We have had an excellent experience with Andersons at Browns Plains Queensland. Everything was easy from choosing the carpet we wanted to quick and easy installation. We would certainly recommend them to anyone wanting flooring. Show details
The staff at Browns Plains were professional and friendly from advice of the choice of covering to the installation of their product. From start to finish I am 100% satisfied with my interactions and have no hesitation in recommending this store to anyone looking to install floor coverings. Thank you once again. Show details
- +3
As a Townsville Childcare centre that remained open whilst we had our floors done, was always going to be a challenge, however Matty sat with me daily and together we planned out a strategy that would work for both of us. I thank them so much for their patience and their professionalism from start to finish. The centre truly looks amazing now and… Read more
I appreciate all the hard work, the long hours and dedication that both Matty and Sterling put in over the week long process.
Reviews with attachments
Awesome Service – A huge thank you to Colette and the team for the amazing service provided last week. At the 11th hour we decided to replace the carpet in my mother in laws villa prior to sale. Colette went above and beyond to make sure they could meet our urgent deadline. Carpet was ordered on the Tuesday afternoon and fully laid by noon on the Saturday. … Read more
Everyone was amazing throughout the whole process. Absolutely no hesitation in recommending the team at Browns Plains for all your flooring needs. We will definitely be using them again for our own house very soon.
Professional Service and Great Experience – Thank you for Russell for helping me with the carpet project at my house. He is very experienced and well knowledge of the products as well as the good organisation with well communication during the project time. The carpet installers, John and his crew came to my home to remove the tired carpet and install the new carpet for two days. They did… Read more
the professional job and were very helpful in moving the furniture around the house. The house looks very nice now. I would highly recommend Andersens Browns Plains.
Outstanding results – Big thank you to Andersens Browns Plains. Russell came to our home and had a huge selection to offer. After chatting for a while about paint colours and furniture we narrowed it down to the Peninsula range in the colour Maple. I was overwhelmed with all the selection and pushy sales people from other flooring companies in the area and Russell took… Read more
the time to ask all the right questions. I couldn't be happier with the service and we will be in contact soon for our roller blinds and shutters.
Great service and 5 star results – Thanks to the sales staff at Andersens Browns Plains, love my new carpet. The salesman Russell turned up on time and I got the quote the same day, he made it so easy and had the carpet and colour that we discussed over the phone. Booked the installer for the following week and John did a great job. Couldn't be happier Show details
In-depth reviews
High praise – We chose a Godfrey Hirst solution dyed nylon, level loop pile carpet and are very pleased with the product. It was difficult for us to move away from our love of wool after having 30 years out of our previous wool carpets, but had discovered carpet beetles and did not want to risk this again and have to spray for these in the future. We chose the… Read more
loop pile as we don't like the 'footprint effect' on our carpets. So far we are very happy with this selection and are very grateful to the excellent service from Russell at Andersens Browns Plains and the great team of carpet layers who did a great job - especially building the carpet height up to match our timber hallway floors. The carpet is well fitted, layed in the correct direction with pile consideration and there was no wastage. This carpet was not regularly stocked in store but Russel brought it in especially for us, was great in providing take-home samples and charged us a competitive price. We really appreciated the patience, great communication and skills shown by this business team and would highly recommend them to others.
Wonderful outcome with purchasing flooring and blinds from Andersons at Browns Plains – Right from the beginning with making contact with Russell, to the flooring and blinds being installed/provided, our experience with Andersons at Brown Plains has been incredible and an absolute joy. What Russell doesn’t know about flooring, carpets and window coverings isn’t worth knowing. His help, patience, understanding and listening to our… Read more
needs has resulted in an amazing outcome for our rental property and we couldn’t be happier. The installers were as equally pleasant and professional and we couldn’t have asked for better service or a quality job from all, at this store. Thank you to you all. We hope your company goes from strength to strength, because you deserve to have lots of work from customers who need floor and window coverings, because of the quality you provide with communication, knowledge of product, pricing, professionalism and end product. Thank you again, and if it was possible to have ten stars, you would have ten stars from us as our rating because of the service you provide.
Great at acquiring business, poor tradesmen etiquette and post-sales service – I was extremely disappointed and inconvenienced by the vinyl floor installation service from Andersen's. They came out on Tuesday to start my job but left at 5 PM, with the job unfinished, mentioning they'd come back the next day to finish. Additionally, I was informed that the installer mentioned, "let's wrap up this job by 5 because I want to… Read more
go to the pub." If this is true, it is beyond disappointing. On Wednesday morning, I received a call saying the installers took on a different job that day, so they'd have to finish mine on Thursday. This was a slight inconvenience as the furniture needed to be restored in place—they originally mentioned it would be a one-day job.
On Thursday, I received yet another call saying that the installers wanted to finish the job they started on Wednesday, so they'd head out to finish mine on Friday. It made no sense that the installers prioritised finishing another job they started the next day over completing mine, which was also left unfinished. I thought this whole ordeal was completely unprofessional.
