I found the ordering process easy to follow and progressed without any issues. I had to call customer service to clarify a couple of questions. I got straight through to a real human who assisted and answered my questions promptly. I have purchased a plan with a router but haven’t connected yet, hoping that process will be as easy as the ordering stage once I reach my connection date and receive the router. Show details
Our switch to Aussie has been totally seamless. I simply followed the instructions, plugged in the new router and everything worked exactly as it should. Brilliant. We immediately received speeds of 539 / 45. I also called their help desk to check them out before signing up. The call was answered quickly and Liam was super helpful. The Australian based help desk really is a point of difference. All looking good :) Show details · 1
The main reason why I was paying a premium for Aussie Broadband was 1. to support Australian Jobs and 2. for a premium service, however over the past 2 weeks I have had to call them 3 times for assistance on a new service and for tech support and every time, the wait was over 1 hour. Given this experience I will be going to a competitor and paying a lot less. Show details
Reviews with attachments
Seamless transition from my old provider with an unstable connection to super fast AussieBB. Customer service excellent too! Two thumbs up from me! Show details · 1
a couple of months into changing over to Aussie broadband we are very happy with our decision. Changeover process was very easy for us (couple in late 50’s) and connection is great. I ran the speed test.net and have posted a picture below - I don’t even know what it means. Show details · 1
The technician was on time, Polite, quick, yet methodical. He cleaned up after himself, He listned well and understood tall he customers needs - I encountered No problems. I did read all the required information beforehand, so i kind of knew what was going to happen on the install date. Show details · 1
After being with starlink for years due to crappy NBN connections, I was advised to go fibre. I have heard amazing things about aussie broadband from friends, and their changeover was free so I signed up. NBN technicial took 5 hours to install and didnt have to dig anything up at all, still no charge I was gobsmacked it was that easy. Straight… Read more
away did a speed test and and I'm pulling 1000 no problem even in peak times. AB is so easy to deal with and upfront, the account online is super easy to use. all this and it's still cheaper than my starlink!!!
Free Fibre upgrade was a breeze with AB. NBN techs arrived as scheduled. Did a very good and clean install inside my Rack! The new NTD is nice and small now. Would note I did hire a private cabler to create the internal fibre pathway in my ceiling to have the NTD where I wanted. AB are offering a free upgrade which does not include complex installs as NBN techs won't go inside your ceiling for safety reasons. Show details · 1
Very fast and efficient process. No hitches. Excellent communication. Not the cheapest in the market but has a good reputation & Australian Call Centres with fast & friendly service. Only connected yesterday. Download speed between 50 and 51 but upload speed well off the mark at between 4 and 5 when it should be 20 but my uploads were negligible in the 24hrs so we need more time to assess. Overall could not ask for more. Well done Aussie Show details · 1
I recently upgraded to Aussie Broadband’s 500/50 Fast Fibre NBN plan and the entire experience was outstanding from start to finish. From my initial phone enquiry, the customer service team were knowledgeable, patient and clear in explaining my options, with no pressure or upselling. The upgrade process itself was seamless, with clear… Read more · 1
communication at every step and realistic timeframes that were actually met. Installation and activation were completely pain free, with everything working exactly as promised from the moment the service went live. It was refreshing to deal with a company that values professionalism, transparency and customer experience. The speed and reliability of the connection have been excellent, and the process to get there could not have been easier. I would confidently recommend Aussie Broadband to anyone considering an NBN upgrade.
Yesterday I received my Eero 7 pro modems. Attempted todo self set-up,ran into problems. I rang Aussie Broadband and I can’t paise the technician Tyson who assisted me complete the set up very quickly. Now with the new modems we are receiving very improved download speeds on our FTTP NBN connection. Thanks again for great service over the past 15 years. Show details · 1
Aussie Broadband service was excellent. Had communicated with them twice before taking the plunge to join them. The consultants were not hard selling and it was just comfortable dealing with Aussie Broadband. Was informed about the Black Friday sales and to wait for them. Decided to join the 100/20 speed as it was cheaper than the 50/20 speed, at… Read more · 1
least for 6 months anyway. The 50/20 speed is more expensive than with other ISPs but you pay for the excellent service and it’s well worth it. We received the modem yesterday. It took all of 5 minutes to set it up. We are getting a faster speed than with our previous ISP, possibly due to the TP-Link modem that was supplied 2 years ago. The Aussie Broadband modem is a Netcomm one. It was just plug and play and scan the QR code to get the wifi going. We have hard wired the main computers to the modem router and we are getting a speed of 47mbps. Our maximum line speed is 50. Upload speed is still limited to under 8mbps. We might have to change to a Cat 6a cable rather than the Cat 5 cables that we had. Two Cat 5e cables were supplied in the box as well as the cable for the DSL line. The wifi speed is a little less at about 36-42mbps but much better than the 25-35mbps speed that we were getting with the previous ISP. The Aussie Broadband app is simple to use and a mine full of information. I would recommend Aussie Broadband to anyone who would like a first class service.
