ANZ Online

Opened a credit card online - no problem. Then the horrors started. Called to verify - person on the phone cut the call / the line disconnected. Next person told me they couldnt do this process over the phone because they couldnt verify me - but gave me a bunch of my own personal details anyway? The nightmare to get this stupid card working, to… Read more

get the app working. Then the scam of elligibility on points... no thank you.

Useless card. Useless staff.

Currently on the phone to ANZ, 4hrs 15 mins, now waiting to talk to the 6th person, and still have not been able to get to the correct area, been hung up on twice during transfers. How can you do it so poorly?

ANZ want you to use their Chat App to communicate. 1st up you jump through hoops with an automated BOT, Today I got through on the Phone, which was offshore. She had kids screaming in the background and then the line was active however no one there, so had to end the call. This is extremely poor Customer Service, all working from home, and the… Read more

Customer does all the work. BUT!!! they want a survey to tell them they are great, they are not. I suggest anyone having problems go to the Financial Ombudsman. The ANZ Case Manager person she works from home too. The whole Bank needs a wake up call.

This is the wors bank in the world,they are going to do everything that they can to help the criminals and scammers to get your money. And then they will never try to help you.

1.3 rating. Does not surprise me. Absolutely worst customer service ever. Blocked my account twice today. Tried message. Robot did "not understand". Tried to call . Again answered by another robot that did not understand. When I finally got through… Read more

and had my account unblock they immediblocked again as soon as I started to withdraw my money. Absolutely disgusted

Excellent service, Muhammad was able to the resolve the issue in the course of the interview. He was personable, an excellent listener, manifested by precise questioning to appraise himself of the issue at hand. All of this after my having numerous tedious phone calls to the ANZ Bank's Help Line to hear "yes all fixed it will be online in 24hours" BUT it never was!!! Highly reccomend this gentleman and his office. Thankyou Kate Stewart Show details

Yesterday I went into ANZ in Southport Qld to report a scammer that accessed my account. I spoke with Susan who provided exceptional customer service. She empathised with my situation and checked everything in the system was noted and my card was cancelled. Susan gave excellent advice on options on what to do and expect from here. Her listening… Read more

and problem solving skills helped me immensely. I'm T1 Diabetic and realised my blood sugars were going low as I hadn't eaten lunch and I had no cash and was I unable to access my card. I needed to eat urgently so Susan loaned me $20 (from her own personal account) so I could eat. I was super surprised at this beautiful gesture of good will from Susan. I have been into the ANZ in Southport Qld many times and have found every member of staff at that branch has been very professional and helpful everytime. Merry Christmas and thanks to you all......especially Susan.

I have recently been diagnosed with terminal cancer no longer able to work but with 40k loan left to pay to my surprise ANZ cleared my loan and I no longer have to pay back the 40k thank you so much ANZ And having been a ANZ customer for 30 plus years I have had no problems with them in all that time Multi loans and business financing and many over drafts thank you again ANZ Show details

ANZ wants to block my account due to some review of my id status i have been using anz for 35 years and my id isn’t good enough any more. I want to close all my accounts with ANZ now and there restriction is making it impossible to do. I use ANZ to access my pension account now I have no income a cannot pay any bills. I now have open another… Read more

account with commonwealth bank because my land rate payment is now overdue and I missed my car registration payment and can’t use the car. There to bus stop anywhere near by.

Zero star rating for Such a pathetic telephone service, takes ages to get connected to representative on phone. Have been waiting for the last 40 min and going on.....

i would like to complain this woman name vi v i a n from hardship team, she wrote wrong letter to me n i never applied for hardship assistance with ANZ n I was applying for a loan top up instead!!! poor customer service n she insisted that she was right n despite of the fact that I told her off that ANZ needs to sort it out the mistake was made… Read more

by ANZ philippine call centre that the incompetent staff made a mistake n despite of I told her NOT to leave any note on my account!!!

NOW just as anyone wrote the review that it’s NOW ANZ bank philippine

the philippino just couldn’t do any customer service jobs, they messed up citibank Australia n citibank singapore, then the utilities, telco n ebay au n NOW ANZ Australia .

since i’m paying off my loan v soon, time to cut off ANZ bank Australia owned by philippines !!

Never bank with them , they moved the call centre job to philippines bcoz they spent all the money promoting LGBTQ far left ideology!!! hAhaHa n we are better off without ANZ bank n another bank that’s owned by blackrock!

Absolute rubbish service. They spent loads of money on their Falcon protection add, but we had four transactions for over $10,000 all for eastern states organisations appear on our credit card without any notifications. First I heard about it was when they sent me a text message to say that my credit limit had been exceeded. I have tried to… Read more

contact them but spend hours on hold and then finally told that it can take 35 business days to resolve. They won't remove the transactions pending the investigation, and now I'm being charged interest on these amounts and purchases are being declined because I'm supposedly over my credit limit. Now when I call them to inquire on the progress I get redirected to a voicemail that says my credit card is over limit and if I don't pay I will be penalised. All the while I'm having to transfer money from my offset account into my credit card so I can continue to use it which means I pay more interest on my home loan. Absolute shambles of an organisation!

An absolute disgrace of an organisation. The customer service is an utter joke, they sack their in person staff, their phones take an hour to answer and then they don’t help you and their chat service is laughable with foreign customer service rep taking hours to complete a conversation and then making mistakes closing incorrect accounts, asking… Read more

for information over and over again and saying they can’t help you on pretty much everything you need help with. I’ve closed all my accounts after more than. 20 years because of absolute frustration with their incompetence and terrible customer service. For a company that makes billions of dollars a year, not only could they do better, they bloody well should be doing better!

