Aussie Broadband NBN 100/20 (Fast)

Fantastic communication from Aussie Broadband. The guy who installed was professional and discussed everything before starting. Did a clean install. Showed me both photos and each box installed. Cannot fault any of it. NBN has been faster without dropouts. Will be recommending. Show details ·  1

Set up super easy. Products work as described. A little surprised that I had to cancel my previous ISP. Whenever I have changed provider the transfer and cancellation was handled by the new ISP. Very happy overall Show details ·  1

Swapped several years ago to AussieBB after very poor experience with Telstra. The support team at Aussiebroadband are consistently helpful and friendly. We recently swapped to NBN to the house and support staff talked us through the set up in the house - clearly and patiently. Would highly recommend them as providers! Show details ·  1

I was experiencing periodic dropouts which were proving very difficult to identify. The problem was eventually put down to the modem. A loan modem was sent so thorough testing could be done over an extended period. Your staff were both very knowledgeable and patient and clearly would not give up until all was resolved. Show details ·  2

I am happy with my NBN to the premises. But had trouble trying to connect an eero6+ Router. I had help from the service tech but in the end had to revert to the old modem. I did get a return label to post the modem back to Aussie Broadband for a credit. The problem was due to the Inverter WiFi system not being compatible with the eero6+ Show details ·  1

After Telstra failed to fix an NBN fault for 6 days I signed up with Aussie. It took a touch over 24 hrs for the fault to be fixed by an NBN technician. Can’t get better service than that! Show details ·  1

If you're weighing whether to sign up with Aussie Broadband, you should be alarmed by the company's outright evasiveness on a fundamental privacy issue—particularly ironic given their self-proclaimed status as “most trusted”. Their public privacy policy appears to deliberately omit any clear answers about URL logging. When a direct email was sent… Read more

to the privacy team asking if URLs are logged, the initial reply came from a customer‑service employee who claimed they don’t log your URLs. That statement was offered without any supporting evidence—no official policy or statement, no audit reports, no technical description—just a baseless claim.

When pressed for proof, the employee could not produce a single piece of relevant documentation and abruptly stopped responding once the inconsistency was highlighted.

Further attempts to get clarification from other staff members led to no answer.

Employees were reminded that the Australian Privacy Laws obligate any organisation to disclose what personal information it collects and why. None of them engaged with that legal requirement; instead, they either ignored the request or gave generic, non‑committal answers. This pattern of stone‑walling mirrors a broader, troubling strategy: when a question threatens to expose a possible ethical or legal gap, the company simply refuses to engage, allowing the ambiguity to persist.

The stark contrast between this silence on privacy and the relatively prompt replies to billing queries underscores how low a priority the company places on disclosure about user data.

When I reached out to the official privacy contact that multiple employees mentioned, Aussie Broadband gave no response.

If URLs are indeed being logged, the lack of transparency means you could be subjected to undisclosed profiling, targeted advertising, or data sharing with third parties—all without informed consent and it seems, in breach of Australian law.

While the company maintains its official B Corp certification—ostensibly demonstrating ethical standards—it demonstrates a complete disregard for ethical alignment in this particular matter. This suggests the certification functions merely as a meaningless sticker, serving as performative ethics rather than reflecting any genuine commitment to ethical business practices. In fact, my experience with the company seems to suggest moral decay.

For shoppers who care about digital privacy, this conduct should be a decisive red flag. Until Aussie Broadband provides a verifiable, written statement confirming that no URL logging occurs—and backs that claim with concrete evidence—their privacy practices remain suspect.

Consider alternative providers that publish clear data‑handling policies and respond responsibly to privacy inquiries. If you still contemplate using Aussie Broadband, keep detailed records of all correspondence; those will be essential if you need to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC).

In short, the company’s baseless denial, refusal to supply proof, and overall avoidance of legal disclosure requirements reveal a disturbing willingness to conceal answers from the public and it should give any privacy‑concerned consumer serious cause for concern.

