Aussie Broadband NBN 250/25 (Power User)
Part of Aussie Broadband  4.5 (8,268)

Aussie Broadband NBN 250/25 (Power User)

 Verifiedaussiebroadband.com.au🏆 2024 Award
4.4

238 reviews · Statistics

PositivevsNegative
85% · 20328 · 12%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Adequate Speeds Yes (195) · No (21)
Value for Money
4.3 (220)
Transparency
4.4 (215)
Customer Service
4.5 (221)

Reviews

Aussie Broadband › NBN › NBN 250/25 (Power User)238 reviews
Daniel Kane
Daniel KaneQLDNorth Queensland, QLD
  NBN 250/25

Quick and easy fix :)

Called in regards to having an issue setting up my modem-router, the gentlemen I got was very easy to talk to and very clear in answering questions, once we got to the problem it only took a few minutes to fix and the internet was up and running in a jiffy, thank you :) Show details ·  1
Dan
Dan2 posts
  Verified NBN 250/25
dmitter
dmitter22 posts
  NBN 250/25

As always Aussie broadband came through when I changed addresses

Excellent help to set up new router....I can't fault them and I'm pretty fussy Show details ·  1
Pat.P
Pat.PWAPerth, WA3 posts
  NBN 250/25

A good router makes all the difference

My router that was first supplied with the NBN stopped working so I replaced it with a new, more up to date router, I now have fast constant wi-fi speeds through out the house. Show details ·  1
Value for Money
Transparency
Customer Service
Gerry
GerryNSWSydney, NSW30 posts
  NBN 250/25

consistent, reliable and great customer service

I was previously a customer of one of the two major carries, using an HFC connection (which is supposed to be stable). The service would regularly drop out and switch to 4G. I then switched to Aussie Broadband (around 2018), and drop outs become rare, and the service was consistent. I have since used them at 3 different properties, and have found their service delivery and customer service to be consistent. They have Australian call centres, they are quick to answer the phone, and their service comes on quickly when you connect. I also love the fact that you just plug your router in - no complicated configuration etc.

They aren't the cheapest but you pay for what you get - and I wouldn't change carriers even if they were 20-30% cheaper Show details ·  1

Value for Money
Transparency
Customer Service
Brendan T.
Brendan T.NSWSydney, NSW9 posts
  NBN 250/25

It says 250 / 25 but we get much faster often

Aussie broadband has way better customer service compared to many ISPs and Telcos I've dealt with. They are by far some of the most responsive and for the money you pay the internet is reliable and if I've ever had any issues they have always been able to fix issues fast! Show details ·  1
jacobmeilak2
jacobmeilak2
  NBN 250/25

Customer Service

Customer service is always top notch, and always on the phone as fast as possible they deal with issues really quickly and try to resolve fast. Stacey is very funny and lovely. Show details ·  1
John
John3 posts
  NBN 250/25

Never drops speed

Since moving to Aussie broadband I've had no problems, speed stays above 250mbs all day, never drops out. Would highly recommend Show details ·  1
Rod
RodVICGreater Melbourne (Inner), VIC3 posts
  Verified NBN 250/25
Value for Money
Transparency
Customer Service
Aussie Broadband
Aussie Broadband   DM   
More
John M
John MTASCentral, TAS2 posts
  NBN 250/25

New fibre connection upgrade from copper

Applied as soon as fibre became available in my area, appointments were promptly set up, Despite a few problems with the old installation, I was kept informed at every turn of what next and when. The final piece of work which took 15 minutes was completed yesterday and so far so good. I have been with Aussie for a number of years and have always had great service. Show details ·  1
Bernie L.
Bernie L.VICGreater Melbourne (Inner), VIC
  NBN 250/25
Brindo
Brindo2 posts
  NBN 250/25

Great service

After nearly 3 days of nonstop backwards / forwards with another ISP I literally ran out of options so I called Aussie Broadband.
All it took was one call (and not being passed between departments) and I had a working NBN connection within 3 hours. Show details ·  1
Value for Money
paul
paulVICGreater Melbourne (Metropolitan), VIC2 posts
  NBN 250/25

Constant negligence and incompetence in the organization of connecting service at a newly rebuilt residence

Attempting to organize the connection of internet at a rebuilt house but constant mistakes on the end of Aussie Broadband has meant that we are 1 week in with no internet and looking at least 1 more.

