Amart Furniture WA, Joondalup

I recently purchased QS bed and mattress from Amart Joondalup. A huge shout out to Daphne and all the staff who helped with many queries. A huge thankyou also to Rahul who sold the bed to me with great product knowledge. To the delivery guys who delivered the bed and mattress in scorching heat thankyou and finally to Daniel who came out and helped also a big thankyou. Kind regards Judy Kennedy Show details

Damaged products and poor service – Damaged furniture AGAiN, we stupidly return to,AMART to purchases some display case, shelves, office desk and draws - 2 of the items damaged (This is roughly the seventh damaged product we have received and had to return then get a replacement which is then also damaged and repeat and rinse been going on for 2 years) They ask when we want… Read more

delivery we book it in and then either don’t show up or cancel the night before Literally rang to complain AND BEEN TOLD SORRY NOBODY CAN HELP EMAIL THESE PEOPLE WHO SURPRISE SAY SORRY WE CANT HELP HELP BUT WE WILL FIND SOMEBODY WHO MAYBE ABKE TO HELP

Love my furniture from Amart – Bought a Chaser corner lounge, Oracle corner lounge suite with ottoman, and a Lily Click Clack Sofa bed from Amart Furniture Joondalup. The saleslady Angela was very helpful, but professional, without being pushy to make a sale. Partly because of her wonderful customer service, this resulted in my buying all that I bought. Have NEVER assembled… Read more

furniture before so was worried about assembling all that I bought, but it was pretty easy to assemble, with easy to follow picture instructions. Only advice is to get some-one to assist you as some of the furniture pieces are heavy, as I found out the hard way doing it all by myself.

What do you want more !!!! – I did buy a recliner set lounge and unfortunately the 2 individual sofa spring had been pop up and become like a mountain (AFTER 2 YEARS) I did contact customer care at Amart furniture and they had replace them in one week Very impressive and definitely will buy from them again and again  Show details

Best customer service – I went into joondalup amart to see manager aboùt my coffee table and tv cabinet. I was so happy with response and how helpful the manager was to help fix problem .  Show details ·  1

Poor service and will never buy from these people poor quality – Do not buy a couch from amart they have a warranty system which leans towards them . Had an anti stain couch that had deteriorated due to a manufacturing defect . These imposters told me no we don’t agree . Show details

10 year warranty means nothing under "major defect" fine print – Purchased a $5000 lounge and the frame bent and collapsed after 6 months despite having a "10 year warranty" got told the lounge frame collapsing isn't a "major defect" and they have offered a repair only not a replacement I wonder what is a "major defect" if the frame itself isn't. Absolute joke of a company with no business ethics Show details

Would not recommend to my worst enemy – I’m giving one star because I have to. Now I could write a lengthy paragraph detailing the damaged state of the furniture we received after waiting months for it, I could tell you about the disinterested customer service team, the abysmally unsatisfactory compensatory voucher we received when our new furniture arrived after waiting months after it… Read more

came damaged the first time to find it damaged AGAIN. But if there’s one thing I’ve learnt after dealing with this company, it’s that they don’t care. So I won’t do this- they already know what’s happened. But what I will do is warn anyone against shopping here. What I will do is warn you that your furniture is more likely to arrive damaged than intact and you’re more likely to find green corn than speak to a manager who wants to actually help.

Worst Shipping and Customer Service – Me and my Wife bought a bed from them hoping it would be delivered on the said date, so my wife absent for work and no deliveries were made and was told that it was moved, and on the said date I absent for work and again np deliveries were made and was move again to another date, it is really a hassle and a waste of time and money, until now We are still waiting for the legit delivery date. Show details

Refuse to honour 10 yr warranty – I purchased an electric recliner 3 seater and 2 single electric recliner lounge suite from Amart Joondalup in 2018. The sales person went to great pains to sell with their 10 year warranty explaining after 9.5 years if there's a fault it would be repaired or replaced. After about 2 years the foam was coming out of the chairs and after some calls… Read more

they did come out to fix it. Again after another couple of years the same problem plus the electrics on one of the recliners on the 3 seater stopped working. It then took the next 6 mths working with Consumer Protection to finally get them to repair the chair. All it required was to replace the buttons, about a 10 minute fix but they just totally ignored my queries and consumer affairs attempts to conciliate an outcome. Don't shop with them as other reviews appear to repeat my bad experience with them.

