When I first signed up I was getting speeds close to and sometimes a little above 100 mbps. Lately the speeds have dropped sometimes (not in peak hours) to 65 mbps..
Glad I made the change
Was with iiNet for 3yrs had nothing put problems with drop out and get max 14mb on 20mb plan, so come across Aussie on Canstar so thought I give them ago and Im getting 45mb on the plan Im on and no drop out so glad I made the move
- NBN 25 (Standard, Seniors)
- Verified customer
Very refreshing, a very efficient Telco in Australia, talking to Australians.
We were experiencing dropouts, left over from our previous provider. Signed up with Aussie Broadband and WOW, they were on to it straight away. We had two visits from NBN technicians within a week. The first technician, of Indian extraction, failed to repair the fault, so he then blamed our modem. At least that is what I think he said, because he was very hard to understand. The next day, I was about to source a new modem, when I got a call from Aussie Broadband. They had checked the line themselves, after the technician had reported that it ...was fixed and found the fault was still there. So they organised another NBN technician for a service call, within a week. Lucky for us, the next bloke was an Aussie, who I could understand perfectly. Well, he went to work with a lot more knowledge and enthusiasm than the previous bloke. After a couple of hours and several arguments with the NBN operator on the phone(an Indian), he got the problem fixed. That same day, Aussie Broadband contacted me to say that they had checked the line and it tested OK. The problem seems fixed but I'll wait a bit longer to be totally confident. Aussie Broadband is the best broadband provider I have had.
Highly recommended by friends and Aussie BB has delivered on all counts
NBN was recently connected in our street and the decision to use Aussie BB couldn't have been simpler. My friends are pretty heavy users who participate in online gaming and every one of them gave Aussie BB glowing reviews. The set up process was exceptionally simple, mapped out step by step and the technician was on time and diligent in his work. The setup is neat, hidden and more importantly the speeds are exactly what were promised. I was slightly worried noting that our NBN connection was going to be HFC but have been extremely impressed by...speed and reliability of connection (not to mention our NBN plan is actually cheaper than our previous ADSL2 plan with a big telco). The icing on the cake though is the no nonsense approach to referrals; a friend refers me, they get a discount and I get one too. It's how it should be! Aussie BB don't make people jump through hoops for some token voucher they'll probably never use; cash is king. I've subsequently referred a friend and have received another discount. Keep up the good work guys, don't aspire to be a big telco, aspire to continue being a good honest provider and the business will continue to come!
It's amazing - we get 49 mb/s of the 50 in our plan!
We've had a great experience so far! Installation was quick and simple. Delivery was all trackable in their app, which is a nice touch. I really loved the hardware packaging and instructions - really clear and beautifully designed. The speed has been great - with HD Netflix streaming during peak time absolutely no problem at all.
Absolutely satisfying experience with Aussie Broadband
Excellent NBN reliability/availability on 100mbps FTTC and quick customer support experience so far. Aussie iOS app is a complete app experience. Peak time speed is as promised. Very happy with my nbn atm
The connection is much faster than our old ADSL service. Great customer service when you need it. So far no issues with the service just a tad slower than promised.
seamless transfer from another provider, 2 months down and very happy. Other providers try to tempt you with add-on's but what you get from Aussie Broadband is a fast, reliable, no frills service.
Advertised speed needs clarification
The 94 mbps typical advertised speed should be noted as only available if you connect by wire or sit right next to the modem to get the 5 gigahertz band. The 2.4 Gig band only gives 40mbps.
Never ending problems
Don't believe for a second you will receive everything you need in your modem pack. You are supposed to realise there is a piece missing & go down the shop & buy it. What's the point of the modem pack? For the first week I had no phone line at all (I am in my 60's, negligent? dangerous?). Then for the first month the phone never rang, no one could contact me, another error. The most recent, I was unable to key in my customer registration number for phone banking, as I was told after multiple phone calls to ANZ there was an echo on the line. Af...ter calling Aussie, trying 3 different phones, going to an actual ANZ branch, driving to Harvey Norman & purchasing a new phone with line connection to modem, the problem was still there. This took several days as I still had to go to work & my bills remained unpaid. Dealing with Aussie has practically become a full time job, probably 2 full working days in 2 months just to try & get a basic working phone line. There have been several other issues in between but this has remained the constant problem. Every time one problem is fixed another is created (what is there left they can possibly inflict on me). The only positive I can say is 'they speak English' & they do at least try to fix the problems. I have attempted to email a complaint it took about an hour to compile, but it would not send, it just disappeared. I have rung them & asked to speak to complaints but I was told I could not speak to anyone for at least 10 days (probably working days which in reality probably means never). CONSIDER THIS BEFORE SIGNING UP TO AUSSIE!
Great service from Aussie. New customer but had no issues thus far.
Reliable connection, no dropouts. Connection issues caused by NBN were resolved promptly and efficiently. Great price for the level of service. Cheaper and faster than my previous ADSL provider was.
