Aussie Broadband NBN 500/50 (Fast Fibre)

I found the ordering process easy to follow and progressed without any issues. I had to call customer service to clarify a couple of questions. I got straight through to a real human who assisted and answered my questions promptly. I have purchased a plan with a router but haven’t connected yet, hoping that process will be as easy as the ordering stage once I reach my connection date and receive the router. Show details

Our switch to Aussie has been totally seamless. I simply followed the instructions, plugged in the new router and everything worked exactly as it should. Brilliant. We immediately received speeds of 539 / 45. I also called their help desk to check them out before signing up. The call was answered quickly and Liam was super helpful. The Australian based help desk really is a point of difference. All looking good :) Show details ·  1

The main reason why I was paying a premium for Aussie Broadband was 1. to support Australian Jobs and 2. for a premium service, however over the past 2 weeks I have had to call them 3 times for assistance on a new service and for tech support and every time, the wait was over 1 hour. Given this experience I will be going to a competitor and paying a lot less. Show details

I have only moved to Aussie and found the experince excellent, great website, delivery and support Show details ·  1

Within 10 minutes of NBN completing house connection on time and schedule as arranged by Aussie, my internet was streaming at a very rapid rate - big improvement on my previous Iprimus setup. I had arranged porting over of my hompe phone as well to… Read more ·  3

NBN and a minor glitch but the Aussie techs had it all sorted and fixed in around 3 minutes. They knew exactly what the issue was and got it sorted including a call back to make sure i was receiving incoming calls as well. Hats off and well done all round

Connection was amazing. Had to reconfigure router settings with tech. Running full steam ahead me hearties! Show details ·  2

Finally a provider that delivers what is claimed from every point of view. FTTP was available in my area and decided to ditch the hopeless service from the major telco I was with for over 40 years who seem to get only their price increases right. I was forced to lease a land line I never used and when I tried to cancel per the written contract… Read more ·  1

at the time that was denied saying they won't do it despite the written contract sating I can cancel the land line after 1 month then stay just with NBN. So about 5 years ago I took the telco to the TIO for breach of contract and won but then covid hit plus hearing horror stories about unreliable NBN services made me stay the devil I knew.

But now it was time to take a leap of faith and I am glad I did.

Both Aussie BB & NBN kept tight communications messaging at every step. The NBN guy was punctual, did the job in 3 hours and I had 500Mb/s download speed there and then. Setting up 3 eero 7 pro router/access points purchased with the plan was a breeze and I have 100% WiFi on the whole property fence to fence and indoors (single storey spread out double brick house.

After years of disappointments for stuff organised over the internet I was very sceptical but this one went seamless and I take my hat off to NBN & Aussie BB.

Then within minutes of the new service being active I called Aussie BB customer support to ask a technical question and within 1 minute I was talking to someone local who understood what I was on about and provided the answer over a perfect telephone line. A welcome change from those overseas 'pretend' customer services with diabolical processes designed to discourage customers and give up.

The short dialogue was relaxed and within a couple of minutes I knew everything I needed and closed the call. This experience was pure oxygen after breathing foul air for the last 20 years! Encouraged by the great service I also transferred my mobile from another telco famous for losing personal information.

Although the new services are a bit cheaper that was not my motivation, I simply had enough poor customer support and waste hours on the phone to sort out issues always caused by the telco.

Thank you AussieBB, NBN and also the major telco I left who cancelled the old service swiftly without the fuss I expected.

Honestly been with aussiebb for about 5 years and thought they were the best but lately they are just a rip off. paying $95 for 500/50 is crazy when competitors are $80. i had a tech issue and their "experts" told me 170mbps is the max for wifi, i'd only get 500mbps with an ethernet cable plugged directly into my laptop, but laptops dont come with… Read more

ethernet ports anymore. the tech support [Name Removed] even said she only gets 200mbps at her place, what a joke. i had to go into my own router settings and fix the 5ghz band myself and now i'm hitting 540mbps on my phone. shows how much their tech support actually knows. ​the final straw was the complaints manager [Name Removed] (who introduced themselves as Ozzie). instead of just admitting they messed up or offering a real discount for the hassle, i got hit with these massive emails just passing the buck and blaming my gear. if they just said sorry and gave me a one off $20 for my hassle i probably would have stayed but the attitude was enough for me. ​also if you do the nbn fiber upgrade be prepared for non stop spam. texts, calls, emails... it was like harassment. then when you want to leave they tell you to call a "retention team" on monday morning. why would i waste my time on hold to beg for a price that leaptel gives me upfront? ​leaptel setup was instant, i'm getting 540mbps and best of all i can pay via bpay. aussie forces you into direct debit which i hate. saves me $15 a month and i dont have to deal with the scripted support. definitely wont be back.

