I called 6 times to do a transfer . Every time I was on the phone for 30/40 minutes.,and than was disconected. This is the most hopeless bank in the world. If I had a choice I would not recomend ANZ Bank . A Terrible Bank !!!! After calling From overseas and spending 180 euro .i still did not get the transfer done. Terrible Bank . Show details
ANZ put restrictions on my account now 3 times. Each time they said the issues were fixed and then again a few months later it happens again. Can't receive payments from customers and can't even buy groceries even though we have thousands in the bank. Will be taking Home Loan and business elsewhere
My credit card was suddenly blocked while I was trying to make a legitimate purchase. ANZ's security measures have become so restrictive that it's becoming impossible to use their services with confidence. To unblock the card, I was told I needed to visit a branch in person. Not over the phone. Not through their so-called secure app. A physical… Read more
branch.
How ridiculous.
Finding a branch close enough was another challenge altogether, given how many of them have been closed in recent years.
As a result, we're now in the process of closing all of our ANZ accounts and moving our banking elsewhere, to an institution that still believes customer service matters.
Avoid.
Reviews with attachments
I paid for something online ended up getting a refund after a long process then anz decides they want to keep it an extra 3 business days bank's like this make me sick how much money do they need im waiting on a massive $114 and they keep it for 3 days after it took me so long to get it back right when I needed it most and to add insult to injury… Read more
anz plus have no contact number I can find. I rang the normal anz who just brushed me off im done with this bank. My advice is bank somewhere else with a bank that cares about there customers
ANZ has a very clunky online banking website. The most simple transactions are difficult. They don’t answer calls. The automated help desk service is slow if it responds at all. I avoid using my account with this bank and will be closing it as soon as I can. Show details
I was served by a consultant called Aly and he made it so easy took care of everything and even found that they have been making illegal transactions since November 2025 he gave me the name of the merchant and I googled it there is no company under this name it’s a scam and when I told Aly that I was going to check them out he said any information… Read more
that you find forward it on as it will help your case so thank you Aly for your patience and great information and insight
very sad to say,l been with this bank for over 30yrs and today,l had the worsed experience ever from they blocked my anz app and when l rang them l got disconnect twice and after giving them my details they couldn't call me back,disgusting all round, im thinking im not the only one,need to close my accounts and move on.. Show details
Absolutely poor. over 4 months and the payid is still not activated on my account. Show details
ALL I WANTED TO DO WAS PAY OUT MY CREDIT CARD. After a run around with there phone system which is rubbish I finally got to waiting inland ne on the phone for. 36 MINUTES bull stuff. Then have a customer service representative tell me I have to go into a branch with 100 points of ID to close my account What a crap bank with no service. Didn’t need to go to a bank to open account????!!!!
Latest follow-ups
Worst bank! They lock me out of my account all the time, then I have to call and wait 20min on hold. Then they ask me who was I paying, what was it for, have I paid them before, etc very invasive and rude questions. They can’t be trusted with your… Read more
money!! They control it!! When I refused to answer the invasive questions they refused to unlock my account and hung up.
Follow-up · My bank account is unusable, ANZ have got so much control over my money, they refused to give me access even though I’d gone through the security and they knew it was me, I had to tell them everything I planned to spend my money on before they gave me access again. I’m leaving the bank never to return, the formal complaint got nowhere, I said it’s not resolved and they cancelled it anyway. This bank can’t be trusted!!!!!!!
This is the wors bank in the world,they are going to do everything that they can to help the criminals and scammers to get your money. And then they will never try to help you.
