Anaconda Physical store

Marty and his manager, name has escaped me we’re so accommodating and professional. Built my sons bike immediately. They certainly know their product. Super happy. Excellent work, great team effort. Best service I’ve had in a long time. Thanks Bayswater. Nick

Went to anaconda in Rockingham on Sunday. Was prepared to spend nearly $1000 on products. Kayak package sold out. Guess we were late but understood. Wanted double swag but couldn’t match another store gentlemen very helpful. Then wanted to buy $500 fridge/freezer for car on sale. To find out display was damaged broken plug. Told was an issue with plugs on other models. We were still happy to buy. Then told had none in stock. So I said if they had none for sale should take off shelf. Misleading customers. Manager was aggressive and rude. Will never shop there again. Shall take my business elsewhere. Was also told closest other store was midland. Not accurate.

Went into Anaconda store yesterday to buy a portable power pack, ready to spend over $300. Found the product on display but would have needed a staff member to get me one from storage to purchase. Three staff members were standing in a little distance and could see me looking at the battery, was there for at least 5 minutes trying to get their attention but they were too busy chatting among themselves. I just left frustrated. Will spend my money elsewhere, such bad service.

We went into buy a gazebo none were on display, and when we tried to open the cover and look, a young male ran up. He told us he had one. He did not offer any information. Everything is like pulling teeth. No information is ever volunteered. We did not get to look at it in anyway. We said we would take one and he just walked away. I thought he was going to help us get it to the register. No he just walked away. Did not even speak. Sale items did not have correct prices on them and things in the walkway have no prices on them at all. Wow!

I bought an electric bike $1000 went rusty withong a month of owning the bike not covered by warranty i rang and was told nothing could be done... wow i couldn't believe it i was so upset and angry i would rather shop somewhere else from now on

Fast delivery, happy with online procedure. Sliders too big for kids. Son tried to exchange in Townsville store. Customer service was non existent and painful experience. Won't deal Anaconda again.

Wouldnt exchange sizes but it took ten minutes for a manager to tell me that. The shop assistant scrutinised the item and commented on the fact that it had been a while since I bought it even though it was within the terms of exchange. Just check returns policy before you buy anything, including what constitutes swimwear, and be sure they adhere to it - either its the policy or its not.

We recently went on a last minute camping trip for the first time. We ran into the store to grab what we needed and where surprised by how great it was! The prices were very reasonable.

Last weekend I went to anaconda at rockdale and the service provided by team was really bad. And they doesn't even know properly abt the product..
Customer service is just unbelievable won't be going there ever again

Travis from the Penrith store was fantastic, great service and very helpful. We got everything we needed at a fantastic price with a smile to go with it.
Thank you Travis

Had numerous phone calls with [Name Removed] at the West Gosford store, and get no where. Doesn't return calls nor sort any issues. Purchased product which was faulty and get no where with them! Staff and management are terrible. Will not purchase from any Anaconda store again!

I called to mackay store to enquire about a stock of specific Bike, luckily it was on stock and they were happy to reserve it for me.
Went there to pay for it and pickup, waited for 30+ minutes and finally one of the staff brought my bike, but it was wrong size and women's bike instead. They claim they don't have stock and blah blah.
I asked if I can take display unit, another 10 minutes gone, and this lady wanted to charge me $25 extra as a assemble fee.

wasted too much time. very bad experience.

Innaloo Anaconda management need to go to personality school . You would honestly believe a refund was coming out of their own pocket .Had faulty sunglasses ,try and get money back.!!

Because staff are hopeless in Wagga Wagga. When We foot in and look all staff need polite training and need help training. We disappointed and look at the staff faces unfriendly to customers. My people say BCF is better and lovely staff. Sorry, my thing to say.

Had an online gift voucher from our son. Long story, finally got to use it. Still has $50 credit but the paperwork they gave me back is not sufficient to use the credits. Worst part was the unhelpful person at the register. Disgusted. Won't shop there again.

Lousy service. Won’t be back. The web page is difficult to use as well. Needed assistance to find a product. Just not forthcoming. Will go to other suppliers in future.