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Amazon

Amazon

1.6 from 707 reviews

Reviews

(74)
(17)
(21)
(55)
(540)
  • Product Quality
    1.9 (155)
  • Return Claim MadeYes (48) · No (168)
  • Shipping
    1.9 (122)
  • Warranty Claim MadeYes (12) · No (208)

Reviewer Photos & Videos

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Panther

PantherBrisbane

  • 3 reviews

Exasperated!

published
Return Claim MadeNo
Warranty Claim MadeNo
Mai

MaiGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Misleading add on amazon

published

Order: #250-0790284-7623021
Placed on Sunday, March 22, 2020
Sold by: GFL Marketplaces $764.00
I purchased it for 764 and while I was waiting for shipment the seller send me they put the price wrong and want me to pay double the price 1600.
When I insist to just pay what I've paid with no extra cost they cancel my order. After my complain to amazon, the block me to even put seller review.
Be careful with you purchased from amazon, they don't protect the buyers.

Return Claim MadeNo
Muhammad Mansoor U.

Muhammad Mansoor U.Metropolitan Adelaide, SA

  • Verified customer

Broken LED TV

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
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Narhari

NarhariMelbourne

  • 12 reviews
  • Verified customer

Think twice before you buy on Amazon Au

published

Beware of third party sellers on Amazon.com.au. in month of Feb20 I have purchased Vava 4k projector for aud , seller created shipping label n vanished, item has not arried till date. Then we did contact with amazon, they helped me to refund full amount under AToZ policy. Second incident is again we purchased Fengmi4k projector, again seller vanished after amount credited to his account. Never bothered to reply any messages. Both prices were unbelievable and cheap. So this is the eyecatcher trap. Please DO NOT buy anything from thirdparty sellers which having especially no reviews or just launched. Fortunately monies have been covered under AtoZ policy. Time consuming process n stuck money in process. Buy at own risk

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Maggie

MaggieSydney Surrounds, NSW

  • 19 reviews
  • 1 like

If I could give zero stars I would.

published
Warranty Claim MadeNo
YIF

YIFGreater Melbourne (Metropolitan), VIC

NO Guarantee on "A to Z Guarantee"

published

I ordered seven items at Amazon Australia since Jan 2020 till now, three items fulfilled by the third parties I ordered in Jan 2020 have never been received. I then ask for refunds. Two out of three of my requests for refund were denied; appealing to those decisions had also been denied. Amazon said "The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a third-party seller"; but obviously it does not keep its promise! Now I am still dealing with Amazon Australia, chasing my money back. I will not buy anything from Amazon Australia again if it is fulfilled by third parties. The "A to Z Guarantee" is not what it promised. Very difficult to get a refund from Amazon.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Kye

KyeSouth East Queensland, QLD

Amazon cheating customers and refuse customer to leave one star review for customer

published

Seller gives misleading Advertisement, picture in ads shows a 50pcs/pack, ordered 4pack, received 40 pcs in total. ???? Query seller and seller accused of buyer had a behaviour? And blame buyer force seller to do wrong things. No option or solution from seller. Left one star review. But amazon refused to list it. Only one 5 star review is permitted by amazon.com.au for the seller. What a joke!See ya, amazon.com.au. You will be abandoned by the market sooner or later. Let’s see.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
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Feline Grace

Feline GraceHunter Region, NSW

  • 5 reviews

Amazon Australia Kindle Store- Massive Price Gouging!!!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Jenny

JennySydney, NSW

Never again. They some how debited an account I have never provided

published

Bought 1 item, ticked the 30 days free amazon prime trial. Worse mistake ever. Got charged the full annual fee on my credit card . After I have cancelled the prime account they all of a sudden started debiting a monthly fee from from a savings account I have never provided to them. So scary that they are debiting from accounts which was never provided to them. I spent an hour on the phone to various teams and at the end was a total waste of time. All this because I bought something from them & got lured into trying a service which is now cancelled and now my accounts are hacked.

Return Claim MadeNo
Warranty Claim MadeNo
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Rhys A.

Rhys A.Murrumbidgee Region, NSW

No Idea what they are doing.

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Joseph

JosephGreater Melbourne (Inner), VIC

  • 2 reviews

Goods ordered from Amazon Australia not sent from Australia

published

I did 2 orders with Amazon Australia in the belief I was ordering items sold in Australia. But when I got my Tracking info telling me the little things I had ordered would take a month to arrive I was dumbfounded. I then found out that these goods were coming from China and from the UK!!!!! Very misleading as I thought Amazon had that massive warehouse here in Australia . I would not have made these orders if I knew.
I ordered similar stuff from CATCH. Com and got them In 3 days with constant Texting from Australia Post about how far parcel was from delivery. Will NEVER use Amazon again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Swapna

SwapnaSydney, NSW

  • 3 reviews

good service

published

I received return my refund
Its 94$ Australia

i will recommend this but service will be slow
call center guys helped to solved my problem and its completely resolved
we have to wait for them to address the issues

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Never received items

published

I have over a 6 month period purchased from amazon Australia on several occasions. I have had three items not turn up to date and one not delivered but refunded by amazon with no prompting and for no apparent reason. They are absolutely useless. Previously purchased with amazon.com without an issue.

