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Austral Cleaning

Austral Cleaning

QLD, VIC, Melbourne (See All)
1.2 from 65 reviews · View Statistics
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Reviews

1.2
65 reviews
  • Rates and Fees
    1.2 (28)
  • Job Satisfaction
    1.0 (31)
  • Timeliness
    1.1 (32)
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Helix
HelixSouth East Queensland, QLD

Charging double and poor customer service!

published

Booked for a bond cleaning before, and was charged almost double what I have expected from their website. It was crazy considering the standard price for bond cleaning is around 50-60$ more than their estimated price, I was blown away when they emphasized how dirty the house is but it's clean almost weekly! Truly mind-boggled by this Indian-led business, and how tf it's still getting business is truly confusing for me. Def not recommend someone who just wants to get things done and is stressed about the time limit, they use that as your weak point and overcharged you.

Rates and Fees
1/5
Job Satisfaction
1/5
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DO NOT USE THIS SERVICE

published

I have had the worst experience with this company. Paid nearly $400 for an end of lease clean for a tiny apartment, they didn't even clean the toilets and trying to get anyone back to complete the clean has been a nightmare. Worst customer service I have ever experienced. Do NOT use this company

Incentivised Review No
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Ben
BenGreater Melbourne (Metropolitan), VIC

Avoid terrible service

published
Rates and Fees
2/5
Job Satisfaction
1/5
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Recommended by a colleague, must be in on the scam!

published
Rates and Fees
1/5
Job Satisfaction
1/5
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Elaine
ElaineSouth East Queensland, QLD

Do not use this company

published

Cleaners turned up 3 hours late.
I was originally quoted $400, on the cleaners arrival they quoted $720.
They also told me the windows were difficult to clean as the house isn’t modern.
The cleaner was rude and argumentative, I had to ask them to leave my house. I wouldn’t use this company at all. I had to organise another bond clean on the day

Rates and Fees
1/5
Job Satisfaction
1/5
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Disappointed to the core

published

cleaners demanded payment in full before they started cleaning, $549 dollars later and no reciept, when we came back the following day to inspect it was very disappointing! Shower wasn’t done, tiles weren’t mopped, the list goes on..
After calling Johnson to have someone return he couldn’t care less and I had to get my real estate agent to call the cleaner to come back and she said she couldn’t and the best she could do was refund $44 for us to get someone else to do it!
Scammers that don’t give a crap about the job, just a quick dollar!

Rates and Fees
1/5
Job Satisfaction
1/5
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Zac
ZacSouth East Queensland, QLD

A scam for company, DO NOT USE

published

Really terrible service and experience with them. We got them for a bond cleaning, they arrived late and finished too soon. The service guy Johnson gives you a low estimate but on arrival they ask for the double, and because we were pressured with time we agreed to proceed. On checking after they finished, they used dirty cloths and hosed everywhere. The lady cleaner was very rude too and the guy Johnson who states is the owner never listens to the complaint and offer no solutions. Totally unprofessional service and waste of time and money, I wouldn't recommend them to anyone

Rates and Fees
1/5
Job Satisfaction
1/5
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Unethical company, DO NOT USE!

published

I would give zero core if I could! They sub-contract to other cleaners and don't pay cleaners properly. Also very difficult to communicate with admin staff, multiple phone calls and following up about bond cleaning service. On day of cleaning, price increased substantially

Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
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Scam.

published

Unqualified kids that will up price when they arrive demand payment upfront and leave early unfinished Good luck trying to get them back. Customers service guy Johnson is a tool.

Rates and Fees
1/5
Job Satisfaction
1/5
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Tash
TashGreater Melbourne (Inner), VIC

Damaged Carpet and lost part of my bond!!

published
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Rates and Fees
1/5
Job Satisfaction
1/5
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Ross E.
Ross E.Greater Melbourne (Metropolitan), VIC

Avoid like the plague

published

The website offers a '100% quality service guaranteed'. The only thing you are guaranteed is a useless service and no offer to remedy. The cleaners failed to do a proper job twice, and then when i called to ask them to come back to do it properly, I was told 'it is not possible'. Avoid them - do not use under any circumstances.

Rates and Fees
1/5
Job Satisfaction
1/5
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If I could give this company 0 stars I would

published
Rates and Fees
1/5
Job Satisfaction
1/5
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Mia S.
Mia S.South East Queensland, QLD

Rip off cleaners quote low then double the price!!

published

Worst service ever, they quote low to be awarded the job then on the day of the clean when they know you don’t have many choices they will double the quote and refuse to clean without prepayment of double the original quote!! Do not use them. Ever.

Rates and Fees
1/5
Job Satisfaction
1/5
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Zed
ZedGreater Melbourne (Metropolitan), VIC

Do Not Deal With This Company, They Are Scammers.

published

Do not deal with this company, they are scammers.

1. Cleaner didn’t show up when arranged and all numbers were going to voicemail (both cleaner and company)
2. Finally sent an alternative cleaner 5 hours late
3. Cleaning was substandard, dust everywhere, oven and range hood not cleaned at all
4. Real Agent did not pass, tried to contact Austral who denied the bond guarantee was their responsibility and pushed us back to the cleaner, cleaner named [Name Removed] would not pickup phone
5. Ended up having to clean ourselves to rescue our bond

Rates and Fees
1/5
Job Satisfaction
1/5
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Company does not return, bond lost

published

Cleaners did not do any work on house, was left in same state as the tenants but took payment in full. Head office refuses to help in getting them to return, extremely passive aggressive and says he gives you options when he gives no resolution. Also refuse to communicate with real estate agents. Cleaners refuse to answer their phones/texts. When I finally did arrange them to reattend they did not pick up the keys and refused any further communication. A full bond clean by another company has been required in order to get my bond back. Do not trust this company, and do not pay them before they commence works.

Rates and Fees
1/5
Job Satisfaction
1/5
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Austral Cleaning

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