Amart Furniture VIC, Hoppers Crossing

I placed an order for a recliner and 3 3-seater sofa in September. They were full of promises in regards to delivery of the items being available for end of November or the beginning of December, which is a key reason we bought from them. I have had to follow up throughout the process to find out what is happening with my deliver,y only to find… Read more

out that it has been moved to late January without any update being provided.

I would think carefully before buying from Amart and will be advising all friends and family to stay away from them.

Happy customer – I am a happy customer of Amart Hoppers crossing . I was trying to find a mattress and" Win" one of the female staff members helped me find the best mattress ever .She was really professional and helpful . Very happy customer  Show details

Great After Sales Service – We had issues relating to our order. Amart sorted these issues our promptly and also offered us $200 compensation. Very happy with the prompt after sales service  Show details

So far so good – I bought bed suite and recliners. Delivered with a defect but replaced without any hassle. A bit expensive but worth the sevice with my experience.  Show details

Appalling customer service to resolve warranty issues after 5 months from both store and "customer care". Emails ignored at both store and customer care level, shoddy quality of furniture. No accountability for the products they sell. Take your business elsewhere. Not recommended at all. Show details

Unnecessary pressure and dismissive staff – We had intended to buy multiple items for our new home, 4 beds, 3 mattresses, lounge, dining table, chairs, desks, couch and coffee table and soendmt quite a bit if time working out what was best for our needs, but when we couldn't agree on a price, the staff said you have put a deposit now ir the sakes price will be over and will wipe the order… Read more

from their ipad as if we never had this discussion. I thought maybe it was only that particular staff member having a bad day as ge was missing out on $13,000 purchase. But Braybrook manager was just as rude, acting as if he was doing us a favour and putting unnecessary pressure on us to commit.

Terrible service – I was lied to by staff member in order to secure sale. I purchased a TV unit, coffee table and a large couch. We agreed on a date that suited me. Upon final pay prior to depart overseas I was contacted by store member to be told that they don't do delivery on Thursdays. I explained that I work away so when I m home my time is well structured and I had made plans based around the agreed date. Show details

Hopeless and Fake brand, it should be band from selling goods – Hopeless brand, terrible customer service. I purchased all me furniture at one go. The wood started to develop cracks on the tv unit and the planks of the chair coming out on it's own. When I called the customer service they were not at all considered and after 4 months of running they said go to external help(consumer forum). $4000 wasted. Do not trust this brand. It is fake. Show details

Don't buy anything from Amart – We have bought Corner Lounge Tabitha from Amart in September 2022. After 7 months the foam of seats start sinking. Upon lodging a warranty claim, they sent their technician who at the time of visit agreed that the problem is genuine but after 2 days I received an email that it is normal wear n tear and the claim is declined and there is no issue… Read more

with the product manufacturing. I can't understand that the foam of seat is not firm and is started sinking just after 7 months, how the product quality is good. We spent 2000$ to buy this and now it is almost unusable as when you sit on it, you feel yourself in a hole. Upon contacting back they rudely refuse to talk. To me Amart has no quality and I will not recommend anyone to buy anything from there.

4 months and still my couch warranty claim is not resolved – These guys are just playing games now Broken plastic part under my couch recliner and is covered by warranty Logged the called 20th of Jan 2023 Technician doesnt come for one month. Technician comes finally and guess what his got the wrong part Technician finds out how long it will take to get this plastic part and tells me it will be 6 weeks Why… Read more

would they not have spare parts for this product? Whats the couch custom made from Buckingham palace? What a joke

Now its been 4 months and have not heard from anyone. I call the techincian a few times. Doesnt answer or return my call I going to go to a local shop and get under one of their display couches with my screwdriver and just take the stupid plastic part off and put it on myself

$2600 + 5 month delivery time = wrong product received and we dont care – Waited 5 months for delivery. After unwrapping and putting goods together I quickly realised I was delivered the wrong product, contacted them immediately, multiple phone calls + 3 emails. But now I have my biggest problem - trying to get someone at Amart that is remotely interested in fixing it. As far as they're concerned they have my money so… Read more

our transaction is completed. Amart takes the view that I paid $3k for "a couch" and they delivered "a couch", even though its the wrong one. I was eyeing up spending another $4k on bedroom furniture with Amart during recent sales, thank goodness I didnt. Congratulations Fantastic Furniture, you just made $4k !

