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ANZ Online

ANZ Online

1.2 from 67 reviews

Reviews

(2)
(2)
(0)
(0)
(63)
  • Transparency
    1.4 (48)
  • Customer Service
    1.3 (56)
  • Topics
    • General Transactions (31)
    • Credit Card Application (13)
    • Business Banking (11)
    • Loan Application (7)
    • New Account (7)
    • ATM Experience (2)


vibhuti

vibhutiGreater Melbourne (Outer), VIC

Begging for my own hard earned money - worst bank ever!

published
Transparency
Customer Service
TopicGeneral Transactions and New Account

szs

szsSydney, NSW

  • 3 reviews

Shocking online application experience

published

terrible online credit card application process, After completing all the fields and hitting submit, the form crashed. This happened 3 times. Call the number on the screen and you wait 45mins only for the operator to say they will put you through to the correct number and then you wait and wait...

Transparency
Customer Service
TopicCredit Card Application
Anne

Anne

  • 4 reviews

Poor service

published

Poor service wanted to put a stop to breakfree package rang sent forms spoke to various consultants they still made withdrawal overdrawing my account my pay goes into this account so it mean't l couldn't access my money this is another reason why l am closing my account will not recommend anz bank

Transparency
Customer Service

Terrible customer experience. Nothing but pain from these dinosaurs.

published
Transparency
Customer Service
TopicCredit Card Application and New Account

Edward

EdwardPerth

  • 5 reviews

Four months of pain - No result, no service.

published

Applied for a card. Four months later somehow it seems their incompetence is my fault. If you like waiting on hold with you call "important to them" for over an hour any time you need anything...this is your bank. I am sure if they could make it a 1900 number and charge you $500 for the privilege they would. Bank elsewhere.

Transparency
Customer Service
TopicCredit Card Application and New Account

Disgruntled

DisgruntledSouth East Queensland, QLD

  • 2 reviews

Money Grabbing ANZ Crooks

published

Have been with this bank a long time. I had a Personal Loan which I acquired online. Things changed and I had enough saved to pay out the loan but as it was an early payout I left $50 there until the end of term. I was charged $73 early payout. I emailed them that the loan was not paid out. Not getting any satisfaction I paid the $123 to close the loan account. I now have to pay $330 being for early administration charges???
Well I have now closed all my accounts with them and decided to write this here. How can they charge interest on no debt. What would you do?

Transparency
Customer Service
TopicLoan Application

Alex

AlexSydney

  • 7 reviews

Disaster!

published

I tried to apply for a credit Card with ANZ. The phone system and overseas opertor with their poor english and 40 minute waiting time everytime you call them are a disaster. ANZ doesn't value customers' time and their operators dont know what they are doing.

Transparency
Customer Service
TopicCredit Card Application

Scott05

Scott05South East Queensland, QLD

  • 9 reviews

Nasty Rude Correspondence

published
Transparency
Customer Service
TopicGeneral Transactions

Crap bank. Do not deal with them.

published

ANZ is even worse than Westpac, which is really something. Customer service is appalling. Treat customers with absolute contempt. Locked out of accounts because...well who knows. Hey, it's our money you cretins. Totally incompetent and difficult to deal with. Worst. Bank. Ever.

Transparency
Customer Service
TopicGeneral Transactions
Jin H.

Jin H.Perth, WA

sigh.. more delays

published

Unfortunately, no one knows what they are doing. Every time I ring them up, I have to be redirected at least twice to talk to someone. Even then, the person may not know the full details of what is happening. I am waiting for my reward points to show up, and every time I ring them I get a different answer, and each time it gets delayed. I would highly recommend not using this bank as their practices are outdated, tedious and not customer-friendly.

Transparency
Customer Service
TopicGeneral Transactions

very disappointing customer services with this bank

published

Anz customer service is awful. This bank needs to up it's game. I don't even know where to begin with my series of disappointments with ANZ customer service. I paid money into a bank account that was closed, they said they would retrieve in 5 days but still nothing or even and update after more than 30 days. then I just found out the money cannot be retrieved and there is nothing they can do about it. They could at least let me know.
If banks cannot recover money paid to wrong bank accounts then who can?

Transparency
Customer Service
TopicBusiness Banking and General Transactions

Combine_Dave

Combine_DaveBris

  • 2 reviews

Awful- Submitted an app online with all necessary details still unable to proceed without call back

published

Submitted an application online with all necessary details, still unable to proceed without a call back where I was asked to attach the same docs I'd already included?

When attempting to call back experienced long waiting times for customer support (literally took an hour on hold to get through).

Support seemed unfamiliar with what had been submitted previously even with reference number provided and have re-requested documents provided previously.

Transparency
Customer Service
TopicCredit Card Application

Fraud online

published
Transparency
Customer Service
TopicGeneral Transactions

Ashley

AshleyGreater Melbourne (Outer), VIC

How do I delete this review

published

I tried to delete this review but can’t work it out although it is letting me re-write this bit. I’m not happy with the place but I find negative reviews a bit useless

User12345

User12345Perth, WA

  • 3 reviews

Disgusting exploitation of their clients

published

The most counterintuitive online banking and phone app I have ever seen. A multi billion dollar business cannot pay $10,000-$50,000 to resolve this (literally rated one of the worlds worst)

Ben

BenBelconnen 2615, ACT

  • 7 reviews

ANZ worst bank ever

published
Transparency
Customer Service
TopicGeneral Transactions

Carstens

CarstensBrisbane

  • 2 reviews

wow- very incompetent

published

Tried to sign up for a credit card with them where you get some bonus Qantas Points (I earn more than double the minimum requirement and have a perfect credit rating).

It was so so painful in trying to get this thing approved I just cancelled the entire thing. They indicate it will be done quickly online, then they call you to run through all the details again in a painfully slow process. It really was very very bad - I do not recommend you wasting your time.

Transparency
Customer Service
TopicCredit Card Application

Aaron.

Aaron.Central Queensland, QLD

They can't even add deposits in a timely manner.

published

I have to check my account constantly to make sure my deposits are added to my account properly. This bank is a joke. All to quick to charge debt interest. The CEOs are money hungry and corrupt. The government lets them off the hook every single time. When was one of these people jailed for wrong doing at the grand scale they do, never. I bet if the average Joe did what the CEOs do they would throw away the key.

Transparency
Customer Service
TopicGeneral Transactions

Javan

JavanMetropolitan Adelaide, SA

  • 2 reviews

I'd give ANZ a 0 if I could. They have ridiculous processes and terrible customer service

published
Transparency
TopicGeneral Transactions

Melissa L.

Melissa L.

  • 3 reviews

Random overdraft

published

When i rang and asked to inquire why my account randomly lets me over draw then when I really need it, doesn't...now I never applied for it in the first place and when I asked about it the response was more or less "we don't know, it turns on and off randomly" I mean seriously? I rang because I needed to over draw desperately as I'd finished work and needed to top up my go card before my bus came...anz had Me on hold so long I got stranded there and had to have my partner transfer me money to get home...I really need it again because I have no money left until Wednesday and now I'm told I have to wait a few days...I NEED IT NOW! If it was easy enough to do it by accident in the first place why do i have to wait?

Transparency
Customer Service
TopicGeneral Transactions

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