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High Quality, Brilliant Service
Aussie broadband are competitively priced for the service provided, efficient, helpful, and provide stable service with consistent internet provided via both wi-fi and LAN connections, and perfect service continuity day in, day out.
Fast and reliable! Broadband Utopia!
Reliable service even during times of natural disasters. Aussie broadband is by far the best internet service provider that I have used. You get what you pay for! Fantastic Company!
I was with other Tesco's, and Aussie beats it by a mile, very happy. Plus I live in a rural area and the connection is still fast and reliable. Thanks
The reviewer stated that an incentive was offered for this review
Great service - finally I can talk to a tech
I don't care that other providers have their support offshore, and Aussie broadband has their call centres in Australia. I mean, I **do care** that they are employing Aussies, but that's not why I am writing this review.
Dealing with Aussie Broadband, you talk to tech support first. The first person you talk to is not some poor, under trained 1st level support clerk working off a script, but a decent tech-head who can help you out. The first time I called them, and got someone who was knowledgeable and clearly cared about his job, and fixed my problem in 5 minutes... I nearly cried tears of joy.
My wife has saved hours off her & my week, and put quality years back on my life by signing up with Aussie Broadband.
All working perfectly
Optus continued to tell me my line was blocked and i spent over 3 and a half hours over 2 weeks trying to get it connected. I was referred to Aussie Broadband and in 1 phone call and 20 minutes i had internet connection.
- NBN 100 (Family)
- Verified customer
From someone who works in the industry, take my advice: Home NBN - Aussie Broadband or bust!
'State the facts and be objective':
- Amazing service over the phone, signed up in 5 mins (Props to Courtney!)
- Communicated NBN appointment with clear, concise emails, texts, and reminders.
- Appointment completed in 30mins (Didn't catch his name, but amazing work).
- Payments, Contact information, and account preferences set up through the app (again, 5 mins)
- Speed Test below done 5mins after NTD + Modem plugged in....What else can I say? Don't fear the NBN, but don't give other providers a chance to lock you into contracts and offer you every excuse for bad service. Aussie Broadband are masters of their craft. They are leading the charge to retake Australia's NBN. 5/5 Tom HFC 100/40
great NBN connection
haven't had any dropouts and speed is always fast and always reliable and easy to get online the 1st time... just plugged it in and it was connected right away.
Aussie broadband were suggested by a friend. So glad I called them up and made the switch. Customer service was quick and most of all, Aussie! Highly recommend. Luke L
I was stuck with my old provider not offering a Static IP so I hunted, now working from home with the server I was super stressed. I signed up an hour ago and Its working already! I almost feel emotional. Love love love!
Superfast beats Telstra hands down.
Fast speeds 24/7. I was getting 31Mbps with Telstra. They said they could not provide the speed I paid for so I could leave with no penalty. I switched to Aussie it immediately went up to 47 Mbps down and over 18 Mbps upload. I am about 600 metres from the green box. Their self-help app is the best I have seen.
Outstanding in all aspects
Just did the online sign up to Aussie Broadband a couple of hours ago after finally giving up on my current ISP after an incredibly bad video chat with my family recently - and then checking my connection speed and seeing it was 5mbps on a 50mbps connection. I expected it to take a few days at least given the current situation but I was connected about 30mins ago and my speeds are outstanding. I did a lot of reading over the last 24hrs and went with Aussie Broadband based on the reviews here and the ease and utility of their website and online ...portal. I don't generally do reviews but given the current situation I thought there may be many others who aren't happy with their internet and are looking into other providers. Obviously I've only been with Aussie Broadband for a couple of hours but the difference is night and day. Highly recommended.
- NBN 50 (Standard Plus)
- Verified customer
Great service, reliable and good value for money. I like the fact that support is Australian based. I found sign up and connection uncomplicated. Overall a very smooth and satisfying experience.
Competition made it easy to use Aussie
After trying 2 other companies, and 3 months later, I contact Aussie got an English speaking person who made things simple and fast, I was up and running within hours, after 4 months not 1 drop out or disruption.
