ANSA Homes

Overall tops – Purchased a house & land package from Ansa. We have built before with another big builder and there are always issues we understand because building is hard and complex. overall the team at Ansa homes were so helpful, the people there are really nice and the quality of our home was great. I would highly recommend using the team at Ansa and would build with them again for sure. Show details

Great site Manager – Our journey with Ansa has been amazing our supervisor [Name Removed] is unreal he knows what we want and how to get the job done. Can’t wait to see our home finished Show details ·  2

Do not trust ANSA Homes and don't believe that what you see in their display homes is what you will get – UPDATE 2 : The CEO of the company just contacted us in regard to this review. This is exactly what happened in 2023 when I first posted the negative review here. I will update this post every time someone from Ansa contacts us to remove the review. This is harassment and coercion and this is going straight to ACCC. UPDATE : Just got a phone call… Read more

from the person in charge of maintenance demanding for us to put the review down and telling us he will lose his job over this review. Why would anyone want to work for a company that used them as scapegoats ? This is typical of Ansa. Now it’s Fair trading, Lawyers and ACCC for coercion.

First of all, do not believe this review site is an accurate description of people's experiences with Ansa Homes, although some people might have had a beautiful experience, a lot of people, like us, have had a terrible experience. However, we were pressured and begged to take our negative review off this site. If this happened to us, I can only imagine it happened to many others.

In January 2023, I posted a review highlighting all the issues we have had with Ansa and the lack of communication and clarity from this company. In February, we were harassed by the CEO to organise a meeting so we would put that review down. They know how to communicate with us when it suits them.

The work that was done prior to construction was great, the people we worked with as well (apart from MII Kitchen). The issues started when the built started. Our site was left unattended for weeks on, at one stage for months, we did not have a site manager, or more accurately we had 5, all quit after a while, every time. So, when workers were on site, they were left to their own device, not completing the jobs or making mistakes. Our construction was delayed for months, every items that were completed needed fixing. When trying to communicate with anyone from Ansa, we had no reply, no communication, until I posted a negative review here. However, the pattern remained the same even after having a meeting with the CEO. During this meeting [Name Removed] made very clear he has no interest in our area. This explains that. It is a well establish area, at the time of our knock down rebuilt, 7 other houses were being built. But, they prefer mushroom towns. He assured us our house was going to be ready in March, we were just able to move into our house mid-June 2023.

We know that if we are in our house today it is thanks to the Site Manager that started to work there at the time of my review in 2023 and he made sure we had a house to live in by the date that we needed to move from our rental. However, he was very sorry to see the amount of outstanding, uncompleted or need to be fixed items that were left. By the way, he quit just after we moved in. Thank you. I am not naming your name, but if you ever come across this review, we are very grateful to you.

Another point that we did find very despicable was the harassment for payments from the account manager. She would call us multiple times a day for payments, even when payments were processed by the bank. We had no issue paying, always did on time, but sometimes the bank process would take time. So she would call us, email us, at work, at home, after hours, etc. Once, she called us late afternoon, we told her we could not process the payment now, we needed to contact the bank, and we would not be able to do it up until the day after as we were attending a funeral with family the following day. She rang us during the funeral, even though she was notified by us the day before. She was yelling at us on the phone that we would be legally pursued if payment would not be made. This is the kind of harassment we were subjected to, when on the other hand, jobs were not done or poorly completed and we had no communication from anyone from the building team. That was very distressing to us.

We moved in mid June 2023. However, our nightmarish journey did not end up with the completion of our house. We have pages of outstanding items, our balcony has not been built properly and needs fixing, the front cladding needs to be re-done again. Painting, plastering, doors, steps, name it, we have it. And the person in charge of maintenance has quit too. There is a new guy we don't hear from. Is he still there? Who knows. It also means, we are living in our house in a limbo state, not being able to settle properly.

Since November last year, we had not heard from Ansa. We have sent emails, texted, etc. When contacting [Name Removed], the CEO, we were reassured that things will keep moving. Nothing is happening. He is a smooth talker, don't believe a word of what he says.

