Begging for my own hard earned money - worst bank ever!
I am an expat and opened my account in ANZ during my visit to Melbourne. Now they deactivated my account without even informing me even a single time, even when my last activity was 3 months back. To activate my account, I have to call them thousand times with long waits then they will ask to certify document to prove your identity again.
I am in Netherlands, so my certified passport ( in English) has stamp from dutch police (called politie) and signature in her dutch name. To that also this idiots want to convert to English, like they are so ...
Shocking online application experience
terrible online credit card application process, After completing all the fields and hitting submit, the form crashed. This happened 3 times. Call the number on the screen and you wait 45mins only for the operator to say they will put you through to the correct number and then you wait and wait...
Poor service wanted to put a stop to breakfree package rang sent forms spoke to various consultants they still made withdrawal overdrawing my account my pay goes into this account so it mean't l couldn't access my money this is another reason why l am closing my account will not recommend anz bank
Terrible customer experience. Nothing but pain from these dinosaurs.
My experience with ANZ has been horrible from day one. I recently applied for a credit card with them due to a Qantas points promotion. I wish I had done some research and found out about their ridiculous processes earlier so I could stay away. They asked my wife and I to go to the branch to do an "identification check" even though this was not mentioned anywhere when I was applying. Also, someone should tell them that this is 2020 and the technology is available for this to be done securely online. My wife also had to go to a branch separately...to get herself "identified" to activate her credit card even though it is the same account and she is an additional card holder. After having already had some pain, my wife then wanted to activate the card for Apple Pay, but it asked her to verify the card with this bank and to call an ANZ number to do that. She then called the number and was told by two script following, overseas call centre drones that they couldn't verify her over the phone and that she had to visit the branch AGAIN to do this, even though she had literally been to a branch two hours before that to do this "identity check". Don't bother calling their call centre as they are useless and will be unable to help you due to their ridiculous "policies". I will take my points and run, never to have to deal with these dinosaurs again. If you are thinking of doing any business with this sorry excuse for a bank, steer clear unless you are a masochist and enjoy getting frustrated.
Four months of pain - No result, no service.
Applied for a card. Four months later somehow it seems their incompetence is my fault. If you like waiting on hold with you call "important to them" for over an hour any time you need anything...this is your bank. I am sure if they could make it a 1900 number and charge you $500 for the privilege they would. Bank elsewhere.
Money Grabbing ANZ Crooks
Have been with this bank a long time. I had a Personal Loan which I acquired online. Things changed and I had enough saved to pay out the loan but as it was an early payout I left $50 there until the end of term. I was charged $73 early payout. I emailed them that the loan was not paid out. Not getting any satisfaction I paid the $123 to close the loan account. I now have to pay $330 being for early administration charges???
Well I have now closed all my accounts with them and decided to write this here. How can they charge interest on no debt. What would you do?
I tried to apply for a credit Card with ANZ. The phone system and overseas opertor with their poor english and 40 minute waiting time everytime you call them are a disaster. ANZ doesn't value customers' time and their operators dont know what they are doing.
Nasty Rude Correspondence
Over the Christmas holiday season, unfortunately my account was overdrawn only a couple dollars due to a number of direct debits unexpectedly hitting at the same time. That the first time probably in the last decade that's happened. As soon as I realised I put funds in that account the next day from my main banking institution. Three weeks later I get this real obnoxious rude letter in the mail from their collections team telling me off not even referring to me by my name and charged me 16 cents interest. I've been a customer for 30 years a...nd I must have paid them thousands in interest over that time. ANZ has turned in to a nasty business and lost all decorum and social etiquette over the years it would seem. Their customers are now the enemy apparently.
Crap bank. Do not deal with them.
ANZ is even worse than Westpac, which is really something. Customer service is appalling. Treat customers with absolute contempt. Locked out of accounts because...well who knows. Hey, it's our money you cretins. Totally incompetent and difficult to deal with. Worst. Bank. Ever.
sigh.. more delays
Unfortunately, no one knows what they are doing. Every time I ring them up, I have to be redirected at least twice to talk to someone. Even then, the person may not know the full details of what is happening. I am waiting for my reward points to show up, and every time I ring them I get a different answer, and each time it gets delayed. I would highly recommend not using this bank as their practices are outdated, tedious and not customer-friendly.
very disappointing customer services with this bank
Anz customer service is awful. This bank needs to up it's game. I don't even know where to begin with my series of disappointments with ANZ customer service. I paid money into a bank account that was closed, they said they would retrieve in 5 days but still nothing or even and update after more than 30 days. then I just found out the money cannot be retrieved and there is nothing they can do about it. They could at least let me know.
