Amart Furniture VIC, Campbellfield

Terrible service – Terrible service they took long time to send us the the bed head and we received broken bed head I'm never buying furniture from this place again first and last time

Great work Amart Cambellfield – Great service from the team as I was looking to furnish my home. Thanks to Sam for the time and patience when showing me around. Show details

Resolved an issue – I purchased the Chanelle bed suite from Super Amart in Campbellfield and was very impressed with the customer service I received on-the-day. I was told that if the package went on sale after purchase that I could call the store have the difference taken off my remaining balance. Sure enough the price dropped within the week I paid for it and the… Read more

store made good on their word. After that, it took approximately 2 months for my goods to be available, which suited me. The warehouse called me to organise a day for delivery and after a bit of back-and-fourth over the available delivery day, we settled on a Saturday. When the items were delivered, it was a quick and efficient process and I was given plenty of warning about the delivery time including a window in which the delivery driver would arrive, a phone call 30 minutes before and a tracking link so I could see where the van was. This was very impressive compared to my delivery experiences with Harvey Norman or Focus on Furniture. After the items were delivered and we unpackaged them we were instantly disappointed by the quality of the products. The entire bedside draw corner was smashed in, even though it had been in layers upon layers of packaging. Our tallboy was unstable and nails were visible on the top. The other bedside table was also chipped. After providing imagery to the Customer Service team and following up with them after about a week on silence on their end. I was offered replacements for all items and again, after a bit of back-and-fourth on a delivery day, the items were delivered and were in good knick. I had been advised that the items were checked before they left the warehouse this time which is was helpful. Super Amart furniture is definitely a case of "you get what you pay for". The customer service at the Campellfield store was fantastic from beginning-to-end, communication from the customer service head office team needs some improvements as do the warehouse staff facilitating deliveries. Overall I'm really satisfied with my experience. The packaging is a bit excessive and their should be some recyclable option were you can return packaging to store etc...

Stylish Contemporary affordable furniture – Very happy with my recent Eloisa coffee table purchase. Staff were very helpful to find in stock in store for me also allowing me to pay a deposit and pay remaining amount on pickup. Great customer service. Show details

Pathetic customer service – Ordered matress , and sent an email to return as the quality is not good. Matress is still packed. Website says , you can contact to return within 48 hours . On making a call to Campbellfield store, initially she said we cant return or make a refund for matress , its not in policy, later after reading the policy of 48 hours , when i called back… Read more

and told her she said " oh now you exceed that 48 hrs time period. How ever i have sent them an email with 24 hours. She ended the call . She was very rude and harsh. Pathetic experience. I received matress Saturday morning , its konday today , i don't know what to do now. As its a total waste of money . Instead of helping out that lady from Campbellfield misguided and provided false information about company policies.

MISLEADING INFORMATION AND DISHONEST – I was looking for a new dining suite and attended two stores to checkout the Normandy Suite and Buffet and decided I really liked it. With sales coming up I was prepared to wait for a good price, however, I contacted Campbellfield Store Vic and was advised the price I was getting was as low as it would go. I questioned about the up coming sales… Read more

due to Black Friday and was advised it wouldn’t go as low as price I was getting. So I purchased and had it delivered on Wednesday 15/11. Lo and behold today 24/11 the suite is down several hundred dollars lower than I paid, and I wouldn’t care so much except that I feel was mislead on pricing. Had the salesman [Name Removed] stated he didn’t know if it would go lower than my price in the sales, would have been honest, but to say it definitely won’t was not true. I was also advised by the store that the table top and buffet top were solid wood, which they are not. One chair is slightly damaged and will be putting a claim in for that. I feel that honesty is most important and it was definitely not practiced in this case.

dogie practices – My poor mother had saved her money up to buy some furniture from Amart, they delivered the goods in a broken box which you could clearly see that the goods were also damaged, the box had a sticker on it saying that the box had the damage checked and it was ok, this was an obvious lie. The delivery driver told my min to call the store. My mum spoke… Read more

to Amy from this store who advised my mum that she has to deal with a warranty claim. How can this be a warranty claim when it was damaged in their hands. I rang Amy to tell her that obviously someone from their end has dropped the ball and that it should not have been delivered in that fashion and she advised me that their customer service does not extended to looking at the damaged product or boxes before passing them onto customers, I was shocked in her response, basically not care. This all from a company that advertises on their website about QUALITY GUARANTEE, this seams like a joke when their is no care for giving customers clearly visibly damaged good and let the customers wait for a warranty claim once we have their money.

