Aussie Broadband NBN 50/20 (Value)

It was extremely easy to switch over. My connection was completed within hours of requesting to change. I spoke to a very helpful person whom I understood completely. The communication was very fast, helpful and explicit. No interruptions to my service. The app is very user friendly and has a lot of information that is very easy to find. Effortless. Show details ·  1

Power supply for the NTD box (owned by Opiticom, previously Telstra) failed causing loss of service. Contacted Aussie Broadband who arranged an appointment with Opitcom technician two days after the issue. Technician did not attend in the 8-12 am agreed time. Contacted Aussie Broadband again (another 20 minutes wait to speak with someone) AB… Read more

contacted Opiticom again and was advised that the next available appointment was about 3 weeks away. Problem is with Opticom but AB needs to address the obvious problem with Opticoms response times

I recently needed to update my router, I bought the Eero 6+ from Aussie Broadband, however it was not compatible with the solar inverter Wi-Fi… Read more ·  1

dongle. I contacted Aussie broadband and was able to return it for credit. It was easy to speak to someone and I was pleased with the outcome.

I have had a few problems with the service but they are all sorted out first time and nothing seems to be too much trouble Show details ·  2

I have been a loyal AB customer for many years. Sadly, I have to leave to go with another ISP offering 500/50 for the same price of my 50/20 plan. I wish AB well and would be happy to return if their plans become more competitive. Show details ·  1

Great service!! The guy that was sent out was professional and a great worker. He completed the job to its fullest. Internet is working perfectly. Highly recommend Aussie broadband. There help was fast and reliable. Show details ·  1

First of all, here is my refer a friend number that you can use to get $50 off your first bill. 14819759 I have been with Aussie broadband for nearly 2 years now and absolutely love it. No problems whatsoever with the speed and drop out. A little bit expensive from my opinion but all in all worth your every dollars spent and you can also get credit from referring your friends. Show details ·  1

We upgraded to an internet extender when starting- but it didn't work. Hubby spent days and days on it, and he works in IT. We repeatedly rang customer service and got checklists of things we had to do before it could progress. We spent hours and hours on the phone but every time we rang they never had records of the previous conversations and… Read more

often wouldn't believe me. Paid an IT guy to come out. After 18 months and a lot of frustration they finally credited me after I cried on the phone (and even that phone call took an hour). Bought a plug in extender and was done in a few minutes. Today I cancelled. When I asked for a credit i was told that he "can put a request in". For a "no lock in contact" provider I got a credit of $15 for most of a month. So I assume there's a large fee for cancelling. I do not recommend.

I was formerly very happy with Aussie Broadband. I lodged a fault seven days ago and they have in no way responded to my internet dropout issues (6+ disconnections on Sunday) Their customer service had always been top tier - but perhaps half their staff are off sick or something. They were good but apppear to have given up or run out of staff Show details

Aussie Broadband is greatly handicapped by NBN Co infrastructure in much of Canberra, which is by copper wire, not fibre, and delivered by ADSL, limiting speeds to 25-50 mbps. Not only is NBN's infrastructure 20-25 obsolete, but charges are a scam, because NBN they are based on NBN Fibre, but services are delivered by ADSL through 830m Telstra… Read more

copper wire. Consequently, I feel exploited and scammed by paying for a service quality and speed that I am not getting. After 20 years of extreme disappointment from NBN Co, I consider NBN Co is cheating on service and scamming prices. ADSL customers should have a 50% discount, or even free, until fibre is installed. such pricing would be an incentive for NBN Co to install fire. Currently, NBN Co has no financial incentive to install fibre.

