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Amazon

Amazon

1.7 from 1,044 reviews · View Statistics

Reviews

  • Product Quality
    2.0 (376)
  • Return Claim MadeYes (101) · No (388)
  • Shipping
    2.1 (299)
  • Warranty Claim MadeYes (31) · No (455)
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Lhh

Lhh

  • 3 reviews
  • Verified

No more reliable delivery

published
Shipping
Incentivised ReviewNo
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Danielle

DanielleGoulburn Valley, VIC

  • 3 reviews
  • 1 like

Paid extra for faster delivery, 3 days after it should be delivered it still hasn't been dispatched

published

We ordered 2 of the same item. They were in stock. We paid extra to have them delivered sooner. Three days after they should have been delivered and the items still have not been dispatched. Send inquiry to Amazon and get a standard reply will come back to me in 2 to 3 days. I contact them again, now they are saying they were out of stock when I placed the order. NO THAT IS A LIE. How about Amazon pick up the phone and call there supplier. Amazon is a middle man, I suggest you buy straight for the supplier and not order from Amazon. There customer service is very slow at responding, and you get the normal script response.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Angela C

Angela C

  • 4 reviews
  • 1 like

Amazon Australia is a fantastic site. Delivery is amazing, so fast. Refunds processed immediately. Thanks Amazon

published

Satisfied with all products I bought. Returned one item, refund was processed immediately. I ordered items one day and they were delivered the next.

Product Quality
Incentivised ReviewNo
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Stuart

StuartGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Scamazon at their incompetent best.

published

I tried to buy a breadmaker through Scamazon, it didn't arrive. Turned out to be a scammer. When I complained they didn't care.

Incentivised ReviewNo
Return Claim MadeNo
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Andrew M

Andrew MSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Do not sell with Amazon! We learned the hard way

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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jose

joseHobart, TAS

  • 12 reviews
  • 3 likes

Far from perfect

published

I wanted to review an product, Amazon has a page on it - but I am not 'eligible' to do a review because I haven't spent $50 in Amazon - in the last 12 months of online shopping! Poppycock. But I will do my utmost to comply with that in future.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Tony

TonySouth East Queensland, QLD

  • 3 reviews
  • 1 like

Difficult website, difficult to understand your call centre, difficult to get any 'correct' answers!

published

Whilst I do not have a problem with Amazon Australia , I do have a problem with their call centre which I am guessing is either in Mumbai, India or the Philippians. I just can NOT understand them when they speak English and I know they are trying their best to solve my problem. But it no longer works for me when it takes me over an hour to rectify my issue. I will no longer shop on line with Amazon.com.au
It is just too damn difficult!
This is not a fake review either!!

Product Quality
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Burak A.

Burak A.Sydney, NSW

Thieves

published

Don't trust these people. They subscribe and charge you once you provide your card details. No option to cancel the subscription or they don't reply to your queries. I had to ask my bank to deal with these scammers.

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Joe

JoeMelbourne

  • 10 reviews
  • 9 likes

In 2 months rusted steel kettle from Amazon

published

claiming top quality and results is bad, there are a lot of fake offers in Amazon, return policy within one month, smart return policy, the product absolutely fake

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Product Quality
Incentivised ReviewNo
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Very Dissapointed13

Very Dissapointed13Peel, WA

  • 3 reviews
  • 1 like

No PayPal not happy

published

Not happy with products poor quality and refunds take forever still waiting weeks later and no PayPal option, going back to eBay with PayPal

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Paul N.

Paul N.Sydney, NSW

Amazon Australia is for large multinationals selling cheap products, not small Australian businesses.

published
Product Quality
Incentivised ReviewNo
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Rainer

Rainer

  • 20 reviews
  • 2 likes

Movie disappoint

published

Been using Prime Movie for some 6 weeks.
I have come to realise that most Movies included are mostly lame Ducks, silly or uninterestingly old.
Anything worth the excitement to watch has a near $20.00 price tag to watch!
Rather expensive let alone many of those are have been Movies.
I could not recommend.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sharnee W.