dont care about warranty after selling their goods – Bought a SHALE Corner Chaise. Upholstered in Fabric. Including 4 Scatter Cushions & Square Ottoman in 2017. Called them couple of times and made claims but they would brush the complaints under carpet by saying the feeling of springs are general wear and tear. howvere, In the end they sent a third party handy man to check who said the springs and… Read more

the seats seems to be loose. Then got a call to pickup the chase for repair. Due to covid 19, I asked them to clean and sanitise the sofa before returning back due to health condition. Howvere, they rejected and never contacted back . No after service. No professionalism. Wont buy again from amart.

no accountability – I purchased many items form the Campbellfield store and was offered for a fee for them to deliver it. once the ETA for delivery was approaching I called the store and found out that the chair I ordered where going to take an additional month (that i wasnt informed prior)(resolved). a day out from delivery I was sent a text saying due to… Read more

restrictions they would leave all items including a 3 seater couch at the front door. called both companies with no help. I am now required ALONE to put this couch inside the house. was not informed of this prior and all other delivery drivers have put items in the house as it is not occupied.

Extremely poor customer service.poor quality furniture – Broken rails...chipped bed. Texted them they won't help or exchange. Manager didn't wanna do anything. Twice my daughters bed broke Show details

This place is a joke.. stay away you might as well throw your money on the bin – the products so low in quality that just after a few uses the couch gave me the worst back pain.. the table and chairs polish came off and the paint chipped. They are soo unhelpful.. wont give me my money back. Nothing in good quality here.. worst service team and management... i would not be coming back even if they were giving it for free.. i would give 0 stars of it was an option.. 1 star is even too much for this place.. Show details

Very disappointed with the warranty claim – my sofa has sunken down from 2 places. All 7 Back cushions are the same. When you sit down you can feel the wooden frame and it hurt the back. Even the person who come to chek it he said it need to be fixed or replaced. The sofa has 10 years warranty and i used it for 2.5 years only. I bought so many furniture from Amart this is my first time i… Read more

clain something and i recived a call saying it is normal wear and tear. I never going to buy anything else from there. So disappointed

Horrible customer service – I ordered the Nobby outdoor setting in August 2018 and since then I have been facing a lot of issues and till date haven't got a resolution or my order. There have been a series of events that I would like to describe here. When I ordered this piece (Nobby) I was told the delivery time frame would be end december to which I instantly checked that… Read more

I won't be here for 5 weeks so would that impact anything? I got a response that the store will call you once the stock arrives and you can let us know when you can pick this up. When I was away I was aware that my number probably wouldn't work as I am overseas so as a responsible customer I dropped the store emails letting them know that I can pick up the product after I land back in Melbourne. Once I arrived I went to store to pick up my order (Nobby) and to my surprise the the order was cancelled. The staff asked me to re-send them the emails as they denied they got any of the emails. After resending the emails twice the response I got was " Due to technical glitch we must have missed the email". after that it's been 4 times that I have visited the store for a resolution, but haven't got to any final resolution. I was told the Nobby setting will arrive in May end which doesn't suit me and I have been very patiently telling that I am ready to work with them to check out what other options I have. The store manager also refused to give me price match on any other item and later said take Nobby for the same price but wait till May It's frustrating to hear on my last visit when one of the staff members told me that the manager isn't available and he hasn't left any notes for us in system where as I was working with him (same staff) on my lat on my previous visits (2 hours) discussing what options they can give me. I call the store thrice yesterday to save myself some time and tell them how frustrated I am with all of this and they couldn't put me to manager. Overall it's been a long long time and I don't see any other option than posting here

Fantastic Package – In 2017 I purchased the Le Franchhoek furniture package, it was a excellent choice, I love it, it’s easy to clean, strong and hard wearing, perfect family friendly furniture. I wanted see how well it wore before I gave a review and it is very impressive. I would definitely recommend this furniture.

