Aussie Batteries & Solar Online store

Read the Warranty fine print carefully before purchase! NOT WORTH IT!!!! It is NOT a 5 year full warranty, you only get 12 months... and the remaining 4 years is "pro-rata". This means you have to pay an increasing percentage of FULL RRP as time goes on. Copy Paste from their website terms: "0-12 months from purchase date: full replacement… Read more

**Manufacture Warranty 13-24 months from purchase date: full replacement with 20% pro rata fee of RRP 25-36 months from purchase date: full replacement with 40% pro rata fee of RRP 37-48 months from purchase date: full replacement with 60% pro rata fee of RRP 49-60 months from purchase date: full replacement with 80% pro rata fee of RRP"

The batteries are nearly permanently "discounted" on their website, but the full recommended retail price is always quoted on the items. So your initial purchase price seems low, but to get any warranty after the first 12 months you PAY THEM a fee based on this overinflated RRP.

For instance, I purchased a 170Ah Giant lithium battery from them 3 years ago. Currently "on sale" for $900, but has a RRP of $1600. If I want to claim on my 5 year warranty, I have to pay them 60% of $1600 (their RRP, not my purchase price) which = $960. So it's actually cheaper for me to buy a new battery than it is to claim on my warranty. At 4 or 5 years in it's clearly even worse!

So you in effect only get 12 months realistic warranty with these batteries... not the 5 years advertised in big writing under the warranty page.

Buy these cheap batteries knowing this. My battery has worked fine for 3 years, but has now clearly dropped a cell or two (only charges to half capacity and doesn't last). It's been well maintained (not in a hot car, not thrown about camping or on corrugated roads), kept indoors in a cool cupboard to power a CPAP machine off grid. It's done a grand total of 90 complete cycles according to the BMS (battery is rated to 5000). I use a high quality Victron battery charger specifically designed and recommended for these types of batteries. It's basically had the most perfect life for a battery you can have. No extremes in heat or cold, no massive or sudden power draws on it... lives in a Ardent battery case (also purchased from them). It goes down to 25-30%, and is then charged up again every couple weeks. Gentle as!

And even then, with all that gentle treatment, it's a "throw away item" after 3 years. For $900, a LiFePo4 170Ah battery seems cheap. But there's a reason for that. If you want longevity and reliability (and a proper warranty longer than 12 months), don't buy these batteries. Or buy it, knowing you only have a realistic 12 month warranty, and if it dies after that you are throwing it away with no warranty. It's a gamble I wish I knew before buying, as I would have purchased elsewhere. NOT a 5 year warranty. This is not a $1600 battery. A real battery of that value has a warranty you can rely on, not fine print that literally makes you buy another one after 2 years.

They did not deliver the service although they promised it will happen on the day. I told them written a verbally emphasised that the place is slopped . They guaranteed verbally they will do it and there are a lot of ways to do. But on the day the… Read more

contractors did not accept to do and left and said complain against them. Like they are two different companies. Very bad customer service

First the 36v battery charger failed and they happily wiped their hands of me when they realized the charger was just out of warranty. We then removed and checked the batteries and found one had failed, maybe because of the charger. They offered to replace all 3 batteries at a discounted price but they were hard to deal with and uncooperative. I… Read more

decided to go with another brand even though it was going to cost substantially more. Don’t waste your time with this company.

Service and information plus – Hello I just wanted to say that since I purchased my lithium 140AH battery from you I have rung several times with general enquiries and have been very satisfied with your customer service. I have asked some battery questions and also some solar charge controller questions and all have been answered by your experts in each field. Regards Peter Show details

140ah agm battery. Great performer – 18 months of use and still performing strongly. Used for powering 12v fridge and camp lighting. Charged via car or solar with dcdc charger. Online store was simple to navigate and delivery was as scheduled. Excellent service. Show details

Great Deap Cycle Batteries – I have 3 x 140 aH batteries, 2in my van and One as a secondary battery in my Mazda BT 50. When we are Free Camping we can run the fridge in my Ute for 3 days and the dual batteries in our Van for 48 hours. We run 2x 12v fans most nights and watch TV via our satellite dish for about 4 hours. Very happy camper. Show details

Aussie batteries terrible!! Don’t buy – I spent almost $9000 on 260a/h lithium batteries and had nothing but problems. All of them have failed over the period of about 3 years. Customer support is crap. Takes ages to get anything done. Now the last battery runs out of warranty next month and they won’t reply to my emails. They probably will when it’s out of warranty. I call up and they… Read more

tell me I have to email them. Wish they weren’t so dark away and I could go in store. Great service when buying. No service when the batteries need replacement

