Aussie Broadband NBN 100/20 (Fast)

The gentleman that came to fix my issue was very courteous and efficient. He fixed my problem with that an issue at all. He even asked a few questions in regards to my inquiry about having NBN to the premises and not to the curb. Show details ·  1

Downgraded to one star because I waited 3 weeks for Aussie Broadband to take my feedback seriously. Oh well, I'm over waiting for a response. It's too expensive for the service we are getting. The reliability is okay, and we have experienced dropouts at times when it was critical for me to have internet connectivity. The technicians are usually… Read more

helpful, and when I first started with Aussie BB, they really were friendly and genuinely interested in helping people, however last time I spoke to a 'person' they sounded rather robotic. When I raised a query that would normally generate a skerrick of empathy or discussion, there was dead silence every time. ABB is not what it used to be, and also, whenever there's a prolonged outage, we never are offered any form of credit for loss of service. I will be looking elsewhere for a better deal.

Kept informed of preparation for FTTP upgrade. NBN technician called on the day (Friday 1st August) to offer an earlier install time. We agreed and… Read more ·  2

he arrived shortly thereafter (11am). The technician listened to our proposed installation site. He pointed out the optic cable could not negotiate the tightness of bending required. We walked through the house and he suggested a location we had not considered. He reassured us the eero 6 router we had purchased would reach all corners of house, so we agreed. This entailed disturbing brick paving to find telephone line conduit. He successfully inserted cable from Telstra pit some 14 metres distant away. The internal connection box was installed and connected in short time and he re laid the paving satisfactorily. He tidied up and finished around 4.30pm. We were impressed with his professionalism and commitment. Reception has been stable and we were able to visit the sites we frequent with all our devices. Connecting them to modem was seamless, admittedly early days yet.

Aussie Broadband is such an excellent service I… Read more

had a fault very late at night, was able to send a fault via my app & within 10 mins it was working (after half an hour of trying myself), then I got an email this morning WOW the service is overwhelming AMAZING - I had many, many Internet providers then NBN providers & mobile phone providers but NOTHING has been as wonderful as Aussie Broadband & nothing has been so stress free as Aussie Broadband. The call centre is all Australian but please don’t get it twisted they hire ALL Aussies with or without accents - I too am a person of immigrant parents - so just because they may have an accent it DOES NOT mean they are not in Australia. So please make sure you keep this in mind & not to be rude ‘off the bat’ I want Aussie Broadband to be around for a long time ! Everyone should be with Aussie Broadband- it is simply the BEST & as well for customer service ! Also the value for what you get is amazing !

Finally the network speed and reliability we have dreamed of. Just works as you want it to. Verey happy. Show details ·  2

After a very frustrating experience with another provider, I moved to Aussie Broadband and immediately understood why they are so highly recommended. My previous provider could not resolve a simple FTTN line issue. I had no DSL sync at all, yet I was repeatedly told to reset the modem, check cables, and repeat basic troubleshooting instead of… Read more ·  1

having the real fault investigated.

Once I joined Aussie Broadband, the difference was clear straight away. Their app offered proper diagnostic tools, not just speed tests. It quickly identified a line connection fault. I raised a support ticket and received a phone call within about an hour. An NBN technician was booked for the very next morning.

The technician attended, fixed the line issue, and I had working internet within 24 hours of joining.

That level of service is outstanding. Fast response, knowledgeable support, and real solutions instead of scripted answers.

Aussie Broadband may not always be the cheapest option, but based on my experience, they are worth it for the customer service alone. Highly recommended.

If you're weighing whether to sign up with Aussie Broadband, you should be alarmed by the company's outright evasiveness on a fundamental privacy issue—particularly ironic given their self-proclaimed status as “most trusted”. Their public privacy policy appears to deliberately omit any clear answers about URL logging. When a direct email was sent… Read more

to the privacy team asking if URLs are logged, the initial reply came from a customer‑service employee who claimed they don’t log your URLs. That statement was offered without any supporting evidence—no official policy or statement, no audit reports, no technical description—just a baseless claim.

When pressed for proof, the employee could not produce a single piece of relevant documentation and abruptly stopped responding once the inconsistency was highlighted.

Further attempts to get clarification from other staff members led to no answer.

Employees were reminded that the Australian Privacy Laws obligate any organisation to disclose what personal information it collects and why. None of them engaged with that legal requirement; instead, they either ignored the request or gave generic, non‑committal answers. This pattern of stone‑walling mirrors a broader, troubling strategy: when a question threatens to expose a possible ethical or legal gap, the company simply refuses to engage, allowing the ambiguity to persist.

The stark contrast between this silence on privacy and the relatively prompt replies to billing queries underscores how low a priority the company places on disclosure about user data.

When I reached out to the official privacy contact that multiple employees mentioned, Aussie Broadband gave no response.

If URLs are indeed being logged, the lack of transparency means you could be subjected to undisclosed profiling, targeted advertising, or data sharing with third parties—all without informed consent and it seems, in breach of Australian law.

While the company maintains its official B Corp certification—ostensibly demonstrating ethical standards—it demonstrates a complete disregard for ethical alignment in this particular matter. This suggests the certification functions merely as a meaningless sticker, serving as performative ethics rather than reflecting any genuine commitment to ethical business practices. In fact, my experience with the company seems to suggest moral decay.

For shoppers who care about digital privacy, this conduct should be a decisive red flag. Until Aussie Broadband provides a verifiable, written statement confirming that no URL logging occurs—and backs that claim with concrete evidence—their privacy practices remain suspect.

Consider alternative providers that publish clear data‑handling policies and respond responsibly to privacy inquiries. If you still contemplate using Aussie Broadband, keep detailed records of all correspondence; those will be essential if you need to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC).

