Amart Furniture WA, Osborne Park

We placed an order for pickup at the WA Osborne Park store for 2 bedside tables that were advertised as available within a week. We then got a phone call saying that we would have to pickup our order from the Jandakot Distribution centre! Or pay $109 delivery. When I asked why we couldn't pick our purchase up from Osborne Park I was told it would… Read more

be at least 2 weeks contrary to what was advertised. So Amart are trying offload distribution expenses to the customer! Also, the caller wasn't even able to tell me the address of the distribution centre.

I wonder it they would like me to treat them the same with my payment. "Your money is in Karratha but you have to tell me when you want to pick it up, and I wont tell you the address before hand."

Seriously, what's the point of a bricks & mortar store it they don't carry stock? Avoid Amart and just shop from Temple & Webster, they have stock and probably charge less for delivery even to WA. It's all crap from China anyway.

Poor quality products, poor customer service wont resolve the issue – very poor quality product. The lather started peeling off the couch, the lather started cracking around the stitches, stitches are breaking as well. all this happening within the warranty period. Claimed it on warranty Amart sent a evaluator to have a look at the couch, the evaluator told us that its a manufacturing defect and Amart will be in… Read more

contact with us in 2 weeks. Two weeks later Amart told us "its normal wear and tear and cant be claimed on warranty. Warranty only covers manufacturing defects." what a joke.. The quality of product is so bad that it wont last for its warranty period.

White ants in Wooden bed frame ! – I hope Amart furniture would concentrate more on increasing consumer confidence and improve their product quality that eventually add some more star next to it's name. Working for it or against it is a choice! Show details

The best service and product – I was extremely happy with the service and products I purchased from the Osborne Park store. The store manager was extremely helpful. I would highly recommend this store. The customer serve and product range is exceptional,  Show details

Super helpful delivery guys – My experience with A-mart has been really positive, from the sales person to the delivery guys Winston and Ricky! Thanks so much for making this super easy and you were all really reliable and happy to help. I highly recommend paying A-Mart a visit! Thanks guys :)  Show details

Misleading Warranty Claims and Lack of Accountability at Amart Furniture – I am deeply disappointed and frustrated with my recent experience with Amart Furniture's warranty claim process. Despite being promised that the pilling of my chairs would be covered under warranty for 10 years, my claim was ultimately declined, leaving me feeling deceived and misled. When I initially purchased the chairs, I specifically asked… Read more

the sales representative if pilling would be covered under the warranty. I was assured that it would be, and this was a significant factor in my decision to make the purchase. However, when I submitted my warranty claim, it was rejected without any valid explanation or justification.

The lack of accountability and transparency displayed by Amart Furniture is truly disheartening. It is clear that they have no intention of honoring their warranty promises and are willing to mislead customers to make a sale. This level of dishonesty is unacceptable and reflects poorly on their integrity as a company.

Furthermore, the customer service I received during this process was subpar. The representatives I spoke to were unhelpful and dismissive, offering no assistance or resolution to my concerns. It was evident that they had no interest in rectifying the situation or providing satisfactory customer service.

I strongly caution potential customers against placing their trust in Amart Furniture's warranty claims. They have proven themselves to be untrustworthy and unreliable, making false promises to secure sales and then refusing to honor those promises when issues arise.

In light of this disappointing experience, I urge individuals to consider alternative furniture retailers that prioritize customer satisfaction and uphold their warranty commitments. Amart Furniture's lack of accountability and misleading practices should not be rewarded with further business.

False advertising and misleading customer – I recently had the unfortunate experience of dealing with Amart Furniture's customer service regarding a warranty claim for my chairs. To say that I am disappointed would be an understatement. Despite their promises to replace the chairs under the manufacturer warranty, Amart Furniture failed to deliver on their commitment, leaving me frustrated… Read more

and dissatisfied.

Firstly, the process of initiating the warranty claim was unnecessarily complicated. I had to jump through numerous hoops, providing extensive documentation and proof of purchase, only to be met with a lack of responsiveness from their customer service team. It took days of back-and-forth communication before any progress was made, which was already a red flag indicating their lack of commitment to customer satisfaction.

