Apple Physical Store

I arrived at the Brisbane City Stire 10:45 needing support for AirPods Pro 2 which had failed after only 2 years. Originally told 20-25 minute wait. After 15 minutes told it wouldn’t be until 12. At 11:53 hit a message saying they were ready. Checked back in and half an hour later still waiting.

I've been to Apple (Physical) Store three times. As always they insist on an appointment. They've never attended to us within 45 minutes of the appointed time. This last time my parking expired because the store staff were running late as always. I HATE the Apple Store. Apple seems to go out of their way to hire the most arrogant people they… Read more

can find. My wife now refuses to ever go in there again! Apple stores only destroy Apple's reputation. Oh, did I mention I came home without any way of having my Mac fixed.... Apple physical stores - Absolutely useless. Not at all customer focused.

Where is the thought for elderly people? My mother is 85 and she forgot her phone password, it locked her out. We went into Apple Fountain Gate and they were TERRIBLE! No compassion, no empathy, no care. Our options were 1. Wait for 3 hours to see someone or 2. Take the next available appointment which was Sunday at 12.15pm. Prior to the… Read more

appointment my mother had a serious fall, appointment was not attended. I cannot make another appointment on line nor can i get through to the store itself! NOT GOOD ENOUGH APPLE. Our elderly do not understand modern technology - NOR is there any thought for the elderly at all.

Really poor service for repairs. My work phone needed the rear glass replacing, so my wife was going past the Apple store in Chatswood on last Friday and checked in for what the process should be to get it done as quickly / easily as possible -… Read more

given my work phone is also my mobile internet etc etc....spoke to someone who said there was a booking avialable at 10 am Monday, and as that was early in the day it should be able to be done quickly. When she arrived for that appointment she was told there was no stock available to fix the phone....no call beforehand to mention that she was wasting her time to come in, even though it had all been flagged in advance. Given I was already without my phone she was pushing to see how to get it done still, and was told that Castle Hill had stock, so she had to drive over there, or just re-book to come back. Did go over and get the repair done, but discussions with customer service in between times were hopeless, with no understanding of the unnecessary time wasted by her, and the additional time I needed to run a small business with no phone...and now being told that whilst she was intitially offered some AirPods as compensation (which are of no use to us), that there is nothihg that Apple has done wrong according to their standards of customer service....really??

Horrible customer service at the George street Sydney Apple store. Manager Co was unwillingly helping me to sell products. At the end he found the product I needed and refused to price match. I did the price match few days before at the Broadway store without any questions asked. I asked him to keep the products to himself and refused to buy and… Read more

bought them online with 8-10% discount. I wasted my time assuming that I would get a good customer service and support from the Apple store and I was wrong.

Never again will I buy apple products via gift cards. These guys are hopeless. They had the phone in stock in front of me. but made me order it onlline in store and now have to wait 7-10 days for delivery. And I needed the phone urgently. Shameful. Show details

I bought several gift cards at the store. I got home to redeem one card only to find it was already redeemed. Can't imagine how that would be. I contacted Apple about it. They want me to wait another 2 weeks to hear back from them. I sent everything about the purchase to them. So that will be 3 weeks now. I want my money back, it's a lot. They do… Read more

not contact me at all, the store can't help, apparently. Pretty peeved! No more Apple cards for me, this is the second time in 2 weeks this has happened to me there. Something is wrong. Avoid that. Legal action next.

My husband and I bought new iPhone 7s a few months ago. My husband, who has neck and shoulder issues, decided father would like to trade his phone in for another iPhone 17 that’s weighs less. He went to thr store today to find out he can’t do that. They dont trade in the current model phone even for another current model phone. He has to wait… Read more

until the iPhone 18 is released before he can trade it. Such rubbbish. They should rethink their policies and treat their customers with compassion,

My dog broken the screen bon my iPad was qputes $45 I took it the authorized dealer they quoted me. $900 and I lost the tip of the 2nd. Generation pencil they quoted me $50, Show details

I recently purchased an iphone 16 & within about (3) weeks it refused to charge up ; no matter what charging method I tried . To their credit jb hifi exchanged the phone for a new one & everything was fine ........... Until ........I made the mistake of updating it to 26.1 ; then the phone went berserk. Whom ever formulated the update is a… Read more

lunatic . !! I will never update my phone again because the updates are all rubbish . !! My advice is do not... Repeat do not update to 26.1 because you will be sorry .

Do not buy apple products because there no service and cannot make complaint, very bad!! Subject: Complaints many times I have made a complaint to the Apple store manager long time ago, the manager called me back told me to invest it, but nothing happened later. Your staff terrible rude,the store manager never get back to me! Your staff… Read more

themselves didn't know the functions well and couldn't explain properly. How did you train your staff??

Your Apple store staff has no knowledge and experience and training to answer questions, significantly wasted my time and very rude, and no consequences. Very bad management and services. I don't surprise because always like this I believe.