Follow-up · What exactly happened? The ANZ make me wait for they investigation Whit no communication at all they sent me a email Whit they conclusion. In this conclusion they admitted and prove that they didn't even read or investigate the issue. They didn't result the problem and refer me to make a complaint on AFCA I try it but no option for ANZ no possible… Read more
1.3 rating. Does not surprise me. Absolutely worst customer service ever. Blocked my account twice today. Tried message. Robot did "not understand". Tried to call . Again answered by another robot that did not understand. When I finally got through… Read more
and had my account unblock they immediblocked again as soon as I started to withdraw my money. Absolutely disgusted
Follow-up · Did I try again....yes several times with still no joy. Because I can't remember a numeric verbal password that was set up 30 years ago when the account was opened and the sms they kept sending which did not arrive we I have since found in a spam folder they will no longer speak with me. Alk because I was moving money from one of my accounts to another of my accounts via the app. Account and customer number still blocked
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Positive reviews
I would just like to thank ANZ for their help with a recent amount coming out of our account. I contacted them immediately once I knew it was a scam and within 2 weeks we had the money back into our account. I cannot fault ANZ at all for their diligence with scams. I thoroughly recommend ANZ banking.
Excellent service, Muhammad was able to the resolve the issue in the course of the interview. He was personable, an excellent listener, manifested by precise questioning to appraise himself of the issue at hand. All of this after my having numerous tedious phone calls to the ANZ Bank's Help Line to hear "yes all fixed it will be online in 24hours" BUT it never was!!! Highly reccomend this gentleman and his office. Thankyou Kate Stewart Show details
Yesterday I went into ANZ in Southport Qld to report a scammer that accessed my account. I spoke with Susan who provided exceptional customer service. She empathised with my situation and checked everything in the system was noted and my card was cancelled. Susan gave excellent advice on options on what to do and expect from here. Her listening… Read more
and problem solving skills helped me immensely. I'm T1 Diabetic and realised my blood sugars were going low as I hadn't eaten lunch and I had no cash and was I unable to access my card. I needed to eat urgently so Susan loaned me $20 (from her own personal account) so I could eat. I was super surprised at this beautiful gesture of good will from Susan. I have been into the ANZ in Southport Qld many times and have found every member of staff at that branch has been very professional and helpful everytime. Merry Christmas and thanks to you all......especially Susan.
Negative reviews
Reported fraudulent activity on my card. They said will check with merchant and get back. Been 2 weeks since. Still no response. Also replacement card hasn't been delivered. Customer care is dumb as trash. Fraud team that addressed the issue was useless and totally hopeless.
Holidaying in Thailand when I cancelled a booking with Trip.com. The refund never showed up in my visa account. I contacted Trip and they informed me in writing that it had been refunded and to contact my bank. I started the enquiry with ANZ support at 11am and got a response 3 hours later. The messages went back and forth for the next 9 hours at… Read more
approximately 2 hour intervals with no satisfactory solution. Final response at 3:25am. A 16.5 hr waste of time. Banks, especially ANZ are no longer helpful and are only interested in taking your money and reducing services (if you can call it that). I have a Wise account and they are very helpful, I believe that ANZ are an antiquated bank with an arrogant approach to their customers!
Incredible difficulty getting a real person on the phone, not able to be identified, after I finally did get someone, so had to attend a branch - nearest- an hours drive away!!! Get home and problem not fixed. Difficulty - and no one able to help on phone again . Told I need to go back to the branch - again!!!! - I don't use/ nor want to use … Read more
the app - I am set up for internet banking but cant do anything on it! The whole thing is a total disgrace!! My advice to anyone is - have absolutely nothing to do with this "Croc' of sh*t that calls itself a bank!
Recent reviews
We recived an email from ANZ requesting that my wife "re identify" herself. This function can supposedly be done online. My wife no longer has a driver licence, but has a current Medicare Card. Her middle initial does not appear on the Medicare Card, but according to ANZ this is not an issue. Simply type in the middle name and proceed to the next… Read more
question. We tried this process about 7 times and recieved the same response each time. i.e. the deatils as submitted do not match. My wife suffers from dementia, and has very poor mobility. We had not other option but to go to an ANZ branch. To get your foot in the door at ANZ requires one to make an online appolintment. The lady at ANZ also had the same problem and could not get the Medicare card to match up. They agreed to aceept a NSW photocard for ID purposes. We have bewen ANZ customers for over 20 years but still we have to put up with this sort of nonsense. I would strongly suggest that ANZ gets its act together and stop pushing people around like this. Like all the others out there ANZ is run by an arrogant bunch of totally uncaring people. A total disgrace. ANZ needs a wakeup call.