If banks cannot recover money paid to wrong bank accounts then who can?
Awful- Submitted an app online with all necessary details still unable to proceed without call back
Submitted an application online with all necessary details, still unable to proceed without a call back where I was asked to attach the same docs I'd already included?
When attempting to call back experienced long waiting times for customer support (literally took an hour on hold to get through).
Support seemed unfamiliar with what had been submitted previously even with reference number provided and have re-requested documents provided previously.
On 25 Nov 2019 I tried to buy a car through a company online in Victoria. After my payment I realised that was fake company or there is one but no under the account where I have processed the payment. After 30 minutes I called them and I asked to stop my payment because was a fraud online already reported to the police. At the time of the call the funds were still pending. I asked ANZ to stop the process of the transaction but was told no they can't do that. It's 2019 and a bank can't stop a payment useless bank. I was advised that they had to...investigate so I waited more than a month and they just send me an email saying they can't help me anymore and I lost my money. The investigation will take 5 business day and a further 7 business days for the money to be returned to my account....Useless. No words for that it's disgusting.. How they act and how they take care of customers.
ANZ worst bank ever
I really wish I could give zero.....Thursday 12 Dec 2019 I altered ANZ bank, via call centre that 395.01 was deducted fraudulently from my account. At the time of the call the funds were still pending. I asked ANZ to stop the process of the transaction but was told no they can't do that. WHAT? It's 2019 and a bank can't stop a payment useless bank. I was advised that they had to investigate and not take the word.of the customer of 4 years. The investigation will take 5 business day and a further 7 business days for the money to be returned to ...my account....Useless. I hung up the call in disgust. The call centre operator also failed to follow correct banking protocol and left me card active, even after me advising the account had been back and the card was details were used fraudulently. Your money is not safe with this bank.
wow- very incompetent
Tried to sign up for a credit card with them where you get some bonus Qantas Points (I earn more than double the minimum requirement and have a perfect credit rating).
It was so so painful in trying to get this thing approved I just cancelled the entire thing. They indicate it will be done quickly online, then they call you to run through all the details again in a painfully slow process. It really was very very bad - I do not recommend you wasting your time.
They can't even add deposits in a timely manner.
I have to check my account constantly to make sure my deposits are added to my account properly. This bank is a joke. All to quick to charge debt interest. The CEOs are money hungry and corrupt. The government lets them off the hook every single time. When was one of these people jailed for wrong doing at the grand scale they do, never. I bet if the average Joe did what the CEOs do they would throw away the key.
I'd give ANZ a 0 if I could. They have ridiculous processes and terrible customer service
I've been with ANZ for over 10 years, and while I never particularly liked them it worked up to a point.
I recently sold my property which had a loan thru ANZ. My partner contacted them on 2 separate occasions asking them for advise on how to fill out the Conveyancing form as we wanted to make sure the account would remain active when the conveyancing was done. We followed the instructions provided by ANZ call center.
On the day of settlement we were told. Funds would be in the account around 12am. When nothing happened decided to contact th...em to check if everything was OK. They had closed the account and posted a cheque to the address we had just sold. We were left stranded with no access to funds at all. They would not/did not do anything to alleviate this, left us without funds for 4 days before they could "clear" their own cheque. Then when trying to transfer funds to a different bank they can only do this between 24-48 hours. Leaving us high and dry again. Address change 3-5 days to action from an online form. When calling the call center if they decide your problem is too difficult they simply hang up. Their international money transfer is a joke, with them fiddling with the exchange rates and taking $1000 or dollars for a simple transfer.
When i rang and asked to inquire why my account randomly lets me over draw then when I really need it, doesn't...now I never applied for it in the first place and when I asked about it the response was more or less "we don't know, it turns on and off randomly" I mean seriously? I rang because I needed to over draw desperately as I'd finished work and needed to top up my go card before my bus came...anz had Me on hold so long I got stranded there and had to have my partner transfer me money to get home...I really need it again because I have no money left until Wednesday and now I'm told I have to wait a few days...I NEED IT NOW! If it was easy enough to do it by accident in the first place why do i have to wait?
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