - leather look material has… Read more

bubbled and peeled in many areas - and seats have sagged so much it’s totally lost it’s shape!! Didn’t expect to be needing to buy a new sofa so soon! Very dissatisfied customers

Allana seater – I bought two sofas. Very low quality worse than i think after 3 months of use. Very bad customer service. Answering machine is better than Amart customer service. Never will buy any thing again. Show details

Terrible after sale service - very rude – purchased furniture from them, not easy to assemble and store manager very rude. Was not told upon purchasing the furniture that it would be flat packed. Will never use again  Show details

Worst furniture shop – Melrose store worst customer service will never go there again avoid. Difficult to deal with management! Bad experience and cold people  Show details

Cheap fabric that pills within weeks – The fabric is NOT covered by “quality guarantee “ for a reason. It’s cheap rubbish. Pills in weeks. Don’t buy it! I’ve only had my sofas for 3 months and it looks terrible with pilling! I’m very unhappy. Plus they tell you it will be two weeks wait for your order to arrive so they can score the sale but it really takes 6-8 weeks. Go elsewhere and pay a bit more. Cheaper in the long run.  Show details

Product Not Available – Online. I would never shop here again, ordered online, says goods in stock, get a phone call nothing is available - 3 week wait time. Now because of their stuff up I have to go into store to get money back - ABSOLUTE JOKE! Also be aware - on your Receipt says shipping and handling $0.00, oh but wait, the store will contact you later to let you know quote for delivery.  Show details

Don't buy from them – Worst furniture shop ever!!!! Dumped my stuff in front of house 3 hours before they were due for delivery!!! Furniture looks terrible, completely different from store.. Don't recommend to anyone!!!  Show details

Stay away – I recently bought a package, the Alida bookcase and desk from the SA Marion store, I paid for my furniture and got told delivery was $80 and that the boxes are really big and wouldn't fit in my car so I then paid for that. I get to my car read my receipt and realised I've been over charged $70 for my furniture, go in get it refunded which was good… Read more

and an apology and the girls were polite from the start. When my furniture arrived, I noticed the boxes were actually not big at all and could of fit in my car, I'm not going to question someone to ask to look out the back to see the boxes. So I paid $80 delivery for nothing. I also bought a queen bedroom suite 1.5 years ago and was over charged for a bed side table I was meant to get free in the package, I didn't realise until I was home and read it all once it got delivered. I then called the Amart where I got it from which was Gepps cross and they said they can't do anything and to call Gem Visa and they were no help either. So I now have over paid on things I did not have to with only 1 refund. What a joke.

Outstanding Customer Service – My Girlfriend and I recently made a purchase at AMART Furniture Melrose Park and we had an amazing customer service experience. I myself have a strong retail background and I know that when it comes to sales and commission, sales-people can very quickly be perceived as pushy and can be very uncomfortable- but all the people at AMART Furniture had… Read more

a very easy going and relaxed approach in the shop. They offered help when wanted and left us space and time to think without interrupting our decision making process.

We dealt with Glen, who was outstanding. He showed us different options with a positive, attentive and comfortable approach. Glen offered very informative and helpful advice so we could make the right choice. Working in retail I really appreciated his input which was very obviously not there to make the most profit out of us but clearly his goal was to make sure we find what we are looking for while also showing us all the options.

Petar, the manager, also helped us to find the right combination and not only did we buy a couch that we came for, but with the very competitive prices they offer, and the service they provide, we were comfortable doing more business with them and will do so in the future.

Cassandra and I can highly recommend the AMART Furniture in Melrose Park and their staff to whoever wants to find great furniture for competitive prices and is looking for knowledgeable and friendly staff to give you the best advice on how to furnish your home. When you go there you will find that the staff at AMART Furniture have your satisfaction as their prime objective.

Hurley sofa Marion Store – Customer service terrible. Very rude man wasn't helpful and ended saying he was sick because he was so rude when I called him out. Very unprofessional. Lounge not delivered as per agreed date, no record on system. Staff blaming warehouse/deliveries. Asked me to call them and got cycled around to store once again. After I organised daycare for… Read more

children and dog and to be home from work couch was not delivered. I had to call store to follow up delivery time and date which was for a second time delayed without any call. Most unreliable and unprofessional staff we have come across. Customer service blaming their staff for misinformation. They should train their staff better with correct information instead of blaming the customer

Worst flat packed tallboy ever – I purchased the Alexia 6 draw tallboy. When I got the box home, I realised it was in 27,000 pieces. It required two people with a powerdrill and 2 hours to put together as stated in the instructions. I rang the store and told them I was not happy with this and should have been told as I am a female, with no drills! and I live alone. They… Read more

referred me to a person who quoted me $125 to put together which turns a $299 tallboy into $425. I explained that was not acceptable.

