Amcal Retail Stores

Amcal emu plains in Lennox centre don't bother - unless you enjoy an argument - go to CPAP direct who are amazing or another chemist. Amcal emu plains (they run around looking like they don't know what they are doing with one pharmacist on several others but they hide up the back and two people at the desk so expect long ques lately I've felt… Read more

tense and uncomfortable there my mother and I go there on many occasions as she is extremely fit for her age and likes their vitamins (which they've run out of stock of lately in certain things). Without [Name Removed] and [Name Removed] at the wheel this place has gone downhill in a handbasket A Disappointing Decline in Service for pharmacy (routine drugs non opioid meds ceflex etc and vitamins) Our recent experiences with this pharmacy, where we've been loyal customers for years, have become increasingly unsatisfactory. We've typically relied on [Name Removed], the pharmacist, and [Name Removed], both of whom have always provided amazing and helpful service and morvat too is great. However, a noticeable shift in staffing and demeanor has made us reconsider our continued patronage. For years, we've entrusted this pharmacy with high-value prescriptions, costing around $500 monthly, over 30 years alongside our regular vitamin purchases. This significant loyalty, however, seems to have been overlooked in recent times. The pharmacy now appears severely understaffed, particularly on Saturdays and Sundays, often with only one pharmacist on duty (doing vaccination)This visible strain has unfortunately translated into a tense, stressed, and even rude environment among the staff. An example would be went back 4 times in one day for bp check was told too busy come back as pharmacy room has one available and they are busy with vaccination so had to drive to Penrith where was served straight away ? A recent incident solidified our decision to take our business elsewhere. I purchased a medical equipment item, sealed and boxed, from the stand. Within seven minutes, realizing it wasn't suitable for my needs, I returned to request a refund for the unopened and unused item. While a refund was eventually agreed upon, the process was incredibly embarrassing and difficult, involving multiple staff members. This humiliating and time-consuming ordeal culminated in a pharmacist from the back verbally abusing me for simply asking for a tax invoice and then changing my mind by seeking a refund. Furthermore, I was explicitly told that there are no refunds on any equipment or medical equipment, even if unopened and unboxed. When I challenged this policy and asked to see it displayed in-store, it became clear that such a policy is not posted anywhere. The person at front begrudgingly gave full refund of $99 (we spend $600 a month there on mounjaro and other meds)whilst lecturing me about it all of this I front of whole store. This lack of transparency and outright unprofessionalism is unacceptable. We will no longer be purchasing anything from this pharmacy. Clearly, our business is not valued, and we will seek out other chemist warehouses and local pharmacies that are well-equipped and demonstrate kindness to their customers. This experience has ensured that we will never return. If you risk it ensure you get a receipt it will help as once they forgot my prescription meds I went back and said where are my meds pls they denied it was them and had to admit (as they are script) that it was there fault for not putting in basket. Without [Name Removed] and [Name Removed] and morvat the place is like an argumentative difficult fussy shell of what it used to be. I'll be spending my money elsewhere and go to Sheppard road chemist or emu plains near station (parking good) or chemist warehouse Penrith westfield or blooms chemist

I shopped at Amcal at Doncaster Westfield twice and the impression for both were very bad. First time served by a Chinese lady in the store, she was unfriendly. Second time waiting to pay at the counter, the two ladies were chit chating there for a while. Treating me like transparent. Shopped at many pharmacy stores. This was very bad.

Usually a good experience …..but recently had to wait such an inordinate amount of time that I left with my script to go somewhere else. People were coming and going from the store having their questions answered at the counter whilst all the time I was being made to wait for my script. I had been the first person in the store. Why couldn’t these… Read more

people be made to wait like I was being made to. Pharmacist didn’t see the logic in my complaint. Never again!

