??!
1 photo
ANZ Branches

ANZ Branches

1.3 from 47 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
2
4 star
1
3 star
1
2 star
0
1 star
43

Taluana Barreto

Taluana BarretoPerth, WA

  • 4 reviews

They hold your money... be aware!

published

for 2 days my balance didnt match my credits. This bank held my available balance for 2 days. I had to borrow money in order to pay my bills... nothing has been done to compensate... it didnt happen only to me, many other customers had the same problem... run away from them... cheeky bank!

Transparency
Customer Service
TopicGeneral Transactions

John Chambers

John ChambersIllawarra, NSW

Awfull service

published

What discusting service in Kiama branch. ANZ has closed Gerringong branch now we have to drive into Kiama. But instead of fixing the waiting time of 20_30 minutes to be served they still only have one teller. I have an at times needed to go to NAB and Westpac they have 2_3 tellers to serve you. We are currently having discussions to get the Bendigo bank in Gerringong. This will happen very soon.

Transparency
Customer Service
TopicGeneral Transactions
Mr C

Mr C

  • 3 reviews

DO NOT BANK WITH ANZ

published

Applied for a home loan, was initially approved then was delayed due to council approval for subdivision for vendor, went to re apply and was rejected, reason was "placing customer in financial hardship" my income had grown since first approval date having a second job and had less living expenses also, lost 20k deposit as i couldn't make other arrangments in time.

WORST BANK EVER, do not let this negligent bank ruin your investment goals

Transparency
Customer Service
TopicLoan Application

poor customer service.

published

Nerang branch always understaffed. 1 person behind counter. Never less than 7 people waiting. I was told there were 3 people of sick today. Absolute rubbish. ItsHuge queues. Totally unacceptable customer service. Simple answer. Employ more staff and give your customers what they deserve. QUALITY SERVICE. the same every time I go in there.

Transparency
Customer Service

Zuhair M.

Zuhair M.Greater Melbourne (Metropolitan), VIC

Worst and Slowest Customer Service

published

Firstly we have to Wait for long and to Listen Automatic Lady Audio which is pathetic. Secondly there is such a stupid and terrible security system that they build there own Security Question and Passcode and then ask us to state it correct.
Few wrong answers to those made up ANZ system Questions will block your Own account and to open it you have to go to Branch and rectify.
If we are serious then they do nothing but repeating same. IN SHORT, ANZ never ever Listens to you and ive got the same Reviews from Many. I can even tell the Customer Representative names from many Branches in Melbourne.

Transparency
Customer Service
TopicBusiness Banking and General Transactions
1 comment
Zuhair M.
Zuhair M.

David

DavidGreater Melbourne (Outer), VIC

  • 4 reviews

Ive never had an issue with anz I love it

published

I have been with anz for 3 years I have a home loan with them I havent ever had an issue with them great service and customer service is fantastic

Transparency
Customer Service
TopicGeneral Transactions

Jade

JadeSouthwest, VIC

Worse bank ever!!

published

Sold my investment property, the settlement process has been an absolute nightmare. Settlement date was almost a month ago, still waiting. They have undervalued my house by 100k to cause a shortfall, another tack tic to get more money out of you. Cant do basic maths when reducing credit limit, then want you to pay extra to accommodate their stuff up. I put in a complaint was given an apology and was told my settlement was a priority, that was 2 weeks ago. Next complaint will be to the ombudsman and then refinancing with another bank. To make matters worse I sold my property as I have been undergoing chemotherapy and couldnt work but this has added more financial strain, they dont care about your circumstances and are a bunch of bullies.


mick

mickSouth East Queensland, QLD

  • 2 reviews

Springfield Lakes lending staffer absoluteley clueless!

published
Transparency
Customer Service
TopicLoan Application
Stephen

StephenSouth East Queensland, QLD

  • 10 reviews

Toombul SC

published

Absolute disgrace, NO SERVICE extremely bad service, staff unwilling to help at the "Single" service counter, if I could I would do my banking elsewhere, ONE teller is not enough!

Transparency
Customer Service
TopicBusiness Banking and General Transactions
Karen C

Karen CPerth, WA

  • 3 reviews
  • 2 likes

Closing branches and then having only 1 teller working

published

I'm so sick of ANZ closing so many branches in Perth. I do the banking for my work so physically have to go to the branches, thank goodness for the fast deposit box as every time I go there, there is a string of customers and only 1 teller on (and this is not at lunch times). The service is just appalling, bank fees go up all the time and customer service is a bit fat zero.

