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Apple Physical store

Apple Physical store

1.6 from 156 reviews · View Statistics
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Reviews

  • Product Quality
    2.2 (103)
  • Return Claim MadeYes (33) · No (83)
  • Customer Service
    1.6 (114)
  • Warranty Claim MadeYes (36) · No (76)
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Hayth
Hayth
  • 6 reviews
  • 6 likes

Lost me … after so many years with iphone, MacBooks or iMac this is it.. no more bad apple

published

Worst Monopoly in 21st century.. overpriced products .. overdone services… always feel helpless as a loyal customer.. technical support is crap and literally very pricey.. after sought some help for my MacBook Pro blanking screen last week (July 2021) their estimated minimum bill can easily buy me another labtop with all upgrades you think of… bye apple for me it’s no more.

Customer Service
Incentivised Review No
Candy B.
Candy B.Greater Melbourne (Inner), VIC
  • 3 reviews

Join the Product recall loser lottery!

published

So the iPhone battery case is faulty and to get a working one due to the recall (they don't hold charge only when plugged in...yep fkn useless) so I have been told to just keep going into apple store line up wait go back when they will see me and hope that i get a product that happens to work.....SERIOUSLY I could visit the store daily for a year and may get every single uncorking apple case....surely this is illegal to sell a product knowing it won't ever work? DON'T BUY A BATTERY CASE

Product Quality
Customer Service
Anna
AnnaGreater Melbourne (Inner), VIC
  • 5 reviews
  • 11 likes

Crapples products - expensive built in obsolescence

published

I absolutely dread going to Apple . Over a decade long experience , invariably there’s poor service , snooty staff , products that are expensive although not terribly reliable , always with built in obsolescence, and with technical support that rivals Telstra with incompetence .

Product Quality
Customer Service
Incentivised Review No
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Ankush
Ankush
  • 4 reviews

Very poor Service, Expensive prices and doesnt support customer with Care +

published

Visit Apple Chatswood Chase (Sydney) . Phone was in care + and battery issue.
Phone was just over 1 year old, guy said it battery is not covered.

Recently, when i check on their website get to know that batteries are covered in care +. But now i have sold my phone.

I would rate negative -10 to apple for misguiding customers

Ryan
RyanSouth East Queensland, QLD

Deal with the manager of Brisbane Apple Store

published
Customer Service
Incentivised Review No

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Absolutely disgusting, I cant believe it.

published

Subscribe to notchharrison on YT, and follow i_dont_speak_cap_lol on TikTok. :) PLS sub and follow if you see this I need it. :)

Product Quality
Customer Service

Purchase Brand New x2 I•Phones : IPhone 12 & SE.

published

Little bit disappointed regards to Accessories which are not included such as Chargers & Headphones... Aren’t like all previous series IPhones I’ve purchased they are all included in the package...

Product Quality
Customer Service

Apple makes bad products

published

My iPad when it was under 3 months old. Lost battery very quickly. Went in to try and get it fixed and they didn’t do anything. Now it can be on 100% charge and within only 20 minutes of using it be on 10%. The charging cable I have for it is only 4 months old so it’s obviously the iPad. They make them so the battery runs out very quickly so you need to go buy a new one. But I will never be buying anything from apple again. Samsung will be next once it completely dies. Terrible company and product. Make it so it works for 10-15 plus years or don’t bother making it at all!

Product Quality
Customer Service
ScottRock
ScottRockSouth East Queensland, QLD
  • 53 reviews
  • 27 likes

Why buy from Apple?

published

I went in to Apple to buy a new phone. I stated to Apple employee I wanted to buy a new phone. She replied, “I need to add you to the shopping list.” I asked, “How long will that take?” She replied “About 15 minutes.” So I left.

If I went to another store like Officeworks or JB, they would grab the phone, ring it up, then I’d leave. That’s it. But at Apple it has to be an event. So why even buy the product from Apple - especially if it means waiting 15 minutes? What’s the point?

Customer Service
Incentivised Review No
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Bill R.
Bill R.
  • 2 reviews
  • 1 like

After an update my iMac died. They said my 8 year old iMac was faulty due to being that old.

published

After technical conversations with the tech team and care support they stood their ground on their product. I suggested to give me a discount so I can buy a new one since I have to pay so much on data retrieval which I am dependent on for my business. I have no option but to pay a data retrieval specialist.
I only use apple products and have done so for ever, I run 2 businesses from home. But it's horrible to experience complete data loss after an update.

Product Quality
Customer Service
Disenchanted
DisenchantedSydney
  • 6 reviews
  • 5 likes

New Appointment System Sucks!

published

Found out yesterday while queueing up at the Chatswood store that one has to make an appointment these days to even check out the new iPhones. You don't need an appointment to buy a car but you sure do if you want an iPhone. OK, so we made the appointment and was told to come back in one hour. After one hour we went back and had to join the queue again and after that was told to join yet another queue. Waited at the queue for another 10 minutes. Yeah, Apple, no thank you. You are not that great. In my family we have one iMac, one MacBook Pro, four iPhones, two iPads. We have made a decision to move away from Apple.

Customer Service
Incentivised Review No
Atul
AtulGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Apple Store - Maribyrnong - VIC - Selling life time apple care plus to customers. No such product exists

published

iPhone 12 pro max purchased from Apple Store (Maribyrnong - VIC). Apple sotore sold me apple care+ for lifetime and charged me for it. The sales representative repeatedly said that the warranty is LIFETIME.

Incentivised Review No
rcpje
rcpjeSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

apple are the worst

published

if you want to get lied to used to gain access to your cash go to apple, once they've milked you for what they can they will treat you like an idiot. STEER CLEAR OF APPLE

Product Quality
Customer Service
Tom
TomSydney, NSW
  • 4 reviews
  • 1 like

Interest free period what you’re not told…..

published
Product Quality
Customer Service
MC Beny
MC BenyGreater Melbourne (Inner), VIC
  • 6 reviews
  • 9 likes

Terrible waiting time with appointment.

published

I was waiting over 1 hr with a appointment at 12pm. The whole system todo with customers waiting is terrible..do not get a appointment ! Do wait in line because with a appointment you will be in the same line as everyone else and you wasted your day waiting around. I purchased a laptop $1500 but treated outside the store unfairly .The 3 team members found it funny when I argued my point.outside staff unprofessional. highpoint store vic. ( buy online )

Product Quality
Customer Service
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