We have requested a schedule for all the outstanding items that needed to be completed or fixed, nothing. Finally, out of the blue, they sent us a team of maintenance guys last Wednesday to attend jobs that need specialised traders. They felt very sorry for us and could not believe the amount of outstanding items we still have and that have not been tackled by now, big jobs too. Since then, no contact from Ansa. The nightmare continues.

We would not recommend Ansa Homes to anyone. Do not get fooled by their shiny display homes, the standard you get for your house is not the same as the standard they display in their houses. Cheap material are used, cheap doors, cheap painting jobs, cheap windows, cheap workmanship, etc. To say, that we are disappointed with the outcome would be an understatement. We are gutted, spending over $750 000 and having to fight for what is rightly ours is exhausting and should not be happening.

To answer the questions that should be raised in this review as per Product Reviews policy : - How well managed was your build? No management. - How was the workmanship and build quality of your property? Poor, especially when comparing with display homes and what has been sold to us. - If you had any issues pre, post, or during construction, how satisfied are you with how the company handled them? They have the best team Pre construction. During and post is an absolute aberration. No site management, no communication during, no communication and organisation after. When I write about communication, there is no communication with us, the clients, but also within the company. People will be sent to do jobs, however they don't know what jobs need to be addressed and often don't have the skills to tackle those jobs. - How did your final cost compare to your estimated cost? Same. However, poor quality craftsmanship compare to what was sold to us.

Glad that we built our first home with Ansa – Like many others we were also worried about how transparent the builder will be and what loopholes there maybe. Happy to say, the whole process went very smoothly - from start to finish. It is very common to hear about horror stories relating to builders from people who have built homes before us. Especially with how build costs can start… Read more ·  1

creeping up once you start picking things. With Ansa Homes, we had next to none in terms of variations although we had a fair bit of changes and upgrades.

Ansa Homes were very transparent with their communication through out. We were consulted with at every step of the building process. Easy to say we got what we signed up for and there weren’t any nasty surprises!

Mark, the CEO was an excellent sales man and had thrown in free extras that other builders would charge an arm and leg for. The site supervisor, Michael was very transparent and caring. He understood our needs and whenever any unforeseen issues came up, he would go out of the way to help rectify. I can’t say enough to appreciate the amount of help that Michael has done for us both during and after the build. All of the office staff including Tenayah and Sharon were super helpful, always going out of their way to help us.

We are so glad we built our first home with Ansa Homes!

I would hate to be by Own customer ever but Ansa Accepted me – That's True, I am choosy, picky, and crazy with what I need. I have gone through multiple builders, paying everyone a good amount of money for tenders until I met Mark Maloney and straight away told him that I am not interested in working on a design with another builder as I was tired and He said ok, just casually asking me what designs I liked… Read more

so far and why.

2 days later rings me up with a complete set of designs based on what I told him including the facade and not a rough design like a sketch on paper but a complete floor plan. We were impressed but we still went ahead and made so many changes with him and he kept doing it to the point where I felt ashamed of asking him but never once Mark told me he can't. The best thing is that he was so open to all my doubts and I always felt he was more concerned than me about how the house is going to turn up and working with him was so easy because he knows everything from structure to Inclusions to pricing. No back and forth, not delaying, just plain and simple straight answers.

I wanted to hold back this review until my build was over but I feel almost compelled to write this now because of the service I have received from Ansa and I don't want any new home builder to Miss on Ansa just because I delayed the review.

Also regarding inclusions, I have compared every possible builder and their inclusion is best similar or close to Wisdom or Clarendon, there is no other builder that matches their inclusion level.

I will post an update on this review hopefully post-construction and I hope I will be more delighted by then.

Happy for anyone to reach out to me for help with Ansa or general tender discussion, I feel I know too much now, You can google my name (Shishir Chandrawat) and u will find me.

Great Builders – They build a quality home with plenty of complete custom options. They worked in with my needs for our family and seemed to be the only ones I spoke to that knew the rules that other people seemed to either not know or not tell me. Even stuff my initial architect annoyingly didn't know. Great people on staff to help too. They were straight up with… Read more ·  1

me from the start about inclusions etc. Which I like. Would recommend them for a complex knockdown rebuild.

