Arden Homes

Arden Homes

4.5

302 reviews · Statistics

PositivevsNegative
89% · 27029 · 10%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all reviewer photos
    Thumbnail
Build Stage
  • Pre-Construction (116)
  • Mid-Construction (41)
  • Post-Construction (99)
Customer Service
4.6 (222)
Site Admin
4.5 (167)
Timeliness
4.4 (178)
Structural Integrity
4.5 (109)
Plumbing & Waterproofing
4.4 (106)
Electrical & Lighting
4.5 (105)
Flooring
4.4 (97)
Transparency
4.5 (182)

Reviews

302 reviews
Paul K.
Paul K. Greater Melbourne (Metropolitan), VIC · 2 posts
 · Verified

J.R Is Amazing to deal with!!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Olga P.
Olga P.
 · Verified

House of my dreams!

  • Thumbnail
Chan
Chan
 · Verified

Pre-Construction Stage

Customer Service
Site Admin
Timeliness
Kate
Kate AU · 6 posts
 · Verified

Expensive and slow - do not recommend

Arden Homes
Arden Homes · 
Kate
Kate · 
Arden Homes
Arden Homes · 

Hey Kate,

We understand that you are in touch with your site supervisor to get rectification work completed. We wish you the best of luck!

Project Home Builders

Find out how Arden Homes compares to other Project Home Builders

Know better, choose better.

Compare all
athreya z.
athreya z. Greater Melbourne (Metropolitan), VIC · 2 posts
 · Verified

Do Not Build With Arden Homes

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +2Thumbnail
Arden Homes
Arden Homes · 

Hey Athreya,

The Construction Manager will be giving you a call today to discuss your review.

athreya z.
athreya z. · 

Hello,
Yes, I've been informed that someone will be in touch with me, will be waiting for that.

JPS
JPS · 2 posts
 · Verified

Thank you for our dream home!

S and M
S and M Melbourne · 2 posts
 · Verified

We love our new home!

Jane T
Jane T Greater Melbourne (Metropolitan), VIC
 · Verified

Design Flexibility at a Volume Builder Cost

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Claire & Stuart E.
Claire & Stuart E. Greater Melbourne (Inner), VIC · 2 posts
 · Verified

Excellent customer service

Customer Service
Timeliness
Transparency
Project Home Builders

Find out how Arden Homes compares to other Project Home Builders

Know better, choose better.

Compare all
Annie Matthee
Annie Matthee Southwest, VIC · 7 posts
 · Verified

Pre-Construction Journey in Geelong

Customer Service
Transparency
RMB
RMB Greater Melbourne (Inner), VIC
 · Verified

Pre Construction Completed

Chamin
Chamin Greater Melbourne (Inner), VIC · 2 posts
 · Verified

Pre-construction service - second to none!

Project Home Builders

Find out how Arden Homes compares to other Project Home Builders

Know better, choose better.

Compare all
Sri
Sri Greater Melbourne (Inner), VIC · 9 posts
 · Verified

72 weeks since site cut with no end in sight: I would not recommend Arden to my dying enemy

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Arden Homes
Arden Homes · 
Sri
Sri · 

Thank you for getting back to us. We will hopefully see how it goes in the next couple of weeks. We just want to move on with our lives.

Karen B
Karen B Victoria
 · Verified

Pre Construction Review

Jodie N.
Jodie N. Victoria
 · Verified

Buyer beware

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
  • Thumbnail
  • Thumbnail
Arden Homes
Arden Homes · 

Questions & Answers

justmyopinion
justmyopinion · 

Hi there,

Has anyone taken Arden to VCAT? Interested in knowing their outcomes.

We're 2 years into the build and still not done. Same ol same ol it seems from other reviews where they keep saying 'one or two months' etc. Their disorganisation and lack of duty of care is incredible and directly related to the delay in the build.

Any help would be appreciated.
M

JPS
JPS · 

Hi M,

Look it did take almost 18 months to get the house done but it was worth it at the end. We were constantly chasing them for updates which were always a struggle.

I’m not sure if VCAT is an option as the biggest struggle the residential industry is facing is trades as they are either working on the Victorian Big build projects or going to bigger commercial builds as they are concerned about being paid.

Arden is now supported by the NXT group with their holding company in Japan so at least there’s no risk of them ending up like Porter Davis which was a big concern.

I would constantly be on them chasing for updates and tell them I will go to Social Media if they don’t give me updates.

If you don’t chase them for updates they won’t get back to you, keep on them like a dog to a bone!

Good luck!

justmyopinion
justmyopinion · 

HI JPS,

Great to hear you're happy with your outcome.

Appreciated the reply and advice.

