Apple Physical Store

APPLE the cash cow jumping over the rainbow! – It is a total shame that a company such as Apple having been leader of IT equipment for many years, has dropped so far since the death of Steve… Read more ·  1

Jobbs.

The quality and service has declined considerably as has the ethos of management under the current CEO. where it has become profit over quality and deception over honesty.

I have been an Apple user for 30 odd years; recently having the distinct dis-privilege, having been told that my iPad, which is approximately eight years old, was no longer able to receive updates due to the fact of the new chips being much faster and therefore my iPad is virtually redundant.

Apple also promote services, such as App Store, which apparently is nothing to do with Apple staff. If you believe what you are told whilst on the phone to Support requesting a refund for apps that either do not work in Australia or do not work as they should, and whilst being refused the refund and denying the claim after dispute.

This company not only has tawdry business practices, but also seems to espouse an attitude: that they are above and beyond the premise of law. It is about time that people, who are treated so poorly by Apple stand up and make claim to your authorities for abuse of civil rights; reporting your concerns and problems to your local authorities, so they may act on your behalf, to attain remedy for the products and services which you have paid quite considerably for!

I went into the Robina store intending to buy an Apple Watch Series 11 (46mm Natural Titanium). I had previously spoken with Apple Online support about a price match, as JB hifi had it $1159 and was told they can match to $1206. They ask if I wanted… Read more

to order, I asked if how long and they said it will be 1-2 days, then I asked if the watch is stoked in apple stores to which they replied all stores have apple stock, so off I went to the closet one, Robina. Only to then find out they can’t price match to the quoted online store value, though there may have been a misunderstanding on the phone about whether the physical store could honor the online quote, the in-store handling was very frustrating.The store manager explained that because the competitor's deal was "online-only," their computer system strictly blocked them from matching it to the online price, He told me it would be better to just buy it from the competitor instead. He even pointed out that they had the watch in stock right then, and that I could buy it at full retail price if I didn't want to wait for shipping.It felt incredibly greedy and indifferent to tell (me) a customer to either pay full retail price or leave empty-handed.Their absolute lack of flexibility ultimately forced me to leave and order online. So they lost a sale. I ended up purchasing the exact premium 46mm Natural Titanium watch online through Woolworths instead for just $994.75. Even though I had to wait a few days to get the product delivered, it was completely worth it to save $344.25 compared to Apple's in-store price. Or the online quote, If Apple’s own stores Managers are going to actively advise (me) a customer ready to buy, to buy elsewhere rather than solve a customer service issue, it really does make more sense for one to give your business to other retailers that sale the same product (as you get same warranty). Apple your sales logic makes no sense other than exploiting a customer an being greedy as this premium product from any other supplier is online order only (not stocked) but they can order and sell cheaper then the actual store.

Really poor service for repairs. My work phone needed the rear glass replacing, so my wife was going past the Apple store in Chatswood on last Friday and checked in for what the process should be to get it done as quickly / easily as possible -… Read more

given my work phone is also my mobile internet etc etc....spoke to someone who said there was a booking avialable at 10 am Monday, and as that was early in the day it should be able to be done quickly. When she arrived for that appointment she was told there was no stock available to fix the phone....no call beforehand to mention that she was wasting her time to come in, even though it had all been flagged in advance. Given I was already without my phone she was pushing to see how to get it done still, and was told that Castle Hill had stock, so she had to drive over there, or just re-book to come back. Did go over and get the repair done, but discussions with customer service in between times were hopeless, with no understanding of the unnecessary time wasted by her, and the additional time I needed to run a small business with no phone...and now being told that whilst she was intitially offered some AirPods as compensation (which are of no use to us), that there is nothihg that Apple has done wrong according to their standards of customer service....really??

I had James J assist me and Sara help assist with changing my Mini 12 iPhone. Their service was very good. Approachable and Friendly. Emma started to process my queries. Very honest and approachable. I am so happy with Apple service and product. Your quality is of high value and reliable. Anthony Macri has also been very friendly and approachable.… Read more ·  1

Just walking into the Maribyrnong Highpoint Apple Store makes me feel at ease. HESH, staff at Apple Store recommended us to use Apple Support which was very reliable and we did not hold up the queue. Apple Support was very friendly and reliable. They answered all my queries and they were approachable and friendly. Well Done to Apple that has very high standards and high Value. Thank you. From Trish Lambert mobile: [Content Removed]

Excellent service Apple Store Penrith – 1 year on from having a screen repair on my husbands mobile and we had to get it repaired again. This time we decided to walk into the store instead of booking online, we only had to wait 2mins before we were seen to and had our details taken and advised to wait for a technician at the rear counter, then another 4mins before someone else came to… Read more

sort out our problem. Michelle was very friendly and explained everything to us and advised the cost and said that the phone will be repaired and ready to pick up in 2.5hrs. I can't fault the employees at the Apple Genius Bar, they are always helpful, there isn't any problem and they get onto the issue right away. I would always recommend the Apple Store in Penrith.

