- Verified customer
ANZ - Waste of time
Applied for a credit card with ANZ on the 4th of March and went through the entire application process which included providing all of the required personal information that comes with these things. I receive an email with a link to upload some documents such as payslips etc. which I do straight away. 2 weeks later, I receive nothing from ANZ, so I give them a call. I get through to an automated message that says the wait time is 5 minutes, this turns out to be a complete lie. I was on hold for 30 minutes before someone answers the phone.
I p...rovide the guy my application number and basically go through the entire application process again. Then he tells me that I need to provide all of my documents again because the email they sent me with a link to upload documents isn't an acceptable method of providing documentation. This could've been made apparent to me rather than me having to follow up. So, I immediately cancelled my application. If the level of service is this bad before even being a customer, I'd hate to actually have services and be a customer of ANZ.
ANZ Credit Card Application. DON'T DO IT!
I was looking to change Credit Cards and noticed they were doing a promotion of waiving the first year fees. So good timing. I applied online and passed all my personal details. After about a week, I didn't get any response so I decided to give them a call. I called the first time and the voice prompt said it would be a 5 minute wait. 35 minutes later, I gave up and figured they must be pretty busy today.
I called another day and decided I'd just wait the full time. 55 minutes later, a person finally picked up the phone. The guy was rather ru...de when answering the phone, but after 55 minute wait, I really just wanted to know where my application was at. After verifying every single little detail (Probably enough to create a fake version of myself. It felt like I was being phished), my application was rejected along the lines of "The system can't give you a limit". Then he just hanged up. Wow rude. Not to mentioned the line was crackling like half the time so I couldn't hear him. The entire conversation lasted only 5 minutes. He must be on commission. I felt very rushed. Anyways, ANZ treats you like some low level scum. They aren't going to get my business. I hope they don't get anyone else's business too.
Don't apply on line - it means nothing once you arrive in Australia
After applying online for a card before I left my country of origin, and actually getting a phone call from an ANZ representative confirming that my card would be at the local branch on arrival, no card and had to do application on purpose in the bank. So you leave home thinking all is sorted and you get crap service instead.
ANZ Falcon Anti Fraud Excellent
I have banked with the ANZ for several years and have had some mixed experience with some excellent and some not so good customer service. Lately though I have had very good experiences though.
Specifically Id like to recommend their anti fraud section "The ANZ Falcon" for doing such an excellent job by blocking my credit card when it had been hacked without my knowledge. True the 2 point phone security verification is inconvenient when doing new large transactions with vendors as well but these people know what they are doing to protect you...r credit and the bank security. Many thanks to ANZ for stopping a fraudulent transaction that would have costed thousand and ruined my credit rating as well as my holiday. The customer service although I was in Vietnam was quick and efficient. I was very pleased to not have to deal with overseas telemarketing people with poor English language skills when the call was being handled.
Worst customer service ever
If you like sitting on hold for long periods or repeating yourself a million times to a phone service that can’t understand you to the point you’re that frustrated you’d rather hang up then actually speak to this bank and all I’m trying to do is reset an internet password. 1/10
Begging for my own hard earned money - worst bank ever!
I am an expat and opened my account in ANZ during my visit to Melbourne. Now they deactivated my account without even informing me even a single time, even when my last activity was 3 months back. To activate my account, I have to call them thousand times with long waits then they will ask to certify document to prove your identity again.
I am in Netherlands, so my certified passport ( in English) has stamp from dutch police (called politie) and signature in her dutch name. To that also this idiots want to convert to English, like they are so ...
Shocking online application experience
terrible online credit card application process, After completing all the fields and hitting submit, the form crashed. This happened 3 times. Call the number on the screen and you wait 45mins only for the operator to say they will put you through to the correct number and then you wait and wait...
Poor service wanted to put a stop to breakfree package rang sent forms spoke to various consultants they still made withdrawal overdrawing my account my pay goes into this account so it mean't l couldn't access my money this is another reason why l am closing my account will not recommend anz bank
Terrible customer experience. Nothing but pain from these dinosaurs.
