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Amart Furniture WA, Osborne Park

Amart Furniture WA, Osborne Park

1.6 from 33 reviews

Reviews

Review distribution

5 star
2
4 star
1
3 star
2
2 star
5
1 star
23

Peter

PeterPerth, WA

  • 3 reviews
  • 1 like
  • Verified customer

particular product with low quality, get refund in the end though

published

It was not smooth shopping experience. We bought two dining chairs from local store however failed to assemble them because it was difficult, and the store manager assembled them for us but refused to refund because she said there were no physical problems of this product. later at night, we discovered two screws poking out, making marts on the material, and causing physically harm to thighs while seated. We addressed the issue with Amart solution team and they managed to ask the local store to call us and give us a refund.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store Location405 Scarborough Beach Road Osborne Park WA 6017
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Johny Chugh

Johny Chugh

  • 2 reviews

Pathetic After Sales Service

published

They just know how to sell. They doesn’t care after that. I bought a table from them which is defected when I opened and now store said you need to go through customer service department which is in Queensland. I bought in person from Osborne park didn’t book online so why now have to go through customer service over where people doesn’t have time to talk to customers. Moreover, I said send someone from your store to look at it they said we don’t have anyone to do home visit. Asked me to send pictures and then drop it to store and after few weeks go back to take it.

Product Quality
Customer Service
Warranty Claim MadeYes
Store LocationOsborne Park WA
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Bhavik

BhavikBalcatta

  • 2 reviews
  • 2 likes

Terrible and Humiliating experience at Amart - Osborne Park WA store

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAmart Osborne Park
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Carmel

CarmelPerth

The best service and product.

published

I was extremely happy with the service and products I purchased from the Osborne Park store. The store manager was extremely helpful. I would highly recommend this store. The customer serve and product range is exceptional,

Shop LocationWA, Osborne Park

Fi C

Fi CPerth

  • Verified customer

Super helpful delivery guys

published

My experience with A-mart has been really positive, from the sales person to the delivery guys Winston and Ricky!
Thanks so much for making this super easy and you were all really reliable and happy to help.
I highly recommend paying A-Mart a visit!
Thanks guys :)

Shop LocationWA, Osborne Park

Maria

MariaPerth

  • 4 reviews
  • 2 likes

Horrible delivery

published

I bought a two seater and a three seater couch. Was going to be delivered this afternoon. Called them yesterday and asked if they can tell me what time it will be. The girl contacted the transport and said between 1-3 pm. I organised everything then to be home . Last night got a text saying it would be between 1-7 pm.
This morning got another text saying it is betwen 11-1 pm.
And got a call from them at 10:30 that they are at my door.
The delivery is so disappointing. Still can’t say anything about the quality but based on the delivery I cannot expect good things

Shop LocationWA, Osborne Park

Dissatisfaction

published

Worst service I’ve ever experienced
Purchased a saloon 2 seater recliner. I unpacked to see it was torn took over 8 weeks to have it replaced only after I complained
Then to receive a receive a replacement that didn’t even smell brand new and clearly been used or floor stock, it is definitely not new!
When I got my first couch it smelt new and clean this smells and the fabric doesn’t feel new! actually like it’s been used then cleaned
So disappointed in there customer service as well

Shop LocationWA, Osborne Park

Poor Customer Service

published
Shop LocationWA, Osborne Park
Need new chiller

Need new chillerPerth

  • 32 reviews
  • 19 likes

Value for money buy assembly is challenging

published

Bought a TV stand complete with shelves and drawers. Functional and good looking but assembly was a massive job. The worst part was missing parts and the store didn't have any parts in stock. They said they will have the missing screws to is in a week or two. While we wait, the massive parts sit lying on the floor...

Shop LocationWA, Osborne Park
Bones

BonesPerth

  • 3 reviews
  • 3 likes
  • Verified customer

Paid $88 delivery for flat packed goods

published

I purchased a glass 8 seater outdoor table and chairs plus a wicker 5 seater lounge. They offered me the choice to have it delivered which I expected at a price of $87 but did not mention it would come flat packed and so my husband and son spent several hours putting chairs and table together. I was not impressed as after spending considerable amounts of money I expected the table to be put together. In addition to us having to assemble it the chairs are also wobbly as the legs are not all exactly the same size. Needless to say I will never shop at Amart again. So customers be aware that they don't tell you that you have to assemble items yourselves they just expect you to know that.
Thanks Diana

Shop LocationWA, Osborne Park

Never again

published

I spent good money on a lounge few months later. Broken and they wont fix it . Its cheap rubbish. Stay away

Shop LocationWA, Osborne Park

Very bad service bought sofa lounge extra warranty for leather.

