Aussie Broadband NBN 100/40 (Family+)

I just changed my internet to Aussie Broadband, I spoke with Laura she was so friendly, helpful and talked everything through perfectly. Now my internet works with my son being on his gaming consoles and hubby and I can also stay on the net whereas we couldn't even sign in with our last provider and it's heaps faster too. Recommending to family and friends for sure. Show details ·  1

Excellent customer service. Sorted an error regarding my address incorrectly recorded on the nbn data base due to my error. Problem solved by abb without any issues and quickly. Net connected within a couple of days, would have been quicker if I had… Read more ·  1

of recorded my address correctly in the first place, anyway net speed is good. I am very happy with the results.

Been with Aussie for 5 years. Speed has slowly decreased over the past 24 months to a point where it is now causing problems. Used to get 80mbs 2 years ago. For the past 12 months it is averaging 25mbs. I upgraded the package to the 100mbs two weeks ago but have not reached even 50mbs since doing that. Customer service used to be good but now… Read more

pushes you down the app which is a very slow form of communication. Maybe one exchange of messages every few days. Tried calling but gave up after too long on hold. Looking for another supplier.

Tried 2 more times to call but on hold for way too long.

I recently moved house and cancelled my service with Aussie Broadband - even after years of faultless internet service - purely to save money, by rolling the NBN at new address in with my mobile phone provider.... what a terrible mistake. Not only did that provider fail to get the internet connected, they sent me emails claiming it was activated… Read more ·  2

and then blamed the modem I had, saying it was locked, offering to send me one of theirs in 2-5 business days ( I knew my two teens could NOT wait another week on this....). I humbly rang Aussie Broadband and they had us signed back up and connected within 24 hours! With the modem we already had! (Used with them prior, not even their modem, but it had 'Made The Bond' - Avatar style) And we even got their advertised discounted price for 6 months for a faster connection. Teens are stoked with the faster speed and the household tension has evaporated.

I am now rolling over my two mobile phones to Aussie Broadband as well. Lesson learned: if you are getting great service, DON'T CHANGE!

A++++ – Recently a game I play (DOTA2) has had routing issues for most major ISPs in Australia. The connection is bouncing to Asia, in most cases with as many as 20 hops before landing in Sydney at 200+ ping/80+ packet loss. As an Aussie Broadband customer I have had not had to worry about this at all as my connection is going straight to the Valve… Read more ·  1

servers in 6 hops landing at 19 ping/0 packet loss.

I have not had any disconnections from service without prior warning from ABB. Nor have I had periods of unstable connection spanning a period of two years.

After this (admittedly minor in the grand scheme of things) routing issue with DOTA2 it really feels like you are trying to provide a service that people are happy to pay for. Opposed to other Australian TelCo and utilities companies that feel like they take business for granted as there are little alternatives.

I'm so chuffed I had to write a review somewhere so cheers for all your hard work, there is no doubt you are my favourite company to give my money to!

Aussie Broadband Review: Stellar Customer Support, but Room for Improvement – My experience with Aussie Broadband has been overwhelmingly positive, particularly when it comes to their exceptional customer support. Switching from one of the big three telcos was a breeze, thanks to the knowledgeable and supportive team at Aussie Broadband. They were instrumental in fixing any technical issues and assisting with modem… Read more ·  1

configurations, often going above and beyond to ensure a smooth transition.

One of the standout features of Aussie Broadband is their dedication to customer satisfaction. Whether it's helping with invoices, arranging payment arrangements, or providing technical support, they do it all with ease and without the hassle typically associated with telecommunications providers. Their commitment to making the customer experience as seamless as possible is truly commendable.

However, there are a few areas where Aussie Broadband could improve to further enhance their services. With the increasing prevalence of eSIMs in modern devices, waiting for a physical SIM card to arrive feels outdated. Implementing eSIM support would streamline the activation process and bring Aussie Broadband up to date with current technology standards.

Furthermore, while Aussie Broadband offers bundle and save options similar to other providers like MATEs, there could be more incentives for customer loyalty. Offering discounts or bonuses for bundling services together could encourage customers to consolidate their accounts and remain loyal to Aussie Broadband.

Additionally, while the customer support over the phone is excellent, the wait times can be lengthy, sometimes exceeding an hour. Introducing an in-app chat support feature would provide customers with a more convenient and efficient way to get assistance without having to navigate through website queues or wait on hold.

Overall, Aussie Broadband has earned my support with their stellar customer service and dedication to resolving issues promptly. While there are areas for improvement, such as eSIM support and reducing call queue times, Aussie Broadband remains a top choice for reliable internet and exceptional customer support.

Fantastic service! Haven't had an unplanned outage in the several years I've been a customer. Their planned outages are always notified in advance and are booked for low usage time slots. I've tried many different providers over the years I've worked from home - none have been this consistent. I perform regular speed checks and I'm constantly… Read more ·  1

getting the up/down speeds I'm paying for. I cannot recommend them higher! I've also just booked a transfer of service to a new location, simple easy and all sorted by their helpful local staff. Well done ABB!