Transparency
Customer Service
TopicBusiness Banking

Disgraceful

published

my family has been with ANZ for at least 15 years, I have had several issues in that time, many minor things, but have had a very large issue regarding fraudulent activity/unauthorised transactions and we have been sent around in circles for better part of a year only just receiving a partial answer and confused as to why they didn't just tell us when we first asked, instead of telling us they had no idea how or who else could have accessed the account.
I no longer wish to bank with them at all, they are not secure and must be incompetent.

Transparency
Customer Service
TopicBusiness Banking

Worst bank ever

published

Worst bank ever applied for home loan 3 weeks ago and they didn’t process it
Especially staff in water garden they are rude very rude I don’t know why they are still there
Usually banks tell you same day whether they can approve your loan or not but these nuts took three weeks and still waiting for their decision funny thing auction date is gone I wish if they close Anz

Transparency
Customer Service
TopicLoan Application

Bipin

BipinSydney, NSW

  • 2 reviews

Not a good experience

published

Went to ANZ parramatta branch for the first time. The officer was checking his phone while talking to me , gave me some answers rudely & basically waiting for me to leave. Needs to do lot better.

Customer Service

Zeke H.

Zeke H.Metropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Poor product advice, zero focus on customer satisfaction and resolution.

published

ANZ just cannot get it right. We've had numerous issues involving oversights from ANZ when making changes to accounts and mortgage matters. It seems they can sign you up to a product they don't really know about or neglect to tell you about, but then have no power to change anything about it, just offer you another unsatisfactory product and put all the blame on you as to why it wasn't right to start with. I couldn't recommend these amateurs any less. I'm tired of trying repeatedly to sort things out with them and getting nowhere. We'll be changing banks as soon as our fixed term runs out, I'm excited for the day when I don't have to deal with them any more.

Transparency
Customer Service
TopicGeneral Transactions and New Account

Terrible Bank they don't know what they're doing

published

I am not an ANZ customer I had dealings due to my father being a customer,mum had an account under her name when mum passed away in Janueary trying to get Mum's money into mum and dads joint account has been impossible although dad was with the bank for over 50 years.
They said he required a legal form and their Will was overridden. Costing a few thousand dollars

Transparency
Customer Service
Keith

KeithSouth East Queensland, QLD

I wouldn’t recommend anz at all.

published

I can’t recommend this bank at all, worst experience had by us today, can’t wait to get rid of them.Ultra bad service,they even lied to us over the phone.Even the manager failed to come to the front and sort out the mess caused by them.

Transparency
Customer Service
TopicBusiness Banking and General Transactions

Grace ambra

Grace ambraSouth East Queensland, QLD

Long wait

published

I went to Westfield HELENSVALE ANZ branch and I was second in line but waited over 30mins before getting served. This is what happens when they replace people with machine. Shocking!!!

Customer Service
TopicGeneral Transactions

Alex S.

Alex S.

  • 2 reviews
  • 2 likes

Appalling local branch experience

published
Transparency
Customer Service

Holly

HollyCentral Highlands and Goldfields, VIC

  • 2 reviews

Easy access and great help

published

Robyn has been helping to organise our first home loan and has been great at informing us of our options. You can tell he is experienced at what he does and is a friendly guy to work with. Thanks Robyn

TopicLoan Application

Amelia

AmeliaPerth, WA

Terrible service

published

Terrible customer service. Non English speakers, very slow and always get different info from everyone. I wound NOT recommend, unless you like being screwed around and have time wasted. A

TopicATM Experience and General Transactions

Page 1 of 3

See all ANZ reviews

Questions & Answers

maddiesmum

maddiesmumasked

1/ Just wondering why your staff are so rude incompetent and unprofessional?
2/ Why does your bank use an offshore centre ( India ) to process loan / credit applications?
3/ What type of customers are you wanting to attract if you shun small business loan applicants, pensioners, people wanting to open new accounts, customers wanting to extend mortgages and purchase investment properties?
4/ When are you going to close your branch in Noosa?, because this community doesnt like your attitude or want you there.

5 answers
hammerhead
hammerhead

ask the bank. how do you expect the public to know. this is a public review forum for the benefit of the public reviewing products & services its NOT the ANZ bank

tony
tony

I dont why know you be asking that question here for have you thought about actually contacting the bank

ben dover
ben dover

ask the bank


Get an answer from our members and ANZ representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.