Customer service is non existant
Found an unauthorised transaction on my credit today so took the report steps as on the ANZ web site.35 mins to talk to a customer service person who transferred me ,10 more mins then the phone rang out.So drove 20 minutes to my local branch and waited another 10 minutes outside before being talking to a ANZ person who told me sorry no appointments today ring the ANZ help line.,just been there.Been with the ANZ over 20 years and have my personal and business banking with then time to look at a bank who cares about their customers.Still have the unautorised transaction to sort out.Tried the complaints hot line no answer after 25 mins.Just terrible service,Paul
Internet Banking Down
Internet Banking down on a Saturday, finally got through to the overseas call centre to be told that “hoping to have it fixed in a couple of hours”. Completely inexcusable for a bank that makes $3.7 billion a year and they can’t even manage their internet banking system properly
Domestic Transfer Fees
The bank charges you a $28 fee if you want to transfer anything over $25,000. Ridiculous. Never experienced a fee for accessing my own money with any other bank. Pathetic.
Beware of Fake Interest Charges
I have been with the Bank 40 years in NZ and Australia. Lately the bank has been unreliable and totally lacks customer service. The service there is , is dictatorial and overly assertive. Everything is for the Shareholder, Not Customer.
Although I never take cash advances and pay my full amount due before the due date every month. I made a mistake of buying lotto with the card 3 months ago and am still being debited interest.
I have requested that when a interest debit is listed and you click on it then it tells you the date of the applicable transaction and its value.
All TOO HARD. In my view because it makes it harder to scam people.
This Bank for this day and age is an absolute disgrace
I have been with this bank for 18 years, Time to leave and take my Business with me.
Incompetent staff, I have to call numerous times for the same issue, as no one can do their job.
Disgraceful disregard for customers and those who have had their wages delayed.
As a customer of more than 15 years I have seen a gradual decline in customer service - Of which much has been moved overseas.
Internet banking has always been clunky, and nowhere near the standard of other banks.
Recent updates to internet banking have delayed wage payments to staff from the usual same day transaction to presently 5 days and counting - I am not the only customer with the same issue, thousands have not been paid, by not fault of their employers, and this isn't the first time this has happened in the past 12 months.
Customer service has been numb - Blanket responses without any offering of assistance to rectify the issues.
Searched 22-26 Oct transactions. Select print - only one screen of transactions prints, and this is only a portion of all the transactions I need.
To overcome, you have to scroll down until all of the transactions load (pages); then print. Time inefficient.
And the "letterhead" automatically produced takes up more than half a page.
New Website layout inside account login
Looks confusing and really can't find how to change it back.
When first logging in the first thought is this is not anz but when looking at the amounts I agree with so I guess this is the mess that they left their layout in.
I use Chrome and it looks terrible.
In pandemic the worst bank I ever deal with for last 35 years to find who supports customers and who sucking blood
I advise any one think twice before dealing with Anz
Cheats on car insurance
Overpriced me by 300% what cheats are making the profit This company is making profit from by someone or some managers are getting extraordinary amounts of payback this is incorrect and wrong and disgusting
Absolutely abysmal experience
I've had nothing but hassle since becoming an ANZ customer.
Recently, I received a letter stating they were removing my credit card benefits. I called to see if they could reduce of waive the annual fee in recognition of such. Instead, I spoke to nearly a dozen different reps who offered different things, had different understandings of the card and no idea what had been said by previous reps. It was almost like I was talking to five different banks.
It didn't help that the call quality was very poor and kept disconnecting. The customer servi...ce, particularly from Australia-based reps, was very condescending and rude. After asking for the manager of one rep, he wished me a good day before hanging up. Since decided to simply cancel my card and not bother with ANZ again.
ANZ have disappointed me for the final time.
I have checked my statements recently to find several unauthorised transactions from unknown overseas accounts totalling over $200.
ANZ “investigates” after I complained over the phone. They got back some time later and had investigated the wrong transactions from fuel stations that were clearly authorised.
They refuse to reverse the transactions and told me to close the account and open a new one.
