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Arden Homes
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Fisher and Paykel CookerGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
It's not just building the house, it also how the builder reacts when you have an issue! NOT GOOD!!!
The standard Fisher Paykel Oven vents "50 deg hot air into the kitchen" and metal pipes create a "loud tapping sound next to our bed" The Oven is unusable on days over 20deg and condensation collecting and dripping down the pipes requires earplugs. What is Arden doing about it?
Well, Were waiting for F&P to reply, it is now over a month and you would think the builders realtionship with them would have moved this along quicker. The tapping noise, well the facades on the two other homes we had seen prior ere built with PVC, so why have they fitt...
2 comments
Hi Yes. I have had phone contact however - noone from Arden or FandP have bothered to see it work in person. The issue is - after 10-11 mins of oven usage the external fan transmits 55-58 degree heat ...
Read moredirectly into the kitchen. (Just like the gas-log fireplace i have in the living room). This heat under fan speed occurs for the entire duration of usage. Eg 2 kg roast at 180deg for 1.45-2.00 hours. This is not a complaint about the fam cutting in after turning the oven off - per my video and FandP contracted technician report. The oven is simply not fit for purpose/poor design or is incorrectly manufactured. After spending $465,000 on the house/build, (excluding demolish, land etc) and Arden quoting “we only use the best possible materials and products” i would have thought someone at Arden would at least have the decency to inspect it for yourself. Suffice to say your marketing teams spin is such an incredible motherhood statement with no basis. Please - someone come and look at it for yourself! Very disappointing service thus far, expected far better from a builder purporting to be "high end"EdnaGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
- Verified customer
Great pre-construction phase experience with Arden Homes
Our pre-construction phase experience with Arden Homes has been fantastic. Everyone we have dealt with, from AP our New Homes Consultant to EB our Pre-Site Customer Service, always had supported us patiently, was very responsive & flexible with our requests.
We happily endorse your company for the way you do business.
1 comment
Arden H.Arden Homes
Hi Edna,
Congratulations on reaching the construction stage of your build journey!...
Read more Thank you for taking the time to write a review and we're so happy to hear how our team have been supportive throughout the process. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesGeorgie Thompson Southwest, VIC
- Verified customer
Amazing pre-construction process
Building with Arden was quite an easy decision for us. It all came down to the really good standard inclusions and the flexibility. When talking to competitors, things like altering the size of a room or swapping around the floorplan was quite costly where as at Arden, it was an easy change for them, this allowed us to almost completely customize a floorplan to suit us.
Our pre-construction contact was the BEST! We are first home builders and we knew very little about the process. Our contact was great at explaining things to me and was profe...
Read moressional but also just a really nice and understanding person to communicate with. I looked forward to her emails and calls! Cost wise, we found Arden great. At first, we thought that they were on the expensive end but as we didn't have to upgrade much due to their great range of inclusions it actually ended up being very fairly priced. Can't wait to start the build.1 comment
Arden H.Arden Homes
Hi Georgie,
Thank you so much for taking the time to write an amazing 5 star review!...
Read more We're so happy to head how much you have enjoyed your pre-site experience. We're honoured that you have chosen us to build your first home and could customise it to suit you perfectly. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
Find out how Arden Homes compares to other Home Builders
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Nathasha PGreater Melbourne (Outer), VIC
- Verified customer
Post-construction process - Fantastic team
Building with Arden Homes was a very big decision, especially since this was our first time building -nonetheless, it was definitely the best decision we made!
All of the staff that we dealt with ensured that we felt comfortable about all of the decisions and choices we were making, from the layout, to colour selections, to structural components. Arden Homes was extremely flexible and open to the changes that we wanted to make in order to ensure that we were happy with the final plans. We had no issues with flipping the layout and adding in ex...
1 comment
Arden H.Arden Homes
Hi Nathasha,
Thank you for taking the time to write a wonderful 5 star review!...
Read more We're honoured that you chose us to take on your first build journey and thrilled to hear that you have made you dream home by customising with our team. We wish you all the best and hope there are many memories to be made in your new home! Kind regards, Arden HomesNick GSouthwest, VIC
- Verified customer
Absolutely Superb Customer Experience and exceptional in all aspects of the build
Words cannot justify the satisfaction we have with Arden Homes, but if we had to narrow it down to 3 words, it would be quality, relationships and experience. The whole process from our first walk through the display homes to the site-start, and even the support afterwards has been so personal and much less stressful than it would've been without such talented, responsive, professional people at Arden Homes.
