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ANZ Branches

ANZ Branches

1.4 from 73 reviews

Reviews

1.4

73 reviews
5
(2)
4
(4)
3
(2)
2
(2)
1
(63)
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B M Usman

B M Usman

  • 5 reviews
  • 2 likes

Rude, unfriendly and unprofessional

published

Most rude, unfriendly and unprofessional behaviour i saw in Broadmeadows Victoria ANZ branch this Thursday. Stood in a cue for nearly 10 min patiently and then faced this staff who was so rude to everyone. Trated people like crap. I wanted to make a change in account. I was told to make an appointment which would be given for another day. I had same change done in Commonwealth bank same day where they just did it in few min. I think ANZ have no professional training for customer service and ethical behaviour. They have lost the plot.

Customer Service
TopicGeneral Transactions
James

JamesSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Worst bank very rude

published

Worst custoner service
They take money from account without me
They are worst bank
Please dnt go with them
If you really needs to have your money save
Worst bank shame on you

Transparency
Customer Service
TopicBusiness Banking
Bruser

BruserPerth, WA

  • 4 reviews
  • 1 like

Branch Closure - No Service

published
Transparency
Customer Service
TopicATM Experience and General Transactions
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Martin A.

Martin A.Perth, WA

  • 4 reviews
  • 5 likes

Won't electronically transfer funds to a different bank

published

Went into the Branch at Clarkson WA to electronically transfer $10,000 to the NAB was told they can not electronically transfer to a different bank, when I questioned it was told it could be looked at as Bank fraud. They offered a Bank Cheque or cash. She gave us $10,000 cash and we walked down to NAB and deposited it. The NAB staff we amazed and confused, but where wonderful. I have transferred higher amounts than this with Westpac and Bankwest no problem. ANZ suck.

Taffy 52

Taffy 52Hunter Region, NSW

  • 7 reviews
  • 3 likes

Branch closure

published

Had excellent service from the staff at Toronto branch and today I get a letter that it is permanently closed despite previous enquires stating that it will reopen . Absolutely disgusted with ANZ for this decision and after 44 years I will go elsewhere with my investments.. shame on you ANZ

Steve

Steve

  • 33 reviews
  • 22 likes

ANZ - Branch closure & VERY BAD service, Forest Hill branch.

published
Transparency
Customer Service
TopicGeneral Transactions
Sophie Hansen

Sophie HansenSydney Surrounds, NSW

  • 4 reviews
  • 2 likes

Jesse Li Brookvale branch

published

Saw Jesse Li. At Brookvale branch. She was excellent with product knowledge and helped me sort out my loan from interest only to principal and interest. Very good at explaining and patient. Thank you Denise

Transparency
Customer Service
TopicLoan Application
shanexu3

shanexu3Perth, WA

  • 121 reviews
  • 115 likes

Greedy

published
Transparency
Customer Service
TopicGeneral Transactions
ShoppingBlows

ShoppingBlowsIllawarra, NSW

  • 41 reviews
  • 23 likes

ANZ Ulladulla bank teller didn't listen then told me I wasted her time!

published
Customer Service
TopicGeneral Transactions
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BUCK E.

BUCK E.South West, WA

i need to change banks

published

i have been with anz since i was a kid and it has been nothing but pain.
every time i have to contact them in regard to an issue they are nothing but rude and try to get rid of you as quick as possible.
will be changing banks very soon so glad we went with my partners bank for our home loan.

Transparency
Customer Service
TopicGeneral Transactions
Stephen Hinder

Stephen HinderMetropolitan Adelaide, SA

  • 27 reviews
  • 27 likes

Rude staff member

published
Transparency
Customer Service
TopicGeneral Transactions
Aaron

AaronFar North Queensland, QLD

  • 2 reviews
  • 1 like

Worst service

published

No communication
They charge from credit card
Every staff will giving you different information so they even not providing them training
I will never use this service again
I already move my account from them
Please stay away from them

Transparency
Customer Service
TopicBusiness Banking

Abysmal, insensitive, and unempathetic customer service at anz parramatta branch (shop 5/244 church st)

published
Transparency
TopicGeneral Transactions
Darren M.

Darren M.Greater Melbourne (Inner), VIC

Where is ANZ for small business??

published

Government Gaurantee sme. Made an application and with ANZ and heard nothing great way to treat small business. They requested financials which my accountant would need to do. I requested if they could give me an idea if I would get the loan before spending the $6000 on fees. They never replied

Penpen

PenpenPerth, WA

  • 11 reviews
  • 12 likes

Terrible Service no loyalty

published
Transparency
Customer Service
TopicLoan Application
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Rupert

Rupertperth

  • 3 reviews
  • 4 likes

This bank’s services have deteriorated over the years.

published

I tried to ring ANZ about an urgent matter. They are not even taking telephone calls now. You go through the call selection process and they finally just ring off.

Transparency
Customer Service
TopicGeneral Transactions
Zane Lassiter

Zane LassiterPerth, WA

Terrible service, no help, no compassion, NOT THERE FOR YOU AT ALL

published
Transparency
Customer Service
TopicBusiness Banking
WWCC2011

WWCC2011Australian Capital Territory, 2615

  • 12 reviews
  • 11 likes

No one can sight identity at branch.

published

Went to the Belconnen branch to get identity verified in order credit card activated. I can't do it online or through chat. The instructions on the letter that came with the credit card has incorrect information. You can't activate your credit card online without the bank first sighting your identity. No staff were able to verify my identity eventhough there were about three four staff around. Told to come back in 1.5 hours time. Terrible service and caused much inconvenience. Never will apply again for any services from ANZ

Transparency
Customer Service
TopicNew Account
Michael

MichaelStrathfield

  • 8 reviews
  • 4 likes

Good work

published

It was a little bit difficult to get thru lately with COVID but I got a few things settled at the Parramatta branch
The staff were good and resolved my problems
Also they reversed a couple of $37 overdrawn fees

Transparency
Customer Service
TopicGeneral Transactions
Han

HanGreater Melbourne (Metropolitan), VIC

If you need home loan, Stay away from ANZ

published
Transparency
Customer Service
TopicLoan Application
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Questions & Answers

maddiesmum

maddiesmumasked

Branches

1/ Just wondering why your staff are so rude incompetent and unprofessional?
2/ Why does your bank use an offshore centre ( India ) to process loan / credit applications?
3/ What type of customers are you wanting to attract if you shun small business loan applicants, pensioners, people wanting to open new accounts, customers wanting to extend mortgages and purchase investment properties?
4/ When are you going to close your branch in Noosa?, because this community doesnt like your attitude or want you there.

5 answers
minni
minni

ask the bank. how do you expect the public to know. this is a public review forum for the benefit of the public reviewing products & services its NOT the ANZ bank

micheal
micheal

I dont why know you be asking that question here for have you thought about actually contacting the bank

ben dover
ben dover

ask the bank

Get an answer from our members

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