The best customer service I've ever encountered
The staff are brilliant to talk to, and only have you, the customer as their focus. Some VoIP drop outs in first days but rock solid since. Only drama that annoys the heck out of me & my wife is how the VoIP resets the time on my cordless handsets and answering service to GMT. They say Netcomm & their wireless router is at fault and asked me to lodge a fault with Netcomm. Surely Aussie BB can take them to task and get this problem FIXED!
Aussie Broadband go elsewhere
Today I come home early costing myself half a days pay excited to get on NBN … The NBN person comes to connect as arranged … they say cant connect in my office upstairs where I need to existing Telstra cable as signal isn't correct but then can connect to Foxtel connection downstairs at other end of house
I say this is no good I need in my office where its always been. They ring someone and the outcome was very confusing and technical to someone who has no idea what she is talking about . I say to her shouldn't you call Aussie Broadband and sort this out between you? but she says no not her problem and I need a 22 or 23 and Rah Rah which all means nothing to me. Pretty sure the women installing it was not a tradesperson but just basic training to connect a box , if something goes wrong then very limited .
I call Aussie Broadband who tell me basically in a nutshell not there problem if doesn't work in office … I don't get it?? Anyhow I cancelled service but apparently I'm going to charged $15 to return the modem .. Also have called you guys twice both time approx. 20 mins wait … I was gunna come to you guys to get away from this sort of thing which happens with Telstra but seems you guys are no different , actually Telstra better at least they would send out someone to get it working where its meant to … Do u guys pay people to give u good reviews ????because I really don't understand how u get so many good reviews ..terrible experience 0 out 5 go elsewhere people !!! Don't believe the reviews obv fake!!!!!!
Fast Speed, occassional disconnection
Signed up the 50 plan for 2 months now, bought a router with great review so I can get the full speed. Tested the speed and it was 47, so quite happy with it.
However we do have dropouts almost everyday - it reconnected itself after a few minutes/seconds depending on the day.
Not That Happy With Customer Service and Speed of Connection
We're still waiting for Aussie Broadband to reply to an email and a scanned image (sent 2 days ago) of our connection speed - download 17.6 and upload 18.8 at 9.30pm. The speed we get at various times throughout the day is pretty ordinary, not always as poor as this, but it's generally sluggish. Calling them is not always an option as rarely are you connected straight away and are put on hold (not always convenient for those who work) - hence the email. We expected a better connection and better customer service. 2 - 3 stars. Disappointed.
Happy with the system
No drop outs, had issues with landline but tech support sorted it out, the battery pack in the non box keeps beeping, is it necessary to have a battery in the box
Excellent speeds and service
Very pleased with installation, support and most of all the speeds! Highly recommend this company if you want good service and quality. Haven’t had a single fault since installation and the bandwidth is constant day and night
Excellent RSP, don't believe the other low ratings
This is an excellent RSP, and I think the only one publishing CVC graphs on their website to prove their networks are not suffering congestion.
Great network and great Aussie based support (again, which RSP still has all Aussie support staff?; Answer: not many)
99% of the low reviews are actually complaining about the derelict NBN infrastructure, which unfortunately Australia has consistently voted for at the last three federal elections, including 2019! (ie. it's not Aussie Broadband's fault but purely a political issue).
I for one have personally experienced the problems with my FTTN connection which are solely attributed to NBN and not whichever RSP I'm signed up with (there is little they can do to force NBN to fix anything anyway).
The bar has been set so low by the government post-2012 that NBN really doesn't have any requirements to provide a service standard anymore. The current NBN is the cheapo version that Australia voted for.
Support is great but they did something that determined my bad review
I have been unable to connect to 60% of my games due to NAT restriction issues. Also game console servers etc were not working. I had spend hours trying to open up all relevant ports for each service to no avail. I decided to contact support and this is what they said: "This will be a CG-NAT issue as we have this active on your service as IP's in
your area are running low.
I will remove this for you and then things like game consoles, VPN's and
Servers will work correctly."
Why would an ISP do that to their clients without telling them? And why should It be my job to contact them to fix. I blamed my modem and I went and bought a new one wasting money now that I know it was the ISP restricting my NAT. I pay money for a full service not a restricted one so I found this completely unfair. Thus my one star review.