When I purchased the chairs , I was assured that the chairs would be replaced promptly should material shred.

To make matters worse, when I finally managed to speak to a supervisor, they seemed disinterested and unhelpful. They offered no explanation for the delay and showed no urgency in resolving the issue. It was evident that they had no regard for honoring their warranty promise or providing satisfactory customer service. Supervisor of Osborne Park store that has spoken with me on Sunday (26/11/23 around noon) is the worst supervisor I have dealt with in my entire life. Rudeness, disrespect and unprofessionalism of that person is just something I have never experienced before in my life. I urge customers- do not purchase anything from Amart Furniture and save yourself humiliation dealing with this unprofessional company that gives nothing but empty promises.

The lack of professionalism and accountability displayed by Amart Furniture throughout this entire ordeal is truly disheartening. Their failure to replace the chairs under the manufacturer warranty, despite promising to do so, is a clear indication of their disregard for customer satisfaction and their unwillingness to stand behind their products.

I strongly advise potential customers to think twice before purchasing from Amart Furniture. Their warranty promises are nothing more than empty words, and their customer service is abysmal. Save yourself the frustration and disappointment by seeking furniture options from more reliable and reputable retailers.

Broken in less then 4 months. Won't honor returns – Sold us a bed that lasted 4 months and then broke. Used their warranty/returns outlet and it took them 2 weeks to get to the return stage. At which point they won't honor it as we had thrown part of the bed (the part filling out apartment with wood chips) out. I wish I could give 0 stars Show details

Negative star – If I could give them a negative star I would. Worst quality, worst customer service, worst experience. Spent 2.5k on a couch and can't sit on it 1 year later because the cushions are lumpy and uncomfortable. They don't return your calls. The warranty doesn't apply for some reason!? Don't buy from there! Show details

Problematic Couches – I have always bought furniture from Amart and have had issues several times. The latest is my $1,600 couch has seats that have sink holes. You sit and feels like you are sinking into it. This is the second couch I buy from them where this happens. The first I had only spent $1,000, the springs would hurt the person sitting on the couch. That one… Read more

got replaced. But I then later decided to spend a bit more in hopes the couch would last, but a couple years in and similar problems are appearing. We are not heavy people who live on the couch so to have this happen yet again, no matter how much you spend on their couches is disappointing. I have lodged a warranty claim and await a satisfactory resolution. I am not really interested in getting another of the same couch as, otherwise, it feels I will have to keep getting back to Amart every few years when the seats collapse. I will update the review advising how they have resolved this.

So disappointed – I bought the 2 seater Optimus recliner - whilst it has some great features such as USB ports, the seat has collapsed, I am not heavy 70kg so not good - just a year old, I paid $1100 for something of very poor quality Show details

Pathetic After Sales Service – They just know how to sell. They doesn’t care after that. I bought a table from them which is defected when I opened and now store said you need to go through customer service department which is in Queensland. I bought in person from Osborne park didn’t book online so why now have to go through customer service over where people doesn’t have time… Read more

to talk to customers. Moreover, I said send someone from your store to look at it they said we don’t have anyone to do home visit. Asked me to send pictures and then drop it to store and after few weeks go back to take it.

Terrible and Humiliating experience at Amart - Osborne Park WA store – I had purchased bedroom suite on 13/7/2019 and paid $1170 cash to the manager Varun. Cash was counted by him and other of his assistant. I have fully paid invoice. I was happy to get all goods on Thursday as I was moving to new property. However I got call from Varun (store manager) on 14/07/2019 that i piad $100 short and I have go back to… Read more

store and pay that. I explained him money was counted by 2 staff and how is this possible. He said come and check camera footage.

We went and he showed me footage and in that footage i was not seen nor it shows where I handed him cash. I asked him if there is any footage of location where it could be seen I handed him cash to confirm no cash by mistake was dropped. He said no other footage we have and got offended and aggressive . Easy way for him to get out of this situation was to give us refund, so he said take your refund we don't want to sell goods to you. I asked him to refund $1167 but he refused to pay and only paid $1067. Varun being store manager for Amart Osborne park he had no work ethics, no customer service.