Terrible Customer Service in Store/Over the Phone/Amart Customer Care..Terrible follow up.. Cheap & Used Recliners – Went to Campbellfield store to see if we can find a good electric recliner, liked the 1 x 3 seat electric recliner and 1 x 2 single seater electric recliner and got a deal and was advised that it will be delivered in 2 to 3 weeks maximum. Called on the last day of the 3rd Week to enquire as there was no information provided by either… Read more

Campbellfied store by sms or email or by voicemail. I had a small function / gathering arranged at my home based on the delivery time line given by Amart Campbellfield store, which i have to postpone as the recliners were not there on time and no information provided by store that it will be delayed.

On calling were rudely an unprofessionally advised that they were about to call and inform me. Further no apologies or regret for inconvenience and was advised that delivery will be after 6 weeks.

After six weeks was notified for delivery, on delivery I was shocked to see that the brand new electric recliners had lot of marks, stains and very dirty, Even the delivery driver was shocked to see such a bad electric recliner.

Called the Campbellfield store and was advised that they cannot do anything and I have to lodge a complaint with Amart Customer Care by calling and sending photos. Did that and was advised that, they will revert back after 2 days, but again no call back or follow up.

I have to call multiples times to Amart Customer Care and Campbellfield store to get either a replacement or $ 460 as compensation if I keep this damaged or stain or used recliner. I was also promised by Amart Customer Care that I will get a call from Regional manager for compensation as I insisted on compensation for the inconvenience.

But the horrible experience of buying electric recliners continue as the replacement electric recliners were even worse than the previous one and was damaged too and threads coming out from all of them.

Again have to go through the same process and guess what again 2 days turnout time to get a solution and this time again, I have to call multiple times to Amart Customer Care and Campbellfied store manager to get a solution to which I am not fully satisfied.

I was offered only $400 this time by the Campbellfied store manager which was even less than the previous offer and rudely advised that i can keep the recliner and just wipe the stain mark with the care kit provided as it is only minor and these things happen which is not a good excuse for a brand new recliner.

On Insisting for higher compensation was rudely told that Amart do not provide compensation for inconvenience as these things happen occasionally, which is not a professional answer. Finally settled for $750 Refund for all this horrible and terrible customer service in store and over the phone, lot of inconvenience, and most importantly lost all the happiness and joy of buying a new recliner.

Would never ever buy at Amart Furniture or would never recommend it to anyone. Horrible Staff, terrible customer service, Cheap quality furniture and lengthy paper work to get replacement, refund or a decent outcome. Furniture not good value for money. Not happy with the outcome.

Would not even give 1 star, but unfortunately that is the lowest that can be given.

Pilling all over the sofa – It has been just 1 year and we have hardly used our sofa but it has pilling all over it. Poor quality and even product is in warranty still no say Show details

Cancelled my order without telling me – Ordered a bunk online 2 weeks ago, to pay by cash on pick up. Received a confirmation email saying ok. I replied saying i wasn't contactable during the day except during lunch hours, and left my husband's number as an alternate. I called again today, and was told they had cancelled my order, as they had tried to contact me but couldn't get through. The alternate number was not called at all, i didn't even receive any emails. Not impressed.  Show details

Disgusting – They sell beds for prices that don’t meet. Imagine having to put your bed together every night because they can’t make slats that are the correct size and meet each other.  Show details

Never again with Amart – We bought a king size ultra plush decadence mattress with Amart,I have noticed that there was 3 rips on mattress bottom portion. I have spoken to delivery guys with these issues and said to call their customer service, which I did and these delivery guys made a story the reason the mattress was ripped because I helped them. Customer service then… Read more

wont refund or replace the mattress coz it is my fault according to them and they will only give us ‘200 aud store credit’ for ‘goodwill’. Customer service was terrible and rude with us even with the manager involved as they wont believe us and they trust their drivers and delivery guys. I then realized I have CCTV installed inside and outside of my house which is in my favor. Then they saw it themselves that their delivery guys was lying and just making up stories. Amart replaced out mattress but the STRESS AND TIME they caused my family is nothing compared to that mattress price! They dont even offer us something to make us feel valuable to them as their customer. I have been customer of them for years but wont buy anything from Amart from these experience. What if I dont have a CCTV? then I only got a good will 200 store credit with Amart?Never again.

