Australia On Line NBN 12/1 (Standard)
Part of Australia On Line  4.8 (247)

Australia On Line NBN 12/1 (Standard)

34 reviews · Statistics

100% · 340%

Adequate Speeds Yes (31) · No (0)
Value for Money
4.9 (30)
4.9 (27)
Customer Service
5.0 (31)
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Australia On Line › NBN › NBN 12/1 (Standard)34 reviews
GigiBuoACTCanberra 2600, ACT
  NBN 12/1

Happy Customer

Highly recommend Australia On Line. Have been with them for a year, and would not consider going anywhere else. An Australian Company in operation since 1994, providing good old fashioned personalised service. Whenever I call, I feel like I am speaking with a friend. Give them a go, you wont regret it. Show details
LeanneQLDSouth East Queensland, QLD2 posts
  NBN 12/1

Sensational customer service

We moved to Warrandyte about 3 yrs ago and up until that point had been dedicated Telstra customers for our internet requirements. After being let down badly by Telstra multiple times Michael and AOL was recommended to us and we have never looked back. Their customer service is second to none ! Highly recommend AOL to anyone looking to make a change Show details
LYNDA POWELLNSWIllawarra, NSW4 posts
  NBN 12/1

Top of the Pops

Each time I have needed to contact these guys for support I have been fortunate enough to talk with Michael who has shown patience, huge amount of knowledge and always determined to get us back up and running ..
Highly Recommended! Show details
Value for Money
Customer Service
REnVICGreater Melbourne (Metropolitan), VIC3 posts
  NBN 12/1

AOL have been AMAZING for our business and household needs. Extremely happy!

We have been with Australia On Line for years with NBN and have found their service and help to be of amazing quality. We have recently restructured our services and Michael and the team have been so incredibly helpful in setting it up seamlessly for us. We are very happy. 5 Stars! Show details
Very Happy
Very HappyACTCanberra 2600, ACT3 posts
  NBN 12/1

Just WOW

The team at Australia Online know their stuff, and couldn't do enough to help me with the transition from another provider. I am not tech savvy by any means, and the team understood what I needed to have great internet connection. Rest assured you will be well looked after if you decide to go with them. A big thank you to Australia On Line. Show details
PamelaDQLDSouth East Queensland, QLD3 posts
  NBN 12/1

Grateful user

After a car took out a power pole across the Avenue from us, we were thrown into a world of sirens and blackness.
Six hours later, power was back but no internet service.
A call to Australia on Line and my fault reported to NBN and within hours my downed line was reconnected.

I seldom have an issue but know than no matter how big or small my query, the Team will guide me through in terms this non Tec Granny can comprehend. Show details

Danni B
Danni B
  NBN 12/1

10/10 for service!

Returning home from holidays we found that a big storm had fried our NBN box. A quick call to Michael saw us sorted out within the hour. Always quick professional service- I can’t imagine being with any other provider, the service is second to none! Show details
SallyVICGreater Melbourne (Metropolitan), VIC
  NBN 12/1

Great service

It’s so refreshing to deal with a professional Australian business, with its call centre in Australia.
My nbn box was fried from the electrical storm & Michael offered me a replacement that I could pick up from him that day.
Great service & much appreciated. Thank you Show details
Paul - Juno Institute
Paul - Juno InstituteVICGreater Melbourne (Outer), VIC
  NBN 12/1

Ready for Work

So many benefits to buying local. Was provided with first class around the clock service when our NBN box was frazzled by a lightening strike! Thanks to Michael I will be ready for the Xoom call in the morning. Show details
angelaVICGreater Melbourne (Inner), VIC2 posts
  NBN 12/1
Value for Money
Customer Service
BJKNSWNorthern Region, NSW2 posts
  NBN 12/1
Jan2 posts
  NBN 12/1

Our Ozonline experience

We have been customers of Ozonline for many years and have always found their service professional, prompt and courteous. But as I'm not tech savvy I have really appreciated & most importantly their patience. Show details
MargaretWAPerth, WA2 posts
  NBN 12/1

Bloody good service

I have been with Australia Online for 17 years, and not once in all that time have I had reason to complain about them. I am a senior citizen and every time I have had to ask for help, it has been quickly and easily given. My major contact was with a young man named Jody whose service was exemplary. Since then I have been looked after by other service officers, most recently, Michael who has helped me out on several occasions recently. Forget the others, stick with Australia Online.
Margaret Show details
  NBN 12/1

Amazing service!

After years of an unreliable internet connection and poor customer service with the big Telcos, it's been great to have a reliable and fast connection whilst receiving exceptional service from a local business. Show details
Value for Money
Customer Service
Jim J
Jim JNSWMid North Coast, NSW
  NBN 12/1

Great Back up

love the fact that the CSO's are able to talk to me in a way that is easily understood and that I am kept informed of progress when problems have occurred with my connection (rarely). Show details

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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59$79$69$99
Typical Evening Download Speed 10Mbps46Mbps21Mbps85Mbps
Max Upload Speed 1 Mbps20 Mbps5 Mbps40 Mbps
Max Download Speed 12 Mbps50 Mbps25 Mbps100 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ManualDownload manualDownload manualDownload manualDownload manual
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