Aussie Broadband are the best by far. I needed a NBN tech to come to our new build to install the fibre optic and utility and connection boxes. NBN had the house as having existing equipment due to the previous house having fibre connected, but it was removed due to the demolition of the previous house. I tried 3 internet service providers over a… Read more ·  1

3 week period ( one is a major ISP ) who achieved nothing in this time. So I rang Aussie Broadband, spoke to a very nice sales member who understood the situation and 20 minutes after the phone conversation, I had the date for the arrival of the NBN tech which was in 6 days time. Being so close to xmas, I was surprised but very pleased that Aussie Broadband made this happen so quickly. Their web site was the only one that said that fibre was available but a NBN tech was required, none of the dozen ISP's I put my address into said anything about needing a NBN tech. Only a few minutes after the NBN tech had finished the install, I received an email from Aussie Broadband stating the connection was alive and ready for use. The speeds are excellent and surpass the advertised speeds of the 500/50 plan that I am on. So the old saying is true, you only get what you pay for, but with Aussie Broadband you get excellent service from highly trained staff that know what they are doing at a very competitive price. Avoid the frustration of contacting other ISP's who cannot get the job done and go straight to Aussie Broadband for your internet. I wish that I had contacted them 1st and I would have avoided over 3 weeks of continuous phone calls and frustration that I had with the others. Thank you Aussie Broadband.

I was with ABB when they virtually first started out. But their prices increased so I went to Spintel then Neptune. But their prices issue with majority of ISP’s is their tech support is online and not actual over the phone talking to an actual person. So I went back to ABB with my tail between my legs and signed back up. Ben made the process… Read more ·  1

simple and easy, was connected within a couple of hours. I did get a 6 month honeymoon period and will be a little dearer than Neptune but at least I have peace of mind with over the phone tech support.

They were quick to connect us and absolutely patient when re-configuring an existing modem that I wanted to use. Thank you, Grace! (Aussie, I'm sure, are proud of you! ) Show details ·  1

Restarting after holiday. Aussiebb had it up and running within the hour. Great job! Very easy to do, staff understood immediately what I needed. Highly recommended. Show details ·  1

The internet was working fine without the nbn service. Disspapointed with the nbn service with aussiebroad internet before the nbn was installed internet was working good after installation of the nbn service my internet has being running really bad I have done a live chat spoke to someone and they keep telling me the same thing nothing wrong on… Read more

their end nbn service is very laggy all the time drops out every now and than and the service is horrible and my internet bill has gone up no call or notice that they were increasing my internet bill very dissapointed as I didnt get told nothing about the bill going up in price

Connection was sketchy and unreliable for many months, and support was terrible. If you call up, don't expect to reach a human for at least half an hour. I regret not switching sooner. Show details

Have been a customer for many years but in the past week and a bit have spent nearly two and a half hours waiting for tech support, the latest being one hour and five minutes. Generally the plan has delivered but unlike the past where you receive a call back, one is now subjected to mindless suggestions and nondescript music for hours, constantly… Read more

repeated. In this day and age, this service is unacceptable. Hopefully there are other ISP's with more attention to detail.

We found Aussie broadband contact service very helpful. They explain what’s involved transferring from copper to Fibre. We received regular updates from Aussie broadband to the time the contractor put the new service in, even the contractor was knowledgeable and made sure we were happy with the new box placement. It took two weeks waiting from the contact service to the contractor putting the new service in. Very happy with Aussie broadband. Show details ·  1

Amar came around to install the fttp. Did a fantastic job, went above and beyond to get everything installed, made the whole process seamless. Callum at Aussie was also very informative and let me know exactly what to expect with the installation when I called to organise it. Everything is working, got some very nice speeds. Thank you! Show details ·  1

It just works. Never had a drop out or slow down. Handful of devices can stream and play games at the same time. Downloading anything big goes straight to full gas. I shifted to another mob who had a cheaper deal for a bit; instant regret, came crawling back after a couple of months. It basically comes down to there’s absolutely nothing I can complain about or fault, and that is rare these days! Show details ·  1

Everything ABB said would happen did happen. It was an exceptionally easy changeover from my old copper connection to the new fibre NBN one. The NBN technicians had some challenges to bring fibre into the home but they persisted well into overtime to get it done. Show details ·  1

After being frustrated with Optus, we switched to Aussie Broadband a few years ago. They are always helpful whenever we needed to contact them about anything and it was nice that they cancelled our optus for us automatically! There have not been any major problems with the wifi (except for NBN outages ofc) but when there have been small problems… Read more ·  1

they have been very helpful. Prices keep going up but the prices keep going up with the other NBN service providers too. The speeds are always good and the service is reliable.

5 stars but minus 1 star because they did not let us know or attempt to automatically upgrade when we could have upgraded our mobile plan for free and the mobile service is based on Optus, which is a terrible network. I do not recommend bundling a mobile plan, especially after the recent price increase.

Ordered fast delivery of the Eero 7, took 5 days. The service replaced my existing service the same day, would have liked a few hours notice. Eero 7 connected easily, however I had to change the Gateway Address, so my existing devices with static addresses connected. Once I sorted out the Gateway Address, everything worked perfectly. Speed is as stated. Happy with the phone app. Show details ·  1