431 reviews
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We’re partway through our build with Arden Homes, and while there have been frustrations and some issues we’re still working through, we appreciate the team’s willingness to listen and make a real effort to address our concerns. Building a home is a complex process, and our experience has certainly required us to stay involved, ask questions and… Read more · 1
follow things up. What matters is how a builder responds when issues arise, and that’s where we’ve been encouraged by the support we’ve received so far.
Most importantly, we feel our home is being built to a high standard. Having worked hard to reach this point and made such a significant investment, that quality and knowing our concerns are taken seriously means a great deal to us.
With around six months still to go, there’s more work ahead, but we remain confident in the team. We’re looking forward to seeing everything come together as planned.
All Arden homes representatives so far, have been friendly and helpful. The pre construction phase was made easy with the lovely experienced team at the choice studio. We are now mid way through our construction phase and every step of the way the Arden team has kept us looped in. Our site supervisor has been fantastic. We couldn't be happier with how things are progressing. Thanks Arden Homes! Show details · 1
After a slow start with the paperwork stage, we are happy with construction. The quality has been great and we love the standard our site supervisor Mani holds to. Excited to see the finished product. Show details · 1
Reviews with attachments
Our Experience with Arden Homes very convenient and positive from start so-far at view bank selecting initial Design, structural selection, colour and electrical selections , at very point staff was very positively helpful for changes we need , construction started already, site supervisors communicate well in advance . Hope rest of the process flow smoothly. Show details · 1
We’ve had a very positive experience with Arden Homes throughout the sales and design process. Everything has been smooth, organised and well coordinated. Their Inclusions provide excellent value than other builders. Overall, we’re very satisfied with our experience so far and look forward to a positive build process and continued communication as our home comes to life. Show details · 1
We had previously built with Boutique homes, lived and loved the home we built, but with growing kids we decided we needed to build a home more specific to our growing family. We spent roughly a year wondering through all the display homes around Victoria looking for the right build. We had decided on Boutique again, until we said we may as well… Read more · 1
look in the Arden Homes "Savoy" display in Armstrong Creek. As soon as we walked in, we knew it was the layout we were after. What made the decision easier was the team working at the display in Armstrong Creek. The customer service we had experienced from many other builders at the display homes was condescending and extremely poor so this crew stood out! They were able to clearly explain the process and accommodate numerous design changes within the floor plan to suit our needs, which most other builders said they couldn't do with a bulk build. They enabled us to incorporate our lessons learned from our first build and custom design the Savoy to suit our needs. At the end of the design process, we are absolutely stoked with the design! After the design was completed, prior to color selections, you get a time slot in the Design Studio to view all the inclusions and upgrade options prior to your selection appointment. We found this extremely handy, as we were able to go away, research all the products and choices available and compare prices. The team at the design studio communicated well, were professional in their service and assisted us in making the hard choices with interior design background and knowledge. With all our selections now made, we are just waiting for our land to title before we can start building our home. At this point in the process I can't pick a fault with how Arden have treated us, designed for us and what we have included for the price. We have managed to come in slightly under our budget with everything (and a little more) than we had planned to include. Hopefully the build process is as easy and professional as the pre construction phase has been. Stay tuned....
All Arden homes representatives so far, have been friendly and helpful through what can be a stressful process. We are pre construction stage however have had nothing but positive experiences with anll, and the team in my choice studio have been absolutely brilliant and patient with us when it came to more challenging decisions. Thank you all. Show details · 1
This is our second build and the contrast with Arden and the first company we built our first home with is unmatched; a far better experience - from the very beginning the team at Arden Homes, from every representative we’ve come across has been absolutely amazing! From P from Botanical display homes being such a breeze to work with and so… Read more · 1
genuinely caring with all our requests and my unlimited questions; he explained everything so clearly and was so patient and understanding with my concerns and answering every single one of my questions thoroughly through email or sometimes even calling if I needed further explanation. Then to the girls at Tender, Colours and electrical being so genuinely helpful. We truly feel that Arden Homes genuinely care for their customers and we aren’t just another number to them. I even had a couple of late requests and the girls were so amazing at chasing up what I wanted and getting it done; I’m so grateful and glad we went with Arden Homes with this build. We are currently waiting on our building permits and am hopeful that our construction will be just as good as Arden haven’t come up short for us in all stages thus far - will definitely update here after our build.
