Anaconda Physical store

I purchased a pair of sandals. I went to leave a review about them. It was a good review. I noticed while doing this the sandals were much cheaper elsewhere. I went back to store. I was refunded the difference +10%. I must’ve had a good day dealing with the person I dealt with that has a lot to do with your experience in store. I was just lucky I… Read more

guess from the reviews I’ve read it’s nice to deal with an honourable company that’s just my luck on the day. Best Hugh.

I was in the Taren Point store today 31/12 & was lucky to have sales person Lucinda serving me. I was there to purchase a puffer jacket as im going to New York in Feb and came out with the jacket, a pair of gloves, thermals & waterproof spray. I have to say Lucinda went above and beyond with her customer service. Her knowledge of NY weather… Read more

really helped me in my decisions of my purchase.

She spent quality time explaining everything to me & didnt rush me. Her customer service is exceptional. She is a credit to the company.

The click and collect process online was easy but I didn't get a reply as indicated that I would, by email, for the collection. I had to ring up and be advised that the item was ready for collection. Now the click and collect section of the Townsville store is just indicated by a small handwritten cardboard sign at the very back of the shop near… Read more

the auto section as I found out after tracking someone down to ask. The process of collection from there was smooth.

Ordered two rods click and collect. Being in a regional area I had a 3 hour round trip. When I got there the rods weren’t the right ones. Basically just offered me a refund and an apology. Terrible customer service Show details

Staff are young dumb and completely incompetent and probably the laziest dough heads I’ve ever encountered, I don’t know what’s this company problem with stock control or lack of it, seems every time you see online something is in stock in stock the staff are too hopeless and lazy to actually find it out the back and will just lie to you and say… Read more

we don’t have it! Don’t know what happens back there they probably just go on their phones and don’t even try to look or they are so badly run stores they can’t organise a bloody thing back there!

Very rude person in Narre Warren store. I contacted them over phone to enquire about my order that was placed in store a week ago. The person on the other end wasn’t polite during the call. I wish I didn’t went to their store in the first place. Show details

My husband and l had an exceptional staff member Grant help us today at Anaconda shop in Warragul Victoria. 4/5/26 Grant went above and beyond with helping us work out what we needed in changing to a lithium battery in our caravan and the extra attachments we needed to go with it to make it all work, acdc battery charger and an mppt solar… Read more

controller that was needed. Not cheap items. His knowledge and patience was great, and questions we asked were answered. He was even quite late going for lunch because of us. The shop is very lucky to have a such an intelligent man who is happy to spend time to help out, because of Grant, we bought all the items we needed. Anaconda you are very lucky to employ staff like Grant.

I bought an OZTrail 80L fridge/Freezer from Anaconda West Burliegh Qld and i tstopped working. I returned it on 29th Dec 2025 under warranty and waited 3 weeks I phoned 5 times but phone was never answered and emailed twice more to check what was happening. A guy called [Name Removed] phoned me and said it could not be repaired and they would… Read more

refund or give me a store credit. He also said he would call the next day but didn't. one week later i went to the store one half hours drive away and spoke to a manager Darwin who ok'd a refund, that was yesterday 30th Jan 2026 .I saw the money go into my account and the balance reflected that. but one day later the money is gone and there's no sign it was every deposited other the phone notification i recieved. I spoke to my bank and they say that Anaconda has cancelled the refund and somehow removed all trace of it ever happening.

Waurn Ponds Store VIC. Just School kids following you around. How you going MATE. What are you looking for MATE, 14 times in 20 minutes some School kid following me MATE. I dont reply. What's that MATE. Just want to help you MATE. Never again this store. Everything they sell I can buy online from specialist store Show details

One star is pretty generous after my experience with Anaconda Cannington. All I can say is ‘BUYER BEWARE’. My partner purchased a pair of sandals from the Cannington store on the 29th December. After wearing them around the house the same day, he decided they were not fit for purpose as the Velcro fastenings would not stay fastened. I attempted to… Read more

return them as unsuitable on the 3rd January. I have never been spoken to as rudely as I was by the manageress at this store. She told me I could not return them as they were ‘well worn’. When I pointed out that they were only 3 or 4 days old, and even if they had been worn for 24 hours a day it was not possible for a $200 pair of sandals to be ‘well worn’ in that time, she got really angry and asked me to leave the store and in future leave my bad attitude outside! She has left my partner no option but to take this to Consumer Affairs. The sandals are in pristine, unworn condition. DO NOT BUY FROM THIS STORE!

