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Arden Homes
4.4 from 121 reviews

Reviews

Review distribution

5 star
91
4 star
15
3 star
2
2 star
1
1 star
12

  • Verified customer

Absolute Living Nightmare

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJuly 2017
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Yuen F.

Yuen F.Greater Melbourne (Inner), VIC

  • Verified customer

Team of superstars

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
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1 comment
Arden Homes
Arden H.Arden Homes
Rhya

RhyaGreater Melbourne (Inner), VIC

  • Verified customer

Amazing service

published

The process was seamless from the minute we walked into the sales office. Nothing was ever too hard for anyone to complete and they went over and above at every stage of the pre-construction process.
The final price of our home came in less than we expected and we are excited to see the finished product!!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Arden Homes
Arden H.Arden Homes
Harsha Perera

Harsha PereraGreater Melbourne (Outer), VIC

  • Verified customer

Excellent work

published

Arden was supportive throughout our journey. They listened to all our queries and answered them accordingly and usually went above and beyond in the process. We believe our house is perfect for us and we would like to give a special thanks to our site supervisor Rhys. He was the one that made it all happen and has done an excellent job. Compared to other developers Arden was the best and lived to its name. Easy to make changes to the building plans on the whim, great communication with each other. Would recommend to new home buyers.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
Arden Homes
Arden H.Arden Homes

Pria

PriaMelbourne

  • 2 reviews
  • Verified customer

Best in the market

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Build StageMid-Construction
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1 comment
Arden Homes
Arden H.Arden Homes

Jen Higgins

Jen HigginsGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Would recommend Arden to anyone!

published

Our Site supervisor made this process smooth and enjoyable. From the design stage to administration to the build itself we have loved working with Arden. Great communication and availability from office staff and our site supervisor meant any question or concern we had was quickly resolved. Very Well done Arden!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
Arden Homes
Arden H.Arden Homes

Natalie F.

Natalie F.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Our dream home!

published

Our Arden Home is soon to be built, in fact were not yet at the demolition stage (Whitehorse city council have taken nearly 14 months to approve our permit!) yet Arden have been patient and on the journey with us the entire time. Super equipped to support you throughout the entire process, on schedule with appointment dates, extremely accommodating with helping us get our permits through- and honestly even not having built with them yet, theyre worth the wait!
Our spokesperson or go to Arden consultant was especially great, extremely friendly and always helpful. Do not know how we could have done any of this without her

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
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1 comment
Arden Homes
Arden H.Arden Homes

The reviewer stated that an incentive was offered for this review


Sandra W.

Sandra W.Greater Melbourne (Outer), VIC

  • Verified customer

Our new Home in Berwick

published

We have just moved into our amazing new Arden Home. Arden have been great to work with throughout this build. Their communication and follow up has been excellent. Our office contact and site supervisor have been with us every step of the way with regular updates. Our site supervisor was happy to show us through the house as it progressed which made us feel confident in what was happening and also made us feel included in the process. They even finished ahead of time to accommodate our needs. The quality of the work is great and we are really happy with our new home. Thanks Arden, well done.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Arden Homes
Arden H.Arden Homes
Monique

MoniqueVictoria

  • 2 reviews
  • Verified customer

Pre construction

published

We are due to commence works this coming Monday! It’s been a long 12 month journey to get to where we are today. With town planning holding us up no fault of arden just the area we chose to build in.
Arden have been fantastic with there communication and follow up to date. We have always had our phone calls answered and emails replied to. Everything from first meeting till now has been friendly and accomodating with our endless changing of minds. Nothing was ever to much even when I needed to double check our colour selections on contract signing day to just double check that I still loved all our choices.
I hope to continue to have an excellent reviews with the build commencing Monday.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
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1 comment
Arden Homes
Arden H.Arden Homes
Sean P.

Sean P.Southwest, VIC

  • Verified customer

Pre-build

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Arden Homes
Arden H.Arden Homes

The reviewer stated that an incentive was offered for this review


Nikki M.

Nikki M.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Pre construction

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Arden Homes
Arden H.Arden Homes

The reviewer stated that an incentive was offered for this review


Pong

Pong

  • 8 reviews
  • Verified customer

Fantastic Service and Consultation with Flexible Plan

published

We had a plan to knock down a house and rebuild a new home, which we had spent time shopping around between builders. Since the start of the process, the Sales team had given a fantastic advice of how to do house orientation and design to incorporate a specific change we had in mind from the original plan. The Customer Service team kept you informed with the progress of process before signing the contract. The only thing we felt a bit disappointed was the the delay of the foundation change due to our block is subject to flood zone. They appeared to be extremely busy and did not have enough staff to accommodate all of their customers.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
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1 comment
Arden Homes
Arden H.Arden Homes

DVL Calibrations T.