Poor service and quality product – We purchased 2 sets of couches on 22nd March 2022 and it came out faulty from the box. the recliners are not working. The fault was reported from the day we received the couch ( which is well under 7 days of right of exchange or refund duration). After 10 days (4th April), there is no ownership to resolve the matter and not refund was offered. I am stuck with Faulty items at my home. Show details

Warranty claim – I have purchased expensive furniture. Paid extra for 10 years warranty. They made me go through the same process for 4 times. But no result. Most worthless service. Show details

Smart care – Guys, do not go for Smart Care its just a waste of money. Its a product which the staff of Amart Furniture tries to sell but when a need arises the company itself will find some way not to clear your claim and they will put everything on you and will take it as a wear and tear. Just an eyewash. Show details

Terrible – Store Managet [Name Removed] attitude is not much customer friendly. Due to the lack of courtsey, rude and sarcastic behaviour of the store manager we ended up completely cancelling our long standing order. I had got an email that some part of our order was further delayed so we just wanted to see if we have any other option. Even initially we… Read more

were told that one of the models (Boatwood) were standard models and will certainly get it on time. But later got notification it will be delayed. Bed side tables of both models were delayed as against was told they will be available by the time we need towards May end. When we were in store We saw another model bed (Silverwoo) that was earlier similar price as one of ours but now on more discount. So we wanted to check if there was any possibility of further discount on the one we had ordered. Else we might have changed it to the other (new) one. We were deciding on these two and trying hard to negotiate the price, when [Name Removed] got annoyed and said we should go back and decide what we want first and come back and let's cancel the order and start another order. Not in a polite way, that was so rude and sarcastic. We knew what we wanted and that's why we were negotiating to pick the final one. Anyway, when we said there was an issue with the order and that's why we came to look for the option he said "I don't know about that and I have 1000s of orders to take care of". We had been negotiating politely and that's what customers do! If you can't give a better price then there is a way to tell. You amend the order or cancel and re create or do whatever is the process, is not customers' concern. He just made us uncomfortable saying all that and behaved as if it was a big favour to us. Even said he is not bound to give discounts. Not sure if that was called for in a customer centric job! And finally when we decided to cancel the whole order he was like "Okay that's great" and kind of "threatened" that we will not get any discounts on those products later! Wow...attitude was amazing as if there are no other stores around other than this Amart! One in such role must know it is not only about discounts or products but about how you behave with your customers. We were getting decent discounts but we let it go ONLY because of his attitude. If they really care, AMART management must take a note of this. Well, we used to vouch for the brand...but no more after this experience. Not sure even if they care anymore about their customers. Most unpleasant experience so far in a store so far.

Managers very rude – The Managers at the store where absolutely rude and disgusting, has no clue how to speak with customers and has no experience how to handle customers complains , he thinks that he is doing me a favour, his attitude is disgusting and as a result of the mangers I have cancelled my order and I wold like the regional manager to contact me , I am not supposed why your reviews are so low  Show details

Item missed on my delivery – Terrible customer service and poor communication. I bought 3 items over a week ago spent over $2000 in furnitures, for some reason the most important item which is the office desk to WFH has been missed and after a lot of chase up and no response they keep saying that they have the item in stock but not being capable to deliver it since they have… Read more

an issue from logistics perspective that does not allow them to deliver the item (in my experience working over 18 year in manufacturing environments and supply chain i had never seen something like that)

False advertisement – It's simple. Don't advertise the product as in stock if you haven't physically got stock and the customer still have to wait weeks before it's available. Applies online and in-store. Show details

Worse furniture ever purchased – Purchase lounge suite and within the first six months had trouble with a chair. Have had 2 repairs on a chair, replaced once. Had a repair done on couch. Chair not reclining now and couch seems like its hard to adjust. Will never purchase from A Mart again and will give honest opinion if asked by family or friends. It’s not like it was cheap furniture Show details