The design center experience was so much fun despite the pressure of so many options. The support and communication from the sales offic...
Read moree to office admin was phenomenal. We have been so impressed by everyone at Arden Homes that made this dream a reality in the middle of a pandemic. Special thanks to the staff at Torquay display for making the whole process a lot easier for us.1 comment
Arden H.Arden Homes
Hi Nick,
Thank you so much for taking the time to write an amazing review!...
Read more Our team is thrilled to hear how much you've enjoyed your build journey so far and are now at construction stage. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesJames G.Greater Melbourne (Metropolitan), VIC
- Verified customer
Pre-construction process - amazing!
Arden Homes have been fantastic to work with and we're so happy to have chosen them as our builder!
We were so amazed by the service, professionalism, build quality and inclusions from the very first walk through of their display homes in Wollert, and this has continued all the way through our own design process, colour selection, tender, contract, post-contract variations and more, in helping us to build our dream home - a heavily modified Votivo 37 with Aspire Package and upgraded inclusions.
Unlike other builders, Arden have been very fle...
Read morexible and accommodating for all changes with regards to floor plan design, variations and more, in ensuring we are very happy with the overall layout and features of our new home. They have also been very transparent and cooperative with pricing in working around our budget. One thing we really liked about Arden is their team clearly share in the excitement of their builds, and this is positively evident in the conversations we have had with their staff and enthusiasm they bring - it has made our entire experience exciting and stress-free, with peace of mind that our build is in very good hands. We would wholeheartedly recommend Arden Homes, having undergone their service thus far, and look forward to moving into our amazing new home.1 comment
Arden H.Arden Homes
Hi James,
Thank you for taking the time to write such an amazing 5 star review!...
Read more We're so happy to hear how excited you are to build the Votivo 37 and that you have modified it to be exactly what you're after. It's great to hear that our team has made the process for everyone stress free, making it that much more an enjoyable build journey. We wish you all the best and can't wait to see you're dream home come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
Julie C.Greater Melbourne (Metropolitan), VIC
- Verified customer
Pre-construction process
So far we have been very happy with our dealings with Arden. The pre-construction process has been well handled and we have felt looked after throughout. All of our questions have been answered clearly and promptly, and they have been reasonably flexible with our choices and floor plan.
There were some recurring mistakes in our paperwork and plans that we had to ask to be fixed a number of times between drafts. There was no problem with getting these rectified, but we did have to keep on top of it.
Mostly, the process has been quite straight...
Read moreforward with clear information and instructions. There are some areas where it was unclear, like the requirement to remove a boundary fence and the disconnection of electricity/gas/NBN etc - a clear checklist for what is required for those processes would be good at this point. The colours, electrical, tender and contract appointments were all well run and we felt supported throughout, however it is overwhelming to have to make so many decisions in such a short amount of time. Being provided with an agenda or checklist may have given us more chance to prepare for decisions that were introduced at these meetings. We are three weeks into the construction phase and so far communication has been appropriate. We are quite happy with the process so far.1 comment
Arden H.Arden Homes
Hi Julie,
Congratulations on reaching the construction stage of your build journey!...
Read more Thank you for taking the time to provide some feedback on both what we have done well and some things that could've have been better, we will relay this back to the team. We wish you all the best for the construction of your home and can't wait for it to come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
Tommy H.Greater Melbourne (Metropolitan), VIC
- Verified customer
Would You Build with ARDEN, No, Never, Would Not Recommend.
I will stay with the facts as they will speak for them self. we built a BEAUMONT 43 with KEIMORA facade.
We had 3 site managers and if I did not request to go on site often there would have been even more problems that are hidden.
Pre : took over a 1year and 3months from deposit to commencement of constructions with many details not being documented and then more personnel changes .
During: Construction went the full 310 days + 2 months over with 4 months wasted in-between due to the change in managers and no one stepping in.
Now we are o...
1 comment
Arden H.Arden Homes
Hi Tommy,
Thanks for your feedback, we apologise that you haven't been happy with your experience....
