Arden Homes

Even as mature first home buyers we found the whole experience of choosing the right home overwhelming. After looking for what seemed like years, we met PA, Sales consultant for Arden Homes. From the very beginning he was patient, nothing was too much trouble and made some really honest and helpful suggestions, we didn’t feel pressured in any way to pay our deposit or sign up.

During the next step in the process, we had to deal with multiple and lengthy lockdowns which meant ALL of our next steps were online. Although Arden did it well, I feel...

This review relevant up until the site start date.
We have received great service from Arden homes, the sales team might need a little bit of improvement, but all other teams e.g. Colours, electrical, tendor etc. really took care of us each step of the way.

The costs involved were told to us upfront and were reasonable. We've shopped around and other home builders were not so transparent.

It's too bad I can't say thanks to personal names on this site but there was a few stand out people at Arden homes who really helped us out.

This review is based solely on our pre-construction experience with JS. This was our 3rd build and we had a very clear idea of what we wanted the house to look like, inside and outside. JS was fantastic in understanding what was important to us, was able to seek clarification when required and came up with alternative solutions when what we had requested was not possible. She was very professional and responded to us in a timely manner.

Our main issue with Arden Homes was that their process was really inefficient from a business perspective a...

We have just finished our pre construction phase and our file has been handed over to construction. Whilst the process has had some ups and downs and we’ve had 3 different admins throughout the pre site phase, I can’t thank our last pre site administrator J enough for her hard work in getting our file transferred. She was always professional and polite and responded in a timely manner and was working working tirelessly in the background ensuring things were moving along as quickly as they could be. She was amazing to deal with and made the proc...

Arden was our choice from a range of builders we went through. the big differentiating factor was everyone at Arden was working with us to build a home we are happy with. From presales to planning to build. Everyone was always listening and working to get us the best outcome.

Our new house just got handed over to the construction phase. Everyone at Arden have gone above and beyond to make our experience as seam free as possible. They've been right on top of everything, they've given us all the information we've needed in an easy to follow format. It's helped us make informed decisions for what's best for us and our situation and they have not been salesy at all. Highly recommend!

We received great support from the sales team (PB & EF) at Mt Duneed in Geelong who guided us through the process and helped us with a design that suits our need and budget. No pressure to sign off on what they offered. The Colour & electrical selection and Tender (JG & MP) stages were also done with great care and sensitivity to our needs and what we wanted as customers. The staff heard what we hoped to achieve in our new home and offered us options to choose from. The Pre-site stage with JG and later on with SR was handled with professional ...

Our journey with Arden homes thus far has been wonderful. We have moved from inner city Melbourne out to Mount Duneed, Geelong to build our forever family home.
Over a period of a few months, we looked at a lot of different display homes with various builders and fell in love with Ardens Pavilion display in Mount Duneed. The floor plan was quite different to a lot of the other display homes we had seen, with 2 internal courtyards separating the front of the home with the rear, it allows so much natural light into the living area its gorgeous :...

The build was managed wonderfully, the workmanship and quality was exceptional. No issues encountered, in fact Arden went out of their way to help us with other problems that weren’t anything to do with them. They stuck to the origin quote and there were no hidden costs. My elderly parents built alongside us and the care they showed them was amazing. Stephanie Grant was fantastic, I can’t thank her enough.

The sales process beginning in the Wollert displays was great. I had multiple appointments where many changes were made and Arden was super helpful and accommodating. At this stage we were in and out of lockdowns so transitions to online/Zoom appointments were seamless and super easy to follow.
Once I was moved onto pre-construction, all seemed to be going well. Colour/electrical appointments were again done online which went very well considering the difficulty of it all. Tender was done face to face and the team was very accommodating by add...

Arden Geelong Sales team were an awesome team, EF and PB helped extensively with design and industry knowledge.
Despite the challenges of COVID and digital colours consults, the Arden team rallied to deliver samples to us from Melbourne, going above and beyond!
Slab is pouring next week and our Pre-Site Customer Service Administrator, SR, has helped us fine tune house colours selections, elevations and all issues in a timely and friendly manner. What a Superstar!
Now we look forward to the construction phase and fingers crossed we have no COVID delays, only time will tell.
Thanks for everything so far Arden

We would like to thank you Arden Homes and the team to built such a beautiful house. The journey from start to finish was great. We did multiple alteration to our floor plan and colour selection, Arden Homes was happy to accomodate us. We would strongly recommend them to our family and friends.

We started our journey with Arden in July 2021 and our initial contact was AP - Arden sales consultant. She was lovely, very understanding ,extremely knowledgeable and she made the sales process seamless.
We were then introduced to our pre-site admin EB , she has been very patient and helped us with all changes in timely manner.September we had our colour appointment , followed by Tender in October and we signed the HIA contract in December. No surprises on tender or contract stage as our sales consultant (AP) and pre-site customer service adm...

From our sales person (Alison) through to our pre construction consultant (Jessica) the experience has been nothing short of perfect. We also recently had an intro phone call from our site supervisor, he sounds like a very knowledgeable supervisor.. currently our build is at site cut stage. very exciting days ahead.. Thank you all so far.

Had the most satisfying experience with Arden home from start to finish.
They stayed with their committed time in getting our double storey house ready despite delays industrywide. House is built with perfection with really good finishing. We were lucky to have supervisor CM who kept us updated at every stage of build, that gave us such peace of mind.