Applied for a credit card, then received a call from ANZ customer service assistant based in India. This person based outside of Australia had access to all my personal sensitive information. Will never do business with ANZ again! Show details
This is simply the worst credit card service imaginable For every credit card problem you ask them to solve, they'll only help you get deeper into trouble, without exception.
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ANZ stole my bank account and removed my access to it, in order to steal my money. Phonecalls to try and gain access just have me run around in circles and given no access. Multi billion dollar business doesn't give a f about their customers.
Received a dubious looking email from ANZ about a month ago (containing links etc) telling me to verify my details. One email was addressed 'Hi', with no name. Took the risk and clicked links and updated my details, but went to the branch as well, to be doubly sure They advised our details had been verified and we subsequently received an email… Read more
confirming that.
Have now received a letter suggesting I need to reverify my details. My details have not changed since joining ANZ (other than email address)
Does anyone know what happens if I just ignore it? They do keep threatening that it has to be done by 2 Jul.
Opened a credit card online - no problem. Then the horrors started. Called to verify - person on the phone cut the call / the line disconnected. Next person told me they couldnt do this process over the phone because they couldnt verify me - but gave me a bunch of my own personal details anyway? The nightmare to get this stupid card working, to… Read more
get the app working. Then the scam of elligibility on points... no thank you.
Useless card. Useless staff.
Currently on the phone to ANZ, 4hrs 15 mins, now waiting to talk to the 6th person, and still have not been able to get to the correct area, been hung up on twice during transfers. How can you do it so poorly?
ANZ want you to use their Chat App to communicate. 1st up you jump through hoops with an automated BOT, Today I got through on the Phone, which was offshore. She had kids screaming in the background and then the line was active however no one there, so had to end the call. This is extremely poor Customer Service, all working from home, and the… Read more
Customer does all the work. BUT!!! they want a survey to tell them they are great, they are not. I suggest anyone having problems go to the Financial Ombudsman. The ANZ Case Manager person she works from home too. The whole Bank needs a wake up call.
ANZ wants to block my account due to some review of my id status i have been using anz for 35 years and my id isn’t good enough any more. I want to close all my accounts with ANZ now and there restriction is making it impossible to do. I use ANZ to access my pension account now I have no income a cannot pay any bills. I now have open another… Read more
account with commonwealth bank because my land rate payment is now overdue and I missed my car registration payment and can’t use the car. There to bus stop anywhere near by.
Zero star rating for Such a pathetic telephone service, takes ages to get connected to representative on phone. Have been waiting for the last 40 min and going on.....
i would like to complain this woman name vi v i a n from hardship team, she wrote wrong letter to me n i never applied for hardship assistance with ANZ n I was applying for a loan top up instead!!! poor customer service n she insisted that she was right n despite of the fact that I told her off that ANZ needs to sort it out the mistake was made… Read more
by ANZ philippine call centre that the incompetent staff made a mistake n despite of I told her NOT to leave any note on my account!!!
NOW just as anyone wrote the review that it’s NOW ANZ bank philippine
the philippino just couldn’t do any customer service jobs, they messed up citibank Australia n citibank singapore, then the utilities, telco n ebay au n NOW ANZ Australia .
since i’m paying off my loan v soon, time to cut off ANZ bank Australia owned by philippines !!
Never bank with them , they moved the call centre job to philippines bcoz they spent all the money promoting LGBTQ far left ideology!!! hAhaHa n we are better off without ANZ bank n another bank that’s owned by blackrock!
just someone said n i strongly believe SO The bank of Philippines! There is nothing Australian or… Read more (+1 reply)
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And here we are 2 weeks later...still blocked....and "complaints dept" who did call back don't… Read more