They can't even add deposits in a timely manner.
I have to check my account constantly to make sure my deposits are added to my account properly. This bank is a joke. All to quick to charge debt interest. The CEOs are money hungry and corrupt. The government lets them off the hook every single time. When was one of these people jailed for wrong doing at the grand scale they do, never. I bet if the average Joe did what the CEOs do they would throw away the key.
I'd give ANZ a 0 if I could. They have ridiculous processes and terrible customer service
I've been with ANZ for over 10 years, and while I never particularly liked them it worked up to a point.
I recently sold my property which had a loan thru ANZ. My partner contacted them on 2 separate occasions asking them for advise on how to fill out the Conveyancing form as we wanted to make sure the account would remain active when the conveyancing was done. We followed the instructions provided by ANZ call center.
On the day of settlement we were told. Funds would be in the account around 12am. When nothing happened decided to contact th...em to check if everything was OK. They had closed the account and posted a cheque to the address we had just sold. We were left stranded with no access to funds at all. They would not/did not do anything to alleviate this, left us without funds for 4 days before they could "clear" their own cheque. Then when trying to transfer funds to a different bank they can only do this between 24-48 hours. Leaving us high and dry again. Address change 3-5 days to action from an online form. When calling the call center if they decide your problem is too difficult they simply hang up. Their international money transfer is a joke, with them fiddling with the exchange rates and taking $1000 or dollars for a simple transfer.
When i rang and asked to inquire why my account randomly lets me over draw then when I really need it, doesn't...now I never applied for it in the first place and when I asked about it the response was more or less "we don't know, it turns on and off randomly" I mean seriously? I rang because I needed to over draw desperately as I'd finished work and needed to top up my go card before my bus came...anz had Me on hold so long I got stranded there and had to have my partner transfer me money to get home...I really need it again because I have no money left until Wednesday and now I'm told I have to wait a few days...I NEED IT NOW! If it was easy enough to do it by accident in the first place why do i have to wait?
Home Loan Department
My first time with anz is definitely my last. The loans department mucked up my loan big time and they changed my accounts and mpi without my approval. The biggest liars I found is the anz loans department staffs. They give customers assurance that they will escalate the case and get back to you in 24hrs. As they put the phone down, that is good bye..3 times they escalated my case but never get back to me.
Thank god that [name removed] of anz understands me or else its a big ripoff.
1st they closed my account with properly processing the progre...
ANZ is a new low bar for a bank.
Just moved over after they had a Qantas points promotion. Since then, any interaction is either scripted off shore or with someone who reads from a script.
It seems to me they don't have any ability to add a human factor and interact with their customers. I can't see how they expect to survive.
Feedback form on their website doesn't even work
Feedback form on their website doesn't even work, bounces back
Called complaints team , about a statement , and they sent the wrong statements twice.
The first time the forgot after assuring me it would come, and the second time, sent the wrong ones.
The third time they sent them and again, wrong ones, also encrypted with no passwords to access them despite assuring me that they would. The fifth time on the phone, they said they didn't send the statement because there was no money in the account, and couldn't give me an explanation after asking...
I am finding myself stuck with this bank
I went for the home loan even my contribution loan is approved ANZ bank is still not releasing the first payment I work as a full time bus operator. Ive paid more then 20% and still the bank is saying it will be done asap. My builder has stopped the work bcoz he hasnt received the payment from the bank.
I feel sorry for myself that I choose this bank for my mortgage. I wont recommend any of my friend to go threw this bank.
Its too much hassle for me
I wanted to increase my credit limit and after over 20 years as an ANZ credit card customer you would have thought they would make it easy for me. I have always paid on time with direct debit and never defaulted on my payment when due. After 2 weeks of them screwing me around with ridiculously excessive requests for information i gave up and got a credit card for the credit limit i wanted with another bank within days and with much less information required. Stuff you ANZ for showing me no respect for such a good and long time customer.
The service is the worst!
I have both personal accounts as well as business accounts with ANZ. But the services provided by the bank are increasingly unacceptable. Not only they applied unreasonable charges to the accounts, the phone services waiting time was about a hour and when finally connected, the line was just cut off.
Absolutely unacceptable, I will be switching all my accounts away and I would give 0 star if I can.