Genuine customer focused service is refreshing – Following a poor outcome from a previous builder we moved on to ANSA homes based on a recommendation from a colleague. We found their customer service to be genuinely customer friendly and making us feel a part of the process. Their processes are well documented and common sense based so you always know where things are at. We look forward to the completion of our house over the next few months. Show details ·  1

First Time New Build – This was a new experience for my House and Flat project which is almost in construction stage. The whole process to date has been a great experience. I have had many questions being first build and they have been not just answered swiftly but also explained in a manner that made sense and put me at ease. Looking forward to the construction journey and continuing with the team at Ansa. Show details ·  1

hidden costs, no communication, difficult to deal with and so on – If we can rate ANSA Homes in the negative, we certainly would. Our experience has been an absolute shocker to say the least. We started off great with their sales guy. He took us through everything that seemed important. We were comparing them to another builder and the bloke went over and beyond. He told us that our price is fixed and the… Read more

price we sign the contract on was the final price and we would pay nothing more. We paid our 10% trusting that ANSA Homes will deliver on their promises. Boy we were wrong.

We got to colours and their range was so basic even though their brochures and pictures looked great. Everything was an upgrade. We did not care and we continued, afterall we paid 10% and we wanted what we wanted.

We then got a call from their pre-construction lady saying that there were some issues with the plans and we have had to reduce the size of our home. This was a great shock to us. They did "all of their investigations upfront" and now we have to compromise. We had no choice but to do it. Our tender then came back with a smaller home and a higher cost. Unbelievable...

The construction was really bad. We kept getting calls from our supervisor trying to sell us on how bad our site is and we may need to pay extra for drop edge beams, piering, spoil removal, and so on... We got hit with extra costs: - drop edge beam - extra piering - extra temporary fencing - spoil removal - tender extension period even though it was their fault that it took longer because the plans that they sold us on in the first place were the wrong plans

Our site supervisor took an extra 4 months to finish. He does not call us unless we call him a few times. He would not let our building inspector on site even though we agreed with their sales guy to allow us to do this which they agreed to it.

Now we are waiting for our maintenance and nothing. It's been over 6 months and no one is returning our calls or messages or emails. The workmanship is very low quality: - paint work is absolutely horrible - our kitchen sink is leaking - walls are not straight in some rooms - we have had our building inspector do this and it's way over the tolerated standards - we have water leaks from the roof

We don't know what to do. We contacted fair trading to get advice.

We are reading the reviews from ANSA Homes and disregarding the last few good reviews they have had in the last 2 weeks (which seem very suss to us), we should have done more research. We should have talked to more of their clients and their real experience and we should have had everything in writing.

Stay away from this builder no matter what. They are dishonest and cannot be trusted. Never again.

Stay away! – Everything these guys tell you upfront is not true. they told us it was going to be fixed price, it was not. they told us that the team will consistently communicate with us, they did not. quality of the workmanship is no where near the price we paid. paint is horrible, finishes are just the opposite of quality. my wife pointed out a few… Read more

mistakes which our supervisor simply dismissed them. we just do not know what we paid all that money for. they told us that quality is excellent and we were happy to pay for the quality, but we just didnt get it. then they charged us extra at the end of our build for things that they should have known from the beginning. For example: piering, site fencing, extra drop beams, extra cost for service connections that they were "not aware of" and the list goes on. our final bill was over $30k at the end, really not fair at all. the process is not transparent nor honest at all. they start at a low price and just keep adding up. all those reports they try and get upfront so they can "fix" the price was just another way to get us in the door and then get to charge us extra at the end. they told us that the price is fixed and our tender actually came back below the quote they initially gave us which we thought was good - little did we know that it was just another bloody tactic to put our minds at ease before they lock us in. we are waiting for our maintenance to happen now and its been months and no one is returning our calls or emails. We have already contacted fairtrading. honestly just the worst possible experience ever!

