- WA, Osborne Park
- Verified customer
particular product with low quality, get refund in the end though
It was not smooth shopping experience. We bought two dining chairs from local store however failed to assemble them because it was difficult, and the store manager assembled them for us but refused to refund because she said there were no physical problems of this product. later at night, we discovered two screws poking out, making marts on the material, and causing physically harm to thighs while seated. We addressed the issue with Amart solution team and they managed to ask the local store to call us and give us a refund.
Pathetic After Sales Service
They just know how to sell. They doesn’t care after that. I bought a table from them which is defected when I opened and now store said you need to go through customer service department which is in Queensland. I bought in person from Osborne park didn’t book online so why now have to go through customer service over where people doesn’t have time to talk to customers. Moreover, I said send someone from your store to look at it they said we don’t have anyone to do home visit. Asked me to send pictures and then drop it to store and after few weeks go back to take it.
Nice staff, awful product
The staff in the store were great, however the product i bought, a tall chest of drawers, was awful. The top had the pre-drilled holes the wrong way around so there was an overhang on the back side instead of being flush, exposing raw wood, while still going together correctly. Also, the varnish is super fragile so it tore a piece off as i was putting the drawers in. product was hardly worth the $300 i paid for it. I won't be shopping with Amart again
Terrible and Humiliating experience at Amart - Osborne Park WA store
I had purchased bedroom suite on 13/7/2019 and paid $1170 cash to the manager Varun. Cash was counted by him and other of his assistant. I have fully paid invoice. I was happy to get all goods on Thursday as I was moving to new property.
However I got call from Varun (store manager) on 14/07/2019 that i piad $100 short and I have go back to store and pay that. I explained him money was counted by 2 staff and how is this possible. He said come and check camera footage.
We went and he showed me footage and in that footage i was not seen nor it...shows where I handed him cash. I asked him if there is any footage of location where it could be seen I handed him cash to confirm no cash by mistake was dropped. He said no other footage we have and got offended and aggressive . Easy way for him to get out of this situation was to give us refund, so he said take your refund we don't want to sell goods to you. I asked him to refund $1167 but he refused to pay and only paid $1067. Varun being store manager for Amart Osborne park he had no work ethics, no customer service. Because i didn't pick furniture and he was holding cash he had wrong attitude and asked us to call cops and do whatever i want to do. Because of his and staff carelessness I had suffer a loss of money, time and embarrassment. He was not apologetic for his carelessness and rude behaviour, instead he was blaming me that I paid him less money. He also called cops while me and my partner were in store however cops could not help on this matter. He made us feel like we robbed something from Amart store. I went back to resolve the issue but his and other staff behaviour was completely unethical. It seems like new scam in market. Beware guys if you pay cash ask this guys to count in front of you. As store manager make mistakes and Amart don't care about this. They just want you to believe what they say. Specially Varun and Amart store Osborne park . Completely frustrating and humiliating experience. I had bought so much furniture from them in past, they make u feel helpless.
Today I had occasion to return a piece of furniture that had broken on a joint.Without any hassles I was offered a refund or replacement.Much to my pleasant surprise.Most helpful manager
Terrible customer servicing.
Order not delivered as agreed and then told me I had to wait over the weekend - for my superking mattress. Meanwhile we had cleared our bedroom and had nothing to sleep on. Manager offered a single mattress which made no sense at all!!! Unimpressed as it took three calls before the manager would even talk to me and only did as I was ready to return all goods. I also purchased a dining suite however as I was so unhappy with my service I returned it - at my own cost as I didn’t want to have any other furniture from this company.
damaged furniture and terrible customer service!
Where do I start? Had some furniture delivered by two rude men, who were very rough with my furniture. When unpacking my furniture i noticed my chest of draws was so badly damaged and had obviously been dropped. I called amart and sent through photos to be told we will call you and be in contact again soon. No one contacted me by phone they sent me an email saying how often draws need a wall anchor to prevent toppling over and how i can buy one??? Trying to change the blame to me and saying they must have toppled over in my care! My draws are s...till half in the box as i didnt even take them out once seeing the damage!! I stated all this in an email and the best they can do is give me a 100 dollar discount to keep damaged draws! How rediculous the draws were $550! Or wait until the end of the month for an exchange (2 more weeks) i am in a new house and have been so inconvenienced by amart!!!! Also they cant deliver all your items at once so you have to wait around for items to arrive on different trucks!!! BEWARE! I spent alot of money there and have been so dissapointed with how this has been handled and how the blame was shifted to me- even though I am fault free!!!!!! NEVER AGAIN!!
Refusal to repair under warranty
1 Year old couch snapped 2 metal recliner arms and bent a 3rd. As we paid cash the company can't find the receipt in their computer system. Therefore won't provide a warranted claim given the product guarantee of 10 years.
Cheap products and will do anything to get out of paying for repair claims.