- +1
We had Arden Homes "Arden Care" come and inspect our build, 3 months post handover, (which was only 2 weeks after we moved in). Prior to this inspection, we had provided them with a list of defects / issues, to which we received no response. One of the issues is the external render. When it is very cold and damp, every single joint and… Read more
screw-hole in the hebel becomes visible. This issue was not even brought up, until we questioned it. They even brought their Dulux contact, to justify what is happening. We are being told that everything is normal and that the render is correctly applied and and the reason(s) this is happening is because we chose a dark colour and we did not choose to pay thousands extra to have Dulux Acrashield applied over the Acratex render. So the question is, what is at fault here, the product or the poor application of the product ? Arden's Dulux rep, is also suggesting that we need to reapply the render, every 5 years, if we do not apply Acrashield, at a cost of approximately $20,000 each time. Needless, to say, Arden is doing nothing and has walked away from this issue.
Great sales team, shocking from there on. Build finished over 6 months late of the completion date. 7 months after moving in, i am currently going down the path of VCAT due to warranty issues not being resolved. We have a vibration in our roof, that sounds like a rattle gun as soon as it is windy. This has caused many sleepless nights with our… Read more
2 year old too scared to sleep because of the monster in the roof.
You would think this would be something they would get sorted fairly quickly. Instead I am listening to this noise, 7 months later while writing this review and filling out a VCAT application.
I would not recommend building through Arden.
- +5
This review is for the next step for our Knockdown and Rebuild (KDR) with Arden Homes. After our wonderful experience with their sales process, and then with Pre-Site Customer Service Administrator; and the stress of accomplishing all of the things I had to complete before handover of the block of land; we finally signed our contract. We were… Read more
then, handed over to Arden Homes Construction.
There is so much information that I feel I need to share with the world, in order to warn those who might be considering their KDR with Arden Homes.
WARNING TO ALL - RECONSIDER your Knockdown and Rebuild with Arden Homes, as what they promise and what they actually build are worlds apart. Everything until signing of the contract was amazing.
Then… the Construction Team took over and the dilapidation and disfigurement began. It was as though there were two different companies - one that brings you to the signing of the contract; and one that builds the house.
The construction of our house is at 17 months as at 3rd of January 2026. Much of what has already been produced is absolute lowest quality workmanship. This is a real concern to me!
For instance, we paid thousands of dollars to underpin our foundations with 39 concrete piers. Within one month of the Hebel and Foam with render being installed, cracks commenced. When we requested that Arden Homes look at fixing these cracks, they mostly filled them up with silicone. They didn’t even bother to render some of the silicone.
The building wrap that is meant to protect the frame from moisture and air infiltration, was so damaged and left as it was for months on end. Then, when we requested that Arden Homes fix the building wrap prior to insulation being installed, they patched it up with some tape.
Who knows how much was left torn prior to installing the wall insulation?
We also paid additional dollars to have the entire house - Colorbond roof covered with Anticon.
The second floor Anticon was torn to shreds and hanging loose for months. This too was taped together, only after we sent numerous emails with photos attached, and then had to beg to have it repaired. On the ground floor, Arden Homes failed to install the Anticon and instead, installed foil wrap and argued with us that it was Anticon. When we proved to them that it was definitely not Anticon, they offered us the compromise of leaving the foil wrap and installing thicker insulation, which we had already requested and paid for in addition to the Anticon. Therefore, not a solution at all. Unfortunately, their solution is what was completed and this is absolutely a breach of the contract.
Next, let me inform you of all the door frames and window frames. They all had large gaps between the frame and the plaster. There were also large gaps between the installed plaster and the skirting boards throughout the house. There were also large gaps between the actual plaster walls, for instance around the staircase.
When we brought this to their attention, these gaps too, were filled with silicone. In my humble opinion… the entire house is held together with silicone. Very concerning! Because, how long will this silicone hold the house together?