Read more We understand that a team member has been in contact with you. If you have any queries, please send us an email at hello@ardenhomes.com.au. Kind regards, Arden HomesBrooke WilsonVictoria
- Verified customer
Pre construction Review
So far our Pre construction dealings with Arden have been great. From the moment we walked into the display home the girls have been wonderful to deal with and very accomodating with our custom build. The colour selection app were great. The girls were very knowledgeable and very patient with my indecisiveness. We have asked for a lot of variations and different ways to build our house which they have helped us along the way to make this possible. We are really looking forward to starting our build and are very confident that our site supervisor will carry on this great service.
Thanks Arden
1 comment
Arden H.Arden Homes
Hi Brooke,
Thank you for taking the time to write an amazing 5 star review!...
Read more We're so happy to hear that you've had a wonderful pre-site journey and that you enjoyed the colour selection app to design your home. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesFind out how Arden Homes compares to other Home Builders
Know better, choose better.
Sarene Greater Melbourne (Inner), VIC
- Verified customer
Knock Down Rebuild with Arden Homes
We are at the early stages of construction with Arden Homes. Up until now their service has been excellent! They were flexible in changing the layout that suited my land that is an awkward shape. We had previously been rejected by other building companies but Arden Homes not only managed to change and alter their design to suit my land but they also provided great ideas on how to make use of it. They were receptive to suggestions. The price was cheaper than expected with great standards and upgrade options. Our Pre-Site Customer Service Administrator was patient and quick to respond. I asked a lot of questions and made lots of requests, she was always happy to help.
We look forward to the rest of the build and hope that it goes smoothly!
1 comment
Arden H.Arden Homes
Hi Sarene,
Congratulations on reaching the construction stage of your build!...
Read more We're so thrilled to hear that you have found a home that fits your block and that our team helped you through and answered any queries you had. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
- Verified customer
Dream home pre construction
We had a great experience with the pre construction. We are in a difficult block and we had a lot of trouble finding a builder for our site that wasn’t a custom design. Arden were so flexible with the floor plans, but already had an alternate design to the display that suited us pretty well with minimal changes. The Sales person was great and helped design our home, gave helpful feedback and accurate quotes so we weren’t surprised come tender time. The person who assisted us with colour selection was fantastic. She took the time to find exactly...
Read more what we wanted and didn’t push us for upgrades. When we weren’t sure between a few options she was happy to put down both options so we could get pricing and decide from there. We had two admins, the first wasn’t fantastic but has left the company. The second was great, really responsive and understanding. Any concerns voiced were dealt with and she had great knowledge. One thing that helped was her suggesting the plumbing stack be moved to another location to give us more laundry space. I didn’t even know it was possible and something so small made a really big difference in the layout. I was sad we had to swap to another admin for construction because I’m sure she would have been great the entire way through. Hoping the rest of the build goes as well as the experience to date.1 comment
Arden H.Arden Homes
Hi Chelle,
Thank you for taking the time to write such a lovely review and congratulations on reaching the construction stage of your build journey!...
Read more We're so happy to hear that our team has found your perfect home and made the process for you enjoyable. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
Erin KB
- 2 reviews
- Verified customer
Very impressed so far!
We are in pre-construction phase and so far Arden have been great. In the initial concept stages we were able to workshop ideas and change the layout until it suited us perfectly. Then getting into deeper stages of contract pricing and drawings, there was a lot of communication back and forth to get everything right. Our build was looked over by a few staff and we feel that it has been extremely flexible and thorough. The staff are very mindful of our budget but also our dream home we are trying to achieve, and they help guide the decision making process.
1 comment
Arden H.Arden Homes
Hi Erin,
Congratulations on reaching the build stage of your build! ...
Read more We thrilled to hear that you have had such an wonderful experience with our team and have been able to design your dream home in your budget. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
Harsha BGreater Melbourne (Outer), VIC
- Verified customer
Great custom volume builder to work with
We are in the Pre-Construction phase and Arden shows a very high level of professionalism throughout this process.
Arden was very flexible with design changes and guided us with great ideas to work around.
Overall we would say that the experience had with Arden was fantastic even during the COVID-19 period.
We are hoping that our construction process will be smooth as well.
1 comment
Arden H.Arden Homes
Hi Harsha,
Congratulations on reaching the construction stage of your build journey!...
