Amart Furniture VIC, Dandenong

in store experience was fantastic. following that was disgraceful at best. the quoted timeframe for delivery blew out and we only found out the delay by following up ourselves. when its finally delivered, the delivery team couldnt assemble properly due to one component missing feet. we immediately submitted a request, that took longer than it… Read more

should have taken to be processed, but only 1 of the 6 missing components was eventually delivered. following on has been woeful. told 2 weeks for delivery of remaining parts, 3 weeks later we follow up and told they are still waiting to get stock and we should wait another 3 days for something they cant even provide. delivery took 6 weeks longer than quoted. lounge has been unusable taking up space for 2 months with no end date in sight. absolutely disgraceful from a business like amart. communication and accountability is non existant.

I recommend everyone to go elsewhere if they want decent customer service.

Returning Product – Amart returns policy @ Dandenong store was nothing short of amazing. Customer service was spot on. I ordered a couch before it arrived I moved to another location, it was delivered and area for the new sofa was to small and colour didn't match . Contacted Amart and they arranged for sofa to be picked up and refunded my money . In this day and age it's hard to get service like this. Show details

Excellent customer service – Purchased a bedroom suite to use in a spare bedroom in our house, when we unpacked the goods found some damage to the bedside table. Contacted Amart and within the hour we exchanged the damaged item with a replacement unit. The Manager even contacted us personally as we were returning to the store to advise us that the replacement unit was ready to be collected at despatch. Well done all the staff at A Mart Dandenong Show details

First time good Service quick Delivery – Shopped Boxing Day with Mum in her pension age early 80s first time at Dandenong South store. She ordered SVEN 7 piece ivory white dining suite on special $200 off $499 plus $88 delivery total $387, while salesman tapped her details of name and address including my mobile phone number and email so that they can email the receipt besides receiving… Read more

the paper receipt from the store. Once the driver called my mobile two days later on a Friday morning to deliver them to our rental apartment, the dining suite arrived in carton package unassembled. Being in my middle age early 50s, I was able to assemble the table and chairs without a problem using two tools - the allen keys and phillips screw driver. Patience is needed for the chairs as the white curved backrest part takes time to angle it in the right position because the screws seem short and may require some strength to hold and press the backrest part in place.

Faulty Recliner. Amart refuses to replace – A faulty recliner was delivered with wably unscrewed headrest. After lodging a claim a technician was sent who tightened and reatached the headrest. There was also some issue with the usb. When the headrest cushion was in place and first reclining it become apparent that the whole frame was screwed out of shape with a gap on one side and to… Read more

tight on the other. The technician mentioned it in his first report but was ignored . The claim, unknown to me was closed. The fault remained.

I waited for Amart to respond to the 1st claim but heard nothing. So, I called the claims department service number and was told to lodge another claim. Again they sent the same technician to assess the fault. He did and gave them a 2nd report stating that one side of backrest is dragging on the armrest making intolerable noise and is also pushing the headrest out. this fault can not be rectified as frame screwed in wrong position and can not be straightened. Amart ignored the problem and again closed the claim without discussing it with me. When questioned they lied stating that the technitian found the crooked frame to be acceptable and they refused to replace the faulty lounge recliner. Acceptable to whom ? Not to me ! I am not happy with the quality or estethics of the chair. I want it replaced with what I paid for not a defective product.

I must add the chair has not been used since it was purchased. I found Amart to be dishonest, ignorant and greedy. I will never buy anything from the crooks again. I am now looking into commencing legal action for the fraudulent conduct. Why fraudulent you will ask. Because they advertised the Cassius recliner as a top quality product and charge for top grade product. But, what they deliver is a hip of inferior crap.

The one star I had to give in order to write a review is to much for Amart !

