Ausmar Homes

Built with Ausmar in 2023/2024. During the build, we kept receiving untrue updates. As in 'we're doing slab today' and the slab would only be done next week. This kept repeating for no reason, they weren't behind or anything. The house was built with several smaller defects and two major ones. Examples: 100mm duct taped onto unit with 125mm… Read more

outlet, choking the exhaust; missing corners covering cladding; lift of hinges installed upside down; heaps of missing silicone in bathrooms; missing paint; etc. What was the most frustrating was to get them to fix things. It took months and I had to threaten with report to QBCC - then it was done in two days. The major things were however poorly vibrated slab and the slab sticking out (as in the house didn't properly cover the whole slab). We have since sold the house but I recently talked to some people that have a world of trouble currently building with Ausmar (including Ausmar sneakily using cheaper materials) and I thought I should share my experience. Definitely not the transparency and integrity they like to throw around! You're getting cheap builder experience for premium price - not worth it.

We had a fantastic experience building our new home with Ausmar. Our home was completed ahead of schedule, and the entire process was smooth from start to finish. Special thanks to Stuart Buscke, our Site Supervisor, for his professionalism and attention to detail, and to Cristy Sanderson for making the handover process seamless and stress-free.… Read more

We also sincerely thank the entire Ausmar team for their hard work, excellent communication, and support throughout our building journey. We highly recommend Ausmar!

Building a brand new terrace with them was very stress free and they updated us on everything from start to finish. They have a app that also holds all the documents and photos which you get to keep! Show details

If only every build experience were like this. We recently completed an investment build with Ausmar Homes, and the experience was genuinely outstanding from start to finish. In an industry where promises are often made but not always kept, Ausmar delivered on everything they said they would — consistently and professionally. From the outset,… Read more

Johan was exceptional. Professional, caring, and genuinely invested, he went out of his way to support us, checked in throughout the process, and made the entire experience feel personal rather than transactional.

Working with Josh on colours and finishes was a pleasure. He has a great eye, strong design sense, and made the selection process seamless and enjoyable.

Kevin, our project manager, was equally impressive — clear communication, calm leadership, and a real sense of ownership over the build. We always felt informed and confident that our property was in excellent hands.

What truly stood out was the integrity of the team — every promise made was honoured. We are genuinely going to miss working with them.

I would highly recommend Ausmar to anyone looking for a builder who combines professionalism, care, and excellence. They truly are a dream team.

We recently built our home with Ausmar in Newport, and the experience was fantastic from start to finish. The whole team was incredibly professional, supportive, and easy to work with throughout the entire process. Our house consultant, Ian Sullivan, was amazing—transparent, helpful, and consistently in contact with us, even outside regular hours.… Read more

His dedication made everything feel smooth and stress‑free. Our Client Liaison, Alishia, was also wonderful. Despite how busy the team is, she was always available to answer our questions and guide us through each stage. Her communication and patience were truly appreciated. Our site inspector, Joshua, maintained excellent communication during the build. He responded promptly to every concern and ensured we always felt informed and reassured. There were some minor delays due to weather—completely understandable—but overall, Ausmar delivered a very positive building experience. The build quality is solid, and we’re extremely happy with the final result. We would confidently recommend Ausmar to anyone looking to build a new home.

I am so happy I built my home with Ausmar. I am now in a beautiful home with high quality standard inclusions. I had very little idea starting out and could easily have been taken advantage of, but that was not the case. Ausmar were honest - including in the financial calculations - and very supportive throughout the whole build. Compared to… Read more

other people's experience - I know I received a high quality build, done in good time and with no issues. What was critical was the support from my site supervisor Ben. He was professional, reliable, and consistently went above and beyond to ensure everything was completed on time and to the highest standard. All builds have things that don’t go as planned. I had two wardrobes extended. I was happy with the purpose made outside casing and would not have known both had a small fault. Ben showed the fault to me and got the casing remade. He could have said nothing and I would not have known. This is an example of his honesty and how Ausmar operates. They choose quality tradies to do the job. I didn’t trust the build process and building industry starting out, but now I have experience and evidence with Ausmar and can honestly say I trust this builder. I was very fortunate. Originally, I started out with another builder and paid for plans. The conversation around costs was confusing and unnerving. The process and communication was complicated. I left them with a small loss of money and found Ausmar through a broker: Buildi. My best decision was to go with Ausmar because there was never an issue with costs, I was able to change some of the design, communication was excellent and they treated me very well. Ausmar were transparent and honest. Ben worked really hard to get things organised and completed so that I could get in my home earlier than scheduled. I am grateful to Ben and Ausmar for an exceptional home and the honest and high quality approach to construction was priceless. I recommend Ausmar and would definitely build again with them.