I went with Andersen's despite them not being the cheapest because of the good service from [Name Removed] during the quoting process. Although the workmanship was satisfactory, the overall experience was far from satisfactory. Even after mentioning my displeasure with the installers to [Name Removed] via email, I never received any response.
I'd love to recommend Andersen's Browns Plains, but based on the service I received from the installers and post-sale, I can't.
Recent reviews
Karle and Matt from Andersen's Browns Plains are top-notch individuals; they were very efficient in completing our vinyl flooring installation despite the cyclone, and even after the installation, they were responsive to fixing the small water damage that had affected the floor. We are very happy with the luxury vinyl installed through them; our floor looks amazing. I highly recommend them. Show details
Great job – This is the second time I have used this company. From the start dealing with the salesman Russell to the installers Carl and Sterling, a trouble free encounter. Carl and Sterling did a great job on laying the vinyl plank flooring. Thank you. Show details
Find out how Andersens QLD, Browns Plains compares to other Tiles, Vinyl & Laminate Flooring Companies
Know better, choose better.
AAA company to deal with – Service and product range exceptional. Sales Consultant very honest with opinion on products.The laying of the vinyl planks was done with exceptional effort and detail. Even finished around the shirting board with sealant. Show details
Terrific from start to finish – A great company to deal with. Russell was very knowledgeable and a pleasure to deal with. The installers Carl, Max and Sterling did a terrific job and even helped to replace furniture. Trouble free from start to finish. Show details
Excellent job- thanks Andersens Browns Plains – Our experience with Andersens Browns Plains was professional and smooth from beginning to end. Russell was able to answer all our questions and give us detailed information on the different products available, so we were able to choose the best flooring to suit our needs. We chose Summit Hybrid flooring installed to replace our old carpets. It looks fantastic and the installer, who was courteous and professional, did a top-quality installation. Show details
Awesome experience with Russell and the team – Cant thank Russell and the team at Andersens Browns Plains for helping us with removing and installing new carpet in our house. From start to finish they made the process simple and stress free. Very happy with the finished product and their installation team were friendly and punctual. Show details
High review – Thank you Russell. We are extremely satisfied with the carpet selection and installation for our investment property. The install for a double storey home was very quick and we are appreciative of the level of professional. Recommended highly Show details
Excellence – Andersens handled my requirements in regards to flooring very professionally. The process of laying the flooring was done to perfection. With cere and quality Show details
Great – Russell was great to deal with from start to finish. Also the installer used done a great job and really took care of the place. Can’t fault my experience with the store Show details
Saved the day – Prepping for sale I discovered a major rip in the carpet of my study. I needed it replaced quickly. Russel was there the next day and the carpet was Installed In a week. Speed, quality work, price competitive and great customer service. Show details
Vinyl plank flooring – I had been to several other stores & left feeling confused about all the products but Andersens made me feel at ease immediately I entered their showroom. They were Knowledgeable, friendly & very accommodating. Their insulation team were amazing. Listened to any questions I had & were very informative & able to answer straight away. I was very satisfied with their services. I would highly recommend them. Show details · 1
Find out how Andersens QLD, Browns Plains compares to other Tiles, Vinyl & Laminate Flooring Companies
Know better, choose better.
Great job – great service thank you. Everything ran smoothly from the time we ordered the floor coverings until finish. Nothing was too much trouble for the workers who lay our planks and the carpet laid. All the heavy lifting was done for us .Would recommend Andersons who gave us 100% of their expertise Show details
Great and very friendly Store – It was a pleasure to do business with this company. All communication was clear and Russel was very knowledgeable about products and installation. The installation team were very prompt, courteous and went the extra mile. Show details
Outstanding Service and Quality – Russell and the team are continually outstanding. First did all my interior floors with hybrid floorboards and most recently carpet in 3 other bedrooms. Their service, advice and attention detail is what won me over and earned my loyalty. Pricing is alao fantastic and was the bonus. I have no hesitation recommending Anderson Browns Plains to anyone. Show details
Absolutely awesome – From start to finish. From salesman to installers the experience could not have been better. What a team, the finished product is just awesome. We chose XL Hybrid Flooring the colour was Berlin.
Great Customer Service, Quality Carpet, Good Price, Professional Install – Amazing customer service, patience with carpet selections, quality product, good price, fantastic install team. Russel has been amazing to deal with. Overall very satisfied with the purchase, carpet and installation. Highly Recommend. Show details
Really beautiful looking floor – A really good experience from the initial contact Sales Rep Russel who provided good advice and answered all my questions. The layers did an amazing job. Floor look incredible. Would highly recommend Andersons if you need flooring Show details
Great service and quality – Had a great experience dealing with Anderson's. Russell was fantastic and helped us out a lot with what we needed. He definitely knows his stuff. Won't go anywhere else Show details
Highly Recommend Andersens Browns Plains – We are so happy with our new hybrid flooring from Andersens, Browns Plains. Russel was so helpful and gave us lots of advice and ideas. He ensured the process ran smoothly. Could not be happier with the installation process which was efficient, tidy and finished early. The new flooring looks perfect.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.