I bought expensive $1500mattress – I bought expensive $1500mattress in worthy now I got back pain quickly, horrible Management A mart Dandenong vic very bad costumer service. I would never go to them for shopping please don't go A mart at all 0 Star Show details

Sells pathetic quality furniture with fake guarantee as when issues arise blames it on wear and tear – I bought a couch from Amart. In 8 months the seat cushions started sinking. I put a complaint under the warranty. The assessor who came said that Amart imports this cheap produt from China. He even showed me the distance between the springs in the seat and they are so wide that a whole elephant can pass through. He explained that they try to use… Read more

minimum springs and so this is common issues in this couches. To my surprise Amart came up with excuse that it is normal wear and tear. Wear and tear of product only 8 months old.

Poor quality – I have a three seater and two seater lounge. Barely gets used and is now peeling and cracking for a $4000lounge you would expect better! Right? Nope! Now they won’t honour there warranty. Disgusting after service care Show details

Change of name ? – There is a change of name from Super Amart to Amart Furniture Notice massive price increase but quality of furniture has not got any better to show the reason for price increase. Thus the reason for not making a purchase and going else where to get better quality for money Show details

Appalling Customer service and very rude manager – Would not recommend this store to any one.Management got no clue.Avoid Dandenong store at all cost.Better go to Springvale or Frankston. Show details

Do not buy from a mart, their warranty policies are bulshit – I bought a leather couch and it started to peal one and half year after. I contacted a mart to get it fixed.they said its normal wear and tear they can not do anything.  Show details

Worst quality, disgusting customer service from the customers solution team – Bought quite a few items from this store in the late 2019 and now regretting every one of them. Especially dinning chairs and corner sofa. Disgusting quality of the goods. Tried to raise a warranty claim but it's been over 3 months there's no progress. Sent over 10 emails, called 5 times and every time I get to hear that a technician is assigned… Read more

and he'll contact soon. Absolutely useless customer service and product quality. Not recommended at all.

Would have gone to Ikea!!! – My wife who is recovering from a stroke put a deposit on a L shaped lounge which at the time sounded great. Got an sms this week to tell us our couch was ready for delivery. I rang up first to pay the balance owing then to book a day for delivery. It was then when we found out it would be delivered in boxes and we had to assemble the couch… Read more

together ourselves!!!! I spoke to the Store Manager and said that's normal procedure. This was not stipulated to my wife or her career that was with her at the time of purchase by the salesman. To pay $1700 for a couch and have to put it together is an absolute joke I would rather go to IKEA if I wanted to buy my couch in boxes. I will never ever give these people another cent of my money and next time I will go to IKEA!!!! Amart Dandenong you are on THE LIST!!!!!

Terrible! Wrong thing delivered TWICE!! – Ordered a 3 piece couch in October, promised delivery before Christmas. Delivered mid-January and one piece was the wrong colour! Had to wait another week for them to deliver and swap over the wrong piece, only for the “right price” to actually be the wrong piece AGAIN!!! Call to get it fixed, only to have to listen to 3 people blame each… Read more

different department for the stuff up! Not only do I not care who’s fault it is, I just want it fixed!!! Now we have to wait ANOTHER week for it to be “fixed” again! Terrible service, no care given by any staff member. Still waiting on a call back from management from the first stuff up! Let’s see if we get a call from them now there’s been two! Never again!!!!!!

Disgusting and terrible service from the warranty department!!!!! – They didn’t honour my 5 year guarantee!!! I purchased a lounge suit and had it for a year and a bit and the lounge cushions went extremely soft to the point were you were sitting on the base of the couches and the stitching on the couches were coming off!!! They sent a technician to look at them, and the technician told me that this type of… Read more

couches have been a problem with a lot of people who have purchased them and recommended that I don’t swap them for another suit the same.

He made it very clear to me that these couches were faulty.

When i called amart to discuss what can be done and if I could at least swap them for something else, they said that it wasn’t a manufacturer problem when clearly I was told they were from the technician.

I asked to speak to a manager that can help me, but the women I spoke to refused and said that there is no one higher then her and threatened if I put her name on this review that it becomes a legal problem.

I explained again and again that I have 5 year guarantee on them and why you weren’t honouring it, and she couldn’t even reply.

I am disgusted with the treatment I got and wouldn’t recommend anyone to shop there and ive told all the communities I look after to keep away and made it clear to her on the phone and she didn’t care a bit.

