Aunt Betty

Booked some flights earlier today. Realised that there was a discrepancy between the itinerary and the 'manage booking' option relating to our luggage allowance. Using the chat, Dana was able to confirm and re-issue new paperwork within about 10 minutes - problem solved. Thanks to Dana and Aunt Betty so far! Show details

I have sent numerous emails that have been ghosted and been on hold for hours in total. I purchased free cancellation flights and I’ve now had to jump through infinite hoops to get the refund! What is the point of offering free cancellation if you cannot honour it when a cancellation is needed!!??? I was told by a service person that we have to… Read more

check with the insurance but if you purchase on aunt Betty their free cancellation is the insurance not sending us to ‘refund.me’. I’m a big traveller and would have booked through them again if not for this ordeal! :(

I have paid for seat selection, which Aunt Betty did not pass on to the airline. I realised during online check-in that the allocated seats are not what I paid for and informed the AB helpdesk. They confirmed that the seats I had selected and paid for were no longer available and asked me to pay more if I still wanted to select different seats… Read more

(1st red flag). I said I wanted a refund instead, which they refused and said I needed to wait until all flights are completed. After the flights, I asked them to proceed with the refund, and they asked for a copy of the boarding pass. They didn't tell me this earlier (2nd red flag). Very disappointing. The whole seat-selection process felt like a scam. I suggest avoiding paying anything extra to them if you must use Aunt Betty, or it's better to use a different third party that is more reputable than Aunt Betty

In a refund dispute with Aunt Betty. Qantas refunded the money to Aunt Betty which was supposed to be forwarded on but they are denying they received it. Many phone calls have been made only to be told "we will get back to you". They never do. Avoid Show details

Disgusted to say the least – Did not want to provide any stars as totally not worth it, but it would not let me write review otherwise. Worst company i have ever dealt with nothing but thieves.

Very Easy to navigate ,fair pricing ,good communication.happy with outcome Show details

A customer support officer named Dana was very friendly, efficient and patient and tried best to solve my issues. Thanks very much to Dana for all assistance. Great service, recommend!

I had a great experience with Muffz from Aunt Betty customer service. She was very helpful and took the time to double-check and confirm my return flight time for me. She was friendly, patient, and made sure everything was clear and correct. Really appreciate her excellent customer service. Highly recommended! Show details

I would like to express my gratitude to the Muffz customer service agent. They were extremely patient, enthusiastic, and helpful in resolving my issues. The entire conversation was fantastic, and I could truly feel their sincerity. This employee definitely deserves to be recognized and rewarded for their exceptional service

Extremely disappointing experience!! This business prominently markets itself as being part of Flight Centre, creating the impression that customers will receive the same level of service, flexibility, and peace of mind. Unfortunately, that’s far from the reality. When issues arise, you’re told they operate under completely different policies and… Read more

that the customer protections you would expect from Flight Centre simply don’t apply.

I booked flights for approximately $2,700, and just two days later, the exact same itinerary was being sold for around $2,200—a staggering $500 difference. Unlike Flight Centre, they offer no price protection or meaningful assistance in these situations. Their response was essentially that nothing could be done.

To make matters worse, the customer support was unprofessional, dismissive, and completely unhelpful. Rather than trying to resolve the issue or even show empathy, they simply hid behind their policies.

I’ve rarely felt compelled to leave a negative review, but this experience was frustrating enough to warrant one. The lack of transparency, poor customer service, and unwillingness to support customers after taking their money have completely eroded my trust.

I’ve learned my lesson the hard way and will never use this company again. I strongly encourage others to understand exactly what protections they are—and aren’t—getting before booking.

I am extremely disappointed with Aunt Betty's unfair fees and shocking customer service. My full given name exceeded 25 characters, which is too long for their booking field. I followed the exact guidelines stated on the Aunt Betty website, which instructs passengers to use initials if their name does not fit.Despite following their rules… Read more

perfectly, I was penalised and forced to pay a $75 name correction fee. When I contacted customer support to explain that I simply followed their own website instructions, the lady on the phone was incredibly rude and completely refused to listen. Her attitude was so unprofessional that I actually had to ask her to be polite to me. She just pushed the charge through anyway.Charging customers for complying with your own rules is unacceptable, but treating paying customers with hostility is even worse.

Aunt Betty is spammers! Do not buy from them and instead buying from the airline directly. I have bought tickets from them and the airline cancelled their flight, checked with aunt Betty and got email confirmation that will arrange refund after 3months. It has been 9 months now, we called a few times and received emails which they said they will… Read more

follow up but never received an update.

Really poor customer service, try avoiding booking from them.

-- Update on 28/07/2026 Hi AuntBetty,

Can you advise how are we going to provide the booking/reservation number? We never get an email reply and the call gets 1,2 hours to connect someone.

Due to the outbreak of the Iran war our Qatar Airways flight was cancelled yet we still had to get our daughter to Europe. We immediately booked another flight through Aunt Betty ( 2.5 times the cost and double the flight time). We were told we would get a cancellation code shortly from Qatar and then it would take maximum 12 weeks to get a… Read more

refund. After a month waiting I tried to follow up & spent 2 hours on hold only to be told they couldn’t help me as they needed my daughters authorisation (despite my credit card buying both tickets ) . Got written authorisation and sent an email but no answer. Numerous other emails went unanswered. I finally rang Qatar Air and was told that the refund had been processed many weeks earlier and refunded to Aunt Betty . Three more emails went unanswered over weeks before I rang Aunt Betty again. Confronted with my situation they said they would follow up so I got something in writing whilst I was still on phone. They finally refunded our money after another 2 weeks ! 4 months waiting in total (more than “ maximum 12 weeks “) and only because we were persistent. They are counting on you forgetting or giving up so they can pocket your money! There is a reason they are cheap -once they have your money it’s a case of zero care, zero service ! I’d give a ZERO REVIEW if possible !

Airline cancelled - couldnt even confirm cancellation over the phone - had to "contact airline". Reality is it was their problem for not actively managing the booking and contacting me x2 that flights had been cancelled. Booked directly through the airline after that. Then wait up to 12 weeks for a refund. No thanks. This is against consumer law -… Read more

have put a charge back on credit card. Did not book requested seats and charged more. cannot get through to customer service!!! and when you do they don't speak English well. Its problematic!!!