I bought this $500 watch, I have been to the store two times to confirm the watch has a function to call ambulance by itself. Then I have been told yes, it can do! After I purchased, I have been told the watch can call ambulance by itself only when you fall over. No one showed me the functions related emergency correctly! The reason I gave one star because the store very noisy (so many people wasting time like me). I have to speak louder, then staff said I was yelling. The staff lack of knowledge until I called the store manager. The young girl is the best because she was serving even not enough knowledge. The manager solved my problem by the end, but didn't apologise for staff rude attitude and lack of knowledge. Because staff lack of knowledge, wasted me almost 2 hours time to know that continue holding the watch button, then ambulance can come without speaking any languages! The reason I got this watch for my mum for emergency and my mum cannot speak English. One of the staff, very rude cannot answer questions, and left without explaining, but he helped me to turned on all functions related to ceculler. All other staff didn't do it, and I didn't know this because I don't use Apple products, so I don't know how to turn on /off the functions. He came to the young girl staff said do not service me because I was yelling? The apple store staff need more training to save customers time, and not create problems, not worried about what we bought. Because of lack of knowledge, created more trouble on customers and made things more difficult! So I got nothing to do?, spent $500 to buy this watch, and yelling to your store staff? I am very busy. I don't even want to buy Apple watch! Totally for my mum safety and I heard Apple watch can call ambulance. The Chinese staff also said "she was yelling to everyone, so no one wants to service her". I have to speak loud, If speak in a normal voice, can not hear me ! By the end the store manager solved my problem, if your apple store staff full of knowledge from beginning, then I don't need to worry about anything. To answer my question and my problem only need 5 minutes. But all staff focus on 000 can only speak English or not? to use apple watch, you don't even need to speak, just holding the button, ambulance can come. Why it's so difficult to know this, why only the manager knows this ? The information and function of apple watch cannot be delivered and explained properly. I guess your staff do not know the functions at all, and made customers confused, worried, eventually significant wasted time and made me so angry. I will make formal complaint about the Chinese male staff to head of office! He shouldn't be a staff with this attitude. If there another option to connect ambulance with location sent. I definitely not choose Apple products simply because your staff horrible!

Absolutely no customer service what so ever. I booked an appointment and sat around for over 20 mins and then walked out. This has git to be the worse experience I've had in a store. Show details

Appreciate that saying HAVE A NICE DAY is void of any sincerity and is very condescending when your dismissing a customer - do I have to tell you that? I recently had a deeply disappointing experience at the Apple Store Bondi Junction Genuis Bar when trying to resolve a fault with brand new AirPods Pro 3 (purchased from JB Hi-Fi at Sydney… Read more

Airport). From day one, the volume control on the stem was faulty. Following Apple Support’s advice, I booked a Genius Bar appointment, expecting straightforward service and a solution.

Instead, the technician admitted there was a visible problem but said diagnostics reported “no fault.” When I asked him to confirm this obvious fault to the manager, he seemed intimidated and would not repeat his statement. The store manager, Ms Gabrielle, refused to let me demonstrate the issue—declining the opportunity to see the problem firsthand, and saying I should wait hours to see another technician or make a new appointment into the following week. Not interested in seeing the issue in a 10-second demo. So arrogant and dismissive - she was enjoying it a bit too much.

I was left feeling completely dismissed, stonewalled, unsupported and antagonised with a sarcastic "Have a nice day". Customers should not be treated this way, especially when the fault is evident and easily demonstrated. Apple’s reputation is built on trust and service, not dismissal and corporate stonewalling.

Apple, please take note—this is not the standard your community expects or deserves.

#Apple #CustomerService #AirPodsPro #AppleBondiJunction #Disappointed

Spent 3 hours in store trying to access device of dead relative with no success. Asked to speak to manager. He sent original contact person to deal with me. Asked for manager again. He was quite agitated on approach. Immediately said 'I understand' quite aggressively. I said he didn't. He repeated himself. I explained why he didn't and he replied… Read more

'don't project your problems onto me'. I said the least he could do was apologise. He said it was nothing to do with him as I had spent most of the time on the phone to support and he was retail. Looks like Andrew Tate. Behaved like him

Someone has stolen my AirPods 3, reset them, and connected them to their own Apple device. I still have the original box and receipt. After speaking with Apple for over 30 minutes, they told me that anyone can simply reset and use the device, and they offered no assistance—no help in locating my device, no replacement, and no discount on… Read more

purchasing new AirPods. They just kept transferring me from one department to another without providing any real support.