Cheers,
M

Guest
R. Singh
R. Singh · 

Hey Arden,

About to write an honest review and being a reasonable person, I am giving you another chance to honour what you promised when I signed the contract. In short following are the problems so far:

- Zero communications. Repeated unanswered calls and messages. It's beyond rude. I am nit sure how you are operating as a business. You must have a VERY good marketing team.

- My project is in it's 14th month now, over the contractual period, and it was four months late to start. That is six months of rent that I've paid I had not budget for. Is it too much to ask for a finishing date?

- I am on my third site supervisor. The last two told me what they though of your business as a model. It was not pretty but I am stuck with you and want to stay positive. Do you think it's reasonable to have three site supervisors and three different admins during a building project?

- Your trade qualities are way below standard. I've had major rectifications required for each stage and being at the final stage, there is still creaking floor on the first floor. And the carpet is down already! This was meant to be fixed before the carpet went down. Am I missing something here? By the way this is only one example of many. Frame left in weather with insulation installed and repeated flooding of rooms, most of the fixings being out of alignment and tolerance are some of the other!

I can go on and on but I think I've allowed enough stress from ARDEN to get to me already.

So, in the name of good customer service, is it too much to ask for someone to get back to me and get my project finished?

I will be posting an honest review next week.

And if anyone out there thinking of building with ARDEN, talk to me first and I will give you an honest opinion.

Arden Homes
Arden Homes · 

We are sorry to hear you're unhappy with your experience. We have looked into this and believe you have spoken with our Construction Manager. Please feel free to reach out at hello@ardenhomes.com.au if you require further assistance.

R. Singh
R. Singh · 

Hi Arden, thanks for getting back to me, it's appreciated; although it has taken you three months! After having gone through a painful experience, the conversation with the Construction Manager was pleasant. We got our final Construction Variation today and the points that we had been arguing for months are finally resolved.

ARDEN have promised us to hand over the house in the first week of September and although that is 18 months in the construction phase and 21 months of us having no house, lets see if that promise is kept.

I still intend to write a balanced review, post construction and will certainly highlight the positives about ARDEN, such as the pre construction phase (which most of these reviews are based on).

Arden Homes
Arden Homes · 

Please accept our apologies. Although we didn't respond to your post on Product Review straight away, please rest assured that we did escalate your concerns to our Construction Manager immediately.

We are glad to hear that your experience has become more positive. Please do feel free to reach out again if we can help further.

Alina
Alina · 

Has your experience changed since your last review?

Aravind Ramesh
Aravind Ramesh · 

Updates please..

Guest
Pauline
Pauline · 

I'm looking to build with ARDEN.
Anyone build the Luxe home and what was your experience?

Am a little concerned re having an independent inspector it was mentioned above that Kevin Mcdonald and Darren Love are very good.
Any contact details for these guys?

Arden Homes
Arden Homes · 

Hi Pauline,

Thank you for considering to build with Arden and for your questions to our page.

We are so excited to hear that you are in the early stages of building your new Luxe home and would love to speak with you further about your home options and to answer your questions you have around independent inspectors.

Please send your preferred contact details to enquiry@ardenhomes.com.au and we will get someone to get in contact with you.

Kind Regards,

Arden Homes.

R. Singh
R. Singh · 

Don't build with them. I am happy for you to contact me to give you an honest opinion.

Don
Don · 

Hey Arden Homes. How about you answer the people who beg for responses because of your poor quality (eg Mr Singh above). I’m about to decide on whether I should build with Arden, but seeing the unanswered pleas certainly helps me make my choice easier …

Arden Homes
Arden Homes · 

Hi Don,

Please rest assured that every single one of our clients are responded to and that any issues are escalated with the highest of priority. If you'd like to discuss your concerns further, please feel free to reach out at hello@ardenhomes.com.au

Phoenix
Phoenix · 

Save yourself the hassle, find someone else.

Arden Homes
Arden Homes · 

Hi Phoenix,

If we can help with something please do contact us at hello@ardenhomes.com.au.

Thanks

Guest

Get an answer from our members and Arden Homes representatives

Details

CategoryProject Home Builders
Types of Homes AvailableOne-Storey and Two-Storey
Sustainable BuildingYes
Knockdown & RebuildYes
Build Areas

Melbourne’s North, South East, West, and Greater Geelong Corridor

Building Code CDB-U 48276
Visit official website

Contact info for Arden Homes

Mon8:30 am - 4:30 pm
Tue8:30 am - 4:30 pm
Wed8:30 am - 4:30 pm
Thu8:30 am - 4:30 pm
Fri8:30 am - 4:30 pm
SatClosed
SunClosed
  • ABN: 68146213970

Extra Information

Dale Alcock Homes South West
Hotondo Homes
Brighton Homes
Celebration Homes
Homebuyers Centre Western Australia

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.