Again, we have paid thousands of dollars for stone benchtops and almost every one of these were damaged with scratches. The scratches have been fixed, although the fix itself has left large stains behind. It has been polished twice now and the stains are getting larger each time. We have been informed that these stains will come-off with our cleaning. An unbelievable response yet again from Arden Homes Construction Manager. All I can do is to keep asking for Arden Homes to fix the damaged Caesarstone bench-top problem.
Next, let me speak of the the walk-in wardrobe handles.
We had requested that each of the walk-in wardrobes have a set of drawers installed. We had chosen handles to match the rest of the house from Arden Homes Hafele collection.
However, Arden Homes installed generic handles without reading the entirety of the contract (colour selection document) and said that they do not offer Hafele handles for wardrobe drawers. And yet, they were listed within the colour selection document of the contract.
When we pointed out what was in the colour selection document of the contract, the Site Supervisor and the Construction Manager requested, that we purchase handles from Bunnings to match the exact size of the current incorrectly installed handles, and then they ‘out of the kindness of their hearts’ will install them free of charge for us. Again, this is a breach of contract.
We did find a likeness of the Hafele handles and insisted that they purchase these, and install them and I had to point out to them that, it is ‘I who am making another concession’, because of the mistakes that they are making when interpreting the contract.
Then there was the debacle of the interior colour of the appliance garage that we paid thousands of dollars to have installed.
Arden Homes again failed to read the colour selection document, and installed the interior of the appliance garage in white and the exterior in black wenge. When I insisted that the colour selection document within the contract states that interior is to be black wenge as well, they kept informing me that I was wrong and I am being confrontational.
After five months of Arden Homes pushing back on complying to the contract’s colour selection document, they have finally, installed three shelves in black wenge and left the sides, back and top, in blossom white. This is not what I had requested and I’m extremely dissatisfied with this outcome. In order to force me to accept what they have produced, the Construction Manager informed me that Arden Homes ‘do not install anything other than blossom white within the interior of cabinetry’. Again, I’ve had to make a very large compromise with my interior design and in my opinion, this too is a breach of contract.
Yet another compromise that I’ve had to make involves, the bathroom and en-suite - vanity drawers. Although the drawers were clearly listed as being upgrades within the colour selection document (which again, they have failed to read); cabinets were installed instead.
When this mistake was brought to their attention, the Construction Manager insisted that we had not paid for these drawers. When I pointed out that it is clearly listed within the colour selection document and if the monetary value is missing from the contract (which both parties have signed), then the onus is on Arden Homes for not including this pricing.
Next, he attempted to convince me of the folly of having drawers under basins as this removes much of the storage space. When he couldn’t convince me of the benefit of staying with the mistakenly installed cabinets, he then insisted that Arden Homes ‘do not install drawers under sinks’ and as such, he will ‘at no cost to us’ and as ‘a favour to us’, install drawers in-between the two cabinets in the en-suite, and replace one cabinet with two drawers in the bathroom.
Unfortunately, no matter how much I pleaded with him to install what is in the contract, he insisted that this is all he can do, and if we decided not to go ahead with this offer, then the next step is mediation, which he knew we cannot afford to wait for, as we really need to move from our current rental property. Although we have had to sign-off on a variation; I’m extremely unhappy with this situation as I believe that this is maximum bullying by the Contract Manager and it has to be addressed by Arden Homes - senior management… as it is again, a breach of contract. Again I say… I want the DRAWERS that were signed-off by both parties originally, listed within the Contract.
Next, let me speak of the colour of paint on the ceiling.
I had requested the entire interior of the house be colour drenched - using Dulux - Beige Intent.
Everything except the ceiling colour is what I had requested and intended. However, the ceiling paint, a builder’s grade ceiling paint filled with chalk is a completely different colour to the rest of the interior of the house. When I requested that this be repainted to match the walls and trim, they insisted on brining their Dulux contact to inform us that the ceilings were painted correctly. We then consulted with a paint speciality, who informed us that we should not attempt to repaint the ceilings with anything other than their builder’s grade ceiling paint, as this will show so many defects on the ceiling construction, that it will look so much worse than what it currently is.