Amart is a bully and thinks it can get away with it and judging by most of the reviews I’ve seen, they have done it multiple times to Many people and needs to be stopped.

Absolutely disgusting!!!!!

terrible, disgusting service and everything else! – I would rate 0 if I could. Worst piece of furniture!!! And even worse service !!!!!!DO NOT BUY FROM HERE!!!! I will leave this review on every possible amart review page out there !!! They do not help you with warranty or anything! Show details

Don't waste your money – Got 2 sofa's for mum a couple of years ago but the legs on them keep breaking.Sent an email for warranty got an email back to say go into store for swap over.Mum paid $374 and was told to wait 12 weeks and new one will be delivered and old one picked up.She then got a message months later to say your sofa is ready for collection and there is an… Read more

outstanding amount on there still.It looks like the store credit has not been transferred and nothing has been done properly.Called and spoke to Emma who claims she is team leader but didnt want to take ownership just told me to call store and sort it out.Then after 50 mins she said a technician will come out and fix it for her.Why offer a swap over and take our money for a sofa that is discontinued and is constantly having issues.I say don't even get anything from Amart .Pay alittle more and go somewhere they quality and customer service.Amart definitely has none of that .

Request for proof of issue falling under manufacturing warranty – Called the customer service number for the second time today to request proof of how the peeling of the leather on one seat of the chaise lounge purchased does not fall under warranty. Got the same spiel as earlier conversation on how it is not covered by warranty and that I can take it further to ACCC if I want too. What happened to looking after… Read more

your regular customers who are already coming back time and again. Considering how the retail sector is at the moment and customers not being around as much you would think that companies would try to retain their regular long standing customers rather than alienate them. For the cost of sending a leather repair person to clean and put a coating over ONE leather seat. It isn't like I'm asking for a whole new couch. Just so stupid to lose a customer over this but this is what will happen if they do not help. We have never claimed anything prior to this joint claim on 2 issues with the leather chaise lounge. They have fixed 1 issue of the foam dropping in the chaise so when you sat on it you could feel the wood frame underneath. But to not approve of the peeling leather is just silly on their part. So far we have purchased from Amart:

1x 3 seater fabric sofa bed lounge & matching footstool & cushions 1 x 2 seater & 1 x 3 seater bi-cast leather lounge & matching footstool & cushions 8 x white dining chairs 1 x leather chaise lounge with 6 cushions - this is the one we are having issues with 14 x metal dining chairs

Why is 1 seat only on 1 sectional portion of the couch damaged by us apparently either cleaning it or not cleaning it when we have been using the same product (water and a damp cloth) across the whole couch (top/backrest/arms/seats/base). It's not happening on any other section of the couch at all but according to Amart me either having cleaned it or not having cleaned it or the oils from our body have broken down the leather. Again..... why if this is the case is it only on one seat...... Has to be manufacturing.

I wait for a return call. Let's see.

Do not buy EAGLEFIELD 3 drawer filing cabinet – Buying furniture from Amart is easy, good customer service, all very quick and efficient. We have bought a few pieces, large items no problems with putting them together, although the quality of products are low. The eaglefield came with no instructions, after a phone call they emailed the wrong ones, another phone call, right instructions this… Read more

time, the instructions were confusing, difficult to follow. We have put IKEA & FREEDOM furniture together without any difficulties. Quality of this produce is very low, we found customer support to be poor. (never received bolt kit we were promised as pieces were missing)

Absolutely awful all over the department – Went in to purchase lounge and bed. Walked out with a 4 week wait for delivery and "added insurance against accidental stains" for my lounge. Super happy!! 8th week approaches still waiting for furniture, store saying the lost the bed head. Iv cancelled my bed purchase and requested immediate delivery of lounge. Lounge is great, slight sagging and… Read more

spill a bit of milk use fabric smart care and now my lounge is chemically stained. You can see where each spill has occurred as my lounge looks disgusting! Make a claim via the email provided by the store and told 24 to 48hours for review, 3 days later call for an update told to wait up to 5 business days. Call on the 6th day now claim has been closed and redirected to online smart care warranties link to re submit claim. Within hours a response has come through saying they won't cover it as I have not reported within the 5 days of initial accident. ACCC here I come, couldn't be more angry!!