Never again, worst customer service I have ever experienced – Fact 1 - Ordered battery 9/12, order stated estimated delivery to Brisbane 1-2 days Fact 2 - Rang 14/12 requesting call back to provide tracking number, no response received Fact 3 - Email sent 16/12 requesting tracking number, email response advised courier had picked up item but no tracking number provided Fact 4 - Rang "Customer Service" 18/12… Read more

requesting tracking number and delivery date, "Customer Service" does not provide customer service and advised I had to log request on website. Despatch DO NOT have phones and you can only communicate via website & email. Fact 5 - Rang Sales department, advised I wanted a refund and was advised to raise request via website Fact 6 - 18/12 I raised request for a refund stating I had not received the item, that I needed the battery for holidays and I would need to source from somewhere else. I was advised that they would not issue a refund until the battery was returned. But now have provided to me a tracking number. Fact 7 - 18/12 checked on courier's website as to status of delivery, status was "ITEM NOT RECEIVED FROM SENDER" Fact 8 - After I replied to Aussie Batteries that this service was disgusting I received and email from the General Manager who advised that this was a busy time of year and apologised for the delay. MISSED THE POINT GENERAL MANAGER, for 8 days you did not follow up courier, you did not provide a tracking number for me to follow up with courier, you basically handed the item to the courier and wiped your hands. Your company DOES NOT provide customer service, your staff will not take phone calls to discuss issues such as these. Yes I understand it is a busy time of year but that does not stop you from providing customer service. Fact 9 - After my complaint Aussie Batteries did follow up with the courier and did arrange for item to be delivered and it was on 19/12.

I hope the product is better than your service.

Will never deal with Aussie Batteries & Solar again – I do not recommend Aussie Batteries & Solar and will never buy from them again. I fell for their good price and terrific 5 year warranty. After only 2 years one of my 140Ah Giant Deep Cycle AGM batteries failed. My initial enquiry was promptly answered. I submitted an independent battery test report which clearly stated that the battery had FAILED… Read more

the test. The test data showed that my140Ah battery was only capable of delivering 57 Ah.The technical team did not understand the test data and wrongly concluded that the battery was actually in good condition and had, in their opinion, actually passed the test. I finally asked for a full refund and that is when they dropped me like a hot potato and I have NOT heard from them since. I have reported this company to the ACCC and I also wish to point out that their Pro rata Warrantee does not comply with the Australian Consumer Protection Law. Since requesting a full refund this company has not even had the common courtesy of replying to my messages. Buyer Beware - If you ever need to ask for a refund from this Company I wish you good luck as in my case I could not even get a reply to my email messages.

Great product ,so happy with it I later purchased another one – In March 2020 I purchased 2 x140 AH batteries ( inv # N 10104795) for my 21' caravan. I was so happy with then I later (in 2022) bought one as an auxiliary battery for my Ford Ranger. (inv # N 10174124) I can now travel with my Engel as a freezer & not worry about running out of power. Thanks Aussie Batteries. Show details

Aussie AGM Batteries – I've been using the Giant 140AH AGM batteries for 2 years in my caravan off grid system; they take a fair hiding with the Appiances we run. Keep the draw below 1400watts to avoid damage to the batteries. The 3 batteries (parallel)can run the airconditioner, pulling between 35 - 90Amps, Microwave, Coffee machine, hair dryer, toaster, small kettle… Read more

(600w) and induction cooktop,( recommend no more than 1200w setting). Appliances one at a time. Basically any appliance rated below 1400w. I recommend running high power appliances (700 - 1400w) during the day with solar assistance because the draw rating is about 50Amp continuous; you'll notice the voltage fall to 12v during heavy loads and I don't recommend having the voltage drop below 11.9 for any length of time. In short, keep an eye on the voltage when you use them. The Online store is excellent and any questions you have are anwered pretty well straight away or at least at the next working day. There are heaps of products and bundles/specials to choose from. I love the quality of the Batteries, noting the AGM's have thicker plates, are extra heavy duty and take a reasonable Continuous AMP draw. If Lithium is out of your price reach at the moment, then these AGMs are OK for the basic setup.

Top quality at great pricing – Purchased a Solar kit with a battery and other components and was extrememly impressed with product and service provided. Shipping was fast and included great customer service follow up. Highly recommended. Show details

140ah AGM Battery – Purchased this as a back up deep cycle battery for my boat. This is used to run the electric trolling motor. Battery works as described, charges back up well and has been without issue to date. Show details

Giant Power 140AH 12V AGM Deep Cycle Battery review – I purchased two of these batteries in June, the ordering process was simple, the delivery very prompt, and the prices were very competitive. After using them for five months, I am very happy with them and they perform very well. Show details

Been buying from this company for quite a few years – I live remote rural off grid and have found this company to be competitive in pricing with excellent after sales service and fast delivery. Show details

great product, well made – great battery, the quality and workman ship are really good, the bumpers built into the bottom sides of the battery are a great idea, nothing rubs on the sides of the battery, gives it a good air space around it, the price and postage was a big plus, the range of products you have is so helpful, all in one shop Show details

Do not purchase from this company, JUST DONT! – This statement is on their web site ?"Giant 48V Lithium Batteries have a higher energy density, voltage capacity and lower self-discharge rate than other rechargeable batteries". The battery I purchased self discharges at a rate far greater than industry standard, When I complained in the first instance I was assured a full refund would be… Read more

forthcoming but to continue to monitor as the battery would settle in, well it didn't and the company offered me a part refund if I paid for shipping back to Queensland from Tasmania.

