- Verified customer
Quality of items that where delivered all damaged not worth the hassle going through customer service using very poor
Damaged goods avoid buying as you can see below items where delivered as below use a better company customer service also very poor dealing with arranging pick up of items
Nice staff, awful product
The staff in the store were great, however the product i bought, a tall chest of drawers, was awful. The top had the pre-drilled holes the wrong way around so there was an overhang on the back side instead of being flush, exposing raw wood, while still going together correctly. Also, the varnish is super fragile so it tore a piece off as i was putting the drawers in. product was hardly worth the $300 i paid for it. I won't be shopping with Amart again
damaged furniture and terrible customer service!
Where do I start? Had some furniture delivered by two rude men, who were very rough with my furniture. When unpacking my furniture i noticed my chest of draws was so badly damaged and had obviously been dropped. I called amart and sent through photos to be told we will call you and be in contact again soon. No one contacted me by phone they sent me an email saying how often draws need a wall anchor to prevent toppling over and how i can buy one??? Trying to change the blame to me and saying they must have toppled over in my care! My draws are s...till half in the box as i didnt even take them out once seeing the damage!! I stated all this in an email and the best they can do is give me a 100 dollar discount to keep damaged draws! How rediculous the draws were $550! Or wait until the end of the month for an exchange (2 more weeks) i am in a new house and have been so inconvenienced by amart!!!! Also they cant deliver all your items at once so you have to wait around for items to arrive on different trucks!!! BEWARE! I spent alot of money there and have been so dissapointed with how this has been handled and how the blame was shifted to me- even though I am fault free!!!!!! NEVER AGAIN!!
Faulty item….rude customer service
We bought two LOZ barstools from the Joondalup WA branch. We returned one as the fabric had come away from the seat and was given another in it's place. Upon opening the box this one was found to have also come away from the seat. I contacted Amart stating we no longer wanted either of them and would be returning both for a full refund. Upon returning them the young man that we dealt with was more than accommodating and we could not fault his customer service… he then had to show it to his Supervisor before processing our refund which is w...ere the rude behaviour came into it. The Supervisor (Not Australian lady…didn't catch her name) was extremely rude and said 'that's just the way they are'. When I told her we had a perfectly good one in the other box and would she like me to show it to her she completely ignored me and continued to say 'that's just how they are'. This person needs a lesson in customer service as her attitude towards customers stinks. The young lad went on to give us a full refund.
Extremely high price but worst quality ever.
When I bought my first home, I didn't have much cash with me so I went ahead with Super Amart back then because they provided instalment payments. If I had cash, I would have bought my furniture from IKEA.
Back then, I bought the clouds bedroom set for $1799. It's not available now.
It is THE WORST quality furniture ever! Within months of using the furniture, it started to crack. They had it replaced but even with the replacement, it still cracked. It came to a point when I gave up contacting them. Their staff who came over to have the f...urniture replaced was so rude to my wife. I was at work and when they came over, they were so unprofessional, asking her if she had the tools to disassemble the furniture. 3 years has passed by and until today, I regret buying the furniture from them. When I look at the poor quality furniture and the $1799 that's gone, it pierces my heart and soul. Their prices are so high compared to other companies but they have the worst quality products. I am so disappointed. I feel like throwing the bedroom set but that means $1799 will be thrown away.
I bought sofa 2 years ago. Colour get faid and recliner stop working. Tech come to fix it and said yeah colour fair as well. Insurance people called and said sorry we can't cover faid side because Sun light. I told them sun light have to affect all sofa not part of it. They totally ignored it and said sorry we can't cover it. What's the point to have a insurance if they don't wanna cover it. My insurance still 3 year left and they are saying sorry. What a rip off Amart
- Verified customer
Coffee Table Looks Amazing but is NOT lasting the distance
Our coffee table which started off looking amazing is fading away very quickly. It had some lacquer drips but I ignored those and didn't return it. In less than a year the varnish has started to chip. And now there is a small dent in it. It looks like solid wood but for this dent to happen this is not so good nor good quality. Wouldn't buy again. We were happy with the service received.