Over charged $ 200 and forced to take a gift card as refund – Over charged $ 200 for outdoor setting. Had an insurance payout whereby you access a portal and among many different stores you can purchase a gift card for amount to need at a store. So purchased an Amart gift card which was $ 200 more than needed due to retail assistant overcharging. Now stuck with a gift card i dont want When I could have used… Read more

it at Myer or Coles or another 30 different stores. Told there’s “ nothing they can do” . Hard to believe in 2022. Disappointed/angry as I dont believe they can’t refund to my Visa card.

WORST EXPERINCE EVER – So where to start,whoever read this review please do yourself a favour and stay away from this shop(Joondalup A Mart),We did purchased Outdoor Lounge and since we needed this lounge in 3-4 weeks due to renovation in our house on what they agreed,We did put deposit only just to be safe,when I went back to pickup our lounge and pay rest of the money… Read more

they advised lounge been sold to someone else and we need to wait another 2 months,Simply unacceptable customer service and very rude response from their team,even they lied to us they tried to call us back to advise regards this,what is lie,nothing else.As stated above,do yourself a favour and spend your money somewhere else

Terrible Customer Service – We purchase our Sentinal Lounge suite in July 2020 and had it delivered in September 2020. Early January 2021 the lounge suite became clunky when reclining and structurally unstable. Technician # 1 said that the reclining mechanism was broken (apparently quite common for this lounge suite) which was causing it to also seem structurally unstable -… Read more

repair was carried out and the problem seemed to be fixed. 3 months later the same problem arose. Technician # 2 came out and diagnosed the same issue, carried out repair and the problem seemed to be fixed again, for another few months. Technician # 3 (very rude) came out to assess the problem - he wanted to fix it on the spot but my partner had to go to work (all previously discussed with said technician prior to appointment) and asked him to come back to fix. Technician # 3 didn't like this and was quite rude - no communication from him or Amart until a month or so later we received an email advising that there is nothing wrong with our lounge suite and that they are not honouring the warranty. It took 2 x emails from me to them asking why it wouldn't be honoured when clearly there is something wrong (previous 2 x technicians diagnosed it) before I received a phone call from Customer Service only to tell me the 3rd technician couldn't find any problem (he wanted to fix said problem though when he came and assessed it) and they would not send out another technician as the warranty will no longer be honoured. AVOID!! AVOID!! AVOID!!

6 months wait with no email replies – After buying a corner lounge in early January 2022 we were told the lounge had a delivery wait of 10 weeks which we agreed to wait for. 10 weeks later we were told the wrong lounge had been delivered to store so would have to wait another 10 weeks. We emailed the store 10 weeks later to talk to someone and got told they would pass on our request… Read more

but heard nothing from anyone else. Very poor service all round. Don’t think we would be buying any more furniture from this store in the near future.

Lack of transparency – I ordered a modular lounge and was told in August that it would be delivered early November. I was then told 2 weeks out from the delivery date that it would now arrive after Xmas. Amart had been aware of this mid October but didn't tell me. I have heard from other people that this is the case...promise an acceptable date then change it before… Read more

delivery. I understand with Covid delivery times can blow out but would be nice to have a little honesty in the first place. Not sure if I would trust this store again.

Worst experience ever – If I could give negative stars I would. The worst experience ever. Where do I begin. Purchased a couch, bed frame and base. Bed frame delivered twice damaged and I eventually swapped it for a different type- no problemo. But the couch. Waited 3 months for one of the four pieces to be damaged. Was told it would take another three months for the… Read more

damaged chaise to be delivered again. No worries. 3 months later all four new pieces were delivered. And 3 of the 4 pieces were damaged (I never unpacked the last piece). And the delivery people damaged my door and frame. I request a full refund emailing through photos of damage as normal. Days later I get a reply offering a small discount for one piece and told I can swap for a different type of couch. I tell them there is no other couch i can swap with and I want a full refund. I again ask about the damage to my property. Days later I get a reply saying they will process the discount for the one piece. I reply saying again I want a full refund. I also ring customer service and the lady was amazing. Tried transferring to store manager to get me my full refund but of course store manager is not available. Tells me store manager will call me back by end of day. Of course I didn't get a call. I ring the next day and still store manager is busy. I am then told by another sales person who can't process a refund that I will not get a refund until they pick up my couches anyway and she books in for couches to be picked up. Next day I believe I get an email for feedback and give honest feedback. Get a call from manager within minutes. Again arrange for pick up (sooner date). Told me they will follow up on damage to my home. Pick up happens. I email that day about refund. No reply. Two days later I call. Manager busy. Speak to sales lady who tells me it is because the delivery people have not delivered the couch to them. I had to stop her from speaking over me with excuses so that I could say I was told i would get a refund once couch was picked up. I was not told I had to wait for couch to be delivered to them. I suggested they advise customers the truth. I was rudely told I would get a call back and hung up on. Will never shop there again or recommend. Worst experience. UPDATE: Because I reported to ACCC they are not communicating with me. They offered to give me a mere $100 for the damage to my home. In the meantime my wooden door and frame that has been chipped and no longer sealed is getting wet. Unfortunately an appearance in the magistrates court appears to be looming. This is how they treat customers whose property they damage. AVOID AT ALL COSTS! UPDATE. I finally got the paint damage repaired. But I had to get stuffed around by the removaliats painter and wait months to find out I basically lived too far for them to do it. So I had to source my own quotes. I really hope amart use a different delivery company in the future. Kings transport is an absolute nightmare to deal with.

