Aussie Broadband NBN 50/20 (Value)

Horrendous support average speed average service how do they have so many good reviews must be employees! Because I’ve had the worse experience with this company and can’t wait to change to anyone else!!! Show details

Nice staff awful broadband. Constant outages. I lost so much work! I had to call and report each time so they could verify outages as it "did not show up for them" until they looked at the line and saw indeed there was another outage. I kept… Read more

increasing the amount i paid to get better connection to no avail. More than 6 months of consistent daily drop outs of internet affecting our work, meetings and study. They gave only one month of lousy credit that i had to follow up on twice to get. $95 a month for internet worse than dodo.

I recently needed to update my router, I bought the Eero 6+ from Aussie Broadband, however it was not compatible with the solar inverter Wi-Fi dongle. I contacted Aussie broadband and was able to return it for credit. It was easy to speak to someone and I was pleased with the outcome. Show details ·  1

We have received excellent customer support service from Anshika. My family and I were on the phone for 2 hours (1 hour dedicated to queuing for customer support, and another hour focused on fixing the problem) and she has been nothing but patient and clear with her instructions when solving the problem. Thank you Anshika, your fantastic communication, skills, and patience made our evening :) Show details ·  1

the fitters were very good had little trouble with chrome cast but fitter came back an fixed it second tv went more easily overall almost painless am pleased one slight hitch waiting for my land- line phone told 1 to 2 weeks Show details

Aussie Broadband in comparison to the other providers is way better and easier to work with. I very much like the fact that their call centre is in Australia and I get to talk to an Australian without working through an "American" or strong Indian accent. NBN on the other hand are the worst and laziest id*ots ever. The service at my house was… Read more ·  1

upgraded to fibre to the house (good) but the installer decided to install the NTU in the master bedroom by punching a hole in the brick wall then the inner wall and installing the unit. His excuse was that this was a better location. When in fact he was being d^mn lazy.

Garbage – 25/1/23 And The constant Drop outs have started again heading into a Public Holiday. Gee there's a surprise. The Muppets will prolly reply with their usual robotic nonsense about please lodge a fault and when you do they never follow it up Show details

I received a letter at my home address to upgrade to the new 'Fast Fibre nbn 500/50 plan.' As a loyal customer I was offered $60 off over my first 6 months of the new high speed plan. On 1 November 2025, following the instructions given in the letter, I used my MyAussie app to upgrade my service but was not given the option to quote the 50TO500… Read more

discount code before the checkout, as is indicated in the letter. Aussie Broadband was quick to accept my upgrade request and begin charging me the full $95/mo beginning 27/11/2025 without any mention of the discount offered. Immediately, I rang ABB customer service and spoke to Eugene who informed me that the discount I quoted to him, as provided in the letter, had expired on 31/10/2025. I repeatedly told him the expiry date at the bottom of the letter in very fine print indicated the expiry date of 30/11/2025. He continued to express that any discount for an upgrade to my service at my address had expired. Frustratingly, I read to him the entire offer which reads in very fine print at the bottom of the letter 'Offer ends 11:59pm AEDT 30/11/2025. Existing residential customers only who upgrade to FTTP and sign up to the 500/50 residential unlimited nbn plan.' And then the hammer fell when he explained that my address did not have FTTP therefore nullifying the offer unless I also upgraded my nbn access to FTTP at a huge expense. Firstly, I was unaware that FTTP indicates fiber to the premises nbn access. My mistake. However, why did ABB send the letter to my address knowing it was not FTTP accessible? How many other loyal customers will open this letter, signed by the Group Managing Director, thinking they are eligible for an upgrade and follow the instructions only to find out, after over an hour of holding online and having the discussion with customer service, that their address is not included in the discount offered? How many of those loyal customers will unknowingly agree to increase their monthly payments only to find out that their property is not FTTP? The exchange with customer service left me very disgruntled with a company I believed to be fair dinkum Aussie. As a loyal customer and a shareholder, I am disappointed with my recent experience. The letter I received was very misleading and should be followed by a clarification letter to those customers who may have been deceived into upgrading their plan without knowing they were not eligible due to not having fibre to their home.

I switched to Aussie Broadband from Optus to get rid of black spots and even upgraded from $79 to $93/month for 50/20 speeds so I could stream YouTube in 4K without issues. Within 24 hours, I can’t even watch 1080p 60fps enhanced bitrate without constant buffering, despite speed tests showing 53 Mbps down and 19 Mbps up. Support insists on… Read more

lengthy “troubleshooting” and an Ethernet cable test I physically can’t do (my laptop has no Ethernet port), refusing to escalate the issue until I buy extra gear at my own cost. My NBN box is only a month old, my current router is under 6 months old, and I have their Eero2 router on the way — but I’m still expected to just put up with a broken service in the meantime.

