Australia On Line NBN 12/1 (Standard)

While it’s working, fine. But as soon as there’s issues…(crickets). After going offline, I expected some type of correspondence from AOL. None forthcoming, I called, only to receive a vague; “there’s issues”. I waited a few more hours, over 12 since the dropout, then rang again. With the same outcome. Patiently, I waited the remainder of the day,… Read more

and 24-hours after that. Only when I lodged a complaint with the Telecommunications Ombudsman did I get a reply. Apparently, I was to blame as I didn’t “guess” when I was reconnected. Whatever happened to good ol’ customer service? Where the company cares about their customers and provides a professional service. Instead of the customer having to chase the company. I went back to a prior NBN provider, who actually cares for their customers, and keeps them updated on everything.

Highly Recommend – There were issues with the NBN activation for a customer. The team at Australia On-Line kept me informed of the progress with regular phone calls. I have used Australia On-Line since 2019 & have been extremely satisfied with their service, particularly with their prompt communication. I have no hesitation in recommending them to my customers, family & friends. Show details

Happy Customer – Highly recommend Australia On Line. Have been with them for a year, and would not consider going anywhere else. An Australian Company in operation since 1994, providing good old fashioned personalised service. Whenever I call, I feel like I am speaking with a friend. Give them a go, you wont regret it. Show details

Sensational customer service – We moved to Warrandyte about 3 yrs ago and up until that point had been dedicated Telstra customers for our internet requirements. After being let down badly by Telstra multiple times Michael and AOL was recommended to us and we have never looked back. Their customer service is second to none ! Highly recommend AOL to anyone looking to make a change Show details

Top of the Pops – Each time I have needed to contact these guys for support I have been fortunate enough to talk with Michael who has shown patience, huge amount of knowledge and always determined to get us back up and running .. Highly Recommended! Show details

AOL have been AMAZING for our business and household needs. Extremely happy! – We have been with Australia On Line for years with NBN and have found their service and help to be of amazing quality. We have recently restructured our services and Michael and the team have been so incredibly helpful in setting it up seamlessly for us. We are very happy. 5 Stars! Show details

Just WOW – The team at Australia Online know their stuff, and couldn't do enough to help me with the transition from another provider. I am not tech savvy by any means, and the team understood what I needed to have great internet connection. Rest assured you will be well looked after if you decide to go with them. A big thank you to Australia On Line. Show details

Grateful user – After a car took out a power pole across the Avenue from us, we were thrown into a world of sirens and blackness. Six hours later, power was back but no internet service. A call to Australia on Line and my fault reported to NBN and within hours my downed line was reconnected. I seldom have an issue but know than no matter how big or small my query, the Team will guide me through in terms this non Tec Granny can comprehend. Show details

10/10 for service! – Returning home from holidays we found that a big storm had fried our NBN box. A quick call to Michael saw us sorted out within the hour. Always quick professional service- I can’t imagine being with any other provider, the service is second to none! Show details

Great service – It’s so refreshing to deal with a professional Australian business, with its call centre in Australia. My nbn box was fried from the electrical storm & Michael offered me a replacement that I could pick up from him that day. Great service & much appreciated. Thank you Show details

Ready for Work – So many benefits to buying local. Was provided with first class around the clock service when our NBN box was frazzled by a lightening strike! Thanks to Michael I will be ready for the Xoom call in the morning. Show details

amazing customer service – think it is about time i wrote some reviews as i truly value reading other peoples reviews - so now its my turn to share and support small aussie business i chose australia on line because i wanted an australian fully owned and operated provider - given our current climate feel its a way to support small business - well they didnt let me down -… Read more

amazing support such nice well mannered and friendly people to deal with - what they said they would deliver they delivered and helped my daughter connect up once the nbn man had left - i think his name is michael at australia on line - he was exceptional my daughter Ella said "what a fantastic experience such a lovely man mum" shes thinking of moving across to them now too !!! so thanks Australia On Line love the service and support wish i knew about you sooner ...... oh and little wait time - a week - another aussie provider told me it was a 5 week wait to get connected Angela

