We are disappointed with the NBN but this is beyond the control of Aussie Broadband
We've been connected with Aussie Broadband for only two months now but in general the service is reliable. We've only experienced one dropout which was for less than one minute.
Stupid to sign up anywhere else
Love the tech support and no frills approach. Fast setup. They get out of their way to help where others happily fail. Aussie, english speaking support staff that is knowledgeable, friendly and can actually be understood.
Have had Aussie for about 2 months now and have not had one drop out. With our previous provider we were having multiple drop outs per day so to say we are happy with Aussie is an understatement.
Aussie Broadband have the best customer service going around. From day one they have been open and kept us in the loop every step of the way, unlike nothing I have ever experienced before.
Very happy with instalation and service. Delivering 40 + on plan. Only complaint is the modem supplied is struggling to deliver a good wi fi service. It's unfortunate that such a good broadband service as this let's itself down by supplying a second rate modem. My modem is a NetComm NF 18 CV.
Good first month only
I work from home and for some reason its very slow during the day but they some how dial it up in the evening. lots of dropouts . will be moving .
Good with a few hiccups
My connection is usually reliable but have experienced the odd dropout.
The dropouts have reduced ever since the first month of our service.
We are much more pleased than with our previous provider
Md Shariful A.
Very good service.
Using their NBN for last six months. Nothing went wrong. No issue. It was very easy to get their plan online. We were confused at the beginning as it looked like a new provider to us, because we swithched from Telstra who increased their plan rate after two years without letting us know. We are using our Telstra nbn modem which works perfectly with Aussi Broadband.
Don't buy the modem. It is utter rubbish. They won't even refund it. Poor WiFi reception. Constant dropout. Plugged the old Telstra box in and way she went. Other than that just another NBN mob.
Aussie Broadband has provided me with THE most reliable service ever. Fast installation, no dropouts, no issues at all. Any questions dealt with by an Australian promptly.. best internet provider!
Inconsistent and lacklustre in central Sydney
I live in Surry Hills (right on the Sydney CBD fringe) and recently changed to Aussie two months ago because I had difficult streaming on Netflix with my previous provider (Barefoot). To avoid this again I paid for higher speed in the evening, however now I can’t even check Insta or send an iMessage through my phone - the speed is that bad. And it happens during the day or night. Time doesn’t matter nor does proximity to the wifi router. Oddly streaming on Netflix is fine, which through my old provider was not. I’d think again about going with Aussie though.
Best RSP by a Mile
Have been connected with Aussie Broadband for almost three months after being with Telstra for many years. No dropouts, speeds as advertised and constant. Easy set up and minor problem easily rectified with Australian call centre. Bills accurate and easy to understand. Cannot recommend highly enough.
New NBN customer referral
I was referred by a friend who was happy with this telco and I am equally as happy. Sign up was easy and easy to understand. Got great service by their reps and there was no long waiting in the telephone queue waiting to talk to someone. Connection was promised within 3 days but was set up within one hour. Get regular updates on when internet will be out of service. Have had no connection drop outs since joining. Very happy I switched.
Excellent service and backup
Reliable with no drop outside have had the service on now for just over a month and good to be able to get any help (if required) very quickly and professionally
Glad we chose Aussie Broadband
Our connection has been really good and when ever there is an outage, Aussie Broadband has always notified us prior to this happening. Most outages happen during quieter times and when we're not using it. So it hasn't been a problem for us yet.
Most connected ISP
Hands down the best RSP, the ability to run your own tests is amazing.
Usually you have to beg other RSP's to perform basic tasks like a port reset. These guys have an app for that!
A Breath of Fresh Air
Aussie Broadband is a breath of fresh air. No problems whatsoever, easy to sign up, easy to change plans, easy to handle your accurate bill and usage with no grubby contracts. Let’s face it, if you offer good service you don’t need lengthy lock in contracts because your customers are happy. Compare this to Tel$ra, 30% more expensive, 4 complaints to get the service installed, overcharged, inaccurate bills and now a complaint to close my account as they’re still billing me.... Lucky for me, Aussie Broadband gave me the first month free.
Cannot Fault Service or Connection
Easiest Telco I ave ever dealth with. Knowledgable call centre satff, set up was fast and easy. Technician turned up on time, was polite and helpful. Billing is simple, if running late on a bill the call centre is flexible with arrrangements. Have now used Aussie Broadband to add a NBN connection at my workplace, again with no problems or hassle. Ans the best part is there are NO extra charges or unexplained costs as with other providers.
Friendly, professional, reliable.
Fantastic service provider.
I've had absolutely no problem with the reliability of my connection, or the speed. I use this service mostly for gaming and streaming services. Customer service is friendly, accommodating and professional. No lock in contract which is what drew my attention to these guys in the first place. Despite my house having a bit of an issue with installation (my place didn't have any land line connected for some reason), the NBN technician rectified the problem professionally and quickly despite the unforeseen issue. When moving into my new place (I rent), I had no modem, and asked if it was possible to credit my first bill and modem cost to synchronize with my other bills. Aussie Broadband was happy to do this despite me being a new customer. Very flexible, and this helped me a great deal.
Would recommend this service (and do) to anybody willing to listen.
Absolutely Fantastic Company & Service!
We joined Aussie for our business. I initially phoned them because Telstra told me it’d be 6-8 weeks to connect even though we already had NBN infrastructure on site! I rang Aussie, got to speak with someone locally and was literally connected within half an hour!! I already had a modem and it automatically configured when the connection went live. How easy is that?!
Since then we’ve experienced excellent speeds, even during peak times.
Communication is excellent. They email and send notification via the MyAussie app when there are scheduled outages. And when things go down unexpectedly, they’re right onto letting customers know what’s happening and getting it fixed asap.
Very happy customers here for the last 2 months!! Wouldn’t go anywhere else. Do yourselves a favour and give them a ring!
(Meanwhile I’d still be waiting for Telstra to connect me...they sent a modem last week, after I cancelled the connection request 6 weeks ago!!)
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