Aussie Broadband NBN 150/100 (Super-Fast)

PATHETIC !!! There's always an Outage every week especially weekends & you'll wait for more that half an hr for someone to answer the helpline. Pathetic service, same problem. I would never recommend them to anyone. Moving to Starlink to avoid all this stressful outages. Show details

I was recommended Aussie Broadband by a co worker who has it installed in his house. I was at his place on the weekend picking up some massive files on a hard drive (ironically because my internet could not handle the download) By Wednesday only a few days later, my brand new shiny Amazon branded modem (supplied by Aussie Broadband) was plugged… Read more ·  1

in, working and connected to wifi

Not a single hiccup, its running perfectly.. Honestly nothing more to add.

Strongly recommend

I have been with ABB since 2021 and for the past 8 months have experienced continual drop outs for all of my devices, not just internet. My computers are cabled into the NBN box itself and yet they drop out. ABB have conducted numerous tests over the phone as they do not send anyone out. I have paid IT specialists to check and double check and the… Read more

issue is with ABB and their product. ABB staff have been unable to remedy this situation and yet are charging full fees. I had the router changed (ABB charged me full price of course) and this worked and perhaps reduced the amount of drop outs but yet continues and ABB do not know how to fix this. Located in Karabar NSW and the only result that seems clear is for me to seek an alternative provider at some added cost. While some staff show that they are great with customers, support staff and the complaints handling has been very poor.

Finally I am getting adequate service – My original NBN was fiber to the curb and beset by slowness and interruptions. Sometime got 5 mb/s download speed. When I had the chance, moved to fiber to the premises. The 3-4 guys installing the new fiber to the curb were here all day and did not seem to know what to do. Eventually they got a signal to the house and another technician… Read more ·  1

connected the outside box to a new inside box. I had to supply my own cable to the modem. We usually got between 50-75 mb/s download speed for a few months (while paying for 125) before the signal degenerated slowly to 5 mp/s and then stopped completely. The technician Xenia from the NBN told us our cable to the street was okay, but no signal coming into the pit. He couldn't come until 6pm despite a booking from 1-5 pm. The next guys from the NBN (2 of them) seemed to be part of the same crew of 4 that originally put is our cable to the premises. They found the offending twisted cable in an hour or so and took another 2 hours to replace it. (It went up the street about 100 metres.) Finally all worked well and we are grateful that it is now working well.

What a nightmare – We cancelled our service with these guys and set a cancellation date so we would not be without internet before our new provider kicked in. Aussie broadband then cancelled our internet 4 days early for no reason and no one could figure out why it happened as they could clearly see the set cancellation date. They could not then just reactivate us… Read more

for the 4 days (even tho it was their mistake) but we had to talk to the sales team and put in a new order?! They set it up to be active again in the next 30min and for 4 days. 1 hour goes passed, internet still not live. Calls again, they will look into it again, have to transferred me to another team for me to check why it isn’t active. At this stage our new internet stepped in and became active early so I just left the Aussie broadband nightmare. Now 3 WEEKS LATER they have activated the 4 days order which has cancelled our internet with our new provider. Calling them again just askin to please cancel us out completely just delete us of their system and still sitting on hold cause I have to talk to another team AGAIN. Just wow, never dealing with Aussie Broadband again once this is finally sorted

I should be on a commission!!! – I think that I have sold Aussie to at least 99% of my friends, family and business contacts...I LOVE it when I am talking to someone and they begin a rant about their current telco/nbn provider. I listen and then wait for the 'who do you use???' and then its my turn, and I sound like a proud parent boasting about how brilliant their child is...I… Read more ·  1

have experienced the worst of the worst of the WORST with previous BIG name provider. I actually feel dread when I think about the dramas, loss of income, loss of business, poor poor poor service etc etc and then almost instantaneously I switch to Aussie smooth easy to follow charming tech's - night and day! I have nothing against an international help desk if they were helpful, but they were not. I bet everyone has called and then called back only to start the whole saga explaining the same problem and you've called before and its still not fixed etc etc and they start the whole process again - its beyond painful, Aussie Broadband read ALL the previous calls, they see what the tech before has done, its unbelievable!!! I honestly felt like crying for joy! And since set up, I have maybe had to call once twice for issues...honestly! And thats for 4 seperate business sites! I have 5 business mobiles unlimited, 4 landlines, nbn/wifi whatever its called QUICK connection at 5 sites and it cost me roughly $600 a month - for all of that and the BEST service you could ever want, what a bargain! I never ever write reviews but you will never regret the move to Aussie Broadband, dont wait until you pull your hair out, just jump!

Connect ABB NBN from another provider – Help with transfer of NBN service was great ABB Technical representative was knowledgeable patient and got the job done Show details ·  1

Great Support – The team at Aussie Broadband went above and beyond in helping us resolve an issue with the NBN in our new estate. Professionalism, genuine care, and a firm commitment to getting our internet problem fixed marked every interaction we had. They kept us informed about the progress by providing updates throughout the entire process, even when our… Read more ·  1

input wasn’t required.