Because i didn't pick furniture and he was holding cash he had wrong attitude and asked us to call cops and do whatever i want to do. Because of his and staff carelessness I had suffer a loss of money, time and embarrassment. He was not apologetic for his carelessness and rude behaviour, instead he was blaming me that I paid him less money. He also called cops while me and my partner were in store however cops could not help on this matter. He made us feel like we robbed something from Amart store. I went back to resolve the issue but his and other staff behaviour was completely unethical. It seems like new scam in market. Beware guys if you pay cash ask this guys to count in front of you. As store manager make mistakes and Amart don't care about this. They just want you to believe what they say. Specially Varun and Amart store Osborne park . Completely frustrating and humiliating experience. I had bought so much furniture from them in past, they make u feel helpless.

Horrible delivery – I bought a two seater and a three seater couch. Was going to be delivered this afternoon. Called them yesterday and asked if they can tell me what time it will be. The girl contacted the transport and said between 1-3 pm. I organised everything then to be home . Last night got a text saying it would be between 1-7 pm. This morning got another… Read more

text saying it is betwen 11-1 pm.

And got a call from them at 10:30 that they are at my door.

The delivery is so disappointing. Still can’t say anything about the quality but based on the delivery I cannot expect good things

Dissatisfaction – Worst service I’ve ever experienced Purchased a saloon 2 seater recliner. I unpacked to see it was torn took over 8 weeks to have it replaced only after I complained Then to receive a receive a replacement that didn’t even smell brand new and clearly been used or floor stock, it is definitely not new! When I got my first couch it smelt new… Read more

and clean this smells and the fabric doesn’t feel new! actually like it’s been used then cleaned

So disappointed in there customer service as well

Poor Customer Service – I made my purchase online for a Sofa bed on the Saturday and selected the store to collect from. I then had a voice message from the store to tell me the sofa bed will be in stock on the Thursday instead. I called back to confirm this. I asked if they could look around at other stores which i can collect from that weekend and the lady advised she… Read more

will call back. Never heard back. So i waited until today (Thursday) phoned the Osborne Park store only to be told the order had been cancelled and re placed with Cannington and that i need to collect it from there.

The lack of communication and customer service is appauling and i will never be shopping at this store or online again. Now i need to travel from Stirling to Cannington for a collection i could have got from Osborne Park.

Value for money buy assembly is challenging – Bought a TV stand complete with shelves and drawers. Functional and good looking but assembly was a massive job. The worst part was missing parts and the store didn't have any parts in stock. They said they will have the missing screws to is in a week or two. While we wait, the massive parts sit lying on the floor...  Show details

Paid $88 delivery for flat packed goods – I purchased a glass 8 seater outdoor table and chairs plus a wicker 5 seater lounge. They offered me the choice to have it delivered which I expected at a price of $87 but did not mention it would come flat packed and so my husband and son spent several hours putting chairs and table together. I was not impressed as after spending considerable… Read more

amounts of money I expected the table to be put together. In addition to us having to assemble it the chairs are also wobbly as the legs are not all exactly the same size. Needless to say I will never shop at Amart again. So customers be aware that they don't tell you that you have to assemble items yourselves they just expect you to know that.

Thanks Diana

Very bad service bought sofa lounge extra warranty for leather – Hi I had very bad experience with that store when I bought my lounge sofa they give me extra warranty card that cost me 250 dollar and said if something happened sofa they fix it even it cut by mistake or something else happend but when aftet one year my sofa colour off I submit my warranty claim but they send only their machances and then send… Read more

me email they can't do any thing coz this happens by your mistakes if they can't do anything why they give me extra warranty in 250 dollar I am totally disappointed with this store nd service

You get what you pay for – We purchased a bonded leather modular sofa from Super Amart about 4 years ago. For the past 6 months the fabrics has literally been disintegrating before our eyes - worse in the areas we sit the most, but even on the sections which are hardly used. Has terrible sagging in parts as well which occurred a long time ago and getting worse. You… Read more

certainly don't pay a lot a Super Amart but you do get what you pay for.... which is cheap rubbish. Thoroughly disappointed as I thought it would definitely last longer. I won't even be able to sell it or give it away now!!! I will be spending more on a lounge when we buy next and it won't be from Super Amart.

