WORST PROCESSES EVER
I had to try and organise my father's internet banking as he doesn't speak english. He gave me authority over the phone, yet they still ask to speak to him every step of the way. What is the point of this? It doesn't happen at any other bank. If it was my decision, I would cancel their card and go elsewhere. Also, how is it secure to provide your credit card details and pin, in order to obtain your internet banking password. This most definitely isn't best practice.
Deceitful and unprofessional service
Pathetic customer service and liars. They told me I was covered for my travel insurance. Unfortunately an incident occurred while away overseas. I had to extend my stay by a few days. Returned home to put in a claim and I was told that I wasn’t covered!!! I had checked with ANZ before my travel and I was assured I was!!!! Now they are saying they can’t find any phone records to prove that I had called, trying to save themselves!!! This is a big letdown since I have been their customer all my life. In a way I feel humiliated and insulted that t...hey saying I cannot prove that phone call. They only took my phone number to check records but I could have called using my partners phone! They haven’t given me a fair go and only tried to save their poor service at my cost. I’m not a first time traveller and going to the part of the world I did, everyone is advised to take a cover. Shameful and deceitful people. Shop around for all products not just travel insurance as it’s not just about a product, it’s about trust and good ethics. Don’t give your business to ANZ.
Nothing but mistakes
Totally irresponsible and untrustworthy bank. During the few years I banked with ANZ they were making mistakes with unbelievable regularity: misspelling my name, losing documents, mixing up statements, sending a credit card together with its PIN to a wrong address! Needless to say I ran out of patience and closed all my accounts. At least I though I closed them! Several years later ANZ suddenly sent a monthly statement for one of the "closed" accounts to my old address. Luckily I keep in touch with the family who now live at my old address, oth...erwise my personal and financial information could have ended up in the hands of some identity fraudster. I wish there was a way to force ANZ to delete all my personal data - they can't keep it secure. And they shouldn't be keeping it, as I'm definitely not going to deal with ANZ again. Sick of this bank holding onto my personal data and misusing it.
- Verified customer
Baffled by the level of unprofessionalism
Left dumfounded. Incompetent and unfriendly staff. One noted that the credit card minimum for an ANZ First for Students was $1,000. When it is actually $500 - and it's on their website. This is what I initially applied for online! I disputed this and said I will not proceed at the moment and to leave it. Was going to call back the same day, to get someone who knew they were talking about! However, Anita called back before I could do so, and noted that my application had been rejected, even though I didn't want to go through with the $1,000 lim...it! I am a student and simply wanted a low limit, just so I can build up a decent credit score. I am appalled by this service, and grateful my application was rejected. If this is how they treat their prospective customers, imagine their current ones.
I called to Wellington this morning at 8:48 AM 25 September 2019. I got online banking issue need to solve. The staff didn't want to help me. I gave him all personal details but he said my details not in system! He repeated my information which I gave him, all correct. But he said my personal details still not in any systems. Are you kidding me?
I call again with different anz number. Finally all fixed. But I can't believe the first call the man can't help. Totally unbelievable
Danger. Do not use overseas
Have been a customer with multiple mortgages for over 20 years, also a shareholder for 4 years.
Travelling overseas for 10 weeks, I wanted to use my ANZ credit card for accommodation and travel purchases.
I duly informed them of my travels and also notified them I would be getting a SIM card once I landed in Europe. I called and used a secure message that I would be updating my contact number. Six weeks later I still am unable to receive the OTP to my EU mobile phone.
Subsequently I have missed out on purchasing train and bus tickets at reduce...
The worst experience with a bank I've ever had
I've been banking with ANZ for over a decade and nearly 9 years with my business. Lately we've applied for a home loan with ANZ and it took 5 weeks to get approved. We came very close to losing the home we made an offer on. Later we heard that the underwriting happening in Bangladesh. Our underwriter seemed to be absolutely clueless.
Now I've just called to ask for a replacement card for my business account and have been told that I need to go to a branch and provide ID. Even after answering a number of security questions. No apologies on the phone.
I am livid.
The bank home loan is a waste of time!
You will spend hours and hours filling out application forms and dealing with incompetent employees who do not understand the bank policies in the first place! The decision maker is the manager of the manager of the team leader of the employee that you are dealing with. This makes the process chance of success almost impossible! Just go with a different bank and life will be much easier.