Read more We're so happy to hear that you've enjoyed your experience so far and were able to change the house plans so that you can design your new home. Thank you for taking the time to write a review, we wish you all the best and can't wait to see you dream home come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
MohamedSouthwest, VIC
- 2 reviews
- 5 likes
- Verified customer
Amazing service and flexibility from day one
After going through a lot of builder, due to the restrictions.
We decided to visit Arden homes display in Torquay.
To be homes the flexibility in the design and accommodating all our requests was so good that I never seen it with any of the other major builders, which makes Arden so different.
Moved to contact and color selection and we have been appointed JG as our consultant and honestly without her being in our side from day one of this journey life would have been so hard, she had been amazing.
With all the hiccups we had with the developer...
1 comment
Arden H.Arden Homes
Hi Mohamed,
Congratulations on reaching the build stage of your build and thank you for taking the time to write an amazing 5 star review!...
Read more We're so happy that you got the chance to go see our Torquay display, it really is beautiful. After the long journey through pre-site, we're so excited that you're finally moving to the next stage. We wish you all the best and can't wait the see your dream home come to life! Kind regards, Arden Homes- Verified customer
Excited to have our Perfect Dream House from Arden Homes
Absolutely Amazing experience with the Customer service from Arden Homes Throughout our Pre-construction stage. This is our First construction experience and so far it has gone great. Arden's pre site customer service administrators were really flexible, Knowledgeable and guided us from the beginning with the well structured follow up procedure with clarity of information. Feedback on queries and processing of documents were quick and systematic even though in this Pandemic situation. Guidance on structural changes, Facade selection, Colour selection Throughout the stages were incredible and well explained by the knowledgeable representatives at the Lab. We are very much excited on our entire journey of the Construction with Arden homes.
1 comment
Arden H.Arden Homes
Hi Balaji,
Thanks so much for taking the time to write and amazing 5 star review!...
Read more We're so thrilled to hear that our team has been so great and have guided you through the pre-site stages this being your first build. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
Find out how Arden Homes compares to other Home Builders
Know better, choose better.
ThomasGreater Melbourne (Outer), VIC
- Verified customer
Incredibly smooth process. Supportive and friendly staff
Absolutely fortunate to have chosen a company that would treat our new home like their own. They did not only take their time out to explain every single thing into details and answer any questions we had, they also guided us through the whole process, and closely reported to us where they were at and up to. Arden Homes literally took care of everything for us from the start to the end, and even provided solid suggestions during the building what we could do for fencing, landscaping, internet setting, etc. even though they are not accountable f...
Read moreor. It was really an incredibly stress-free, straight-forward experience and we would highly recommend to anyone who is inexperienced like us. Staff are friendly and supportive. The building manager, as well as the On-Site Customer Service Administrator, are exceptionally helpful and professional!1 comment
Arden H.Arden Homes
Hi Thomas,
Thank you so much for taking the time to write a wonderful review and congratulations on the completion of your build journey!...
Read more The team is thrilled to hear house much you enjoyed your experience with us and that the team took you through everything in detail to make it easier through each stage. We wish we all the best in your new beautiful home! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
- Verified customer
Incredible!
The process so far has been incredible even through this pandemic! We took our time selecting a builder and are so happy we went with Arden Homes, their staff are absolutely wonderful, knowledgeable and honest! We are so excited that we won’t have a cookie cutter home and that we had the flexibility to create exactly what we wanted with little to no extra costs!
1 comment
Arden H.Arden Homes
Hi Vanessa,
Congratulations on reaching the construction stage of your build journey!...
Read more We're so happy that you ended up choosing us to build your beautiful home and that you could create exactly what you wanted. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
Luke LGreater Melbourne (Inner), VIC
- Verified customer
AMAZING!
From Start to Finish the process at Arden was a breeze. Everyone at Arden we dealt with were helpful, knowledgeable and friendly. I don't think I could have asked for a better Site Supervisor in RL or Customer Service Administrators SG and ET. I was kept informed and up to date during the whole process and always felt I knew what part of the process we were at and what the next stage was coming. Nothing was too hard or too much trouble for the team to help you with and were always quick to respond to any queries.
We have just completed handove...
