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Amart Furniture WA

Reviews

Review distribution

5 star
26
4 star
11
3 star
5
2 star
22
1 star
83

Peter

PeterPerth, WA

  • 3 reviews
  • 1 like

particular product with low quality, get refund in the end though

published

It was not smooth shopping experience. We bought two dining chairs from local store however failed to assemble them because it was difficult, and the store manager assembled them for us but refused to refund because she said there were no physical problems of this product. later at night, we discovered two screws poking out, making marts on the material, and causing physically harm to thighs while seated. We addressed the issue with Amart solution team and they managed to ask the local store to call us and give us a refund.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store Location405 Scarborough Beach Road Osborne Park WA 6017
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Johny Chugh

Johny Chugh

  • 2 reviews

Pathetic After Sales Service

published

They just know how to sell. They doesn’t care after that. I bought a table from them which is defected when I opened and now store said you need to go through customer service department which is in Queensland. I bought in person from Osborne park didn’t book online so why now have to go through customer service over where people doesn’t have time to talk to customers. Moreover, I said send someone from your store to look at it they said we don’t have anyone to do home visit. Asked me to send pictures and then drop it to store and after few weeks go back to take it.

Product Quality
Customer Service
Warranty Claim MadeYes
Store LocationOsborne Park WA
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Nice staff, awful product

published

The staff in the store were great, however the product i bought, a tall chest of drawers, was awful. The top had the pre-drilled holes the wrong way around so there was an overhang on the back side instead of being flush, exposing raw wood, while still going together correctly. Also, the varnish is super fragile so it tore a piece off as i was putting the drawers in. product was hardly worth the $300 i paid for it. I won't be shopping with Amart again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
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Bhavik

BhavikBalcatta

  • 2 reviews
  • 2 likes

Terrible and Humiliating experience at Amart - Osborne Park WA store

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAmart Osborne Park
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Mijan

MijanPeel, WA

  • 6 reviews

Excellant service

published

Today I had occasion to return a piece of furniture that had broken on a joint.Without any hassles I was offered a refund or replacement.Much to my pleasant surprise.Most helpful manager

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationMandurah
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Lorna P

Lorna P

  • 2 reviews
  • 2 likes

Terrible customer servicing.

published

Order not delivered as agreed and then told me I had to wait over the weekend - for my superking mattress. Meanwhile we had cleared our bedroom and had nothing to sleep on. Manager offered a single mattress which made no sense at all!!! Unimpressed as it took three calls before the manager would even talk to me and only did as I was ready to return all goods. I also purchased a dining suite however as I was so unhappy with my service I returned it - at my own cost as I didn’t want to have any other furniture from this company.

Shop LocationWA, Midland

damaged furniture and terrible customer service!

published
Shop LocationWA, Joondalup

Refusal to repair under warranty

published

1 Year old couch snapped 2 metal recliner arms and bent a 3rd. As we paid cash the company can't find the receipt in their computer system. Therefore won't provide a warranted claim given the product guarantee of 10 years.

Cheap products and will do anything to get out of paying for repair claims.

Shop LocationWA, Cockburn

Not too impressed

published

Sale of 15-50% just to get the customers in. When you like something it's NOT AVAILABLE till the end of FEB in the O'CONNOR STORE ONLY. Buy it elsewhere and you have to pay EXTRA delivery costs. it stinks!!! Staff attitude not too nice. I won't go back Sorry !!!!

Shop LocationWA, O'Connor
Noby mathew

Noby mathewPerth

  • 2 reviews
  • 13 likes

Poor quality of lounge from Amart furniture

published

Hi
I bought a lounge from Amart furniture on 27/12/2016. it is a leather look lounge with 5 years warranty. The sales person informed me that the product will not peel off for 5 years, and if it happens it will cover under the warranty.
I noticed that it started within less than 2 years to peel off and when I claimed for the warranty they offered me 300 dollars instead of warranty claim, I didn't agree that then they sent a person to do the assessment and stated that it was just normal wear and tear and they closed the claim which is not justifiable.
I felt very disappointed with the product quality and service.
NEVER RECOMMEND AMART FURNITURE!