I have 50 Mbps plan. I am getting constantly dropping down nbn speed everyday, many times I got buffering, getting 4 Mbps.., 7 Mbps speed instead of 50 Mbps.. I called to customer service and a lady asked me to go speed test website which way she will get live speed test result, which I did. Speed test result came 4 Mbps something and she agreed with me. Now she said need to check with cable and laptop...etc and start making excuses. Instead of solving my problem and give me credit as they are charging me for 50 Mbps and I am getting 4 Mbps speed... finally I hang up the phone because the worst customer service... as she got the live result so first of all she has to contact their appropriate team to solve my problem and give me credit as I am not getting 50 Mbps speed..... just making excuses that get cable and computer... Nowadays all mobile and laptop, Ipad through WiFi... who use cable??? just excuses...
Recently connected to NBN with Aussie and the experience has been nothing but easy and positive, great internet, transferred our phone line no problems, great customer service, highly recommend. Thanks Aussie
2 months and no NBN. Stay away from AussieBB
I have no idea how they got these 5* reviews, but I also noticed that the number of 1-star reviews is increasing and I am not surprised. At the best, AussiBB is a middleman. Sadly even as a middleman, they have no interest in resolving customer issues, take an action or even provide options. They are like those private schools which only accept brightest of the kids and claim that they get best results. For AussieBB, if you have the simplest of the installation cases, they claim they did it. Happy customers! But if it is not a simple installation, well, you know it is NBN's problem and you, dear customer, are responsible to deal with it.
Here is how it works:
- You contact ABB about NBN. They look at your address and say, "It is NBN ready. You just have to place and order and all will be done".
- You fall for it and place an order. You pay $160 or so for a modem
- You receive a modem and a number of emails with generic steps
- NBN technician comes and says that the property is not ready for connection for a number of reasons.
- 2 months pass by with "you" dealing with NBN.
- You request for a cancellation and the coldest ever AUssieBB customer care rep gives you a return address without looking at options. Oh wait, now that "you" are cancelling the order, YOU pay for return shipping. It's all your fault my friend! Well, yes THEY said it was ready for NBN, but you know they know what they were told. Of course you fell for "it was ready". But, they are JUST the middleman!
Great customer service and connection
Our connection has been very reliable. We’ve had notifications that there will be interruptions, even though we’ve not had any. Very happy so far, so easy to sign up and everything arrived when they said it would.
The best value I have encountered in an ISP, especially their after sales service.
Had some problems with dropouts occasionally in the beginning bit an NBN techie found the problem in a corroded connection, fixed it free of charge and no problems since then.
Look no further for an amazing service
Have not regretted signing up with these guys at all. With the best customer service I have ever with the added bonus of a reliable connection, I am not going anywhere else.
Great service and responsive company
My NBN connection through Aussie Broadband has been performing excellent, both in terms of latency and bandwidth/speed. Broadband also actively communicates any issues, and outages to its customers until resolved.
Good Aussie company that cares
I never thought I would every say this. But I like my internet provider. After years of dealing with horrible providers, I have found a great one. AB has excellent customer service, no drop outs, high speeds and delivers what you are paying for. I will happily stay with them forever if the quality remains this good.
The best thing since sliced bread was invented
99 out of a 100 to Aussie Broadband. It is great speaking to local people without accent problems, very fast reliable internet. very competitve rates compared to other providers. The only reason 99 out of 100 is one small quirky VOIP problem that I can live with.
The best service I have received since the mid 1990's
Aussiebroadband has been the exemplar of service and quality.
The install and departure from the the sneaky provider of 9 years was seemless. The installer was prompt, accurate and respectful. The service after a years has been consistent and good. I run speed tests regularly and I get 47/19 most times on the 50/20 service.
I have just swapped my mobile to them as The Big Mobile Phone decided I was to swap to a higher service that I did not need but they were to charge 40% more from. The phone port was also seemless.
In the occasional call for support they have been respectful, prompt and accurate. Those people in the Latrobe valley are real nice folks indeed.
Please support a great provider and company.
Where have you been all of my life?
Making the switch from one of the 'big Telcos' I was a little cautious, however I'd had enough of the service and attitude I continually experienced. I've never been happier! I've never had an issue with my connection or the speed. From the very beginning Aussie Broadband made everything easy. From the installation of the new NBN box and modem to setting everything up. I'm not the most computer savvy person and to make matters even worse I'm also very impatient. I've been advised of any expected 'down times' and have been given plenty of notice.
Very happy so far
I've been with Aussie Broadband for ca. 2 months when switching to NBN, and so far have not had any issues, all my initial questions were answered thoroughly and professionally, connection to NBN services went without a hitch, communication and service have been excellent throughout
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