ANZ Online

I have never met such an incompetent credit team in my life. A simple and small credit card application (of which I WAY over qualify for) has taken me several weeks and a dozen phone calls to explain basic information to them. They requested a mass of documents and emails from accountants and then seem to not even understand the simple profit and… Read more

loss statements sent. They have quoted incorrect numbers from the statements several times and required several goes at me explaining how to read the document. I am honestly 1 step away from cancelling the application just because I no longer want to work with the company at large.

Terrible service online. I am overseas and bank has frozen my accounts and I have repeatedly tied chat and email to release block. Online chat just takes you in circles and I emailed the address they sent me 2 days ago and no response or action. Terrible service.

Most terrible service with online banking experience I ever had. Timed me out so many times whilst making a money transfer to a new recipient account that locked me out completely at the end. not user friendly and no time to review information you type in but you have to tick the box that it is your responsibility to type the correct info. Absolutely atrocious.

refusal to give information that is readily available – I asked thru online message mail what the current floating mortgage rate was they refused I replied saying get another person to answer all i want is your floating rate and they blocked my account horrible bank and worse staff Show details

ANZ informed me that there is a $1,000 limit to payments using their app without using voice ID. Voice ID can be faked with AI. This is so insecure. ANZ has better security measures such as Shield and 2 step verification. Show details

No customer support for simple matters – ANZ blocks all transactions made overseas on my card. Without even trying to verify if it's actually me. I messaged support the day before I was going to try and get Oasis tickets and said it's crucial the payment isn't blocked and they said to just… Read more

try it and tell them if it's a problem. I don't know which part they didn't understand but sure enough my card was blocked after I waited 2 hours in a queue with millions of people. I messaged support back and there was no response. Til the next day. I am moving my money, I cannot deal with their existence.

I would just like to thank ANZ for their help with a recent amount coming out of our account. I contacted them immediately once I knew it was a scam and within 2 weeks we had the money back into our account. I cannot fault ANZ at all for their diligence with scams. I thoroughly recommend ANZ banking.

Excellent service, Muhammad was able to the resolve the issue in the course of the interview. He was personable, an excellent listener, manifested by precise questioning to appraise himself of the issue at hand. All of this after my having numerous tedious phone calls to the ANZ Bank's Help Line to hear "yes all fixed it will be online in 24hours" BUT it never was!!! Highly reccomend this gentleman and his office. Thankyou Kate Stewart Show details

Yesterday I went into ANZ in Southport Qld to report a scammer that accessed my account. I spoke with Susan who provided exceptional customer service. She empathised with my situation and checked everything in the system was noted and my card was cancelled. Susan gave excellent advice on options on what to do and expect from here. Her listening… Read more

and problem solving skills helped me immensely. I'm T1 Diabetic and realised my blood sugars were going low as I hadn't eaten lunch and I had no cash and was I unable to access my card. I needed to eat urgently so Susan loaned me $20 (from her own personal account) so I could eat. I was super surprised at this beautiful gesture of good will from Susan. I have been into the ANZ in Southport Qld many times and have found every member of staff at that branch has been very professional and helpful everytime. Merry Christmas and thanks to you all......especially Susan.

Had an unauthorised payment on my credit card so rang the number on back of my card which took ages told the operator the amount so he said he would cancel my card and issue a new one but couldn’t put the new card in my wallet so went into our local branch and found out he cancelled my wife’s card now we have to sit down and email all our direct… Read more

debit coming out of our accounts because both cards were cancelled this is pathetic service from the ANZ

As a loyal ANZ credit card customer for over 20 years, I am deeply disappointed by the bank’s shifting attitude toward long-term clients, especially amidst the ongoing amalgamation with Suncorp.I recently received a letter from ANZ stating that my… Read more

credit card fees are increasing while the benefits are being cut. When I reached out online to query this reduction in value, I was essentially fobbed off with a generic response. It seems ANZ has forgotten the days when they fought fiercely for market share; now, long-term clients are treated as mere collateral damage.While I understand corporations prioritize profits, I do not accept being treated with such flagrant disregard. In protest, I have opened a new credit card with Qantas Money and will be closing my ANZ account. ANZ might not care about losing one individual client, but the public should know that loyalty means very little to them today. Moving on.

I had requested a callback 26 times from the third week of August to the 11th September. The service personel whose initials are DS-F only called me back on one day during that time - and not from the Clifford Gardens branch. From Warwick on the 3rd September. I missed the call and called back as soon as possible (half an hour later) only to be… Read more

told that DS-F had left for the day. I continued to call both Warwick and Clifford Gardens branches over the following days, only to be ignored. So I asked a friend to drive me to the branch. I confronted DS-F about the fact that he had not bothered to call me back. He lied and said that he had (I have no other missed calls on my phone than the third of September), to which I made him very aware of that fact. I had a friend with me who witnessed the whole situation, which I will comment further on later. I told him to check my phone for any missed calls and he pointed to the calls that I HAD MADE to Clifford Gardens branch and tried to say that these were calls he had made. I told him to look inside each listing in my calls log and he would find that those were MY calls to the branch, not his. He was attempting to lie and gaslight me. Then because I refused to let him do that, he told me that I was rude. I said, "No, I'm just direct. You want to label it as rude because you don't like what I've got to say, that's all." He said nothing. He then attempted to say that he had tried to email me, but I haven't received any emails either. Then he typed something into the computer, and then asked me what my email address was. I realise now that he was deleting part of my email address and reading it back to me as an incomplete address. He tried to say again that he had emailed me to which I said, prove it, because I haven't received any emails at all. Had he actually emailed me, ANZ would have gotten a bounced back email if the email had been incorrect, so they can check for that when they do their investigation into his behaviour. He continued trying to call me rude, and I just kept saying that I'm not rude, I'm direct. He then told me to get out, and when he did that I decided that I'd had enough. I told him to close my accounts (all six of them), which he didn't do. The little twerp tried to tell me that he would close them later and send me a cheque, but banks don't do cheques anymore. He lied constantly throughout the whole situation, and tried to gaslight me, but I had none of it. My friend who witnessed the situation was asked if she wanted any help to open her account (she had intended to do so while with me), and she told DS-F, 'no way do I want to bank with ANZ after witnessing THAT shenanigans from you!' My friend and I are both about to become premium clients of ANY bank that we bank with, so ANZ lost out big time when this little twerp lied and tried to cover up his neglect. I have put in a formal complaint to the ANZ which they are now investigating. I hope he gets demoted or gets the sack. He certainly deserves to.