DVL Calibrations T.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Satisfied with the progress of Building

published

We are very satisfied with our new home as it was very good quality and standard and finished before the time frame with good customer relationship
step-by-step we were informed the process and had a tour and we couldn't find any issued during the construction. we couldn't find any hidden cost at the final estimate and completion. finally we are happy we have selected Australia's No.1 builder

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
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1 comment
Arden Homes
Arden H.Arden Homes

The reviewer stated that an incentive was offered for this review


KJL

KJLGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Pre-Site Administration

published

This is our first home with Arden Homes but not the first home we have built. We have been very impressed by the process Arden Homes has and the organisation of every stage. Thank you to our Customer Service Pre Site Administrator JG for a seamless, good flowing process. JG kept us in the loop for all stages of the process and informed us about everything. Changes were made with ease and Arden Homes have been very accommodating during the design and contract process. We are very happy to this stage with the customer service we have been provided and we look forward to our build with Arden Homes.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Arden Homes
Arden H.Arden Homes

The reviewer stated that an incentive was offered for this review

Deepika S.

Deepika S.Victoria

  • Verified customer

Great support

published

We are building our First home with Adren Homes. So far we had a positive experience with the pre construction team. They have provided us with great service and support through out the colour and electrical selection. The houses are smartly designed and space created in the house is practical for day to day lifestyle. We loved the inclusion and hardly needed to upgrade. The floor plans were flexible and we did made some structural changes. Once the contract was signed things started to move quickly. We really appreciate the guidance that they provided to us during the whole process.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Arden Homes
Arden H.Arden Homes
Kylie F

Kylie FSouthwest, VIC

  • Verified customer

Pre-Construction Dream Team

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Arden Homes
Arden H.Arden Homes

The reviewer stated that an incentive was offered for this review


Ally S

Ally SGreater Melbourne (Outer), VIC

  • 15 reviews
  • Verified customer

I love my house, but I wouldn't use them again

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateApril 2019
See all answers

OriCam

OriCamGreater Melbourne (Outer), VIC

  • Verified customer

Great Service

published

We spent quite a bit of time researching and looking at different homes and builders until coming across Arden Homes. What attracted us to them was the standard inclusions the ability to change the floor plans to suit our requirements and likes. It was never an issue. The team was extremely helpful and understanding from the sales staff PA through to admin BG. Looking forward to build commencement and hope that all runs smoothly and without any issues.

Build StagePre-Construction
1 comment
Arden Homes
Arden H.Arden Homes

Erin F.

Erin F.

  • 3 reviews
  • Verified customer

Excellent Customer Service

published

This is our second home build (originally built with PD, not so great), our experience this time around has been delightful. BG was a pleasure to deal with, we did hit a few bumps with DA but she was fantastic in dealing with them & getting everything resolved. Cannot wait for build stage, if customer service continues at this high standard we will be very happy & highly recommend as builders!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
See all answers
1 comment
Arden Homes
Arden H.Arden Homes

The reviewer stated that an incentive was offered for this review


Brioney.McK

Brioney.McKGreater Melbourne (Outer), VIC

  • Verified customer

Communication 101

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Arden Homes
Arden H.Arden Homes

The reviewer stated that an incentive was offered for this review


Page 1 of 7

Questions & Answers

Pauline

Paulineasked

I'm looking to build with ARDEN.
Anyone build the Luxe home and what was your experience?

Am a little concerned re having an independent inspector it was mentioned above that Kevin Mcdonald and Darren Love are very good.
Any contact details for these guys?

1 answer
Arden Homes
Arden H.Arden Homes

Hi Pauline,

Thank you for considering to build with Arden and for your questions to our page.

We are so excited to hear that you are in the early stages of building your new Luxe home and would love to speak with you further about your home options and to answer your questions you have around independent inspectors.

Please send your preferred contact details to enquiry@ardenhomes.com.au and we will get someone to get in contact with you.

Kind Regards,

Arden Homes.


Tarabombara

Tarabombaraasked

Does anyone have a current building managers email for Arden homes in Berwick please?

1 answer
MARK VANIN
MARK VANIN

NO Most elusive and unreliable mob I have ever seen.Quality and attitude absolutely RS.


Bryan

Bryanasked

Our builder asked us to get the Asset protection permission from council. Is it ok to get it or builder should get it by himself?
Please advise.

2 answers
Donna
Donna

Yes, you need to get that permit yourself.

20JackRd
20JackRd

Permit is the owners responsibility


Get an answer from our members and Arden Homes representatives

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