AVOID! – Went in to buy a new bed frame & mattress, however was yelled at by the sales member. 100% wouldn’t go back even if you paid me! Bought a superior frame & mattress from BednDreams for the same price. My advise would be to shop around or go to any other Amart for your next purchase Absolutely disgusting! Show details

I’ve never felt so uncomfortable in my life! – On the weekend I went into amart with my partner excited to look at some furniture for our new home. We told the guy we were just looking and weren’t moving out for a few months, he replied that’s okay we can hold it free of charge. They had some great deals on so we began to look around at things. 2 things caught our eye a package deal and a… Read more

couch, we looked at doing it through zip pay and applied in store. We were scared we were rushing into the 3 grand couch so decided to stick with zip pay 3 grand limit and not get the couch. I told the guy that I chose a 3 grand limit and he threw his hands up in the air and literally stormed off!!! I looked at my partner shocked and felt so uncomfortable, he then came back and kept questioning stating ‘why is the hell would you do that’ in my head there was no way we were buying from him and luckily the zip pay hadn’t cleared. We said we would come back another time and he nagged and nagged for a deposit! The guy was so lovely until it came to the money, my partner and I walked in there so excited and came out drained, disappointed and never wanting to go to another furniture shop again

What is going on – When to purchase a sofa and recliner on the weekend. Got a good deal for the staff when back after the weekend and they said they couldn't do it at that price because it wasn't busy that day. So u have to wait in the car till there busy to get a good deal! Is this legal? Show details

Nice staff, awful product – The staff in the store were great, however the product i bought, a tall chest of drawers, was awful. The top had the pre-drilled holes the wrong way around so there was an overhang on the back side instead of being flush, exposing raw wood, while still going together correctly. Also, the varnish is super fragile so it tore a piece off as i was… Read more

putting the drawers in. product was hardly worth the $300 i paid for it. I won't be shopping with Amart again

damaged furniture and terrible customer service! – Where do I start? Had some furniture delivered by two rude men, who were very rough with my furniture. When unpacking my furniture i noticed my chest of draws was so badly damaged and had obviously been dropped. I called amart and sent through photos to be told we will call you and be in contact again soon. No one contacted me by phone they sent… Read more

me an email saying how often draws need a wall anchor to prevent toppling over and how i can buy one??? Trying to change the blame to me and saying they must have toppled over in my care! My draws are still half in the box as i didnt even take them out once seeing the damage!! I stated all this in an email and the best they can do is give me a 100 dollar discount to keep damaged draws! How rediculous the draws were $550! Or wait until the end of the month for an exchange (2 more weeks) i am in a new house and have been so inconvenienced by amart!!!! Also they cant deliver all your items at once so you have to wait around for items to arrive on different trucks!!! BEWARE! I spent alot of money there and have been so dissapointed with how this has been handled and how the blame was shifted to me- even though I am fault free!!!!!! NEVER AGAIN!!

Faulty item….rude customer service – We bought two LOZ barstools from the Joondalup WA branch. We returned one as the fabric had come away from the seat and was given another in it's place. Upon opening the box this one was found to have also come away from the seat. I contacted Amart stating we no longer wanted either of them and would be returning both for a full refund. Upon… Read more

returning them the young man that we dealt with was more than accommodating and we could not fault his customer service… he then had to show it to his Supervisor before processing our refund which is were the rude behaviour came into it. The Supervisor (Not Australian lady…didn't catch her name) was extremely rude and said 'that's just the way they are'. When I told her we had a perfectly good one in the other box and would she like me to show it to her she completely ignored me and continued to say 'that's just how they are'. This person needs a lesson in customer service as her attitude towards customers stinks. The young lad went on to give us a full refund.

