Reviewer Photos & Videos
Like most - I wish I had completed a review of this company before hand. I am completely shocked that I have been scammed.
My experience is exactly the same as everyone else's post on here. Changed date twice and start time four times. Didn't complete clean and left house completely open with all lights and fans on overnight. Contacted and requested to go back to complete clean, said on 2 separate days they would. On the 3rd day, I booked another company to attend and complete the clean. No replies to emails or phone calls.
Very frustrated and upset - requested refund of money paid yet sadly have to accept this wont happen. Everyone needs to be aware of this company!
Booked bond clean - pre-paid $40
3rd May (Day of vacation of property)- Attended 3hours late.On arrival to property, Iran contacted me to arranged payment upfront.Asked for more as said he hadn't realised it was furnished despite previous conversations during initial quote. Same provided with requested screenshotof same
4th May - exit inspection provided by property manager - nothing has been cleaned.
5th May - several e mails, calls andSMS ignored to rearrange after providing them with exit report.
6th May - again miuch frustration trying to r...
Scam shocking experience
They disappear once the cash is paid, ovens, fireplace not done, window pretty much everything wasnt completed. They picked up the keys for a redo and disapeared again causing a lot of stress chasing them for the keys. They divert calls to India.
Wish I’d read the reviews. They ask for $400 upfront. They had to reschedule 3 times before they finally turned up, when I had my end of lease inspection I failed as they hadn’t done basic things like mop and vacuum. They said they would reschedule a clean, and then claimed to turn up after telling no one. Now the are asking for an extra $80 to have someone come back and clean. Exactly the same as all the other reviews. Doesn’t even deserve a start, don’t use them.
Agree - scammers
Oh my goodness reading the review and I cannot say ditto enough! They were late by hours, they demanded more money by saying we only said one living area not two, but quite clearly says two. They wanted $40 to deodorise. Our son lives next door and watched as they did hardly anything ( house was fairly spotless btw) yet they took 8 hours, he couldn’t even see anyone there for most of the time. House was left unlocked, no carpet clean done, called them back for carpet clean and they sneaked out as soon as we were gone - leaving the house fully OPEN and UNLOCKED again. Do not use! Read reviews, scamming you for your money. You’d be better off doing it yourself.
Just the same as all other reviews I have read on here, they were also late by a day and a half, I’d pretty much cleaned half the house by the time they did eventually get there . They demanded $400 upfront and I caught him driving out when I was sitting outside the complex to which he replied he was getting more supply’s . There was a young girl still at the property so I eventually left and went home. I found out after I left the guy came back and picked the girl up. The only thing they had done was clean the oven and might I say badly. ...I did get a pic of the 2 so called cleaners and there rego which turns out to be a rental. They left house open and aircon on. When contacted by myself they refused to take my calls they don’t even deserve 1 star
Shockers - cant believe I didnt read these reviews first!
Failed to turn up and always making excuses. Took the $40.00 deposit and never returned calls. Phone numbers are a sham. Claimed they knew the area - complete lie. Complete Scammers
Beware these people are scammers. DO NOT USE THIS COMPANY!!!!!!!
We paid $650 after speaking to Karan for a full house clean plus carpets. We were absolutely disgusted going through the house the following day, the house looked like it hadn't been touched. The lights had been left on and sliding door open overnight. When I called I was told the job had been done that I had to send through the exit inspection report then they started ignoring my calls and numerous text messages. These people are corrupt, they shouldn't be allowed to run a business that promises a professional service that they have no in...tention of providing. You people should be ashamed of yourselves! I emailed them through the exit inspection report that outlines things they need to clean but as usual they've not replied to my messages or answered my calls. The communication is appalling, just lies after lies!
Outright liars and scammers
This is the Company, be warned, .
AUSTRALIA Bond Cleaning
Have a question? Call us now +61449891313
Headquarter Gold Cost Australia
Have a question? Call us now
Gold Cost Australia
We just got scammed by this company, got a quote, paid deposit, cleaner arrived, inspected premises then said we had to pay extra for cleaning sliding doors ? We protested, cleaner contacted her supervisor, (did not speak English) agreed to continue, then paid $200.00 pre payment before comm encing, she photographed the money and text to ...her supervisor then went about with a feather duster. My wife and I left her and went back to our apartment, no more than 15 minutes passed and we heard a car start and on checking saw her driving away. I immediately phoned her supervisor so see what was going on, he said she was most-likely going on a break or to buy some cleaning goods ! We waited 1/2 an hour, re called her supervisor, he told me that she would not be returning because we were rude and treated her badly and that we were at fault for not meeting their conditions and that a call out fee would be deducted from the funds already paid and balance would be refunded, he would not tell me what the call out fee was and told me to Emil to his office for the job to be finalised ?
Worst bond cleaners ever
These guys turned up a day late, did not complete the job (missed many items) stalled and missed three appointments to do pest and carpet, demanded more money (after paying $600 up front) and cost us 3 days extra rent because of the delays. They ignored phone calls and messages. USELESS!
Do not use
We are owners having to get a bond clean on a rental property for a family member.
Demanded money upfront, asked for extra money for glass doors which were not cleaned, promised they would stay till we were happy with the job and then refused to rectify anything. Refused to provide an invoice.
It was a filthy mess, refused to finish job, refused to come back..
It was during the recent Brisbane COVID lockdown cleaner refused to wear a mask. When questioned about the job she coughed in my wife’s face repeatedly.