$99 Delivery charge – Purchased $88 table for pickup and they charged $99 delivery without telling us. They only send the receipt thru email and found out next day. Hassle to get a refund.  Show details

Worst experience ever – We had 3 home deliveries through 3 different people for my new home. But this is the worst. They made my new carpets full of muddy and dirty. They were very careless and I talked to the manger regarding this and it was not helpful at all. They didn’t apologise with a single word, very disappointing..Never recommending these guys if you want a good service.  Show details

Wrong item delivered – One of the items received was wrong and too bad their warehouse is close during Saturdays but they have deliveries on Saturday, sounds like conflicting... I sent the photo on the same day and got promise that a warehouse personnel will call me Monday morning. I made a follow up Monday lunch time and they said they had talk to the warehouse… Read more

people already and there I need to wait for an hour. 1 hour had pass and no calls was received. I rang them again and they said warehouse is processing it already. I called the warehouse and there I found out that they just called the warehouse like minutes ago only before my call:-( Probably the action took longer if I didn't call the warehouse. Sigh

What ticked me off is that another clean up in our hall way and living room again as their tradies don't removed their muddy shoes.

I don't know how hard is it for them to speed up the action and work closely with their customer. Something that needs to be added on their system. Note to them: customer service is the key for a successful business, not the a discounted price of your product...

Not a good service – Hi I bought Michelin leather sofas but after 3 week thread coming out from it, I try to contact with warranty team but after 6 week contacting them they could not fix the problem.  Show details

Third class customer treatment @ Dandenong Store – Our family members went to Dandenong store to buy coffee table and tv units etc. It was a Saturday , we look around store many time even one single sale rep didn't come and ask to help but lot of them there with sort of same customers more than hour and hours. Its very hard to understand rep expecting some things from those group customers?.… Read more

finally hardly walk behind one rep and ordered 4 items more than $1000 after he put orders in ipad and he went to talk and doing demo in bedding area. We came to counter - only 2 staff was there one female were serving financing customer other male one served one customer second I was standing. The rep name tag was ([name removed]) didn't talk any single words me and close the counter and went, I was really shocked but the female rep ask sorry for us.

At that day I spend more than $1000 and this is way I was treated at cash counter. Really shame AMART

Wastage Of Money Crap Furniture Quality Never Ever Buy Them – Bought a sofa for 2600$ seat cushions are all gone in 6 months & threads coming out of seats cheap quality shit.They said its under warranty for 5 years trying to claim warranty but no one replies to your email been 2 months no answer called store they said only way is to email there warranty team. Worst company and crap furniture quality . Highly NOT Recommended . Wastage of money .  Show details

Stars for polite sales person and delivery men. Nothing more – Checked online for a queen bed which would compliment a recently installed bed bridge bookcase. Found the perfect bed on the Amart website. It was for a guest bedroom, rarely used, so was inexpensive. I was having people stay overnight so required it within 2 weeks. The website stated it was in stock at the warehouse. Excellent. Went to… Read more

Amart and spoke to the salesperson who stated there were none in stock however they would be getting a delivery that week and it could be delivered the next week, before it was required. (If not I could get a refund on the deposit. That didn't make much sense!!) The bed arrived, a week and a half after I needed it but at least I had a bed for next time. Then I went to put it together. It wasn't inexpensive... it was cheap. One female screw holder for the leg was in the shape of a half moon so needed to be bent into a circle. The other leg didn't fit at all and the female screw holder fell into the bedhead so it's now been attached with construction glue. The slats are made of a composite soft wood which peels as you attach the holder and there was a small tear in the material, luckily it's not in an area that can be seen so that was also glued. Now I need to purchase some planks to reinforce the slats.

I wish I'd checked Product Review prior to buying it. I normally do but was in a hurry. Won't be shopping there again.

Terrible service – Terrible and very rude service. Will never recommend It to anyone and will never go again to purchase... Horrible experience...  Show details