16% increase in premium is excessive
Received my renewal notice and was initially surprised at the increase in the premium. On further perusal of the documentation it came to light that my car was insured for the same amount as the previous year (I don’t think a Camry would hold its value, but maybe they do), but more surprising was the 16% increase . There was a blurb as to why this was the case, but sorry, the blurb did not wash. I did phone and advised that I would be cancelling the policy, as I had got a quote over the phone from RACV for some $240 less. Exactly the same mark...et value and excess, so apples compared to apples. The officer came back with a loyalty discount of $40 odd. Given I currently have 2 vehicles both Insured with APIA for over 6 years, no explanation was given as to why the supposed loyalty discount was not applied in the first instance. I do not believe that APIA really has the interests of seniors and pensioners at heart. APIA’s interest is APIA’s, but clever marketing implies they are looking after the seniors market . Shop around, get some quotes , you will be surprised.
Wouldn't touch it with my enemy's vehicle
Shocking service & result. They wrote off my car without even phoning me so the first I knew of what was going on was when I got notification from the Dept of Transport of my plates being returned! So started 3 months of absolute hell-waiting hours to get through then,dealing with people who had no authority to speak with me. Supervisor telling me I was wrong & that my number plates were still on my vehicle!?! Saying she would call me back & never did. Passed on to second Supervisor. Same treatment. At 61 years of age, after weeks of being mes...sed around,I had to get my male Friend to act on my behalf in order to start resolution happening!An Absolute disgrace Apia,you should be ashamed of yourselves! Wake up! This is 2020!!! Then... the First Assessor, again,couldn't do anything so I was passed on to next one! Apia only got one quote & what a surprise! It was $1000 more than the value of my car,according to the "repairers" they use. Eventually,this Assessor said I must pay the $500 to get my own vehicle back & that he would put in a separate Claim for payment to get my vehicle back on the road,plus extra for the time & effort I had to go to in order to get my car back. I said didn't want to take payment before EVERYTHING was finalized with Apia.He assured me that this was the best way forward & that I would "more likely than not" receive payment for the new claim,especially as it would be reviewed by an "independent & unbiased" reviewer. So I trusted him. Took the money,minus what they charged me for my own car & took my car to my own Mechanics. What champions! Magnificent Martino's! They got the new parts within 5 days that Apia's "repairers" said they couldn't get! Martinos fixed my car plus did extra such as fitting s new wheel strut as an extra safety precaution -which was not quoted for by Apia's "repairers". They fixed all the scrapes & scratches on my precious Little Car & gave me 2 new tyres,that needed replacing & weren't covered by Apia's quote! They comprehensively checked my car over & paid to take it over the Pits for me. And.... Came in at $2107.45 CHEAPER THAN APIA'S "repairers" QUOTE!!! And I got my car back within 8 days!!! Not 3.5 MONTHS!!! And,I am very pleased to say... She's driving like a dream. I am so glad that she wasn't scrapped or sold to someone else for less than what I had to buy her back for. And,guess what??? My "other" claim was turned down by the "independent,unbiased reviewer in an email with a "Suncorp" letterhead!!!!! I phoned to cancel the other policies I had with Apia this morning & was so relieved to put the phone down after I was again told "that Apia always do their very best for each & every Customer of theirs & that she is sorry that "I FEEL that they didn't treat me well"?!? REALLY??? How would she even begin to know how I was treated! STOP putting the blame on your Customers & START treating them well,especially loyal & faithful Customers!! When &/if you mess up,please acknowledge that honestly & openly & rectify ASAP & don't try to hide behind "fine print". WRONG is WRONG & never can be RIGHT,no matter what! Very disappointing treatment. I will DEFINITELY NEVER BE BACK FOR MORE! And,wouldn't recommend Apia to my worst enemy.
Dishonest, incompetent, inefficient, infuriating overseas call centre
They insisted that I use their repairer and that I had selected this option on the original policy . I asked several times for a PDF of the policy but it never came.
They have a call centre in The Philippines staffed by people with poor English skills.They made numerous mistakes which were IMPOSSIBLE to sort out because of the language skills.
I found myself doing a lot of the work that they should have done.
Two final points:
1. Don't ever ever use Apia.
2. Don t believe the good reviews. The word choice, style of expression etc point to them being written by 1 or 2 individuals but you probably guessed that.
over the last 3 years.... the premium rose from $50 a month to over $70 a month this year $853 for the year for a 10 year old Commodore...no claims ....got a quote from RACV....$256 cheaper....Apia have a kilometre range of 5000 to 10000 kilometre ....for that discount ??? RACV have no range restriction....
Very long time to get car assessed
had my parked car damaged badly 2 weeks ago and have been told still has not been assessed I find this far too long to wait, not happy with time
Getting older doesn't mean I got lobotomised to good service!
Turning 50 recently, I switched my car insurance over to APIA, looking to benefit from lower premiums, what I didn't realise was the true cost of switching.
Needing to fix my vehicle after a minor accident, the service I've encountered has been nothing by a disaster. Having to leave my vehicle for days on end for inspection assessment, needing to go to multiple repairers, waiting weeks to have it fixed and having to travel +40 mins to the nearest repair who could do the work. The time and money wasted can't justifies the small cost saving.
Their ad says 'I wish that I knew what I know now', too right. Don't use APIA, you pay for what you get. Going back to Coles Car insurance by far a better offering.
After receiving my car insurance renewal I noticed that my premium was 8.7 % higher than the previous year and to add insult to injury my car was insured for $1400 less I called APIA to see if they could do less but the best they could do was take $30,00 a year of the price even though i had been quoted a policy that was $210 a year lees for an identical policy. This company promotes itself as looking after pensioners but in my opinion pensioners would be better served by shopping around for a better quote from a insurance company that looks after your needs and does not treat you like your a idiot.