Personalized top class builder – I recently had keys handed over to me for my brand-new knock-down-rebuild house with ANSA homes in the Inner West of Sydney. Mine was a unique build as much of the selections and build was done during the COVID lockdown period. I was travelling for work most of the time and project updates were mainly via Facetime and email. ANSA kept their… Read more ·  1

commitment despite the supply chain & escalating cost challenges during COVID. Mark & Daniel were patient and helped to come up with a customized home design. Lesa and Britanny were absolutely flexible and helped to organize the color selections using a hybrid Zoom + onsite discussions during COVID. Dylan, Tenayah, Sharon, Mikayla & Ben kept the build running as smoothly as possible. I recommend ANSA for their top-class service and for anyone who's looking for a friendly and professional service. Keep up the good work ANSA Homes.

Great Builder, Hassell Free – ANSA have built a couple of residential homes for us. The projects have been turn key from concept planning, approvals, construction and handover. Quality is good and communication with any team member was good. Show details ·  1

Great Team! Great Builders – I’ve built a few times and I am a fan of the ANSA team. Reliable, quality product and great service from the team. Dylan, Mark and the team are friendly and prompt to deal with. I can recommend them for a high-end custom project. Show details ·  1

Very satisfied. Mikayla was awesome – Mikayla and the team have been great in the pre-construction stage of our house. They have kept us well informed with the progress through council etc. Looking forward to build our investment property with ANSA homes. Show details ·  1

So far, so good 5/5 – We've contracted ANSA homes to build our home plus granny flat. The sales and marketing team, namely Sean were fantastic, designing a beautiful home specificially to fit our needs and our block. The design team of Lesa and Brittany were also extremely helpful. The presconstruction phase went smoothly, all coordinated by Deanna who is an absolute… Read more ·  1

legend and now with the construction team I am so impressed with both them and their contractors, getting a slab down during 3 months of torrential rain. As for coordinating our build there have been no delays, apart from weather related. We wouldn't even know there is a materials shortage, our frame is arriving on time and in relation to price, it is as promised, a fixed contract and has remained that way. Such a professional company. So far, I couldn't recommend them more highly. Sincerely, Alison and Troy

Home is where the Heart is – Like many build journeys, the road can be a little bumpy. ANSA always maintained patience and professionalism with us. They help us stay on track, even when delays due to circumstances out of our and ANSA's control, ANSA stayed focused. We are now in a great position to commence our dream home build. All the staff and management team are a… Read more

pleasure to work with. Their expertise is 10 out of 10. ANSA helped us make our dream a reality. They kept us informed and helped make the hard decisions seem easy. I could not have asked for a better company to work with. I highly recommend ANSA.

Amazing build experience from beginning to end – Our build was well managed from the get go. We were kept in the loop the whole way throughout the process and were extremely happy with the communication from everyone involved, both on-site and in the office. The estimated cost compared with the final cost and the workmanship is impressive. ANSA clearly takes pride in their work and strives to… Read more

give their clients the service that they themselves would expect. Any potential issues were picked up promptly by the builder and communicated promptly with possible solutions. I can not fault ANSA and highly recommend them to anyone considering a new build.

Great Company – We found the whole pre construction process to be a smooth and streamlined experience. All questions were answered promptly and no issues whatsoever. Given the Covid -19 restrictions we navigated through the process quite well. Show details ·  1

Helpful and first time builder friendly – Thanks to Dylan for your help and patience during design and price estimation of our two stories custom home which is differ substantially from ANSA existing design. Because this is the first time for us to do knockdown-rebuild and the fact that all of us work during the day also not help in applying permit plus all required document from… Read more ·  1

council. This issue is always was a nightmare for us and this where Belinda come in and help us with all paperwork as far as applying it for us to the Council.

Lesa also has been help us a lot with internal appliances and color selection with many option and invaluable input that we never think of before.

