ANZ Online

Worst customer support in banking I have seen, not just in Australia but worldwide, having lived in many countries. Regarding a credit card dispute, I tried to call customer support, but I was forced to deal with a bot in the app. You leave a text message with the bot, and someone from God knows where responds after many hours. When I try to… Read more

respond, the app bot makes me go through the same silly questions all over again.

The process has now been ongoing for nearly half a year. This was clearly designed to make customers give up contacting ANZ customer support. They make many billions in profit every year but cannot be bothered to have a functional customer support system. Third-world banks provide better service for their customers.

I have bank accounts in different countries and honestly none is as bad as ANZ. Not only in their statements you cannot see what the payment is for and sometimes not even who the merchant was, but whenever you want to transfer money to verified sources, they block it deciding if in their opinion it's right or wrong! Basically their illegaly and… Read more

against a customer knowledge and will can block your access to your account, block the transaction or your card with no option of unblocking. In all those cases you cannot do anything for even a week! Whoever creates the systems in ANZ is the most illogical and makes evrtything customer unfriendly. It's mindblowing as it's the only bank that has this practices. Under the cover of security they just make people's life as complicated as possible. We have a cpl of bnk accounts with them, but honestly after recent experience we will choose NAB or Macquarie or any other bank. Employ someone who think!!!!

What absolutely rubbish these people are!!! [Content Removed] systems that are always down and the excuses they use. Lost so much money because the system is always down or there are software issues. Don't even deserve 1 star. DON'T USE THIS CRAPPY EFTPOS SERVICE!!

Dodgy bank. This cannot be happening – Is ANZ being run by a Cartel now? That's what this feels like it has turned into. They are so dodgy. Everything from their customer service team, who purposefully set you up, the complaints team, who are just so dodgy. The things they say, it's… Read more

been problem after problem for so long now, I've had serious problems because of their outages, brank transfers from clients for quite sizable amounts, that should take a few business days to come through. No. Every bank transfer, every single one, I've had to chase. They say they have the money they just haven't allocated into my account yet. I've also had really bizarre things going on recurring bpay payments, I rang customer service to sort something out, they ignored me, they were good on the phone but never did a single they said they would, then I noticed really bizarre recurring payments in my bpay for utilities for extreme amounts, I mean thousands a fortnight. I did not set this up. They have no idea who did. But then the payments that did go through, I had to reverse, went really awry. Bpay billers were doing really strange things, that could not be done by someone externally... then my credit card payments didn't go through for a couple of months, someone had switched them off, but it screwed everything up, my interest everything, did they sort this out? They offered to defer my payments and give me a couple of months off, pro gratia, now I'm receiving letters from lawyers.... they contacted my wife who doesn't bank with anz anymore with really bizarre texts about her payment plan, her number is not on these ANZ accounts... when she contacted someone at ANZ they said, oh you were making enquiries about your credit card... ummm no, she never had a credit card with anz, ever. Then I get six letters on the same day from ANZ. I tried contacting them to be completely ignored. Zero response, now I have a letter from a lawyer? I've tried to lodge complaints and everything against them and now I have to lawyer up?

This is extortion. I have been trying ti close the accounts only to be told there are problems. I try to ring customer service only to be transferred around. They've referred me to an investigation unit, but I hear nothing back. This is ridiculous.

This is the wors bank in the world,they are going to do everything that they can to help the criminals and scammers to get your money. And then they will never try to help you.

I would just like to thank ANZ for their help with a recent amount coming out of our account. I contacted them immediately once I knew it was a scam and within 2 weeks we had the money back into our account. I cannot fault ANZ at all for their diligence with scams. I thoroughly recommend ANZ banking.

Excellent service, Muhammad was able to the resolve the issue in the course of the interview. He was personable, an excellent listener, manifested by precise questioning to appraise himself of the issue at hand. All of this after my having numerous tedious phone calls to the ANZ Bank's Help Line to hear "yes all fixed it will be online in 24hours" BUT it never was!!! Highly reccomend this gentleman and his office. Thankyou Kate Stewart Show details

Yesterday I went into ANZ in Southport Qld to report a scammer that accessed my account. I spoke with Susan who provided exceptional customer service. She empathised with my situation and checked everything in the system was noted and my card was cancelled. Susan gave excellent advice on options on what to do and expect from here. Her listening… Read more

and problem solving skills helped me immensely. I'm T1 Diabetic and realised my blood sugars were going low as I hadn't eaten lunch and I had no cash and was I unable to access my card. I needed to eat urgently so Susan loaned me $20 (from her own personal account) so I could eat. I was super surprised at this beautiful gesture of good will from Susan. I have been into the ANZ in Southport Qld many times and have found every member of staff at that branch has been very professional and helpful everytime. Merry Christmas and thanks to you all......especially Susan.

I applied for a business credit card with ANZ and the experience was poor from start to finish. The promised call back never came. I followed up by phone, was told again that someone would call me, and heard nothing — I had to chase it up myself four days later. The application process itself was messy. My personal situation (not related to… Read more

business) involves an investment property loan held in a trust, and ANZ wouldn't consider the rental income because it isn't in my personal name — despite being willing to count the loan against me. That's an inconsistent way to assess a fairly common structure, and no one knows what to do with it.

Worst of all, I never received an outcome. After more than a month of chasing them up, I still have no decision either way. If the answer was no, a straight no in week one would have been far more useful.

If you have anything beyond a simple PAYG income structure, I'd look elsewhere.