In short, the company’s baseless denial, refusal to supply proof, and overall avoidance of legal disclosure requirements reveal a disturbing willingness to conceal answers from the public and it should give any privacy‑concerned consumer serious cause for concern.

I have been sent on ap wild goose chase for four months with Tangerine. Close to midnight in desperation with urgent matters to attend to while my dysfunctional account with Tangerine was suddenly suspended, I called Aussie broadband to transfer providers. The man I spoke to was fantastic! 2 hours later I've switched providers, paired down to… Read more ·  1

what I really needed that works. Verses an overloaded bundle in the lats provider that made my life hectic for 4 months. Clear communication, the intelligence to understand what I need and the capability to make it happen and clearly explain everything made it a really fantastic experience. . I wish I'd written his name down, because the man is great at his job, especially working late at night in an urgent situation for me. I'm seriously impressed! This dude deserves a raise!!!! If you've been screwed around by Tangerine, I highly recommend switching to Aussie Broadband-) the customer service is an exemplary relief and the ease of switching providers was pa life saver. Highly recommend.... I just wish I could help advance the career of the guy I spoke to. He was a gem!

Incredibly quick and easy to get setup with Aussie - granted I had BYO router and FTTC already existing at the location so just plug and play to an extent, but nevertheless the whole process getting an account up and running was completely hassle free. Speeds as advertised and short term promo prices greatly appreciated. Really no complaints at… Read more ·  1

all in terms of getting connected, haven’t had a cause to speak to their help teams so can’t comment there.

Since my last review, still no problems with the internet connection, very reliable, steady streaming in the evening, no cut-offs with the 5 g wireless internet. Recommended for everybody to try it out. Show details ·  1

I tried another supplier but canceled within an hour. I immediately resigned with Aussie Broadband. Sheena, support officer, was absolutely fantastic, so patient and skillfully walked me through process. I really appreciated Sheena’s assistance. Show details ·  1

Completely and utterly the worst internet provider on the market. Three years of dropping out and terrible support including denigration of me as a disabled person. Poor communication, clearing faults after not even speaking to me. Requested full refunds, denied, denied assistance, done absolutely nothing to assist with the issue. Close to 10… Read more

complaints or more with the ombudsman. Finally they can jam it. we went elsewhere because aussie broadband is shocking with zero supports and even after paying more for nothing.

Bad experience. Ordered 100/20 internet service online and purchased a modem outright. The website advised the modem would be delivered within one week. After nine days I rung the company and was advised the bank held up payment (this has never happened to me in the past) and there were delays. Eventually after two weeks the modem was delivered.… Read more

It was delivered to my billing address in Sydney instead of my service address in Townsville. I rung the company and was advised it was my fault as I gave my billing address as Sydney. I had no apology and no offer to rectify the problem. I was told that I would have to sort out transport to Townsville. In the meantime they are going to charge me for using the broadband service. If I stop the service I would have to call back to restart it and spend another hour of my time organising the restart. So much for giving the local Aussie doer a go.

Poor customer service. Would be on hold for over 30 minutes with no answer. Technical support was never helpful, would always be in the too hard basket, would never be able to stream anything or use more than 1 device, despite what level plan I was paying for. Would request support. But never received any as they states only to fix wireless, but it was always unsuccessful. Was paying $95 for 20mbps. Show details

The service over the last 5 years has been very good and I have no problem with Aussie. To receive better speeds, I eventually had to switch to another service due to the length of time I would be waiting for FTTP/FTTC cabling to be started in my area. Show details ·  1

Arjoon was the technical support person for me. The patience she had with me was absolutely amazing. She guided me every step of the way, without a complaint. Even though we couldn’t really resolve the issue however with my lack of understanding everything And her guidance was very professional. It’s very rare to see customer service at this level. Regards Show details ·  1

Aussie Broadband has been great to me. Their staff is super knowledgeable and has been able to resolve issues quickly, and are genuinely helpful even if my questions/problems aren't T1 I'm not stuck in a phone loop like I am with many other services. Their network test tooling is fantastic, and can help verify if issues are NBN or your own… Read more ·  1

connection, and often which piece of equipment has issues. Connection is stable, routing is decent, couldn't ask for better.

Great service, good plans, really easy to use app that doesn’t need you calling support to do anything Very stable internet too, any downtimes were given plenty of notice for and usually at like 3am. Show details ·  1

The fibre to the curb was not functioning at all. Aussie Broadband eventually booked the fault with an NBN technician. NBN repaired the issue and connected fibre to the premises in a very short wait time with courtesy, confidence and professionalism. Many thanks to the NBN boys! Show details ·  1

Aussie have been great to deal with. Our fibre to premises was a bit tricky from our end due to access, but the NBN techs were great ( special shout out to Sandu ftom Nbn who went above and beyond) and all Aussie BB staff we have dealt with have been very helpful and professional. Transition to Aussie has been super smooth. Very happy Show details ·  1

After having constant problems with both telstra and optus for NBN and mobile we transferred to aussieBB. 0 friction in joining and we haven't had a problem since. It's great to have something that works from the get go and does exactly what it says on the box. 0 drop-outs. 0 issues. How internet should be. Show details

Service was seamless except for Australia Post delivering the modem to the wrong address (common problem) Modem arrived the same day we received our connection and was very easy to set up and begin internet. I Use Aussie for my business premises as well and I cant fault their service. Show details ·  1

Fantastic communication from Aussie Broadband. The guy who installed was professional and discussed everything before starting. Did a clean install. Showed me both photos and each box installed. Cannot fault any of it. NBN has been faster without dropouts. Will be recommending. Show details ·  1