In my opinion, this is something the construction team should have informed us before painting, as we could have chosen to paint the ceiling another colour. What a disappointment yet again!
Speaking of the painting the house. The painters have not cleaned any of the surfaces prior to painting as you can actually see and feel the dirt and dust on almost every surface. The front door actually has large chunks of dirt attached underneath the paint.
Although the flooring is good, the quads attached to the flooring is a mismatch of colour, as though much of it has been brought into our build as off-cuts from other builds.
Another issue is their complete lack of cleanliness throughout the construction process. We have also been informed that Arden Homes do not conduct cleaning prior to handover and as such, we will need to do a proper clean before moving in to the house. Their builders clean involves a quick sweep of the floors and that is about it!
In addition, a major issue for us has been the complete lack of communication from Arden Homes Construction Supervisor. There has been and still are no updates. There is not a single communication about fixes being done to rectify their mistakes. I was informed that he has been instructed not to communicate via email, or text messages - essentially, no written communications allowed. Only verbal communications, which do not happen - essentially, we’ve been ghosted by our Builder for months now - unless they want us to walk though to see the building before sending us an invoice. Then they will engage. We have not been able to visit the house unless they intend it, for their benefit!
There were so many mistakes made during construction that had to be repaired or replaced; and then apply fixes to the fixed items - that in fact, I’ve lost count how many. The house that has been built by Arden Homes is so far removed from the actual house that I requested and designed before signing the Contract.
I’m unsure if I even wish to take ownership of this disaster!
It has been a really difficult engagement since Arden Homes’ Construction Team took over the project. Almost on a weekly basis, I’ve been sending emails and text messages to motivate this Team to build to a higher standard and build to the Quality level of standard Arden Homes advertise that they offer. The reality is incredibly different and I just do not recognise what is being offered as our new home. It is filthy, it is held together with so much silicone that I don’t think I can ever clean the silicone off of the surfaces.
Quite simply Arden Homes is the true representation of all that ‘should not be’ within the residential homes construction industry. I know this seems harsh. However, I cannot recommend this company to anyone unless they are really looking to build something that is really CHEAP AND NASTY. Having said that, we are spending over $600,000.00 with Arden Homes and the total cost with before and after Arden Homes build, will be in access of $900,000.00.
In conclusion, I am extremely displeased with: 1. The build quality; 2. Lack of communication throughout the build process; 3. Lack of the opportunity to escalate issues without encountering the Construction Manager and his subterfuge and bullying; 4. Lack of care when converting the contract to the physical build of the property; 5.Complete lack of care for the end product that Arden Homes is attempting to handover to us; 6. Breach of contract that is dismissed so very nonchalantly; 7. The disrespect shown to us - their Customer is appalling; and 8. The filthy and dirty house that is being presented to us as ‘ready to move in to’ is an absolute disgrace.
Note: We were sent the last invoice almost three-months ago without having completed the build to what is listed within the Contract. This too is a breach of Contract!
What is my purpose for writing this review?
I wish Arden Homes to deliver what they say they build. As previously requested time and time again, please exceed my expectation and deliver a quality build to what is listed within the original contract and build to a standard that I can be proud of, for the rest of my remaining years.
Latest follow-ups
One of the most valuable and important things to us has been the level of communication and support available. Every question is answered, and explained to help us understand anything we want to know. Building can be a daunting process to navigate,… Read more · 1
however each step of the way everything was very transparent and honest. If by any chance something was delayed you were told, something discontinued a solution was found easily, timeframes on how long things will take honest and accurate. The staff are always polite, helpful and informative and what’s even better if one person doesn’t have the answer the find you the person that does. We are looking forward to seeing the final build !!!