Our Experience building with ANSA has been a enjoyable experience so far, Looking forward to next stage

Immaculate quality throughout – Despite some early concerns about staff changeover, ANSA really came through on time and the finished product is amazing. I couldn’t be happier with the quality of the build and finishes. Everyone who has seen the property has loved it. It has proven to be very attractive to prospective tenants. Thank you ANSA Show details ·  1

Excellent, quality, reliable builder and the Best team – We are so excited to build our dream house with Ansa homes.The inclusions and floor plans were superior and the colour design choices were outstanding.It's been a amazing journey with Ansa Homes and the team from start of the house (pre construction) to until now (mid construction) they are fantastic and well organised in all aspects of the… Read more ·  1

build.The team from the head office is constantly in touch with me regarding the progress of the build and if their is any concern raised they resolve it straight away.They have an excellent team of well qualified tradies who built my house with high standard of quality and workmanship. My site supervisor is Philip and he is an amazing and excellent supervisor.He is well organised, well planned, very professional and gets things done and moving as per schedule.l am very thankful for having Phil as my supervisor and also thankful for Belinda,Lisa and Sharon taking me through the process very smoothly. I am glad that I choose Ansa Homes as my builder and they are truly a classy, high end boutique builders. I would highly recommend Ansa Homes to build your dream home.

Our new home is just gorgeous, thanks to the team at Ansa Homes! – We have had a great experience building our new home with Ansa Homes. Once we got to the build, everything ran like clock-work and there was excellent communication with our team led by Steve who was in contact daily reporting on the trades and the process of construction including addressing any issues or concerns that would need to be addressed.… Read more ·  1

I would recommend for any one building a new home that it is really important to work through every stage of pre-construction and construction to understand your role and responsibility as the home-owner and engage with your builder during the entire process as it is a team effort and these guys have a great team!

Honest, Personal and Reliable – It has been a positive experience from my wife and self building with ANSA. From the beginning we were provided with honest information on what would be best for us and our family. Mark and Dylan were both fantastic in adjusting our plans and guiding us each step of the way. Building a new house can be daunting, especially as a first home buyer.… Read more ·  1

However ANSA took away the anxiety that the process can be flooded with. We were not let down with the quality of the build, and minor issues along the way were dealt with quickly and professionally. The final cost was in line with what was quoted, and minor defects have been dealt with promptly. It was a build that was personal. We were not just a number, ANSA see the individual in the process and that is what we really loved about our experience with ANSA. I recommend them. They are honest, personal, reliable and provide a great product.

Highly Recommended – We built with ANSA Homes in 2012, we had a great first builder experience and since then we have built another 2 homes with them. The team were very easy to deal with and responsive when we had questions and queries along the way. We were so impressed by the finished product, there were minimal defects and the quality is still evident years later.… Read more ·  1

The supervisor we had was excellent he kept us in the loop and constantly sent us progress updates even when there were minor delays. All in all we would defiantly recommend ANSA Homes to others as a reliable quality builder

Great Builder! – ANSA Homes built a house and granny flat for my husband and I. The quality is great and we are really happy with the result. The build cost was known up front and there were no nasty surprises along the way. Mark and his team guided us through every stage, which gave us peace of mind because we knew what to expect. No question was too big or… Read more ·  1

silly to ask of the ANSA team. They always made us feel comfortable to ask questions and responded in a timely manner. We have recommended ANSA Homes to many people and will continue to do so. Thank you again Mark and the ANSA team for our wonderful investment property!

Dream come true – This was to be our final dream home built on a challenging property, Mark and his team helped us to fulfil that dream giving us the best layout and positioning of our home to take advantage of our property. We now have spectacular views and an amazing home as they put into reality everything We had in our minds but without the expertise of how to bring it to reality. Show details ·  1

A Big Success!! – My wife and I built with ANSA and love the end result. They took the time to sit and listen from our very first consultation and we could work in with them to achieve exactly what we were after. We wanted to customise the design to put our own personal touches on it and they were very accommodating. Ansa were upfront with the cost this would… Read more ·  1

incur so we knew exactly where we stood every step of the way. They kept us up to date with progress so we were always well informed on what stage our house was at and what was next. The quality of the finishes throughout our home are great. It is nice to come home to a house that is beautiful, practical and one we love!

Thanks again Mark & the team at ANSA Homes

Fantastic Result – I built a house and granny flat with ANSA Homes and I couldn't be happier with the result. The entire team at ANSA Homes were extremely helpful and were always quick to answer any questions I had. Mark was very knowledgeable and helped me to customise a design solution that worked well on my building site. His team made the whole process easy and… Read more ·  1

I never felt like I was just another customer they wanted to get in and out. They spent time with me and were happy to answer any and every question that I had. When selecting colours, finishes and all other details, the team assisted me in reaching a design that matched the look I wanted.