My experience with ANZ has been horrible from day one. I recently applied for a credit card with them due to a Qantas points promotion. I wish I had done some research and found out about their ridiculous processes earlier so I could stay away. They asked my wife and I to go to the branch to do an "identification check" even though this was not mentioned anywhere when I was applying. Also, someone should tell them that this is 2020 and the technology is available for this to be done securely online. My wife also had to go to a branch separately...to get herself "identified" to activate her credit card even though it is the same account and she is an additional card holder. After having already had some pain, my wife then wanted to activate the card for Apple Pay, but it asked her to verify the card with this bank and to call an ANZ number to do that. She then called the number and was told by two script following, overseas call centre drones that they couldn't verify her over the phone and that she had to visit the branch AGAIN to do this, even though she had literally been to a branch two hours before that to do this "identity check". Don't bother calling their call centre as they are useless and will be unable to help you due to their ridiculous "policies". I will take my points and run, never to have to deal with these dinosaurs again. If you are thinking of doing any business with this sorry excuse for a bank, steer clear unless you are a masochist and enjoy getting frustrated.
Four months of pain - No result, no service.
Applied for a card. Four months later somehow it seems their incompetence is my fault. If you like waiting on hold with you call "important to them" for over an hour any time you need anything...this is your bank. I am sure if they could make it a 1900 number and charge you $500 for the privilege they would. Bank elsewhere.
Money Grabbing ANZ Crooks
Have been with this bank a long time. I had a Personal Loan which I acquired online. Things changed and I had enough saved to pay out the loan but as it was an early payout I left $50 there until the end of term. I was charged $73 early payout. I emailed them that the loan was not paid out. Not getting any satisfaction I paid the $123 to close the loan account. I now have to pay $330 being for early administration charges???
Well I have now closed all my accounts with them and decided to write this here. How can they charge interest on no debt. What would you do?
I tried to apply for a credit Card with ANZ. The phone system and overseas opertor with their poor english and 40 minute waiting time everytime you call them are a disaster. ANZ doesn't value customers' time and their operators dont know what they are doing.
Nasty Rude Correspondence
Over the Christmas holiday season, unfortunately my account was overdrawn only a couple dollars due to a number of direct debits unexpectedly hitting at the same time. That the first time probably in the last decade that's happened. As soon as I realised I put funds in that account the next day from my main banking institution. Three weeks later I get this real obnoxious rude letter in the mail from their collections team telling me off not even referring to me by my name and charged me 16 cents interest. I've been a customer for 30 years a...nd I must have paid them thousands in interest over that time. ANZ has turned in to a nasty business and lost all decorum and social etiquette over the years it would seem. Their customers are now the enemy apparently.
Crap bank. Do not deal with them.
ANZ is even worse than Westpac, which is really something. Customer service is appalling. Treat customers with absolute contempt. Locked out of accounts because...well who knows. Hey, it's our money you cretins. Totally incompetent and difficult to deal with. Worst. Bank. Ever.
sigh.. more delays
Unfortunately, no one knows what they are doing. Every time I ring them up, I have to be redirected at least twice to talk to someone. Even then, the person may not know the full details of what is happening. I am waiting for my reward points to show up, and every time I ring them I get a different answer, and each time it gets delayed. I would highly recommend not using this bank as their practices are outdated, tedious and not customer-friendly.
very disappointing customer services with this bank
Anz customer service is awful. This bank needs to up it's game. I don't even know where to begin with my series of disappointments with ANZ customer service. I paid money into a bank account that was closed, they said they would retrieve in 5 days but still nothing or even and update after more than 30 days. then I just found out the money cannot be retrieved and there is nothing they can do about it. They could at least let me know.
If banks cannot recover money paid to wrong bank accounts then who can?
Awful- Submitted an app online with all necessary details still unable to proceed without call back
Submitted an application online with all necessary details, still unable to proceed without a call back where I was asked to attach the same docs I'd already included?
When attempting to call back experienced long waiting times for customer support (literally took an hour on hold to get through).
Support seemed unfamiliar with what had been submitted previously even with reference number provided and have re-requested documents provided previously.
On 25 Nov 2019 I tried to buy a car through a company online in Victoria. After my payment I realised that was fake company or there is one but no under the account where I have processed the payment. After 30 minutes I called them and I asked to stop my payment because was a fraud online already reported to the police. At the time of the call the funds were still pending. I asked ANZ to stop the process of the transaction but was told no they can't do that. It's 2019 and a bank can't stop a payment useless bank. I was advised that they had to...investigate so I waited more than a month and they just send me an email saying they can't help me anymore and I lost my money. The investigation will take 5 business day and a further 7 business days for the money to be returned to my account....Useless. No words for that it's disgusting.. How they act and how they take care of customers.
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