Follow-up · Quality control has been great, anything that we have needed to ask or have tended to have had immediate responses about what will be done, or what to expect. The site has been managed well, kept clean and tidy. We have a battle axe block with a shared driveway and there has been no left over mud due to rain and no complaints from our neighbours… Read more
Started the initial sign up with Arden in Nov 2025, they stuggled to progress, and its now mid September 2026. Initially advised by sales consultant that we needed 3 months (after planning approval) for paperwork and 9 months to build a double… Read more · 1
storey. First milestone missed by a longshot, however a couple of delightful things happened. MornPen Council were super fast (roughly 4 weeks), and Arden management stepped in and took time to hear my concerns. Big thank you to Stephanie and Dale. Poor (or no) Communications and poor documentation are main issues. Contracts, specifications, and drawings dont match, so i am hoping that all our red pen edits do get consolidated, so that construction team know what they are meant to build. Disappointong to see completion date still max of 360 days, hoping that once the crew get on site, the actual build goes quicker than another year. Arden are to be commended on great house designs, willingness to tweek floor plan to suit our needs, and generally seem to have a reasonable quality to their product. Concerned that other customers cannot get defects or omissions from scope rectified. Will wait and see what happens.
Follow-up · Quick update - documentation not fixed, not started construction but partly due to slow council planning approval, and communications still bad despite assurances from senior sales team members. At this stage, I remain very concerned about the actual build phase and whether Arden will meet the contracted deadlines.
Find out how Arden Homes compares to other Project Home Builders
Know better, choose better.
Our journey with Arden Homes began the day we visited one of their display homes and it was an instant connection. The whole family loved the design, the layout, and the thoughtful details. That visit sparked the excitement, and from there, the… Read more · 1
experience only got better.
The pre-site phase was handled with professionalism and care. Every step was clearly explained, and we always felt informed and supported. A special thank you to AV, whose dedication and attention to detail made a real difference. AV kept us updated consistently, responded promptly to our questions, and managed team transitions smoothly—so much so that we barely noticed any disruption. Communication throughout was excellent. We were never left guessing, and the transparency gave us real confidence in the process.
We’re now moving into the next phase of construction with excitement and trust, knowing we’re in capable hands. Highly recommend Arden Homes to anyone looking for a builder who truly understands both the home and the journey.
— Shyam
Follow-up · Post hanodver review: Our construction journey with Arden Homes has been exceptional, and the final build has truly exceeded our expectations. From the very beginning, the experience was shaped by the professionalism and dedication of JR, our site supervisor, who played a pivotal role throughout the entire process. JR called me promptly at the… Read more
In-depth reviews
Our experience with Arden Homes has been one that we will genuinely remember, and overall, it has been such a positive experience. From the very beginning, everyone we have dealt with has been approachable, helpful and willing to answer our questions. Our sales process was incredibly easy, and our salesperson went above and beyond to make sure we… Read more · 1
were able to take advantage of the offer available to us before it expired. The end date came around much quicker than we expected, and we really appreciated the effort that was made to make sure we didn't miss out.
During the administration and paperwork stage, we did experience a personality clash with our initial project coordinator. However, what really stood out to us was how quickly and professionally this was addressed. We were able to change project coordinators to someone who was a much better fit for our needs, and that made such a positive difference. We really appreciated that Arden Homes listened to our concerns and worked with us to find a solution.
Our tender appointment, MyChoice colour selection appointment and all of the people we have worked with throughout the finalisation of our home have been fantastic. Everyone has been extremely helpful, knowledgeable and willing to answer every question we have thrown at them.
One of the things we have appreciated most is how accommodating everyone has been. Even with last-minute changes, we have never been made to feel that something was too inconvenient, too difficult or too much to ask. When you're undertaking something as significant as building your home, that is an incredibly reassuring feeling.
Communication has also been excellent. There have naturally been periods where there isn't much to communicate while things are progressing behind the scenes, but whenever we have had a question and reached out, we have received a response very quickly. If the person we contacted didn't have the answer immediately, they were always quick to let us know they would look into it and come back to us. That level of communication and follow-through has given us a lot of confidence throughout the process.
We are now incredibly excited to be at the construction stage and to see our brand-new forever home starting to take shape. There is something very special about finally seeing all of the decisions, plans and conversations become a physical house on site.
