Terrible customer service
Went into Anaconda store yesterday to buy a portable power pack, ready to spend over $300. Found the product on display but would have needed a staff member to get me one from storage to purchase. Three staff members were standing in a little distance and could see me looking at the battery, was there for at least 5 minutes trying to get their attention but they were too busy chatting among themselves. I just left frustrated. Will spend my money elsewhere, such bad service.
Service? What service
We went into buy a gazebo none were on display, and when we tried to open the cover and look, a young male ran up. He told us he had one. He did not offer any information. Everything is like pulling teeth. No information is ever volunteered. We did not get to look at it in anyway. We said we would take one and he just walked away. I thought he was going to help us get it to the register. No he just walked away. Did not even speak. Sale items did not have correct prices on them and things in the walkway have no prices on them at all. Wow!
I bought an electric bike $1000 went rusty withong a month of owning the bike not covered by warranty i rang and was told nothing could be done... wow i couldn't believe it i was so upset and angry i would rather shop somewhere else from now on
Bought online; tried to exchange in store.
Fast delivery, happy with online procedure. Sliders too big for kids. Son tried to exchange in Townsville store. Customer service was non existent and painful experience. Won't deal Anaconda again.
Delays and inconsistencies
Wouldnt exchange sizes but it took ten minutes for a manager to tell me that. The shop assistant scrutinised the item and commented on the fact that it had been a while since I bought it even though it was within the terms of exchange. Just check returns policy before you buy anything, including what constitutes swimwear, and be sure they adhere to it - either its the policy or its not.
Rude and unhelpful
Anaconda had a Black Friday sale on that started on the 27th of November and finished on the 2nd of December. I decided to buy the Waeco 50L fridge deal they had on sale for $599 plus the bag.
What got delivered to me was the 40L.
I tried calling and email head office for three days with no luck. Eventually I called my local store.
They said just being in the 40L and they will give me the right fridge I paid for.
When I arrived at the store today, I dealt with an extremely rude store manager called [name removed]. She didn't want to give me...
Every thing we needed at a great cost
We recently went on a last minute camping trip for the first time. We ran into the store to grab what we needed and where surprised by how great it was! The prices were very reasonable.
- Verified customer
Worst customer service
Last weekend I went to anaconda at rockdale and the service provided by team was really bad. And they doesn't even know properly abt the product..
Customer service is just unbelievable won't be going there ever again
The reviewer stated that an incentive was offered for this review
Horrendous Service at Penrith Store
I wish there was an option for zero stars. I just visited this store today the 6th of November to exchange a Shimano fishing shirt from size L to M. When I first entered the store there was but one lady at the front counter who was preparing sales advertisements, after a while she acknowledged my presence right from the start I was made to feel like I was an inconvenience.
I had no receipt but I thought my order would be easy enough to search given that I provided my club membership, apparently my order was not on the system and I was told to ...call customer care which I did, I was told to wait 24 - 48 hours for receipts team to search for orders. I then provided a bank statement with the dates and amounts for the transaction clearly showing the item was purchased at this particular store. I was bounced around between 3 different team members, who , in-between taking personal phone calls and joking around with one another could not locate the order. At this stage I had waited patiently for over 45 minutes, growing increasingly frustrated I told them not to worry. Not once was I reassured or given any apologies for having to wait around for over an hour, on departure once expressing my frustration I was told "well you should have the receipt" and given cheeky smirks from the staff as I left. Apart from being highly unprofessional the staff were also poorly trained to handle what I would consider, based on my personal experiences with other retailers, a very simple task. I rarely get time to spare to take care of issues like this and in total I wasted 3 hours of my day commuting to and from and in store for what I believe should have been a straight forward 1 for 1 swap.
Anaconda West Gosford Manager is useless
Had numerous phone calls with [Name Removed] at the West Gosford store, and get no where. Doesn't return calls nor sort any issues. Purchased product which was faulty and get no where with them! Staff and management are terrible. Will not purchase from any Anaconda store again!
Wasted my time, bad experience
I called to mackay store to enquire about a stock of specific Bike, luckily it was on stock and they were happy to reserve it for me.
Went there to pay for it and pickup, waited for 30+ minutes and finally one of the staff brought my bike, but it was wrong size and women's bike instead. They claim they don't have stock and blah blah.
I asked if I can take display unit, another 10 minutes gone, and this lady wanted to charge me $25 extra as a assemble fee.
wasted too much time. very bad experience.
Terrible after sales service /refunds
Innaloo Anaconda management need to go to personality school . You would honestly believe a refund was coming out of their own pocket .Had faulty sunglasses ,try and get money back.!!
Terrible business names
Because staff are hopeless in Wagga Wagga. When We foot in and look all staff need polite training and need help training. We disappointed and look at the staff faces unfriendly to customers. My people say BCF is better and lovely staff. Sorry, my thing to say.
The reviewer stated that an incentive was offered for this review
No replacement for damage Products
I purchased a 6 x 3 spinifex PREMIUM 11 Gazebo at Maribyrnong store. They are of cheap design and material. The material did damage in the wind and when I tried to get a replacement top at the store service. They don't have them. The manager comment was " We are a billion dollar company" and unable to talk directly to our warehouse and find out if we are going to get any. It took 2 weeks to find this out. Stores wonder why buyers go on line. I ask to talk to the Manager but he was. No Help! No Concern!
Not impressed with the customer service !!!
Well I went to an Anaconda store today on the Gold Coast and was appalled at the lack of care and service I received !
Lazy , lazy all the way !
A fantastic store with amazing stock but not much help was offered !
Only one staff behind the counter that didn't move or try to help and no other staff on the floor !
No customer service !
Not going back to that store again !
Waste of time
Against my better judgement, I make the trek to a store after checking online and calling store, yes 12 in stock. Same old story, when I arrived, no stock, plenty on system though. Usual waste of time, when is retail in Aus just going to give up store fronts and focus on online!
Terrible service West Gosford
Bought 2 bikes LAST sunday, they tell me it will be ready for pick up on Tuesday, I called on Wednesday to chase...they cant find my order, called on Thursday to chase, cant find me either but will look and call me back. finally called me back to say that the person who builds bikes is sick the whole week and i have to wait till next sunday to hopefully being able to pick the bike... they could have at least call to let customers know of the situation...They sell you a demo bike as new and on top of that asked me to pay for building fee when it was already built for the store to display! terrible service I will never buy from that store again!
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.