Anz has no service left which is why i jave changed banks. Called regarding unauthorised charges $450 to credit card and no details recorded and then when text received they quote visa rules and even within 10days they quote they dont know anything and nothing they can do. No protection over fraudulent transactions. I

Once again ANZ has used it's fraud prevention to make my life difficult rather than help me. When travelling in Greece (of which I had notified ANZ prior) I tried to rent a car from a large global car rental company (Alamo). I has to enter a One Time Password verification code which was fine but then ANZ declined the transaction anyway as… Read more

"suspicious" (who rents a car when on holiday?). Then they put a block on my card. I had to use a different bank credit card and by then the price had gone up.

The one time I have actually been scammed ANZ were of no help whatsoever.

Got a new ANZ business account opened, with a condition to transfer funds to Australian Crypto Exchanges. However, when I made a transaction, ANZ Falcon Digital fraud team blocked the transfer, 24hour over made 3 calls waited 50 minutes each, fraud team supposed to be available 24/7 but no one picked up the call. Funds are blocked and customer… Read more

care cannot do anything. Fraud team does not "feel" like talking. This is my first day customer support experience with a new ANZ Business banking.

Best of luck if you are being scammed or hacked and Fraud team is sitting on there be-hinds, and you are waiting to get hold of them while getting robbed.

ANZ let someone accessed my account and transferred $11,450 out. I reported to police and ANZ. ANZ concluded that I was at fault when someone impersonated me to bypass their security "system" and gained access to my internet banking, all while I was abroad. I'm closing all accounts with them now.

I applied for a credit card with them, got approved and at the time to verify my ID online, I noticed they changed my SURNAME without calling me to check. Helped themselves to taking one of my surnames (I have two) and added under Middle name. When I called to complain and ask for this to be rectified and the information to reflect exactly what I… Read more

completed on the application form, they said I would have to go into a branch to sort this out. There is no way I am leaving my house to sort anything out because of a mistake they made, when I could have otherwise verified my ID online. Quite concerning that a bank is helping themselves to changing client information without consulting us and when this is called out, it becomes the client's problem, rather than you coaching your team. Absolutely dodged a bullet here and just asked to cancel my application altogether. I want nothing to do with this bank. Beware!!!

Well long time ANZ customer. Just recently got asked to update profile. Did this at Branch. Then they sent SMS asking for it again.Did the update this time by phone told sorted. Next log in to app and asked again. This is a worry with systems this poor how secure is banking with ANZ.

I called 6 times to do a transfer . Every time I was on the phone for 30/40 minutes.,and than was disconected. This is the most hopeless bank in the world. If I had a choice I would not recomend ANZ Bank . A Terrible Bank !!!! After calling From overseas and spending 180 euro .i still did not get the transfer done. Terrible Bank . Show details

ANZ put restrictions on my account now 3 times. Each time they said the issues were fixed and then again a few months later it happens again. Can't receive payments from customers and can't even buy groceries even though we have thousands in the bank. Will be taking Home Loan and business elsewhere

Reported fraudulent activity on my card. They said will check with merchant and get back. Been 2 weeks since. Still no response. Also replacement card hasn't been delivered. Customer care is dumb as trash. Fraud team that addressed the issue was useless and totally hopeless.

Holidaying in Thailand when I cancelled a booking with Trip.com. The refund never showed up in my visa account. I contacted Trip and they informed me in writing that it had been refunded and to contact my bank. I started the enquiry with ANZ support at 11am and got a response 3 hours later. The messages went back and forth for the next 9 hours at… Read more

approximately 2 hour intervals with no satisfactory solution. Final response at 3:25am. A 16.5 hr waste of time. Banks, especially ANZ are no longer helpful and are only interested in taking your money and reducing services (if you can call it that). I have a Wise account and they are very helpful, I believe that ANZ are an antiquated bank with an arrogant approach to their customers!

Incredible difficulty getting a real person on the phone, not able to be identified, after I finally did get someone, so had to attend a branch - nearest- an hours drive away!!! Get home and problem not fixed. Difficulty - and no one able to help on phone again . Told I need to go back to the branch - again!!!! - I don't use/ nor want to use … Read more

the app - I am set up for internet banking but cant do anything on it! The whole thing is a total disgrace!! My advice to anyone is - have absolutely nothing to do with this "Croc' of sh*t that calls itself a bank!

We recived an email from ANZ requesting that my wife "re identify" herself. This function can supposedly be done online. My wife no longer has a driver licence, but has a current Medicare Card. Her middle initial does not appear on the Medicare Card, but according to ANZ this is not an issue. Simply type in the middle name and proceed to the next… Read more

question. We tried this process about 7 times and recieved the same response each time. i.e. the deatils as submitted do not match. My wife suffers from dementia, and has very poor mobility. We had not other option but to go to an ANZ branch. To get your foot in the door at ANZ requires one to make an online appolintment. The lady at ANZ also had the same problem and could not get the Medicare card to match up. They agreed to aceept a NSW photocard for ID purposes. We have bewen ANZ customers for over 20 years but still we have to put up with this sort of nonsense. I would strongly suggest that ANZ gets its act together and stop pushing people around like this. Like all the others out there ANZ is run by an arrogant bunch of totally uncaring people. A total disgrace. ANZ needs a wakeup call.

Applied for a credit card, then received a call from ANZ customer service assistant based in India. This person based outside of Australia had access to all my personal sensitive information. Will never do business with ANZ again! Show details