Read morer and moved in, the quality throughout is impressive. During inspections we only noticed some minor issues like a PowerPoint for the tv in the wrong spot and I wasn't happy with some mortar smears on the bricks. These issues were quickly rectified and without delay. It was such an enjoyable experience to see the house take shape during construction. We only had some minor variations to the price and this was due to our changes and nothing Arden charged us extra for. We did encounter any hidden costs or extras we had to pay for during the whole process. I could not recommend this company more and would not hesitate building with them again, I wouldn't bother going anywhere else if you want a quality build with a great design.1 comment
Arden H.Arden Homes
Hi Luke,
Congratulations on reaching the completion of your build!...
Read more Our team is thrilled to hear how much you enjoyed your experience with us and that our team was able to help you with any queries you had throughout the process. We wish you all the best in your new dream home and hope there are many happy memories to be made! Kind regards, Arden HomesThe reviewer stated that an incentive was offered for this review
GlennEGreater Melbourne (Inner), VIC
- 2 reviews
- 3 likes
- Verified customer
Great design, flexibility and can-do attitude
First time builders, we initially chose Arden for a number of reasons:
• The well designed and light-filled display home really stood out compared to other volume builders
• The sales team were warm, enthusiastic and helpful
• We have a tricky block that other volume builders weren’t prepared to build on
• Ability to customise the floor plan to suit our block and our needs
• List of inclusions appealed to us including the Colorbond roof, solar panels and integrated Fisher and Paykel appliances
We are just to construction stage now and have no...
Read moret been disappointed in our choice of builder, and can’t wait to see our new home. Throughout the design, colours, tender and contract stage we felt that Arden have been flexible and accommodating and have a genuine interest in building the home that we want. In that sense we have felt more like collaborators in a process than mere numbers to a volume builder. I have been especially impressed with Arden’s approach and communication throughout the COVID pandemic. Although we had to sign our contract remotely, we were walked through it very carefully and were completely comfortable signing this way. Our administrator JG has been extremely patient with us and accommodated small changes to ensure we build our dream home exactly how we want it. Her proactive approach to providing updates and information about any small variations required to our build has been excellent. We are in love with our floor plan, colours and joinery, and can’t wait to see it come to life now.1 comment
Arden H.Arden Homes
Hi GlennE,
Congratulations on reaching the construction stage of your build journey and thank you for taking the time to write an awesome 5 star review!...
Read more The team loves that you have enjoyed your experience and happy that you have chosen us to build your home. It's great to hear that you've found your dream home to accomodate your tricky block. We wish you all the best and can't wait to see your dream home come to life! Kind regards, Arden HomesMichael G.Greater Melbourne (Metropolitan), VIC
- Verified customer
Great Service & attention to detail
impressed from the start, my lot size is smaller than most & despite this were able to deliver a look and feel of luxurious space. SG & RL who were both overseeing the project & answering any questions I had along the way allowed the process to remain seamless & were proactive in nature ensuring a great experience
1 comment
Arden H.Arden Homes
Hi Michael,
Thanks so much for taking the time to write a great 5 star review and congratulations on reaching the end of your build journey!...
Read more Our team is thrilled to hear that you've had such a good experience with us and were able to answer any questions you had along the way. We wish you all the best in your new dream home! Kind regards, Arden HomesQuestions & Answers
Paulineasked
I'm looking to build with ARDEN.
Anyone build the Luxe home and what was your experience?
Am a little concerned re having an independent inspector it was mentioned above that Kevin Mcdonald and Darren Love are very good.
Any contact details for these guys?
1 answer
Arden H.Arden Homes
Hi Pauline,
Thank you for considering to build with Arden and for your questions to our page.
We are so excited to hear that you are in the early stages of building your new Luxe home and would love to speak with you further about your home options and to answer your questions you have around independent inspectors.
Please send your preferred contact details to enquiry@ardenhomes.com.au and we will get someone to get in contact with you.
Kind Regards,
Arden Homes.
Tarabombaraasked
Does anyone have a current building managers email for Arden homes in Berwick please?
1 answer
NO Most elusive and unreliable mob I have ever seen.Quality and attitude absolutely RS.
Bryanasked
Details
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Arden H.Arden Homes
Hi,
Thanks for your feedback, we apologise that you haven't been happy with your experience....
Read more We understand that a team member has been in contact with you. If you have any queries, please send us an email at hello@ardenhomes.com.au. Kind regards, Arden Homes