The standard Fisher Paykel Oven vents "50 deg hot air into the kitchen" and metal pipes create a "loud tapping sound next to our bed" The Oven is unusable on days over 20deg and condensation collecting and dripping down the pipes requires earplugs. What is Arden doing about it?
Well, Were waiting for F&P to reply, it is now over a month and you would think the builders realtionship with them would have moved this along quicker. The tapping noise, well the facades on the two other homes we had seen prior ere built with PVC, so why have they fitt...

Our pre-construction phase experience with Arden Homes has been fantastic. Everyone we have dealt with, from AP our New Homes Consultant to EB our Pre-Site Customer Service, always had supported us patiently, was very responsive & flexible with our requests.
We happily endorse your company for the way you do business.

Building with Arden was quite an easy decision for us. It all came down to the really good standard inclusions and the flexibility. When talking to competitors, things like altering the size of a room or swapping around the floorplan was quite costly where as at Arden, it was an easy change for them, this allowed us to almost completely customize a floorplan to suit us.

Our pre-construction contact was the BEST! We are first home builders and we knew very little about the process. Our contact was great at explaining things to me and was profe...

Building with Arden Homes was a very big decision, especially since this was our first time building -nonetheless, it was definitely the best decision we made!
All of the staff that we dealt with ensured that we felt comfortable about all of the decisions and choices we were making, from the layout, to colour selections, to structural components. Arden Homes was extremely flexible and open to the changes that we wanted to make in order to ensure that we were happy with the final plans. We had no issues with flipping the layout and adding in ex...

Words cannot justify the satisfaction we have with Arden Homes, but if we had to narrow it down to 3 words, it would be quality, relationships and experience. The whole process from our first walk through the display homes to the site-start, and even the support afterwards has been so personal and much less stressful than it would've been without such talented, responsive, professional people at Arden Homes.

The design center experience was so much fun despite the pressure of so many options. The support and communication from the sales offic...

Arden Homes have been fantastic to work with and we're so happy to have chosen them as our builder!
We were so amazed by the service, professionalism, build quality and inclusions from the very first walk through of their display homes in Wollert, and this has continued all the way through our own design process, colour selection, tender, contract, post-contract variations and more, in helping us to build our dream home - a heavily modified Votivo 37 with Aspire Package and upgraded inclusions.

Unlike other builders, Arden have been very fle...

So far we have been very happy with our dealings with Arden. The pre-construction process has been well handled and we have felt looked after throughout. All of our questions have been answered clearly and promptly, and they have been reasonably flexible with our choices and floor plan.

There were some recurring mistakes in our paperwork and plans that we had to ask to be fixed a number of times between drafts. There was no problem with getting these rectified, but we did have to keep on top of it.

Mostly, the process has been quite straight...

I will stay with the facts as they will speak for them self. we built a BEAUMONT 43 with KEIMORA facade.
We had 3 site managers and if I did not request to go on site often there would have been even more problems that are hidden.
Pre : took over a 1year and 3months from deposit to commencement of constructions with many details not being documented and then more personnel changes .
During: Construction went the full 310 days + 2 months over with 4 months wasted in-between due to the change in managers and no one stepping in.
Now we are o...

So far our Pre construction dealings with Arden have been great. From the moment we walked into the display home the girls have been wonderful to deal with and very accomodating with our custom build. The colour selection app were great. The girls were very knowledgeable and very patient with my indecisiveness. We have asked for a lot of variations and different ways to build our house which they have helped us along the way to make this possible. We are really looking forward to starting our build and are very confident that our site supervisor will carry on this great service.
Thanks Arden

We are at the early stages of construction with Arden Homes. Up until now their service has been excellent! They were flexible in changing the layout that suited my land that is an awkward shape. We had previously been rejected by other building companies but Arden Homes not only managed to change and alter their design to suit my land but they also provided great ideas on how to make use of it. They were receptive to suggestions. The price was cheaper than expected with great standards and upgrade options. Our Pre-Site Customer Service Administrator was patient and quick to respond. I asked a lot of questions and made lots of requests, she was always happy to help.
We look forward to the rest of the build and hope that it goes smoothly!