Purchased instore dining chairs and was told 6 would be cheaper than 4. Chairs have an inherent fault due to a hole being drilled in middle causing a weakness. Cheap cardboard cracked in 2 chairs, then another 2. We had to go back and forth to replace. Called in a handyman at $100 to fix properly and now they are saying they will not contribute to cost of repair. Not good and certainly not "furniture for life". Get what you pay for I suppose.
They did say they would credit the chairs and we could repurchase something else which would have...
My partner and I, came in yesterday asking about a sofa we liked. [name removed] one of the staff members at the joondalup store told us we are unable to pick up the sofa as rules have changed, so they would have to charge delivery. We rang up the store today to double check with a nice lady that told us that pick up is absolutely fine for the same sofa. Very disappointed, and honestly has put us off from buying.
- Verified customer
Love my furniture from Amart
Bought a Chaser corner lounge, Oracle corner lounge suite with ottoman, and a Lily Click Clack Sofa bed from Amart Furniture Joondalup. The saleslady Angela was very helpful, but professional, without being pushy to make a sale. Partly because of her wonderful customer service, this resulted in my buying all that I bought. Have NEVER assembled furniture before so was worried about assembling all that I bought, but it was pretty easy to assemble, with easy to follow picture instructions. Only advice is to get some-one to assist you as some of the furniture pieces are heavy, as I found out the hard way doing it all by myself.
- Verified customer
What do you want more !!!!
I did buy a recliner set lounge and unfortunately the 2 individual sofa spring had been pop up and become like a mountain (AFTER 2 YEARS)
I did contact customer care at Amart furniture and they had replace them in one week
Very impressive and definitely will buy from them again and again
Very angry customer
Below is a copy of the email I sent to customer care privately, as they can't be bothered to respond to their customers I think it's fair to warn others about the lack of customer service you will receive after the sale has been made and if there is any problems with the product. It is still ongoing as I am yet to receive the replacement buffet and coffee table. Clearly this site is monitered by the customer care (or should I say customer I don't care) staff so maybe this will be sorted out then.
After the poor experience I have h...ad with your company, I decided to let you know my disappointment. My partner and I went to your Joondalup W.A. store 3 weeks ago and had a very polite helpful you girl serve us. We purchased a dining package, but were informed that the coffee table wasn't available, but would be in in the next week or could be sent from the warehouse in Jandakot. We arrange and paid for the delivery and we were going to be called when it was all ready to be delivered. After waiting 3 weeks and not hearing from anyone, I decided to ring the store and find out what was happening, this was excuse #1, sorry we were about to call you, but the coffee table still isn't available. So a little annoyed I arranged for delivery the following day, but was told they couldn't give me a time or morning or afternoon time slot, but would get the driver to call 2 hours before, because of this I took the day off work to be there for the delivery (I work to far away to get back in time).
Terrible customer service, rude managers!
I bought the settlers bed suite 2 and a half years ago which included the bed frame, side tables, tall boy and dresser with a mirror.
I have recently had to purchase another bed due to the terrible quality of this item, I went into to super amart Osborne park over the weekend and they notified me there was a ten year warranty, I then proceeded to email Joondalup store where I had originally purchased these items. They emailed me back saying you only do a ten year warranty only on the mattresses not the bed itself and that my one year warran...ty had expired. Which is a lie because you offer a ten year warranty on beds now, which I found out calling other stores. What I'm finding hard to understand is that all stores are saying something different, Joondalup is the only one saying they will not honour this ten year warranty. Does that mean to say that I bought a bad quality bed 2 years ago that only warranted a one year warranty, but now the bed is good you are offering a ten year warranty. I am very dissapointed in this service, and the way the managers at Joondalup handled it!! If I knew the bed would fall to pieces after two years I never would have bought it from you guys.
Bad product bad customer service.