published

Hi I had very bad experience with that store when I bought my lounge sofa they give me extra warranty card that cost me 250 dollar and said if something happened sofa they fix it even it cut by mistake or something else happend but when aftet one year my sofa colour off I submit my warranty claim but they send only their machances and then send me email they can't do any thing coz this happens by your mistakes if they can't do anything why they give me extra warranty in 250 dollar I am totally disappointed with this store nd service

Shop LocationWA, Osborne Park
1 comment
Super Amart
Juanita B.Super Amart

You get what you pay for

published

We purchased a bonded leather modular sofa from Super Amart about 4 years ago. For the past 6 months the fabrics has literally been disintegrating before our eyes - worse in the areas we sit the most, but even on the sections which are hardly used. Has terrible sagging in parts as well which occurred a long time ago and getting worse. You certainly don't pay a lot a Super Amart but you do get what you pay for.... which is cheap rubbish. Thoroughly disappointed as I thought it would definitely last longer. I won't even be able to sell it or give it away now!!! I will be spending more on a lounge when we buy next and it won't be from Super Amart.

Shop LocationWA, Osborne Park
2 comments
Super Amart
Juanita B.Super Amart
Amanda
Amanda

Vinny

Vinny

  • 3 reviews
  • 5 likes

Poor communication and lack of service

published

Shocking service and miscommunication. Staff don't seem to know how their own processes work. Was told I would receive a call on the day of delivery to be advised when the item will be delivered.This never happened. When I tried to follow this up, I was given the run around by staff who didn't have a clue. Tried to get a refund of the item as per their website which says full refunds are offered with 7 days and before delivery, but they refused to uphold their own written customer service charter. Wasted a day and took leave from work waiting around for an item that wasn't delivered as promised. Definitely do not order anything from Super Amart that requires delivery unless you have ample amounts of time to be given the run around.

Shop LocationWA, Osborne Park
1 comment
Super Amart
Juanita B.Super Amart
DanF

DanFPerth

Seattle Lounge rip off!

published
Shop LocationWA, Osborne Park
2 comments
Super Amart
Juanita B.Super Amart
DanF
DanF
Nick

NickAU

  • 4 reviews
  • 3 likes

Terrible customer service and not taking responsibility of damaged lounge on after delivery

published
Shop LocationWA, Osborne Park
2 comments
Nick
Nick
Super Amart
Juanita B.Super Amart

Lorraine

LorrainePerth

  • 2 reviews
  • 1 like

TERRIBLE CUSTOMER SERVICE

published
Shop LocationWA, Osborne Park
7 comments
Super Amart
Juanita B.Super Amart
Lorraine
Lorraine
Super Amart
Juanita B.Super Amart

Mheta

Mheta

  • 5 reviews
  • 6 likes

"Genuine" Leather sofas lost their shape and are peeling

published

We bought a dining and living room package from super A-Mart which included bonded leather dining chairs but we substituted the bonded leather sofas for the more expensive genuine leather ones for over $2000. As advised by the store attended, these would last us longer that the bonded leather. Three years down the line the sofa's back rests have lost their shape, one of the sofa's leather is peeling off despite me using leather cleaners and protector bought from the same super A-mart! My dining room chairs have faired no better with the chairs leather also peeling.

Shop LocationWA, Osborne Park
3 comments
Super Amart
Juanita B.Super Amart
Mheta
Mheta
Super Amart
Juanita B.Super Amart

Hi Mheta,
I apologise for the delayed message. We are so happy to hear the store has resolved this issue for you. Let us know if we can help with anything else in the future.
Kind regards,
Tom and the Super Amart Team


Wrost coustmer service I ever seen

published

The guys kept harassing me they give me wrong stuff. After that, whenever I call they said we gonna give you a call but never get a reply
I strongly recon nobody should go to them.

Shop LocationWA, Osborne Park
1 comment
Super Amart
Juanita B.Super Amart

Hi Kip
We'd like to look into this further for you. Are you please able to send an email to socialmedia@superamart.com.au with some details on the issue and we will be able to look into this further for you.
Kind regards
The Social Media Team


Oshe

Oshe

  • 16 reviews
  • 2 likes

No call backs

published

I went to super a mart to buy a mattress.
They really pushed their own brand but had no clues on the specs of other well known brands like sleepmaker etc.
The specials in the store were different from online specials, when confronted they just gave me a bogus answer. Their whole pricing made no sense. They could not explain the difference between a $1500 and $3000 mattress, which were the same brand and model.
I was told to pay a deposit to lock in the special and then I would receive a call back with the specifications I wanted. Never received the call back of course. How do they not have specifications on $1500+ mattressses?
Not going back here, the sales people and managers are a joke.

Shop LocationWA, Osborne Park
1 comment
Super Amart
Juanita B.Super Amart

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas
Compare all Amart Furniture

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