Reviewer Photos & Videos
My son cut his above the knee because of this product 67903001 tv cabinet , his running and slip and hit this tiny handle
Do not buy from a mart, their warranty policies are bulshit.
I bought a leather couch and it started to peal one and half year after. I contacted a mart to get it fixed.they said its normal wear and tear they can not do anything.
All furniture bought $2900 Crap Quailty!!!
Dining setting always coming loose, wood so soft it scratches and dents immediately! Within 2 weeks the little slats started detaching from the backs of chairs leaving exposed nails. $600 I paid it was stuffed within two weeks! I only use the table and have replaced all 4 chairs!
Lounge suite, $2300 yes I fell for the smart care cover too and upon reading other’s reviews clearly they’re not going to honor it so I guess it’s for the garbage heap not even 4 years of use!
Sagging collapsed seating may I add only my two small children use these ...couches regularly. Material pulled and pilling ( is thick denim like material) does not clean up well.. water stains it! Water?! When dry cleaned, sides started to sag off frame! Small children’s chairs and table set. Chairs broke and the table well it says just water wash no detergents! So that’s what I did soft cloth and guess what? White paint came off another $130 down the drain! The whole lot garbage! Will never but anything from there again! EVER! Photo 1 collapsed side when you sit you sink right down we have to use cushions to sit in this spot. The stains are water stains my son sits here he only drinks water.
- VIC, Dandenong
Worst quality, disgusting customer service from the customers solution team
Bought quite a few items from this store in the late 2019 and now regretting every one of them. Especially dinning chairs and corner sofa. Disgusting quality of the goods. Tried to raise a warranty claim but it's been over 3 months there's no progress. Sent over 10 emails, called 5 times and every time I get to hear that a technician is assigned and he'll contact soon. Absolutely useless customer service and product quality. Not recommended at all.
Would have gone to Ikea!!!
My wife who is recovering from a stroke put a deposit on a L shaped lounge which at the time sounded great. Got an sms this week to tell us our couch was ready for delivery. I rang up first to pay the balance owing then to book a day for delivery. It was then when we found out it would be delivered in boxes and we had to assemble the couch together ourselves!!!! I spoke to the Store Manager and said that's normal procedure. This was not stipulated to my wife or her career that was with her at the time of purchase by the salesman. To pay $1700 f...or a couch and have to put it together is an absolute joke I would rather go to IKEA if I wanted to buy my couch in boxes. I will never ever give these people another cent of my money and next time I will go to IKEA!!!! Amart Dandenong you are on THE LIST!!!!!
Terrible! Wrong thing delivered TWICE!!
Ordered a 3 piece couch in October, promised delivery before Christmas.
Delivered mid-January and one piece was the wrong colour!
Had to wait another week for them to deliver and swap over the wrong piece, only for the “right price” to actually be the wrong piece AGAIN!!!
Call to get it fixed, only to have to listen to 3 people blame each different department for the stuff up! Not only do I not care who’s fault it is, I just want it fixed!!!
Now we have to wait ANOTHER week for it to be “fixed” again!
Terrible service, no care given by any staff member. Still waiting on a call back from management from the first stuff up! Let’s see if we get a call from them now there’s been two!
Recently purchased la salle dining, coffee tables and bench. Absolutely fantastic furniture at a reasonable price. Service was also excellent.
Disgusting and terrible service from the warranty department!!!!!
They didn’t honour my 5 year guarantee!!! I purchased a lounge suit and had it for a year and a bit and the lounge cushions went extremely soft to the point were you were sitting on the base of the couches and the stitching on the couches were coming off!!!
They sent a technician to look at them, and the technician told me that this type of couches have been a problem with a lot of people who have purchased them and recommended that I don’t swap them for another suit the same.
He made it very clear to me that these couches were faulty.
When ...i called amart to discuss what can be done and if I could at least swap them for something else, they said that it wasn’t a manufacturer problem when clearly I was told they were from the technician. I asked to speak to a manager that can help me, but the women I spoke to refused and said that there is no one higher then her and threatened if I put her name on this review that it becomes a legal problem.
terrible, disgusting service and everything else!
