Aussie Broadband NBN 1000/100 (Ultrafast Fibre)

Love Aussie , but becoming too expensive 128 compared to 79 Performance was great Show details ·  1

Polite support but that means nothing when the service offered is so inefficient. My history with this provider (all documented): I was planning to move into a new house on 19 February, so on 11 February I placed an order and paid for the connection… Read more

of a new house + first month (specifying 19 February as the earliest connection date). On 12 February, I contacted live chat to ask when the technician was coming to connect us – and the support person explained that the earliest connection date means that ‘your order will only be submitted … by 19th Feb and an appointment will be booked after’. That seemed rather strange, so I asked to remove the earliest connection date limitation. I breathed a sigh of relief – good that I decided to contact support! The same live chat person then told me to wait for another full four days for an update with an appointed. I waited four days – nothing. So on 17 February I contacted the same online live support to check what was going on – and my connection was instantly booked on the 24th! I asked why nothing had been done earlier – no explanation. If an online chat person can book my connection on the spot, why not do this back on the 12th – when I first called (or at least during the period I had to wait)? Nothing. I called the connections team immediately. 39 minutes on the call (mostly listening to music) – no explanation, only repeating that at this point they cannot book me for anything earlier than 24 February. Utter disappointment at the complete lack of any promised action without pressing the provider. The best part? Minutes later I received a confirmation that my house would be connected only on 25 February – i.e., one day later than the day given just minutes before! Not sure if this was done out of spite – I certainly hope not. But I am really disappointed. After so many positive reviews online, I had hoped this would be a more expensive, but reliable provider – yet only the former seems to be true. As for positives, the support staff on the call was polite. But without internet, it does not really matter, does it? I will be switching provider – after all, it seems Aussie Broadband only started acting on my order just now.

Best customer service, fast, efficient. Gets the job done unlike telstra! Show details ·  1

Great service and updates on a very difficult case where there was no lead in and previous owners chopped out the Telstra lead in conduit. Show details ·  1

Worst service worst connection all lies frustrating and a rip off Show details

Very happy with the efficiency of the team. Excellent communication Show details ·  1

Relocated from Melbourne to Cairns. Everything was organised after one call before leaving Melbourne residence. They worked with NBN Co to upgrade old copper connection to FTTP. We moved in Friday and had NBN 1000/100 up and running by Saturday. NBN contractors were also excellent. Show details ·  1

Overall it’s been reasonable and reliable- the only thing is the app is amateurish and always needs a reset as pin and or Face ID disappear Show details ·  1

Great communication and prompt service. Customer service helpful and patient. Show details ·  1

Excellent customer service 100% would recommend to others and great connection speeds Show details ·  1

Been with ABB for awhile, using their NBN & mobile service. For the most part its been good & hardly any issues. Recently we was having issues with slow speed most likely due to the outage & service maintenance every few days, it took a few days to fix the speed issue & the customer service on the phone did an awesome job explaining step by step how to fix the internet connection problem that kept cut out. Show details ·  1

Disappointing. Unfortunately over the last few months my HFC connection has became unstable with multiple drop outs and connection issues. A nightmare for someone who works from a home office 6 days a week. Aussiebroadband turns a blind eye and aren't as helpful as they once were. Show details

Ever since I switched over to Aussie Broadband, I can stream now without the inconvenience of my connections dropping out, very fast speeds and not having to reset certain programs to reconnect. Very happy with my service Show details ·  1

We it’s taken over a year to wind out of Optus. Good riddance. The change over and fiber to the house install was fantastic. We haven’t had a problem Show details ·  1

Fast service took around five days from emailing to getting online including the zero cost fibre to premises installation. I was offshore and called customer service who was an Australian, no issues will recommend. Show details ·  1

10/10 response, the guy that assisted me was great. Polite, knowledgeable and friendly. Got the job done ✅ Show details ·  1

We have had one drop out that lasted a few hours but only because we didn't try to recycle the modem. But other wise we are loving the speed, I can have my whole family on line at the same time and no one is complaining of lag or they can't stay on ( get kicked off in the middle of a movie ECT) as far as we are concerned the best move we ever made… Read more ·  1

was too Aussie Broadband, life is as peaceful as it can get in a family of five online gamers. Our speed test I believe at its lowest was a 98 Mbps for download and a 27 Mbps for upload which probably sounds low but seeing as we were getting only 56 Mbps download 14 Mbps for upload at its fastest with old provider Right this minute at 3 am we are getting 133.5 Mbps download and 38.0 Mbps upload and yes at least two people are online., I'm not sure my photo worked so sorry if it doesn't

Had the best customer experience with Ben H, internet is faster than I have ever experienced Show details ·  1

Service is always prompt and helpful. I've had two unrelated issues with nbn hardware, and in both cases, AussieBB helped organise testing and raise disputes with nbn to accept and fix the problem. Show details ·  1