Excellent speed. Stable connection.
Great speed and reliability so far. Had one dropout for a couple of minutes (forgivable given it has been 5 weeks) but other than that no issues. I do live in a brand new area and theres not a lot of residents yet, though. So far so good.
Changed from Optus Hi Speed cable to Aussie Broadband NBN 50
Speeds are fantastic. 47 Mbps inner west Brisbane. Was concerned moving from Hi Speed service with Optus cable to NBN 50 however with Aussie Broadband the download and upload speeds have been fantastic and I cant notice the difference except that it is more reliable. Optus speeds slowed down considerably during peak times, Aussie BB is always consistently good speeds. No hesitation recommending.
Very good service.
I have nil issues so far. Reliable connection. Nil drop outs. Notifications of maintenance are sent prior. The main reason I joined Aussie Broadband is call centre seems to be in Australia so customer service has been excellent.
Great service and reliable internet
The setup process was a bit long, but they kept us informed at every step and were really helpful. We had a problem with the connection at first but they sent out a technician within a few days, who discovered it was a connector that had come loose on our old Telstra box. It was fixed and everything has worked great ever since. There are occasional blips and outages, but overall we're really happy with them and their customer service is fantastic.
Great Customer Service
Great ISP so far, had a few minor outages for maintenance however they always let you know in advance,
Customer service is fantastic, I have never experienced customer service at this level from an ISP before.
Not a big fan of the direct debit system as I've had a few minor issues with my bills.
Overall still good.
- NBN 50 (Standard Plus)
- Verified customer
Satisfied with reliable connection
As a new customer of Aussie Broadband since August, I have not been experienced in dropout.
If they need maintenance service in my area, they always give a notice.
Very happy with the connection.
The reviewer stated that an incentive was offered for this review
Great company to deal with
Happy with the service. NBN and home phone. Speed 50, unlimited data. Reasonable price. No problems. No dropouts. Good speed. No contract. Staff really helpful and patient. Great having customer service officers within Australia to talk to. Would highly recommend this service to anyone looking for reliability and good customer service.
- NBN 50 (Standard Plus)
- Verified customer
Excellent internet connection and value for money - referral code
Was referred in March 2019 by a fellow customer up her in East Maitland where I recieved $50 of my first bill, honestly all i can say is no dropouts!!! Constant communication from Aussie Broadband giving prior warning to maintenance times, so that is does not come as a shock and you can plan around it. Been with several providers and this is my best experience.
If anyone wants to doubt me wrong then give them ago and get $50 off your first bill using code [details removed] to receive $50 off you first bill as I did and my referred back in March.
Great ISP!! Very happy with them!
Since getting connected with Aussie Broadband we have had absolutely no problems!! No drop outs no connection issues. That is with multiple devices being connected at the same time!! Recommend this company to anyone who may be looking!! Such a quick an easy process!!
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Questions & Answers
I'm with Optus at the moment but wanting to change over to Aussie BB. I am a gamer and play upstairs in a double story house. Our setup is usually downstairs.. I'm wanting to stream gameplay. Will your modem on the NBN 100 be alright for that or would I need to buy a gaming router and have your modem? I live in Patterson so near Bentleigh VIC and was also wondering if the speed works well for that area through you guys.
Official RepAussie Broadband
Hi George, I would recommend hitting up our whirlpool forum for advice on modem routers for gaming in a 2 story house. We have the Netcomm 18ACV, but the wifi range is not the best for larger homes and it may struggle to reach the 2nd floor. You do not need our modem to connect with us. https://forums.whirlpool.net.au/forum/152 Cheers. Mel
Hi, currently with Optus and have their Fetch box and Netflix. Switching to Aussie will that mean that I’ll lose the service (fetch /netflix?
now make shure if u leave optues that u make shure the sevice is cancelled witch may take up to 30 days other wise u will be paing for 2 now if the fetch box is set up to work right and and log in details are correct there sould not be a problem im on the power nbn 100 now there family bundle is the nbn 100 plus what u have go to there web page and use chatt or give them a call..
I have a current optus broadband cable connection and the outlet is for a coaxial cable.
- Will it be changed to ethernet outlet when moved to nbn HFC?
- As well, I'm planning to buy my own router, possibly a NETGEAR Nighthawk X4S R7800 or an ASUS RT-AC88U. Any of these will work ok?
Official RepAussie Broadband
Hi Mark, you will be given an Arris modem that will connect to the coaxial cable. Then, you can connect your router to the Arris modem. Either can work with our service. Hope that helps. Cheers, Mel
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Set Period||Set Period||Set Period||Monthly||Monthly|
|Data Allowance||Capped/Fixed||Capped/Fixed||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||250/100||150/100||100/40||50/20||25/5|
|Max Download Speed||250 Mbps||150 Mbps||100 Mbps||50 Mbps||25 Mbps|
|Max Upload Speed||100 Mbps||100 Mbps||40 Mbps||20 Mbps||5 Mbps|
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