Appoint time not worth booking. Not when others have an appointment time after yours and you are still waiting. When ask a staff member why others are seen too not in booking order, adivised ‘ cause it’s busy’. That does not at all explain how explains a booking order. Seen to 30 minutes are booked appointment time. Lift your game apple. Show details

I had a very disappointing experience with the Apple Store on George St, Sydney. Before sharing this review, I wrote them 2 emails to tell them the full story and asking for support, but they never replied. Here is my case. On May 7th, I purchased an iPhone 15 for my wife, and was clearly told—after an in-store diagnostic—that her old iPhone… Read more

would be eligible for a $300 trade-in if we returned within 14 days with the receipt, ID, and card. We followed the instructions precisely and returned to the store within the timeframe, only to be told by staff and the manager that the trade-in value was now $0, with no way to proceed. This completely contradicted what we were told at purchase. The old phone was unused and in the same condition. I was offered a refund for the iPhone, but that doesn't solve the issue—we had already bought accessories based on keeping the device. I feel misled and disappointed. Trust in the Apple Store experience has dropped significantly for me, and it's unfortunate to think that customers may need to record conversations to hold staff accountable. This was the last time with them as a customer.

Went to Apple Carindale, QLD this morning. Very quiet with few customers. 10+ team members lined up along the wall just chatting. Walked straight past 4 team members without them even acknowledging my presence. Found the product I was after, looked up the answers to a couple of questions I had online. I wanted to pay but nobody seemed to notice.… Read more

When interrupting a couple of team members (still chatting) they seemed surprised (??). Had to use my own phone to scan QR code to enter customer details (??). Team member just wanted to argue about what process I needed to follow as an Apple customer. I like your products Apple, however, your arrogant customer service is not doing you any favours. I won't be back to Apple Carindale, QLD.

I purchased a screen protector from the Apple Store in Broadway NSW. I was told that by purchasing it at Apple it would include a 2 year warranty. Today I went to the Apple Store at castle Hill to have it replaced and was told that I needed to claim for a new one from Belkin. That when I received it Apple would install it. When claiming from… Read more

Belkin, they require barcodes off the carton for the screen saver. I was not informed at the time of purchase that I needed to register the screen saver. Making it difficult to claim so that the purchaser will give up.

Apple’s Customer Service Pathetic – Safety Concerns Ignored, Accountability Nonexistent I never expected a company of Apple’s stature to treat a loyal customer with such utter disregard, but here I am, appalled and deeply disappointed. After being sold a faulty Apple charger, not only was I refused an exchange, but my concerns about the safety… Read more

risks associated with the device were blatantly ignored. The store staff were rude, dismissive, and completely unwilling to escalate the matter. I was not offered any path to a resolution, no contact with a senior manager, and no follow-up, just a dead-end response from people who do not care. For a company that boasts innovation and excellence, Apple has demonstrated the complete opposite in customer care and accountability.

What makes this worse is that clear misconduct and potential safety breaches were brushed aside as if they were insignificant. This isn’t just bad service, this is negligence. Had this faulty product caused damage or harm, would Apple still be hiding behind its polished storefront and refusing to take action? Apple’s monopoly over the market seems to have made them arrogant, complacent, and unreachable. There is no genuine complaints process, no accountability, and no escalation path for customers to be heard. If you’re thinking of buying from Apple, DON'T DO IT! AVOID AT ALL COSTS! Ask yourself...What happens when something goes wrong? The answer, based on my experience, is nothing. You’ll be ignored, dismissed, and left out of pocket, even when the issue is their fault. I will be taking this further through consumer channels, and I strongly urge others to consider how Apple treats people once they’ve taken your money. Absolutely disgraceful.

I came to the store to find out what is wrong with my iphone xs max, since recent updates, i notice the phone was heating up and as i was on an app, the screen went black or it turned it self off.. I was unable to turn the phone back on despite all the troubleshooting that i looked on line and i was hoping the team at the Apple store will help.. … Read more

Sorry to say, their customer service is such a big disappointment..I donot know what is going on there, they behaved like sales people trying to sell me or upgrade to a new iphone 16, get it fro free on a vodafone 36 month contract??

What the hec?? I came there to see if they can fix my phone or get a refubished one. they offered me a refurbished same model as i have but the condiotion was that i had to pay for apple support $995... what the hell??

I was in not in a good mood and discusted, wondering, what the hell did I come here for, wasting my bloody time coming to the apple store..

They are sales people not interested in customer service or offering support..

I am not coming here ever again....

Apple’s products and their customer service has gone down the toilet over the years. My wife’s Apple Watch burnt her hand while in exercise mode. Apple “techs” found a hardware issue and sent my wife a bill for almost $400 to fix it because the warranty on the watch has lapsed. The watch is only 3 years old! So to summarise, Apple found an issue… Read more

with the hardware on its Watch which was the cause of my wife’s hand getting burnt and the best option they thought to make up for their faulty device was to send its customer the bill to fix it.

Face I.D. stopped working on my iPhone, took it to Apple Store Hornsby. The guy tried switching on and off various settings, then said he had no idea why it wasn’t working, suggested moving all data to laptop, then wiping phone and start over. Or call Apple support and they could talk me through solutions. I decided to just give up on face… Read more

recognition. Went home, told my 19 year old daughter, she took 10 seconds and said my front camera needed cleaning. Now working perfectly. GENIUS BAR!! Hah!