Should have read the review first before buying – Purchased a queen bed from their store in Hoppers Crossing. It was delivered last 15 January, 2020. We're so excited as this is my child's first bed only to be disappointed with scratches on the headboard. What's worse is that I can't assemble it because of the missing 4 nuts for the support rail. Called their customer care and I was told to take… Read more

photo of the defects and send it to them together with the photo of the P/O. Send it to them immediately on the same day of the delivery and got a reply that they will get back to us 72hrs after the receipt of the email of the photos. Until now, I haven't heard from them.

I should have read the review first before buying from them.

I will not recommend this company.

Very bad experience cheap and fake products – I had very bad experience.i bought 15k worth of furniture from hoppers Crossing store.when I bought they told us furniture has 10 years warranty.i have purchased additional warranty on lounge and I bought most expensive mattress worth of 3k but after using for about a year I felt it not good as I bought it year back.it become very uneven in one side and very hard to sleep on it. Show details

The worst customer service and product quality – When you're buying they will tell you that their products have long term warranty But when you find some issue later you will be dealing with the worst customer service ever and they always try to find a way to make it your mistake not their poor quality furniture Save your time and money and don't bother to even look at their stores Show details

Terrible Customer Service and and dishonest people – we bought a new chair (no display) when we picked it up in the dispatches we realised that the chair was dirty and that it was the one that was on display, we asked and they told us they would give us a discount if we took that one, but we didn't want that one and we said we can wait for the new one, the following week we picked it up, they told… Read more

us that it had been just assembled and it was cover with a plastic, we only checked it once we got home, it turns out that it was the same dirty chair that was in display, ah? how incredible that they want us to trick in this way no business ethic, really bad

No help regarding damage – I desperately tried to get help in regards to damage but was told couldn't help me because I never took out smartcare my lounge isn't 2 months I am totally floored by this asked if there was anywhere I could go n they had no idea have saved for months for a new suite , now have to save fo it to be repaired. Wouldn't deal with smart ever again so people be warned  Show details

I bought a bed from them, WHAT A MISTAKE! – > bed delivered WITHOUT BOLTS so UNABLE to 'assemble' >call shop, am told "bolts will be sent in the mail" ... I get them 5 days later >TRY to assemble bed, and Realize I've BEEN GIVEN THE WRONG PARTS and two 'legs' as MISSING! .sigh ... call shop, they say they will replace on Saturday between 11;00am and 1pm >WOKEN at 8:30am by AMART… Read more

delivery driver WANTING TO "collect the bed" and replace it

HOWEVER (NOBODY mentioned this AND it would've been easier too carry it in 3 parts than 10!

> Delivery guys INSIST the bed MUST BE dismantled ergo; "we can't take it" (read: your bed's NOT getting fixed today)

>Monday, call shop and complain ... Amart staff LIED about their names and positions (Victoria has 3 "state3 managers", 2 male and one female -- Head Office in Qld TELLS me "that's NOT the case"

AGAIN I WAS LIED TO BY AMART STAFF and when I try to contact the head office to voice my concerns, I am given the complete run around AND 8 WEEKS LATER AND NOTHING HAS BEEN DONE TO RESOLVE IT

> The bed "collapsed" last week and I WAS INJURED AS A RESULT OF AMART'S NASTY FURNITURE AND SERVICE!

So NOW I've had "Amart delivery "contractors" come over Yet DO NOthing (buy CHARGE THE CUSTOMER)

who isn't me,

it's the ST VINCENT DE PAUL "furniture dept" THEY ARE CHARGING

AND I'd bet CASH MONEY that there's some "funny business" going on here

AND IT'S TIME for St Vinny's to bring in the Forensic Accountants

AMART ARE AN INCOMPETENT BUNCH OF RETAILERS

but VERY COMPETENT CROOKS!