Once the NBN issue was sorted, we placed an order for a new development application through Aussie Broadband on a Thursday evening. Amazingly, by Sunday evening, we had a fully functional connection, including the NBN hardware installation. Their support truly exceeded our expectations.

Fantastic service – What an experience! No matter who I spoke to everyone was very patient, listened to me and talked me through each stage and I would recommend everyone to join Aussie..Thankyou Aussie. Great service Show details ·  2

Substandard company – After being force to be rude to this company my service was connected in 2 weeks instead of the 4 weeks. I shouldn't have to be rude to get a satisfactory outcome, having said that I have had no issues with my internet since Show details

Not happy – I will never recommend this to anyone. Since having it we have had to use mobile data because websites haven't loaded and/or been slow to to use. Might as well watch paint dry at least that won't stop or buffer! Show details

victims of time sharing – We have been with Aussie Broadband for 6 years and lately we have been experiencing more and more interruptions with our internet connection. The experience has become so bad that all 3 members of our family computers dip out the same time and suspect the fault is a deliberate disconnection by Aussie to time share in our district in South Australia. We are now begun looking for another provider Show details

The best internet provider around! – Seriously, would you go with any other company ? NO you wouldn't. ABB is the best internet provider hands down! I have so many devices connected. 15 and they can be running all at once and it never glitches ever. One time my internet stopped working in my new house and it was fixed promptly. Love this company. And we.are in the country in a… Read more ·  2

double brick house and the signal is insanely strong! I always recommend Aussie BB! Great customer service always.

Swapping providers after 20 years – The patients and help from all I spoke to. Made changing from Telstra after 20 years being them was smooth and I understood everything. Thankyou Show details ·  1

Amazing experience – These guys are awesome, 48 hour turnaround on everything I asked for. This included being connected and receiving my modems. Telstra were unable to move or connect me and AussieBB did it in an amazing timeframe! Show details ·  1

My NBN experience with Aussie – Getting my NBN broadband upgrade was great. It was hard at first because there was no NBN there but it took a little while but finally came. Aussie kept me update all the time to give me reassurance that everything was being done to get my NBN quicker. Show details ·  1

Well done and thanks – Just setup fibre to noded NBN via Aussie broadband today. The NBN tech was excellent and the switchover from copper NBN to Fibre was completed by Aussie within an hour of the hardware being installed with no interuption of service. The biggest advantage ofthe new service is the upload speed. Makes a big differnece when using software over the internet. Much faster response times. Show details ·  1

Dropping out - internet issues – Have experienced several dropouts and visitors to my home often comment on how slow and poor my internet connection is compared to theirs. Was great at the beginning, have to reset often as it drops out quite often during Netflix shows. Family of 4 using super fast internet with an extender and still have ongoing issues. Show details

Modem appeared to be faulty. Replacement sent same day I called – Very impressive response. Very short waiting time on the phone and immediate action taken to solve the issue. Highly recommended. Show details ·  1

Teething problems but great broadband in the end – I switched to Aussie in November 23. Had some initial ssues getting the Netcomm mesh system to work, but now I've switched to a different mesh system it's firing on all cylinders. Show details ·  1

Best customer service ! Broadband is great too – First week of being with Aussie broadband our package cost dropped by $10 a month the internet has been consistently good and I can always get through to someone who will help..... best customer service I've been with 4 different companies in the last 10 years this one's a keeper Show details ·  1

Amazing, definitely recommend! – I'd previously been a member of iinet and didnt realise how much better Aussie Broadband's service and speed was until now. We didnt have an NBN black box in our rental, told aussie broadband and we received one in the mail free of charge within the week! Then I couldnt connect it all myself so had to call up for assistance and they got my service… Read more ·  1

working within 2 minutes of being on the call. Amazing! Definitely recommend and their speeds are phenomenal! so fast and reliable, it's a breath of fresh air :)

Great Help Service – I had a problem resetting my password because the link had expired. I phoned Aussie Broardband and the phoned was answered within about 4 rings and the problem resolved in less than 5 min. Show details ·  1

ALL HYPE! NOWHERE NEAR AS FAST!! – I've been with this mob now for 18 months and initially the standard was around 93mbps which is pretty fast, HOWEVER standards appear to have slipped and I have had countless number of dropouts and a terribly slow bit rate despite being located only 90metres from the Node! Every time I have reported these issues, they never admit it is at their… Read more

end and point the finger against me and blame my router (150mbps rated 5G) for causing these issues! Every time I have rest the router and done as they suggest NEVER changes the problem! Another annoying issue is that they offer no protection at all against phishing and scam emails and no real anti-spam filter set up despite this option being selected in the account settings. Overall: 3/10. Not happy with paying $105 per month for 3rd world speeds to be perfectly francis with you!

Patient and helpful – Our modem had partially died and the Aussie team tried everything to help us out before pinpointing the issue and finally walking us thru the setup of a new store bought one Show details ·  1

great service – Once our connection was set up we have had no problems with the service provided. Got a new laptop the other day and couldn't send or receive emails via aussiebb. A simple phone call was all it took to sort out the problem. Fantastic service. Show details ·  1