Seattle Lounge rip off! – Our 2 Seattle lounges are only 9 months old but already both are majorly squeaking/creaking (a common fault I understand), back support has snapped and have bad rippling with the fabric loose on both of them. I'm currently getting one of them fixed by the Leather Doctor, but since its under a year old I've decided to cut my ties. Id rather have a… Read more

full refund since so much has gone wrong in the first year. I am waiting on a response from HQ and the store, but I thought I would let others know too. Would there be any reason not to grant me the refund? Its clearly a Major defect as I would never had knowingly bought these couches if I knew they were going to squeak and crack every time I sat down and clearly the store floor stock don't make these sounds so they obviously differ. The rippling of the material looks horrible and tired and makes the lounge look 10 years old. I went into the store today to compare and the Seattle on display looks fresh and neat as I hoped mine would look after 9 months...but I guess that was wishful thinking. Please be aware everyone. They may look good instore, but give them a few months and you'll be in trouble...

Terrible customer service and not taking responsibility of damaged lounge on after delivery – I have made numerous attempts to contact Super Amart Osborne Park managers and each time I get phone staff on the phone and the managers refuse to deal my issue and instead passing on the message to the phone staff. I bought and got it delivered to my house a couple months ago. Since the day of the delivery after unpacking I have noticed a… Read more

small scuff mark on the leather of the chaise piece on my Maddox Lounge black leather and there are several white spots on the back cushion and the chase centre supporting foot and the corner piece supporting fee is short by 2-3cm off the ground so the corner piece and the chaise piece has no support in the middle so i have to make something from the cardboard it's fully supported.

I contacted Super Amart Osborne Park straight away after I unpacked and noticed the issues and they made arrangement to send Leather Doctor to have a look at the scuff mark and to replace the feet and the white spots.

Leather Doctor Steve came to my house a few weeks ago and attempted to repair the scuff mark but It is clearly visible still and he said the feet replacement is all wrong and will have to get back to me and he said if he attempt to repair the white spots on the back cushion of the chase leather it'll look bad and will stick out.

Look I am not happy with the way Osborne Park has been dealing with my problem and this should have been replaced for brand new since day 1 when I contacted straight away after unpacking the lounge. This is clearly a damaged on arrival and Super Amart Managers at Osborne Park passed on the message to the phone staff said this is not significant damage for them to replace the chaise piece. But I can see that scuff mark every time because the back of chaise is being seen from my dining room and it's dividing the open plan living room and dinning room.

I would not recommend purchasing from Super Amart cheap furniture although this wasn't exactly cheap and their customer service is appalling.

TERRIBLE CUSTOMER SERVICE – I purchased an outside chaise lounge from Super amart in January. They advised this was not in stock and would be in by May. I advised them this was fine as a was not in a rush for it. I received a phone call in March advising that the product was still out of stock and would be in by May, again I advised this was fine. I then received a call… Read more

in April advising that the stock had come in early and was ready for collection. I then received another phone call a few days later advising the same, I advised I would arrange to collect the following week. I then received another phone call asking when I would be collecting. I advised I had book a trailer hire for the Saturday and would be down to collect. I drove 51 kms which took over an hour to get to the store to collect. I paid for the product in store and was asked to go to collections. I was left waiting outside collections 30 mins when the guy came out and advised me the product was discontinued and the only available one was the one in the showroom on display. I asked to speak to the manager as I had received three phone calls asking me to come and collect. He was very dismissive and very unhelpful in the way he spoke to me (a mere woman) he tried to walk past me to speak to my husband even thou I was the one dealing with the issue. He then said he would be able to get me one for the week after. After I told him I had drove over an hour to collect and had to hire a trailer. I told him I expected free delivery which he reluctantly agreed to. I then had to travel over an hour back home. Not only did I waste my Saturday morning driving round for nothing and the petrol it cost but also the hire of the trailer. How can I receive three calls advising the product was in stock and at the warehouse to be told this was discontinued and how was the manger going to find one for next week. This will be a wait and see game, if this is the last one available. I am in the process of building a new home and had already picked out new furniture from Super Amart to the total cost of $20,000 which I can now tell you I will not be spending.

