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Amart Furniture VIC, Dandenong

Amart Furniture VIC, Dandenong

1.7 from 46 reviews

Reviews

Review distribution

5 star
4
4 star
1
3 star
1
2 star
9
1 star
31

unhappy

unhappyGreater Melbourne (Outer), VIC

Do not buy EAGLEFIELD 3 drawer filing cabinet.

published

Buying furniture from Amart is easy, good customer service, all very quick and efficient. We have bought a few pieces, large items no problems with putting them together, although the quality of products are low. The eaglefield came with no instructions, after a phone call they emailed the wrong ones, another phone call, right instructions this time, the instructions were confusing, difficult to follow. We have put IKEA & FREEDOM furniture together without any difficulties. Quality of this produce is very low, we found customer support to be poor. (never received bolt kit we were promised as pieces were missing)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Linda D.

Linda D.Victoria

Absolutely awful all over the department

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationDandenong
See all answers

$99 Delivery charge

published

Purchased $88 table for pickup and they charged $99 delivery without telling us. They only send the receipt thru email and found out next day. Hassle to get a refund.

Shop LocationVIC, Dandenong
alphacinator

alphacinatorGreater Melbourne (Outer), VIC

  • 44 reviews
  • 17 likes

First time good Service quick Delivery

published
Shop LocationVIC, Dandenong

  • Verified customer

Worst experience ever

published

We had 3 home deliveries through 3 different people for my new home. But this is the worst. They made my new carpets full of muddy and dirty. They were very careless and I talked to the manger regarding this and it was not helpful at all. They didn’t apologise with a single word, very disappointing..Never recommending these guys if you want a good service.

Shop LocationVIC, Dandenong

Moks

MoksDandenong

  • 3 reviews
  • 1 like
  • Verified customer

Wrong item delivered

published
Shop LocationVIC, Dandenong

Karam

KaramMelbourne

  • Verified customer

Not a good service

published

Hi I bought Michelin leather sofas but after 3 week thread coming out from it, I try to contact with warranty team but after 6 week contacting them they could not fix the problem.

Shop LocationVIC, Dandenong

Naier

NaierMelbourne

  • Verified customer

Third class customer treatment @ Dandenong Store

published
Shop LocationVIC, Dandenong
Beatris

BeatrisMelbourne

3 seater chaise Matrix, all of them faulty!

published

We had the 3rd set delivered on Saturday( yesterday ) and very disappointed again 3rd time!
Such a bed luck!

Shop LocationVIC, Dandenong

Wastage Of Money Crap Furniture Quality Never Ever Buy Them

published

Bought a sofa for 2600$ seat cushions are all gone in 6 months & threads coming out of seats cheap quality shit.They said its under warranty for 5 years trying to claim warranty but no one replies to your email been 2 months no answer called store they said only way is to email there warranty team. Worst company and crap furniture quality . Highly NOT Recommended . Wastage of money .

Shop LocationVIC, Dandenong

Faith

FaithVictoria

  • 13 reviews
  • 6 likes

Stars for polite sales person and delivery men. Nothing more.

published
Shop LocationVIC, Dandenong

Very poor management, with a poor answer

published

Went into smart Dandenong store with my 11 yr old son, went to buy a surprise dining table for my wife only to be ignored, til I approached a so called manager who steered me to a uneducated foreigner to assist me, he gave me 2 minutes of his time then went off somewhere else, when I approached that so called manager he as he walked away said they were busy. I run a very successful business and the first thing I always am aware of is your never too busy to assist a potential buyer. I then said this is ridiculous his come back was only o"oh well" I said I was going to Harvey Norman over the road and he was not fussed, a cash sale was lost ...
Lift your game. Never to ever go back.
Ps I will be very surprised if you respond.

Shop LocationVIC, Dandenong

When you tell customers what they want to hear..

published

When we were looking at dining tables in store we were told that only the table needs to be assembled and the chairs are already assembled together.

After opening the boxes we discovered all chairs must be assembled

Cost of delivery is so expensive. You need to come up with some sort of pick up service to get rid of all the boxes and cardboard! Free of charge of course since you charge so much for delivery.

Shop LocationVIC, Dandenong

Sam

Sam

  • 10 reviews
  • 8 likes

Very poor quality products

published

Recently I bought a complete bed set and quality is very poor. Already got craks on the timber. Drawers cannot be closed properly and joints shaking.

Shop LocationVIC, Dandenong

Awful

published

We bought our first couch from Amart after just three months the fabric had piled and the couch looked terrible, we complained and go a new one delivered - same thing happened - complained again and got two leather couches in replacement. Now after just twelve months the seams have split and foam has sunk. Terrible quality Amat - Discusting you can charge money for the rubbish

Shop LocationVIC, Dandenong
Jeevan

Jeevan

  • 2 reviews
  • 1 like

unreliabale !!!!

published
Shop LocationVIC, Dandenong

Peter

PeterMelbourne

One of waste furniture store Super Amart Dandenong

published

Received damaged tuff, called n asked them to replace it they said email us with pics, after doing this, I followed up after 24 hrs they said they going to look my email and reply, no answer 48 hrs again called them this time store Manager lift my call and said we have many emails to respond we will do it in our own time with very rudely answer my call n saying we r doing no dramas... Called main call centre and asked for explaination then they respond me with replacement... After buying customer service is very poor, Super Amart is waste furniture store.

Shop LocationVIC, Dandenong

Gemini

GeminiNarre Warren

  • 6 reviews
  • 15 likes

Bad quality

published

Purchased timber outdoor setting two years ago and the legs of the table are cracked from top to bottom. The same happened on the table top and chairs. This is already the second set. The first one had the same issues and was replaced within the warranty period. Even I applied special timber oil it could not be avoided. Super amart is not accepting responsibility because there is only 12month warranty on the goods. Buyers beware.

Shop LocationVIC, Dandenong
1 comment
Super Amart
Juanita B.Super Amart

Austangel76

Austangel76AU

  • 7 reviews
  • 3 likes

Fantastic from start to finish.

published
Shop LocationVIC, Dandenong
1 comment
Super Amart
Juanita B.Super Amart

Hi Austangel76,
Thank you so much for taking the time to leave us your lovely feedback! I will be sure to pass this on to the Dandenong store and all team members involved!
Thank you again,
Jess and the Super Amart Team


Wish i had read the reviews first

published

I recently bought an orthokinetic mattress, i wanted to buy another normal one but the tricky salesman made me buy this expensive mattress claiming he will give me 400 dollar discount and its the best product. The bed was delivered on time, me and my wife had severe back pain, they initially said you can upgrade to different one, the sales man didn't explain many things that were supposed to know before exchange. They were rude and said oh everything is in the terms and condition, guys please be aware read the terms and condition properly ask whatever questions you need to ask....they are super tricky.

Shop LocationVIC, Dandenong
1 comment
Super Amart
Juanita B.Super Amart

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
Compare all Amart Furniture

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