Reviewer Photos & Videos
The speed is amazing
The download speed is awesome. I just ran a speed test and got 273/23.7Mbps. They say the speed is usually about 240Mbps during peak times.
More important is their support. I was with Telstra for over 20 years. Their support is terrible. Notifications of outages is also woeful.
Great speed, rubbish modem
Although the speed is great, upto 250, we typically only ever get 170, the modem is terrible, after numerous attempts at fixing the wifi distance and costing $160, we have had to buy a new one.
- NBN 250/25 (Power User)
The Internet is super fast and stable, I get more speed of 270 for download.
Unlike other providers, the call center picks up my call really quickly and I can talk to someone who speaks real English and understand Australia. Definitely reconmended!
Really consistent speeds
Great service. I tried other providers and they were really bad. These guys are faster than they advertise. No drop outs and really good ping. So if you are a gamer then I really recommend these guys.
Super-fast, lag free at peak time
Theses guys are fantastic, was with them about 5 years ago originally, but moved based on price, was never really happy with the other ISP’s but they were cheaper, it come to a point where I needed reliably and speed for the growing family’s needs, still haven’t looked back!
- NBN 250/25 (Power User)
Had no problems, fantastic.
No more dropouts, no more lagging. Must better than we used to have even in a bad area that we are in. Speed depends on which connection is in your area.
Waste of money
Aussie Broadband talk up their service... it’s crap, I have had nothing but problems, dropouts, etc. with my service since changing from Telstra... previously I have worked for an ISP, I know that ISPs try and reduce costs by configuring their own services, which impacts their customers... clearly they are doing it, impacting customer services.
I am now looking at moving to Optus 5G home internet.
Can't even get connected. Terrible service, never again will I waste my time with this service provider...
Raised connection request in mid February, multiple put backs (like 3 months) in getting service connected, I should have went Telstra to begin with. I work in essential services and rely on internet for business. Don't waste your time with this provider.
Made me multiple promises. Kept them.
When I initially spoke to Aussie Broadband, I had proven I was being throttled by my current ISP (for context, I was paying for a 100mbps plan, and clocking in at a laughable 1mbps, then shot back up to 40mbps when I used a VPN to hide my connection).
I requested two things of them.
1. My download speed had to actually be what the plan said I was getting. (i.e. I pay for a 250mbps plan, my downloads better actually be that)
2. Never, Ever, throttle my connection.
They assured me, both through their sales team and technical team, that their defa...
Finally got hooked up to the NBN. Using the Aussie HFC connection we are getting speeds equal to or greater than the advertised plan. Early days but very happy so far.
Had high hopes - disappointed
It's always a major hassle changing providers but I was impressed enough to go with Aussie Broadband talking to friends and their CS staff.
First problem - our landline phone went down for over a month. It's still not working and I had to buy new phones. So much for their "you won't have to buy any new equipment" promise. The speed promised was okay to start with. But 5 months in it is getting slower and slower. All ISPs do the tired turn everything on/off and AB do the same and pass the buck to my hardware, NBN and set up.
I just want...the speeds they promised. I'm paying $100+ for every month. My business depends on it. I'm concerned they have had a rush of new customers without expanding their infrastructure to cope. I'm just disappointed because they have some lovely staff members and I can't take my frustration out on them.
Really so simple and service is top quality
The real deal - I had read a number of reviews on how good the Aussie Service was, and all were absolutely correct. Couldn't be happier with the quality of the internet, VOIP services, ease of setup and support. How do the other providers get it so wrong?
Great sign up process and even better ongoing support
The sign up process was simple and targeted to my needs, with them asking questions to make sure I didn't buy more than I needed and spoke frankly about everything.
No issues, delighted! After months of trying to get another provider to provide a consistent service (some service SMS chats lasting 38 hours!) a friend recommended Aussie. I’m so glad I made the move, and am particularly pleased to be able to speak to very pleasant staff.
Honest service. highly recommended
I was considering upgrading my internet from the 100 speed to the 250 speed. Never have I been so impressed with a salesman as I was with Aussie Broadband. After discussing the procedure by phone, the gentleman from Aussie asked me "Why do you want to go to a 250 service?"
My answer was simply because it would be even quicker.