The bank of Philippines! There is nothing Australian or New Zealand about this bank. Every department is located in the Philippines. There is zero customer service unless you download an app. Waiting times are long , that must be due to the international call you're making to the Philippines!

I have been with ANZ for 12 years. Customer service user to be decent though recently I contacted them 5 separate occasions (online and telephone) to get my new card as the current one was expiring at the end of the month. Long story short my card expired a new one wasnt sent out as I had verify my id for the 6th time, provide email, home address,… Read more

telephone number and the last 5 transactions on my card. I said to customer service at this point its easier to open a new account with a competitor - they didnt care. My savings account had savings interest held as I was taxes as though I wasnt a resident despite them having my nation of birth (Aus) my address, they classed me as a non resident and withheld money. They refunded one financial year as I provided my TFN though nothing could be done about the previous 11 years and it was my issue to chase up with the ATO as ANZ did not declare their earnings from my interest to the ATO. This is illegal and are ripping off customers.... Then my credit card also could not be delivered to the correct address due to their incompetence for 10months finally they delivered to the correct address and instantly charged me card fees and membership fees I asked for a reversal as I hadn't had access to my account for 10months, they did refund though now I have to call them up again to nominate the account I want the refund to despite nominating on the phone there and then they said I would have to call back when the refund has been processed..... I have wasted countless hours on chasing up ANZs shortcomings and they also embezzle your money and charge you fees for them to provide "customer service" staff. What a joke of a bank. Currently im in the middle of moving to another financial institution that is more competent and no it is not one of the big 4. Richest 4 banks in the world, clearly my experience sheds some light on why.

Very disappointing experience with ANZ Plus. The credit offering initially looked competitive and appealing, but once I was onboarded, the terms and credit conditions changed noticeably. It feels like customers are drawn in under one set of expectations, only for things to shift afterwards. After many years with ANZ Bank, I’ve decided to leave.… Read more

What stands out just as much as the experience itself is the complete lack of acknowledgment—no effort to retain a long-term customer or even a simple “sorry to see you go.” I would strongly advise others to read the fine print and be cautious with ANZ Plus. My experience has been far from what was initially promised. Beware!

very frustating customer service. just remember if you want to bank with ANZ be ready to spend every time you reach to speak some one you need to wait on phone for over one hour. some time. after waiting for one hour it simply disconnect. then start again. i am sorry to see our prestgious bank is not doing well to solve customer problems. Show details

0 Stars I have been banking with ANZ for 20ish years, they have closed the banks I started with, so reduced actual tellers to resolve issues. ANZ froze my account 2 months ago for not updating my details, I have never changed my details, except my email, of which I notified them of, it was locked for 1.5 weeks even though I had notifications… Read more

thanking me for updating details. This caused home loan payment failures to my other bank. I thought at this stage I should cut ties, but I am loyal and gave second chance. Wednesday last week they locked my account again, my fortnightly wage had just gone in. I sent a message "I believed I had updated". They sent "After investigation, we see that you have updated, but your son hasnt, we will contact him". This is a savings account I have for my son, he has no access to it. The next day my wage was missing, Transactions only went to 3days previous, there was no record of my wage being there. I rang customer service KYC (Know your Customer-department that restricts accounts for not updating details) They say they can't see balances, I tell them I'm closing childrens accounts, so no longer an issue, unlock my main account. Why if there was a problem with those accounts, did they lock my main account, but not the smaller accounts. They said my wage had bounced back to employer. I have closed all accounts except the main one that is still restricted. Friday: they said retrictions would come off 24-48hours later. Monday: They sent an email to my old email address(the one I don't use anymore, so lucky I looked) of which I had updated. Requesting me to update all my details again. They don't need my details, I just want to close account, I have emailed and given my new account number to transfer remaining funds, then close account. I am sitting here Good Friday(9days later) still restricted account. ANZ give me my money/close my account. I have never been overdrawn, you have always had my details. You have left me without money for 9days over a long weekend, and again home loan payment failures due to your lack of professionalism.

so you close your account, ok, but then they won't let you log in anymore, and they send you texts that you owe them money. How can I owe you money, I don't have an account! I can't login and see the statement!

BUSINESS CUSTOMERS GO ANYWHERE ELSE!!!!! Why cant you give less than 1 Star. We are a business customer - i have spoken to two departments this morning who eventually figured out it was YET ANOTHER FALCON F>>>>> Up This has resulted in me being on hold two two departments for over an hour each time. I am now through apparently to the department… Read more

that can help me, and have hgad 1 hour and 37 minutes so far. If you are a business customer especially, I would go to any other bank to avoid the chest pains and stress of dealing with this bunch of.....

Worst service ever. I've been trying for several days to speak to someone online and over the phone but never get any answer. Customer service needs some serious attention. By the time I do get hold of anyone they will probably say I left it to long and they can't help.

I'd give it zero if it was an option. It is useless, delayed conversations with apparent "humans", is a crock. I have tried to resolve issues a number of times with the online support with no success. The last example was due to the conversation taking so long for responses from ANZ I had to go to bed, then when I got up in the morning they had… Read more

responded, not solving the issue, closed the conversation and even the chance to provide feedback had timed out. What a joke.