Thank you to the entire Arden Homes team for making what could be a very stressful process such a positive experience for us so far. We are incredibly grateful for the support, patience and care we have received throughout the journey, and we are so excited to continue watching our forever home come to life!
We’ve had a really positive experience with Arden Homes from the very beginning through to the commencement of our build. Philip, our Sales Consultant, played a huge role in our decision to build with Arden. From our initial discussions, he took the time to understand what we wanted, worked through the design and options with us, and gave us the… Read more · 1
confidence that Arden was the right builder for our new home.
Shihanie was also fantastic during our colour and selections appointment. She made what could easily have been an overwhelming process enjoyable, providing great advice and patiently helping us work through the many decisions involved in bringing the design together.
More recently, Harshaan, our Project Delivery Coordinator, has been incredibly helpful in guiding us through the transition from pre-construction into the construction phase. He has been approachable, responsive and supportive whenever we’ve needed clarification or assistance, and has continued to keep us informed as the build progresses.
Building a new home is a significant journey with plenty of moving parts, so having the right people supporting you along the way makes an enormous difference. Our experience with the Arden Team, has been extremely positive, and we would happily recommend both them and Arden Homes to anyone considering building their new home.
We’re now excited to see our home taking shape and look forward to the next stages of the build!
John Shaw is an exceptional Building and Design Consultant at Arden Homes who stands out for his thorough knowledge of floor plans and his dedication as a true customer champion. Right from the start, his prompt communication, adherence to our budget, and technical expertise made our entire design phase smooth sailing. John’s response times have… Read more · 1
been outstanding. He consistently returns emails and phone calls within 2 to 4 hours, ensuring queries are resolved quickly and momentum is maintained.
While the project is tracking just over the initial budget as we work through the final variation stage, the variances are minor and well-managed. We are very happy with the financial transparency and ultimate value.
The technical drawings provided were highly precise. John’s understanding of compliance and structural requirements meant accurate plans transitioned smoothly into construction, with every design milestone delivered on schedule.
Representing Arden Homes with professionalism, punctuality, and accuracy, John has guided us seamlessly to the final variation stage. He made our KDR journey a highly positive experience, and we recommend his services.
Positive reviews
We are at our 4th month of construction and things have progress really well even though the admin stage was stressful. Our site supervisor has been updating us with weekly progress and build continued to move along steadily. Overall, we’re very satisfied with our experience so far Show details · 1
We are currently midway through our build with Arden Homes and wanted to share an honest perspective on how things have gone so far. The design phase and color studio appointments were a highlight. Arden’s standard inclusions and finish options definitely feel a notch above the typical volume builder range. Once work began on site, our site… Read more · 1
supervisor has been accessible and proactive about keeping us updated on weekly milestones. The framing, brickwork, and carpentry look clean and well-executed.
Overall, the on-site progress and build quality have been reassuring. We are holding the final star for practical completion and handover, but we are genuinely pleased with how the home is shaping up so far.
Arden Homes have been fantastic and very helpful during the sales/tender stages. The staff have been very accommodating and professional throughout this part of the process for our build. However, contract and preconstruction stages have not been so great with the project coordinator we had and caused us many delays. Since management have stepped… Read more · 1
in and taken the reigns, they have been honest, up front and overall amazing so far and construction is nearly underway!
Negative reviews
Still no construction start date, and the delays with Arden Homes continue. A major reason we have still not started construction is incorrect information in documents submitted to council and provided to our neighbours. Arden took around four weeks to prepare these documents in the first place, then another 1–2 weeks to make changes, only to… Read more
make the same mistake again. There is simply no excuse for this level of inaccuracy and inefficiency.
Unfortunately, this has been a recurring issue throughout our experience. Even the contract variation document provided to us contained mistakes. Mistakes can happen, but the way Arden Homes operates means that every mistake adds another 1–2 weeks to the process. You call and no one calls back. Emails go unanswered. Something that should be a straightforward correction turns into another extended delay.
According to Arden’s own timeline, construction should have started within 8 weeks of signing the final contract. We were actually told they would try to push this to 6 weeks. We are now in the 10th week and still do not have a definite construction start date.
