Worst bank ever
Worst bank ever applied for home loan 3 weeks ago and they didn’t process it
Especially staff in water garden they are rude very rude I don’t know why they are still there
Usually banks tell you same day whether they can approve your loan or not but these nuts took three weeks and still waiting for their decision funny thing auction date is gone I wish if they close Anz
Long time ANZ customer 35 plus years. Have a cheque account, investment accounts and an ANZ credit card. No debit balances. We went into ANZ branch at Engadine to deposit coins. Friendly service officer was embarrassed to tell us there was no longer a counting machine. Sure I can count it myself but its disappointing and ANZ comes across as arrogant and disrespectful to its customers by withdrawing another service that was convenient. It seems that any service that does not make money is withdrawn. No goodwill given.
Are there any banks or credit unions etc that have counting machines? There is nothing holding us to ANZ. It may seem petty but we pay a lot in fees and I believe it’s not too much to expect good service in return.
Poor product advice, zero focus on customer satisfaction and resolution.
ANZ just cannot get it right. We've had numerous issues involving oversights from ANZ when making changes to accounts and mortgage matters. It seems they can sign you up to a product they don't really know about or neglect to tell you about, but then have no power to change anything about it, just offer you another unsatisfactory product and put all the blame on you as to why it wasn't right to start with. I couldn't recommend these amateurs any less. I'm tired of trying repeatedly to sort things out with them and getting nowhere. We'll be changing banks as soon as our fixed term runs out, I'm excited for the day when I don't have to deal with them any more.
Terrible Bank they don't know what they're doing
I am not an ANZ customer I had dealings due to my father being a customer,mum had an account under her name when mum passed away in Janueary trying to get Mum's money into mum and dads joint account has been impossible although dad was with the bank for over 50 years.
They said he required a legal form and their Will was overridden. Costing a few thousand dollars
I wouldn’t recommend anz at all.
I can’t recommend this bank at all, worst experience had by us today, can’t wait to get rid of them.Ultra bad service,they even lied to us over the phone.Even the manager failed to come to the front and sort out the mess caused by them.
Appalling local branch experience
In August 2018 I went to my local branch and asked for the bank's valuation of a property for which they provided me with a loan. They told me that I would need to employ a solicitor in order to get that information. I then spoke to a solicitor who told me that the ANZ was mistaken - the solicitor said that the bank could simply provide me with the information I requested. When I told my ANZ branch what the solicitor had said, they insisted that only through my having recourse to a solicitor could I obtain the information. So I spoke to a secon...d solicitor. She said I should ask the ANZ to provide me with a written specification of what a solicitor needed to do in order for the ANZ to provide the information. At this point the ANZ said that even with the services of a solicitor it was impossible for the bank to provide me with the information. My local branch was prepared to do everything in its power to prevent me from obtaining information that I was entitled to.
Customer Service needs an upgrade
Waited a very long time for service, new atm not working then told printers not working. Customer service lady not friendly didn’t really care. Changing branches as of today. All their advertising about how they have changed their tune was laughable. No customer in the waiting area was happy today.
Worst bank ever
Just had a double mastectomy done. Girlfriend put $120into my account today AT an Anz branch knowing I need meds. Money not cleared. Since when does depositing money into an account at that account holders bank, mean you have to wait for it to clear?
Besides being in tremendous pain, I will be getting my money and closing all accounts with ANZ.
Awful customer service:(
After 15 years with ANZ bank, I am contemplating leaving them.
Since the recent changes of having smaller standing services, customer services had been awful. Waiting time had increased by at least 30 min as well as decreased in the employees knowledge and abilities.
Such a shame
Martin Place branch
I visited this branch during one of my breaks, and understandably due to high volume, there would be a longer wait time, but this wait used up my entire break.
Saving grace is upon returning later, the tellers were very useful and friendly.
Branch closed, ATM gone, then torture us with grotesque Haselhoff.
This bank has lost all concept of customer service. Closed branches. ATMs disappear and finally torture the customer with online banking featuring a grotesque self proclaimed celebrity every time you log on.
Closure of Local Branch
On behalf of myself, my spouse and neighbours we have been with this bank for over 40 years. The closure of the Monbulk Branch is a disgrace. We locals are now left with NO local ANZ presence. We will have to drive a considerable distance at great inconvenience to visit a bank who has NO idea who we are. Another example of the bank looking after itself and NOT its customers.
Usless and time consuming
Having had several dealings , setting up a mortgage then credit card and loan all of which had issues, bad communication from staff and plain incorrect information given. Really wished I had never moved to ANZ every dealing I have with them is an issue, even down to a renewal of credit cards and activation, I have wasted hours having to go into a branch to sort issues out and then it's not run smoothly, would give less than 1 star if possible
Zero for ANZ Noosa Civic
Zero rating if I could.
I've never ever received such appalling service from a bank. Potential new customer and Disability Pensioner seeking to transfer to their 0% credit card balance offer-as they are currently advertising. like most people doing this there are extenuating circumstances and a desire to get on top of finances. Waited 3 days for appointment to explain my circumstances, banking officer Toni incorrectly lodged my date of birth with the application as 2019 and it was declined / referred. This was the banks administrative error not...
Not happy with the services at all. I went two days in a row for an enquiry about Small Business loan at ANZ Sunshine Vic, I arrived around 2pm one of the ladies advise me they close at 4pm so they can’t help me. All I get was (SORRY). So disappointed Time to change Bank. Bye ANZ
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Questions & Answers
1/ Just wondering why your staff are so rude incompetent and unprofessional?
2/ Why does your bank use an offshore centre ( India ) to process loan / credit applications?
3/ What type of customers are you wanting to attract if you shun small business loan applicants, pensioners, people wanting to open new accounts, customers wanting to extend mortgages and purchase investment properties?
4/ When are you going to close your branch in Noosa?, because this community doesnt like your attitude or want you there.
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