"Genuine" Leather sofas lost their shape and are peeling – We bought a dining and living room package from super A-Mart which included bonded leather dining chairs but we substituted the bonded leather sofas for the more expensive genuine leather ones for over $2000. As advised by the store attended, these would last us longer that the bonded leather. Three years down the line the sofa's back rests have… Read more

lost their shape, one of the sofa's leather is peeling off despite me using leather cleaners and protector bought from the same super A-mart! My dining room chairs have faired no better with the chairs leather also peeling.

Wrost coustmer service I ever seen – The guys kept harassing me they give me wrong stuff. After that, whenever I call they said we gonna give you a call but never get a reply I strongly recon nobody should go to them.  Show details

No call backs – I went to super a mart to buy a mattress. They really pushed their own brand but had no clues on the specs of other well known brands like sleepmaker etc. The specials in the store were different from online specials, when confronted they just gave me a bogus answer. Their whole pricing made no sense. They could not explain the difference… Read more

between a $1500 and $3000 mattress, which were the same brand and model.

I was told to pay a deposit to lock in the special and then I would receive a call back with the specifications I wanted. Never received the call back of course. How do they not have specifications on $1500+ mattressses?

Not going back here, the sales people and managers are a joke.

crap service im furious – Spent $1100 on Sunday booked a delivery for Tuesday because everything was in stock. I sit at home all day Tuesday to wait for my delivery to call super amart at 4.15pm to be told the furniture isn't in stock I'm at work now until Saturday and they cant even give me a eta for a delivery on Saturday. I have no bed now for 3 nights Nobody called me… Read more

I am so furious about the whole situation and now to have to spend a second day in one week sitting at home waiting. This service is absolutely appalling. I certainly wont shop here again I spent a bit of money for a lot of non communication.

Big Mistake - Sofa from Super Amart – We purchased a 3 seater and 2 seater black leather couch around 3 or 4 years ago. We were led to believe the whole thing was leather but it turns out the sides must be bonded leather.The sides and front are literally falling apart and our kids are constantly ending up with black bits on them. I am very concerned about the health issues this… Read more

poses to my kids. Its also the appearance side of things, terrible!! We saved quite a bit for those sofas and now we are incredibly disappointed! We trusted Super Amart - Osborne Park store!

Bonded Leather Peeling – Bought the Nixon bonded leather chaise a few years ago from Super amart in Osborne Park and now it is cracking and peeling on the cushions. When I queried the Osborne Park store about fixing/replacing they said sorry it's out of warranty and nothing can be done about it! Last year we had the springs replaced as they were faulty from day 1. Not… Read more

happy as you think this item would last longer for price I payed which was nearly $900. The peeling Looks disgusting and horrible even though I've looked after it very well. After reading many reviews, this seems to be an ongoing problems with these items. Not happy!

Items unavaliable for months – Brought a dining/entertainment package told us it would be 3 weeks been waiting 2 months and still waiting. Every time I call the time of items being available extends to longer. Getting well past ridiculous now have a half empty house with no furniture.  Show details

Bad quality – After just 2.5 years the leather on my couch has totally peeled off! Super amart will not cover it, instead kindly offered me a discount if I buy a new lounge! Don't really think I should need to replace my lounge every 2.5 years!!!! Would love to post photos,  Show details

Never again – I spent good money on a lounge few months later. Broken and they wont fix it . Its cheap rubbish. Stay away  Show details