Great service!! The guy that was sent out was professional and a great worker. He completed the job to its fullest. Internet is working perfectly. Highly recommend Aussie broadband. There help was fast and reliable. Show details · 1
I was formerly very happy with Aussie Broadband. I lodged a fault seven days ago and they have in no way responded to my internet dropout issues (6+ disconnections on Sunday) Their customer service had always been top tier - but perhaps half their staff are off sick or something. They were good but apppear to have given up or run out of staff Show details
Previously loved Aussie Broadband, that is until I moved and was informed after signing up that the 100 mbs FTTN service wasn't available and I was advised to reduce my plan to the 50 mbs the area can support to save money, I followed their advice and contacted Aussie to reduce my plan down to the supported 50/20 mbs. Then I got the email from… Read more
Aussie. Aussie price their 50 & 100 mbs plans at the same rate, there is no benefit to reducing the plan, I get charged the same rate and receive less than half the speed I got when living two streets away
If you are on the 50 mbs you are paying the same and receiving half the service, Aussie are intentionally ripping off customers.
When I queried Aussie they told me, no other service provider would be able to offer higher speeds in my area (Starlink can)
I thought Aussie was a good ethical company. Now I know they are just another grubby ISP with no integrity who rip off customers at every opportunity
Reviews with attachments
Very fast and efficient process. No hitches. Excellent communication. Not the cheapest in the market but has a good reputation & Australian Call Centres with fast & friendly service. Only connected yesterday. Download speed between 50 and 51 but upload speed well off the mark at between 4 and 5 when it should be 20 but my uploads were negligible in the 24hrs so we need more time to assess. Overall could not ask for more. Well done Aussie Show details · 1
Fantastic company so far. I called them, stated my issues with Optus and that I was keen to transfer to them as my new Internet provider. Sent me a modem (which is a GREAT modem - easiest set up ever, took my 5 mins or less) and done!! Three weeks of hell from Optus and I had a fantastic experience with Aussie Broadband. Modem works perfect,… Read more · 1
customer service was a solid 10, great communication and the modem was sent and delivered in less than a week.
internet is very fast, very easy to set up. the app is very functional. i was able to contact live support and order a modem which again was easy Show details · 1
Awesome – Once the technical difficulties that nbn techs had were resolved, we were connected and it is as advetised. Aussie Broadband staf are simply awesome and easy to deal with. Show details
Aussie Broadband top notch service – Aussie Broadband were very helpful, had previously had drop outs and no connection. Arranged a new optic cable to my address which was difficult but it was done. Show details · 1
Paying for 20mbps upload speed getting 2mbps. Talked to 'tech support' who basically said they had no control over upload speed and can't test for it on their end. I was told that if I didn't like it, I should go to another provider. Great customer service Aussie. The company is advertising this package as 50mbps download and 20mbps upload. If… Read more
they can't deliver upload speed as advertised, that's false advertising. A good complaint for the Ombudsman and ACMA I think.
Hi Liz, thanks for taking time to leave… Read more (+2 replies)
Latest follow-ups
I have had a few problems with the service but they are all sorted out first time and nothing seems to be too much trouble Show details · 2
Follow-up · Installation was easy. Speed consistently is great. The problem was caused by Telstra by not releasing our phone number to our new pr
Aussie Broadband – Staff are always very helpful. They make it so easy to accomplish any issues. Very Professional and pleasant. Our internet has been very good and a very stable connection. Show details · 2
Follow-up · I am. Still with Aussie Broadband and am still very happy with. Their professionalism !
Great service. GOODBYE Telstra – Annoying that prices rise $5 a few week after churning. Show details · 1
Follow-up · Very good, very expensive. Is it worth Telstra price's.
Find out how Aussie Broadband NBN 50/20 (Value) compares to other Internet Service Providers
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Positive reviews
First of all, here is my refer a friend number that you can use to get $50 off your first bill. 14819759 I have been with Aussie broadband for nearly 2 years now and absolutely love it. No problems whatsoever with the speed and drop out. A little bit expensive from my opinion but all in all worth your every dollars spent and you can also get credit from referring your friends. Show details · 1
Its a bit early to decide but so far so good. The arrangements with NBN left a bit to be desired - they didn't come as planned, due to what appears to be chaos at NBN end. It worked because I was accommodating. Show details · 1
Once again, Aussie Broadband show they are the very best for customer service! My issue was that Netflix wouldn’t work! I followed all the instruction on their automated (AI) help. The last instruction was “Contact your ISP”. I did. They were… Read more · 1
fantastic, as always! Because we had to disconnect the router multiple times we ended up with five calls spanning over an hour. They would not give up without fixing the issue. I’d like to thanks Nevoh and Anshika for their incredibly helpful, professional, human and, frankly, Aussie approach and support. No one coil have done better! 15 out of 10! Thank you! M
Follow-up · Aussie Broadband continue to provide first class service and support! They are, by a very long way, the best there is! M
Negative reviews
Aussie Broadband is greatly handicapped by NBN Co infrastructure in much of Canberra, which is by copper wire, not fibre, and delivered by ADSL, limiting speeds to 25-50 mbps. Not only is NBN's infrastructure 20-25 obsolete, but charges are a scam, because NBN they are based on NBN Fibre, but services are delivered by ADSL through 830m Telstra… Read more
copper wire. Consequently, I feel exploited and scammed by paying for a service quality and speed that I am not getting. After 20 years of extreme disappointment from NBN Co, I consider NBN Co is cheating on service and scamming prices. ADSL customers should have a 50% discount, or even free, until fibre is installed. such pricing would be an incentive for NBN Co to install fire. Currently, NBN Co has no financial incentive to install fibre.