After 12 months, living in our AUSMAR home it has truly stood the test. AUSMAR were fantastic during the building process, but even better during the 12 months maintenance period, fixing minor settling issues promptly and efficiently. We would highly recommend AUSMAR Homes to anyone looking for a quality no fuss local builder. Show details

I’m extremely happy with my experience with AUSMAR Homes. The builders, site managers, and entire team were professional, supportive, and delivered a high‑quality home. The whole process was smooth from start to finish. Highly recommend! Show details

Appalling Customer Service – They say ‘a fish rots from the head down’. It’s a saying, sure. But it takes on new life when you have the proof. Ausmar Homes, it’s my belief that they are indeed ‘rotten’ and before me I have the proof giving light as to where that ‘rot’ festers. Indeed, right in the front office at the head of the company. At first glance, Ausmar presents… Read more

an appealing façade with attractive homes, friendly staff, a footy legend who is [sort of – kind of] part of their design team, and an all-round can-do attitude with smiles everywhere you look. Hey, it’s just three regular Sunny Coast blokes working hard and doing good for the customer – right?

However, delve deeper into the Ausmar experience and the picture becomes decidedly less rosy. Unfortunately, this was precisely the experience for my wife and I.

Our slide of fortune in dealing with with Ausmar Homes began with a profoundly unprofessional and unforgivable mistake on their part that shattered our dreams of building a new home. What's worse, it wasn't just the error itself, it was the way Ausmar then handled the aftermath. No empathy, no responsibility, no morals, no care.

Read on and see what I mean when I say that our story is like Ausmar accidently tripped and stuck a knife into us and then thought, ‘heck, while we’re here we might as well turn that knife a few times for good measure’.

Following Ausmar's instructions diligently, my wife and I signed our Home Build Contract via Docusign and promptly paid the required deposit at end of Dec 22’. The contract specified a build-start date approximately two months later in early March 23’.

Fast forward approx. 2 months to the very next day after this supposed start date, a call from Ausmar's General Manager, who astonishingly informed me that we hadn't signed the contracts, rendering the contract void. I asserted that we had indeed signed the contract and even paid the deposit, supported by irrefutable evidence. Shockingly, the GM insisted on their position, refusing to acknowledge any wrongdoing on their part. He went onto to claim that the contract, priced according to 2022 rates, was now null and void. We left it to them to propose a new contract with a revised price.

As promised, the GM called me back the next day with a jaw-dropping new price—$48,000 more than the original contract.

Let's recap:

• We signed the contract. • We paid the deposit. • After zero communication, Ausmar failed to commence the build on the contracted start date. • Next day, Ausmar blamed us for not signing the contract. • Ausmar declared the contract void. • Ausmar demanded an additional $48,000 to create a new contract.

Unbelievably, this sparked a protracted exchange with the GM of Ausmar over the following week. Throughout this ordeal, Ausmar refused to admit any fault, offered no apology, and wasted an inordinate amount of time on an "internal investigation."

Another week passed, and, lo and behold, Ausmar miraculously found an error on their end. Did they apologise? No. Did they concede fault generously? No. All we got was a brief statement: "we have established where the error has occurred." Effectively Ausmar expected us to foot the bill, a whopping $48,000, to rectify and make-good their mistake.

And the ‘error’ that caused all of the above? An Ausmar staff member, whose Docusign account our contracts were returned to, had left the company, and no one had bothered to monitor or access this account meaning no one from Ausmar ever received our signed contracts. Compounding this, no one from Ausmar [over a 2 month period] ever thought to contact us and ask why we had not signed, nor did they think it odd that we paid a $22,000.00 deposit with no signed contract anywhere to be seen! A complete and utter failure of process and management followed by an act of unconscionable conduct in expecting us to pay a further $48,000.00 to re-establish our build following their internal error.

Unfortunately, the story doesn't end there. Actually, it’s just beginning. In the process of refunding our deposit ($22,578.65), Ausmar initially proposed deducting a staggering $10,197.00 for "sales commission" from our deposit refund. Yes, you read that correctly. After causing the contract's failure and offering a pitiful solution of a new contract (for a mere $48,000 extra!), Ausmar had the audacity to attempt to charge us for sales commission on a project that hadn't even reached executed contract status, all due to their internal blunder.

