Amazon

Delivery was quick but the driver did not follow the instructions to leave the package at the front door and left it in full view of the road. This is not Amazon's fault but unfortunately they employ the drivers.

Placed order 24.09.2026 for multiple products which are sent separately by different businesses. Item 1 was sent then I received an email stating issue and its been returned awaiting refund, which wont occur till they receive the package back. Yet it isn't being delivered, doesn't seem to be being return and has been sitting in Brisbane depot for… Read more

the past 8 days.

Item 2 has been sent and goes from point a to b to c then back to a. And around and around. For the last 3 weeks. It looks like it wont be delivered either.

Attempts to sort this issue out are just pointless, customer service is non existent, and talking to (maybe) someone via chat doesn't resolve any issue. Just constantly being told I have to wait for delivery before i can do something, instead of them actually grasping the concept that the issue is the delivery and neither parcel is being delivered.

Another useless AMAZON delivery driver didn’t even close gate 2 meters from busy footpath

Item not delivered – 24/12/2023 - empty amazon box handed to me after giving a code, was to contain a iphone. The delivery guy started trotting off but I called him out on the empty box, he phoned amazon and filled them in, wanted to unmark it as delivered but they refused. They told him to take the empty box back. I called amazon later and they said an investigation… Read more

had commenced call back in 3 days. Done that and had to send a stat dec with their "specific" wording for a refund. I was told I would get a refund but that person could not authorise a refund of high value, I was then told a manager would need to do the refund due the value. That person in an email threatened me with loss of account privileges or account closure and refused a refund. Started their procedure all over again and back to the same result a second time. I did get another email saying I would get a refund but no refund. I then went to my bank for chargeback, ME Bank, 3 months later amazon claim ME bank took the money back off them but I did not receive the money back in my account until 24th of June 2024.

This is prefect,can't live without – This wig feels really good and it as a great lace Show details

You need to buy three other instruments to calibrate it according manual and my experience – You need to buy 3 other accurate instruments a barometer a thermometer and a humidity meter to calibrate it in order not to have wrong indications.This is written in the manual with fine letters and is in its mode options calibration. By the way I discovered that Amazon as it does not publish a negative review if it has a vulgar world inside like… Read more

did to mine I used the world rubbish to describe it there is an issue ...when customers are very upset if the bad quality of a product most likely will use such terms and they will never know that their review was not published as it does not come any notification but you have delibertly to search in your messages or in reviews if your review was published.....So convenient manipulation....imagine how many upset customers are cut in this way from informing......it would be more honest for Amazon if would publish the review and use dots over supposedly vulgar words

No care at all with delivery – Delivery was dumped and it fell over off the step, then not even picked up and put under cover. See the attached video. Show details

Ordered one day received it the next, I was pleasantly surprised. The CCTV outdoor camera was as it says, easy set-up and I'm very happy with my choice and will probably buy another one for the back yard. Show details

Usually deliveries turn up ok, left somewhere outside my door or I am buzzed when I am home which is why I am giving 3 starts. Based on service lately it would be 1 star. Lately deliveries have been left anywhere, sometimes nowhere near my door. The last 2 deliveries were damaged. The very last one had the packaged open inside a sealed package so… Read more

this was done by the person packing. The recent deliveries are trading cards for my son. Get your deliveries sorted Amazon. It is very frustrating. The returns process can take 2-4 weeks so you are out of pocket until then. Some of the refund process works well. Some doesn't.

Disgusting customer service from 'Abhay' in the Amazon Leadership team. I returned a defective item to the third-party seller, and still haven't been refunded. I have spoken to multiple Amazon associates who assured me this would be resolved and I would be refunded. It is now 3 days later, and still no refund. Photos of my conversation with the Amazon 'Leadership' team member attached. Complaint lodged with ACCC.

Very misleading. Benefits of prime are listed as free shipping with no minimum spend. Apparently that doesn't apply to me, despite the fact that I am not in their excluded post codes. They refuse to ship so many items to me and when I contact they either say the issue will be resolved (it never is) or that it is too bad I am too far from the… Read more

fulfillment centre. I asked them to provide a link to where I can find this information on their site advising that if you are too far away your membership benefits don't apply and they stated that there is no such link. I was basically told too bad, then they had the nerve to more or less try to tell me to buy a kindle if I want books off them. They should provide a lower priced membership with full transparency on exclusions if they want to pull these stunts. Low and very deceptive. I have lodged a complaint with the ACCC

Order spare battery for my shark vacuum cleaner and I received a second hand battery which was damaged and scratched. When I asked for a refund they sent a return postage sticker that I had to pay to be returned to China. Terrible customer service and rubbish products. Show details

Got the message saying parcel was delivered. Searched in the usual places that I find parcels after delivery drivers chuck them over my wall. This Muppet left the parcel in a totally unsafe place. It was left outside my property on the road where anyone could have stolen it. Luckily, I noticed where it was just before I reversed over it as I was… Read more

thankfully going out not long after it had been delivered. The sad thing is, Amazon complaints department is literally non existent. After wasting a lot of time trying to find out how to complain about the driver I was forced to give up. Poor effort Amazon, I definitely won't be using you again.