We had a great experience with the pre construction. We are in a difficult block and we had a lot of trouble finding a builder for our site that wasn’t a custom design. Arden were so flexible with the floor plans, but already had an alternate design to the display that suited us pretty well with minimal changes. The Sales person was great and helped design our home, gave helpful feedback and accurate quotes so we weren’t surprised come tender time. The person who assisted us with colour selection was fantastic. She took the time to find exactly...

We are in pre-construction phase and so far Arden have been great. In the initial concept stages we were able to workshop ideas and change the layout until it suited us perfectly. Then getting into deeper stages of contract pricing and drawings, there was a lot of communication back and forth to get everything right. Our build was looked over by a few staff and we feel that it has been extremely flexible and thorough. The staff are very mindful of our budget but also our dream home we are trying to achieve, and they help guide the decision making process.

We are in the Pre-Construction phase and Arden shows a very high level of professionalism throughout this process.
Arden was very flexible with design changes and guided us with great ideas to work around.
Overall we would say that the experience had with Arden was fantastic even during the COVID-19 period.
We are hoping that our construction process will be smooth as well.

After going through a lot of builder, due to the restrictions.
We decided to visit Arden homes display in Torquay.
To be homes the flexibility in the design and accommodating all our requests was so good that I never seen it with any of the other major builders, which makes Arden so different.
Moved to contact and color selection and we have been appointed JG as our consultant and honestly without her being in our side from day one of this journey life would have been so hard, she had been amazing.
With all the hiccups we had with the developer...

Absolutely Amazing experience with the Customer service from Arden Homes Throughout our Pre-construction stage. This is our First construction experience and so far it has gone great. Arden's pre site customer service administrators were really flexible, Knowledgeable and guided us from the beginning with the well structured follow up procedure with clarity of information. Feedback on queries and processing of documents were quick and systematic even though in this Pandemic situation. Guidance on structural changes, Facade selection, Colour selection Throughout the stages were incredible and well explained by the knowledgeable representatives at the Lab. We are very much excited on our entire journey of the Construction with Arden homes.

Absolutely fortunate to have chosen a company that would treat our new home like their own. They did not only take their time out to explain every single thing into details and answer any questions we had, they also guided us through the whole process, and closely reported to us where they were at and up to. Arden Homes literally took care of everything for us from the start to the end, and even provided solid suggestions during the building what we could do for fencing, landscaping, internet setting, etc. even though they are not accountable f...

The process so far has been incredible even through this pandemic! We took our time selecting a builder and are so happy we went with Arden Homes, their staff are absolutely wonderful, knowledgeable and honest! We are so excited that we won’t have a cookie cutter home and that we had the flexibility to create exactly what we wanted with little to no extra costs!

From Start to Finish the process at Arden was a breeze. Everyone at Arden we dealt with were helpful, knowledgeable and friendly. I don't think I could have asked for a better Site Supervisor in RL or Customer Service Administrators SG and ET. I was kept informed and up to date during the whole process and always felt I knew what part of the process we were at and what the next stage was coming. Nothing was too hard or too much trouble for the team to help you with and were always quick to respond to any queries.

We have just completed handove...

First time builders, we initially chose Arden for a number of reasons:

• The well designed and light-filled display home really stood out compared to other volume builders
• The sales team were warm, enthusiastic and helpful
• We have a tricky block that other volume builders weren’t prepared to build on
• Ability to customise the floor plan to suit our block and our needs
• List of inclusions appealed to us including the Colorbond roof, solar panels and integrated Fisher and Paykel appliances

We are just to construction stage now and have no...

impressed from the start, my lot size is smaller than most & despite this were able to deliver a look and feel of luxurious space. SG & RL who were both overseeing the project & answering any questions I had along the way allowed the process to remain seamless & were proactive in nature ensuring a great experience