I have been sent on ap wild goose chase for four months with Tangerine. Close to midnight in desperation with urgent matters to attend to while my dysfunctional account with Tangerine was suddenly suspended, I called Aussie broadband to transfer providers. The man I spoke to was fantastic! 2 hours later I've switched providers, paired down to… Read more ·  1

what I really needed that works. Verses an overloaded bundle in the lats provider that made my life hectic for 4 months. Clear communication, the intelligence to understand what I need and the capability to make it happen and clearly explain everything made it a really fantastic experience. . I wish I'd written his name down, because the man is great at his job, especially working late at night in an urgent situation for me. I'm seriously impressed! This dude deserves a raise!!!! If you've been screwed around by Tangerine, I highly recommend switching to Aussie Broadband-) the customer service is an exemplary relief and the ease of switching providers was pa life saver. Highly recommend.... I just wish I could help advance the career of the guy I spoke to. He was a gem!

From the get go, it was completely refreshing to talk to a telecommunications sales team based ENTIRELY WITHIN AUSTRALIA! You know how frustrating it is when you are playing phone tag with sales and tech teams based all overseas? Aussie Broadband staff were friendly, straight talking and no nonsense. They don't need reams of information to verify… Read more ·  1

your identity, and are keen to get you connected ASAP.

What I loved most about the sales process was their handling of providing us with a replacement NCD box (FTTC here) and modem shipped together.

Their MyAussie app features a simple easy to use interface that provides only relevant details for our connection. We were able to get connected within 3 to 5 days.

They carefully guided us through the best connection deal for our FTTC arrangement and also a great introduction to free Fibre to the Premises connection in case we want the upgrade to even faster speeds in the near future.

100Mbps is more than adequate for us to stay connected, and unlimited data is more than suitable for occasional work from home and of course everyone's favourite, entertainment streaming speeds and 4k

We favour Aussie Broadband as a teleco for Australians, based in Australia. That alone deserves 5 stars out of 5 from us.

Completely and utterly the worst internet provider on the market. Three years of dropping out and terrible support including denigration of me as a disabled person. Poor communication, clearing faults after not even speaking to me. Requested full refunds, denied, denied assistance, done absolutely nothing to assist with the issue. Close to 10… Read more

complaints or more with the ombudsman. Finally they can jam it. we went elsewhere because aussie broadband is shocking with zero supports and even after paying more for nothing.

Been with Aussie Broadband for years now and have had no issues with the internet and also dealing with them when needed. There’s also barely any wait time on the phone and all are well spoken, most ISP’s lack this today… Overall, I would Definately reccommend Aussie Broadband to anyone. If you do plan to sign up use my referral code and you… Read more

will also receive a discount for your first bill!

The code is below :)

8337495

Theyre currently giving $100 off til 13/4/26 then it will be $50 discount afterwards.

Enjoy!

I had been without internet/landline since Thursday 26 Feb after a huge electrical storm hit Perth. My previous internet provider ‘dilly dallied’ with getting my NBN re-connected. Their inefficiency and lack of service (and ages to speak to someone on the phone) continued until yesterday 15 March. I’d had enough so cancelled and contacted Aussie… Read more ·  1

Broadband. I am now reconnected and everything is working! I couldn’t believe how professional and speedy they were with getting my services up and running again. Fantastic service, very efficient, professional and I didn’t have to wait for ages for someone to answer the phone to resolve my issue. I recommend Aussie Broadband to any and everyone if you want a reliable, fast and professional service. I would rather pay a few more dollars for peace of mind. Thank you Aussie Broadband -you really are the best!

I recently spoke with Tara at Aussie Broadband, and although the wait time to get through was quite long, the service I received once connected was absolutely worth it. Tara was patient, knowledgeable, and incredibly thorough. She worked through every issue we encountered without rushing, ensuring nothing was left unresolved. What really stood… Read more ·  1

out was her professionalism and calm manner while assisting me for over an hour. She maintained a positive attitude the entire time and made what could have been a frustrating experience feel manageable and productive.

Thank you, Tara, for your dedication and outstanding customer service — it truly makes a difference.