Brett da man – Brett was amazing! I needed some technical support for my NBN HFC service. Brett guided me step by step trouble shooting. He was extremely polite and through in his work. What a guy! Go Aussie Broadband! Show details ·  1

Great Service and Support – Got quick and efficient service for both my NBN issue and upgrade. Brilliant!! Peter, Rachel and Kat were the best peeps to talk to, I felt supported and the job was handled well. Show details

FTTP NBN – I decided to get FTTP installed to enable a faster internet as we constantly had drop outs and very slow speeds,which took the NBN 4 weeks to fix the original install error and on the fix date I got speeds around the 98 to 100 which was great but am now only getting on average 50mbps which I’m not to happy with. Show details

WATERED DOWN CORDIAL SERVICE – Terrible experience with customer service. Our supposed "wonderful" NBN system went kaput this morning, no warnings, nothing. No real defined updates or ETA's from this supposed "wonderful" NBN provider either!! So I rang their 1300 number.... I was Number 17 in the phone queue... No thanks, left the option to ring back.. They did, received a… Read more

cold, clinical almost unhuman response from the staff member. No confidence regarding when or 'if' the service will be resumed and certainly NO entitlement to any compensation if of for a day or two either!!! Our infrastructure is farcial and 3rd World. These corporates are in the big money bed together, so there is no accountability or regulation anymore!! DISGUSTING.

FTTH upgrade and changing to Aussie Broadband – NBN upgrade to FTTP, ping to aus servers dropped 12ms, ping to Asia has much better routing than my last provider down from 240ms to 77ms getting more than download speed, 37/40 for upload. FTTP install was done in about 2 1/2 hours, in the location i preferred. Show details ·  1

AMAZING..!!!! Aussie for the win – Amazing speeds getting well over the quoted speeds. Service is fantastic .! Quick easy reliable wish we ch aged to Aussie sooner. Show details ·  1

When your current provider can't get their act together give Aussie a call – When iiNet couldn't fix their own stuff up after three days, I gave Aussie broadband a call. Thirty minutes later I was up and running. Six very happy students Show details ·  1

Amazing Customer Service From Start to Finish – From the first phone call to Aussie Broadband, everything they have done has been fast, efficient and well done. There customer service is amazing!!! Though it took several weeks between each stage of the NBN connection, which was out of the control of Aussie Broadband, it too was done really well. Show details ·  1

Why didn’t I switch years ago? So much better – I had Optus for 10 years for home internet. Had performance problems and drop outs almost every day. Was on a very expensive plan. They kept blaming NBN. Finally replaced them with another provider aussienet and it’s been near perfect since. Perhaps the better eero router from a better provider helps. Don’t know. I called Optus so many times and it was just always telling me to fiddle with things or blaming NBn Show details ·  1

Wonderful experience with Aussie – What a helpful and wonderful experience it is to deal with Aussie. My speeds when I checked was 102.mb, over my 100mb plan. I found the staff respectful and helpful. Great service. Show details ·  1

pot on to dat. Great communication at every stage. Well done so far! – Fantastic! We are new to AB and the service has been Very good. Great communication at every stage. Very pleased we are supporting a Aussie home grown company supporting home grown jobs. Show details ·  1

Absolutely fantastic – I’m not one to ever write reviews. But my oh my was I compelled to write one about this company. Went for a new connection with a competitor, 5 days later, no connection, minimal communication, back and forward emails, resulting in endless frustration. Decided to bruise my ego and reach out to Aussie broadband. Customer service to get me onboard… Read more ·  1

was fantastic, informed me of the nbn connection cost that I no doubt would have been slapped with later down the line with the competitor. Within 30 mins I had a connection, followed by another call to the tech team to help re-configure an exisiting modem. Within another 15 minutes and another fantastic customer service experience, my nbn is up and running without a hitch. You may pay more than competitors, but I can now see why. Local tech support and customer service pinnacle. Price isn’t always everything!

Easy and great cost – Straightforward service and explanation of what was required and no up selling extra products. Got everything done fast and very convenient. Pricing is great for what they offer. Show details ·  1

Outstanding service and support! – Aussie Broadband a everything you want in an ISP. Excellent service and support and that's what counts. When everything is working well that's great but the thing that sets them apart is on the very rare occasion when things aren't working as expected. That's where they shine with friendly and efficient support staff who you can call and talk to within minutes. Show details ·  1

Excellent Support ever – My connection kept on dropping out for the past 2 days. I rang the support and I only waited for a minute before a support person (Timothy) answered my call. He provided me with a comprehensive details of what was going on and did the necessary steps to alleviate its impact on us. He was very professional and very knowledgeable. Best support I've ever received. Show details ·  1

Great Service – Positive results from calling help centre. Unfortunately I cannot use the app when there’s no internet as mobile service stops at the same time Show details ·  1