Australia On Line NBN 25/5 (Boost)
Part of Australia On Line  4.8 (247)

Australia On Line NBN 25/5 (Boost)

 Verifiedozonline.com.au
5.0

31 reviews · Statistics

PositivevsNegative
100% · 310%

Adequate Speeds Yes (23) · No (1)
Value for Money
4.9 (26)
Transparency
5.0 (17)
Customer Service
5.0 (28)
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Reviews

Australia On Line › NBN › NBN 25/5 (Boost)31 reviews
Bob
BobCairns2 posts
  Verified NBN 25/5

Genuine Aussie company

Michael @ customer service was professional, patient, and extraordinarily helpful during problems caused by faulty modem. Ended up refunding cost in full. Australia online has most always gone above and beyond what I expected. Show details
Grace
GraceNSWSydney Surrounds, NSW
  Verified NBN 25/5

A genuinely good company!

We use phones, ipad, laptop and tv streaming with no issues at an affordable rate on a daily basis. Being able to talk to a real person is such a bonus in these times.
When our NBN disconnected due to storm damage, support was organised and we were back online within 24 hours. Show details
Rob
Rob
  NBN 25/5

Excellent service

No issue has ever been too much for the folk at Australia On Line. They provide excellent service promptly and without a fuss, often going the extra mile. Show details
LizzieM
LizzieMQLDSouth East Queensland, QLD
  NBN 25/5
Janine
Janine
  NBN 25/5

To Easy

NBN dropped out whilst we were away. A 4 minute chat with Michael and problem sorted. Within an hour back on line and extremely grateful! Highly recommend Australia on Line. Show details
Ross
RossQLDSouth East Queensland, QLD
  NBN 25/5

Excellent in all areas

I have never regretted choosing Ozonline as my ISP when I switched to NBN, it is not very often for me to have to get Tech help but it is great to hear an Australian voice that I can understand when I need it most, not only that but the Techs are very very helpful. Show details
Arthropodium
ArthropodiumVICGreater Melbourne (Outer), VIC3 posts
  NBN 25/5

Suits me perfectly!

I love Australia Online! Tech Help helps with more than expected, and can usually point me in the right direction to find the real problem. Local, understandable, affordable and understanding. Show details
Attila K.
Attila K.VICGreater Melbourne (Outer), VIC
  NBN 25/5

Outstanding service and follow up

After a lightning storm caused a problem to our connection, Australia on Line not only had me up and running with a new box within the hour, but I received 2 seperate follow up phone calls to see how I was going and to help me fine tune the connection. I've heard the horror stories of people having to wait 2 weeks to fix the same problem. If you're not a fan of the 'virtual assistant' and just want quality service, give these guys a ring. You'll be glad you did.  Show details
Kim M
Kim MQLDSouth East Queensland, QLD21 posts
  NBN 25/5

Great support

Michael and Australia Online provide wonderful customer support. We have been with this company for years and have had no problems. If you want Australian support, friendly advice and reasonable rates, give these people a try. Highly recommended.  Show details
Ben
Ben
  NBN 25/5

Exemplary Service

Fantastic service by Michael and the team at Australia On Line. The quick fix and the personal customer service is what is missing with many other providers. Wouldn't go anywhere else. Show details
Value for Money
Transparency
Customer Service
Michelle
MichelleVICGreater Melbourne (Outer), VIC
  NBN 25/5

Great customer support

After a recent power surge knocked our NBN box out of operation, Michael from Australia On Line provided extremely quick support and organised to get the box replaced. I didn’t have to wait on hold for ages waiting to talk to someone like I’ve experienced with other companies. His response was almost immediate. I’m extremely impressed with the customer support provided!  Show details
Greg
GregVICGreater Melbourne (Metropolitan), VIC
  NBN 25/5

Customer service

Have been with this company for years, recently had to connect nbn then hooked up netflix, amazon and disney on my tv via wifi.I had problems with picture quality and contacted michael thinking i needed to go to a higher plan. He suggested switching to 5 ghz instead of 2.4ghz which i was running at the time, now i have perfect picture even streaming 4k. This was resolved without me having to pay more for higher speed plan, they could have made more money from me but chose not to, not many other companies would have done that. They are based in Melbourne and easy to ring or contact if you have issues.
 Show details
LORNA JOHANSSON
LORNA JOHANSSON
  NBN 25/5

Excellent customer service

We have had an amazing experience with Australia Online. 1 internet issue and they were onto it 10 minutes after my email to advise about it. Exceptional customer service and communication. Cannot recommend highly enough.  Show details
Phil
Phil2 posts
  NBN 25/5

Great Product and excellent service

Moved from Telstra ADSL to the NBN using Australia on line a few months ago . How refreshing to have a real person answer the phone and not get passed from dept to dept having to repeat personal details every time . Was walked through set up and system speed exactly as expected with no issues to date. Also just had Aussie on line replace my Telstra modem their Deco wi fi system. Absolutely delighted with this and even get full coverage in a bungalow 35 metres from the house . Fantastic service from Michael . I can not recommend this company high enough !! Show details
Pat & Bill Bathurst
Pat & Bill BathurstVICGreater Melbourne (Metropolitan), VIC2 posts
  NBN 25/5

Service par excellence

Australia On Line has been our Service Provider for many years and over that time the service has been without fault. Problems are rectified without delay and with a smile. It is satisfying to deal directly with a local company and not someone in a call centre. Show details

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Details

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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69$79$59$99
Typical Evening Download Speed 21Mbps46Mbps10Mbps85Mbps
Max Upload Speed 5 Mbps20 Mbps1 Mbps40 Mbps
Max Download Speed 25 Mbps50 Mbps12 Mbps100 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
ManualDownload manualDownload manualDownload manualDownload manual
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