My husband bought a repeat prescription med for me at their High St Willoughby branch, which was $19.70, compared to $7.99 at Chemist warehouse. I called them to complain, and they said, if I was under Medicare, it’s the full price, and if I’m… Read more

buying privately, they would refund $6. What? So having Medicare is a big negative? I don’t know whether Medicare knows and allows this practice, or if it’s legal. Ridiculous. I said the new price is still much more than at CW. I was told I can return it for a full refund, which my husband did. Waste of time and petrol, not to mention I missed one dose due to having to buy it elsewhere. Is this only an Amcal practice or do other chemists do this as well? What’s the rationale? Is it because we can claim a Medicare rebate at tax time or something? I don’t understand, but does Medicare/the government and the public know about this pricing system? I bought medicine before with a big pricing difference depending on the shop, so is it because of this pricing practice? Most buyers just cop it, but I think we should question this, and whether this “price gouging” is allowable, esp for prescription medication. I’m off to Amcal CEO, Medicare and the relevant government body to please explain if they know and allow this, and if not, to investigate.

Very disappointed with their customer service. I went into Preston Amcal store to buy a L’ Oreal product called Faux Brow there was ticketing saying it was half price so I went to the register to pay for the product and the young guy said it was $25.98. I told him it was half price but he said that was the half price. I left the product knowing… Read more

full well there was something off. I went straight to Chemist warehouse same Item at half price for $14.99 which is correct. I went back to Amcal chemist to query their pricing the woman brought up the product on her screen for $14.99 so at the register I would have been ripped off. She said she would let head office know. There was nothing done immediately to find out why I was told an inflated price. The culture of the store has a lot to change. I’ve had other instances of asking for help and Being given a look of not wanting to do their job. I’ve personally worked and owned a business and frankly this is not acceptable.

On Friday 21st March 2025 it was extremely nice of the owner Frank Kazantzis to give me a Seretide without a prescription until I see the doctor next Friday afternoon since I ran out and I was desperate for it because my asthma was getting worse. Show details

Amacal Emu Plains store, bunch of thieves – Absolutely disgusting, Bunch of thieves at Emu Plains Amcal store, and Medmate. You buy online from Emu Plains store, As soon as you pay, they cancel the order. They then don't refund your money. So you contact Amcal cust service, who say, nothing they can do, you need to speak to the pharmacy, they put you through the Emu Plains store, who… Read more

couldn't give a toss, Not our problem, even though there advertising the item being purchased as available. They tell you, you have to speak to Medmate for your money back, ring Medmate, finally get an operator, who looks at the payment, who is shocked, that I want my money back and get told, Oh I will look into it but it could take a few weeks for the refund to go through. There quick to take your money out of your account, but not so to give it back.

Terrible experience over a short period of time – Terrible experience at Lydon Davis Amcal, very long wait times even when there are 3 pharmacists on duty you even have to be aware using your phone, example reading an email, is not acceptable here I was told by [Name Removed] one pharmacist that it's a issue because people can't hear when they are looking at there phone. You are literally… Read more

expected to watch the counter, strangest experience. [Name Removed] isn't capable of using your name to call you when your script is ready, uses generic terms like pal, I heard oh yer, that was actually him and his idea of serving a customer. I did ask [Name Removed] to help me have a better relationship with [Name Removed], he said he would talk to him but straight away [Name Removed] does this again Infront of Me [Name Removed] so it's obvious he condones such behaviour In his chemist. Would not recommend this place please, walk 50 metres and be treated with dignity and respect at the chemist warehouse. Really poor leadership and a toxic environment, you notice the young lady who is expected to do most of the work while two men do less. My personal experience over a couple of months. I did try to get a reasonable interaction here and failed due to the owner/ manager basically not being honest and ethical.

Unjust! Overcharging! Waratah Amcal Pharmacy in Newcastle – [Name Removed] (from Amcal Waratah) provides incorrect information. This pharmacy exorbitantly overcharge prescription medication that should be charged at the PBS price. Ensure if you are applicable for the PBS price, that you receive it or they will charge you the Private Price. This pharmacy should be investigated for price gouging. The ACCC… Read more

clearly states that it's illegal for businesses to make false or misleading claims about prices, including the reason for price increases. I have emails from [Name Removed] providing false claims as to why they charged me a particular price. Such a shame to see these instances taking place with medicines that are scarce and required for one to function. I will be reporting this matter to AHPRA, Pharmacy Council of NSW and Pharmacy Board of Australia, and other authorities as this is unjust.