I would rate 0 if I could. Worst piece of furniture!!! And even worse service !!!!!!DO NOT BUY FROM HERE!!!! I will leave this review on every possible amart review page out there !!! They do not help you with warranty or anything!
Don't waste your money
Got 2 sofa's for mum a couple of years ago but the legs on them keep breaking.Sent an email for warranty got an email back to say go into store for swap over.Mum paid $374 and was told to wait 12 weeks and new one will be delivered and old one picked up.She then got a message months later to say your sofa is ready for collection and there is an outstanding amount on there still.It looks like the store credit has not been transferred and nothing has been done properly.Called and spoke to Emma who claims she is team leader but didnt want to take ...ownership just told me to call store and sort it out.Then after 50 mins she said a technician will come out and fix it for her.Why offer a swap over and take our money for a sofa that is discontinued and is constantly having issues.I say don't even get anything from Amart .Pay alittle more and go somewhere they quality and customer service.Amart definitely has none of that .
10 Warranty not honoured
My PVC outdoor table is disintegrating but Amart refusing to acknowledge/remedy this despite 10 year warranty and spending large amount. This is illegal under Australian Consumer Law. Poor quality goods and appalling customer service!
Request for proof of issue falling under manufacturing warranty
Called the customer service number for the second time today to request proof of how the peeling of the leather on one seat of the chaise lounge purchased does not fall under warranty. Got the same spiel as earlier conversation on how it is not covered by warranty and that I can take it further to ACCC if I want too. What happened to looking after your regular customers who are already coming back time and again. Considering how the retail sector is at the moment and customers not being around as much you would think that companies would try to...retain their regular long standing customers rather than alienate them. For the cost of sending a leather repair person to clean and put a coating over ONE leather seat. It isn't like I'm asking for a whole new couch. Just so stupid to lose a customer over this but this is what will happen if they do not help. We have never claimed anything prior to this joint claim on 2 issues with the leather chaise lounge. They have fixed 1 issue of the foam dropping in the chaise so when you sat on it you could feel the wood frame underneath. But to not approve of the peeling leather is just silly on their part. So far we have purchased from Amart: 1x 3 seater fabric sofa bed lounge & matching footstool & cushions 1 x 2 seater & 1 x 3 seater bi-cast leather lounge & matching footstool & cushions 8 x white dining chairs 1 x leather chaise lounge with 6 cushions - this is the one we are having issues with 14 x metal dining chairs Why is 1 seat only on 1 sectional portion of the couch damaged by us apparently either cleaning it or not cleaning it when we have been using the same product (water and a damp cloth) across the whole couch (top/backrest/arms/seats/base). It's not happening on any other section of the couch at all but according to Amart me either having cleaned it or not having cleaned it or the oils from our body have broken down the leather. Again..... why if this is the case is it only on one seat...... Has to be manufacturing. I wait for a return call. Let's see.
DISSAPOINTING QUALITY “BIG 0” RATING had to do 1 star which is another trick.
Worst quality I’ve ever purchased. The side rails feel like they are made with cardboard. Absolute rubbish for the price we’ve paid. Customer service was useless, had to wait for replacements and then by rude delivery people who cannot even speak properly, forget politely. Most unhappy and Will make sure we never shop here again. NEVER buy rubbish from this place again, FIRST AND LAST. Pictures speak for this product. Same story with 2 bedroom suites purchased here.
Excellent customer service
Purchased a bedroom suite to use in a spare bedroom in our house, when we unpacked the goods found some damage to the bedside table. Contacted Amart and within the hour we exchanged the damaged item with a replacement unit. The Manager even contacted us personally as we were returning to the store to advise us that the replacement unit was ready to be collected at despatch.
Well done all the staff at A Mart Dandenong
Do not buy EAGLEFIELD 3 drawer filing cabinet.
Buying furniture from Amart is easy, good customer service, all very quick and efficient. We have bought a few pieces, large items no problems with putting them together, although the quality of products are low. The eaglefield came with no instructions, after a phone call they emailed the wrong ones, another phone call, right instructions this time, the instructions were confusing, difficult to follow. We have put IKEA & FREEDOM furniture together without any difficulties. Quality of this produce is very low, we found customer support to be poor. (never received bolt kit we were promised as pieces were missing)
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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