This is perfect can't live without it – The staff were excellent, and I am very happy with the product. They went above and beyond to help me find the items I needed.  Show details

Great customer services when it counts – We have purchased a lot of our furniture from Amart Campbellfield over the past 5 years and have been happy with their products and prices. We recently purchased the MADDOX corner suite with chaise, the BISBEE 4 drawer entertainment unit and BISBEE 2 drawer coffee table. Given availability of stock, Amart advised that they would deliver the BISBEE… Read more

furniture within 2-3 weeks and the MADDOX approximately one week later which was fine with us.

It turned out to only be about 1 week from order to deliver the BISBEE furniture which was great. However, I was disappointed to discover that the BISBEE entertainment unit was damaged after unpacking it. The nature of the damage was (in my opinion) likely to be somewhere in the transit process as the main body of the unit had bowed distorting the drawers etc. There was no obvious damage on the packaging.

I called the store who transferred me to a local dispatch centre. The person i spoke to was apologetic and advised they could offer either a discounted price if i wish to keep it or replace the unit (which i requested). She then checked availability did a bit of backend/distribution magic and advised that they could deliver me a replacement, arrange collection of the damaged unit and she fast tracked my MADDOX furniture so that they could get everything sorted out promptly. Several days later, I had all my furniture in perfect condition and am enjoying my new furniture.

Amart is a pretty big company and their sales/delivery processes are designed for volume sales. I can appreciate that things can go wrong somewhere in the chain so what counts for me is how you approach and resolve problems. Amart completely nailed this in terms of how they approached and resolved my issue. Thanks Amart, you can be assured we'll be coming back for our next purchase.

Bad quality and cheaply made – I ordered Chrystelle bed package and Dream Elgance Mattress. When I received the delivery I found 3 out of 4 items defected. Bedside table was broken, bed slate had chipped from side and mattress has holes in it. I send pictures to their customer service and they encourage me to keep the items as it is and small refund as a compensation. They said… Read more

if you want to change these items than delivery going to take more than one month. So I don’t recommend amart furniture to any one. Please pay some extra money and go with other good stores.

Bad Quality and Cheaply made – I bought the OMAHA 2.5 seater and 2 Seater from Campbellfield store last year. The couch looked great in store and I was told it was one of the best made sofas that they had. After 12 month it has let me down. My son sat on the arm rest and now the foam is bulging out. Now I know your not to sit on there, happened once and and now the sofa looks… Read more

horrible. Called their customer service to use the Warranty on the sofas and surprise surprise!!! they don't cover that.

I have had other sofas and had grown ups sitting on the arm rest and that never happened. I should have listened to the reviews online that they are poorly made and will not stand the test of time.

So people, DON'T buy from here, furniture is cheaply made. Guess had to learn the hard way!

poor quality – i bought a few items from Amart tv unit, dining tables and chairs, sofas, coffee table and they are all bad quality the wood is peeling off, the dining table and chairs very weak material everything is so cheaply made and yet they charge an arm an a leg for this furniture.  Show details

Bad customer service – Put in and paid for an order and was told the item would need to be transferred from another store and to expect delivery following week. Almost a month later, still no delivery and every time I call up I get told it's coming this/next week. No one calls back to let me what's happening or why it's delayed again. One person said something went… Read more

wrong and she would call back - she never did. Next person said everything is fine and it's coming soon. Either their systems are very disorganised or they are trying to save on delivery costs. Either way it's very frustrating. Definitely going elsewhere next time.

Terrible service – Our recliner couch purchased only 3 years ago had stopped working. Contacted Amart and they insisted a repair person had to be dispatched. The repair person came around and had apparently brought the wrong parts. We would have to wait until after Christmas/New Year for the parts. Waiting... waiting. It’s now February and haven’t heard a peep from… Read more

the repair person or Amart.

Contacted Amart again and was told that our case had been overlooked. The couch model we have is no longer made so were offered a swap to a new one of our choosing.

Went into Amart and chose a new couch. The woman at the service desk couldn’t be more rude.

We were informed they had to take away our existing couch days before our new one could be delivered. Days. They have stuffed up yet once again we are inconvenienced.