Irresponsible advertising of Ozempic – I visited the Inglewood WA store and was shocked to see a large sign on the front counter stating oxempic was in stock. As a diabetic who’s struggled to achieve consistent supplies it seemed most unprofessional to advertise such an In Demand product for non-diabetics. My understanding is that responsible health care professionals consciously… Read more

prioritise diabetics to help reduce delays or lack of constent and regular supply given the product is in demand for non-diabetics. I’ve contacted Amal to raise my concerns and have been ignored. In my view a blantant demonstration of commercialism over care.

Complete and Utter Rip off – I normally get my prescription drugs from Chemist Warehouse but this time, I asked my wife if she was out and close to a pharmacy/chemist to get a prescription filled. She went to Amcal Belconnen. Good service but $10 difference for exactly the same drug, same brand, same quantity, same packet, same everything BUT $10 MORE. What and Absolute Rip off. FIRST AND LAST TIME for everything. Never Again. Show details

Just blatant rip off – Basic cholesterol and blood pressure medication (on pbs) was $11 each ($22 extra) more expensive at Amcal chemist Moorooka than at other chemist. Convenience comes at a big price. Back to chemist warehouse. I don’t mind paying a little extra but being charged over 100% extra is crazy ! Last time I go near any amcal pharmacy Show details

Amcal Hight Street Pharmacy- Willoughby NSW – This place and the owner - VINAI LAKHANI are the definition of low life’s and corrupt predatory behaviour, and don’t forget his offsider pharmacist Ramesh who is under investigation for sexual harassment of a 14 year old male customer! Vini also had to answer for his corrupt behaviour and price gouging during Covid. He was investigated by the… Read more

HCCC. A truly disgusting human being with no morals, just a penchant for money and food, while Ramesh has a penchant for homosexual pedophilia with underage boys.

How this store is still trading is anyone’s guess

Avoid purchasing a CPAP Machine from Amcal Belconnen ACT – I agreed to a TRIAL of a CPAP machine and told that $500 deposit would be reimbursed if the machine was not satisfactory. It was not and now Amcal refuse to reimburse my deposit. Avoid this service it is most unsatisfactory. I have also learned from my Doctor that these people are not qualified to fit these machines. Show details

Appalling service – I’ve had a few issues with Amcal Southport however, found Cindy wonderful to deal with so continued on and gave them another chance. She’s now gone and I have had nothing but issues, one time my prescription was given to someone else and taken off my NDSS that caused a massive headache as I couldn’t just re-order another script and now my most… Read more

recent being that I’ve been waiting since before Christmas for my diabetes sensors to which I was told the supplier “had no stock” I waited longer and was told again that the supplier didn’t have stock until mid Feb and hung up on when I simply asked what I’m supposed to do? I followed up with the hospital which said there’s no supply issues and to ask another pharmacy, which I did - they ordered me in my sensors for the next day!

As if it isn’t hard enough having a life threatening disease and not having the supplies I’ve needed for weeks! This is honestly disgusting.

Oakleigh Central: Just awful! Wouldn’t recommend to anyone needing a script – If you’re just popping in for a box of tissues it’s a fine place to shop and the checkout staff are friendly, but if you need a script I’d pick anywhere else. It ALWAYS takes at least 30mins to fill a single prescription, sometimes up to an hour! My specialist rang up to fix an issue when the pharmacy didn’t receive an e-script. The voicemail… Read more

box was full and my doctor had no way to contact them.

The pharmacist was not understanding of how important it was for me to take my medication regularly(?!), and she was very short and abrasive with me when I tried to gain an understanding what needed to be done to remedy the situation.

After this several members of staff were consistently unfriendly and abrasive to me, which honestly made me feel unwelcome in my community. It also makes me concerned about the workplace culture, and I will not support a business which operates like this.

I changed chemists to a smaller one in the next suburb and they are warm and understanding. They process my prescriptions on the spot - I’m done in five minutes and I can get on with my day.

