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Amart Furniture WA, Joondalup

Amart Furniture WA, Joondalup

2.1 from 31 reviews

Reviews

Review distribution

5 star
6
4 star
2
3 star
0
2 star
4
1 star
19

  • Verified customer

Quality of items that where delivered all damaged not worth the hassle going through customer service using very poor

published

Damaged goods avoid buying as you can see below items where delivered as below use a better company customer service also very poor dealing with arranging pick up of items


Nice staff, awful product

published

The staff in the store were great, however the product i bought, a tall chest of drawers, was awful. The top had the pre-drilled holes the wrong way around so there was an overhang on the back side instead of being flush, exposing raw wood, while still going together correctly. Also, the varnish is super fragile so it tore a piece off as i was putting the drawers in. product was hardly worth the $300 i paid for it. I won't be shopping with Amart again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

damaged furniture and terrible customer service!

published
Shop LocationWA, Joondalup

Faulty item….rude customer service

published
Shop LocationWA, Joondalup

Dan

DanPERTH

  • 4 reviews
  • 5 likes

Extremely high price but worst quality ever.

published
Shop LocationWA, Joondalup

Sammy

SammyKingsley

Sofa warranty

published

I bought sofa 2 years ago. Colour get faid and recliner stop working. Tech come to fix it and said yeah colour fair as well. Insurance people called and said sorry we can't cover faid side because Sun light. I told them sun light have to affect all sofa not part of it. They totally ignored it and said sorry we can't cover it. What's the point to have a insurance if they don't wanna cover it. My insurance still 3 year left and they are saying sorry. What a rip off Amart

Shop LocationWA, Joondalup

Miss Marple

Miss MarplePerth, WA

  • 15 reviews
  • 5 likes
  • Verified customer

Coffee Table Looks Amazing but is NOT lasting the distance

published

Our coffee table which started off looking amazing is fading away very quickly. It had some lacquer drips but I ignored those and didn't return it. In less than a year the varnish has started to chip. And now there is a small dent in it. It looks like solid wood but for this dent to happen this is not so good nor good quality. Wouldn't buy again. We were happy with the service received.

Shop LocationWA, Joondalup

Disappointed

published
Shop LocationWA, Joondalup

Disappointed

published

My partner and I, came in yesterday asking about a sofa we liked. [name removed] one of the staff members at the joondalup store told us we are unable to pick up the sofa as rules have changed, so they would have to charge delivery. We rang up the store today to double check with a nice lady that told us that pick up is absolutely fine for the same sofa. Very disappointed, and honestly has put us off from buying.

Shop LocationWA, Joondalup
Huong Nguyen

Huong NguyenWanneroo

  • 10 reviews
  • 1 like
  • Verified customer

Love my furniture from Amart

published

Bought a Chaser corner lounge, Oracle corner lounge suite with ottoman, and a Lily Click Clack Sofa bed from Amart Furniture Joondalup. The saleslady Angela was very helpful, but professional, without being pushy to make a sale. Partly because of her wonderful customer service, this resulted in my buying all that I bought. Have NEVER assembled furniture before so was worried about assembling all that I bought, but it was pretty easy to assemble, with easy to follow picture instructions. Only advice is to get some-one to assist you as some of the furniture pieces are heavy, as I found out the hard way doing it all by myself.

Shop LocationWA, Joondalup

khal

khalperth

  • Verified customer

What do you want more !!!!

published

I did buy a recliner set lounge and unfortunately the 2 individual sofa spring had been pop up and become like a mountain (AFTER 2 YEARS)
I did contact customer care at Amart furniture and they had replace them in one week
Very impressive and definitely will buy from them again and again

Shop LocationWA, Joondalup

Very angry customer

published
Shop LocationWA, Joondalup
2 comments
Kim Wiles
Kim Wiles

Just to update on this.... our delivery hasn't come, the damaged buffet is still here and when I called the Joondalup store at 5.15pm the phones went to an after hours message stating the store closes at 5.30pm. This is a joke and I have had enough.

Kim Wiles
Kim Wiles

Tammy

TammyPerth

Terrible customer service, rude managers!

published
Shop LocationWA, Joondalup
1 comment
Super Amart
Juanita B.Super Amart

LGT

LGT

  • 2 reviews
  • 1 like

Bad product bad customer service.

published
Shop LocationWA, Joondalup
4 comments
Super Amart
Juanita B.Super Amart
LGT
LGT

Thanks for your reply Tom. Sales order no is 394-866775. Contact no is 0448566855.
Wayne.

LGT
LGT

Hello anybody out there?

Todd

ToddPerth

Best customer service

published

I went into joondalup amart to see manager aboùt my coffee table and tv cabinet. I was so happy with response and how helpful the manager was to help fix problem .

Shop LocationWA, Joondalup
1 comment
Super Amart
Juanita B.Super Amart

Hi Todd,
Thank you so much for leaving this your feedback! We will make sure to pass this on to our Joondalup team for you!
Kind regards,
Jess and the Super Amart Team

Nixon sofa bed

published

Had nixon sofa bed 10 months inside of arms collapsed upon inspection it was supported with flimsy cardboard covered with foam. [name removed] the young lad at the store was very rude. They are exchanging it for a new one but I will be sending it straight back if it's manufactured to the same poor quality. Product review stated it as a solid timber frame.

Shop LocationWA, Joondalup
1 comment
Super Amart
Juanita B.Super Amart

Hayls

HaylsJoondalup

Read if you want to hear a joke!

published
Shop LocationWA, Joondalup
1 comment
Super Amart
Juanita B.Super Amart

Limpychicken

LimpychickenPoint Samson

  • 2 reviews

Good service and quality

published

We have purchased Michelin recliner lounge, settler dining package, settler office package and settler king size bed online. Contacted each time by Christine from joondalup store who arranged a couple quotes for freight up to where we live and she is a pleasure to deal with, very friendly and helpfull. I had been into the osbourne park store previously and I can understand comments in other reviews about difficulty with staff but the store was very busy on the day I was there and I could see the staff were trying. No problems assembling any of the furniture all pretty straight forward.

Shop LocationWA, Joondalup

Disappointed!!

published
Shop LocationWA, Joondalup
3 comments
Super Amart
Juanita B.Super Amart
Luis
Luis
Super Amart
Juanita B.Super Amart

Eleanor

Eleanor

  • 2 reviews
  • 3 likes

Disappointing Customer Service

published
Shop LocationWA, Joondalup
1 comment
Super Amart
Juanita B.Super Amart

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
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