Atlas Batteries are Rubbish – i bought a 120 ah battery. It failed after 9 mths. Was replaced under warranty. That battery failed a year later. If you reply on battery power to keep your fridge etc running when camping dont not rely on this product. If your battery fails when camping you cant keep your meat or milk edible. Atlas batteries sold by Aussie Batteries are RUBBISH Show details

175ah lithium Atlas battery – Had the battery for a little under a year and while on a trip it would run flat and turn off in less than 2 days. Had tested and it only had 95ah capacity. Took me two days of testing for them to agree to send it back to them. Now it’s been 2.5 weeks and they are no longer returning my emails or calls around a refund. Do not buy from them, they are a scam Show details

Warranty changes and other "glitches" with the info they provide – After the ridiculous saga, trying to get tech info , i have been keeping an eye on their website. I note the following changes ; First the warranties. When i bought the 2 by 200Ah Giant Lifepo4 batteries, they appeared to be part of the Giant range and all sizes offered 5yr warranties. Shortly after my purchase and discussions with their… Read more

"Tech" staff I noted that the 200Ah had been changed to a 3yr warranty ? Next the weights of batteries; The 200Ah battery , initially had the same weight as the 260Ah battery (24.4Kg ) Really ?. Both sizes claimed dual BMS, (150A and 200A respectively) Then they changed weights to : 200Ah (28.4Kg) and the 260Ah (stays at 24.4Kg) ? Plus ... another change, with the addition of cell balancing added to the BMS of both sizes. There are a number of inconsistencies with this outfit ...my dear Watson.... !

Unreliable and atrocious service – The delivery was almost 2 months, missing charger and battery failed, LiFeP4O, 140 AH. I was charged A$200 to get battery and charger delivered to Gove, NT. Items were in transit for well over 2.5 months. I’m fairness they did track it to the PO. However when I arrived I couldn’t find th charger. After attaining another charger (victron 10amp,… Read more

240v), I left the battery charger for over 24 hours. It looked great, however I soon found it was a dud when put into service. The voltage dropped to 4v and falling.

I emailed Aussie Batteries and you guess it they never returned a response. Well I will say use any other company as I am very displeased and tell any looking for a battery to go elsewhere. Atrocious and crappy service.

don't buy more than 2-4 – i recently purchased 5 batteries from aussie batteries and solar, assuming that the bulk offer would be that, after the purchase i examined the invoice, i had been charged full price on each of the 5 batteries, after contacting ausie batteries, i was informed that, yes, the offer was for 2-4 batteries and i was charged full price because i bought… Read more

5, still trying to work that one out, just beware, this is a good company, i have dealt with them for many years, just do multiple orders.

Pro-rata refund is in breach of consumer guarantees. Demand all your money back – Purchased a 170Ah lithium battery September 2021. It was not lasting long in my new caravan so I finally removed it & Had it tested by an independent testing centre. They determined the battery was only 56Ah. I spent weeks trying to put in claim with Aussie Batteries who finally agreed i could send it back to them & if it was faulty id get a… Read more

refund. After 3 weeks i contacted them to ask about my refund. They infotmed me they would send it back as they had apparently fixed it by replacing all the cells. I asked for a refund as I do not want one of their cheap under rated batteries. They offered me a pro-rata refund with a deduction for the period I had the battery. The battery has a 5yr warranty & after 18mths was holding less than 56ah, this is a major fault. The consumer guarantees act says they must provide me with a full refund or replacement & cannot make deductions for time of use. Their warranty terms as stated on their website are in breach of fair trading. I will be reporting them to the ACCC & taking it to the office of fair trading for my refund & compensation if they do not refund my purchase price in full. If you buy a battery from them I recommend you get it tested. I've spoken with several people who have had major issues with their Batteries from these guys and most importantly do not accept a pro rata refund. The giant Batteries come with a 5yr warranty. If it develops a major fault you have a right to replacement or full refund. Consumer guarantees take precedent over any false warranty claims that this company states.

misleading wording of there batteries, warranty and poor customer service – ordered a dual bms 150Amp 175AH battery and it fritzed out and stopped working while on holiday, emailed them took weeks for a response and when responded they tell me its a dual 75ah bms with a total load of 150ah nowhere on the battery description did it say this after a few emails stating they will reboot it my argument was the description was… Read more

misleading and not clear. i work away and when i returned the battery was working again i spoke to a very rude person and gave them the opportunity to make good and sell me another battery to put in parallel no discount and wanted to charge me more than the original battery so as per emails they said pack it and they will pick it up which i have done the battery got picked up now they are arguing that it hasnt went to consumer affairs they were no help now going through QCAT for a civil matter to get my money back.

so make your own decision about purchasing for aussie battery and solar but going through what im going through i recommend consider alternative's and stay clear of this company.