Thanks Aussie, keep up the good work and stay safe.
Couple of drop outs but oh the customer service is first rate!!!
Experienced 2 drop outs so far both NBN issues as far as I can tell. Customer service is excellent. Fast, efficient, respectful. The very best part of this company. I love how if the wait time is too long you get to hang up and be called back. No more anger inducing on hold music or annoying ads.
Consistently fast speeds
Aussie broadband has consistently fast speeds even during peak periods. I can have many devices connected at once and still have a stable connection. Can't be any more happy and having a 100% Australian call centre amazing .
Value for money
The service is great and the communication is really efficient. I have checked with me neighbours what provider was the best and moving from Telstra to Aussie Broadband was a great decision - way cheaper. While we have the fastest internet package, I would expect to be significantly better. I am not sure if it is not because of NBN or the provider - but I do understand there is currently a lot of people using internet from home due the COVID-19 situation.
Was apprehensive about connecting to NBN but AussieBroadband smoothed the path and offered excellent customer backup. My internet connection is now working better (and faster)than it ever has. I have a long narrow house so it is not easy to set up reliable connection. Nonetheless, I’m finding I can access the Internet in all areas of my home.
Aussie Broadband puts all other telcos to shame
Previously was with TPG NBN over HFC, and although the speeds were decent, it would drop out constantly. Calling customer support in the Philippines was a nightmare. I eventually quit NBN altogether and switched to using 4G mobile instead.
1 year later, I decided enough was enough. Called up Aussie and within 48 hours, was connected. Their customer service team is impeccable, based in Australia, and wait times are impressively short even during peak times.
Got the 100/40 plan. Honestly, speeds aren't quite as good during peak times as TPG wa...s back in the day (especially with uploads), but the overall quality of Aussie's service and no initial setup fee is hard to beat. No dropouts or bottlenecking so far, so I can't complain. Let's hope they keep buying more CVC bandwidth, 'cause if they do, I'm staying.
After years of frustrations and problems with Telstra my recent change to Aussie Broadband went so smoothly and the help I received over the phone about available plans and also when needing to change over my modem was excellent. As a senior with limited knowledge of these things the service I've received from these guys has been great. Speed is consistent and advice on upcoming maintenance is appreciated.
Who would have thought
Finally can get NBN. Signed up and just received NBN box and Modem/gateway. Who would have thought, cant connect !! Whats another few weeks probably waiting for a technician when it has already been years
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Questions & Answers
I got nbn from another bis ISP,
Recently I got droputs, NBN Tech came and said internal wiring issue,
If I move to you guys, can you fix my internal wiring problem?
Official RepAussie Broadband
Hi rajenfoto, no, unfortunately. I would recommend finding a licenced cabler to have a look at the internal cabling. Unfortunately, internal wiring is up to the homeowner or landlord to fix. Sorry we couldn't be of more help. -Mel
Is nbn 250 available in clayfield, QLD. We have fibre to the house.
Sorry, Steve I have not got that understanding to reply. I would suggest going direct to Aussie. They are most helpful! And don’t mind questions
Official RepAussie Broadband
Hi Steve, it should be available for FTTP in most places except Tasmania at the moment. You can build your own plan on our website or call sales on 1300 880 905 to get it. Cheers, Mel
I would like to switch to another provider. Would I still need a new modem if I will sign up with you?
I am very much interested in getting the NBN 100. Also, please advise the time frame for this.
Greatly appreciate for taking the time.
Depending on your previous provider, you may have to return the old modem anyway. AussieBB do not stipulate their own modem, but recommend you purchase theirs.
Official RepAussie Broadband
Hi Glizelda, we can't guarantee that your current provider's modem will work as it may be locked to them, however, we are happy to try to help you to configure it. If we aren't successful, you may need to get a new modem. Time frame for someone with nbn already is very little. You're looking a 15 mins to a couple of hours. Hope that helps. Cheers, Mel
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