Extremely high price but worst quality ever – When I bought my first home, I didn't have much cash with me so I went ahead with Super Amart back then because they provided instalment payments. If I had cash, I would have bought my furniture from IKEA. Back then, I bought the clouds bedroom set for $1799. It's not available now. It is THE WORST quality furniture ever! Within months of… Read more

using the furniture, it started to crack. They had it replaced but even with the replacement, it still cracked. It came to a point when I gave up contacting them. Their staff who came over to have the furniture replaced was so rude to my wife. I was at work and when they came over, they were so unprofessional, asking her if she had the tools to disassemble the furniture.

3 years has passed by and until today, I regret buying the furniture from them. When I look at the poor quality furniture and the $1799 that's gone, it pierces my heart and soul.

Their prices are so high compared to other companies but they have the worst quality products. I am so disappointed. I feel like throwing the bedroom set but that means $1799 will be thrown away.

Sofa warranty – I bought sofa 2 years ago. Colour get faid and recliner stop working. Tech come to fix it and said yeah colour fair as well. Insurance people called and said sorry we can't cover faid side because Sun light. I told them sun light have to affect all sofa not part of it. They totally ignored it and said sorry we can't cover it. What's the point… Read more

to have a insurance if they don't wanna cover it. My insurance still 3 year left and they are saying sorry. What a rip off Amart

Coffee Table Looks Amazing but is NOT lasting the distance – Our coffee table which started off looking amazing is fading away very quickly. It had some lacquer drips but I ignored those and didn't return it. In less than a year the varnish has started to chip. And now there is a small dent in it. It looks like solid wood but for this dent to happen this is not so good nor good quality. Wouldn't buy again. We were happy with the service received.  Show details

Disappointed – Purchased instore dining chairs and was told 6 would be cheaper than 4. Chairs have an inherent fault due to a hole being drilled in middle causing a weakness. Cheap cardboard cracked in 2 chairs, then another 2. We had to go back and forth to replace. Called in a handyman at $100 to fix properly and now they are saying they will not contribute… Read more

to cost of repair. Not good and certainly not "furniture for life". Get what you pay for I suppose.

They did say they would credit the chairs and we could repurchase something else which would have cost more than the $100 to fix "properly". These chairs are no longer available. We weigh 60kgs and 70kgs so we are not heavy people for the chairs to crack in first place. They also denied that they have ever had a problem with these. Old story blame the customer. Will not purchase anything from them again.

Disappointed – My partner and I, came in yesterday asking about a sofa we liked. [name removed] one of the staff members at the joondalup store told us we are unable to pick up the sofa as rules have changed, so they would have to charge delivery. We rang up the store today to double check with a nice lady that told us that pick up is absolutely fine for the same sofa. Very disappointed, and honestly has put us off from buying.  Show details

Very angry customer – Below is a copy of the email I sent to customer care privately, as they can't be bothered to respond to their customers I think it's fair to warn others about the lack of customer service you will receive after the sale has been made and if there is any problems with the product. It is still ongoing as I am yet to receive the replacement buffet… Read more

and coffee table. Clearly this site is monitered by the customer care (or should I say customer I don't care) staff so maybe this will be sorted out then.

Hello

After the poor experience I have had with your company, I decided to let you know my disappointment.

My partner and I went to your Joondalup W.A. store 3 weeks ago and had a very polite helpful you girl serve us. We purchased a dining package, but were informed that the coffee table wasn't available, but would be in in the next week or could be sent from the warehouse in Jandakot. We arrange and paid for the delivery and we were going to be called when it was all ready to be delivered.

After waiting 3 weeks and not hearing from anyone, I decided to ring the store and find out what was happening, this was excuse #1, sorry we were about to call you, but the coffee table still isn't available. So a little annoyed I arranged for delivery the following day, but was told they couldn't give me a time or morning or afternoon time slot, but would get the driver to call 2 hours before, because of this I took the day off work to be there for the delivery (I work to far away to get back in time).

I waited at home and at 12.30 received a call from the store excuse #2 to say the driver had family problems and could not make the delivery, and they had no other way of getting the furniture to us, apparently private courier services don't work Fridays. Understandably I was annoyed and ask that the delivery be made the following day before 9am as we had plans for the day.

In all fairness the delivery was made at 8.20am and the drivers were very efficient. When we removed the Buffet from the box it came in we discovered that the corner of the buffet had been broken off and roughly glue back on and the top corner lacquer finish had been damaged even though the box itself wasn't damaged. By this time it was 9.05am so I called the store to find the phone advertised it's opening hours being 9am but the phone was going back to message bank. I kept trying till about 9.12am and got frustrated and rang the Osborne Park store told them that the phone was still going to message bank and got excuse #3 (oh. they have a problem with their phones) and asked if they were able to get the store to contact me and gave her my number.

