Australia On Line NBN 25/5 (Boost)

Excellent customer service – Michael is always helpful in giving correct information even when it’s of no benefit to him. When we moved house we were unable to take the service with us sadly, but he still offered advice as to what we would be able to do. We would and will go back to Australia Online in a heartbeat! The internet service itself always perfect. Show details

First class technical back-up – Good old fashioned personal service, quite unheard of today in this industry. Mine is an older dwelling and this was a first time NBN connection onto the homes existing copper phone wires. No phone had been connected for over 15 years but the connection went smoothly. Unfortunately evening download speeds were very poor but a phone call to… Read more

technical support was answered swiftly and within a few hours they had contacted NBN suggesting a solution to my problem. The following evening my internet was running reliably. The following morning they made a follow up call to ensure I was satisfied. So thanks Australia On Line for sorting my problem in a friendly manner.

Genuine Aussie company – Michael @ customer service was professional, patient, and extraordinarily helpful during problems caused by faulty modem. Ended up refunding cost in full. Australia online has most always gone above and beyond what I expected. Show details

A genuinely good company! – We use phones, ipad, laptop and tv streaming with no issues at an affordable rate on a daily basis. Being able to talk to a real person is such a bonus in these times. When our NBN disconnected due to storm damage, support was organised and we were back online within 24 hours. Show details

Excellent service – No issue has ever been too much for the folk at Australia On Line. They provide excellent service promptly and without a fuss, often going the extra mile. Show details

An excellent Australian company with Australian staff looking after Australian people – My friend strongly suggested I look at moving to AUSTRALIA ONLINE from the unsatisfactory internet services I had been using. She has been with this company for over 20 years and didn’t have a single bad word to say …. so I decided to give it a go. I have never been happier. Dealing with Michael and his team has met every expectation. This is… Read more

an Aussie owned, run and staffed internet provider that has REMOVED all the stresses of language barriers, being on hold for hours, pushed from pillar to post when sorting issues. It has been so, so easy, with all the support you need when you need it. I couldn't recommend Australia Online highly enough. This company is a hidden gem: I haven’t had much need for tech support since joining last year however any questions I have had, have been answered readily and resolved immediately. Communication and customer service second to none. Speed tests are accurate. Value for money. I use email, UTube, Netflix, send documents and photos and have no issues Australia Online is professional, competitive, reliable, helpful, trustworthy, knowledgable …. I couldn’t promote any other company over these guys! They are THE BEST!

To Easy – NBN dropped out whilst we were away. A 4 minute chat with Michael and problem sorted. Within an hour back on line and extremely grateful! Highly recommend Australia on Line. Show details

Excellent in all areas – I have never regretted choosing Ozonline as my ISP when I switched to NBN, it is not very often for me to have to get Tech help but it is great to hear an Australian voice that I can understand when I need it most, not only that but the Techs are very very helpful. Show details

Suits me perfectly! – I love Australia Online! Tech Help helps with more than expected, and can usually point me in the right direction to find the real problem. Local, understandable, affordable and understanding. Show details

Outstanding service and follow up – After a lightning storm caused a problem to our connection, Australia on Line not only had me up and running with a new box within the hour, but I received 2 seperate follow up phone calls to see how I was going and to help me fine tune the connection. I've heard the horror stories of people having to wait 2 weeks to fix the same problem. If… Read more

you're not a fan of the 'virtual assistant' and just want quality service, give these guys a ring. You'll be glad you did.

Great support – Michael and Australia Online provide wonderful customer support. We have been with this company for years and have had no problems. If you want Australian support, friendly advice and reasonable rates, give these people a try. Highly recommended.  Show details

Exemplary Service – Fantastic service by Michael and the team at Australia On Line. The quick fix and the personal customer service is what is missing with many other providers. Wouldn't go anywhere else. Show details

Great customer support – After a recent power surge knocked our NBN box out of operation, Michael from Australia On Line provided extremely quick support and organised to get the box replaced. I didn’t have to wait on hold for ages waiting to talk to someone like I’ve experienced with other companies. His response was almost immediate. I’m extremely impressed with the customer support provided!  Show details

Customer service – Have been with this company for years, recently had to connect nbn then hooked up netflix, amazon and disney on my tv via wifi.I had problems with picture quality and contacted michael thinking i needed to go to a higher plan. He suggested switching to 5 ghz instead of 2.4ghz which i was running at the time, now i have perfect picture even… Read more

streaming 4k. This was resolved without me having to pay more for higher speed plan, they could have made more money from me but chose not to, not many other companies would have done that. They are based in Melbourne and easy to ring or contact if you have issues.