I will be doing this but with a bank that shows some competency and values customers security. Poor form ANZ
If you’re looking for bad customer service ANZ offers it...
I have been with CommBank for 20 years however have held a mortgage through ANZ for 3 years, I never realized how great CommBank are until I had to deal with ANZ.
ANZ takes the award the worst customer service I’ve ever received.
I recently have gone through the process of splitting loans to get a lower interest rate and a fixed/variable loan.
To say I’ve spent hours on the phone is an understatement, each time on hold for approx 1 hour.
My paperwork got lost, which was admitted by staff and then was told contradicting information every time ...I spoke to someone about removing guarantors. And everytime I did speak to someone I would have to explain everything over and over again... In the middle of this was sent another customers documents via email which included all their personal information and banking details. I then made a complaint and it took over a month of the complaint file to be allocated to someone. When I finally got a phone call it was apparently all my fault and because I wasn’t at financial loss (technically I am because of the % change) there was nothing they could do. You really need to do better ANZ! Customer service, training and privacy are not up to scratch! You’ll be losing me as a customer!
New $45 pm transaction fees
Been with anz since 1999, in process of moving to people’s choice. Started betting charged 45 pm for excess internet transactions
Thanks anz for not listening to my concerns - I had to move my home loan three years ago for similar reasons - I will now just have to spend a day moving all my direct debits And telling everyone person that will listen how unprofessional you are. It is 2020 how can you charge so much for internet transactions between accs
Worst bank ever
Worst bank I have ever worked with. Absolutely poor communication and in no way user friendly. Staff are useless and completely incapable. You can’t send you statements anywhere because Anz code everything - why would you need a password to access a statement which is for your own personal use ? Once they send it to your email address which is secure enough ? Like PDF and back off . Like such a crap bank. Would never recommend I cannot express how useless they all are. If you ever need your documents prepare for 4 day wait just to get your own ...info sent to you in a PDF... but even when you do get it - you can’t send it to anyone (like if you are getting a mortgage sorted) they send passwords for everything and it is just not necessary! So crap
Awful customer service, i no longer will pay for this absolutely dismal
After a while of getting unauthorized transactions from my paypal, i called to enquire and was told that yes anz would allow for my funds to continually be stolen, i was complaining as a single mother they put my bank account way into the minuses and continue to do so illegally as i explained i dont have an overdraft and i never consented for an informal overdraft, i basically told TOO BAD, that yes ANZ will continue to let paypal take my money even after i had removed my card from paypal, i work online so i do need paypal to be paid, ive never...had this experience with westpac and commonwealth! looks like it time to go back. i will not pay bank fees too a bank that think that this ok to do and then to talk to their customer the way they do. I will be closing my account this week
worst customer service ever
I try to close my account, for some reason it cannot be done online and on the phone I waited for more than 30 mins and nothing is happening. I did not activate my account and I just received a mail that ANZ keep me charging $5 per month. This is completely ridiculous.
App needs to be more user friendly. Hate the new location of the profile icon, it was better in the top right hand corner.
Bank should award customers for not missing mortgage payments. I.e. gift card, 1x month of no mortgage repayments, discounted annual fee for being a reliable customer/mortgage payer.
Annoyingly convoluted registration
This bank needs to streamline their online services. It is extremely confusing working out which numbers are needed where. It is possible to be secure while also keeping things straightforward. I've been given a ton of different passcodes, successfully logged onto the app, and am now locked out of online banking using the exact correct details I've just been given. Stupid.
Doesn't look after loyal customers
I've been with and for nearly 4 years now, originally moved to them from st George because they approved me for a $5000 loan, I never missed a payment, I paid it back in half the term of the loan and then after I asked for another $5000 advance and they knocked me back like some sort of 'liability'. My circumstances hadn't changed in fact I'd moved back home so I wasn't paying rent, it just really makes you feel like a loser getting rejected by your own bank for such a small amount with no reason given. I thought maybe it was because I had too ...many loan requests in a short period of time so ive wait nearly 2 years and again, rejected. I'll be moving to something like commonwealth after this. And seriously anz, get onto careless cash already for the very few atms you have around.
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