Aussie Broadband NBN 500/50 (Fast Fibre)

Been having slow speeds for 18 months. TV says "loading" from time to time when I'm streaming which indicates an issue with speed. I have a 3 mesh line of sight system in my house, I power cycle and yet I still have this issue. I speed tested via Ookla for two weeks straight and my average speed was about 160mbps when I'm being billed for 500mbps.… Read more

Contacted the TIO, then Aussie contacted me and asked me to go through the same set of steps I did in April this year. There is clearly a problem. It's been registered with Aussie and the TIO, and yet my speeds are slow. I asked to be contacted at a time that suited me so I could once again go through the steps to check my connection, but apparently that's not a service Ausssie provides. In other words, they don't care.

Used to be good, but two cables down for nearly two months and nobody bothers to tell you, get on to support and you are in a 40 minute queue. My advice, go with starlink, Aussie don't care any more and there strong point, customer service, has gone. Show details

I have been with Aussie for 6 years now - since I moved into my house. When I first joined I was blown away by the great customer service. For the first time in many years I've had to get in contact with their support team in the last week. One… Read more

evening last week I sat on hold for ninety minutes before giving up. Yesterday I was in the chat queue for 60 minutes before I reached the front of the line and because I'd walked away from my machine they closed the chat session and I lost my place. I just went and tried again and found that I am 29th in queue. Clearly customer support is no longer a priority. I am now in the process of looking elsewhere.

Had a hassle with speed upgrade. Rang Aussie broadband who sorted out the issue without a fuss. Brilliant service always. Show details ·  1

The technician arrived on time. He informed us what he was going to do and approximately how long he would take. He kept us updated on what he was doing at each step. He was very polite and friendly. He finished in a reasonable time. Happy with the job. Show details ·  1

If you asked me 12 months ago to rate, it would have been 5 stars. I would have canceled 6 months ago if not for the exceptional service I had before. It's only taken this long because I thought it was one bad experience and was convinced they would solve the problems. I moved from one place with FTTP to another place also on FTTP. I was still in… Read more

my first 12 months of a discounted rate, but they dropped the discount when I moved house and wouldn't retain it, which is so silly. Moving house is the easiest time to switch providers, and I was penalised for staying with Aussie.

Then I had constant latency issues when play games at night. Massive 3000ms spikes. Support kept blaming the router, which I kept saying makes no sense, because it's the same technology (FTTP), and same hardware as my last house. My new office is far closer to the router than the old place.

MONTHS of this. To the point where I ended up paying $400 for a high end router, which is higher spec than the aussie broadband routers. Did not fix a thing.

Coming all the way to this week where I decided it was time to move on, loyalty in 2026 is a stupid idea. I've been getting internet dropouts multiple tiems a day. It's not the router, devices stay connected, and network traffic is not affected with my network drive and homelab still working fine. Disconnected in multiple important calls for the end of an almost 2 year long project at work. Go to their website to check my account, and it says their is increased latency for international services, with an almost 2 week timeline to resolve. Firstly, why on earth is a major ISP taking 2 weeks to resolve a problem like that. Secondly, zero communication of that outage/latency despite my communication preferences.

So many support calls over the last 8 months. Don't think a wait time was ever less than 30-45 mins. Even cancelling the service was painful. Chat was a 45 minute wait. So I called, I was 2nd in line. Almost 45 minutes later i connected with an agent. Want to close your account? Well the accounts team can't do that, they'll route you to customer care. Thats an extra 30 minute wait time. "We can't see your outages, but thats OK, we'll LET YOU close today" as if I needed their permission to close my account despite the absolute nonsense gaslighting of the last 8 months.

I am hotspotting internet for the next few days rather than deal with this ISP again.

People fly budget airlines but expect poor service, so they aren't disappointed when the service is poor. I did not connect a service with a budget ISP, but the service was worse than budget ISP. Thats the most disappointing part of the experience. Their service could be great, and for you it might be. But when something goes wrong, don't let their brand fool you, do whats right for you, not for them.

I have been more than patient and loyal in recent times with Moose Mobile NBN but after so many outages of late including 6 hours today and 8 hours yesterday and others being a couple of weeks ago, as well as hours on hold on the phone then no response, and a chatless online chat tool by also being kept on hold, I’ve had enough. I’ve forgiven… Read more ·  1

them too many times since they changed their network from Optus to Vodafone. SO this morning I did some deep research ( including AI’s input - thank you “Claude”) and decided on Aussie Broadband who receive excellent reviews and address my two main areas of 1. wanting an NBN provider with efficient phone support including pick up within a reasonable amount of time and 2. a reliable NBN connection. I now have a year of fast 500 download speed for only $4 a month more than Moose’s 50 download speed. And no lock in contract on that 12 months of pricing for their 500 download plan. Upon phoning Aussie Broadband this morning, their consultant answered my call in 30 seconds and then had me up and running in TWO hours. Farewell Moose NBN! Aussie Broadband, you are a breath of FRESH AIR!