I did a legit bank transfer using their domestic TT (telephone) a couple days ago. Now I got my account locked, for both mobile app and web service. I made a couple phone calls, one told me I was redirected to a wrong department. Another one on a long phone call wait, no answer. Now I could not use my ANZ account, this is very frustrating and ridiculous. Show details

My partner had funds withdrawn in another state an hour after her last use of her card. ANZ are causing her distress with thier so called GARANTEE of return of funds. This "Falcon" did NOT notify her of multiple transactions adding up to around $10,000. Don't use this service please. For your own health.

Ongoing unresolved issue despite multiple calls and follow-ups I’m very dissatisfied with the way this issue has been handled. My $50 promotional cashback is still unresolved, even though I have contacted support multiple times through the app, by email, and by phone. I have called several times, and my most recent call this week left me on hold… Read more

for more than one hour without any resolution. I also have the call record screenshot to support this. The main problem is no longer just the missing $50 — it is the ongoing lack of ownership, follow-up and clear communication. I am still waiting for someone to properly investigate the issue, confirm what has happened, and provide a definite outcome. I expect this matter to be properly escalated and resolved as soon as possible.

As most off their call centres are now OS, language issues, and incompetent, representatives, reflective the Banks dilution of their services I will be looking to switch banks ASAP

The worst online wait times locked my account and stopped a payment that was "unusual"?? It wasn't had me on hold for hours in a queue that never ended cant access any account or the app. cant get any help only by phone- which they wont answer the accounts page is so confusing i can not figure it out if it wasn't for the home loan i would not be with ANZ I hate it

Am in France. Wanted to transfer money to my Revolut card to pay a Euro bill. The entirety of the ANZ website and the ANZ app was down because of "maintenance". So I had to charge to my ANZ Visa, which of course means a sh$tty exchange rate plus a 3 percent service fee. You can be sure I'll be cancelling a few of my ANZ accounts when I return to Oz.

They locked my account with no warning - I couldn't buy fuel or food last night. Called at 4.58pm, Spent 48min on hold yesterday to be told the department I needed closed at 5pm. Spent 48 min on hold today and now on hold again for 62 min and counting. I have to work. Yet when I reported suspiscious behaviour on my account, they did NOTHING. USELESS.

Worst customer support in banking I have seen, not just in Australia but worldwide, having lived in many countries. Regarding a credit card dispute, I tried to call customer support, but I was forced to deal with a bot in the app. You leave a text message with the bot, and someone from God knows where responds after many hours. When I try to… Read more

respond, the app bot makes me go through the same silly questions all over again.

The process has now been ongoing for nearly half a year. This was clearly designed to make customers give up contacting ANZ customer support. They make many billions in profit every year but cannot be bothered to have a functional customer support system. Third-world banks provide better service for their customers.

I have bank accounts in different countries and honestly none is as bad as ANZ. Not only in their statements you cannot see what the payment is for and sometimes not even who the merchant was, but whenever you want to transfer money to verified sources, they block it deciding if in their opinion it's right or wrong! Basically their illegaly and… Read more

against a customer knowledge and will can block your access to your account, block the transaction or your card with no option of unblocking. In all those cases you cannot do anything for even a week! Whoever creates the systems in ANZ is the most illogical and makes evrtything customer unfriendly. It's mindblowing as it's the only bank that has this practices. Under the cover of security they just make people's life as complicated as possible. We have a cpl of bnk accounts with them, but honestly after recent experience we will choose NAB or Macquarie or any other bank. Employ someone who think!!!!

What absolutely rubbish these people are!!! [Content Removed] systems that are always down and the excuses they use. Lost so much money because the system is always down or there are software issues. Don't even deserve 1 star. DON'T USE THIS CRAPPY EFTPOS SERVICE!!

Incompetent assessors and a massive waste of time. I applied for a simple $5,000 limit business credit card, holding over $100k in savings. What followed was an absolute nightmare of incompetence. After 55 emails, 10 phone calls, and endless loops of them saying the loan was "serviceable" only to demand more documents, I was denied. The assessors… Read more

clearly do not understand how trusts work. They counted the liability of my trust's investment loan but completely disregarded the rental income inside it. On top of that, they consistently messed up the numbers, inflated my lifestyle spending, and forced me to correct their math over and over again. I’ve easily opened high-limit credit cards elsewhere this year. Stay far away from their business banking—the entire process is full of false promises and deep frustration.

Anz has no service left which is why i jave changed banks. Called regarding unauthorised charges $450 to credit card and no details recorded and then when text received they quote visa rules and even within 10days they quote they dont know anything and nothing they can do. No protection over fraudulent transactions. I