Excellent customer service – We have had an amazing experience with Australia Online. 1 internet issue and they were onto it 10 minutes after my email to advise about it. Exceptional customer service and communication. Cannot recommend highly enough.  Show details

Great Product and excellent service – Moved from Telstra ADSL to the NBN using Australia on line a few months ago . How refreshing to have a real person answer the phone and not get passed from dept to dept having to repeat personal details every time . Was walked through set up and system speed exactly as expected with no issues to date. Also just had Aussie on line replace my… Read more

Telstra modem their Deco wi fi system. Absolutely delighted with this and even get full coverage in a bungalow 35 metres from the house . Fantastic service from Michael . I can not recommend this company high enough !!

Service par excellence – Australia On Line has been our Service Provider for many years and over that time the service has been without fault. Problems are rectified without delay and with a smile. It is satisfying to deal directly with a local company and not someone in a call centre. Show details

Top product, top company – Very easy NBN installation organised by Mike from Ozonline. I had been with them for 20 years with my ADSL and they were a natural choice for NBN. Fast speed with no drop outs. Show details

Excellent service – Excellent local service provider for many years. Staff know their stuff & always incredibly helpful, prompt & go the extra mile. Feel valued as a customer. Highly recommended to anyone wanting personalised service. Show details

Consistent service with amazing customer support – Australia based company, with great phone support when needed Tech support is fantastic. Always quick to resolve any issues that may come up. The speed supplied is exactly what is expected. Excellent value you for money. Show details

Necessity. No complaints so it must be good – I have never had an issue with service provider. Even for relocation it has been quick and stress free. This survey is the only annoying part as it requires 30 words. Show details

Best support – I have found Australia On Line a great company to deal with. They are easy to contact, very understanding, quick to see what action needs to be taken to solve problems with the NBN and are effective in getting NBN issues dealt with. I have no hesitation in recommending the services provided by Australia On Line Show details

20+ Years of Consistent, Excellent Service! – Consistently excellent, flexible service over 20+ years Connection always super reliable. Issues resolved super fast. Technical support is provided by a patient, knowledgeable human who is always easy to understand Highly recommend Australia Online! Show details

Outstanding service as usual – Completed first time on target. Michael's caching was patient in the extreme, and clear with first time OK results. I am not an easy person - old, impatient and tech ignorant. He was superb with me. For many years AOL has looked after us, sometimes in difficult times with Telstra, always with patience and understanding. Very happy relationship. Show details

Impressive Efficiency and Service – Very happy with our new Australia Online NBN connection. Michael supported us clearly and efficiently. Once signed up Michael arranged to send us the configured WiFi router to arrive in time for the NBN technician hook-up, which also was pleasingly straight forward. So, overall, good job all round. Show details

Helpful staff and good speeds – I cannot praise this team highly enough. I've been with them since dial-up days. Transfer of our internet and home phone to the NBN has been smooth. Speeds are good and service is reliable. Thanks again aussie online. Show details

So much better than Telstra – When I call, which isn't often, I hardly get time to listen to any hold music before they pick up, and it is so refreshing to talk to local reps. Speed is good, no noticeable drop outs and a reasonable price considering the good service. Show details

Beaut Aussie Company. Great service, fast good value plan and no phone queues! – Phew, what a breath of fresh air. Connection was fast and what a breeze with the Australia On Line's preprogrammed router. Our NBN is fast. On the rare occasions that we've had to call there's been no waiting in phone queues. Show details

Signed up and up and going same day – Moved into a new place and needed NBN up and going quickly for work. I signed up with Australia On Line on their no lock-in plan and was up and going with my BYO modem the same day. I was just blown away. Speeds are good at 95% of advertised. Impressed! Show details

Very smooth change over to NBN – Smooth change over to NBN. My old internet was turned off once my NBN came up with no internet interruption. I kept my old phone number on NBN without fuss. The speeds are 90-95% of the advertised speed. It was really easy. Show details

As good as it gets – My Australia On Line NBN connection is fast and reliable. I can ring Australia On Line and quickly talk to someone local with helpful, honest advice. I can't imagine that I will every move to another provider given my previous bad experience with my previous provider. Show details

helping us out with home phone porting – can recommend australia on line [ michael ] , for nbn internet and home phone as he helped us tremendously as we are experiencing difficulties with porting our home phone , even though we are with a different nbn service provider . Show details

awesome provider – Got Fibre to the Curb NBN. Reliable and awesome speed. Australia On Line sent the router out overnight and I was up and running next day. Good talking to Aussies. Show details