To that point – Who in their right mind pays out sales commission to staff before a deal is finalised? Ausmar do. [Must be a great place to work!] And then who, when it was obvious their profit margins had vapourised due to the contract failure, thought it correct procedure to expect us to cover the sales commission they had made the decision to disburse prior to the contract taking effect? Ausmar Homes, that’s who.

Once again, we vehemently refused. Back and forth, black and forth before Ausmar eventually agreed, not before taking a fair swipe at us for ‘thinking the sales staff did not deserved to be paid’.

$22,000.00 deposit now refunded.

Ausmar now held ‘only’ 3 x $1500 deposits we paid during the pre-contract phase. Their own Intention To Build [ITP] document stated that 2 x $1500 deposits were non-refundable and also that ‘we understand that all deposits are non-refundable . We signed this document on 13.04.22. However, there was an initial deposit paid a week earlier on 08.04.22. After all that had transpired in this customer service train-wreck, Ausmar now somehow thought it appropriate to include this initial $1500 deposit in the conditions set in a document we signed 8 days later. Yes, after all the mistakes and appalling customer service handed out to us by Ausmar they now somehow thought it their right to give us a further example of their disgraceful business practices and retrospectively apply a contract condition.

We pushed back, but Ausmar remained steadfast in their refusal to refund effectively inviting us to take it further. So we did.

Frustrated, we turned to the Queensland Department of Fair Trading. While they agreed with us, their authority was limited, and all they could do was "request" that Ausmar refund the $1,500. Predictably, Ausmar refused.

Next we proceeded to QCAT (Queensland Civil and Administrative Tribunal). After several months, a mediation meeting was held, and Ausmar's GM eventually relented, albeit without admitting fault, offering a full refund to put an end to the matter and essentially make us go away because he was ‘over it’.

In an almost comical display Ausmar’s GM found a way to portray the compant as understanding and benevolent throughout this process. If fairy tales were your thing, you’d get the impression that in this whole hot mess, Ausmar were the good guys.

This is a condensed version of our experience. While I haven't named anyone here, if you're interested, you can contact me at avoidausmar@gmail.com, and I'd be happy to provide you with full details, including names and correspondence. I’ll give you on a silver platter a taste of how this company operates when things go wrong. In our case, when things go wrong due to their own internal error.

The treatment my wife and I received from Ausmar Homes was reprehensible, far removed from fairness or decency. The problems we encountered were not of our making; they stemmed from Ausmar's own internal errors and were exacerbated by the mistreatment of us that followed. The conduct of the Ausmar General Manager [and co-owner] was particularly outrageous, marked by arrogance and a complete lack of care. Their relentless attempt to withhold additional funds from us, after causing the situation through their shoddy internal processes, was utterly disgraceful.

In a final observation about Ausmar Homes, I'd like to highlight something that, in my view, speaks volumes about a company and its leadership culture. Over the course of our year-long dealings with Ausmar, we witnessed an astonishingly high rate of staff turnover. While staff turnover can happen in any organisation, what struck us as profoundly unprofessional was the almost complete lack of communication regarding these departures.

Ausmar will most-like reply to this review, below. They may give reason, they may fight back. Most-likely we’ll get the cut’n’paste ‘wish you well’ message. Whatever defence or reasoning they will offer up should however be supported with proof. If they intend to refute anything I have claimed they should support it by publishing correspondence to their favour. I have in my possession every document, every email, every pathetic and immoral demand and reasoning from this company.

The Proof will talk – Any excuses can walk!

If you're considering building with Ausmar Homes, I wish you the best of luck.

Don’t say you weren’t warned.

Being our first build, I am glad we went with Ausmar. From when we first looked at their display home, to securing land and the whole build process. We were always kept up to date, and were able to get handover with only minimal delay. Really impressed with the clear communication and service along the whole build journey. Show details

We had a great experience with Ausmar. From designing the home with Ian to having Ben as our Site Supervisor, they built us a beautiful home and Ben managed it within a tight timeframe. We would build with them again. Show details

Just finished building my new home with Ausmar on the Sunshine Coast and couldn’t be happier! ✨ The team was professional, responsive, and made the whole process smooth from start to finish. Show details

We built our first home with Ausmar and the experience has been incredible. There is no compromise on the quality and the team has paid great attention to details. Right from the beginning, an impressive meeting with Ian, building updates and follow-ups with Josh and a beautiful handover experience with Alishia and the team, everything has been… Read more

very well taken care of. We are absolutely content with our first home and not once we felt like it could have been better. Looking forward to another build with such an amazing team. Thank you heaps for making our dream home a reality.