From the date we paid our first deposit to Arden Homes, it has now been 12 months and counting, and we still haven't started construction.
The biggest frustration is not just the delay, but the lack of communication, accountability and urgency in resolving issues that Arden themselves have created.
Our experience has been extremely disappointing due to ongoing delays and inconsistent communication throughout the pre-construction process. We have been actively following up on our application on a weekly basis and were repeatedly advised that the delays were attributable to the council dispensation process. However, we later discovered that… Read more
several key actions within the builder's control had not been progressed in a timely manner, including the ordering of required reports, progression of documentation, and completion of prerequisite steps before the application could be resubmitted to council. As a result, significant time was lost before council was even in a position to reassess the application, and this was not clearly communicated to us throughout the process.
What has been most frustrating is receiving conflicting information from different team members. On multiple occasions, we were advised that matters had been submitted or progressed, only to later learn that additional requirements were still outstanding. This lack of transparency has made it difficult to have confidence in the process.
We understand that council approvals and dispensations can be complex, and we appreciate that some factors are outside the builder's control. However, delays in progressing documentation, obtaining required reports, and providing accurate updates appear to have unnecessarily extended the timeline to reach site commencement.
As clients, we have invested considerable time, money, and effort into this project and are eager to reach the breaking-ground stage. Unfortunately, the ongoing delays, lack of accountability, and communication issues have turned what should be an exciting experience into a frustrating one.
I also want to highlight in the review that Sales, My choice team (Colour and Electrical) have been phenomenal.
Find out how Arden Homes compares to other Project Home Builders
Know better, choose better.
The result of our build with Arden homes was that we have a beautiful house with the space that we were after. The journey to get to completion was at times good and at other times (around 70%) frustrating in relation to communication and time taken to move forward and receive responses on our answers. I do love our home, and the reason why we… Read more
chose Arden to build with was due to the flexibility in the floorplan along with the inclusions and price point - building is never cheap, but we feel that the value we ended up with is worth it. However, would I build again with Arden? I'm not sure, purely because of the anxiety that the communication gave us during the times when we did not have a good site supervisor. Our final supervisor was very good and Arden did make an effort to make up for the bad comms and timing experience - so we are grateful for that. The after handover service has also been good - minor issues have been rectified in a timely manner.
Hi Helen, We appreciate your feedback about your… Read more
Recent reviews
First time building with Arden Homes. Sales, Tender and Selections team were helpful, professional and made those stages of the journey a positive experience. However, the structure plan and documentation stage after tender was much more drawn-out than expected, the coordination process appeared to be affected by a lack of experience, which led to… Read more · 1
delays and communication issues. Thankfully, following a change in personnel, the management team stepped in and have been very proactive, supportive and effective in getting things moving again. The Construction Team has been efficient and quick to move things forward. We really appreciate their efforts. Overall, there have been some excellent people at Arden Homes who have made a genuine difference to our experience so far. We hope the remainder of the build goes smoothly!
We have absolutely loved our experience with Arden Homes so far. From the very beginning, the whole process has been smooth, exciting and well supported. A special mention has to go to Graham, our sales consultant, who has been fantastic throughout the entire journey. He has always been friendly, patient and incredibly helpful, answering all of… Read more · 1
our questions and guiding us every step of the way. Building a home can feel overwhelming at times, but Graham and the Arden team have made the process so much easier and have been so supportive from start to finish.
We have been really impressed with the communication, professionalism and care shown by everyone involved, and it has made us even more excited to see our dream home come to life.
We highly recommend Arden Homes to anyone looking to build, and we can’t wait for construction to begin and to see our new home built!
Very Happy with Salesman Luke who went above and beyond to change the plans until we felt satisfied with the plans. Also, the lovely HO staff in colours and electrical. Show details · 1
We are currently building with Arden homes in Rowville. So far our experience has been good. The pre- construction stage has been slow due to appointments for tender, colour selection, electrical plan and final contract all weeks apart. But we are really happy so far with the inclusions and upgrades available. The colour team (designer- jess) has… Read more · 1
been really helpful and great with giving us advice. They have been really responsive (esp Somer) to help with my enquiries. Bianca was really experienced and able to help out with our electrical plan we with no fuss. We have recently started construction and our Site Supervisor, Tony has been amazing. Friendly and approachable and he has been really responsive with any correction needed to be actioned.