Would never buy from them. Don't spend money for TROUBLE! – When i bought a corner lounge and the tv unit, the guy was super nice and confirm me three times that item will be delivered coming Saturday and also confirmed that both tv unit and lounge will be unpacked. I confirmed it with him over three times. On Saturday i waited the whole day but it didn't appear so i called them at 4pm the customer… Read more

representative lady was super careless and said it won't arrive and it will take more time.

I had to call another 3/5 times over the period of 4 days before it was delivered. Even the manager was so incompetent that he asked me "What you want me to do"

When i eventually received the item on Wednesday, the delivery guys said they won't unpack anything. The shocking thing was the TV unit came in a flat pack & i have to assemble it. In front of the delivery guys i called them again and the manager now accusing me as if i was lying. I refused the TV unit for refund. I had to go to the store to get the refund. Point to be noted, every time i called the the Guy who sold me the item wasn't available to talk to me as i was asking every time to get a hold of him. I confirmed that he works on the weekend so i went to to Amart during the next weekend to receive my refund and specially to confront that sales person and guess what that guy is not there. I got my money after 3/5 days for the tv UNIT.

I am writing this review to share my experience and to aware others don't look to save couple hundred and get this sort of nightmare. Please don't contact me any Amart employees and apology as you were super unhelpful when i needed your assistance. Now i don't need it. If you can train your customer service people.

Most frustrating modular iv ever brought – Spent $2,400 for a modular lounge to find I needed to drill holes for the feet. That was my first frustration. Second is Its impossible to connect the modular couch together. The brackets touch eachother but wont click in. Tried 2 people drill, even 3 people. Still cant put it together.  Show details

Brilliant Customer Service – I bought a Click clack sofa bed and report some issues with coloration. Their response to make amends and rectify was almost immediate. Hassle free and after sales service you can rely on.  Show details

Bad product and service – As friendly remainder, please don’t buy any items from Amart. There services are too bad and they sell no good product. They provided no matching bed frame and some are damage.  Show details

Poor quality of product – I've purchased a king size bed room package from Hoppers crossing, Melbourne in Dec 2017. Delivery took 6 weeks with a damaged unit. I was offered 50% refund but the bed frame was not in a condition to be used. I opted for a replacement and I was told to wait for 1 month & I can still use the bed as it is. While assembling the bed frame, I found… Read more

out the components are not manufactured in proportion - left side of the bed was longer in size than right side :( not sure what happened to the Quality control or product checks?

Would recommend rather paying extra money and going for other furniture providers.

The mistake i would never do it again. Never buy from them – Poor quality products, the sofas i bought came in poor packing and were used/returned and faulty. Had to get those replaced. The day replacement was due had to waste whole day waiting for delivery driver guy or a call but no luck. The delivery came around 7PM and guess what, the replacement sofa's had more faults than earlier. Had to send below… Read more

email to them to apologies for my mistake of buying from them.

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Dear SuperAmart (hoppers crossing),

Just want to say sorry for my mistake to buy furniture from you. I assure you that it will not happen again and i will make sure no one in my circle does that mistake again.

It must have been my fault that my purchase of brand new sofa's were not clear enough and i was sent defective, dirty sofas which seem to be used/returned item. And then you had to call me back on complaint to arrange a replacement. Apologies for inconvenience.

I appreciate your call yesterday advising my new sofas have arrived and will be delivered today. The driver will get in touch with me in morning to arrange delivery.

To make sure I don't cause more trouble to you as customer, i cancelled my weekend plans and instead of spending time for kids, i ensured i stay at home waiting for call or delivery.

I called twice to store to check status but was advised to wait for delivery driver's call as Weekend is very busy with deliveries and driver have to load truck twice so no one can confirm expected delivery time but wait for driver's call who will give me about 2hr lead time.

I have been waiting to welcome your delivery driver since morning, and it's almost 4:30PM with no call and no delivery. My mistake, I would have asked in advance about your schedule to ensure your driver and team was not that busy and arrange delivery some other day suiting them.

I am even happy to correct my mistake and return purchased items and cancel transaction to avoid further stress to your business.

Have a great weekend.

Regards,

An honest (no-more customer) of yours