Product Quality

Unprofessional and poor customer service.

published
Product Quality
lmp

lmpCentral Highlands and Goldfields, VIC

Completely wrong item delivered!!

published

I ordered a full-size Leifheit ironing board for $130. But was delivered a Sunbeam tabletop ironing board which is 2/3 the size and costs only $44 !!!
Now I must return it AT MY OWN COST and they will refund to my credit card in a couple of weeks!
First and LAST order ever with Amazon.
BEWARE!!!

Warranty Claim MadeNo
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Sue C.

Sue C.

  • 2 reviews

Delivery service is worst I have experienced

published

My first and last experience with Amazon. I wish I had read the reviews first. My parcel arrived while I was away and was not sent an sms or email to give me and option as to where leave parcel if I was not home. It was clearly just thrown over the fence and then was in heavy rain for 24hours. Not only was the box badly damaged but contents as well. I contacted seller as Amazon suggests on their site but have not received any response. Stick to Australian sites, just not worth the stress.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
jack

jack

  • 2 reviews

A fast and positive response to a refund request

published

I bought hair clipper set from Amazon Australia and surprisingly it arrived from USA 110 volts and USA plug, totally useless in Australia. I got refund paper work and prepared to send the article back but the label US Post required meant no post office in Australia would accept the item. When I complained and explained the circumstances a refund took 3 hours to process and there was no need to send the goods back.

Return Claim MadeYes
Warranty Claim MadeNo

Free shipping scam

published

I bought Amazon prime and with that the books that qualified for free delivery dried up, I cancelled and now all the books seem to qualify, I just ordered 3 books spent over the required amount to receive free shipping, an email the following day says my payment was declined? I reorder and now am required to pay for shipping

Shipping
Guo

GuoGreater Melbourne (Inner), VIC

  • 6 reviews

Comparing with WWS, so excellent

published

This week I placed one order with WWS, the other with Amazon.

I was on the way to WWS to pick up my order just less than 1 hour before the actual pick up time, I got email my order was cancelled. I went back home spending more than 1 hour with WWS because WWS wanted to refund me with their online credit only valid for 1 year, while I paid with other payment method that has much longer expiration time. More ridiculously is that I was told by my friends the WWS store (I was going to pick up my order) has plenty stock for the items I ordered.

The order, I placed with Amazon, shipped fast, packed well. I noticed a minor issue contacted Amazon, the service is excellent, I got refund with no issue.

Speaking from my experience.

Product Quality
Shipping
Warranty Claim MadeNo
Allison513

Allison513Perth

  • 3 reviews
  • Verified customer

Disappointing Service

published

I have been trying to return an item through amazon.com.au since 19th February 2020. To date I have received 10 generic emails from the seller and not one of them has addressed my question on how to return the item and arrange a refund. I have contacted amazon.com.au via their contact us link on their website and via email and no one has been able to resolve my issue for me. I mean how hard is it provide me with a return address and provide a refund. I am very disappointed in amazon.com.au's customer service

Return Claim MadeYes
Warranty Claim MadeNo
Page 1 of 36

Questions & Answers

Maggie

Maggieasked

I want to know why you won’t cancel my order 249-7859597-7567041 which I placed on amazon.com.au and to date had not been shipped. Check all of the correspondence I forwarded to you and the mountain of chat transcript. I’ve messaged the seller as you have and nothing. I would also like to know why are you still allowing this seller to trade? Is it Amazon policy to allow sellers to offer goods with no intention of ever sending them. Please cancel my order so I can delete my account. I’ll never purchase from any Amazon platform again.

1 answer
Kye
Kye

Amazon.com.au is totally a joke.

Joseph

Josephasked

why is there a photo of a coffee cup on my reviwe? I never added any photo

No answers
Lara

Laraasked

Can anyone suggest me, i have ordered a foundation. Everyday they are saying expecting this day, that day and now they are saying product is lost. There is no number you can contract with the seller only through email but they are not responding. Anyone know what should i do now?

2 answers
Roderick
Roderick

Amazon is a flawed system

lovemyhome
lovemyhome

Log in to your Amazon account, click Customer Service at the top, click Need More Help at the bottom, select your order -> Where's my stuff -> Shipment is late, then click Chat, and let them know that your order has not arrived and the seller is unresponsive. They will help you out.

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