Aussie Broadband NBN 12/1 (Basic)

Aussie Broadband NBN – A Wonderful Experience Aussie Broadband has truly set the benchmark for what an internet service provider should be in Australia. From the moment of sign-up through to daily use, the experience is smooth, reliable, and refreshingly personal. One of the standout qualities is their exceptional customer service. When you call,… Read more ·  2

you are not passed around endlessly or left waiting for hours – you actually speak to real people, often based locally, who genuinely care about resolving issues. Their team is friendly, knowledgeable, and efficient, making technical support far less stressful than with most providers. In terms of performance, Aussie Broadband’s NBN is consistently fast and reliable. They are transparent about their network capacity and provide accurate information about peak-hour speeds, so there are no unpleasant surprises. Streaming, gaming, or working from home all run seamlessly, with minimal dropouts and latency. Their plans are flexible with no hidden costs, and it’s easy to change or upgrade depending on your needs. Another big plus is their clear communication – emails and updates are written in plain English, without confusing jargon, which makes customers feel informed and in control. On top of that, Aussie Broadband has a reputation for being an ethical and community-focused company. They invest in infrastructure, advocate for fairer NBN policies, and are open about how they manage their network. This level of transparency builds real trust and sets them apart from many of the bigger providers. Overall, Aussie Broadband NBN is a wonderful choice for anyone looking for reliability, honesty, and excellent customer service. It’s no wonder so many Australians are making the switch and staying loyal – once you experience the difference, it’s hard to go back.

Excellent customer service, and a great product – We went with Aussie Broadband after a woeful and protracted experience wrapped up our 17 year association with Westnet (now owned by TPG). Aussie BB have been very responsive, accurate in their information and we now have an amazing 75 Mbps download speed. We could not be more impressed with this company. We had ADSL prior to this (copper wires… Read more ·  1

into the house) and were paying $89 per month for the Internet bundled with a landline phone number. We chugged along at around 17 Mbps thinking that was ok. Now, we are paying NO MORE for "fixed wireless" internet (which is a dish on the roof) and our landline bundled again, and we have on average of 75 Mbps download. Another vast improvement is that they are based in Australia and subsequently there is no language barrier, or time difference. This makes communication so much easier. My calls are always answered in under 5 minutes, compared to anywhere between 15 and 35 minutes "on hold" with TPG. When I called to report our internet was out of service, I waited for 35 minutes to be answered and in the end, just hung up. The signing up process with Aussie Broadband was so easy and everything happened just as they promised. They organised NBN Co who arrived on time and as scheduled. Everything just worked! I have no hesitation in recommending Aussie Broadband to anyone looking for an efficient, friendly ISP company.

Amazing tech support! – Honestly the best internet company I’ve ever been with. I thought iiNet was and was with them for years after some shocking experiences with other companies, but iiNet have really gone downhill. After spending many hours for days in a row trying to get my tp link c20 router to work with iiNet FTTC nbn no one could tell me why it wasn’t working and… Read more ·  1

they tried to get me to but a new router. There was literally no reason why it shouldn’t have worked. It was obviously a configuration setting but they only knew how to read off a script. Well Aussie broadband has only a 15 min tech support wait time compared to the 1hr every time with iiNet. And on top of this they knew what to do and fixed the issue within about 20 mins or so! Internet working just fine now and I didn’t have to but a new router for no reason and spend exhorbitant Amounts of money!

To double check I contacted sales via the chat option before signing up who confirmed that my router would be suitable with them and they were right!

We go away regularly so are always canceling our service then reconnecting when we return . This process is very quick and easy with Aussie Broadbabd, unlike other providers Show details ·  1

Always very helpful. Had an issue with the modem that disconnected from the system spent a while on the phone sorting it out but now all fixed due to a very patient tech Show details ·  1

aussie bb upgraded me to fiber to the house under my present plan at no extra cost , absolutely great. I have also opened up two mobile phone accounts, combining them with the nbn account. all for a very good discount. Great company. Show details ·  1

As always, the Aussie Team were extremely helpful and obliging. Moving into a retirement complex was complicated, but Mitch was excellent with his communication. Show details ·  2

I was very excited at prospect of getting an NBN connection! However I wasn’t informed that I had to connect to the box until I rang for help! The help I got was excellent! The position of the Box was very disappointing as it right where it’s visible in the dining room! Having the Internet connection has been very worthwhile. Show details ·  1

Too expensive. Had to leave. Not sorry. Also, they make you feel bad for leaving by saying a whole heap of things that don't even apply to me. It's like they have been trained to make that spiel, even though what they're saying is irrelevant. Then they say they only hold your credit card details for a certain number of days before they delete it… Read more

on their system. Meanwhile, they delay for as long as possible the refund they're supposed to provide me. A provider not providing.