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After some hiccups which was not the fault of Aussie, our fast HFC connection is up and running. Connection is solid and have recorded speeds up 547Mbps. It's good to talk to a support person with an Aussie accent! Show details · 1
Absolutely ridiculously easy to sort out. Came and hooked me up with fttp within 2 days of initial query. Super professional and no hastles at all was connected immediately and have solid 500+ downloads. Using 3rd party website. Couldn't recommend these guys enough. Show details · 1
Consistently fast especially during the peak period of use 7pm - 11pm Show details · 1
Very prompt helpful staff, patient with client, issues and installation of modems completed promptly Show details · 1
Started my application on Saturday morning at 8am, my line was migrated and up and running by 10am. Getting my actual line speed which my prior telco (who had kindly leaked my personal details previously) couldn't get right. Added bonus I can use my router of choice (Netgear RS600) without it being hobbled by some overpriced locked down telco router and having to deal with double NAT issues Show details · 1
My Aussie broadband help connections for NBN and fast Internet thank you Show details · 1
Latest follow-ups
I have had a few problems with the service but they are all sorted out first time and nothing seems to be too much trouble Show details · 2
Follow-up · Installation was easy. Speed consistently is great. The problem was caused by Telstra by not releasing our phone number to our new pr
Kept informed of preparation for FTTP upgrade. NBN technician called on the day (Friday 1st August) to offer an earlier install time. We agreed and… Read more · 2
he arrived shortly thereafter (11am). The technician listened to our proposed installation site. He pointed out the optic cable could not negotiate the tightness of bending required. We walked through the house and he suggested a location we had not considered. He reassured us the eero 6 router we had purchased would reach all corners of house, so we agreed. This entailed disturbing brick paving to find telephone line conduit. He successfully inserted cable from Telstra pit some 14 metres distant away. The internal connection box was installed and connected in short time and he re laid the paving satisfactorily. He tidied up and finished around 4.30pm. We were impressed with his professionalism and commitment. Reception has been stable and we were able to visit the sites we frequent with all our devices. Connecting them to modem was seamless, admittedly early days yet.
Follow-up · The technician was methodical and measured, he didn’t rush his work. There didn’t appear to be any unexpected challenges. All devices worked well, as before; wifi signal certainly reaches all corners of house including in nearby workshop! According to all utube videos I watched, I was expecting installation of an external box as well as internal connection box. Now it is just an internal box (relatively discreet) and a cable.
Follow-up · Internet speed is good. Wi-Fi reaches all rooms in-house. Data allowance more than adequate. Very satisfied.
Aussie Broadband is such an excellent service I… Read more
had a fault very late at night, was able to send a fault via my app & within 10 mins it was working (after half an hour of trying myself), then I got an email this morning WOW the service is overwhelming AMAZING - I had many, many Internet providers then NBN providers & mobile phone providers but NOTHING has been as wonderful as Aussie Broadband & nothing has been so stress free as Aussie Broadband. The call centre is all Australian but please don’t get it twisted they hire ALL Aussies with or without accents - I too am a person of immigrant parents - so just because they may have an accent it DOES NOT mean they are not in Australia. So please make sure you keep this in mind & not to be rude ‘off the bat’ I want Aussie Broadband to be around for a long time ! Everyone should be with Aussie Broadband- it is simply the BEST & as well for customer service ! Also the value for what you get is amazing !
Follow-up · The features that made this bundle service stand out was - No contracts Great price for mobile & heaps of data (which is what I use a lot) & excellent coverage as well go travelling a lot. The speed during peak hours - The speed is absolutely consistent ALL day as I live in an area where there are a lot of people working from home (architects,… Read more
Follow-up · Well unfortunately things have started going downhill in the last few months. Our internet keeps going down atcALL times of day & night. I have put in heaps of fault requests & thru send you a message that someone will contact you in 4 hours but NO… Read more
Follow-up · Unfortunately, I jinxed it - they have gone from amazing to - “who cares” not answering messages after saying that the best way to get hold of them… Read more
Hi Jac, thanks for taking the time to leave this… Read more (+2 replies)
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In-depth reviews
Previously very happy with ABB but recent events have seriously made me consider switching ISP. Over the last month our wifi has been incredibly laggy and slow. So bad that I am unable to load basic apps, TikTok comments don’t load, etc etc. I have resorted to using mobile data for basically everything. This has coincided with several rounds of… Read more
“maintenance” in our area as well as outages as reported on the ABB website. I have contacted support about this several times and they have been completely unhelpful. As soon as they heard that our router is over 3 years old they decided that was the problem and refused to investigate further. Their only solution was that we needed to connect a device straight to the router with an Ethernet cable and when told that I don’t not possess a device with Ethernet ports so we would need some other method of diagnosing and resolving the issue I was told they couldn’t do anything and that was that. So I guess we’re either just stuck with a terrible service at Aussie Broadband or we go elsewhere and get what we’re actually paying for - or at least customer service representatives who actually want to help.