Would definitely recommend APIA car insurance
We lodged an online claim on Sunday afternoon, APIA rang back on Monday and the car got picked up by a tow truck within an hour or so. As we live in country Tas this is quite remarkable. Car was taken to be assessed. Since it was written-off we had pay-out in our bank account by Friday of the same week. Super quick and friendly.
Reasonably priced comprehensive car insurance
Called the Apia help line to renew my car insurance. Was attended to and assisted quickly. Renewed my policy without fuss. Recommended insuring through Apia if you're over 55 for seniors discount
- Car Insurance - Comprehensive
- Verified customer
Thank you again APIA, lifesavers and tremendous to deal with.
I spoke about how I got car insurance with them in my house & contents insurance review on this site. I am now very glad I got car insurance too... as APIA continues to shine. This time it was for what ended up being a total write off on my motor vehicle, just before Chrissy in 2019. This claim has now been paid, and is in my account.
APIA sends you off to SMART for the assessment and the fix of your car if it is not too difficult. In this case upon initial inspection mine proved to be, and it went to another repairer who deals with the bigger...and more complex evaluations. Both car assessment/repair entities here (in SE Qld) were highly professional, great communicators and rapid. The whole thing was made utterly painless by APIA (especially after the initial trauma of it all) and they were 5 star sterling in their service the whole time. Yes motor is a different division to house. But they did this perfect job whilst the whole house insurance sector is undoubtedly simultaneously reeling from payouts for the massive fires and home losses of late 2019. Wow. Thank you APIA--I still just cannot recommend them enough.
Excellent service and value
Great value saving alot of money now. Excellent service from your staff member . He was able to answer all my questions. First time I have been super excited about my age. Finally i am old enough to use Apia
I recently received my Comprehensive Car Insurance Renewal from APIA and noted that although the agreed value for my Vehicle had been reduced by over 34%, the premium had increased by nearly 10% - less value for a higher price. I then checked with other companies and although some were slightly higher most were lower by as much as 21%.
I was curious as to whether APIA was taking me for granted as an existing customer so I went to their website, entered all the same details as quoted in the Insurance Renewal with the exception of my Registration...
Unreliable computer system, never use again
I have been using APIA for almost two years and rang them today to arrange for an update of the policy. It was too bad to hear that they could not identify myself with my policy number. The guy on the phone spent about 10 mins to check my name, DOB, Car rego number, insured car model and finally said that the data provided by me did not match the system. In fact, I was just spelling the details to him by reading from my policy. What a joke! That is to say, I may not be able to make any claim due to the data mismatch. Even worse, when I asked fo...r an APIA branch address so that I can go there and explain my detail and the response was NO. Very unhappy with the experience and a lot of frustration. Stop direct debit payment with my bank immediately. Never use APIA again as it cannot provide any protection.
After over 40 years of driving just had my first claim, the accident happened last Tuesday APIA told me to take the car to THEIR "approved repairer" Capital Smart an hour away in Booragoon I arrived on the Wednesday and they took one look and said we cant fix this here and sent it to their other depot THREE days later I get a call to say they cant fix it either so they then sent it to yet another repairer who even now haven't even LOOKED at it I rang APIA to speak to a manager and lodge a complaint I was assured they would call me back and gue...ss what not a peep the took the excess instantly but now it seems I can wait and why not they've got the cash, it's as the song goes "wish I knew what I know now " how true. Shame on you APIA seriously not happy...
Pleasant staff, very efficient.
Been with them 2.5 years, low prices, protected No claim bonus on both our cars. Partner went to their recommended repairer who unfortunately painted the rear bumper the wrong colour! [It was the original 6 yea ar old colour,but the car naturally had faded, & they did not match it. I did not notice until 2 months later.] Apart from that, they have been great.
I had Car and Contents insurance with APIA had an incident when I went to claim with Contents made complaint I left to join NRMA and they are still taking money out of my account ? Dont go with APIA I made complaint all they could do was blame computer?
You Cost Us Money
Apia is happy to take you money and for the last 4 years I agreed to the premiums charged.
Unfortunately I had a claim on a caravan because of a break in & theft. Apia advised 2 repairers they deal with and both a fair distance from where I live; neither said they would do the job, no reason given.
Major debates with staff who did not know the left hand from their right and so much miss information.
Found a repairer close to home and advised Apia and you guessed it "their one of our preferred repairers" really. So now time for the renewals, pre...
Terrific service !
Within days of lodging an on-line claim we were contacted by Apia and literally wheels were set into motion to repair the damage as soon as possible. Booked into the repairers a couple of days later. Dropped of the car, Apia organised Uber to the nearest Hertz rental to keep us mobile. Three days later and despite an overlapping weekend, I was called to say the car was ready. Once again Uber was waiting at Hertz to take us to the repairers, who offer a Life-time guarantee on the repair! The whole process was seamlessly with minimum of fuss. The car looked was perfect. Top rating for this service, which we think was value for money.
Dishonest, Corporate greed at its finest
The only reason APIA specialise in seniors is to take advantage of the disadvantaged! They added a four hundred and fifty dollar door to a car accident claim taking it over the $3000 excess by $6 so they could write the car off and hence pay out $2300 an absolute rort. taking this to AFCA. They shoudn't get any stars at all. I feel like I'm living in Nigeria !!!
Insured since 2005 Bad value car goes down in value insurance price goes up
Moved to western QBE yesterday full comprehensive $480 per annum half the price
My latest car insurance renewal from Apia is over $100 more than last year! I drive less than 2,000K/year, have never had a claim and have been with Apia for years. It feels like a greedy grab and I'm definitely not staying with them. The blurb they give you to qualify their upping the premium would probably never happen, they must think people come down in the last drizzle. :(
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