Horrible Customer Service
ANZ Plenty Valley branch was absolutely useless today!
Consultant, a young guy, had no idea how to complete a foreign currency conversion, kept me waiting to speak to his manager for over 10mins.
After keeping me waiting, refused to complete transaction as I wanted my money in cash, would only transfer to my account!
ANZ, do not have staff on that aren’t adequately trained & be more flexible to customers needs!
Walked out in disgust!
Pacific fair Gold Coast worst customer service. Put your money somewhere else
Trying to get your money out of the bank is almost impossible. Tried twice in one day and I was told to come back next morning. Lowest rates. Never again. You lost me as a customer.
ANZ Gosford branch to my rescue :)
When trying to transfer a large sum of money for a real estate purchase yesterday and today, I've had nothing but trouble trying to get a straight answer from the ANZ telephone banking. After a number of 1800 phone numbers (telephone banking provided me) failed to engage with anyone who'd be able to help I resorted to an old business card I had in my possession from a previous visit to Gosford branch and got very lucky. Having the ability to simply converse with a personal banker who explained it was best bet to go to the nearest branch (whi...ch will be Blacktown), let's see how the experience is there but I'm told for a small fee of $28 it will be faster , I'll have a date/time stamped receipt to send to show if they don't get the funds today they'll be there tomorrow and my deal will be safe (fingers crossed). Put back the branches ANZ telephone banking doesn't work for a lot of people.
Amazing customer service. Thank you Siri Chu for helping us!
Just joined this bank and went in to verify my account, Siri Chi the lady who helped us was amazing and helped us with 3 things under half an hour. Join this bank.
Seriously terrible bank
Not recommend bank, this is the one of worst bank in Australia. opened a new account a month ago after ever verifying id i still not able to use my money through anything. Literally uneducated and unprofessional staff they have
Terrible bank with terrible
This bank forces you to create additional accounts because they don't support direct deposit into offset account! Haven't had this issue with any other bank.
They don't have sms/email notifications for transactions! it's 2021! and ANZ are not part of the bank@post which all other major banks are. Clearly not a bank supporting Australians.
Just lost our daughter and subjected to to the worst customer experience ever at Helensvale, Goldcoast
Our daughter past away and we had to finalise her estate. My wife had gone in with all the documents required the previous day, and I had go in the next day to sign one document. The assistant firstly said she could not locate the documents, then after a delay admitted she lost them. She was rude to us from the start. She had my wife in tears and was totally condescending to us at all times.
She was chewing gum when she told me, I know how you feel...how rude to be told she knows how I feel, I asked her had she lost a daughter then? she would...
Preston Northland branch is Ageist.
Although the staff were polite, this is the worst banking set up and service I have EVER seen. Waited for 10 minutes at the front door, while 4 staff members milled around, told that there was only one teller, bc the other is at lunch (while many others milled around....). My elderly relative was told to use an ATM! What an ageist thing to say, not to mention lazy and RUDE. Absolutely Disgraceful. What happened to actual service? Preston has none! After more waiting, we were finally served at an absolutely ridiculous mini counter, that ...needs to be manned by 2 staff, because the cash machine is on the customer side and vulnerable. HOW ridiculous! What moron designed this? Why do 2 staff have to stand at the door, blocking customers from entering, with iPads in hand, chatting? Is this a night club or a bank? All this, after having to travel to this stupid branch bc the local branch was closed due to more cutbacks. ANZ, you are deliberately and mercilessly making cash banking impossible for elderly people in our community. Not all people can or want to use ATMs. Some people still want to be served, which is what their banking fees are paying for. You should be ashamed. You have lost this customer and hopefully more will follow.
Terrible customer service. Always on hold for hours, or the problem isn’t resolved, or both. Don’t set up an account with ANZ. Bad bad bad...
Terribly disappointing with insurance service
Been with ANZ for a long time. You try and claim an insurance issue for a damaged bathroom and they wont respond. Have tried to send multiple emails and notes with no response.
Poor costumer service and very unorganised.
Unprofessional and unorganised.
Booked an appointment 9:00am and hold my other clients so I can come in on the right time. came in and saying they still closed and won’t be open till 9:30am. So better of telling me next time to come in 9:30 instead of 9am. Wasted my time. Waited for an email and never got anything back.
Wont recommend poor service and very unprofessional.
Worst experience ever
I opened some accounts with anz but after a day or two they closed down my savings accounts and also blocked my everyday account I won't be using this bank
When you call, it takes an hour to get someone on the phone. They are very rude and don't seem to know what they're talking about. They also do not look after their customers' interests. They only look after themselves. Worst bank to deal with! We've been with them for over 30 years but that doesn't mean anything to them. They're greedy!
Closed the ANZ branch and atm
I have been a loyal customer of the ANZ for over 3 decades they have now closed the nearest ANZ bank that had a smart ATM now the closest place I can deposit my nightly cash takings is a 30-minute drive. This money-grabbing disloyal bank have said "screw the loyal customers our profit is more important" I will not be driving 30 minutes to another branch I will be closing my accounts and finding another local bank.
Terrible impersonal service
Was called for missing loan repayment, all loans were payed $$$ in advance. When I asked if they had looked at accounts the person I was speaking to replied ‘no’. You would think before contacting customers about missing repayments you would do your homework first.
We are now refinancing with Bendigo bank.
Questions & Answers
Malaga use to be a great branch then a new manager arrived early 2021. Promised me everything and then has never contacted me again even though I have written back many times. I wanted new intertest rates on all my loans obviously this was going to cost them. I have made a complaint to their External Dispute Resolution Team | Customer Resolution Portfolio person and he told me to trust him! I have tried calling and emailed and still hasn't got back to me for over 6 weeks. I have paid 100s of thousands of interest to ANZ over 25 years and am disappointed by their lack of common decency let alone customer service. What can I do to get some answers? Thanks.
1/ Just wondering why your staff are so rude incompetent and unprofessional?
2/ Why does your bank use an offshore centre ( India ) to process loan / credit applications?
3/ What type of customers are you wanting to attract if you shun small business loan applicants, pensioners, people wanting to open new accounts, customers wanting to extend mortgages and purchase investment properties?
4/ When are you going to close your branch in Noosa?, because this community doesnt like your attitude or want you there.
ask the bank. how do you expect the public to know. this is a public review forum for the benefit of the public reviewing products & services its NOT the ANZ bank
I dont why know you be asking that question here for have you thought about actually contacting the bank
ask the bank
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