Can not get through to these people .Tangerine have been bought our by Aussie BB. Can't get any internet from 8pm. For 2 weeks. They don't answer the phones, wait for over an hour and give up Show details
I wanted to upgrade the speed on my account but I either had to wait until my next payment or pay a fee of $16. Instead I switched to Superloop for an immediate speed upgrade and no fee (actually I am saving $24 a month). Show details
Recent reviews
Got our service bundled with 5G phone accounts. Internet has been quite good service and service quality so far but a little disappointing that email has been discontinued, which was one deciding factor in signing up, although not the major deciding factor. About 46mbps over FTTN, limited by distance to exchange, so certainly looking forward to… Read more · 1
get FTTP connected soon and will stick with Aussie Broadband for that
No issue with phone connections or call quality.
Had a minor issue with a support ticket response but it was on the Easter long weekend so i can understand the reluctance.
1.Why does my NBN useage summary not coincide with my Invoice dates ? Or even calendar month summaries? 2.This Review page is far too complex. Why am I being asked all these additional questions below ? 3.Why when I request info on Pensioner discounts, I get a response "No Results found for Residential" 4. Where is information for Persioners. Show details
Horrendous support average speed average service how do they have so many good reviews must be employees! Because I’ve had the worse experience with this company and can’t wait to change to anyone else!!! Show details
Find out how Aussie Broadband NBN 50/20 (Value) compares to other Internet Service Providers
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I was with Aussie for a few years and they did a fine job with stable internet and only one or 2 major outages after they did a failed upgrade but they rectified that quickly . Internet speed was always better than the plan , ie; 52-53 mbps on a 50 plan . Only problem is the prices they charge and the fact their customer service went down hill… Read more
recently . I had to make phone multiple times recently and I was 50 plus persons in the cue . Simply not good enuff but I would return when they make some changes to their pricing and customer support issues .
I have been with Aussie Broadband since 2018. I find the service very reliable and good value. Recently my internet stopped working and I did the obvious. I turned off the router (modem, restarted, and still nothing. I contacted AussieBB through the… Read more · 2
app and was contacted within 30 minutes. Aussie were able to check the connection from their end and recommended a firmware upgrade for the modem. This was performed from their end and went well, however, I was still not satisfied with the results. I rang them the following day (Sunday) and was taken through the process of a factory reset of the modem. This worked well and my internet is better than ever. My internet needs are minimal. Our household have three phones and two TV'S. My plan is no frills unlimited data, cable to the node for $79. I was very impressed with the assistance and would not hesitate recommending them.
Follow-up · We have one streaming service which is used daily. Our plan is Basic Plus 25Mbps/10Mbps and do not have buffering issues.
Nice staff awful broadband. Constant outages. I lost so much work! I had to call and report each time so they could verify outages as it "did not show up for them" until they looked at the line and saw indeed there was another outage. I kept… Read more
increasing the amount i paid to get better connection to no avail. More than 6 months of consistent daily drop outs of internet affecting our work, meetings and study. They gave only one month of lousy credit that i had to follow up on twice to get. $95 a month for internet worse than dodo.
Follow-up · No change, still constant dropouts and slow internet affecting work, study and meetings. Most of the time, they did not notify me. I had to phone them, then they would look and see that indeed there was a dropout again. There would be no record of it otherwise. I changed providers this month to another company and my internet has been cheaper with… Read more
Hi there, thanks for taking the time to share… Read more
Garbage – 25/1/23 And The constant Drop outs have started again heading into a Public Holiday. Gee there's a surprise. The Muppets will prolly reply with their usual robotic nonsense about please lodge a fault and when you do they never follow it up Show details
We have received excellent customer support service from Anshika. My family and I were on the phone for 2 hours (1 hour dedicated to queuing for customer support, and another hour focused on fixing the problem) and she has been nothing but patient and clear with her instructions when solving the problem. Thank you Anshika, your fantastic communication, skills, and patience made our evening :) Show details · 1
the fitters were very good had little trouble with chrome cast but fitter came back an fixed it second tv went more easily overall almost painless am pleased one slight hitch waiting for my land- line phone told 1 to 2 weeks Show details
Aussie Broadband in comparison to the other providers is way better and easier to work with. I very much like the fact that their call centre is in Australia and I get to talk to an Australian without working through an "American" or strong Indian accent. NBN on the other hand are the worst and laziest id*ots ever. The service at my house was… Read more · 1
upgraded to fibre to the house (good) but the installer decided to install the NTU in the master bedroom by punching a hole in the brick wall then the inner wall and installing the unit. His excuse was that this was a better location. When in fact he was being d^mn lazy.
Overall the staff are helpful solving the connection issue after we move. The downside is we have to waited for a week to connect the service especially need to wait 24 hours to verify failure of NBN activation, since we thought we have 2 sockets, same process needs to go through twice then few days again to organise NBN technician to inspect. At the end the technician solve the activation by finding the third hidden socket in a kitchen cabinet. Show details · 1
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Hi there, we're really sorry to hear about your… Read more (+1 reply)