Finally a provider that delivers what is claimed from every point of view. FTTP was available in my area and decided to ditch the hopeless service from the major telco I was with for over 40 years who seem to get only their price increases right. I was forced to lease a land line I never used and when I tried to cancel per the written contract… Read more ·  1

at the time that was denied saying they won't do it despite the written contract sating I can cancel the land line after 1 month then stay just with NBN. So about 5 years ago I took the telco to the TIO for breach of contract and won but then covid hit plus hearing horror stories about unreliable NBN services made me stay the devil I knew.

But now it was time to take a leap of faith and I am glad I did.

Both Aussie BB & NBN kept tight communications messaging at every step. The NBN guy was punctual, did the job in 3 hours and I had 500Mb/s download speed there and then. Setting up 3 eero 7 pro router/access points purchased with the plan was a breeze and I have 100% WiFi on the whole property fence to fence and indoors (single storey spread out double brick house.

After years of disappointments for stuff organised over the internet I was very sceptical but this one went seamless and I take my hat off to NBN & Aussie BB.

Then within minutes of the new service being active I called Aussie BB customer support to ask a technical question and within 1 minute I was talking to someone local who understood what I was on about and provided the answer over a perfect telephone line. A welcome change from those overseas 'pretend' customer services with diabolical processes designed to discourage customers and give up.

The short dialogue was relaxed and within a couple of minutes I knew everything I needed and closed the call. This experience was pure oxygen after breathing foul air for the last 20 years! Encouraged by the great service I also transferred my mobile from another telco famous for losing personal information.

Although the new services are a bit cheaper that was not my motivation, I simply had enough poor customer support and waste hours on the phone to sort out issues always caused by the telco.

Thank you AussieBB, NBN and also the major telco I left who cancelled the old service swiftly without the fuss I expected.

Thanks for helping me , use saved my life as im a victim of dv and need the camera for my safety and without internet I have no camera so thank yoj for your help Show details ·  1

I really liked Aussie Broadband, I found the customer service outstanding the couple of times I called. It was just the price increase after only 6 months, for a internet and mobile bundle, seeing so many ads for less expensive bundles, I decided to give another server a try. Presently saving $34/mo for 6 months, and if the service isn't up to… Read more ·  1

par, then I may come back to Aussie BB. I do own shares in the company and so of course I hope you do well. You might consider a discount to shareholders, with a minimum requirement of shares. Anyway, service was great, it was just the price increase that made me look around elsewhere. Thanks!

The NBN technician Paul went above and beyond to make our connection possible. I couldn't be more satisfied with his work and attention to detail. His perseverance with our difficulties are appreciated. Show details ·  1

This company was good when i first connected in 2022. Now I've been getting drop outs all the time. When I rang to ask what the problem was, the guy I spoke to was clueless. Now they're are having more outage problems with their lines. Their webpage says they will continue to have problems for another month. Also their speed is questionable at… Read more

times. I have paid for the 1000/100 mbps and got no more than 700 mbps. I would not suggest to use Aussie broadband if you are working from home and need a stable connection.

Good, but they refused to give me the deal they were offering to new customers ($85/month for the first 6 months instead of the $99/month I was paying) so I switched to Exetel ($80/month forever, barring price increases of course). I dislike businesses that penalise loyalty. Exetel swapped me over within 20 minutes of signing up. Too easy! Show details

We originally changed over to Aussiebroadband (nbn) due to the excellent service we received from them. For the past 14 hours we were disconnected (from 10:30 pm AWST), with no known outage in our area. It is unfortunately not easy to get in touch with anybody any more. Dialled the help line today, and hung up after more than an hour without a… Read more

response. We logged a fault, and received a message that somebody would look into it in the next 5 business hours. Since we need the internet for various activities at home, I switched to a different provider, and my connection was restored within no time. I can unfortunately not recommend Aussie Broadband on the basis of customer service any more.

Moving house is a stressful enough time as it is and to land in my new home with the NBN seamlessly connected and all kids happy was a massive win. Didn’t even have to set anything up - it was just plug and play. Soooo super impressed with your service Aussie Broadband! I’ve been singing your praises to anyone who will listen. Show details ·  1

I had Hadi from NbN pop out and he was the best person I’ve come across in this space. Helpful, resourceful, kind and so capable - he set everything up for us when everyone told us it wasn’t possible. I am really grateful we had Hadi come to help us and wish him the very best - thank you! Show details ·  1

The technician did a very good job with the upgrade of our service. It was not easy for him as sections had to be dug up to fix 3 very bad kinks in the old conduit. He kept us informed at all times of progress. I cannot recommend him enough. He did a great job. Show details ·  1

Reconnecting NBN service in holiday home - Spoke with Ben told him what I required - he was great, polite, clear explained what was needed and organised the reconnection. Internet was reconnected within an hour of making the call. Excellent service!! Show details ·  1

The installer had excellent communication, calling before arriving, arrived on time, was fast but efficient. He was polite and explained what he was doing. Left no mess and was respectful. Show details ·  1