Outstanding service – Was referred to this apple repairer. Service was excellent. Customer representatives were exceptional. They went out of their way to help diagnose the problem. When I explained we had travelled 2 hours for their service they immediately fitted our repair in so we could pick it up the same day. Cannot recommend them highly enough. Website: http://www.adtech.com.au

I arrived at the Brisbane City Stire 10:45 needing support for AirPods Pro 2 which had failed after only 2 years. Originally told 20-25 minute wait. After 15 minutes told it wouldn’t be until 12. At 11:53 hit a message saying they were ready. Checked back in and half an hour later still waiting.

I've been to Apple (Physical) Store three times. As always they insist on an appointment. They've never attended to us within 45 minutes of the appointed time. This last time my parking expired because the store staff were running late as always. I HATE the Apple Store. Apple seems to go out of their way to hire the most arrogant people they… Read more

can find. My wife now refuses to ever go in there again! Apple stores only destroy Apple's reputation. Oh, did I mention I came home without any way of having my Mac fixed.... Apple physical stores - Absolutely useless. Not at all customer focused.

Where is the thought for elderly people? My mother is 85 and she forgot her phone password, it locked her out. We went into Apple Fountain Gate and they were TERRIBLE! No compassion, no empathy, no care. Our options were 1. Wait for 3 hours to see someone or 2. Take the next available appointment which was Sunday at 12.15pm. Prior to the… Read more

appointment my mother had a serious fall, appointment was not attended. I cannot make another appointment on line nor can i get through to the store itself! NOT GOOD ENOUGH APPLE. Our elderly do not understand modern technology - NOR is there any thought for the elderly at all.

I dropped by the Canberra City Apple Store to sort out a minor problem with my iPhone 17. John (from Manila) greeted me with a smile, listened attentively to the problem, and fixed the problem in five minutes. This guy was simply magic and deserves to be nominated as the employee of the year! Thanks John!!! Show details

A senior advisor Andrew finally realised that the problem could have been avoided with a new adapter and a new cable , he was spot on as a replacement sent to me has solved the problem of my iPad not charging , this could have been fixed ages ago but it has taken nearly 12 months of negotiations Show details

Went into Apple Penrith store on Wednesday July 8 to ask a range of questions about Mac’s and iCloud amongst other things. We were greeted by Tara who was extremely knowledgeable, helpful and patient with us when she had to explain things several times. Our experience was first rate and we left with the Mac that was going to best suit us. Tara was delightful, full of personality and encouraging, all of which helped to make our visit positive. Show details

Horrible customer service at the George street Sydney Apple store. Manager Co was unwillingly helping me to sell products. At the end he found the product I needed and refused to price match. I did the price match few days before at the Broadway store without any questions asked. I asked him to keep the products to himself and refused to buy and… Read more

bought them online with 8-10% discount. I wasted my time assuming that I would get a good customer service and support from the Apple store and I was wrong.

Never again will I buy apple products via gift cards. These guys are hopeless. They had the phone in stock in front of me. but made me order it onlline in store and now have to wait 7-10 days for delivery. And I needed the phone urgently. Shameful. Show details

I bought several gift cards at the store. I got home to redeem one card only to find it was already redeemed. Can't imagine how that would be. I contacted Apple about it. They want me to wait another 2 weeks to hear back from them. I sent everything about the purchase to them. So that will be 3 weeks now. I want my money back, it's a lot. They do… Read more

not contact me at all, the store can't help, apparently. Pretty peeved! No more Apple cards for me, this is the second time in 2 weeks this has happened to me there. Something is wrong. Avoid that. Legal action next.

My husband and I bought new iPhone 7s a few months ago. My husband, who has neck and shoulder issues, decided father would like to trade his phone in for another iPhone 17 that’s weighs less. He went to thr store today to find out he can’t do that. They dont trade in the current model phone even for another current model phone. He has to wait… Read more

until the iPhone 18 is released before he can trade it. Such rubbbish. They should rethink their policies and treat their customers with compassion,

My dog broken the screen bon my iPad was qputes $45 I took it the authorized dealer they quoted me. $900 and I lost the tip of the 2nd. Generation pencil they quoted me $50, Show details

I recently purchased an iphone 16 & within about (3) weeks it refused to charge up ; no matter what charging method I tried . To their credit jb hifi exchanged the phone for a new one & everything was fine ........... Until ........I made the mistake of updating it to 26.1 ; then the phone went berserk. Whom ever formulated the update is a… Read more

lunatic . !! I will never update my phone again because the updates are all rubbish . !! My advice is do not... Repeat do not update to 26.1 because you will be sorry .