AUSMAR have ensured that there has been no stress or headaches throughout the build process. Any delays were entirely out of their control and Alishia and the team were forthcoming, honest and highly responsive in their communication throughout. The result is a high quality finish and a very satisfied customer. Show details

We had an incredible experience building our home with Ausmar. From start to finish, the process was smooth, stress-free, and genuinely enjoyable. Steve and Alishia were an absolute dream to deal with—professional, approachable, and always happy to answer our questions. They made the whole journey so simple and easy, and we felt supported every… Read more

step of the way. We received weekly updates with photos in the app which made us feel very involved and never 'wondering' what was happening that week. The quality of the build exceeded our expectations, and we couldn’t be happier with the final result. We would not hesitate to build with them again!

I want to start by saying that the situation we have been put in has been an absolutely horrible situation for first home buyers. We bought a block of land from AVID (Harmony Estate) back in November 2023 with the promise by the sales lady that no delays would happen and build would start in June 2024. I took the day the week later to spend 10… Read more

hours at the display village in aura walking around and trying to decide which builder would be the right fit for us. This is where I found Andrew. My husband was away at the time so Andrew really took the time to show me all different plans and details as my main priority to him was “we wanted a pool” I was kicked back by most builders that day as my land size (313) was too small to have a pool, but Andrew not only made it work he made it easy. Ausmar detail everything for you so there is no hidden costs. You get very open and honest prices right down to every item so you know what you are paying and have no surprises. This was perfect for us as we needed to stay under the $750k for the first home owner grant. Fast forward to now. We have faced delays after delays from AVID. We were due to start building in June 2024, then September 2024, then December 2024, then March 2025 to now June 2025. Avid failed to have DA approval for the land when they sold us the land so we faced the delays until they sorted this out. AUSMAR has been amazing throughout the whole experience. Therese, our liaison officer has been very kind and patient as we wait the almost two years to even begin the build. Unfortunately due to the delays now going over a year, many other buyers in our release group ,who have built with others, have faced increases in the tens of thousands but Ausmar has chosen not to pass these on to their customers. I know we are still yet to begin our build but if the pre-construction quality of customer service we have received is like this than I can only imagine what it will be like during and post construction. We will be telling everyone to build with Ausmar as they are the best builder on the Sunshine Coast.

Great customer Service! – AUSMAR have been absolutely amazing with helping me build my first ever home. They have been so helpful and supportive throughout the whole process and have exceeded my expectations every time. Ian has helped me through every step and has ensured open and honest communication the whole time. Couldn’t recommend these guys enough. Show details

Smooth + Easy + Efficient + Professional + Quality = Happy – I can not recommend AUSMAR highly enough. As an interstate purchaser, I was very nervous about not being close by during the construction phase. Janine and the team keep me very regularly and thoroughly informed at every stage of the build. I felt like I was there in person. Janine also very happily and easily liaised with my nominated real estate… Read more

agent to provide updates and access to ensure we were able to take photos and advertise for tenants before handover which meant I had tenants ready to go immediately after hand over occurred. We have a beautiful, quality build and are so happy with everything.

Excellent Pre-Construction Phase – Ausmar have been extremely helpful, prompt, efficient and transparent throughout our build process so far. Our Initial stage of the build design with Ian has been a smooth process and stress free. Ian has been extremely pleasant to deal with and has gone out of his way to make design adjustments, answer our emails and set aside time for… Read more

face-to-face meetings for our pre-construction phase. So far we would highly recommend Ausmar to anyone starting a new build especially if you haven't built before because they have been so clear and transparent.

First stages with Ausmar – Ausmar have been very transparent from the first phone call. We haven’t started building with Ausmar yet (as the land hasn’t settled) but Ausmar have been very easy to talk to, get ahold of and chat about anything and everything we wanted with our home. Ian has been very transparent and very easy to talk to. He makes my partner and I feel… Read more

comfortable making Ausmar our choice to build with. Final fixed price contract cost to the estimated cost was very very close. Overall very happy so far with how everything is going.

10/10 – As first-time homebuyers, we couldn’t have asked for a better experience with Ausmar. From start to finish, they made the entire process smooth, clear, and stress-free. Their team was incredibly supportive, always taking the time to explain every detail and ensure we fully understood each step. Communication was outstanding—every question we had… Read more

was answered promptly, and we were kept in the loop throughout the entire build. We truly appreciated how Ausmar listened to our needs and worked with us to bring our vision to life. The professionalism, attention to detail, and commitment to quality were evident from day one. Our new home is everything we hoped for, and we’re so grateful to Ausmar for making this such a positive experience. Highly recommend them to any first-time homebuyers!