Customer service is slow to respond yet quick to close chats for “inactivity,” forcing me to start again and repeat myself. I’ve been a customer for ONE DAY and am already regretting switching.

I was with Aussie for a few years and they did a fine job with stable internet and only one or 2 major outages after they did a failed upgrade but they rectified that quickly . Internet speed was always better than the plan , ie; 52-53 mbps on a 50 plan . Only problem is the prices they charge and the fact their customer service went down hill… Read more

recently . I had to make phone multiple times recently and I was 50 plus persons in the cue . Simply not good enuff but I would return when they make some changes to their pricing and customer support issues .

I have been with Aussie Broadband since 2018. I find the service very reliable and good value. Recently my internet stopped working and I did the obvious. I turned off the router (modem, restarted, and still nothing. I contacted AussieBB through the… Read more ·  2

app and was contacted within 30 minutes. Aussie were able to check the connection from their end and recommended a firmware upgrade for the modem. This was performed from their end and went well, however, I was still not satisfied with the results. I rang them the following day (Sunday) and was taken through the process of a factory reset of the modem. This worked well and my internet is better than ever. My internet needs are minimal. Our household have three phones and two TV'S. My plan is no frills unlimited data, cable to the node for $79. I was very impressed with the assistance and would not hesitate recommending them.

Overall the staff are helpful solving the connection issue after we move. The downside is we have to waited for a week to connect the service especially need to wait 24 hours to verify failure of NBN activation, since we thought we have 2 sockets, same process needs to go through twice then few days again to organise NBN technician to inspect. At the end the technician solve the activation by finding the third hidden socket in a kitchen cabinet. Show details ·  1

Timely responses and relevant suggestions when initially setting up my connection. Really liked that Aussie Broadband got in contact to say the plan I chose won’t be suitable as my connection couldn’t support it and recommended a downgrade that is better suited to the speeds I would be able to get. Show details ·  1

David was absolutely great. He was very kind and professional. The phone call was around 4pm on the 15 of October. I was on the phone with him for an hour. He was very helpful. Show details ·  1

We lost our normally excellent internet connection. Although we are quite techno savvy, we are both very old and this time, we needed assistance. We rang the 'help' number. Got a young man who spoke clearly, competently and above all, in spite of our age, wasn't patronising in any way. He helped us resolve the issue over some time. The Company then contacted us by Email to make sure that we were satisfied, which we were. Show details ·  1

Aussie Broadband is an absolute game-changer. Their customer service is exceptional and consistently provides perfect assistance. They've been incredibly understanding and helpful, especially with flexible payment options, and I can't recommend them enough. A recent experience with Esther truly highlighted their great service. She was patient and… Read more ·  1

helpful with all the issues we ran into. Despite my low expectations, Esther immediately offered a solution to all my complications. Her quick and effective support was a huge relief and a perfect example of the company's commitment to its customers.

During an extended period my internet service was down due to an NBN issue. Aussie Broadband kept me regularly updated on this issue until it was finally resolved. Show details ·  1

I wanted to change my NBN and Mobile from another ISP. I made two calls to Aussie Broadband - the first to make enquiries and the second to sign up. Both people I spoke to were very helpful and knew their product. Customer sales and support are… Read more ·  1

located in Australia. The NBN change occurred on the day I signed up. I had a BYO router and the config on the router was such a simple change that I was waiting for something to not work. Basically it took all of 5 minutes. I will be paying only a few dollars a month more for Aussie Broadband but I think it will be worth it. The NBN move was almost seamless and I am expecting the mobile to be the same.

We experience NBN outages, on average once or twice a year, most often due to extreme weather, and when we need assistance to reconnect, the team has always been effective, professional and patient. It’s great service in an industry not always praised for customer service. Thank you. Graeme Show details ·  1

We recently moved house and were honestly expecting a bit of hassle when it came to transferring our internet service, but we were pleasantly surprised by how smooth everything was with our NBN provider! ( Aussie Broadband) From the moment we contacted customer service to notify them of the move, the entire process was incredibly straightforward.… Read more ·  1

The team was friendly, efficient, and made sure our service was scheduled for transfer on our moving date. They kept us informed every step of the way and even followed up to make sure everything was working properly at the new address.

Apart from some early setting up teething problems, it been refreshingly welcome to be speaking to someone we can understand and receive "on the spot" resolutions without going through relentless & lengthy phone calls as had been experienced by our previous provider (Optus) Show details ·  1

When you leave for another provider, they don't refund you for services paid in advance. Very poor on their part, and petty too that ABB are so desperate to retain your dollars when they have no right to it. In the hands of the TIO now, got no time to debate with ABB their legal obligations that they very severly neglect to facilitate. Never… Read more

again. On a positive the TIO have advised that ABB will be fined for not refunding monies owed to former customers, and that's a big positive :) TIO are now looking into "ALL" former accounts with ABB for monies outstanding, enjoy that ABB.