Bad experience. Ordered 100/20 internet service online and purchased a modem outright. The website advised the modem would be delivered within one week. After nine days I rung the company and was advised the bank held up payment (this has never happened to me in the past) and there were delays. Eventually after two weeks the modem was delivered.… Read more

It was delivered to my billing address in Sydney instead of my service address in Townsville. I rung the company and was advised it was my fault as I gave my billing address as Sydney. I had no apology and no offer to rectify the problem. I was told that I would have to sort out transport to Townsville. In the meantime they are going to charge me for using the broadband service. If I stop the service I would have to call back to restart it and spend another hour of my time organising the restart. So much for giving the local Aussie doer a go.

Poor customer service. Would be on hold for over 30 minutes with no answer. Technical support was never helpful, would always be in the too hard basket, would never be able to stream anything or use more than 1 device, despite what level plan I was paying for. Would request support. But never received any as they states only to fix wireless, but it was always unsuccessful. Was paying $95 for 20mbps. Show details

The contractor that came and did the install was fantastic went above and beyond. The install was easy and straight forward. Once it was all connected and set up WOW what a massive difference no more lagging games, streaming apps are no longer buffering and no more internet drop outs. I would highly recommend. And the free nbn upgrade was a huge… Read more ·  1

bonus. I have one very happy family!!!! Well done Aussie Broadband its good to see Aussie companies having a crack and getting it so right we are very happy with the move!!!! Thank you

I had issues connecting to the internet the team at aussie broadband tonight were very professional and tried several different ways to help sort the problem and by the end of the phone call the problem was resolved Show details ·  1

If you want to sign up with a nbn provider where there's actually some real intelligence and human interaction - go with Aussie Broadband! After signing up with two other providers and having the most frustrating experience, it was such a pleasure to speak with Aussies who were friendly and helpful, and not have to deal with ai or non-English… Read more ·  1

background people who cannot understand you. It's like night vs day. The connection process was also seamless! So glad I went with Aussie.

Connected today -already an outage - ringing customer service ( names a joke) been an hour now and still in the queue. Worst of all is tje repetitive message over and over and over and over - just put some music on or repeat messages every 30 minutes - we are still here - its driving me nuts when im already beyond annoyed Show details

I have only been with Aussie broadband for a week so I’m not sure on Internet speeds etc, but so far their customer service has been amazing. Because they employ Australian workers you can understand each other and they are quick to answer calls. I had an issue with nbn dropping out and they dealt with it quickly. Very happy with them and impressed. Show details ·  1

Fantastic and professional service by AB. Great to see. This is how a company should run their business, professional, friendly, and with plenty of support. They go out of their way to make sure the customer is looked after and all is working. I was with iinet for many years, and they are shocking. I am happy to recommend AB to anyone. Go with AB and forget the other TELCOS!. Thank you, AB, for your excellent service. Show details ·  1

Loved them to begin with. But once there was an issue, it couldn’t be more clear they didn’t care and that wonderful customer service evaporated. Switched to AGL and very happy so far. Show details

5 stars for phone team they are absolutely great but they dont communicate with NBN technicians directly so upgrading from copper to fibre to premises very very disjointed. It drops out alot - slow to load - ps5 drops out 3 times before loads as does computer. we attempted to upgrade from copper to fibre but we experienced a number of unforeseen… Read more

technical issues when NBN team came out (new box required) were told no changes by Aussie to wiring (if old box useable) but NBN says they cannot ! and will not utilise old box or wiring as they are not authorised/as not their equipment. Found out it has multiple changes - new box required, new wiring, drill holes up through floor, wanted to place behind a large cabinet but for heat reasons not appropriate - cancelled upgrade and back on old copper system - too complicated. 5 stars for phone team they are absolutely great but they dont communicate with NBN technicians directly so very very disjointed. unhappy we changed from optus should have stayed with them. Further technicians not keen to install other than to a new wall / complete new connection not keen to get under house in some circumstances. Had to access neighbours property to get to the cabling - heeps more complex than is made out by phone.