A disgrace to the Australian people. Thankfully I only dealt with them for 11 months before I closed all accounts.
Opened up the supposed to be the best ANZ card. In the 11 months 70% of the time the online banking and app was down so could not pay card back on time. This would go on for days. (Yep guess what ANZ still charge late fees, even though you would sit on the phone in line for 30 minutes or more waiting to pay it back).
Normally after 30 minutes when they do come on they are rude and abrupt. I get told you need to ring back through the app but then after another 30 mins they say sorry still cant access your account you need to go into a branch? I have been with NAB for 30 years and never had those issues.
WORST PROCESSES EVER
I had to try and organise my father's internet banking as he doesn't speak english. He gave me authority over the phone, yet they still ask to speak to him every step of the way. What is the point of this? It doesn't happen at any other bank. If it was my decision, I would cancel their card and go elsewhere. Also, how is it secure to provide your credit card details and pin, in order to obtain your internet banking password. This most definitely isn't best practice.
Deceitful and unprofessional service
Pathetic customer service and liars. They told me I was covered for my travel insurance. Unfortunately an incident occurred while away overseas. I had to extend my stay by a few days. Returned home to put in a claim and I was told that I wasn’t covered!!! I had checked with ANZ before my travel and I was assured I was!!!! Now they are saying they can’t find any phone records to prove that I had called, trying to save themselves!!! This is a big letdown since I have been their customer all my life. In a way I feel humiliated and insulted that t...hey saying I cannot prove that phone call. They only took my phone number to check records but I could have called using my partners phone! They haven’t given me a fair go and only tried to save their poor service at my cost. I’m not a first time traveller and going to the part of the world I did, everyone is advised to take a cover. Shameful and deceitful people. Shop around for all products not just travel insurance as it’s not just about a product, it’s about trust and good ethics. Don’t give your business to ANZ.
Nothing but mistakes
Totally irresponsible and untrustworthy bank. During the few years I banked with ANZ they were making mistakes with unbelievable regularity: misspelling my name, losing documents, mixing up statements, sending a credit card together with its PIN to a wrong address! Needless to say I ran out of patience and closed all my accounts. At least I though I closed them! Several years later ANZ suddenly sent a monthly statement for one of the "closed" accounts to my old address. Luckily I keep in touch with the family who now live at my old address, oth...erwise my personal and financial information could have ended up in the hands of some identity fraudster. I wish there was a way to force ANZ to delete all my personal data - they can't keep it secure. And they shouldn't be keeping it, as I'm definitely not going to deal with ANZ again. Sick of this bank holding onto my personal data and misusing it.
I called to Wellington this morning at 8:48 AM 25 September 2019. I got online banking issue need to solve. The staff didn't want to help me. I gave him all personal details but he said my details not in system! He repeated my information which I gave him, all correct. But he said my personal details still not in any systems. Are you kidding me?
I call again with different anz number. Finally all fixed. But I can't believe the first call the man can't help. Totally unbelievable
Danger. Do not use overseas
Have been a customer with multiple mortgages for over 20 years, also a shareholder for 4 years.
Travelling overseas for 10 weeks, I wanted to use my ANZ credit card for accommodation and travel purchases.
I duly informed them of my travels and also notified them I would be getting a SIM card once I landed in Europe. I called and used a secure message that I would be updating my contact number. Six weeks later I still am unable to receive the OTP to my EU mobile phone.
Subsequently I have missed out on purchasing train and bus tickets at reduce...
The worst experience with a bank I've ever had
I've been banking with ANZ for over a decade and nearly 9 years with my business. Lately we've applied for a home loan with ANZ and it took 5 weeks to get approved. We came very close to losing the home we made an offer on. Later we heard that the underwriting happening in Bangladesh. Our underwriter seemed to be absolutely clueless.
Now I've just called to ask for a replacement card for my business account and have been told that I need to go to a branch and provide ID. Even after answering a number of security questions. No apologies on the phone.
I am livid.
The bank home loan is a waste of time!
You will spend hours and hours filling out application forms and dealing with incompetent employees who do not understand the bank policies in the first place! The decision maker is the manager of the manager of the team leader of the employee that you are dealing with. This makes the process chance of success almost impossible! Just go with a different bank and life will be much easier.
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