They then arranged to send an employee from the store for $50 to assemble.

I agreed to this. The poor boy spent 2 hours and 45 minutes assembling the drawers. He worked non stop and he knew what he was doing!

I would not recommend this product to anyone.

Bad quality products even worse service. Do not buy! – Absolutely disgraceful quality of products from Super Amart. Have had several lounges die on me, with very minimal usage as I live alone, it gets used once a week if that, current one 8 months old. Insides let go springs stabbed through the bottom, luckily not through into me. Melrose Park store said patronisingly "the other side is fine to sit… Read more

on while you wait."

They said they are sending someone round to re-secure insides, someone needs to read up on ACL!

A product or good has a major problem when:

It has a problem that would have stopped someone from buying it if they’d known about it.

it is unsafe.

Structural failure constitutes a major failure, [name removed] the store manager has advised the phone staff member they are unwilling to replace. BEWARE OF Super Amart!!!

Good experience – Recently purchased large amount of furniture from Melrose Park SA store. Staff member was extremely helpful. Furniture was delivered on time, only had one piece missing. Called for the piece, I expected to wait for it to come from overseas but the brilliant man in Queensland organised the piece to be sent by express post and received it within a… Read more ·  1

week. Could not fault the service of the staff or quality of the furniture. Would definitely recommend to others.

Can't give nil stars – Called up to update the address on their system as I have been in to their Melrose store before. The 'store manager' who has the worst telephone manner in history took my call. Came across rude from the very beginning seemed like he didn't want to be at work. I explained to him I needed the address changed as someone will be coming in on my behalf… Read more

to purchase a few items therefore I wanted the delivery address updated. Firstly he wanted my old number which I obviously don't remember, then proceeded to say he can't go any further without a phone number, I suggested how about you check by my last name? (doing his job for him) it was too much of an effort but he tried... Nothing came up! I explained I have purchased a gem card from them in the past and couldn't understand why I wasn't In the system, it's like he didn't believe me and treated my call as if it was a prank of some sort! Then went on to say how strange this request was, I simply wanted to make life easier for the person who would be coming in to purchase the products for me! I don't understand why that was so difficult to fathom! He told me his last name ends in 'ovski' and his name gets flagged straight away as it's an uncommon name, he couldn't be bothered trying to help me, and provided no solutions to the problem! He then demanded to add me into the system and wanted my details right then and there! but I refused as I will never step foot into that store ever again! There are so many other places you can buy decent affordable furniture from now with better customer service. I'm refurbishing a few of my units and needed cheap furniture packages to update the decor, leaving a family member in charge of the property and design whilst I move back interstate, Not that it's any of your business A-mart.... but just so you DO know, you lost yourself a valued customer who pays on time and has real estate connections who would make good business with you, thanks to the imbecile you've placed as 'store manager' at your Melrose store, who is ultimately running that store to the ground.

Great Service and Products – I brought the settler queen package from Melrose Park. Great sales person and store manager. After reading product reviews about the mattress I purchased I was sceptical but proved to be a winner. Delivery guys fantastic shame they don't take the boxes away though. All in all very happy with everything. Cons putting together the wood bed was difficult on my own. I wish I knew  Show details ·  2

Perfect will come back – Jessica serviced me and she was fantastic service was good and will recommend anyone to go there fantastic very happy customer and the manager was fantastic aswell  Show details ·  1

Shocking Service – Order a bed suite and mattress on 7th of feb. Took mattress week later and been waiting for suite ever since. Everytime we ring get a different excuse and a longer wait time. No calls to update having to chase up to find out its gonna be another two weeks. Then to call weeks later to find out another 3 weeks. Get told draws are ready but bed be… Read more

mid april when we got told 2 weeks ago would be now. Tired of excuses and dont understand why it takes this long and why we get lied to saying it's on a container then its not. Then its just left then again its not its just left.

