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Apple Physical store

Apple Physical store

1.8 from 90 reviews

Reviews

(12)
(4)
(2)
(7)
(65)
  • Product Quality
    2.6 (56)
  • Return Claim MadeYes (18) · No (46)
  • Customer Service
    1.8 (56)
  • Warranty Claim MadeYes (21) · No (41)
290373m

290373mGreater Melbourne (Outer), VIC

  • 5 reviews
  • Verified customer

Absolutely terrible service. Trying to get rid of the customer for every price

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeYes
Product PurchasedApple iPhone XS Max 64GB
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Ladyandthetiger

LadyandthetigerSouth East Queensland, QLD

  • 23 reviews
  • 1 like

Long wait for lousy service

published

Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane cbd
Warranty Claim MadeNo
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Hate Dell

Hate Dell

  • 17 reviews

Not so smart

published

It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCarindale
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
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Apple needs to be more proactive, take ownership and actually help.

published
Customer Service
Product Quality
Store LocationApple Carindale QLD
Product PurchasedApple Airpods 1st Gen
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Michelle L

Michelle LPerth, WA

  • 3 reviews

Excellent and fast service

published

Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple PERTH
Warranty Claim MadeYes
Product PurchasedWatch 3rd generation
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Hope

HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Customer Service
Return Claim MadeYes
Store LocationPerth city
Warranty Claim MadeYes
Product PurchasedApple iPad Air
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2 comments
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

Richi

Richi

  • 2 reviews

MACS 2019 is scam

published

Scam alert!! Macs alert!! MAC Display models don't have the same software as the original products. In simple words, they showcase Apples but sell oranges. Really disappointed , my MacBook Pro is overheating but they refused to fix it as they were unable to detect it. Poor Customer service, Please don't get ripped off, Its a BIG BIG SCAM !!

Product PurchasedApple MacBook 1.83 GHz / 2.0 GHz
Sheila Ryan

Sheila RyanSydney, NSW

  • 2 reviews

Poor service for a premium product

published

Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.

Return Claim MadeNo
Store LocationBroadway
Warranty Claim MadeNo
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 158 reviews
  • 3 likes

The best Mac ever

published

On Tuesday 28th January 2020 I got a iMac 21.5" 2012 as a replacement for my MacBook Pro 15" 2012 since they came and took it on Monday night and since I put Windows 10 on it wasn't working so they couldn't fix it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
Warranty Claim MadeNo
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Mitesh

MiteshGreater Melbourne (Inner), VIC

Apple devices are not reliable and their warranty service is horrible! Buggy Software

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationApple Fountain Gate
Warranty Claim MadeNo
Product PurchasedOnline
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Ilya K.

Ilya K.Sydney, NSW

Apple devices are not reliable any more and their warranty service is terrible!

published
Customer Service
Product Quality
Return Claim MadeYes
Store Location1 Bay St, Broadway NSW 2007
Warranty Claim MadeYes
Product PurchasedApple MacBook 13-inch 2019
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Iman

ImanNew South Wales

  • 4 reviews

Excellent customer service

published

Apple store Miranda is a great store with efficient customer service! Staff are very friendly and ensure to provide excellent and honest advice. Highly recommend Apple at Miranda! Well done!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPhone case and screen protectors
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Melb fashionista

Melb fashionistaMelb

  • 4 reviews

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple Highpoint shopping Centre
Warranty Claim MadeYes
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Amy D.

Amy D.Sydney, NSW

Genius bar not honest

published

I need to replace the ear phone and be rejected. The staff wrote a report of physical dent and there is no dent on it. The right set of ear phone had not been working before any damage but I just did not want to bother if I can hear with the let side and the another party still can hear me. The staff is rude and dishonest without any objectivity. I regret so much brought Iphone pro max. will definitely change to another brand for my next phone.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationApple George street
Warranty Claim MadeYes
Product PurchasedApple iPod In-Ear
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CatherineM

CatherineM

  • 5 reviews

An Amazing Customer Support Service, before and after purchasing my MacBook Air and iphone

published

I was given great advice by Customer Support Service before I purchased an iphone and a MacBook Air. I needed to attend the Apple Store for support in navigating through what was a new experience for me, on a quite regular basis for a number of weeks. On every occasion that I needed support I was assisted patiently and respectfully by Staff either by phone or at the store until my confidence was such that I was able to navigate my lap top without assistance. I am extremely delighted both with my purchases and the ongoing support that I have received, since then.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFountain Gate. Narre Warren. Victoria
Warranty Claim MadeNo
Product PurchasedApple MacBook Air 11-inch 2012 Mid
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Brendan Kaczorowski

Brendan KaczorowskiHunter Region, NSW

Iv never waited so long for someone to take my money

published

I was told I needed a phone replacement and then waited for 2 hrs for someone to replace my phone. What was the wait for ? It only took 2 minutes to actually replace the phone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCharlestown apple
Warranty Claim MadeNo
Product PurchasedApple iPhone 11
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Paul

PaulSouth East Queensland, QLD

History with Apple macbook, imac & iphone.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedMacbook Pro 16-inch 2019
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Tia Marie

Tia MarieSouthwest, VIC

  • 2 reviews

Poor customer service in regards to issues with iPhone X

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationOfficeworks
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
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g m.

g m.Greater Melbourne (Metropolitan), VIC

poor customer service

published
Customer Service
Return Claim MadeNo
Store Locationphone call enquiry to chadstone store
Dean P

Dean PGreater Melbourne (Inner), VIC

  • 2 reviews

4 attempts to get a phone on a plan. Still no luck.

published

Have been in to the store 4 times to upgrade a phone and plan. 1st time the system was down, second time Telstra system not working, third time there was inadequate time to process the 30 minute application even though the store was open for another 40 minutes and fourth time there was no Telstra contract expert in store.... on a Friday evening. Horrible experience at Highpoint Apple. First ios 13 and now this. For the first time in almost 10 years I am contemplating going over to Samsung.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeNo
See all answers
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