Can not get through to these people .Tangerine have been bought our by Aussie BB. Can't get any internet from 8pm. For 2 weeks. They don't answer the phones, wait for over an hour and give up Show details

Its a bit early to decide but so far so good. The arrangements with NBN left a bit to be desired - they didn't come as planned, due to what appears to be chaos at NBN end. It worked because I was accommodating. Show details ·  1

Once again, Aussie Broadband show they are the very best for customer service! My issue was that Netflix wouldn’t work! I followed all the instruction on their automated (AI) help. The last instruction was “Contact your ISP”. I did. They were… Read more ·  1

fantastic, as always! Because we had to disconnect the router multiple times we ended up with five calls spanning over an hour. They would not give up without fixing the issue. I’d like to thanks Nevoh and Anshika for their incredibly helpful, professional, human and, frankly, Aussie approach and support. No one coil have done better! 15 out of 10! Thank you! M

Got our service bundled with 5G phone accounts. Internet has been quite good service and service quality so far but a little disappointing that email has been discontinued, which was one deciding factor in signing up, although not the major deciding factor. About 46mbps over FTTN, limited by distance to exchange, so certainly looking forward to… Read more ·  1

get FTTP connected soon and will stick with Aussie Broadband for that

No issue with phone connections or call quality.

Had a minor issue with a support ticket response but it was on the Easter long weekend so i can understand the reluctance.

1.Why does my NBN useage summary not coincide with my Invoice dates ? Or even calendar month summaries? 2.This Review page is far too complex. Why am I being asked all these additional questions below ? 3.Why when I request info on Pensioner discounts, I get a response "No Results found for Residential" 4. Where is information for Persioners. Show details

I wanted to upgrade the speed on my account but I either had to wait until my next payment or pay a fee of $16. Instead I switched to Superloop for an immediate speed upgrade and no fee (actually I am saving $24 a month). Show details

Horrendous support average speed average service how do they have so many good reviews must be employees! Because I’ve had the worse experience with this company and can’t wait to change to anyone else!!! Show details

I was with Aussie for a few years and they did a fine job with stable internet and only one or 2 major outages after they did a failed upgrade but they rectified that quickly . Internet speed was always better than the plan , ie; 52-53 mbps on a 50 plan . Only problem is the prices they charge and the fact their customer service went down hill… Read more

recently . I had to make phone multiple times recently and I was 50 plus persons in the cue . Simply not good enuff but I would return when they make some changes to their pricing and customer support issues .

I have been with Aussie Broadband since 2018. I find the service very reliable and good value. Recently my internet stopped working and I did the obvious. I turned off the router (modem, restarted, and still nothing. I contacted AussieBB through the… Read more ·  2

app and was contacted within 30 minutes. Aussie were able to check the connection from their end and recommended a firmware upgrade for the modem. This was performed from their end and went well, however, I was still not satisfied with the results. I rang them the following day (Sunday) and was taken through the process of a factory reset of the modem. This worked well and my internet is better than ever. My internet needs are minimal. Our household have three phones and two TV'S. My plan is no frills unlimited data, cable to the node for $79. I was very impressed with the assistance and would not hesitate recommending them.

Nice staff awful broadband. Constant outages. I lost so much work! I had to call and report each time so they could verify outages as it "did not show up for them" until they looked at the line and saw indeed there was another outage. I kept… Read more

increasing the amount i paid to get better connection to no avail. More than 6 months of consistent daily drop outs of internet affecting our work, meetings and study. They gave only one month of lousy credit that i had to follow up on twice to get. $95 a month for internet worse than dodo.

Garbage – 25/1/23 And The constant Drop outs have started again heading into a Public Holiday. Gee there's a surprise. The Muppets will prolly reply with their usual robotic nonsense about please lodge a fault and when you do they never follow it up Show details

Very satisfied with the transition. Customer support excellent. Love that I can see what I’ve paid in the app. Show details ·  1

We have received excellent customer support service from Anshika. My family and I were on the phone for 2 hours (1 hour dedicated to queuing for customer support, and another hour focused on fixing the problem) and she has been nothing but patient and clear with her instructions when solving the problem. Thank you Anshika, your fantastic communication, skills, and patience made our evening :) Show details ·  1