Not too impressed
Sale of 15-50% just to get the customers in. When you like something it's NOT AVAILABLE till the end of FEB in the O'CONNOR STORE ONLY. Buy it elsewhere and you have to pay EXTRA delivery costs. it stinks!!! Staff attitude not too nice. I won't go back Sorry !!!!
- WA, Midland
- Verified customer
Poor quality of lounge from Amart furniture
I bought a lounge from Amart furniture on 27/12/2016. it is a leather look lounge with 5 years warranty. The sales person informed me that the product will not peel off for 5 years, and if it happens it will cover under the warranty.
I noticed that it started within less than 2 years to peel off and when I claimed for the warranty they offered me 300 dollars instead of warranty claim, I didn't agree that then they sent a person to do the assessment and stated that it was just normal wear and tear and they closed the claim which is not justifiable.
I felt very disappointed with the product quality and service.
NEVER RECOMMEND AMART FURNITURE!
Rip off " leather" lounge
Please check the so called leather lounge products these people sell as many of them are fake. Looks like leather
I am annoyed at the fact that I got conned into thinking I was buying Leather but got a venier , that flakes and is worthless.
SHAME ON YOUR RIP OFF ..... never shop here again
The best service and product.
I was extremely happy with the service and products I purchased from the Osborne Park store. The store manager was extremely helpful. I would highly recommend this store. The customer serve and product range is exceptional,
Faulty item….rude customer service
We bought two LOZ barstools from the Joondalup WA branch. We returned one as the fabric had come away from the seat and was given another in it's place. Upon opening the box this one was found to have also come away from the seat. I contacted Amart stating we no longer wanted either of them and would be returning both for a full refund. Upon returning them the young man that we dealt with was more than accommodating and we could not fault his customer service… he then had to show it to his Supervisor before processing our refund which is w...ere the rude behaviour came into it. The Supervisor (Not Australian lady…didn't catch her name) was extremely rude and said 'that's just the way they are'. When I told her we had a perfectly good one in the other box and would she like me to show it to her she completely ignored me and continued to say 'that's just how they are'. This person needs a lesson in customer service as her attitude towards customers stinks. The young lad went on to give us a full refund.
Products and Service -wonderful!
I’m a repeat purchaser from Amart for three reasons. Their range is wide and well priced (particularly when their sales are on), their service has been friendly and helpful, and post customer care was wonderful when I had an issue with a product (of all products bought it was only one I had an issue with). Thanks Amart! Would be nice to see a broader range of decor though :)
Went above & beyond!
Having had terrible service at Cannington amart we thought we would try the Cockburn store instead.Wow! what a difference. The salesman Rodney was so professional courteous and kind. We were after a bed headboard and as it didn't come with brackets Rodney took $150 off the $200 price. When my husband went to pick it up the next day it was unfortunately broken. Rodney went above and beyond to help out.He not only gave us the floor model FREE he also gave us brackets for it.What exceptional service from this young man. Super Amart Cockburn all we can say is your BRILLIANT.
Great customer service overall
I purchased a number of new sets of furniture (TV cabinet, dining table and chairs, bed frames, mattress etc) for my new house in June. I deferred the delivery till 81/08 as I have to wait to move in. The customer service officer called me twice to confirm the delivering date, I thank her very much. The only thing unexpected is that the delivery time was confirmed in the evening before the actual delivery date, and I was told the time could be only allocated in the morning. I called them and explained I will not be at home till noon. Initially they said they have to defer one week for delivery, while eventually they delivered the goods in time. So in the end, I am still grateful at least I get everything in time.
We bought numerous items from Amart for our new home.. both on the day & lay-by orders.
The staff were extremely friendly and helpful & we were lucky enough to have our lay-by extended to work around our move in date for the house.
The range was amazing & easy to find what we had spotted online, in the store.
The items have definitely been worth the money.
Easy enough to assemble as well.
Overall we are so happy with our purchases & the staff!
We just got our furniture today, didn't get told that we had to assemble it ourselves (we didn't last time), then I was trying to put a dinning chair together and unable to get the seat on as the screws are too short, then trying to get the 3 seater lounge together and the back is an inch short, and my recliner doesn't recline... I wouldn't recommend this place to anyone. We will be shopping somewhere else! Not Happy Jan!!!
- WA, Osborne Park
- Verified customer
Super helpful delivery guys
My experience with A-mart has been really positive, from the sales person to the delivery guys Winston and Ricky!
Thanks so much for making this super easy and you were all really reliable and happy to help.
I highly recommend paying A-Mart a visit!
Thanks guys :)
Uninterested service people
For the second time in just over 2 weeks I visited Amart in Midland WA
Floor staff / sales staff stood together in pairs just talking ... I had to ask for service!!
Today the second time a girl and a young chap sat in a egg chair discussing their weight and loosing weight... I’m stood 4-5 feet from them
I sat in chair I lifted up the chair and they continued to ignore me and talk about their weight some more then walked off ... I looked st them twice and stood there with no response
I wanted to purchase an outdoor setting with a price...
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|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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