I have only great things to say about Aussie Broadband. Their customer service is second to none. Their app is easy to use & as a senior with small wifi needs, connectivity is affordable and more than satisfies my requirements. They are a reliable service and their integrity as a company stands out. Courteous, professional and they always go above and beyond to ensure their customer is happy and well served. Thank u Aussie Broadband. Show details ·  1

No pressure applied. Questions politely answered. A seamless changeover occurred and freedom to try existing modem and not automatically require to purchase a new unit. Extremely quick result and feedback on possible speed with hardware /connection in use. Show details ·  1

After a bad experience with Optus. A friend recommended Aussie Broadband. After 6 hours on the phone to Optus I called Aussie Broadband midday. By 6pm the following day I had received my Modem and connected. Everything has gone smoothly since. Very very happy. Show details ·  1

I am amazed at just how quickly after signing up that I'm up and running. I joined on Wednesday afternoon and my new router arrived early Thursday afternoon and my service was up and running by by mid afternoon on the same day and the service is good, no dropouts and it's functioning well. The customer service has been second to none. The guy who… Read more ·  2

signed me up Shannon, was fantastic, he made it easy and actually listened to me and answered all my questions. Early days but I honestly couldn't be happier and I believe I've definitely made the right choice in choosing Aussie Broadband, for me paramount has always been customer service because if I can't discuss any issues I have what's the point, because if the customer service isn't good all your left with is disappointment and frustration. The customer service so far has been excellent and I feel optimistic that it will continue to be.

The porting of my NBN service and landline phone was done smoothly and on time. The adaptor purchased from Aussie BB was received in good order and installed with no fuss. I had a very good technical hook up with Neil from Aussie who I contacted as the service had not started up immediately - he advised me to wait while the new adaptor worked… Read more ·  1

through information received and also because I had moved to Windows 11 recently, additional data had to be transferred. As advised I waited a few hours and after restarting my computer all is now working well

Review of Aussie Broadband Aussie was originally highly recommended to us by a friend, and since transferring we have been very happy with all our dealings with them. Their response times when calling have been amazing, and the depth of knowledge of their team is impressive. We really appreciated the valuable guidance they provided in preparing… Read more ·  1

for our recent upgrade to FTTP. We would highly recommend Aussie Broadband to anyone seeking a trusted, reliable and good value provider.

I have just rejoined Aussie after trying another company and have regretted the decision of not staying with Aussie. The staff are so friendly and do everything they can to help. Thanks Aussie Show details ·  1

We had internet upgraded to fibre optic, First man to come did everything he could Inside the house,but could not connect fibre optic cable as he couldn’t get it through the existing conduit as it had been crushed at sometime during the last fifty years. Next work team connected fibre optic cable Then vanished before completing final assembly!… Read more ·  1

Girl from Aussie Broadband was very helpful in talking me through final assembly. Then internet connection worked perfectly, Until endeavour energy people dug a new Hole for a new power pole. Now I am awaiting nbn people to repair whatever has been broken!

Sofar, so good. After Dodo accidentally ended our internet and then couldn't/wouldn't reinstate it, we looked for an ISP with an Oz service centre and AB was it. The FTTP NBN went in yesterday and the only hiccup sofar is having to BYO your Modem, now confusingly termed a Router. The first router had no VOIP so we swapped it for one 2X price at… Read more ·  3

JB and well ... this one also won't use our landline number supplied by AB at zero cost. I should have asked AB to sell me a Router. At this stage, I give up any idea of having a VOIP landline as backup, as to do it with the new AX1800 Router ... I have to buy yet another box. That'll make four boxes hanging off the walls. So much for today's internet being easier to manage. Give me back the days of 300 baud modems and CLI commands. Life and the net was simple.

Brilliant company – Great service and the call centre is in australia, it was so easy signing up. I was with another company for 24 years that was until they decided to offload the email side of their business to a company that just don't care about all the spam emails that they can't be bothered to filter them or perhaps don't know how to Show details

Fast & easy connection – Excellent service - price a little more than AGL which was $49 for the same package. I am with Aussie, so it was easier to just add my son's Internet to my package which is currently $69/month Show details ·  1

Call Centre that is quick, understandable & delivers – It was nice to speak with an Aussie, that organises the product you want quickly. Other ISP with O/s call centre took 50 min going from one person to another and being put on hold multiple times. I got sick of that and rang Aussie Broadband. System worked when salesman said it would. Happy so far. Show details

Nursing home connection – Mum's in a nursing home, NBN rolled out FTTN to the area, so time to get her connected. As a long term ABB customer (>5 years) where else would I go? Whist the room numbering system was a bit confusing the ABB sales representative sorted it out and on the appointed day the service was connected. By using the ABB provided modem the service was… Read more

instantly available once connected.

After 24 hours of use she is so happy to have reliable internet. She started on a Senior's plan and if required it will be easy to upgrade.

There when and how I needed – I don't know tech, so I never know what ask or answer half the time. ABb were incredibly helpful, polite, attentive and consistent. I ended up putting it together myself because the instructions were simple, visual, short and clear. They followed up and I felt certain supported. Thank you. Show details ·  1

Excellent Service! – Every one I have talked too has been so helpful,the lady who this morning helped me to activate the system was so professional,showing patience she guided me every step of the way until she solved every problem! Show details ·  2

Great ISP – Great service and awesome tech support team. Always understanding and helpful (even if it is dealing with a piece of your own hardware that ends up to be the fault!). I've signed up to multiple speeds over the years and they all get up to the advertised speeds regardless of time in the day. Sales team is good too. Month to month plan is great too. Show details ·  1