Wonderful product, wonderful service! – I have been with AOL since we first got the NBN. The phone and internet connection are exactly what I need, and at the best price I've found. I predominantly use email and YouTube and do a bit of internet research, and I never have problems with internet speed. I also receive free local phone calls, and my1300 and mobile calls are at very… Read more

reasonable cost. My monthly invoice is usually around $40-$55. Late last night, I emailed AOL Support because I had an issue. By 7:40am this morning, Support had returned my email, and started investigating the problem. Later today, I discovered that the drop-outs were a problem with my own handset - it was not a problem with AOL at all! Nevertheless, they were totally courteous and kind, and they didn't make me feel small over my own silly mistake. On each occasion that I have been in contact with them, nothing has ever been too much trouble for the AOL Support team. I hold them in very high esteem for their courteous, professional, prompt and kind interactions. And of course the internet and phone service, and its price are excellent too. Thank you AOL. From a grateful customer.

Our Ozonline experience – We have been customers of Ozonline for many years and have always found their service professional, prompt and courteous. But as I'm not tech savvy I have really appreciated & most importantly their patience. Show details

Bloody good service – I have been with Australia Online for 17 years, and not once in all that time have I had reason to complain about them. I am a senior citizen and every time I have had to ask for help, it has been quickly and easily given. My major contact was with a young man named Jody whose service was exemplary. Since then I have been looked after by other… Read more

service officers, most recently, Michael who has helped me out on several occasions recently. Forget the others, stick with Australia Online. Margaret

Amazing service! – After years of an unreliable internet connection and poor customer service with the big Telcos, it's been great to have a reliable and fast connection whilst receiving exceptional service from a local business. Show details

Great Back up – love the fact that the CSO's are able to talk to me in a way that is easily understood and that I am kept informed of progress when problems have occurred with my connection (rarely). Show details

Great service - I highly recommend this ISP – The customer service from Australia Online has been excellent throughout the 10+ years they have been serving as my ISP. The connection speed has been in line with the package I pay for. When problems have appeared, as they inevitably do through the years and changing technologies, the crew at Australia Online has been helpful and polite, and has resolved each problem. Show details

Excellent customer service is the root of a business' growth! – I have never experienced or received 5 star customer service from any other internet service providers in the past; and recently I've received it from Australia On Line - 4th March '2021 Kevin made the first contact in helping me with NBN connection - (Usually I have to chase the service provider for assistance.) "Great work and keep it up… Read more

Australia On Line" & "Thank you" Please note: Excellent customer service is the root of a business' growth! Serving and winning your customer is just like pleasing your Mother-In-Law!

Difficult problem resolved with patience – Michael was able to pinpoint that the modem was not ineffective but that NBN contractors who had been working at a pit next door five days ago were the culprits. Michael has a very calming nature and was extremely patient with me and my lack of NBN technical knowledge. Thanks again Michael. Show details

NBN services - the importance of a personal touch – The service from Australia on Line has been fantastic. The speeds are exactly what’s specified for my package and some times a little better. When NBN was connected we had frequent dropouts and down load speeds ranged fro 3 to 4 mbps. The AOL techs were friendly and very helpful. Thanks to their trouble shooting and their data from our… Read more

service, they were able to successfully lobby NBN to provide service to fix the fault which was in the street. Twice.

It’s fantastic to speak to the same people at AOL each time I have called. They even followed up on matters to see if things were OK. This is such a contrast to Telstra landline calls for help where each fault took several frustrating calls of up to one hour with an overseas call centre, and no result until escalation led to a visit from a technician.

I think when it comes NBN provider you should choose a small company. I recommend AOL.