Shop LocationWA, Midland

Royalmint

RoyalmintPerth, WA

  • 6 reviews
  • 3 likes

Rip off " leather" lounge

published

Please check the so called leather lounge products these people sell as many of them are fake. Looks like leather
I am annoyed at the fact that I got conned into thinking I was buying Leather but got a venier , that flakes and is worthless.
SHAME ON YOUR RIP OFF ..... never shop here again

Shop LocationWA, Midland

Carmel

CarmelPerth

The best service and product.

published

I was extremely happy with the service and products I purchased from the Osborne Park store. The store manager was extremely helpful. I would highly recommend this store. The customer serve and product range is exceptional,

Shop LocationWA, Osborne Park

Faulty item….rude customer service

published
Shop LocationWA, Joondalup

Emma

EmmaBaldivis

Products and Service -wonderful!

published

I’m a repeat purchaser from Amart for three reasons. Their range is wide and well priced (particularly when their sales are on), their service has been friendly and helpful, and post customer care was wonderful when I had an issue with a product (of all products bought it was only one I had an issue with). Thanks Amart! Would be nice to see a broader range of decor though :)

Shop LocationWA, Cockburn
Jcd

JcdPerth

  • 32 reviews
  • 14 likes

Went above & beyond!

published

Having had terrible service at Cannington amart we thought we would try the Cockburn store instead.Wow! what a difference. The salesman Rodney was so professional courteous and kind. We were after a bed headboard and as it didn't come with brackets Rodney took $150 off the $200 price. When my husband went to pick it up the next day it was unfortunately broken. Rodney went above and beyond to help out.He not only gave us the floor model FREE he also gave us brackets for it.What exceptional service from this young man. Super Amart Cockburn all we can say is your BRILLIANT.

Shop LocationWA, Cockburn
Peter L

Peter LPerth

  • 2 reviews

Great customer service overall

published

I purchased a number of new sets of furniture (TV cabinet, dining table and chairs, bed frames, mattress etc) for my new house in June. I deferred the delivery till 81/08 as I have to wait to move in. The customer service officer called me twice to confirm the delivering date, I thank her very much. The only thing unexpected is that the delivery time was confirmed in the evening before the actual delivery date, and I was told the time could be only allocated in the morning. I called them and explained I will not be at home till noon. Initially they said they have to defer one week for delivery, while eventually they delivered the goods in time. So in the end, I am still grateful at least I get everything in time.

Shop LocationWA, Cannington

E Smart

E SmartBaldivis

  • 7 reviews
  • 2 likes

5/5

published

We bought numerous items from Amart for our new home.. both on the day & lay-by orders.
The staff were extremely friendly and helpful & we were lucky enough to have our lay-by extended to work around our move in date for the house.
The range was amazing & easy to find what we had spotted online, in the store.
The items have definitely been worth the money.
Easy enough to assemble as well.
Overall we are so happy with our purchases & the staff!

Shop LocationWA, O'Connor

Terrible

published

We just got our furniture today, didn't get told that we had to assemble it ourselves (we didn't last time), then I was trying to put a dinning chair together and unable to get the seat on as the screws are too short, then trying to get the 3 seater lounge together and the back is an inch short, and my recliner doesn't recline... I wouldn't recommend this place to anyone. We will be shopping somewhere else! Not Happy Jan!!!

Shop LocationWA, Cockburn

Fi C

Fi CPerth

Super helpful delivery guys

published

My experience with A-mart has been really positive, from the sales person to the delivery guys Winston and Ricky!
Thanks so much for making this super easy and you were all really reliable and happy to help.
I highly recommend paying A-Mart a visit!
Thanks guys :)

Shop LocationWA, Osborne Park

Uninterested service people

published
Shop LocationWA, Midland

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Details

Amart Furniture WA, Mandurah

Amart Furniture WA, Mandurah

1 review
Amart Furniture WA, Osborne Park

Amart Furniture WA, Osborne Park

33 reviews
Amart Furniture WA, O'Connor

Amart Furniture WA, O'Connor

13 reviews
Amart Furniture WA, Midland

Amart Furniture WA, Midland

18 reviews
Amart Furniture WA, Joondalup

Amart Furniture WA, Joondalup

30 reviews
Amart Furniture WA, Cockburn

Amart Furniture WA, Cockburn

18 reviews
Amart Furniture WA, Cannington

Amart Furniture WA, Cannington

34 reviews
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and SofasBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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