Do not buy apple products because there no service and cannot make complaint, very bad!! Subject: Complaints many times I have made a complaint to the Apple store manager long time ago, the manager called me back told me to invest it, but nothing happened later. Your staff terrible rude,the store manager never get back to me! Your staff… Read more

themselves didn't know the functions well and couldn't explain properly. How did you train your staff??

Your Apple store staff has no knowledge and experience and training to answer questions, significantly wasted my time and very rude, and no consequences. Very bad management and services. I don't surprise because always like this I believe.

I bought this $500 watch, I have been to the store two times to confirm the watch has a function to call ambulance by itself. Then I have been told yes, it can do! After I purchased, I have been told the watch can call ambulance by itself only when you fall over. No one showed me the functions related emergency correctly! The reason I gave one star because the store very noisy (so many people wasting time like me). I have to speak louder, then staff said I was yelling. The staff lack of knowledge until I called the store manager. The young girl is the best because she was serving even not enough knowledge. The manager solved my problem by the end, but didn't apologise for staff rude attitude and lack of knowledge. Because staff lack of knowledge, wasted me almost 2 hours time to know that continue holding the watch button, then ambulance can come without speaking any languages! The reason I got this watch for my mum for emergency and my mum cannot speak English. One of the staff, very rude cannot answer questions, and left without explaining, but he helped me to turned on all functions related to ceculler. All other staff didn't do it, and I didn't know this because I don't use Apple products, so I don't know how to turn on /off the functions. He came to the young girl staff said do not service me because I was yelling? The apple store staff need more training to save customers time, and not create problems, not worried about what we bought. Because of lack of knowledge, created more trouble on customers and made things more difficult! So I got nothing to do?, spent $500 to buy this watch, and yelling to your store staff? I am very busy. I don't even want to buy Apple watch! Totally for my mum safety and I heard Apple watch can call ambulance. The Chinese staff also said "she was yelling to everyone, so no one wants to service her". I have to speak loud, If speak in a normal voice, can not hear me ! By the end the store manager solved my problem, if your apple store staff full of knowledge from beginning, then I don't need to worry about anything. To answer my question and my problem only need 5 minutes. But all staff focus on 000 can only speak English or not? to use apple watch, you don't even need to speak, just holding the button, ambulance can come. Why it's so difficult to know this, why only the manager knows this ? The information and function of apple watch cannot be delivered and explained properly. I guess your staff do not know the functions at all, and made customers confused, worried, eventually significant wasted time and made me so angry. I will make formal complaint about the Chinese male staff to head of office! He shouldn't be a staff with this attitude. If there another option to connect ambulance with location sent. I definitely not choose Apple products simply because your staff horrible!

Absolutely no customer service what so ever. I booked an appointment and sat around for over 20 mins and then walked out. This has git to be the worse experience I've had in a store. Show details

Appreciate that saying HAVE A NICE DAY is void of any sincerity and is very condescending when your dismissing a customer - do I have to tell you that? I recently had a deeply disappointing experience at the Apple Store Bondi Junction Genuis Bar when trying to resolve a fault with brand new AirPods Pro 3 (purchased from JB Hi-Fi at Sydney… Read more

Airport). From day one, the volume control on the stem was faulty. Following Apple Support’s advice, I booked a Genius Bar appointment, expecting straightforward service and a solution.

Instead, the technician admitted there was a visible problem but said diagnostics reported “no fault.” When I asked him to confirm this obvious fault to the manager, he seemed intimidated and would not repeat his statement. The store manager, Ms Gabrielle, refused to let me demonstrate the issue—declining the opportunity to see the problem firsthand, and saying I should wait hours to see another technician or make a new appointment into the following week. Not interested in seeing the issue in a 10-second demo. So arrogant and dismissive - she was enjoying it a bit too much.

I was left feeling completely dismissed, stonewalled, unsupported and antagonised with a sarcastic "Have a nice day". Customers should not be treated this way, especially when the fault is evident and easily demonstrated. Apple’s reputation is built on trust and service, not dismissal and corporate stonewalling.

Apple, please take note—this is not the standard your community expects or deserves.

#Apple #CustomerService #AirPodsPro #AppleBondiJunction #Disappointed

Spent 3 hours in store trying to access device of dead relative with no success. Asked to speak to manager. He sent original contact person to deal with me. Asked for manager again. He was quite agitated on approach. Immediately said 'I understand' quite aggressively. I said he didn't. He repeated himself. I explained why he didn't and he replied… Read more

'don't project your problems onto me'. I said the least he could do was apologise. He said it was nothing to do with him as I had spent most of the time on the phone to support and he was retail. Looks like Andrew Tate. Behaved like him

Someone has stolen my AirPods 3, reset them, and connected them to their own Apple device. I still have the original box and receipt. After speaking with Apple for over 30 minutes, they told me that anyone can simply reset and use the device, and they offered no assistance—no help in locating my device, no replacement, and no discount on… Read more

purchasing new AirPods. They just kept transferring me from one department to another without providing any real support.