Aussie Broadband NBN 25/10 (Basic Plus)

I had problems installing and after struggling for an hour. The lady was so patient and I didn't needan interpreter. She was courteous, patient and knowledgeable. I have been with each of the big telcosand none of the relationships has ended well. I've finally found one that has Aussies in there best interest. Thankyou Aussie Broadband Show details ·  3

UPDATED REVIEW: This review is an update on a previous review I made. Aussie Broadband have been an excellent service provider for me. I am on a no longer offered product of a DIY plan which includes a voice landline and NBN at 25/10 gb 100GB amount of data. The only slight negative I have (for new customers that is) is that Aussie Broadband… Read more ·  1

no longer offers this product-the possibility of paying a bit less for a finite amount of data, rather than unlimited data (which not everyone wants/needs or wants to pay the higher price for-particularly singles). I know the major Telcos also don’t offer limited data plans either and haven’t for some time, which is a shame (hence me moving to Aussie Broadband in the first place). That being said, I’m very happy that Aussie Broadband have not cancelled this plan I am on as it suits me very well. Very occasionally-maybe a few times a month the wifi internet might be a little slow, but this only lasts for a few minutes. This is a drop in the ocean though and therefore overall I really can’t fault the internet service and the speed. Just did a speed test - Sunday night 10.30pm, and it’s 25/10, so it’s delivering what it says. I’m able to stream easily on this plan.

I jumped from Optus to Aussie Broadband with my mobile phone at least 2 years ago also as Aussie Broadband were a bit cheaper. I have found the service to be very good. I cannot comment on the landline service as I don’t actually have a phone connected to it.

Aussie Broadband’s customer service is fantastic. They are prompt at answering calls and solving any issues or queries that I have had the first time I have called. My business with Aussie Broadband has been smooth sailing, which is rare when receiving ongoing services and dealing with businesses these days. The best part is that their call centre is staffed by Australians and is not based overseas which allows for great ease in communication and prompt resolution of any issues or queries.

The Aussie Broadband app is good too. Easy to use and has everything I need to check my account and usage etc.

I believe Aussie Broadband provide very good service for a reasonable price and are much better than other Australian telcos. I highly recommend Aussie Broadband.

Simply the best – I've been a customer of Aussie Broadband for four years now and they've been a great provider during that time. Not only is my internet fast and reliable, but their customer service is easily the best I've experienced from any telecommunications provider. They are always very communicative about planned outages (which judging by what my… Read more ·  1

neighbors with other providers receive, is not always the case), but their communications about unplanned outages is also very good. A couple of months ago, I had to speak to them about a billing issue and once again, the representative I spoke with went above and beyond to provide a good outcome. I will continue to recommend this provider to anyone that asks.

There is a telecommunications company located in my regional location and I know a number of people who work for that company. This local company use Aussie Broadband as the benchmark for the level of customer service they want to provide and there's a very good reason for that; because they are the best at it.

Constant dropouts, working from home is a nightmare – My service drops out constantly, several times a day. Sometimes as frequently as every 15 minutes which makes working from home almost impossible. Have tried logging faults to get it fixed, they handballed it to NBN who never contacted me. Then they wanted me to buy new cables, new router etc. before they will even try to fix things. I don't… Read more

want to spend hundreds of $$ on new equipment if that doesn't fix the problem. (And besides I can see my device is connected to the router, but it just shows no internet connection available). And then I got told if I upgrade to one of their more expensive plans I wouldn't be having these issues. Of course they would say that to try to upsell me to a more expensive plan. Extremely dodgy that they basically admit their affordable plans are useless. I'm not paying double the cost of what I am now just to get internet that doesn't drop out all the time, every plan they sell should at least have a consistent connection. I have no issues with speeds as I don't do gaming or streaming so don't need a very fast speed. I just want to be able to get through one work day without all my citrix based programs crashing and having to be rebooted multiple times and losing work every time it crashes. And I don't trust that even if I did upgrade to a more expensive plan I wouldn't still be having the same problems. Is it really so much to ask for a single work day with no drop outs????

So my suggestion is avoid like the plague if you work from home because it will drive you insane (and you'll end up having to work extra hours to make up all the time from your internet constantly dropping out).

I was very happy with the service I received. The online assistants were very helpful with my enquiries, and it was very easy to get wi-fi set up with my new modem/router. Thank-you Aussie Broadband! Show details ·  1

I have just transferred my broadband from Foxtel to Aussie Broadband and so far everything seems to be working fine. I have experienced a couple of dropouts already although I also experienced these same dropouts with Foxtel and they are easily fixed by resetting the modem. The speed is often very slow, however, I am on the basic plan of 25Mbps… Read more ·  2

and suspect this to be the reason. If I want a faster speed I will need to pay for an upgrade. Also, in regards to support when I have contacted Aussie Broadband I have been placed in a queue which is often quite long (example: on most recent contact I called and was number 76 in the queue). Many people would hear that position in the queue and just hang up because they don't have the time to sit there waiting for a representative to become available.

