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ANZ Online

ANZ Online

1.3 from 50 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
2
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1 star
46

Aaron.

Aaron.Central Queensland, QLD

They can't even add deposits in a timely manner.

published

I have to check my account constantly to make sure my deposits are added to my account properly. This bank is a joke. All to quick to charge debt interest. The CEOs are money hungry and corrupt. The government lets them off the hook every single time. When was one of these people jailed for wrong doing at the grand scale they do, never. I bet if the average Joe did what the CEOs do they would throw away the key.

Transparency
Customer Service
TopicGeneral Transactions

Javan

JavanMetropolitan Adelaide, SA

  • 2 reviews

I'd give ANZ a 0 if I could. They have ridiculous processes and terrible customer service

published
Transparency
TopicGeneral Transactions
Melissa L.

Melissa L.

  • 2 reviews

Random overdraft

published

When i rang and asked to inquire why my account randomly lets me over draw then when I really need it, doesn't...now I never applied for it in the first place and when I asked about it the response was more or less "we don't know, it turns on and off randomly" I mean seriously? I rang because I needed to over draw desperately as I'd finished work and needed to top up my go card before my bus came...anz had Me on hold so long I got stranded there and had to have my partner transfer me money to get home...I really need it again because I have no money left until Wednesday and now I'm told I have to wait a few days...I NEED IT NOW! If it was easy enough to do it by accident in the first place why do i have to wait?

Transparency
Customer Service
TopicGeneral Transactions
Jayide Ali

Jayide AliSouth East Queensland, QLD

  • 2 reviews

Home Loan Department

published
TopicLoan Application

ANZ is a new low bar for a bank.

published

Just moved over after they had a Qantas points promotion. Since then, any interaction is either scripted off shore or with someone who reads from a script.
It seems to me they don't have any ability to add a human factor and interact with their customers. I can't see how they expect to survive.

Transparency
Customer Service
TopicCredit Card Application

Manda

Manda

  • 3 reviews

ANZ are theives!

published

ANZ stole money from my account, everyone you talk to is rude and tells you different stories, they have no interest in helping. Dont trust them. Commonwealth bank here I come!

Transparency
Customer Service
TopicGeneral Transactions

Feedback form on their website doesn't even work

published
Transparency
Customer Service
TopicGeneral Transactions

Ingrid

IngridGreater Melbourne (Inner), VIC

ANZ is awful as always

published

I got the main account with different bank and second one with ANZ. And I can say that ANZ is most annoying and disrespectful bank ever. They will call you, send you letters and chase you because of $2.

Transparency
Customer Service
TopicGeneral Transactions

I am finding myself stuck with this bank

published

I went for the home loan even my contribution loan is approved ANZ bank is still not releasing the first payment I work as a full time bus operator. Ive paid more then 20% and still the bank is saying it will be done asap. My builder has stopped the work bcoz he hasnt received the payment from the bank.
I feel sorry for myself that I choose this bank for my mortgage. I wont recommend any of my friend to go threw this bank.
Its too much hassle for me

Transparency
Customer Service
TopicLoan Application
Agro63

Agro63AU

  • 9 reviews

ANZ Gestapo

published

I wanted to increase my credit limit and after over 20 years as an ANZ credit card customer you would have thought they would make it easy for me. I have always paid on time with direct debit and never defaulted on my payment when due. After 2 weeks of them screwing me around with ridiculously excessive requests for information i gave up and got a credit card for the credit limit i wanted with another bank within days and with much less information required. Stuff you ANZ for showing me no respect for such a good and long time customer.

Transparency
Customer Service
TopicCredit Card Application

Charlie

CharlieSydney

  • 3 reviews
  • 2 likes

The service is the worst!

published

I have both personal accounts as well as business accounts with ANZ. But the services provided by the bank are increasingly unacceptable. Not only they applied unreasonable charges to the accounts, the phone services waiting time was about a hour and when finally connected, the line was just cut off.

Absolutely unacceptable, I will be switching all my accounts away and I would give 0 star if I can.

Transparency
Customer Service
TopicBusiness Banking

Tom

TomSydney, NSW

  • 3 reviews

A disgrace to the Australian people. Thankfully I only dealt with them for 11 months before I closed all accounts.

published

Opened up the supposed to be the best ANZ card. In the 11 months 70% of the time the online banking and app was down so could not pay card back on time. This would go on for days. (Yep guess what ANZ still charge late fees, even though you would sit on the phone in line for 30 minutes or more waiting to pay it back).

Normally after 30 minutes when they do come on they are rude and abrupt. I get told you need to ring back through the app but then after another 30 mins they say sorry still cant access your account you need to go into a branch? I have been with NAB for 30 years and never had those issues.


Customer S.

Customer S.Greater Melbourne (Outer), VIC

I like ANZ service

published

I like ANZ service. They provide quality services in Melbourne and all over the Australia. I must say they are good guy. Specially online support team give the solution straight away

Transparency

The reviewer stated that an incentive was offered for this review


WORST PROCESSES EVER

published

I had to try and organise my father's internet banking as he doesn't speak english. He gave me authority over the phone, yet they still ask to speak to him every step of the way. What is the point of this? It doesn't happen at any other bank. If it was my decision, I would cancel their card and go elsewhere. Also, how is it secure to provide your credit card details and pin, in order to obtain your internet banking password. This most definitely isn't best practice.

Customer Service
TopicGeneral Transactions
Ashwin

AshwinSydney, NSW

Deceitful and unprofessional service

published
Transparency
Customer Service
TopicGeneral Transactions
SusanOz

SusanOzBrisbane

  • 29 reviews
  • 54 likes

Nothing but mistakes

published
Transparency
Customer Service
TopicGeneral Transactions and New Account

Me only

Me onlyGreater Melbourne (Metropolitan), VIC

Lazy staff

published

I called to Wellington this morning at 8:48 AM 25 September 2019. I got online banking issue need to solve. The staff didn't want to help me. I gave him all personal details but he said my details not in system! He repeated my information which I gave him, all correct. But he said my personal details still not in any systems. Are you kidding me?
I call again with different anz number. Finally all fixed. But I can't believe the first call the man can't help. Totally unbelievable

Transparency
Customer Service

Danger. Do not use overseas

published

Kim G.

Kim G.Canberra 2600, ACT

  • 2 reviews
  • 1 like

The worst experience with a bank I've ever had

published

I've been banking with ANZ for over a decade and nearly 9 years with my business. Lately we've applied for a home loan with ANZ and it took 5 weeks to get approved. We came very close to losing the home we made an offer on. Later we heard that the underwriting happening in Bangladesh. Our underwriter seemed to be absolutely clueless.
Now I've just called to ask for a replacement card for my business account and have been told that I need to go to a branch and provide ID. Even after answering a number of security questions. No apologies on the phone.
I am livid.

Transparency
Customer Service
TopicBusiness Banking and Loan Application

S G

S GGreater Melbourne (Metropolitan), VIC

  • 4 reviews

The bank home loan is a waste of time!

published

You will spend hours and hours filling out application forms and dealing with incompetent employees who do not understand the bank policies in the first place! The decision maker is the manager of the manager of the team leader of the employee that you are dealing with. This makes the process chance of success almost impossible! Just go with a different bank and life will be much easier.

Transparency
Customer Service
TopicLoan Application

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