After waiting till 9.30am and no call I rang Joondalup store, amazing the phones had been fixed and a young lady answered and I gave her my name and asked why no-one had called me and got excuse #4 we only have 3 staff in! I explained to her about the buffet then was left on hold for 10 minutes while she found out what could be done. Then she came back to the phone to say she would get someone to call me back, by this time I am more than annoyed. We had plans for Saturday thats why we had the delivery before 9am and now they had been stuffed up as well.

After waiting about 30 minutes for a return call that clearly wasn't coming anytime soon I called them back, surprise, surprise excuse #4, sorry we were busy and were just about to call you back. As the young girl I spoke to could only offer at some time to pick up the damaged buffet and organise for another one to come from the warehouse without being able to give any whens or where's this was going to happen, I asked to speak to the store manager. I was then put onto a girl named Kylie (expecting her to be the store manager) and she was quite apologetic, but had to speak to her superior about this (maybe the company CEO) she would call me back.

Again I gave them 30 minutes to have what should have been a short conversation and still no call back. So again I called them back excuse #5 we were about to call again, and asked for Kylie. She had spoken to her Manager and he had told us that it could be replaced or he would give us $200 off this, remember we had already lost wages on a delivery that hadn't come, had to change other plans because a damaged product had been supplied and had spent all morning on the phone trying to sort this out as nobody in that place would get on and call us back and sort it out least of all the mysterious store manager who probably gets paid big bucks to get poor timid Kylie to do his dirty work. The offer of $200 was an insult and we had one of our guests who is a carpenter look at it and he could repair it , but it would cost more than $200. We had guests over to a house partially furnished, because we were delivered damaged stock and had to continue to wait on a coffee table that was suppose to be available 2 weeks earlier. I even suggested they supply us the display stock but were told company policy they couldn't.

I was told by Kylie when I said that we wouldn't accept $200 that she would get the drivers to come back and pick up the damaged buffet and that we would have to wait for the other one to come from the warehouse excuse #6 it takes 24 hours for the warehouse to receive the email (might I suggest connecting to the NBN) so they will call Monday, don't worry I won't be holding my breath. And for another surprise, the drivers didn't come back and pick up the damaged one.

I did have a matching shelving unit on order to be paid for as well , but have decided after the lousy way we have been treated to cancel this. It only takes one very bad experience to destroy a customer relationship, I know I also am a manager in a retail envirioment, but I sort out these problems myself and don't hide behind staff that can't make decisions.

Regards

Terrible customer service, rude managers! – I bought the settlers bed suite 2 and a half years ago which included the bed frame, side tables, tall boy and dresser with a mirror. I have recently had to purchase another bed due to the terrible quality of this item, I went into to super amart Osborne park over the weekend and they notified me there was a ten year warranty, I then proceeded… Read more

to email Joondalup store where I had originally purchased these items. They emailed me back saying you only do a ten year warranty only on the mattresses not the bed itself and that my one year warranty had expired. Which is a lie because you offer a ten year warranty on beds now, which I found out calling other stores.

What I'm finding hard to understand is that all stores are saying something different, Joondalup is the only one saying they will not honour this ten year warranty. Does that mean to say that I bought a bad quality bed 2 years ago that only warranted a one year warranty, but now the bed is good you are offering a ten year warranty.

I am very dissapointed in this service, and the way the managers at Joondalup handled it!!

If I knew the bed would fall to pieces after two years I never would have bought it from you guys.

I understand furniture can wear over time, but Peeling the whole way around is just not acceptable, isn't the settler one of your top selling beds ????

The managers at Joondalup said they would call me back with a resolution and I'm still waiting. If this is not sorted asap I will be taking it further!

Bad product bad customer service – Purchased 2x2 seater 2x3 seater sofas from Super Amart. After approx 3 weeks inner panel of armrest on 2 different sofas dropped or inverted which left area void of any protection. Leather Doctor came and repaired both sofas. While he was repairing one of the armrests I had a look inside the panel and saw part of a cardboard box which made up an… Read more

internal part. A few weeks later it happened again to another armrest which was also repaired. Last week noticed it had happened again. Sent through warranty claim and photo. "Customer Care" sent back an email stating that it was not a structural problem and the repairman had said the problem was due to external force. Furious at this reply I sent an email and asked exactly what they were insinuating we had done to cause this damage. We paid approx $2000 for the sofas which included $100 per couch for protective coating and they were saying we were mistreating them and caused the damage. Consumer Law states the item purchased from a supplier must be fit for purpose. I will now contact Consumer Affairs regarding this complaint and let them judge.