After Sale Service, WHAT SERVICE? – Having bought a substantial amount of furniture both indoor and outdoor to be delivered to Broken Hill, I left the Melrose Park SA store satisfied. Boy, what a mistake. The salesperson was great, the furniture arrived in time (cost a fortune in delivery though), then the trouble started. A damaged outdoor setting. Rang the store immediately,… Read more

emailed photos of the damage and was told it would be looked into and called back. No call back. 2 weeks later, rang the store, told the setting was discontinued and the damaged chairs couldn't be replaced. Discussed a solution and was told "I'll get back to you a.s.a.p". No call back. 2 weeks later rang the store. Still no solution, was told "I'll get back to you". What a joke!! Do you get the picture? To cut a long story short, after visiting the store 2 times (from Broken Hill) and 15 phone calls, my outdoor setting was finally picked up for return, 3 months after receiving it. Now all I am waiting for is my refund. What do you think my chances are of getting it before 2015. BUCKLEY'S. I will never enter a Super Amart store again, nor will any of my family and friends.

Suspicions are fading – Just visited Amart Furniture Melrose park, after looking online and finding the leather lounge that I wanted. Only to be told that the Rumpus wasn't available until mid January. After having a look around the store I found another suitable lounge, and put a deposit on it, the sales girl assured me that this is fully refundable. Included in that… Read more ·  1

deposit was a delivery fee of $99.00. I thought this was high but we do live a long way from the store. After measuring up at home I found the lounge too big for the room. So I rang the store for a refund. The sales girl remembered that I originally wanted the Rumpus suite, and asked if I wanted to order one. I said I wasn't prepared to wait till mid January for one, and that perhaps I'd better just get a refund or maybe they could sell me the floor model. She said they don't do that. Then just like magic she said she had found one and I could have it in as little as 48hrs. Well I don't need it that quick, maybe in about 3weeks time.

Very excited and pleased at how accommodating and flexible Amart Melrose Park are I hung up. After I got all excited and the alarm bells started to ring. Are they really that helpful or am I just being taken for a ride? Either way I'm glad I discovered this site. This allows me to deal with Amart with my eyes open, and more wary than before.

Myself and my husband are well aware of our rights as consumers, and are by no means scared to take actions private and public to protect and enforce those rights. I will be asking if the lounge we have ordered is a floor model, and I will expect an honest answer. If it is floor stock I will expect a reasonable discount. If not I will be going over it with a fine tooth comb, checking for any type of ware or shop soiling. I will also expect the lounge to arrive in a timely manner. If all goes well and our lounge arrives on time and in perfect condition I will gladly give the store a 5 star rating, and more. On the other hand if there is a problem at all, ratings can be easily changed. So far rating is excellent, and will stay that way if all goes well.

As consumers I think that we all have to be really suspicious, of everything. It is something I hate, but necessary, even to the point of documenting everything that is said and agreed to. Especially when dealing with large amounts of money.

After all said, I have been pleased with the level of communication, and pleasant manner that I have been dealt with. I think if all continues to go well, I will be spending more money in this store. Here's to a happy transaction. So far so good, maybe they are actually that helpful.;) I like that the manager and staff seem willing to go the extra mile for customers. Delivery charge is bit high.

Outstanding customer service and product – From the first contact I made with Super A-Mart, Edwardstown I have been so impressed! They emailed me back within half an hour with a query answered (when does this ever happen elsewhere?!). I rang the store later with a few more questions and [Personal Name Removed] was so friendly and helpful over the phone, taking time and showing interest. I… Read more ·  1

then went into their Edwardstown/Melrose Park store twice and first [Personal Name Removed] and then the following day, [Personal Name Removed] where both extremely helpful, knowledgeable and very friendly and attentive to me. I can not fault them, they were both absolutely wonderful! I have never experienced such good customer service anywhere (and I am not the easiest customer)! I am floored! Oh, and the product I purchased ($2k,mocha 100% leather "Revolution" chaise lounge suite) is gorgeous! Thank you so much, I will be back and will tell all. This is what true customer service used to be about apparently, in the good old days. Keep up the GREAT work guys. Love ya work! :)

Appalling Customer Service – Worst customer service from cashiers I have ever seen. I complained to store manager on initial visit re rude & disrespectful cashier - obvious no action taken as she was even worse on this visit to pay for & pick up remainder of our order.Store management should invest in some customer service training for staff. Storemen provided better service… Read more

than store staff. My advice - purchase from the Gepps Cross store & steer clear of Super Amart Melrose Park!! My furniture Lack of customer service, rude staff