Just had it put on. The installer ( montu ) was fantastic. He had an extremely difficult job ( 4.5 hours )but never lost his smile professionalism. He had to dig down approximately over 1mtr to free the cable. Show details ·  1

Aussie Broadband runs a very profitable [Content Removed],. They charge you a $10 late fee if your invoice bounces. The problem is that you are Literally unable to change the date that the invoice comes out. I need the payments to come out every two to four weeks, not on the same day of every month. So with the [Content Removed], you guys have set… Read more

up, it ends up bouncing 100% of the time, meaning I get charged an extra $10 Every. Single. Month.

Its either I eat this charge, or spend upwards of an Hour+ Every Single Month, calling you guys up to set up a payment plan to avoid this [Content Removed], charge. Shame on you AussieBroadband. Shame

Quite the smart [Content Removed], they've set up, legal sure.. But still very much a rort.

Shame on you AussieBB Life is hard enough for the average australian without you lot [Content Removed], the public out of even more money.. Shame.

apparently ported my mothers phone to her new address but it was never working - my mum being elderly never mentioned it to me. Only when i cancelled my aussie service the employee noticed the the phone line was never working for the past 2 years. My mother is elderly and did not tell me about this. These crooks have been stealing my money for the… Read more

past 2 years. They have investigated this 3 times and claim a bug has closed it whilst ive been waiting for a refund.

I'm honestly ashamed and disappointed at what this company has become. Greedy and expensive. Give them another year theyll be sending their work off shore to india or the philipines.

also 80 dollars for 25mbps is theft in itself. I'd strongly recommend another company!

Internet – First day connection internet did not work someone came out the following.monday was eventually fixed(we were told by Technical that we would be compensatedfor the delay) my partner had a horrible experience with the Technician Show details

Not the cheapest, but the best; great support line. Just transferred my father in law across from another (useless) provider- seamless transfer, and he’s happy Show details ·  3

It is terrible connection. And it is not cheap$79.00 per month. Aussie Broadband gave me $69.00 per month for 12 months. But I found out. It isn’t worth for $69.00. Internet is keeping drop off even only 2 people’s using it sometimes together.. Show details

Fantastic service! Arrived back into Australia after a 4 month absence and needed my internet service ASAP ( I cancelled my previous provider before… Read more ·  1

leaving Oz) . Less than 1 hour!!!! after my first contact with ABB , I discovered my new internet was up and running!! Thanks ABB!

Great to speak to an Aussie over the phone !Communication was next level. Thanks for making this such a comfortable transition for us Would highly recommend Aussie Broadband. Show details ·  1

Aussie Broadband is a great and reliable internet provider. I have never had any issues with them or billing. Any problems I have they answer quickly and help to solve the issue Show details ·  1

Aussie Broadband helped to provide me with information to convince my landlord that he needed to take action to connect my NBN, after a dispute of over 2 years. I got successfully connected and the communication was terrific throughout Show details ·  1

My internet stopped working. I called Aussie BB. The person listened to my explanation then said he would reset the modem. This took several minutes while I waited on the line. Then it worked again. Happy with prompt service and outcome. Thanks Show details ·  2

I decided on Aussie Broadband due to previous reviews, and haven’t been disappointed! I needed to postpone my activation date and they were wonderfully accommodating. Once my modem arrived and the start date hit, it was super easy to set up, and my new internet service was functioning within minutes. It has been super fast and reliable so far. The app is easy to navigate, and the information regarding my plan is easy to read. Show details ·  1

Staff are friendly and efficient. Router was delivered promptly. Setup process was quick and easy. Call centre answered quickly. Follow-up questions re billing were addressed in simple terms. Show details ·  1

I have just come over to Aussie Broadband after being with iinet for many years. The changeover to Aussie was simple, but I did call them up just to give me a hand, as I'm not tech savvy, just to make sure I was doing things right. I spoke to Andrew and nothing was too much trouble. All up & going in next to no time. Plug & play - so easy. Trying… Read more ·  1

to deal with iinet to confirm cancellation & query my bill, well that's another story. I'm so pleased I made the change to Aussie Broadband, I know there won't be any issues with after sales service, their call centre is onshore, no language barrier, easy to hear, & friendly helpful staff.

Spoke to Aussie Broadband on Weds & had a fully working internet service on Thursday. Excellent experience:) Optus failed miserably in moving my internet connection from old to new home! Show details ·  1

Prompt and personal advice from a respectful, friendly and well informed consultant. Very simple and user friendly process to complete my order. Prompt connection. Very good communication. Show details ·  1

Fast response and received my router within a few days. Had an issue with the NBN line, however Aussie Broadband customer service was very professional and reported it to NBN and was fixed after a few days. I'm very happy with the connection and speed. Thank you Show details ·  1

A New Customer – I was referred to AussieBroadBand by a friend. On calling ABB I was given welcome guidance as to the best NBN plan for me to use in my current situation. Also, on calling the help line with a technical query I received very helpful and friendly service. My query was handled with great care and attention which ended with a good resolution for me. Thankyou. Show details ·  1