Excellent service – I contacted Michael by email as Telstra had an issue with the NBN "again" and I was not sure what was happening. I had hit a few reset buttons which was my big lesson for the day," don't" and Michael was on the phone assisting me through the set up process and getting back online in no time. Michael and his team are prompt and reliable when you need them , fantastic service as always. Show details

Excellent service – Excellent, friendly and very prompt service each and every time I have contacted them. Recently my nbn box was damaged after a storm which affected my ability to work. Michael facilitated a very quick resolution and I’m so grateful. I am so happy I chose Australia Online as my NBN provider. Show details

extremely helpful – Such a bonus dealing with someone local, who are easy to get on to, and that provide expert advice, even over Christmas. The are much cheaper than Telstra and I would highly recommend them.  Show details

Excellent Service and so easy to talk to – Michael has made it so easy to set up NBN and there was no hassle. Products arrived as indicated and follow up was prompt. Recommend Michael & his team if you need NBN setup.  Show details

Could not fault their service – From our first phone call in regard to having no internet, to the personal service of Michael attending our home, and Kevin patiently dealing with us at 9pm on the phone, it was speedy and very professional. We are so happy we went with a local provider, as a customer service rep in Mumbai could not have helped us. Would have no hesitation in recommending Australia onLine. Show details

Excellent service and clear independent advice provided without any sales pressure. Direct opposite to Telstra & NBN – Provided all the advice I needed to understand the process and options available to me when I initially connected to NBN. They do not require a contract term. Australian support center with clear English speaking staff and minimal waiting times. Option to call me back if they are busy and received the call within 5 to 10 minutes of leaving… Read more

details. Not like Telstra where I waited for hours on end to get incorrect information . Had an unfortunate situation where another service provider kept disconnecting me from NBN because of a neighbors confused address. Australia on Line followed up immediately and restored the service on three occasions even though they incurred a fee to them from NBN. Very satisfied with the service. I will never go back to Telstra or any of its multitude of offshoots.

Excellent provider – The team are always most helpful, courteous and are prepared to take the time and effort to achieve desired results. Have found their service is second to none and would highly recommend AOL as a provider. Show details

Amazing internet. Fabulous service – Amazing. The best internet we’ve had since moving to Warrandyte 6 years ago. Still can’t believe It was so easy to connect and get installed...it’s so fast and so reliable so far. Show details

Fantastic Service 10 stars – I cannot speak highly enough of this company. They had me up and running with wifi about an hour after I placed an order. Michael was amazing and I never had to wait to speak to him when I rang about 5 times within an hour. I will be recommemding them to all of my family amd friends. Show details

Fantastic Assistance/Service – The help provided transitioning me to NBN was excellent. Michael and Kevin personally talked me thru steps to complete changeover on my aged computer - it was seamless, computer/phone working quickly. Highly recommend the excellent personal & technical service of Australiaonline. Show details

Great Service – Prompt installation service and support from a local company, speed is so much better than the mobile data we put up with for so long in this mobile and land line blackspot. This basic NBN 12 speed plan give us good general internet access and high quality Netflix etc. most times even peak, down load speeds are around 10-12mbs, upload can be a bit slow on this plan. Wifi calling is great, can now have a reliable phone call. Show details

WOW support help – The over the phone help I received today was outstanding. Michael from Lizzy patiently talked me through setting up my mums email on her new second hand computer that was running on windows 7. Can’t speak highly enough about their knowledge and service. Show details

Service to the Cash Strapped – I was with another provider. I was paying for 10GB per month. When the NBN came on, this was no longer enough. However, they only had 10GB or 100GB. I did not need 100GB. I went and searched. Only Australia On Line had 50GB, saving me $10p.m. (important for a pensioner). I love their efficiency, their Aussie English and their clear and… Read more

straight forward language, whenever I speak with them. I have not had any service problems since I have been with them and I trust that that is going to remain this way. I would recommend them any time to any person for personal or business use. And I have not heard a negative word about them.

Australia on Line are first class – I have been a LOYAL customer with Australia on Line for over 20 years I moved from Central West NSW to Canberra and Australia on Line have been with me all the way. They assisted in the NBN here in Canberra and have supported me all the way. I cannot fault them and would recommend Australia on Line anytime of the day. They are also an Aussie… Read more

company and ALL their staff are all in Aussie. Thank you to the GREAT staff and the GREAT service for over 20 years