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Apple Physical store

Apple Physical store

1.8 from 107 reviews

Reviews

1.8

107 reviews
5
(15)
4
(4)
3
(2)
2
(7)
1
(79)
  • Product Quality
    2.6 (72)
  • Return Claim MadeYes (22) · No (57)
  • Customer Service
    1.8 (73)
  • Warranty Claim MadeYes (26) · No (48)
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Hilda V.

Hilda V.South East Queensland, QLD

There was no 0 star option

published

OMG!!!
Wish i found this page earlier !!!
200% true 1 star reviews!!!
Worst customer service ever.. that's the reason i sold my IPhone 11 pro after only couple months after purchase.
Lost so much money but i thought my peace is worth much more.
Gone back to Samsung/Android
I'm now happier than ever!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Absolutely Terrible Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationApple Australia
Warranty Claim MadeYes
Product PurchasedApple MacBook Air 13-inch 2018
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Sarra

SarraMetropolitan Adelaide, SA

  • 9 reviews

The BEST CUSTOMER SERVICE at Apple Rundle Mall in Adelaide (SA)

published

The guys at Apple Rundle Mall store in Adelaide offer an INCREDIBLE CUSTOMER SERVICE... every time I have been there and had an issue with my phone, I was taken care of. Everyone that served me was helpful and professional, kind and made me feel good about any questions I had. I own an Iphone 11, MacBook Air and an Ipad 6th generation... and I love apple products. I've had some issues with previous iphones but I must admit, every time I visited the Rundle Mall store it was a very positive experience.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationRundle Mall Adelaide, South Australia.
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
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Howard J.

Howard J.Sydney, NSW

30 years of Apple and now I am thinking of other options

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBondi
Warranty Claim MadeYes
Product PurchasedApple iPad (7th Generation)
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Kim R

Kim RGreater Melbourne (Inner), VIC

Wonderful experience at the Chadstone Apple Store

published

Jack was patient, knowledgeable and extremely personalable.
He took the time to go through everything and at no time did I feel he was rushing me to make a decision.
Even though I decided not to repair my old computer he was happy to help me set up my IPad and demonstrate some of the functions.
Very pleased with the service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeNo
Product PurchasedApple Magic Mouse 2
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red s.

red s.Greater Melbourne (Inner), VIC

  • 2 reviews

NEVER BUY APPLE

published

Took a laptop for repairs and they said would fix flickering screen for no cost! Get a call a few days later telling they found the screen was not faulty so a board had to be changed at a cost of $600! The criminals just suck u in to leave the unit there and pluck some ridiculous figure from there backsided to make extra money! Pack of criminals! Apple has made me sick! I urge anyone not to buy their overpriced rubbish that last no more than 3 years!

Customer Service
Product Quality
Return Claim MadeNo
Store Locationhighpoint maribyrnong
Warranty Claim MadeYes
Product PurchasedApple Macbook 12-inch 2015 Early
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Ekta

EktaPerth, WA

  • 2 reviews

The service at Gineus bar is not Genius at all !!!

published

Worst service experienced at Apple store Perth City. One Apple rep was serving three different customer at the same time.. not consumer focused at all... had to wait...wait... and wait for hours as she was just switching between three consumers and finally ended up without any solution.... and Apple rep was insisting me to buy new product.... Soory mate! Your service sucks!! No more business with you guys.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple store, Perth City
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Terrible customer service and Fragile product

published

Recently my 1 year old watch happened to unpair with my phone. Despite of trying every advice on Apple website and internet but no success to repairing it. Unable to make a reservation online so I went to the store and got told to come back another day at 9:30 with lack of interest to know the issue. After I refused to comeback another day he then booked me in to see a bloody Genius Bar at 3 hours later. Wasting my time and money. I will never ever buy any Apple product again.

Customer Service
Product Quality
Product PurchasedApple Watch Series 3 GPS + Cellular
Sophie

Sophie

  • 4 reviews

Horrible

published

Had to wait in line an hour before the store opened and then was told to come back tomorrow and repeat the process again as they were booked out for appt for later that day. So went back the next morning, waited another 45 mins, booked an appt to pick up my new Mac book for later that afternoon (after work). Arrived at the appt on time and was told that they had sold out of the product and that I to wait potentially a month for it to be restocked. Went straight to JB (should have done in the first place) and they sold me a laptop and at a better price than Apple and they included the USB converter for free.

Customer Service
Return Claim MadeNo
Store LocationCarindale, QLD
Warranty Claim MadeNo
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Julia

JuliaSouth East Queensland, QLD

  • 3 reviews

Time wasting

published

I need my phone looked at as it keeps turning off. Did the online diagnostic and ok. Can’t book an appointment on line, so go into the store. Book an appointment in 2 hours - 2 an half hours later still waiting. When I check they said it’s another hour. I bet if I was buying something they’d be quicker! Poor show Apple

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
Warranty Claim MadeNo
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Jane

JaneGreater Melbourne (Metropolitan), VIC

  • 7 reviews

APPLE SELL PRODUCTS AND THEN REFUSE AN APPOINTMENT TO HELP ME.

published

I purchased a new iPhone at Southland Vic,the girl was polite and helpful but didn’t transfer my data from my old phone,said she couldn’t.After ringing Apple for an appointment for follow up help,no appointments available!Told I would need to go to Southland and queue up to make an appointment for another day.
I am elderly and trying to self isolate,I have no one to help me,my emails are not coming through.DISGUSTING SERVICE APPLE!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthland Vic
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 16GB
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A.D

A.DSouth East Queensland, QLD

  • 8 reviews

Really rude staff

published
Customer Service
Product Quality
Store LocationRobina
Product PurchasedApple Macbook Air 13" 2020
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Elisy

ElisySydney, NSW

  • 4 reviews

5.00pm

published

Apple miranda :Worse experience by Chris Aylord- i think he gave a wrong name too perhaps.no name tag so not sure.horrid waste of time as he attended to people buying hoods not repairs.i have 9 apple products thanks to bad service moving to HP and samsung .
I dont need attitude from your lay service people claiming to be managers!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMiranda apple store
Warranty Claim MadeNo
Product PurchasedApple Macbook 12-inch 2017
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1 comment
Elisy
Elisy

Apple is a rip off

Katia B.

Katia B.South East Queensland, QLD

  • 4 reviews

Quick and easy

published

Always quick and easy service. My phone stoped charging. It was way out of warranty. We came to the store and they fixed it within 2 minutes without any charges. Alway nice and friendly atmosphere even though they are always quite busy

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
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Mimi

MimiSydney, NSW

  • 2 reviews

If I’m lucky my phone will work? If I’m not it won’t!!

published

I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHornsby
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
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fred

fredSydney, NSW

Apple service

published
Customer Service
Product Quality
Return Claim MadeNo
Debbie

DebbieVic

  • 11 reviews
  • 1 like

Apple support -disgraceful

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Product PurchasedApple Watch Series 5 GPS + Cellular
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290373m

290373mGreater Melbourne (Outer), VIC

  • 10 reviews

Absolutely terrible service. Trying to get rid of the customer for every price

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeYes
Product PurchasedApple iPhone XS Max 64GB
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Ladyandthetiger

LadyandthetigerSouth East Queensland, QLD

  • 23 reviews
  • 1 like

Long wait for lousy service

published

Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane cbd
Warranty Claim MadeNo
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Hate Dell

Hate Dell

  • 17 reviews

Not so smart

published

It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCarindale
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
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