We have multiple people in the house working from home and are now having our livelihoods impacted due to miscommunications and incompetence.

Multiple incorrect appointments with technicians because staff have "incorrectly read file notes".
Constantly going around in circles and being sent to the back of the queue for works to be done.

Incredibly disappointed.
Aussie Broadband is obviously not the company it used to be.

Recommend avoiding Aussie Broadband at all costs when connecting newly built homes or knockdown/rebuilds. Show details

Aussie Broadband
Aussie Broadband   DM   
More
Olga D.
Olga D.VICGreater Melbourne (Metropolitan), VIC5 posts
  NBN 250/25

Speedy Activation & Great Customer Service

Have opted to join Aussie Broadband after being frustrated with previous provider, Optus. Many dropouts and many hours later on the phone with Optus customer support, I decided to cancel in frustration and their constant hounding to stay with them which did leave me with no internet service however there is a night and day difference between Aussie Broadband and Optus. Aussie Broadband customer support were extremely helpful and had me connected within 1 hour. All up and running. Hassle free and no dropouts and even faster and more stable connection. Show details ·  1
Stuart C.
Stuart C.QLDSouth East Queensland, QLD5 posts
  NBN 250/25

Technical support A1

I can’t fault the service received from Aussie Broadband. Walked through a number of things and most importantly an Australian call centre. Issues resolved whilst on the phone. Show details ·  1
Value for Money
Transparency
Customer Service

Questions & Answers

Neddles m.
Neddles m. · NBN 250/25 (Power User)

How much does it cost

Aussie Broadband
Aussie Broadband   DM   
steven r.
steven r. · NBN 250/25 (Power User)

what modem/router are people using to get the best speed ?

Van Damage
Van Damage  

Pending on what your looking to do (gaming) and how many people using your internet, I would recommend the nighthawk
Good guys free plug here:
https://www.thegoodguys.com.au/netgear-ac2600-nighthawk-d7800-x4s-dual-band-router-d7800-100aus

Aussie Broadband
Aussie Broadband   DM   
Cedric N.
Cedric N. · NBN 250/25 (Power User)

Hi there
I recently switched to the 250/25 plan. I’m on FTTP in Perth, CBD but can’t get speeds over 90ish max. Just wondering what the issue is..

Aussie Broadband
Aussie Broadband   DM   

Hi Cedric, have you tried contacting our team for troubleshooting? -Mel

Cedric N.
Cedric N.  

Thanks, will touch base with them

Aussie Broadband
Aussie Broadband   DM   

They will be able to help. You can call 1300 880 905, you can raise the fault via the MyAussie, or you can ask via Livechat on our website (just enable popups) Cheers, Mel

Details

Compare all Aussie Broadband listings
Aussie Broadband NBN 50/20 (Everyday)
  • 🏆 2024 Award
Aussie Broadband NBN 50/20 (Everyday)4.5
(2,344)
Aussie Broadband NBN 100/20 (Family)
  • 🏆 2024 Award
Aussie Broadband NBN 100/20 (Family)4.4
(1,826)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $119$85$95$75
Typical Evening Download Speed 243Mbps48Mbps97Mbps24Mbps
Max Upload Speed 25 Mbps20 Mbps20 Mbps10 Mbps
Max Download Speed 250 Mbps50 Mbps100 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
Awards 2018, 2019, 2020 and 3 more2018, 2019, 2020 and 3 more2018, 2019, 2020 and 3 more2018, 2019, 2020 and 3 more
Visit official website

Extra Information

Launtel Residential
Mint Telecom
Australia On Line
Occom
SpinTel Internet

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.