Overdraft for $500 Declined
Applied for $500 overdraft on account I’ve had with ANZ for 10 years. Applied online on 2/09/19 which stated they will be in contact within 2 days regarding outcome of application. I did not get any call within the time frame so called today 11/09. They advised I was declined the overdraft. I do not have a credit card with ANZ or any other banks. My salary is $60,000 per year and I’m a house owner. I wanted the overdraft to cover direct debits whilst away on holiday in Qld. Unhappy customer. Time to change banks
ANZ will try to make you pay more fees with their E*Trade accounts
Obviously the Royal Commission meant nothing to the Anz
I have been waiting 61 days for my statement for tax as anz stated they would supply. Now they have put it of another 14 days (with no guarantee) however if you pay another $100 it can be updated daily
DIFFICULT TO DEAL WITH
One week to the day and still unable to access money in my share trading account. Two visits to the local ANZ bank branch, three calls from my mobile phone soon to be four, numerous emails and promises but still no access to my account. Promised on Friday it would be expedited but midday Monday still no access. I am a retired senior citizen and I rely completely on income derived from all sources.
Thís bank is a worst bank
I have been with AnZ for 20 years and now planning to switch to Commonwealth just because I can't accept the qualities of their services anymore. My bank been wrong direct debit for 10 times by the same people and I told them to prevent the faulty access from those people but today it still happened. What is a shame??? i called up and it tooks me waiting 2 hours on the phone then they just hung up my call without solving my problems. Not just that, My accounts been hacked 100 times a year. Should I just laugh and let it go rather than wasting m...y time on the phone with AnZ when they don't even respect customers calls. That's why people always use commonwealth. I am the most loyal customer with anz and I am sure still give up. Please don't use anz if you have money in account. Ah even you don't, They still can get it
The reviewer stated that an incentive was offered for this review
So OUTDATED!! compared to other bank apps
I have been a customer for Over 5 years now. This bank is outdated and has low standards in banking advice and very slow teller services. Not only does it not have fast cash services, but it recently introduced google payments, allowing everything you purchased to be recorded, annualised, and then form you with sporadic adds. I cant 3ven see real time transactions.... it can take days...... as you see below I pay even though the company's don't receive....
Limited option (JUST ONE) to report a lost card and horrible customer service
I've been with the bank for 4 years and I tried to report a lost card, so I called 1800 033 844 to contact the team (because this is the only option, unfortunately). Took the team forever to answer the phone and I don't think they have enough team members to handle calls from customers, be it local or overseas calls. I don't believe this is a feasible way if the team's busy with other callers. If there's an option for me to report through the ANZ website or the application itself could've saved up so much time. It's frustrating when I am given ...only one option to report a missing card. Also, whoever that's trying to sort out my situation is rude. I wasn't advised clearly that I had set up a number to identify myself when I first joined the bank, so when she asked for the identification number, I was clearly confused, and I didn't have a given note about the identification while flipping through my documents. Frustrated with this only inconvenient option and her salty attitude, I asked if I could just report my stolen card through the bank by bringing my identification (passport) to the bank directly would save up more time and unnecessary hassle. She then finally told me she could use other ways, such as date of birth and phone number to identify myself. Questioning why didn't she gave me those options or she just felt like it doesn't really matter. This makes me feel the bank does not take this issue seriously. Very disappointed with this messy procedure. Commonwealth Bank has an option to report a lost card through the bank application directly while ANZ bank doesn't. This feels rather disappointing with the bank refusing to improve their services.
ANZ protects bank accounts of criminals, unwilling to investigate bank accounts with criminal activity
Had a large sum of money stolen by an ANZ customer in an online scam/fraud. Multiple enquiries were made by my bank (Westpac) to resolve the issue with ANZ and revert the transaction but ANZ kept protecting the individual who was stealing thousands of dollars of peoples' hard earned money by protecting the identity of this criminal. I was not the only person who had my money stolen by this individual.
If you are a criminal, feel free to open a bank account with ANZ because they will protect you at all costs even when there's multiple investiga...tions going on around you involving the police, ACORN, scamwatch, other banks. ANZ will do everything they can to protect the identity of their customers, even if they are criminals being chased by the law enforcement agencies.
Had enough of ANZ!
Like many, I am so tired of seeing their propaganda towards minority groups using funds from our fees to pay for 'sponsorships' and marketing nonsense supporting a certain flamboyant lifestyle I do not like not agree with!
Perhaps ANZ need to STAY OUT of politics and render BANKING services as they should?? Adios! Hope they get shut down.
Shame on ANZ for pressuring Maria Folau
Virtue signalling from an organisation crooked like ANZ? Really, now trying to tell Australians what to think and cheating them in the same time? After 15 years with ANZ finally making the switch today to NAB. They should stop making politics and focus on doing a better job.
Worst of the big 4 Banks in Australia
1. Used this bank for one and half year but was forced to close the account due to terrible service.
2. Totally unreliable, be it regarding loan or transfers.
3. Their client service is terrible. Go to any branch and speak with their team there and go to any other big 4 banks, you will see the difference.
4. Their money transfer is another issue, while Westpac and Nab do an instant interbank transfer and CBA does the transfer by nest day, in case of ANZ, you will never know when the money will reach the destination. Never promise any deadline based upon their money transfer.
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