We have just completed our colours appointment with the lovely Shanae Hodgett. She was very knowledgable, honest, followed up on all our questions promptly and was able to provide great advice and assistance with our colour selections. Overall, our experience with Arden has been fantastic. Also big shout out to Andrew (Tender) and Phil Atallah… Read more · 1
(Building and Design Consultant) who were both excellent to work with. We really valued Phil's knowledge, experience and patience (over many months) as he reviewed numerous blocks of land before finally finding the perfect block for our KDR.
We just completed our colour selection appointment with Shihane Ranasinghe this week and we couldn't have been happier with how everything went. Shihane was knowledgeable, patient and honest and made what we thought would've been a stressful day so easy and fun. We are thrilled with our selections and managed to stay within budget all thanks to… Read more · 1
Shihane's expert guidance and taste. You will be in great hands with Shihane and we're glad we had her help.
Shihanie Ranasinghe was great to deal with to complete our colour selections. She had some fantastic advice, not only with helping to choose colours that worked well for us, but also great advice about products and placement of things like the kitchen drawers and where they will be effective in regard to positioning. It was great to have her help, she knows her job very well. Show details · 1
From our very first interaction, the team at Arden Homes has been transparent and honest about the build process, including the challenges associated with our block's terrain and any additional costs that needed to be considered. Their team took the time to understand our needs and consistently offered practical suggestions that would genuinely… Read more · 1
benefit us as customers.
Throughout the journey, we felt that Arden Homes treated us as valued clients rather than just another project. The level of care, communication, and attention they provided gave us confidence in the process and helped build trust every step of the way.
Our experience reflects a customer-focused culture where the needs of homeowners are placed at the centre of the decision-making process. If you're looking for a builder that is professional, transparent, and genuinely cares about delivering a positive customer experience, I would highly recommend Arden Homes.
Process and engagement to date has been absolutely superb. The communication at each stage and follow up from the team have made us feel really confident that not only have we chosen the right builder, but they are invested in our build. We have specific requirements for our build in terms of bedrooms and thus we needed to change floor plans,… Read more · 1
where all other builders were either not interested in making the changes or charging excessively for this, Arden were keen to assist and worked with us to incorporate all the details we needed with all the additional charges being reasonably priced. Choosing all our flooring, tiles, kitchen, colours, etc. was a massive and dauting task, however the team made it feel really smooth and worked with us across every detail, answering every question and providing suggestions and support. Arden have been amazing through every step of the process, I could not recommend them anymore highly
Our dealings with Arden have been professional and friendly with our build progressing. Our interior design consultant has been great helping with our colour selection and styling of our home. ARDEN are exceptionally busy and unfortunately this results in things taking longer than expected but we are satisfied with our progress to date. Show details · 1
We have just signed our HIA contract and are moving to the construction stage. We have dealt with many helpful and supportive Arden representatives, from sales, tender, colour, electrical and contract. Unfortunately we had a poor experience with our pre-contract coordinator, but once raise with a manager it was quickly resolved and we have had a… Read more · 1
wonderful new pre-contract manager who has been outstanding. Overall we’ve had a great experience and are excited to see our family home take shape!!
We have had a mostly excellent experience with Arden so far. The initial sales part of the process was perfect, We quickly were sold on a beautiful country home design that perfectly matches our style and inspirations. While the option for a having a flexible floorplan is incredible and not offered by most bulk builders. Ardens options at colour… Read more · 1
appointments found that we really could get a very premium finish for a reasonable budget. The only negative so far has been a lack of communication from our project manager in the lead up to building that has caused a few unnecessary delays. Also a delay in getting to the tender stage, although I imagine this is the case with most bulk builders. Otherwise our experience so far has been great and we cant wait to start building what looks to be a very beautiful house for a very reasonable budget.
Hello Carl, we are disappointed to hear about your… Read more