Purchased 2x2 seater 2x3 seater sofas from Super Amart. After approx 3 weeks inner panel of armrest on 2 different sofas dropped or inverted which left area void of any protection. Leather Doctor came and repaired both sofas. While he was repairing one of the armrests I had a look inside the panel and saw part of a cardboard box which made up an internal part. A few weeks later it happened again to another armrest which was also repaired. Last week noticed it had happened again. Sent through warranty claim and photo. "Customer Care" sent back ...an email stating that it was not a structural problem and the repairman had said the problem was due to external force. Furious at this reply I sent an email and asked exactly what they were insinuating we had done to cause this damage. We paid approx $2000 for the sofas which included $100 per couch for protective coating and they were saying we were mistreating them and caused the damage. Consumer Law states the item purchased from a supplier must be fit for purpose. I will now contact Consumer Affairs regarding this complaint and let them judge.
Nixon sofa bed
Had nixon sofa bed 10 months inside of arms collapsed upon inspection it was supported with flimsy cardboard covered with foam. [name removed] the young lad at the store was very rude. They are exchanging it for a new one but I will be sending it straight back if it's manufactured to the same poor quality. Product review stated it as a solid timber frame.
Read if you want to hear a joke!
Went to buy a couch and I was told that the particular couch I wanted was not available and they only had the display couch on the floor which was 100% fine and understandable. I then asked about delivery times/waiting period as this was a deciding factor and I was told it would be ready in 7 days being the following weekend or 14 days at the absolute latest being the weekend after. Completed paperwork etc.. I then waited for my call and nothing. I did not receive any calls/messages only annoying emails/sales catalogues. 2 days prior to the lat...est pick up date I called them and was told the salesman got the date wrong and they would have the couch ready for us the following weekend, but I would receive a call within 48 hours with an actual date/time. Did not receive a call again! I then had to call them myself once again, a very rude girl answered and said it would be another week! I said this isn’t good enough to which she replied, I can reselect another couch! Why would I want to reselect another couch when I have waited this long for the original couch and then chose a completely different couch and wait all over again? What an absolute joke! Once I said I am not interested in reselecting she then offered half price delivery, but wait for it.. we were already offered free trailer services when we purchased the couch weeks ago so this would mean we would be handing out more cash for delivery. Is this another joke?! Extremely rude girl on the phone. I then asked to speak with the manager and she put me on hold and then the same girl returned on the phone and completely changed her tune to ”try” and act professional, obviously worried she may get into trouble. She then offered me a couch that was coming into the store in another 3 days saying it was supposed to be their new display couch. YOU ALREADY HAD A DISPLAY COUCH! Are you kidding me! At the time I thought the price was too good to be true and YES IT WAS. You pay for the service you receive and this service is beyond a joke. If I could swear on this review, I would. I will give you the hot tip, the “sale” price is not worth the headache!!! Never again!
Good service and quality
We have purchased Michelin recliner lounge, settler dining package, settler office package and settler king size bed online. Contacted each time by Christine from joondalup store who arranged a couple quotes for freight up to where we live and she is a pleasure to deal with, very friendly and helpfull. I had been into the osbourne park store previously and I can understand comments in other reviews about difficulty with staff but the store was very busy on the day I was there and I could see the staff were trying. No problems assembling any of the furniture all pretty straight forward.
On our recent trip to amart, we bought the bisbee dining sweet and asked to put on hold a bisbee buffet for $599 in order to have the set for our dining room. On our arrival a week later as we indicated to the staff member, we were informed there was no hold on a bisbee buffet and informed that would be getting more in the month of july and added increase of $200.
The disappointment is no staff willing to understand the predicament that we were left in, at no fault of our own will little or no understanding from any staff member to correct an ...
Disappointing Customer Service
We just purchased a sofa set which came with a large ottoman as part of the package, we received the sofa set and when contacted the store they said it was not part of the delivery as it was free with the sofa set. There was no mention of this when we made the payment and discussed delivery and there was no apology only a simple you have to come and pick this up, also to top it off we tried to assemble the sofa but realised we were provided the wrong bolts, after the poor customer service we already endured, hubby drove to Bunnings and picked u...p the bolts. We have purchased home furnishings from other stores with packages and never faced such a situation and issues with delivery, needless to say we probably won't be going back to Amart or recommending them to anyone else. I know it is such a small thing but I would hate to imagine if we had a bigger issue how they would deal with it.
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