I watched as my house was finished before others that had been started before it and I was kept in the loop about what was occurring at all times. The quality of the final product was great and I have had no problems arise since construction. The cost came in exactly as quoted, and there were no hidden surprises or sudden costs that came up.

I have already recommended them to several friends and will continue to do so.

Awesome experience first home build! – I met Mark at the Home Show and he was friendly, easily approachable and answered all the questions I had about building a house and granny flat. He made me feel like an actual human being as I’m in a wheelchair and people don’t talk to me they talk to the people I’m with. The build of my house and granny flat went smoothly and was well managed… Read more ·  1

by Mark and the ANSA Team, they went above and beyond to make sure that every piece of my house was well suited to my needs as everything has to be flat, no lips and wider doors and hallways etc. Mark and the ANSA Team are easy to work with and if anything needs to be rectified they do it straight away. I consider them as friends and would build with them again.

Great Experience, Quality & Service – We would like to thank Mark and the team at ANSA Homes. From the start of the construction process to the final finishing touches, the time frame of the build was spot on. The customer service experience was excellent and the team was extremely helpful during the whole process. With the help of ANSA staff, colour selections and the fine tuning… Read more ·  1

of requirements was a breeze. They were able to help us select colours and designs that ended up suiting our overall taste and obtaining the look we were trying to achieve.

The quality of the workmanship was excellent and the attention to detail very pleasing.

Mark and his staff were always able to answer any queries and were accommodating in make changes along the way We were kept up to date with all processes.

In the instances where variations arose, the team was able to explain the source of the variation and provide us with a clear explanation of the matter and how it would be resolved. This was an honest and straight forward approach which was appreciated.

The cost was marginally over budget but due to unforeseen circumstances. We are still very happy with the final outcome

Will definitely be passing on ANSA’s details to people we know that are looking at building their dream home.

Quality Home built with Professionalism and Honesty – We asked Mark and the team at ANSA to quote on a Home Building project that was on a difficult site. First and foremost, the team was very clear in their presentation to us and completely honest and helpful with the proposed process. ANSA advised us of all the likely challenges we may encounter during the build. The price provided for the build… Read more ·  1

was very competitive in relation to other quotes received. The most important factor for us was the service and guidance we received from ANSA upfront and we knew what we could potentially expect. The building process progressed effortlessly and the process was well within the time frames stipulated. From our ongoing inspections, we could identify the quality trades used and the quality of the finished product In the time where a variation was required, the team had detailed discussions with us regarding the change, what was required, why it was required and how it came about. It was very clear and helped us understand the process When selecting finishes, the team was extremely helpful and accommodating and guided us through selections with ease. They also understood what we were looking to achieve with the overall presentation of the property and as a result guided us through the latest trends and classic finishes. ANSA completed the home well within time and very close to budget despite the challenges we uncovered with the site. We were extremely happy with the outcome and especially the guidance, service and honesty throughout the process. ANSA is a builder we truly learned to Trust throughout the experience.

Wouldnt build with anyone else – We first met mark at the home show in 2013. Looking to build your first home in your 20's is daunting. With ansa, there was no need to worry. Mark made us feel so comfortable and helped us to understand each process. We paid what we discussed and signed on the contract. There is always something that might be overlooked or miscommunication but… Read more ·  1

the most important thing is how it is dealt with.

I am a very big communicator and our supervisor at the time, im sure would have been so annoyed with me but i never knew.. he was always prompt and replied very quickly.

We found them honest and open. Everyone is human. I run my own buisness and i make mistakes but its always how its handled..

We loved our house and we loved the build we eneded up building again with them.

April 8th 2019 Update: Loved it so much we built again..

After the first house we built we decided to move again and try another build.. We had such a great experience with the first build there was no question about it. It was so easy we had sold, bought, built and had a baby in a year. ANSA is hands down the best company to build with.