Hi Amanda, thanks reaching out and sharing your… Read more
Finally a provider that delivers what is claimed from every point of view. FTTP was available in my area and decided to ditch the hopeless service from the major telco I was with for over 40 years who seem to get only their price increases right. I was forced to lease a land line I never used and when I tried to cancel per the written contract… Read more · 1
at the time that was denied saying they won't do it despite the written contract sating I can cancel the land line after 1 month then stay just with NBN. So about 5 years ago I took the telco to the TIO for breach of contract and won but then covid hit plus hearing horror stories about unreliable NBN services made me stay the devil I knew.
But now it was time to take a leap of faith and I am glad I did.
Both Aussie BB & NBN kept tight communications messaging at every step. The NBN guy was punctual, did the job in 3 hours and I had 500Mb/s download speed there and then. Setting up 3 eero 7 pro router/access points purchased with the plan was a breeze and I have 100% WiFi on the whole property fence to fence and indoors (single storey spread out double brick house.
After years of disappointments for stuff organised over the internet I was very sceptical but this one went seamless and I take my hat off to NBN & Aussie BB.
Then within minutes of the new service being active I called Aussie BB customer support to ask a technical question and within 1 minute I was talking to someone local who understood what I was on about and provided the answer over a perfect telephone line. A welcome change from those overseas 'pretend' customer services with diabolical processes designed to discourage customers and give up.
The short dialogue was relaxed and within a couple of minutes I knew everything I needed and closed the call. This experience was pure oxygen after breathing foul air for the last 20 years! Encouraged by the great service I also transferred my mobile from another telco famous for losing personal information.
Although the new services are a bit cheaper that was not my motivation, I simply had enough poor customer support and waste hours on the phone to sort out issues always caused by the telco.
Thank you AussieBB, NBN and also the major telco I left who cancelled the old service swiftly without the fuss I expected.
After a very frustrating experience with another provider, I moved to Aussie Broadband and immediately understood why they are so highly recommended. My previous provider could not resolve a simple FTTN line issue. I had no DSL sync at all, yet I was repeatedly told to reset the modem, check cables, and repeat basic troubleshooting instead of… Read more · 1
having the real fault investigated.
Once I joined Aussie Broadband, the difference was clear straight away. Their app offered proper diagnostic tools, not just speed tests. It quickly identified a line connection fault. I raised a support ticket and received a phone call within about an hour. An NBN technician was booked for the very next morning.
The technician attended, fixed the line issue, and I had working internet within 24 hours of joining.
That level of service is outstanding. Fast response, knowledgeable support, and real solutions instead of scripted answers.
Aussie Broadband may not always be the cheapest option, but based on my experience, they are worth it for the customer service alone. Highly recommended.
Recent reviews
AussieBroadband is generally good service. It was quick to setup, the speeds are good, and we don't experience interruptions. The online portal works well and shows a lot of detail about usage etc. HOWEVER, the cost is higher than almost any other provider and it's difficult to justify paying that much after the new customer discount has expired. Show details
Hey Laura, thanks for leaving this review and… Read more
I just changed to Aussie for internet. Had trouble with gateway. Spoke for a long time just now with tech service guy who’s name a don’t remember but he was exceptionally good and patient. He resolved the matter. I was going to hang on for feedback after call but I disconnected unintentionally. Address of service is 12 Lionel court Duncraig WA… Read more · 1
6023. Phone number I called from is 0413887270. I wanted to make sure the tech guy was recognised for his excellent customer service. Thanks again. Phil.
The internet was working fine without the nbn service. Disspapointed with the nbn service with aussiebroad internet before the nbn was installed internet was working good after installation of the nbn service my internet has being running really bad I have done a live chat spoke to someone and they keep telling me the same thing nothing wrong on… Read more
their end nbn service is very laggy all the time drops out every now and than and the service is horrible and my internet bill has gone up no call or notice that they were increasing my internet bill very dissapointed as I didnt get told nothing about the bill going up in price
Hey Pam, thanks for sharing this experience with… Read more
Great service!! The guy that was sent out was professional and a great worker. He completed the job to its fullest. Internet is working perfectly. Highly recommend Aussie broadband. There help was fast and reliable. Show details · 1
I was with ABB when they virtually first started out. But their prices increased so I went to Spintel then Neptune. But their prices issue with majority of ISP’s is their tech support is online and not actual over the phone talking to an actual person. So I went back to ABB with my tail between my legs and signed back up. Ben made the process… Read more · 1
simple and easy, was connected within a couple of hours. I did get a 6 month honeymoon period and will be a little dearer than Neptune but at least I have peace of mind with over the phone tech support.
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Hi Alex, thanks for choosing us for the reasons… Read more