Had two successful experiences with Amazon but third is not positive. Item has apparently been dispatched and was supposed to be delivered 12 August, then the date changed to 14 August and now (@ 18 August) their website states delivery date unavailable. When you look for an option to contact amazon there is not a single option available. I did an… Read more

online search and found an Amazon forum with multiple complaints/enquiries regarding contacting them. Each had a standard responce staing to click the included link that supposedly takes you to contact options for them on their website.

You just go around in a loop and there are no contact options that I could find. If they do exist they obviously do their utmost to make it difficult for you to contact them.

There are also no contact options for their delivery partner, CODEX, on the CODEX website, only an option to track your parcel. When I track my parcel it simply states that it was dispatched on 11 August 2026 at 9pm.

Not so simple when trying to manage a problem it seems? At time of my review, of 2611 reviews 2028 are 1 star.

Edit @ 18/8, by chance thought I'd follow up and, I managed to contact Amazon while I was trying to track my parcel/report a problem etc. Forget which button it was but clicked it and had contact options and selected "Chat". Anyway, they have ordered a replacement...wow! I was advised I'd receive email confirmation but 4 or so days later no email (I possibly misunderstood). However, there is a notation on my account, in orders, that a replacement has been ordered, arriving in 3 days! Fingers crossed!

Edit @ 28/8/26. Unfortunately the 2nd attempt to purchase the cd also failed. The replacement went missing again after a few days. Refund requested and thankfully received. Looks like I selected a dodgy seller on the Amazon platform.

They should be more diligent in making sure their sellers can fulfill orders.

Good luck.

Gave a review for for two curtain items , one a valance and the other a sheer curtain , did two reviews with the same picture , well their AI algorithm told me I was breaking community standards using that same picture for two different reviews , valance and half window lace curtain in the kitchen . Well , didn't like that , closed my account and… Read more ·  1

moved on . Chose another online marketplace store , did have alot of online stores to chose from . Probably all for the better . Don't think I'll be doing any more reviews for them .

Ordered a brand new book and it arrived with badly scuffed corners, as there was no protection around the book which clearly had moved around inside the box during transit. I wrote a poor review on Amazon and it was not published as it didn’t meet a long list of unrealistic and confusing maze of requirements, which means I couldn’t complain if it involved any of the basic issues you would normally complain about. Never using Amazon again. Show details

Have used my account in a year, and this awful company locked my account and there is no way to retrieve my account unless I set up a new email. They can [Content Removed] right off. If I could give them 0 stars I would have. With the cost of living biting harder then ever I can’t afford to shop online all the time.

Repeatedly leaving my parcels on the lawn, upgraded to leaving them on the lawn in the rain. All my parcels have instructions to leave my the door or on the porch as I am disabled and seriously ill and can’t get to the mailbox a lot of the time and… Read more

that’s repeatedly ignored. Customer service has gone downhill and I’m repeatedly bounced between people and tonight was transferred after I said no and just left with nobody because I wanted actual follow up that I was told would happen and didn’t. You can’t email anymore so it’s phone call, chat or nothing. And chat is a joke. It took me over an hour to just get a refund and have the rained on parcel reported and now no follow up as promised. Amazon used to be such a help but it’s a mess now and keeps costing me more and more time fixing their mistakes. Items damaged from being packed ridiculously badly (funko pop boxes in envelopes instead of boxes, glass items shipped together loose with no packing material and so on. Just pure incompetence and lack of basic common sense) and then replacements arriving exactly the same after promising they will be ok the next time and then having to fight for refunds. Paying more with Amazon to get something on the delivery date required and then items not showing up as promised, it’s a mess now and it’s so disappointing as it used to be reliable and an absolute lifesaver for a disabled and very sick parent to a young child but now it’s wasting my time and i can’t actually use my service I pay for, for a lot of things as I know they won’t be in giftable condition or will be broken or will be out of date or have very limited date. It’s gotten so bad. I will likely cancel my account at this point as it’s not really a benefit anymore and they don’t seem to care anymore.