How does this business survive. Checking out is like going through airport security. Asking for your membership as if it’s worth something. Hyped up member deals when everyone knows it’s just a marketing strategy from 1982. Leaving one person typically a poor 16 yr old casual, desperately trying to follow process , find online orders and deal… Read more

with Karen’s price checking at the exit until Eventually calling for help as countless staff wonder about the store avoiding customer assistance. No wonder all fishing gear is locked . Doing time for theft is less painful and quicker than actually trying to pay for something

I purchased an item online for click and collect. It’s hard work. Lots of registration etc just to give them my money. Then at the store, the email / barcode isn’t enough. Must have photo ID - basically cost me another 20 minutes back to the car, line up etc. too hard will shop elsewhere next time. Show details

Paid for a click and collect at 9:02am. Received an email stating available in approximately 2 hours. Waited 3 hours and tried to call the store, was hung up on without speaking twice and on the third call was told they were too busy to pick my $35.00 item and I had to wait for a confirmation email. After 4 hours I drove to the store and took it… Read more

of the shelf myself. The store was almost empty, I waited around 2 minutes at the checkout to be served. I had 2 employees point me in the direction of the item I needed and was in and out in under 10 minutes. Click and collect is a complete failure at this store.

Let’s start with product choice, quickly followed by stock availability, followed by the website. Where do you start. Inventory in stock I choose a local store the only one with the product, I order, I pay, oh wait we don’t have it. Truly what inventory system are they using it’s the 21st century. Lou set company, lousy systems. Couldn’t pay me to… Read more

shop with them. Only upside is not having to go and collect it. Don’t offer what you don’t have - that’s false advertising.

I asked the staff about a plug for my fridge freezer unit in my car and I found he was very rude like he did not want to be there. I did not get his name but I won’t be shopping at the west Ipswich ever again let alone any of there stores

Just tried to purchase a beach cart and Deluxe Queen air mattress and after poor customer service am driving to Mandurah to spend my money. Staff didn’t appear familiar with product or have any interest in assisting or answering questions. Made no effort to walk to the product to help. Show details

Bought a black diamond bag in May, used it once and it split on the seam. I took it back to the cannington store and was told it would take four weeks to get a decision on the claim. Six weeks later I had not been contacted as promised so I went into the store to ask for an update. They could not find any record of the claim but found the original… Read more

purchase and said they would make it a priority and would contact me within two weeks. That was four weeks ago and still nothing. This has got to be the worst customer service I have ever experienced and will never use them again.

“POOR customer service starts at the TOP” After an exceptionally poor customer service experience in June 2025 at the Frankston Anaconda store, I was contacted by the store manager Shane who offered me a store voucher in compensation for the level of service and the inconvenience that I had experience in repeated visits whilst tying to return a… Read more

faulty product. Shane enquired as to my residential address so that the relevant voucher could be sent out to me. After 3 weeks I rang the store and asked to speak to the store manager Shane, after identifying myself he chuckled over the phone and said” Aw yeah, I remember, sorry about that mate lost the bit of paper I wrote your details on. Give me your address again and I’ll send it out”. So, now it’s the end of August still no voucher and no follow up from the store manager Shane. Very easy to see now why the staff at Anaconda have such low levels of customer service if this is the type on management that oversees the store operation. If this is the store managers reaction to poor customer service and the issuing of faulty products it is obvious that HIS customer service standards flow down through the structure of the store. As stated, “POOR customer service starts at the TOP”. Maybe all peninsula customers should head down the road to BCF and get better service, from my experience they don’t have a Shane and the flow on effect.

I bought a Dune rooftop tent from Anaconda and about 6 weeks ago one of the gas struts had seized (tent had only been used a few times). I tried calling multiple times and eventually drove to the store to see if they could resolve anything because they just weren't answering the phone They promised they would call the manufacturer and call me… Read more

back. They didn't. So, a week later, after trying to get through on the phone, I revisited the store I tried again. This time I was told the supplier was going to send some replacement struts. 5 days later I called back again to find out that they had been posted but Anaconda couldn't tell me when they were posted or when Anaconda expected to receive them. Yet again, I was faithfully promised a call-back. Today, another 4 weeks later I called again, was on hold for 3 minutes before someone answered. I asked to speak to a manager, and I was told I'd have to hold for because the manager was on a 10-minute break. Disgusting service all round! Don't waste your time!

Update: after speaking to the manager, she assured me that she would

Some items on their catalogues are genuine scams just to get you in the store. We tried to buy a Ecoflow power station which was advertised, but there were none available in any Melbourne store. Sales person was very happy to try to sell me a more expensive one or another brand they have in store. It seemed as though they had never even had the product in the Melbourne stores or in their warehouse. Show details

I had a refund on an ecard. When i did the return the shop assistant said that it would be on email, when i came to use it. They could and would not process it. I had proof it went back on ecard. 1 1/2 wasted and still no purchase. Just rediculious Show details

Calling the staff for my scooter warranty from last 2months they r just hanging my phone and not replying me properly nor I get a back call from them regarding the same Show details