Andersens QLD, Stafford

Amazing service and advice by Olivia. She managed to get me the perfect carpet at the right price and with installation at record time! Highly recommended. Thanks Olivia! Show details

⭐️⭐️⭐️⭐️⭐️ to the The two-man installation team who were outstanding, they went above and beyond to make sure everything was perfect, and their attention to detail was second to none. The carpet itself is excellent quality, and this is the second time I’ve chosen Andersens because they consistently deliver great results. Customer service was… Read more

fantastic, with Olivia fitting me in on very short notice and keeping everything on track. Competitive pricing, excellent service, and an install team who truly care. I couldn’t be happier. Highly recommend Andersens Stafford!

Terry and the Andersens team have now helped with two renovations for me in less than a year - and their service and expertise has been exceptional on both occasions. Terry clearly cares about delivering quality results & he regularly goes “above and beyond” to ensure they’re achieved for clients In the latest reno, we replaced floors and… Read more

installed new curtains & blinds and his advice on products was invaluable. Everyone who visits the house has been blown away by the transformation and a lot of that is due to the gorgeous looking floors & window treatments.

Unhelpful – This store doesn't put prices on its carpet display. You are forced to ask staff... who are trying hard to service three customers at the same time. So it's impossible to shop...because two carpets, next to each other can have a price difference of $10 or more. Frustrating, especially when I complained and was just told it's too difficult, when all the other carpet stores manage to do it.

Simple job turned complicated and disappointing – Problems and excuses from start to finish (and still not finished 3 weeks later) even the manager was inconsistent and didnt return phone calls. Never use again or recommend Andersons to anyone.  Show details

only after the big bucks – personal visit for some trim - took my details to call back - no call back. Rang again to ask what happened - said would call back - no call back. Only after the big sales - I am going to re-carpet my whole house - but obviously not with Andersens. Really bad service.

Thankyou to Terry from Andersen's, Stafford. Terry was helpful and courteous from the first phone call. He explained the process from end to end and timelines. Discussed the difference in products. Very quick with the quote and booking in the job. Adam and his installation team were a lovely crew, great to meet and very accommodating. Updates… Read more

were given throughout the day and the install went like clockwork! I wouldn't hesitate recommending Terry and the team from Anderson's at Stafford.

From the outset, Olivia was friendly , professional and happy to listen, so she could provide a tailored service. She offered valuable advice and did not rush me into a decision. She was great and so was the installation team. Communication was great from the Stafford team and they kept me informed about when the carpet would be installed when… Read more

there was a delay. Everything was completed professionally and Olivia followed up to check that i was happy with the outcome. Great work all round! Thank you!

I'd like to thank Olivia for her patience and advice. Changing floor coverings is an exciting but daunting experience and it was lovely to match colours at leisure in my home and her measurements were meticulous. I'm extremely happy with the team of installers who have brightened up my home. Show details

Terry was very helpful, recommended a suitable product for the rental. Best of all he got it done in 3 days from quoting. The house was left clean and looks amazing. Thank you and will definitely use Andersons Stafford again. Show details

Andersen's Stafford was recommended to my by my daughter as I was considering vinyl flooring. I phoned Terry and he was more than happy to come out the next day to quote. His professional manner was exceptional and his explanation of what I could expect was very helpful. I received his written quote the next day and was more than happy to accept… Read more

Andersen's Stafford detailed quote. The tradesman was a lovely young man named Sam. He was absolutely delightful and fortunately for me he was earlier than expected which was great. Sam confirmed what Terry had explained and set to work. His attention to detail was just second to none and as he had encounted no unforeseen issues with the prep work managed to have the entire job completed in two days and allowed myself and a couple of friends to start cleaning and moving my furniture back to the original places. Sam also went above and beyond by helping to put my beds back into the rooms and one of the beds was an electric bed which was extremely heavy. I highly recommend Terry and his team from Andersen's Stafford and especially Sam the layer of the flooring. Regards Myra

absolutely outstanding service from this crew at Stafford , terry especially the length he went to, above and beyond, truly appreciated. from communication to timing to install and after honestly if more companies and staff were like this there wouldn't be any bad reviews. for all needs you must see the team at stafford. the quality is just next level. Show details

I have just had my carpet replaced with hybrid flooring by Anderson’s Stafford. Terry was a magician in having my tight timeline achieved with no fuss whatsoever. Wonderful service. Adam and his team of installers were absolutely wonderful. Very professional, efficient and their attention to detail is very rarely found these days. Could not rate everyone more highly. Show details

Loved the ‘at call’ service – Seems ages ago that we were endeavouring to choose carpet for our new abode. Was such a time consuming affair but throughout our Consultant Gretchen was always there willing to come out & measure then back again when plans changed. Any hiccups along the way were successfully overcome & we are now living with a quality carpet we love. Thanks for your input & advice Gretchen, and of course your patience.

A job well done – We were extremely happy with both the service and the results regarding the installation of our vinyl plank flooring. The job was done on time and efficiently and Terry Peters was most helpful and patient in helping to organise a suitable date. We would recommend this showroom. Show details

Great customer service – My parents previously had Andersens install new carpets in their house. Recently when down sizing from the family home to an apartment in Ascot, based on their prior experience, there was no need to go anywhere else. The product advice from Gretchen Rivers, her customer service when doing the measure & quotation, and the install by the carpet… Read more

team was fantastic. Professional, punctual and pleasant, you couldn’t ask for more. A great experience. Thank you.

Perfect Customer Service & Fast Install – Olivia was super easy to work with and knew exactly what we wanted. Gave great recommendations and had it in and fitted in record time. Great service, highly recommended.

Highly recommend! – Thank you Gretchen and the Andersen’s team! Our experience at Andersen’s was fantastic, largely thanks to their exceptional staff. Gretchen was a pleasure to deal with, making the decision process much easier. We love our new carpet! Show details

Responsive service – We have dealt with Andersens for many years and always experienced first rate service. We had an urgent install within a few days lead time. We contacted Trent late Friday last week and he put us in touch with Gretchen. Gretchen was able to assist with choice of carpet and install the following week. Very happy customers - thank you to Andersens, your team has been a credit to your group. Show details

5 star flooring – Gretchen has been amazing during our carpeting and flooring experience. I was able to take multiple samples home to try and test and was assisted with colour choice. We have more work to do and will be keen to speak with Gretchen again. She was excited for all our renovations and a pleasure to have in our home, Show details

Customer service – We recently renovated our garage and needed carpet for it. Olivia came out with samples, provided a quote that wasn't quite within our budget and then worked with us to find something within our budget without compromising on the quality. I could not be happier with the results or the customer service I received from Olivia! Will definitely be using her services again in the future! Very happy customer

Great service! – Andersens provided great service and communication. Thanks to Alessia I was able to pick the perfect carpet for my apartment and had it installed the next week! Show details

A profesionally managed experience – Gretchen was of great help in choosing carpet for both our home and investment property. Both look fabulous, and the whole process was seamlessly managed, with Gretchen checking in regularly throughout the process. I wouldn't hesitate to recommend Andersens. Show details ·  1

Fantastic new floors – Very happy with our new floors. We had a tight turn-around between tenants and Gretchen went above and beyond to not only get new floors down but ensured the design and colour looked great too. Thank you to Gretchen and the team, highly recommend. Show details