It was then explained to me that such a speed would be suitable for a family with several people on several devices using the internet at the same time. As a one person household who uses the internet for emails, bankin...g, Youtube and not much more, it would be a waste of money to upgrade. Indeed I was told that the 100 speed I had was an oversold situation and that I could well be on 50 and would hardly notice the difference in speed to even 250 under my circumstances. How honest. No wonder when I went to Product Review there are so many 5 star reviews for Aussie.
Gamers dream come true!
Trying to get good speeds and solid connections for late night gaming, then Aussie broadband is the place for you! Fair prices and the best speeds and connections! Highly recommend!
Soo quick love it
Connecting is great no dropouts and no issues would recommend aussie to anyone very happy with the service and there quick to fix any issues also have phone and no troubles
The reviewer stated that an incentive was offered for this review
joining aussie broadband
phoned Aussie broadband to sign up, no telstra 90 minute wait and someone who knew what they were talking about. Signed up and within 45 minutes got a text saying I'm active. Rang them and was in a queue of 7, they informed me every time i got close to 1st in queue and only waited 2 minutes. Cannot beat this for service and i've been with the other major suppliers who are woeful at best when you need help.
The best I’ve had
I’ve had ABB for a few months now, No drops outs, speeds are over 4x faster than previous provider, and the price is also much cheaper. My current connection is fttp
Most of the issues I have had with my NBN connection where caused by the NBN itself. Do note that NBN.co can reject Tech visits for a never ending level of excuses.
"We know there is an outage"
"That is what the next scheduled outage is to fix."
"X number of drops outs is considered decent enough"
"The required uptime is 96% yours is above that"
I had around 300 drop outs between September 2019 and February 2020.
The issue was magically got fixed while there was a thunderstorm. So clearly NBN.co knew what it was.
I don't see how rain could have fixed it if anything rain should make a electric current connection worse.
Questions & Answers
How much does it cost
Hey Neddles, would you mind letting me know what you want to know the cost of? If it's plans, feel free to go to our website - https://www.aussiebroadband.com.au/nbn-plans/ - and put your address in, it'll show you all the plans available at your address. If you'd prefer, you're welcome to call our team on 1300 880 905 and we'd be more than happy to help. If you have any further questions or comment, feel free to fire them my way :). Cheers, James.
what modem/router are people using to get the best speed ?
Pending on what your looking to do (gaming) and how many people using your internet, I would recommend the nighthawk
Good guys free plug here:
Hey Steven, great question.
There’s a lot of great routers on the market. It really depends what you are looking for and how much you are willing to spend. I personally tend to recommend mesh systems because they can cover a much larger area, eliminate dead spots and stop the frustration of being further away from the main router.
For mesh systems we currently sell the Google Nest which as had great reviews from our support team. There’s also the Netgear Orbi which has a lot of great reviews online. If you’re looking for a more ‘premium’ brand, the ubiquiti range is unreal and is arguably one of the best. Asus also have a decent mesh system that has good reviews. Honestly, all are great options.
The nighthawk, as the comment above suggests, is a great option. We do sell routers, which you can review on our website.
I’d recommend just Googling different options within your price range and reading their reviews. Or feel free to call our support team on 1300 880 905 and get their opinion, they're superstars.
Another thing to keep in the back of your mind is WiFi 6 is slowly being rolled out, which is the new generation of WiFi. It’s much faster and more efficient than WiFi 5. It comes down to preference and need, but I personally prefer to future proof my purchases, so I don’t have to think about upgrading it anytime soon.
Hope this helps. If you have any further questions or comments, feel free to fire them my way. Cheers, James.
I recently switched to the 250/25 plan. I’m on FTTP in Perth, CBD but can’t get speeds over 90ish max. Just wondering what the issue is..
Hi Cedric, have you tried contacting our team for troubleshooting? -Mel
Thanks, will touch base with them
They will be able to help. You can call 1300 880 905, you can raise the fault via the MyAussie, or you can ask via Livechat on our website (just enable popups) Cheers, Mel
|Category||Internet Service Providers|
|Standard Monthly Price||$129.00|
|Typical Evening Download Speed||248.0 Mbps|
|Max Download Speed||250 Mbps|
|Max Upload Speed||25 Mbps|
|Packages Available||Bundle and Standalone|
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