Total scam. They arrived took our money, left and said they were having lunch, didn’t come back until tomorrow. He just dropped the girl off she left many things uncleaned. Took an extra $200 for walls and didn’t touch them. We have no money we are in a terrible situation now because of this probably will lose our bond if we can’t clean it well ourselves. 99% it is a fake business with no abn. I have proof of emails between me and him and the $40 deposit paid.
I think if we want his details a group of us should make up a fake booking, get him to come out and get his license plate details that way the police can identify him.
Being cheated Beware.
I was being cheated. Took deposit first when they arrive to the property, made us to transfer full amount then left the property without doing anything. Next day after calling a few times, one small girl arrive to do job. Asked extra $30 each wall wash.
We got to pay extra $60 for living room walls but didn’t wash it at all.(left as it is)
Left the garage as it is.
I have to call another party to clean the place .
Scammers and fraudsters! Do not use
These scam artists took $600 for a full bond clean and carpet clean. They did next to nothing that they said they’d do and have completely blocked me when I asked for a refund. They have lied time and again. Dirty scammers just out for your money. Don’t give them a cent!!! I will be taking them to court for my money back. Their promise of a 7 day guarantee is a lie.
Zero stars wouldn't suffice
Thursday just gone I had an emergency bond clean situation after being left hanging by another company, I was quoted 280 after a 35% discount applied and paid 40 deposit through bank transfer and was asked to pay the remaining 240 upfront in cash, I refused upon her very late arrival and told her she would get half then and the other half at completion of the job as I felt insecure about the whole thing. I cant remember the "bosses" or her name, but he was so rude, constantly calling me yelling at me saying I would not get the invoice if I don'...t pay all money upfront, I explained back to him that no one gets paid before a job is done. I was also cleaning and had already done a majority of the work, and basically booked them to focus on problem and dangerous areas only (high reach windows, the remaining job of oven clean which I had already partially cleaned, fans etc) the one lady that arrived to do the "cleaning" with very little appropriate cleaning supplies insisted I trust her after being stuffed around by another company and assured me that the job would be done. Finally after arguing with her boss and having enough I gave her the entire payment, took my little boys and went home to the new house. The following morning (yesterday) I get a message from my neighbor saying the cleaner left soon after I had, and then also my property Manager telling me that the job had not been done, knowing I had booked and paid for professional services and sent her the receipt proof. The "company" had been contacted and informed that the job wasn't done and requested to come complete it, and adhere to their advertised 7 day & 100% Bond back guarantee. They refused, and claim they will not return to the property. She has been a fabulous Property Manager but, This is all now on my exit report as if I blatantly left the house in poor condition, no acknowledgement of my honest attempts to meet the rental policies at exiting. This woman who arrived to clean my property actually left it in worse condition after her poor attempt of cleaning while I was still at the property. After handing over the money I then had to call her boss a number of times to insist on sending invoice to email to which he replied "I'm having dinner right now I will do it later" and then proceeded to text message it to me I have been catching Uber's back and forth between the properties to meet for key handover and pre clean before bond clean. I'm Literally broke after moving under emergency circumstances and could not afford to get another cleaning service to finish what Australia Bond Cleaning didn't even start. Now, my bond is at jeopardy along with this smear on my name. I wish I had the time to look through reviews which I've only just found today after being screwed over with what little money I had left. I was desperate at this point and they knew it and took full advantage. I know it seems small, and yes for some, it is a small amount of money, but it's the whole point. Now, I don't know what to do and am going to lose my bond.
Asked for more money after verbal quote. Get your quote in writing listing what’s included. Carpet left very wet. Didn’t have an extractor. Had to return to clean skirting board. Thick left on shelf in wardrobe. Inexperienced staff.
DO NOT USE THESE PEOPLE
This company takes your money (by bank transfer) and delivers nothing.
They have no office, change their phone numbers regularly...
If they turn up, they dont do much and then leave
SCAM!!! DO NOT USE THIS COMPANY
We caught these people on our security cameras. They sat in our carport (no one was home) and the moment we transferred money to them, they left....they did not clean anything! Do NOT give these people your business. They will rip you off, just like they did to us and have done to many others.
Do not engage these people!
We paid upfront, they did a pitiful cleaning job, they provide no receipts/invoices, blocked our phone number when we tried to call them. Has to be illegal on several levels!
DO NOT GO WITH THIS COMPANY
Scam artists. They don't clean the place. When they get called back to do the work they don't show up. They ask for money up front and don't provide a receipt.
Questions & Answers
We just got scammed by these people. I wish I'd seen all these reviews before booking with them. Please count me in if we need to take legal action.
First step is to get google to refuse their advertising so no one else gets scammed.
The same thing has just happened to us. Has anybody gotten anywhere with finding these guys?
this is terrible! they just did this to me this week....i would be happy to join a group of people to provide evidence to the authorities for this fraud company.....they are so sketchy, the email address on the website doesnt work, i cant get their ABN, no address or details...its a shell and a scam!!
I’d be happy to be in on that. I’ve been researching non stop for 2 days and found a possible address of an office but I doubt they’re still there and I just have a feeling if someone knew his name or have seen him we could find him for sure. I have a feeling his last name is Singh can anyone confirm this?
I’ve reported the “company” to ACCC Scam watch QLD GOV. Everyone should do it to. I gave them their bank details and everything so hopefully something happens
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