Sharnee W.Darwin, NT

  • 4 reviews
  • 1 like

Poor - very poor

published

I ordered an LG V50 phone, which as it turned would've been an unlocked Sprint version, now these are also a cdma unit and, cannot be used on all Australian networks. Now this phone never arrived ( damaged in transit ). To get the refund took ages and only was refunded with the threat of me taking legal action. To make matters worse I left an honest and non discriminatory review about my experience and guess what, they refused to publish it on the grounds it was defamatory. This is on of many issues I've had recently ie; damaged goods, second hand sold as new and returned goods sold as new. All from Amazon itself, funny thing is the third party sellers I've used have been really good. It's time too ween myself of Amazon.

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Kosh

KoshSydney, NSW

Keeps on charging my account even when I cancel membership

published

This is probably the fourth or fifth time I have come across a payment made from my account for an Amazon Prime membership that I have manually deactivated said number of times. Each time I am prompted the membership is deactivated until I personally activate it and yet I am charged each time in random months. Extremely frustrating and am looking at permanently deactivating my account, if there’s even an option.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Fred

FredGreater Melbourne (Inner), VIC

  • 2 reviews

Deceitful Bait and Switch Tactics

published

Be very careful when choosing variants of a product on Amazon! I purchased a Hard-drive with finger print security (Samsung T7 Touch). Only trouble is I received a T7 without the Touch. I go to the order and realise that they advertise with the Grey T7 Touch but then you can choose a different colour they downgrade the product to a lower value T7 without the Touch - not only that the price was actually higher even hough the product is a cheaper version! Colours seem to mean Model on Amazon!

Incredible!

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Htoo Wai Y.

Htoo Wai Y.Sydney, NSW

  • 2 reviews
  • 4 likes

WOW so unprofessional of the delivery

published
Product Quality
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Keith

KeithGreater Melbourne (Outer), VIC

  • 3 reviews

Completely wrong item delivered and late.

published

Ordered a backyard incinerator and got a electronic drum kit. Never mind that the hose reel that I received last month that broke immediately because metal was week!

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Incentivised ReviewNo
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Gregr

GregrGreater Melbourne (Outer), VIC

  • 3 reviews

Poor Customer Service

published

If you try to contact Amazon with a product that has failed outside the normal 30 days......
You send the email through their online system. They do not acknowledge your email. They do not provide you with a case number, and they do not get back to you. They are now a merchant of last resort for me.

Product Quality
Incentivised ReviewNo
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SCC

SCCGreater Melbourne (Inner), VIC

  • 5 reviews
  • 1 like

poor website, no clear, taken my money for ac fee without stated I need to pay

published

Opened a seller's ac with Amazon Aust, but without state fee needed to be charged and has taken my money $54.95 from my bank ac, anything need you to pay will clearly stated how much you need be paid at that time of asking my banking details, but they are no. I thought enter my banking info is for the fund to be receiving from buyer once I sold. I asked for refund the fee but they want my citizenship to be provided, this is very private info. and did not ask me this info when filled ac opening. They have problem of their policy. its seller's Website is so complicated info so much but no clear.

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Gee

Gee

  • 2 reviews

Poor customer service, 8 years of kindle digital books gone, can't be restored.

published

My Amazon account was accidently deleted by a family member and Amazon cannot restore the account the same day, resulting in 8 years of kindle purchases gone. They also can't explain where my undelivered orders are, or what they even are, all records permanently gone. Customer service has no accountability, they just sent you in a loop, no one takes any responsibility to attend to the issue, they say they'll get back to you, but don't.

Product Quality
Incentivised ReviewNo
Warranty Claim MadeNo
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Page 1 of 53

Questions & Answers

Shaiju Revi

Shaiju Reviasked

Hi, Can I order more than one 1 item together and charge shipping cost altogether, and how much time will take to process an order

1 answer
jose
jose

For same seller, choose each item, save to basket. Then go to basket to complete order. Processing time depends on seller.

Fred

Fredasked

Is there any other Amazon Aust Vendors out there experiencing a lot of problems dealing Amazon Vendor Central AU?

No answers
Marga S.

Marga S.asked

I would like my acc. changed to the PRIME account.please advise how?

1 answer
BuyGeorge
BuyGeorge

At the top, left hand side, click on the menu
=
=
Then scroll down and click on Prime. Follow the steps.

See all Amazon questions

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