Rude, inexperienced – Went to amcal Wilsonton in Toowoomba to get 2 scripts filled. 1 for myself and 1 for my 4 year old daughter. When I went to pick up my script, I had a school girl serve me. She was still in her school uniform. No1 was there beside her helping her, teaching her. When she found our scripts she just put them on the bench and went to walk off. I had… Read more

called her to come back to ask her questions about the scripts for my daughter and asked if I needed to sign the scripts. She told me to just go to the front counter and walked off again! Front counter girl was just as rude and didn’t know anything about my scripts. When I asked to have some1 to talk to about them, I got told they were to busy and ring my doctor if I have questions to ask! Like, wow! TRAIN YOUR STAFF! Medicine isn’t something to be inexperienced about! If your staff don’t know, how the hell are they going to help customers! 100% never going back.

Overpriced and rude – Needed a colour true certified copy of documents so I went in with the colour copy and documents. I was told they keep a copy - sure, keep a copy of what you've signed I don't mind. No, what they mean is they make a black and white copy to give you and keep your copies you made. Even if you specify it needs to be colour. And then charge $2.50… Read more

per page. Not only is it a rip off, but it is a waste of everyone's time. Go to a police station, free and you don't have to wait 20mins to get ripped off and deal with rude staff.

Amcal New Norfolk, Tasmania – Frequently unable to give a receipt and this problem has been going on for years. They still can't fix it. Also the prices on the shelf are often different from what they charge at the counter.

Ridiculous pricing – I went into the West Lakes store today to refill my two prescriptions which I normally fill at Chemist warehouse but couldn’t get there today. I was totally shocked when I paid the bill and I asked for the prices. At chemist warehouse I pay $5.99 for rosuvastatin it cost me $10 today, the other med I usually pay $13 cost me $18.50 today! I’m… Read more

enormously annoyed and feel cheated. Made up my mind I’ll never shop at Amal ever again. Done and dusted never again.

watch perscription pricing both using the same store and/or between stores – Had same perscription brand, name dosage etc medication filled a month later. The pricing differered being $9 more. When asked why the higher price, I was told repeat script (so was the last one). Then it was a private script (so was the last one). Then different company - (same company). Different amcal store - the previous script was… Read more

dispensed by the same store. - gave up asking due to continual reasons and I felt devalued. l - $9 diference may not seem much but when pensioned, the money becomes important. Lesson learned, I just wont go there or any other amcal because of hidden price systems.

Rip off – My prescriptions were $40.00 more expensive at this pharmacy at Smithfield Campus qld. One of the medicatios was $24.00 as opposed to what i normally pay which is $12.00 at Yorkeys Knob and $8.00 at chemist warehouse. Show details

Wadalba branch just awful – The staff here are rude and I feel uncomfortable as soon as I step in the store. Tiffany and kristy have no customer service skills. I will drive to kanwal rather than go to this store that is right next door to my dr. Show details

Expensive for no reason – Visit the Amcal store every now and then, their prices are always higher than other pharmacies. For instance, yesterday I bought an antibiotics bottle at a nearby Amcal store for $16, the same one I would pay $10 at any other place (got that thing quite often for my kids). I checked the price of other products too. It's hard to justify their pricing.

Rip off prices – Rip off price for the same product i usually buy for $12, at one amcal chemist I paid $25. I asked for an over the counter one but they didn't have it. I wasn't even told the price before seeing it on the credit card machine. Rude staff when I questioned the price. Try to avoid to buy your items from here if you can.  Show details

Price gouging – I bought a bowel prep kit for colonoscopy 17 June 21 at Amcal Kanwal Village for 17 Jun 21 for $15.99. Today, 12 July 21, I had to repurchase exact same kit and it was $21.50, a $5.51 price hike in less than 1 month. Geez I am sick of being ripped off by big business. Will never go to another Amcal Chemist. Show details

Not happy – Went into Amcal Cannon Hill to fill a script, which was marked "No Substitution". Was asked if I would like pharmacy brand product. I said, "No. I do not want a generic substitute." Came back to collect medication. It was a generic substitution and priced way above any cost I have paid before. If this is not illegal, it is certainly morally reprehensible and surely unethical. I shall pursue this matter and NEVER shop Amcal again.  Show details